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Boost Mobile Customer Service Sucks!
Posted by Sf87n on 06/01/2009
On Friday the 29th of May I ordered a phone off of boostmobile.com… I went with the additional ship since the fee was only an extra $5. Immediately after I received an email with an order number and it said once the item was shipped then I would receive the tracking information. The afternoon of the next day I tried calling their customer support because I’d still never received the tracking number so I wanted to know if it was even shipped yet…. I had to call back 8 separate times because when I am lucky to get an agent who understands enough English to not think the solution to my problem is to just over-talk me as much as possible or interrupt me at every point then they can’t help me so I get transferred to telesales who has the same problem with the English language but they couldn’t help me so they gave me the number to Nextel Brightpoint (their shipping service) I tried calling that number in which I got a recording say “Our office is currently closed, our normal hours of operation are 8am to 8pm eastern standard time. Please call back during those hours” ….. It was 1:30pm eastern standard time!!! Come to find out they aren’t open on weekends which isn’t a big deal if they’d just state that in their recording. The following Monday when I called Brightpoint back they finally were able to tell me that the phone I ordered was on backorder and they don’t know when it should ship. It didn’t state that anywhere on the website when I’d placed the order. I just cancelled the order and now wait to see how long it'll take them to refund my money.

The level of this company's customer service is ridiculous!! If you are reading this and considering switching to Boost then save yourself the trouble and use another providers plan because just about all other providers give you an unlimited plan with ALOT less hassle.

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Posted by The Hurricane on 2010-01-26:
Boost Mobile customer service has nothing to do with Brightpoint or the selling and shipping of phones on Boostmobile.com. Also, it's common knowledge that when you order something online, it only ships on business days. If you order something on a Friday, it usually won't ship until Monday. Even "Next Day" shipping means next BUSINESS day.
Posted by The Hurricane on 2010-01-26:
By the way, Boost Mobile doesn't have call centers outside the US. You're line about them barely understanding English is funny.
Posted by ghreed on 2010-07-28:
Sh*t yes they do and I had the same problem with shipping and text messages and understanding the bad speaking English reps
Posted by David on 2013-08-10:
Yes Brightpoint has everything to do with boost mobiles shipping, I placed a order through boost mobile and they transferred me to Brightpoint, who took my order and money, confirmation through my Bank showed they took my money... and didn't give me a confirmation # or tracking #... PS their english is awful, their rude and constantly over talking you... you work for boost mobile? or have you ever called boost mobile?.... and boost mobile has a 1 star rating, plus home office is in australia...
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Poor Customer Services - Broken Phone
Posted by Jameslwoodleysr on 09/22/2012
IRVINE, CALIFORNIA -- I have been a loyal customer of Boost Mobile for over 5 years. I purchased a new Boost phone on May 30, 2012. 3 weeks ago, my cell phone broke. I can not make or receive any calls or text messages. For the last 3 weeks, I have been trying to get Boost Mobile to replace my phone. I have insurance on the phone, but they are refusing to help me. The reason is that I can not remember the 4 digit pin I created more than 5 years ago.

Their solution is to text me the pin to my broken phone. My question to them, how can I receive and respond to a text when the phone is broken, and does not work. They tell me without the pin they can not help me. They refuse let me provide any other info to verify who I am, I'm stuck with a broken phone, I paid for the services of using the phone, and insurance, and cannot utilize any of them.

The customer service for Boost is rude, disrespectful. Not one of the many customer service reps, supervisors or managers are willing to assist a loyal customer.
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Posted by ticia232 on 2012-09-22:
Unfortunately that is why they advise you to make the pin a memorable one. Or to take write it down and put it in a secure place, because it is the ONLY thing they will use in this situation.

I know that your phone does not get texts but is there anyway that if your texts don't go through they to go your phone they go to your email? Or even home phone? I have gotten funny sounding messages due to that.
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Boost mobile through HSN
Posted by Junemarie on 04/09/2011
In December 2010 I purchased a boost moble Blackberry phone through HSN. I paid $50.00 a month for the phone for four mos.. I also pd $60.00 a month for the service. one day the phone slowly stopped working. they had given me a years warranty on the Blackberry. after a number of calls to HSN and boost simply wireless a gentleman assured me he would take care of it and mail me another phone within 8 days. I have heard nothing and no phone has been mailed have no phone I have also talked to HSN who told me I would be issued a phone. I have called and called at least 5 different numbers and getting nowhere. I have no phone after paying for this boost Blackberry.

I think the attorney general should hear about this company and the reviws are horrible. they have changed one of their names to simply CELLS.com. where do I GO NOW?
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Posted by momsey on 2011-04-09:
How long have you been waiting for the replacement phone?
Posted by madconsumer on 2011-04-09:
was the warranty with hsn or the telephone manufacturer?
Posted by Anonymous on 2011-04-09:
Manufacturer's one-year limited warranty.

The site says: For warranty information, please call HSN.com Customer Service at 800.933.2887 (8 am-1 am ET).

Posted by wandaadams on 2013-02-15:
First I would like to thank my3cents website for sending me emails and keeping me informed. I'm so thankful to read the emails about Boost Mobile. I almost purchased a phone from HSN with Boost Mobile service but after reading the horror stories I will definately be going back to Sprint.
If the Better Business Bureau, Consumer Fraud,and State Attorney General in your area can't help resolve your complaints picket the business if it's not against the law where you live. And post your complaints on every complaint website you can find. We have to fight back !! These are powerful sources of information and it will definately hurt their business. Thank You !!
Posted by Karen on 2013-06-25:
I hate to tell you this, but Boost is a division of Sprint......
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Boost Does Not Work
Posted by Batman915 on 05/15/2009
I have had my phone 3 months and have had hundreds of droped calls and when you dial back to get the party you were talking to it says "the number or code you have dialed is incorrect " well I was just talking with them, then after 30 tries I give up and go home and use my magic jack on my laptop. There not very helpful there staff they are from India so they don't care about you.

BOOST just BOOSTS your money and service is unaccepable for ceell users.

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Posted by Anonymous on 2009-05-15:
And Nextel is part of Sprint, and you now know why customer service sucks.

I called suicide prevention this morning, and found out that they too have now outsourced to the Middle East. When I told the dude on the phone that I felt suicidal and wanted to end it all, he asked....
Can you drive a truck?
Posted by Miaggeo on 2013-01-31:
A valued Boost customer? Obviously not! I realize that $36.66 is nothing to some people but it is a bit to me!

Here's the thread from Boost . . . first is my most recent response to the liars. They asked for all the information that they already had and of course never tried to contact me. Other posts say they're Indian not Mexican so maybe I'm wrong. How do I get this corrected?

The start . . .

Oh knock it off - in other words - stop lying.

No one has tried to contact me altho you have been provided any and all the contact information sent on 1/27 that could ever be needed to reach me as is seen below.

BBB has been contacted as well as a complaint filed with 'My 3 Cents Worth". My next step will to be to forward this email to all of the other consumer advocate websites that I know of to warn any other potential customers of the manner in which 'Boost' does business.

Once again, kindly return my money.

Paulo is the most recent signature on this email thread. Hablas Ingles?

From: BECare
Sent: Wednesday, January 30, 2013 7:22 PM
Subject: RE: Customer Care: Pay-As-You-Go/Chat Plan

Hello Maria,

Thank you for contacting us through boostmobile.com.

I have attempted to contact you regarding your inquiry on boostmobile.com; however, I was unable to reach you. Please contact our Customer Care Team at 888-BOOST-4-U (1-888-266-7848).

We would like to store your email address to send you important account information as well as notify you of discounts and offers.
If you would NOT like your email stored, please reply to this email with the words ‘OPT-OUT of EMAIL’ at the top of your email. If you have already responded to this email with the above statement in the past, please ignore this message.

Thank you for being a valued Boost Mobile customer,

Paulo D.
Ecare Specialist
Boost Mobile Customer Care
Sent: Wednesday, January 30, 2013 14:52
To: BECare
Subject: Re: Customer Care: Pay-As-You-Go/Chat Plan

Kindly return our money to us. You have all the information you mexicans could possibly need to be able to return the $36.66 that you've stolen from us.

To: BECare
Sent: Sunday, January 27, 2013 2:29 PM
Subject: Re: Customer Care: Pay-As-You-Go/Chat Plan

Oh please. Does anyone there listen, read or speak English?

When I first contacted Boost on 1/25 I was connected to some female who I could not understand, nor could she understand me - her English was so bad. That call was dropped.

I called back and talked to someone named 'Mario' who needed to talk to a supervisor and said he would call me back on the cell phone. This never happened.

Now at 2 p.m. on a Sunday the cell phone rings and I have 6 text messages from Boost 266781 telling me to re-boost first, then telling me that I can't re-boost because the credit card number ending in 2326 won't work - I notified customer service a year ago that 2326 was no longer valid, gave the new credit card number and have re-boosted since then using the most current credit card number.

You have my home phone number on record but I will give it one more time. It is .

All I want is for Boost to return my $36.66 and then I will take my business elsewhere.

Per 'Mario' noted above you are now charging 25 cents per minute for calls and I will not pay that, there are too many other providers out there that charge much less than that - and their customer service departments have English speaking employees.

Kindly just return my money.

Kindly just send a cheque as reimbursement.

Please do not have another outsourced, non-English speaking person call here.

From: BECare
Sent: Saturday, January 26, 2013 5:10 PM
Subject: RE: Customer Care: Pay-As-You-Go/Chat Plan

Hello Maria,

Thank you for contacting us through Boostmobile.com.

We apologize for any inconvenience you may have experienced. Unfortunately, we will need a contact phone number, other than your Boost Mobile phone number, where you can be reached in order to assist you in resolving your issue. Once we receive this information, we will be happy to help you. You can also give us a call at 1-888-BOOST-4-U (1-888-266-7848) for immediate assistance.

Thank you for being a valued Boost Mobile customer,

Mae K.
Ecare Specialist
Boost Mobile Customer Care
From: messages@boostmobile.com [messages@boostmobile.com]
Sent: Friday, January 25, 2013 15:22
To: BECare
Subject: Customer Care: Pay-As-You-Go/Chat Plan

**** CUSTOMER CARE. ****
Topic: Pay-As-You-Go/Chat Plan

Contact Phone Number: 815
Contact Phone Ext: null
Boost Mobile Phone Number:
Feedback: I use Boost Mobile because I only use a cell phone for emergencies. I regretfully replenished my account with $50 and have only used a small portion - leaving a balance of $36.66 in my Boost account which Boost snatched/stole leaving me with no service.

Boost 'customer service' - IF you can get thru to an actual human (some unintelligable foreignor - outsourced no doubt) is useless. IF one can get through to a human - one will speak to a non-english speaking, unintelligible person who will drop your call
Date Submitted: 01/25/2013 17:22:32


This e-mail may contain Sprint Nextel proprietary information intended for the sole use of the recipient(s). Any use by others is prohibited. If you are not the intended recipient, please contact the sender and delete all copies of the message.


This e-mail may contain Sprint Nextel proprietary information intended for the sole use of the recipient(s). Any use by others is prohibited. If you are not the intended recipient, please contact the sender and delete all copies of the message.

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Check your bank balance
Posted by Freckles382 on 08/15/2012
BATTLE CREEK, MICHIGAN -- I have had an account with Boost for at least 10 years. I paid my unlimited plan online with my debit card most of the time. Granted it is my fault for not checking earlier, but there have been many times that I paid the bill and had it go through online, only to get a text saying the payment didn't go through, and I would either pay on my credit card or retry the debit card. This same thing happened the last two months in a row, the first I repaid, this month I checked my bank account balance. I found the money had been withdrawn. I then checked my account histories, both debit and credit, and found there were many double payments. I called "customer care" and was on hold for over an hour before I gave up. I went to 3 of the Boost offices here, all of them had been closed down. I sent 3 emails on the Boost site explaining the problem, I haven't heard from them, that was over a week ago.

I am now a Metro PCS customer. The phone is a better quality and I can go into the Metro PCS store and get any issues I have taken care of. If you use Boost and you get the "payment denied" text, check your account and good luck.
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Boost Mobile Stinks
Posted by Gator1gal on 07/26/2012
Boost Mobile advertises their shrinkage plan but they do not honor this plan. They will take your money and NOT REDUCE YOUR BILL. I pay for two bills and have had to call each month to have them apply payments correctly and they have not reduced my second account for the shrinkage. I am sick of being taken by BIG BUSINESS WHO CAN TAKE YOUR MONEY WITH NO RECOURSE.
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Boost Making My Service Worse
Posted by Lopezalbert44 on 09/06/2011
My cell doesn't ring on most incoming calls. They sent a new phone but won't reimburse me for loss of pictures, screen savers, etc and for over a week I don't get my Internet every day and in one week went through 3 online complaints, about 15 boost calls to their support team and tech support and a promise to have my calls returned. Lost all my locked messages and today still Internet problems IN MATTER OF FACT a ticket was written and I was supposed to receive a call back by now as to getting my Internet problem resolved-they never called.
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Posted by Alain on 2011-09-07:
Drop a line to
Let Boost know you've complained. It may not do much good immediately, but eventually the complaints will come back to haunt them.
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Due date changed without notification
Posted by Kim in FL on 01/10/2011
I have been with Boost Mobile since July 2009, with my payment date
ALWAYS being the 23rd of each month. In October 2010, I changed to the $50
monthly plan with shrinkage, several days before my payment was due. Shortly
after midnight on October 23rd, my phone service was interrupted. When I called
to find out why, I was told that by changing to this service plan, my payment
date was also changed to a day earlier. However, I was NEVER told of this by
email or text messages, only receiving an email confirmation of the plan change,
with no mention of due date change. I have talked to them several times about
this issue, even being contacted by their executive escalation division (or
whatever it\'s called), who agreed that I was never informed of the date change.
All I want is for my payment for October to be counted as being on time, and
they refuse to do this, even though they agree I was never told of a due date
change. I filed a complaint with the Florida Departme
nt of Consumer Services, and received a letter in the mail today stating the
\"business has refused to cooperate and the file has been \'closed
unsatisfactorily\'\". All I want is to have 3 months credited toward my
shrinkage plan, and not two. This isn\'t much to ask. I have threatened to
change cell phone companies, which they don\'t care about, but I can\'t afford
to purchase a new phone right now.

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Posted by karleebarlee on 2011-01-10:
But did you ask if it would change your due date? If you changed plans on a specific date, I personally would think that would change the due date to whatever day it was that I changed it on.
Posted by salinaguy on 2012-02-13:
My payments are due everymonth on the same date! I have been paying every 30 days. I recieved a text message on 1/12/12 to "make my payment on 1/18/12 if you have a plan change please pay one day early only this month"
I didn't have any plan changes I'm on the unlimited plan. On 1/18/12 I was shut off at 1210am had to go out at 1am and buy a card to put money on my card.
I contacted boost and was told I had a plan change b/c I had my 6th on time payment in December and it changed my plan to $40 from $45. It was a PRICE change and not a PLAN change. I talked with a care rep. and he gave me $2 for my service being shut off on it's due date. And put in a work order to show my ontime payment.
Then two days later BM emailed me stating they are sorry value me as a customer and will get it fixed to show the on time payment. 3 Weeks went buy and I looked at what day I'd be due on (17th now) and guess what....THEY NEVER DID FIX MY ACCT. TO SHOW THE ON TIME PAYMENT!
I called to see why not, I was told that it was denied...mind you i was already apologized to and recieved and email stating it would be corrected. Now BM won't show me as on time for that month. The supervisor i spoke with agreed with me that the text BM sent is confusing and he has never heard of this "type" of issue. He offered me $10 and I denied it, it's not about the $ it's about the principal BM wont' correct what they said they would correct.
I then asked him why does the text not state plan and /or price change. And he tells me that they are working on that....UMM he just told me "hes never heard of this issue" so why would you be fixing this? Hmmmm one word LIARS
I've writtne corporate in Irvine, CA showing the emails, filed a complaint with the BBB in Irvine, sent formal complaints to BM Cust Care. Now they call me 4-6times a day and when I pick up they hang up!!!

Have you had the same issue? BM is doing this to alot of people, it's clear what they are doing isn't right! I love my service and my phone/plan I've been a customer for 5years. There is NOTHING in their "fine print" about this and BM knows it! Fight them and they will fix it!!!
Posted by ladeda on 2012-02-21:
My payment date has always been on the 20th. On 2-18-12 I got a text from BM that said "BSTFreeMsg Your monthly pymt of $45 is due BEFORE midnight TONIGHT due to recent plan changes. Pay now to avoid service interruption."

Not right.

My husband noticed he gets a text saying payment is $40.00. The next day he gets the same one I got that says his payment is $45.00. He checks the website, it says payment due is $40.00. He doesn't have insurance on his phone. Doesn't help to call customer support and the people that work in our local BM are morons.
Posted by ali on 2013-06-26:
i JUST got off the phone with boost. this was my FIRST shrinkage month. my payment was due every 26th. i tried to make a call and it was "shut off". i even tried making a payment yesterday so it would have been on time but for some reason their "system" was down (i was trying to pay using my debit card on file online) but their servers were down. at least that is what Firefox message said. i tried getting online via my android and it still wasnt working so i called and spoke to a guy in their regular customer service. he told me "you should have received a free text message indicating the due date has change to 1 day earlier". i read to him the last text i received which was several weeks ago about some policy changes starting in july. since i didnt get an email, nothing in writing or a text stating my due date was changed the guy told me if i processed the pymnt to establish service again he would make it to reflect it was "on time". lets see if that happens. i asked if there was anything in writing about the due date change, he said ya look at the website...only thing it speaks about due date changes is when you missed your payment. doesnt state anything about the due date automatically changing when your plan changes (regardless if the plan change means your plan $ is lowered as your on the shrinkage plan). for all who's having problems, i would file with BBB....FYI: if you didnt know, boost is owned/affiliated with Sprint. you'd think a large company such as Sprint would actually not pull this kind of BS! i suggested to the customer service guy to maybe make a note/suggestion from me as a on-time/never paid late customer that WILL voice my concerns to let others know (as they say word of mouth is the best advertising) stating they should add this due date change somewhere...anywhere! they can't just rely on a text message notifying someone of something important like this! they can't confirm it was received, opened, viewed and i can't confirm i did or didnt get it either! so it's all he say/she say. hope you all get sorted out with your issues. i hope the guy that dealt with me (who i might add had a strong accent so who knows if he even lived in the US) actually made it so i did make the payment on time! so frustrating, thanks boost for starting my day out rotten! :/
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Cell Phone Service
Posted by Jaebarb on 10/24/2008
I cancelled my account on Aug 17. However, on 9-15 and 10-15 they still charged my credit card for 74.55 each time. They have record that I cancelled the account, but won't refund the additional 2 months because I didn't specifically ask them to remove my credit card from their system. This is fraudulent charging because I am not receiving anything from them and my account was cancelled. After many phone calls and being transferred from 1 dept to another they are refusing to give me a refund. They said that when I cancelled the account that I didn't ask to have my credit card removed from the account and that when I agreed to the terms and conditions they could continue to charge my credit card monthly until I cancel the account.

Why would I cancel the account and still want my credit card charged for something I didn't get. I have never dealt with a company as bad as this one. When I asked to speak to a manager they said that managers don't take calls and that the person I was speaking to was the highest I could go. That is ridiculous.
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Posted by Anonymous on 2008-10-24:
Call your credit card company and dispute the charges. Give them the date you cancelled your account and the dates your card was charged. They will do a chargeback to the company.
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No Loaner Phones While Repairing My Warrantied Phone
Posted by Live2pamper on 01/10/2014
Any time I've dealt with Boost, I've received bad customer service (that's putting in nicely)... But this takes the cake! I dropped my phone and cracked the screen. Paid the $110 deductible for Assurant (Boost's phone insurance) to replace my phone. Get the "new" (I'm sure poorly refurbished) phone, but from the moment I activated it, it had a major problem that interferes with and often prevents me from using the phone just about every time I use it. Called the ins co about the issue, was told to call Samsung since it is still under warranty. SS is more than willing to fix it, but the only way they can is for me to send it in. Samsung doesn't (and shouldn't) offer to give a loaner phone while it's being fixed... AND neither does Boost. How is this my problem?!? The supervisor I spoke with told me that it was my fault and my problem for dropping my phone in the first place. Duh! But that's why you sell insurance to "valued" customers like me (idiot). However, it is NOT my fault that they sent me a faulty phone for my $100. And now the responsibility falls to me to find some way of getting a phone for two weeks while Samsung fixes my phone! The supervisor's response to my complaint was that "We are a prepaid service, so we don't have loaner phones"... Interpretation: "We suck at taking care of our customers, but we were able to fool you into thinking you were not giving anything up by switching to Boost. Muahahaha!" The saying is true here... if it seems too good to be true, IT IS.
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Posted by clutzycook on 2014-01-11:
I've never had a phone company give me a loaner phone either, but that's why I usually keep an older phone handy in case something like this happens.
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