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Do not use
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PANAMA CITY BEACH, FLORIDA -- We booked hotel and airline reservations including seating through the website on March 4, 2011. The flight arrangements called for us to have to connecting flights for our travel to Las Vegas and the return flight. We wanted to obtain VIP check-in and thus, the following week I called the hotel in Las Vegas. They informed me that the reservation had not been sent to them by This happened two additional times, and I finally reached a supervisor at the hotel, who contacted and found my reservation. This effort took over two hours combined time between and the hotel.

The day before the flight when we went on line to get our boarding passes, we discovered never requested any seat assignments from the airlines. At this point we checked with the airlines online and could not find two empty seats together. We called and only after many calls and finally reaching a supervisor they informed us we could get two seats together for the first flight segment if we paid for an upgrade. We were assured that they would make a note in our reservation and we would be able to get seats together for the connecting flight and both return segments when we went to the airport. We arrived at the airport at 5 am for a 7:30 flight in hopes of getting our seats together for all the remaining segments. We found we had to pay additional money for the connecting flight and they could not guarantee seats together for our return flight. We had to interrupt our vacation and call the airlines the day before our return, get a supervisor and pay for a third upgrade.

We attempted to resolve this matter with; however, they refused to accept responsibility and finally offered us to cover the cost of the upgrades and give us a $100 credit for another booking but only if we signed a statement not to tell anyone about our experience. tried to tell us various stories including that we could not have booked seats on their website, it was the airlines’ fault and seats are not guaranteed. We feel strongly that everyone should know about our experience and that we have refused their offer and are posting our experience. NEVER use or if you do, beware for you will probably have problems. We have found similar stories on the Internet and are sorry we did not take the time to make the search before we booked our vacation.
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Ben There on 05/15/2011:
Its best never to assume you have seat assignments, even if you book directly with the airline. You can always use your record locator and go to the airline's website to move your seat at any point before your trip.

There are several reasons why you may not get seat assignment - maybe all the seats together were already taken, or maybe the airline had allocated all the free seat assignments way in advance and all that was left were paid seats or for elite frequent flyers.
Midge2914 on 02/25/2014:
I have used Book-it quite a few times and have always been very happy with them. In fact, we are using them again this summer, 2014. Apparently, you are not familiar with online booking of vacations, but everything is spelled out in black and white. You always have to choose your own seats --they do not do this. Some seats you have to pay a fee if you choose the first few rows of coach or if you want to pay for business class/first class. AAA will choose your seats for you, but they are not the upgraded ones and the fees for the trip are going to be much higher. Why didn't you ask questions when booking your trip? Also, didn't you know about check-in for the airline 24 hours prior to your flight? Your taking your anger out on Book-it when everything that happened was your fault for not reading the contract or the information on their website. They tried to make it better for you by giving you a partial refund, but they didn't have to do that at all--they were showing good customer service. Another case of placing blame all because you didn't read the rules or stop and ask questions. Nobody shows up at the airport 2 hours before your flight without confirming seats or checking in 24 hours prior. Next time, go to a walk-in, higher price, travel company who will sit down with you face to face when planning your trip, but will also charge you higher rates! Do you want cheaper rates or someone to plan your trip from start to finish. When you want to save money, you have to take care of some things yourself.
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Agency from hell
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They charged me 3 times for my vacation package (took a trip in February 2009) and whether they fully refunded me or not is still pending and it's January 2010.
They canceled my airplane tickets "by mistake" and had a hard time looking for new air tickets with similar low price so I was on the phone with them helping them look for airline tickets with them on my computer.
Finally we found airplane tickets that had similar low price but then they booked me for the wrong time. I did the bookings over the phone with a live customer representative so I couldn't understand how many mistakes they were making. I repeated myself to make sure that they were getting my information right, too...

After a whole week of being on the phone for a few hours at a time, the whole ordeal was over. They never once apologized, instead they snickered and laughed at me over the phone. They never once offered anything. I asked to speak with their manager / supervisor and they wouldn't let me speak with him/her!!!!!!!! What the hell?? I wanted to change agencies but I already wasted so much time and I would've had to pay more $ to get tickets. I also trusted that they would clear up the mistakes quickly, but I was wrong. don't use

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