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Boost Mobile Customer Service Sucks!
Posted by Sf87n on 06/01/2009
On Friday the 29th of May I ordered a phone off of boostmobile.com… I went with the additional ship since the fee was only an extra $5. Immediately after I received an email with an order number and it said once the item was shipped then I would receive the tracking information. The afternoon of the next day I tried calling their customer support because I’d still never received the tracking number so I wanted to know if it was even shipped yet…. I had to call back 8 separate times because when I am lucky to get an agent who understands enough English to not think the solution to my problem is to just over-talk me as much as possible or interrupt me at every point then they can’t help me so I get transferred to telesales who has the same problem with the English language but they couldn’t help me so they gave me the number to Nextel Brightpoint (their shipping service) I tried calling that number in which I got a recording say “Our office is currently closed, our normal hours of operation are 8am to 8pm eastern standard time. Please call back during those hours” ….. It was 1:30pm eastern standard time!!! Come to find out they aren’t open on weekends which isn’t a big deal if they’d just state that in their recording. The following Monday when I called Brightpoint back they finally were able to tell me that the phone I ordered was on backorder and they don’t know when it should ship. It didn’t state that anywhere on the website when I’d placed the order. I just cancelled the order and now wait to see how long it'll take them to refund my money.

The level of this company's customer service is ridiculous!! If you are reading this and considering switching to Boost then save yourself the trouble and use another providers plan because just about all other providers give you an unlimited plan with ALOT less hassle.
     
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Posted by The Hurricane on 2010-01-26:
Boost Mobile customer service has nothing to do with Brightpoint or the selling and shipping of phones on Boostmobile.com. Also, it's common knowledge that when you order something online, it only ships on business days. If you order something on a Friday, it usually won't ship until Monday. Even "Next Day" shipping means next BUSINESS day.
Posted by The Hurricane on 2010-01-26:
By the way, Boost Mobile doesn't have call centers outside the US. You're line about them barely understanding English is funny.
Posted by ghreed on 2010-07-28:
Sh*t yes they do and I had the same problem with shipping and text messages and understanding the bad speaking English reps
Posted by David on 2013-08-10:
Yes Brightpoint has everything to do with boost mobiles shipping, I placed a order through boost mobile and they transferred me to Brightpoint, who took my order and money, confirmation through my Bank showed they took my money... and didn't give me a confirmation # or tracking #... PS their english is awful, their rude and constantly over talking you... you work for boost mobile? or have you ever called boost mobile?.... and boost mobile has a 1 star rating, plus home office is in australia...
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Boost mobile through HSN
Posted by Junemarie on 04/09/2011
In December 2010 I purchased a boost moble Blackberry phone through HSN. I paid $50.00 a month for the phone for four mos.. I also pd $60.00 a month for the service. one day the phone slowly stopped working. they had given me a years warranty on the Blackberry. after a number of calls to HSN and boost simply wireless a gentleman assured me he would take care of it and mail me another phone within 8 days. I have heard nothing and no phone has been mailed have no phone I have also talked to HSN who told me I would be issued a phone. I have called and called at least 5 different numbers and getting nowhere. I have no phone after paying for this boost Blackberry.

I think the attorney general should hear about this company and the reviws are horrible. they have changed one of their names to simply CELLS.com. where do I GO NOW?
     
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Posted by momsey on 2011-04-09:
How long have you been waiting for the replacement phone?
Posted by madconsumer on 2011-04-09:
was the warranty with hsn or the telephone manufacturer?
Posted by Anonymous on 2011-04-09:
Manufacturer's one-year limited warranty.

The site says: For warranty information, please call HSN.com Customer Service at 800.933.2887 (8 am-1 am ET).

Posted by wandaadams on 2013-02-15:
First I would like to thank my3cents website for sending me emails and keeping me informed. I'm so thankful to read the emails about Boost Mobile. I almost purchased a phone from HSN with Boost Mobile service but after reading the horror stories I will definately be going back to Sprint.
If the Better Business Bureau, Consumer Fraud,and State Attorney General in your area can't help resolve your complaints picket the business if it's not against the law where you live. And post your complaints on every complaint website you can find. We have to fight back !! These are powerful sources of information and it will definately hurt their business. Thank You !!
Posted by Karen on 2013-06-25:
I hate to tell you this, but Boost is a division of Sprint......
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Poor Customer Services - Broken Phone
Posted by Jameslwoodleysr on 09/22/2012
IRVINE, CALIFORNIA -- I have been a loyal customer of Boost Mobile for over 5 years. I purchased a new Boost phone on May 30, 2012. 3 weeks ago, my cell phone broke. I can not make or receive any calls or text messages. For the last 3 weeks, I have been trying to get Boost Mobile to replace my phone. I have insurance on the phone, but they are refusing to help me. The reason is that I can not remember the 4 digit pin I created more than 5 years ago.

Their solution is to text me the pin to my broken phone. My question to them, how can I receive and respond to a text when the phone is broken, and does not work. They tell me without the pin they can not help me. They refuse let me provide any other info to verify who I am, I'm stuck with a broken phone, I paid for the services of using the phone, and insurance, and cannot utilize any of them.

The customer service for Boost is rude, disrespectful. Not one of the many customer service reps, supervisors or managers are willing to assist a loyal customer.
     
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Posted by ticia232 on 2012-09-22:
Unfortunately that is why they advise you to make the pin a memorable one. Or to take write it down and put it in a secure place, because it is the ONLY thing they will use in this situation.

I know that your phone does not get texts but is there anyway that if your texts don't go through they to go your phone they go to your email? Or even home phone? I have gotten funny sounding messages due to that.
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Boost Does Not Work
Posted by Batman915 on 05/15/2009
I have had my phone 3 months and have had hundreds of droped calls and when you dial back to get the party you were talking to it says "the number or code you have dialed is incorrect " well I was just talking with them, then after 30 tries I give up and go home and use my magic jack on my laptop. There not very helpful there staff they are from India so they don't care about you.

BOOST just BOOSTS your money and service is unaccepable for ceell users.
     
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Posted by Anonymous on 2009-05-15:
And Nextel is part of Sprint, and you now know why customer service sucks.

I called suicide prevention this morning, and found out that they too have now outsourced to the Middle East. When I told the dude on the phone that I felt suicidal and wanted to end it all, he asked....
Can you drive a truck?
Posted by Miaggeo on 2013-01-31:
A valued Boost customer? Obviously not! I realize that $36.66 is nothing to some people but it is a bit to me!

Here's the thread from Boost . . . first is my most recent response to the liars. They asked for all the information that they already had and of course never tried to contact me. Other posts say they're Indian not Mexican so maybe I'm wrong. How do I get this corrected?

The start . . .

Oh knock it off - in other words - stop lying.

No one has tried to contact me altho you have been provided any and all the contact information sent on 1/27 that could ever be needed to reach me as is seen below.

BBB has been contacted as well as a complaint filed with 'My 3 Cents Worth". My next step will to be to forward this email to all of the other consumer advocate websites that I know of to warn any other potential customers of the manner in which 'Boost' does business.

Once again, kindly return my money.

Paulo is the most recent signature on this email thread. Hablas Ingles?



From: BECare
To:
Sent: Wednesday, January 30, 2013 7:22 PM
Subject: RE: Customer Care: Pay-As-You-Go/Chat Plan

Hello Maria,

Thank you for contacting us through boostmobile.com.

I have attempted to contact you regarding your inquiry on boostmobile.com; however, I was unable to reach you. Please contact our Customer Care Team at 888-BOOST-4-U (1-888-266-7848).

We would like to store your email address to send you important account information as well as notify you of discounts and offers.
If you would NOT like your email stored, please reply to this email with the words ‘OPT-OUT of EMAIL’ at the top of your email. If you have already responded to this email with the above statement in the past, please ignore this message.

Thank you for being a valued Boost Mobile customer,

Paulo D.
Ecare Specialist
Boost Mobile Customer Care
________________________________________
From:
Sent: Wednesday, January 30, 2013 14:52
To: BECare
Subject: Re: Customer Care: Pay-As-You-Go/Chat Plan

Kindly return our money to us. You have all the information you mexicans could possibly need to be able to return the $36.66 that you've stolen from us.


________________________________
From:
To: BECare
Sent: Sunday, January 27, 2013 2:29 PM
Subject: Re: Customer Care: Pay-As-You-Go/Chat Plan

Oh please. Does anyone there listen, read or speak English?

When I first contacted Boost on 1/25 I was connected to some female who I could not understand, nor could she understand me - her English was so bad. That call was dropped.

I called back and talked to someone named 'Mario' who needed to talk to a supervisor and said he would call me back on the cell phone. This never happened.

Now at 2 p.m. on a Sunday the cell phone rings and I have 6 text messages from Boost 266781 telling me to re-boost first, then telling me that I can't re-boost because the credit card number ending in 2326 won't work - I notified customer service a year ago that 2326 was no longer valid, gave the new credit card number and have re-boosted since then using the most current credit card number.

You have my home phone number on record but I will give it one more time. It is .

All I want is for Boost to return my $36.66 and then I will take my business elsewhere.

Per 'Mario' noted above you are now charging 25 cents per minute for calls and I will not pay that, there are too many other providers out there that charge much less than that - and their customer service departments have English speaking employees.

Kindly just return my money.



Kindly just send a cheque as reimbursement.

Please do not have another outsourced, non-English speaking person call here.



________________________________
From: BECare
To:
Sent: Saturday, January 26, 2013 5:10 PM
Subject: RE: Customer Care: Pay-As-You-Go/Chat Plan

Hello Maria,

Thank you for contacting us through Boostmobile.com.

We apologize for any inconvenience you may have experienced. Unfortunately, we will need a contact phone number, other than your Boost Mobile phone number, where you can be reached in order to assist you in resolving your issue. Once we receive this information, we will be happy to help you. You can also give us a call at 1-888-BOOST-4-U (1-888-266-7848) for immediate assistance.

Thank you for being a valued Boost Mobile customer,

Mae K.
Ecare Specialist
Boost Mobile Customer Care
________________________________________
From: messages@boostmobile.com [messages@boostmobile.com]
Sent: Friday, January 25, 2013 15:22
To: BECare
Subject: Customer Care: Pay-As-You-Go/Chat Plan

**** CUSTOMER CARE. ****
Topic: Pay-As-You-Go/Chat Plan


Contact Phone Number: 815
Contact Phone Ext: null
Boost Mobile Phone Number:
Passcode:
Feedback: I use Boost Mobile because I only use a cell phone for emergencies. I regretfully replenished my account with $50 and have only used a small portion - leaving a balance of $36.66 in my Boost account which Boost snatched/stole leaving me with no service.

Boost 'customer service' - IF you can get thru to an actual human (some unintelligable foreignor - outsourced no doubt) is useless. IF one can get through to a human - one will speak to a non-english speaking, unintelligible person who will drop your call
Date Submitted: 01/25/2013 17:22:32

________________________________

This e-mail may contain Sprint Nextel proprietary information intended for the sole use of the recipient(s). Any use by others is prohibited. If you are not the intended recipient, please contact the sender and delete all copies of the message.






________________________________

This e-mail may contain Sprint Nextel proprietary information intended for the sole use of the recipient(s). Any use by others is prohibited. If you are not the intended recipient, please contact the sender and delete all copies of the message.


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No Loaner Phones While Repairing My Warrantied Phone
Posted by Live2pamper on 01/10/2014
Any time I've dealt with Boost, I've received bad customer service (that's putting in nicely)... But this takes the cake! I dropped my phone and cracked the screen. Paid the $110 deductible for Assurant (Boost's phone insurance) to replace my phone. Get the "new" (I'm sure poorly refurbished) phone, but from the moment I activated it, it had a major problem that interferes with and often prevents me from using the phone just about every time I use it. Called the ins co about the issue, was told to call Samsung since it is still under warranty. SS is more than willing to fix it, but the only way they can is for me to send it in. Samsung doesn't (and shouldn't) offer to give a loaner phone while it's being fixed... AND neither does Boost. How is this my problem?!? The supervisor I spoke with told me that it was my fault and my problem for dropping my phone in the first place. Duh! But that's why you sell insurance to "valued" customers like me (idiot). However, it is NOT my fault that they sent me a faulty phone for my $100. And now the responsibility falls to me to find some way of getting a phone for two weeks while Samsung fixes my phone! The supervisor's response to my complaint was that "We are a prepaid service, so we don't have loaner phones"... Interpretation: "We suck at taking care of our customers, but we were able to fool you into thinking you were not giving anything up by switching to Boost. Muahahaha!" The saying is true here... if it seems too good to be true, IT IS.
     
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Posted by clutzycook on 2014-01-11:
I've never had a phone company give me a loaner phone either, but that's why I usually keep an older phone handy in case something like this happens.
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Can't Text
Posted by Allfixedup11 on 07/20/2013
DENVER, COLORADO -- For some unknown reason you can't text as you please it comes up message failed, then you try to resend but it fails again. As usual, Boost doesn't care because they don't have a customer line to call and the people at the payment centers don't know anything and don't care either, Boost sucks!

Three months ago, their excuse was that their tower was down and I was without a phone for a month. I had to walk a block away to make a call or get messages. They had no compensation for the month of lousy service and I don't know how I could have contacted them anyway because they don't care!

Boost sucks Boycott Boost Mobile pick any other provider maybe someone that cares about their customers .
     
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Posted by DebtorBasher on 2013-07-21:
Phone: 888-266-7848
To reach a live person:
Wait for the message to go to English
Press 5
Press 2
Press 4
Wait through all of the menu options, and then a few seconds longer until prompted to talk to a rep. Press 0
Press 2
Hours of Operation: 4am PST – 11pm PST 7 days a week...

To Email : crboost@sprint.com

Customer Care Link: http://www.boostmobile.com/support/contact-customer-service/

Customer Serivce Phone:
866-434-6295

To reach a live person:
Direct number to a live customer service agent

Tech Support:
Phone:
866-402-7366

To reach a live person:
Press 5
Press 2
Press 4
Press 0
Posted by ok4now on 2013-07-21:
Very useful info DB, this should definitely help.
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Boost And Sprint Sell Services They Know They Cannot Provide
Posted by Cbjohnson08 on 07/16/2013
DALLAS, TEXAS -- On May 29, 2013, I purchased a smartphone ($130 plus tax) and an unlimited talk/text/data no-contract service plan ($55 per month) through the Boost Mobile store located in the 3700 block of Forest Lane, Dallas, Texas. The clerk activated the phone and initiated the service through a telephone conversation with a Boost Mobile office. The phone has NEVER provided access to the services for which I paid.

After spending approximately 4 hours online in an attempt to learn WHY I could not access the features for which I was paying, and phone calls to Boost in an attempt to resolve the problem, I FINALLY was advised by the technical department of Boost that I could not access the Internet (thus, could not avail myself of 98% of the features for which I purchased this phone and top-of-the-line "service" to be used with this phone)because the "tower" that services my locale was "down" AND HAD BEEN DOWN SINCE MAY 13 and that there was NO indication when or even IF service would be restored to my location. CLEARLY Boost Mobile sold me not only a useless phone, but also a service plan THAT IT KNEW IT COULD NOT FULFILL

After additional telephone calls with Boost (during which every single "manager" or "service representative" REFUSED any kind of compensation, offset, or credit to my account despite its taking money in payment for a service that it KNEW it could not provide), I learned that the "tower" was supposed to be reactivated by June 21. On June 21, I again attempted to use features of the smartphone, only to discover that the service STILL was not available. It now is June 27, and the service HAS NOT BEEN RESTORED AND NO ONE KNOWS IF/WHEN THE SERVICE WILL BE RESTORED. Yet I can tell you that Boost Mobile CONTINUES TO TAKE PAYMENT FOR THIS SERVICE.

I have no way of knowing how many consumers continued paying for service they did not/could not receive because Boost, by its own admission, NEVER ADVISED THE CUSTOMERS THAT A TOWER WAS "DOWN" AND NEVER MADE ARRANGEMENTS TO MAKE RESTITUTION TO THE CUSTOMERS WHO PAID FOR SERVICE BOOST KNEW IT COULD NOT PROVIDE.

Today, not only did Boost refuse AGAIN to make any kind of restitution for having committed FRAUD in taking money for service it KNEW AT THE TIME OF SALE that it could not provide, but also the franchise owner of the Boost Mobile store from which I purchased the phone (and paid the $55 for unlimited talk/text/data service) REFUSED to reimburse me for the phone that has never performed the functions for which I bought it THROUGH THE FAULT OF BOOST MOBILE. The clerk at the store (a) REFUSED to provide the name of the franchise owner/store manager; (b) REFUSED to give me HER name (this was NOT the person who initially sold me the phone); and (c) tried to tell me that I had acknowledged in writing that the store would not take back the phone, no matter what the reason, unless I returned it within 7 days. THIS IS CLEARLY LUDICROUS - THERE IS A 30-DAY RETURN POLICY IN EVERY STORE WITH WHICH I CONDUCT BUSINESS, AND I WOULD NEVER HAVE SIGNED AN ACKNOWLEDGEMENT RESTRICTING ME TO A 7-DAY RETURN POLICY!!!!!!!! BOOST HAD ME SIGN NO SUCH "AGREEMENT."

Boost Mobile has committed FRAUD. It sold a service to that it KNEW at the time of sale that it COULD NOT PROVIDE. Sprint is complicit in that upon my bringing the matter to Sprint's attention, Sprint ALSO refuses to refund money taken illegally, and continues to sell service IT KNOWS IT CANNOT PROVIDE.

This is fraud. Boost Mobile should lose its authority to transact business in the United Sates: this is ILLEGAL activity, it is FRAUD, and it is wholly contrary to American standards of business ethics. As we all know, a foreign corporation transacting business within the United States is subject to the laws of the United States. Intentional fraud is illegal activity in the United States. Sprint should be prosecuted for its continuing and abetting the fraudulent practices perpetrated by Boost.
     
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Posted by Carolyn Johnson on 2013-07-24:
NOW SPRINT/BOOST HAS DISCONNECTED MY CELL SERVICE EVEN THOUGH IT HAS BEEN PAID THROUGH 7/29. NOW THEY ARE GUILTY OF THEFT AS WELL AS FRAUD.
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Customer Service Complaint
Posted by Ashfntn on 04/16/2013
HOLIDAY, FLORIDA -- This man did not handle my complaint well at all. My girlfriend had gone in to pay for my monthly phone bill and he informed her that it was $50 and gave her a receipt. I wake up this morning to have my phone turned off. I had even got the text saying that my monthly bill had been paid. When I tried to make an out going call is when I noticed that the phone was no longer in service.

The BOOST MOBILE had a sign posted saying that it would be open at 10 but he wasn't there. I couldn't sit there because I had to go to work. I went back at 1:30. The OPEN sign was on and flashing but the door was locked. There was a return time of 1:30. But where was the representative? I went to convenient store next to the BOOST MOBILE because the representative routinely went back and forth between stores. The gentleman at the store called the representative and he said that he would be back in 20 minutes. Where is the professionalism?

And today of all days my phone had to shut off. My sister tried contacting me because she was having a health emergency. Low and behold though she couldn't get ahold of me. When I asked the representative why he didn't inform my girlfriend that the bill wasn't completely paid he smirked and said it was because she was giving just $50 and that we should know our bill was $55. I just got BOOST MOBILE a month ago. This was my first bill that I had to go in and pay. I was not impressed one bit.

When I asked the representative for a BOOST MOBILE CUSTOMER COMPLAINT line he told me to look at the number on the receipt. It was the number to the store that I was having issues with. I asked him who his boss was and he said he was his own boss and that he owned the store. When I asked who he reported to at the end of the day and what not he said no one. How is that possible if BOOST MOBILE is a corporation? He then told me that my bill was now paid and that the phone would be on in 10 minutes and that I was welcome to leave the store. When I continued to talk to him about my concerns he said that I had to leave now and that my issue were resolved.

This wasn't the first time that my girlfriend and I have had an issue with this same representative. When my girlfriend went in for her upgrade the same day I got my phone he upgraded the wrong phone...a phone that wasn't even on our plan and he somehow switched her line with a complete stranger. We didn't notice till we got home. Then we had to turn back and drive all the way back for his careless mistake. If he wasn't too busy playing music off of his phone and looking up different things then maybe he would have been able to handle the upgrade with no issues.

I don't imagine we are the only ones that have had issues with him. We have had two issues with him in a month and a half. WE are either unlucky or this representative doesn't know how to run this business and sure doesn't know how to talk to customers with respect and handle their problems. I would like to see this man removed from his position or to have this store closed. He is the only employee and he seems careless.
     
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Posted by Soaring Consumer on 2013-04-17:
I don't think the complaint is about Boost Mobile necessarily but about one of their retail franchise owners gone rogue. Usually the low-cost carriers franchise their stores out to local owners, who use the brand umbrella to lure in customers and then hide behind it. With most big carriers, like AT&T, Verizon, Sprint, and T-Mobile, a majority of their stores are corporately owned, while Boost/Virgin Mobile, MetroPCS, etc are franchised. It definitely sounds like the franchise owner in your case has lost touch with reality and I suggest contacting Sprint corporate so they can review their franchise agreement with this store.
Posted by MRM on 2013-04-17:
Thats good information, Soaring Consumer!
Posted by linda on 2013-07-02:
booth. has poor service in the refund department. my experience with booth mobile has left me very dissatisfied with the company and will not support them. They only care about making money.
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They Don't Care About You , Just Your Money
Posted by Akulchebam13 on 03/19/2013
THORNTON, COLORADO -- For two years I had good service with Boost Mobile then days ago I couldn't send or receive calls or anything else. I walked a block away and I could dial out, so now if I want to use my phone I need to go for a long walk. While I am at home I can't receive my clients calls (emergency or otherwise).I tried to contact Boost Mobile to find out what's going on but their version of help is to give you more options on how you can pay them more money, to make an extra payment, or the latest phone they want to sell you.

It's all about them and they could care less about you. They were ok for a while but when something goes wrong you can't depend on them for anything, not even hello'.It looks as if I will need to get another phone carrier since I can't resolve this issue, so, boycott Boost, boycott Boost, boycott Boost !
     
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Posted by Ztalpnielk on 11/16/2012
I made 10 phone calls to Boost, it took seven button presses and 10 calls and still no activation. They said their system is having huge problems and no credit was to be given, shame shame.
     
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