DENVER, COLORADO -- For some unknown reason you can't text as you please. It comes up message failed, then you try to resend but it fails again. As usual, Boost doesn't care because they don't have a customer line to call and the people at the payment centers don't know anything and don't care either, Boost sucks!
Three months ago, their excuse was that their tower was down and I was without a phone for a month. I had to walk a block away to make a call or get messages. They had no compensation for the month of lousy service and I don't know how I could have contacted them anyway because they don't care! Boost sucks. Boycott Boost Mobile. Pick any other provider maybe someone that cares about their customers .
THORNTON, COLORADO -- For two years I had good service with Boost Mobile then days ago I couldn't send or receive calls or anything else. I walked a block away and I could dial out, so now if I want to use my phone I need to go for a long walk. While I am at home I can't receive my clients' calls (emergency or otherwise). I tried to contact Boost Mobile to find out what's going on but their version of help is to give you more options on how you can pay them more money, to make an extra payment, or the latest phone they want to sell you.
It's all about them and they couldn't care less about you. They were OK for a while but when something goes wrong you can't depend on them for anything, not even hello. It looks as if I will need to get another phone carrier since I can't resolve this issue, so, boycott Boost, boycott Boost, boycott Boost!
FORT LAUDERDALE, FLORIDA -- Boost Mobile advertises their shrinkage plan but they do not honor this plan. They will take your money and NOT REDUCE YOUR BILL. I pay for two bills and have had to call each month to have them apply payments correctly and they have not reduced my second account for the shrinkage. I am sick of being taken by BIG BUSINESS WHO CAN TAKE YOUR MONEY WITH NO RECOURSE.
My cell doesn't ring on most incoming calls. They sent a new phone but won't reimburse me for loss of pictures, screen savers, etc and for over a week I don't get my Internet every day and in one week went through 3 online complaints, about 15 boost calls to their support team and tech support and a promise to have my calls returned. Lost all my locked messages and today still Internet problems IN MATTER OF FACT a ticket was written and I was supposed to receive a call back by now as to getting my Internet problem resolved - they never called.
In December 2010 I purchased a boost mobile Blackberry phone through HSN. I paid $50.00 a month for the phone for four mos. I also paid $60.00 a month for the service. One day the phone slowly stopped working. They had given me a year's warranty on the Blackberry.
After a number of calls to HSN and boost simply wireless a gentleman assured me he would take care of it and mail me another phone within 8 days. I have heard nothing and no phone has been mailed. Have no phone I have also talked to HSN who told me I would be issued a phone. I have called and called at least 5 different numbers and getting nowhere. I have no phone after paying for this boost Blackberry. I think the attorney general should hear about this company and the reviews are horrible. They have changed one of their names to simply CELLS.com. Where do I GO NOW?
I have been with Boost Mobile since July 2009, with my payment date ALWAYS being the 23rd of each month. In October 2010, I changed to the $50 monthly plan with shrinkage, several days before my payment was due. Shortly after midnight on October 23rd, my phone service was interrupted. When I called to find out why, I was told that by changing to this service plan, my payment date was also changed to a day earlier. However, I was NEVER told of this by email or text messages, only receiving an email confirmation of the plan change, with no mention of due date change.
I have talked to them several times about this issue, even being contacted by their executive escalation division (or whatever it's called), who agreed that I was never informed of the date change. All I want is for my payment for October to be counted as being on time, and they refuse to do this, even though they agree I was never told of a due date change. I filed a complaint with the Florida Department of Consumer Services, and received a letter in the mail today stating the "business has refused to cooperate and the file has been closed unsatisfactorily".
All I want is to have 3 months credited toward my shrinkage plan, and not two. This isn't much to ask. I have threatened to change cell phone companies, which they don't care about, but I can't afford to purchase a new phone right now.
LOS ANGELES, CALIFORNIA -- My cell phone bill is due every 15th of the month. I paid my bill on the 1st of may, I have the receipt. This morning I tried using my phone and it was cut off. I called boost and they said I owe them $10.00, So I had them take it out my bank account. That ain't right, my bill was $50 as always. I would like this taken care of, can you help me?
If you have a Boost Mobile Blackberry Curve with their $60 per month unlimited plan, then you cannot receive phone calls unless you are within Sprint's 3G service area. Furthermore, you cannot make a phone call on a Boost Mobile Blackberry Curve outside Sprint's 3G coverage area unless you speak to an operator and charge the call to a credit card. This is true even if you have five bars on your phone.
I recently bought a Boost Mobile Blackberry Curve. These phones use Sprint's 3G network and require you to sign up for the $60 per month unlimited plan. All well and good. However, after you buy the phone and the unlimited plan you discover that to make a phone call anywhere outside the Sprint 3G service area (quite a large area -- look at their map), such as from your home for example, you must use a credit card to complete your phone call. This is true even though five bars may be showing on your phone.
Friends who have Boost Mobile phones are able to make and receive phone calls from my home. But because I bought a Boost Mobile Blackberry Curve, I CANNOT make phone calls from my home unless I charge them to a credit card. Furthermore, even though there are five bars on my phone at home, I cannot RECEIVE phone calls there either. If you are considering getting a Boost Mobile Blackberry Curve, please take into consideration this unwelcome limitation of their "unlimited" service plan.
I bought a phone and paid for the monthly unlimited service plan. The phone was activated and $50 was on the phone. I was told that it would take two days to get the number they gave me switched to my old number. When I called them to get my old number put back on, Boost hung up on me repeatedly.
I then went to the store where I purchased the phone and they hung up on them twice. Then they told us that the $50 that was put just 4 days ago on the account could not be put onto the account with my old number. So another $50 was put on my account by Best Buy to activate my old number. We had to go around in circles with Boost for over an hour. And my phone still is not on and will not be on for another 24 hours.