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27 Reviews & Complaints

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Can't Text
Posted by Allfixedup11 on 07/20/2013
DENVER, COLORADO -- For some unknown reason you can't text as you please it comes up message failed, then you try to resend but it fails again. As usual, Boost doesn't care because they don't have a customer line to call and the people at the payment centers don't know anything and don't care either, Boost sucks!

Three months ago, their excuse was that their tower was down and I was without a phone for a month. I had to walk a block away to make a call or get messages. They had no compensation for the month of lousy service and I don't know how I could have contacted them anyway because they don't care!

Boost sucks Boycott Boost Mobile pick any other provider maybe someone that cares about their customers .
     
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Posted by DebtorBasher on 2013-07-21:
Phone: 888-266-7848
To reach a live person:
Wait for the message to go to English
Press 5
Press 2
Press 4
Wait through all of the menu options, and then a few seconds longer until prompted to talk to a rep. Press 0
Press 2
Hours of Operation: 4am PST – 11pm PST 7 days a week...

To Email : crboost@sprint.com

Customer Care Link: http://www.boostmobile.com/support/contact-customer-service/

Customer Serivce Phone:
866-434-6295

To reach a live person:
Direct number to a live customer service agent

Tech Support:
Phone:
866-402-7366

To reach a live person:
Press 5
Press 2
Press 4
Press 0
Posted by ok4now on 2013-07-21:
Very useful info DB, this should definitely help.
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Boost And Sprint Sell Services They Know They Cannot Provide
Posted by Cbjohnson08 on 07/16/2013
DALLAS, TEXAS -- On May 29, 2013, I purchased a smartphone ($130 plus tax) and an unlimited talk/text/data no-contract service plan ($55 per month) through the Boost Mobile store located in the 3700 block of Forest Lane, Dallas, Texas. The clerk activated the phone and initiated the service through a telephone conversation with a Boost Mobile office. The phone has NEVER provided access to the services for which I paid.

After spending approximately 4 hours online in an attempt to learn WHY I could not access the features for which I was paying, and phone calls to Boost in an attempt to resolve the problem, I FINALLY was advised by the technical department of Boost that I could not access the Internet (thus, could not avail myself of 98% of the features for which I purchased this phone and top-of-the-line "service" to be used with this phone)because the "tower" that services my locale was "down" AND HAD BEEN DOWN SINCE MAY 13 and that there was NO indication when or even IF service would be restored to my location. CLEARLY Boost Mobile sold me not only a useless phone, but also a service plan THAT IT KNEW IT COULD NOT FULFILL

After additional telephone calls with Boost (during which every single "manager" or "service representative" REFUSED any kind of compensation, offset, or credit to my account despite its taking money in payment for a service that it KNEW it could not provide), I learned that the "tower" was supposed to be reactivated by June 21. On June 21, I again attempted to use features of the smartphone, only to discover that the service STILL was not available. It now is June 27, and the service HAS NOT BEEN RESTORED AND NO ONE KNOWS IF/WHEN THE SERVICE WILL BE RESTORED. Yet I can tell you that Boost Mobile CONTINUES TO TAKE PAYMENT FOR THIS SERVICE.

I have no way of knowing how many consumers continued paying for service they did not/could not receive because Boost, by its own admission, NEVER ADVISED THE CUSTOMERS THAT A TOWER WAS "DOWN" AND NEVER MADE ARRANGEMENTS TO MAKE RESTITUTION TO THE CUSTOMERS WHO PAID FOR SERVICE BOOST KNEW IT COULD NOT PROVIDE.

Today, not only did Boost refuse AGAIN to make any kind of restitution for having committed FRAUD in taking money for service it KNEW AT THE TIME OF SALE that it could not provide, but also the franchise owner of the Boost Mobile store from which I purchased the phone (and paid the $55 for unlimited talk/text/data service) REFUSED to reimburse me for the phone that has never performed the functions for which I bought it THROUGH THE FAULT OF BOOST MOBILE. The clerk at the store (a) REFUSED to provide the name of the franchise owner/store manager; (b) REFUSED to give me HER name (this was NOT the person who initially sold me the phone); and (c) tried to tell me that I had acknowledged in writing that the store would not take back the phone, no matter what the reason, unless I returned it within 7 days. THIS IS CLEARLY LUDICROUS - THERE IS A 30-DAY RETURN POLICY IN EVERY STORE WITH WHICH I CONDUCT BUSINESS, AND I WOULD NEVER HAVE SIGNED AN ACKNOWLEDGEMENT RESTRICTING ME TO A 7-DAY RETURN POLICY!!!!!!!! BOOST HAD ME SIGN NO SUCH "AGREEMENT."

Boost Mobile has committed FRAUD. It sold a service to that it KNEW at the time of sale that it COULD NOT PROVIDE. Sprint is complicit in that upon my bringing the matter to Sprint's attention, Sprint ALSO refuses to refund money taken illegally, and continues to sell service IT KNOWS IT CANNOT PROVIDE.

This is fraud. Boost Mobile should lose its authority to transact business in the United Sates: this is ILLEGAL activity, it is FRAUD, and it is wholly contrary to American standards of business ethics. As we all know, a foreign corporation transacting business within the United States is subject to the laws of the United States. Intentional fraud is illegal activity in the United States. Sprint should be prosecuted for its continuing and abetting the fraudulent practices perpetrated by Boost.
     
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Posted by Carolyn Johnson on 2013-07-24:
NOW SPRINT/BOOST HAS DISCONNECTED MY CELL SERVICE EVEN THOUGH IT HAS BEEN PAID THROUGH 7/29. NOW THEY ARE GUILTY OF THEFT AS WELL AS FRAUD.
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Customer Service Complaint
Posted by Ashfntn on 04/16/2013
HOLIDAY, FLORIDA -- This man did not handle my complaint well at all. My girlfriend had gone in to pay for my monthly phone bill and he informed her that it was $50 and gave her a receipt. I wake up this morning to have my phone turned off. I had even got the text saying that my monthly bill had been paid. When I tried to make an out going call is when I noticed that the phone was no longer in service.

The BOOST MOBILE had a sign posted saying that it would be open at 10 but he wasn't there. I couldn't sit there because I had to go to work. I went back at 1:30. The OPEN sign was on and flashing but the door was locked. There was a return time of 1:30. But where was the representative? I went to convenient store next to the BOOST MOBILE because the representative routinely went back and forth between stores. The gentleman at the store called the representative and he said that he would be back in 20 minutes. Where is the professionalism?

And today of all days my phone had to shut off. My sister tried contacting me because she was having a health emergency. Low and behold though she couldn't get ahold of me. When I asked the representative why he didn't inform my girlfriend that the bill wasn't completely paid he smirked and said it was because she was giving just $50 and that we should know our bill was $55. I just got BOOST MOBILE a month ago. This was my first bill that I had to go in and pay. I was not impressed one bit.

When I asked the representative for a BOOST MOBILE CUSTOMER COMPLAINT line he told me to look at the number on the receipt. It was the number to the store that I was having issues with. I asked him who his boss was and he said he was his own boss and that he owned the store. When I asked who he reported to at the end of the day and what not he said no one. How is that possible if BOOST MOBILE is a corporation? He then told me that my bill was now paid and that the phone would be on in 10 minutes and that I was welcome to leave the store. When I continued to talk to him about my concerns he said that I had to leave now and that my issue were resolved.

This wasn't the first time that my girlfriend and I have had an issue with this same representative. When my girlfriend went in for her upgrade the same day I got my phone he upgraded the wrong phone...a phone that wasn't even on our plan and he somehow switched her line with a complete stranger. We didn't notice till we got home. Then we had to turn back and drive all the way back for his careless mistake. If he wasn't too busy playing music off of his phone and looking up different things then maybe he would have been able to handle the upgrade with no issues.

I don't imagine we are the only ones that have had issues with him. We have had two issues with him in a month and a half. WE are either unlucky or this representative doesn't know how to run this business and sure doesn't know how to talk to customers with respect and handle their problems. I would like to see this man removed from his position or to have this store closed. He is the only employee and he seems careless.
     
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Posted by Soaring Consumer on 2013-04-17:
I don't think the complaint is about Boost Mobile necessarily but about one of their retail franchise owners gone rogue. Usually the low-cost carriers franchise their stores out to local owners, who use the brand umbrella to lure in customers and then hide behind it. With most big carriers, like AT&T, Verizon, Sprint, and T-Mobile, a majority of their stores are corporately owned, while Boost/Virgin Mobile, MetroPCS, etc are franchised. It definitely sounds like the franchise owner in your case has lost touch with reality and I suggest contacting Sprint corporate so they can review their franchise agreement with this store.
Posted by MRM on 2013-04-17:
Thats good information, Soaring Consumer!
Posted by linda on 2013-07-02:
booth. has poor service in the refund department. my experience with booth mobile has left me very dissatisfied with the company and will not support them. They only care about making money.
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They Don't Care About You , Just Your Money
Posted by Akulchebam13 on 03/19/2013
THORNTON, COLORADO -- For two years I had good service with Boost Mobile then days ago I couldn't send or receive calls or anything else. I walked a block away and I could dial out, so now if I want to use my phone I need to go for a long walk. While I am at home I can't receive my clients calls (emergency or otherwise).I tried to contact Boost Mobile to find out what's going on but their version of help is to give you more options on how you can pay them more money, to make an extra payment, or the latest phone they want to sell you.

It's all about them and they could care less about you. They were ok for a while but when something goes wrong you can't depend on them for anything, not even hello'.It looks as if I will need to get another phone carrier since I can't resolve this issue, so, boycott Boost, boycott Boost, boycott Boost !
     
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Posted by Ztalpnielk on 11/16/2012
I made 10 phone calls to Boost, it took seven button presses and 10 calls and still no activation. They said their system is having huge problems and no credit was to be given, shame shame.
     
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Overcharged
Posted by Jdurrah on 05/16/2012
My cell phone bill is due every 15th of the month. I paid my bill on the 1st of may, I have the receipt. This morning I tried using my phone and it was cut off. I called re boost and they said I owe them $10.00, So I had them take it out my bank account. That ain't right, my bill was $50 as always. I would like this taken care of, can you help me?
     
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Customer service
Posted by RAYLENEKAY13 on 11/12/2011
Cant talk to someone live, never got my problem fixed, kept geting hung up on. THE CUSTOMER SERVICE SUCKS!
     
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Posted by Alain on 2011-11-14:
Boost is pretty much a bargain service. One of the ways the make money is by not having a lot of human customer service reps. For better service, you may end up paying a bit more with another provider.
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Shutting Off My Phone
Posted by BENNYHAILAMA3 on 07/20/2011
My Boost Mobile phone was shut off this morning. My payment is due on the 20th of each month, and today is the 20th. I never even left my house to go and make my payment, when this morning I went to make a phone call, my phone was cutt off. I pay my bills on time, and has always been current. I've never been late with paying my Boost Mobile phone bill.

I don't understand why they would shut me off. So I'd like to know, whats up with that?
     
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Posted by MRM on 2011-07-20:
Come over here to Virgin Mobile! Great phones and great low plans! It is now day 3 and I am still debating whether or not I shall get Motorola Triumph.
Posted by Churro on 2011-07-20:
Hey MRM did you see where Virgin upped their monthly rate from $25 to $35? What the SAMM HILL!!! I wonder if that affects current subscribers.
Posted by Churro on 2011-07-20:
MRM, I found this on blog site.

"Customers already on the Beyond Talk plans can keep their current rates as long as they don’t let their account expire, and can keep their current plans if they move to a new device."
Posted by MRM on 2011-07-20:
I was concerned when I heard that the price will increase, but if you are a current customer, you arent affected. I still have my $25 plan!
Posted by BEJ on 2011-07-20:
I can understand your frustration at having your phone cut off. The date the payment is due is the date they want the payment in their hands--not the date you send them the payment.
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Can't contact company.
Posted by Bobtspace on 12/11/2010
I've been a Boost Mobile customer for some time. Recently they have been impossible to contact over the phone. They just have a recording that gives out general questions. I'm going an a trip and wanted to know if their service covered outside my local area and I have found it impossible to contact the company to find if I will be charged something extra.
This is horrible customer service.
     
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Posted by MRM on 2010-12-11:
Look at their coverage map on their website.
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Boost Mobile's severely limited "unlimited" plan for Blackberry users
Posted by Jwbales on 10/10/2010
If you have a Boost Mobile Blackberry Curve with their $60 per month unlimited plan, then you cannot receive phone calls unless you are within Sprint's 3G service area. Furthermore, you cannot make a phone call on a Boost Mobile Blackberry Curve outside Sprint's 3G coverage area unless you speak to an operator and charge the call to a credit card. This is true even if you have five bars on your phone.

I recently bought a Boost Mobile Blackberry Curve. These phones use Sprint's 3G network and require you to sign up for the $60 per month unlimited plan. All well and good. However, after you buy the phone and the unlimited plan you discover that to make a phone call anywhere outside the Sprint 3G service area (quite a large area--look at their map), such as from your home for example, you must use a credit card to complete your phone call. This is true even though five bars may be showing on your phone. Friends who have Boost Mobile phones are able to make and receive phone calls from my home. But because I bought a Boost Mobile Blackberry Curve, I CANNOT make phone calls from my home unless I charge them to a credit card. Furthermore, even though there are five bars on my phone at home, I cannot RECEIVE phone calls there either.

If you are considering getting a Boost Mobile Blackberry Curve, please take into consideration this unwelcome limitation of their "unlimited" service plan.
     
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Posted by Anonymous on 2010-10-10:
I think there is a problem with your phone and/or the activation process jwbales. You have unlimited calling nationwide calling and you should not be using a credit card. Have you called them? What did they say?
Posted by MRM on 2010-10-10:
I use Virgin Mobile, which also uses Sprint network, and never had any problems while traveling to other states.
Posted by jwbales on 2010-10-13:
I called and was told to re-provision my phone, which I did to no effect. The next time I called the person I spoke to was unfamiliar with the English word "roaming" and hung up on me. I returned the phone reluctantly to Best Buy for a full refund.
Posted by Anonymous on 2010-10-13:
So sorry jwbales. I thought that Boost transitioning to the Sprint network from Nextel's antiquated mess would be the end to some of their problems. I am glad you were in the refund window.
Posted by R.A on 2011-06-24:
BOOSTMOBILE warn me in a text on 6/21/11 at 4:51p i and said "UR ACCT WILL BE TERMINATED ON 06/22/11 IF U DON'T CEASE PROVIDING CONFERENCE CALLING SERVICES FOR COMMERCIAL PURPOSES" . I use it one more time noncommercial purposes like all the rest and BOOSTMOBILE cut my terminateed my phone sevices nine days before my next billing date
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