DENVER, COLORADO -- For some unknown reason you can't text as you please it comes up message failed, then you try to resend but it fails again. As usual, Boost doesn't care because they don't have a customer line to call ... read full review2 Replies - Latest reply on 07/21/2013
Customer Service Complaint
HOLIDAY, FLORIDA -- This man did not handle my complaint well at all. My girlfriend had gone in to pay for my monthly phone bill and he informed her that it was $50 and gave her a receipt. I wake up this morning to have ... read full review3 Replies - Latest reply on 07/02/2013
THORNTON, COLORADO -- For two years I had good service with Boost Mobile then days ago I couldn't send or receive calls or anything else. I walked a block away and I could dial out, so now if I want to use my phone I need to go for a long walk. While I am at home I can't receive my clients calls (emergency or otherwise).I tried to contact Boost Mobile to find out what's going on but their version of help is to give you more options on how you can pay them more money, to make an extra payment, or the latest phone they want to sell you.
It's all about them and they could care less about you. They were ok for a while but when something goes wrong you can't depend on them for anything, not even hello'.It looks as if I will need to get another phone carrier since I can't resolve this issue, so, boycott Boost, boycott Boost, boycott Boost !
I made 10 phone calls to Boost, it took seven button presses and 10 calls and still no activation. They said their system is having huge problems and no credit was to be given, shame shame. Add reply
Check your bank balance
BATTLE CREEK, MICHIGAN -- I have had an account with Boost for at least 10 years. I paid my unlimited plan online with my debit card most of the time. Granted it is my fault for not checking earlier, but there have been many times ... read full review
Boost Mobile advertises their shrinkage plan but they do not honor this plan. They will take your money and NOT REDUCE YOUR BILL. I pay for two bills and have had to call each month to have them apply payments correctly and they have not reduced my second account for the shrinkage. I am sick of being taken by BIG BUSINESS WHO CAN TAKE YOUR MONEY WITH NO RECOURSE. Add reply
My cell phone bill is due every 15th of the month. I paid my bill on the 1st of may, I have the receipt. This morning I tried using my phone and it was cut off. I called re boost and they said I owe them $10.00, So I had them take it out my bank account. That ain't right, my bill was $50 as always. I would like this taken care of, can you help me? Add reply
Cant talk to someone live, never got my problem fixed, kept geting hung up on. THE CUSTOMER SERVICE SUCKS! 1 Replies - Latest reply on 11/14/2011Add reply
My cell doesn't ring on most incoming calls. They sent a new phone but won't reimburse me for loss of pictures, screen savers, etc and for over a week I don't get my Internet every day and in one week went through 3 online complaints, about 15 boost calls to their support team and tech support and a promise to have my calls returned. Lost all my locked messages and today still Internet problems IN MATTER OF FACT a ticket was written and I was supposed to receive a call back by now as to getting my Internet problem resolved-they never called.1 Replies - Latest reply on 09/07/2011Add reply
My Boost Mobile phone was shut off this morning. My payment is due on the 20th of each month, and today is the 20th. I never even left my house to go and make my payment, when this morning I went to make a phone call, my phone was cutt off. I pay my bills on time, and has always been current. I've never been late with paying my Boost Mobile phone bill.
5 Replies - Latest reply on 07/20/2011Add reply
I don't understand why they would shut me off. So I'd like to know, whats up with that?
Boost mobile through HSN
In December 2010 I purchased a boost moble Blackberry phone through HSN. I paid $50.00 a month for the phone for four mos.. I also pd $60.00 a month for the service. one day the phone slowly stopped ... read full review5 Replies - Latest reply on 06/25/2013
I've been a Boost Mobile customer for some time. Recently they have been impossible to contact over the phone. They just have a recording that gives out general questions. I'm going an a trip and wanted to know if their service covered outside my local area and I have found it impossible to contact the company to find if I will be charged something extra.
1 Replies - Latest reply on 12/11/2010Add reply
This is horrible customer service.
I bought a phone and paid for the monthly unlimited service plan. The phone was activated and $%0 was on the phone. I was told that it would take two days to get the number they gave me switched to my old number. When I called them to get my old number put back on , ... Boost hung up on me repeatedly. I then went to the store where I purchased the phone and they hung up on them twice. Then they told us that the $50 that was put just 4 days ago on the account could not be put onto the account with my old number. So another $50 was put on my account by Best Buy to activate my old number. We had to go around in circles with Boost for over an hour. And my phone still is not on and will not be on for another 24 hours.Add reply
I went with Boost Mobile one month ago and was happy until I added international calling to my account. My wife is currently in Canada with her mother who has cancer. I called 611 on my boost Mirro phone and was told that if I wanted to add calls to and from Canada to my account it would be $10 per month more. I asked specifically if there was a per-minute charge on either incomming or outgoing calls and was told "NO". I asked the person helping me to make sure. I heard him ask someone nearby who also said there were no per minute charges.
Today I tried calling Canada and a message told me I didn't have enough money in my account to allow the call. I called 611 and after a myriad of departments finally got a human being who told me that there is a 10c per minute charge on international calls. This is misleading and lying to customers who only want to be treated fairly.
I have since found another cell provider "Metro PCS" which offers Canada and Mexico and NO per-minute charges at all.
GUESS WHO I AM SWITCHING TO !!
If you decide to use the AUTO RE-BOOST feature with BOOST MOBILE you should know that
if you balance is less than $5 this feature will not work.
Make sure you have more than $5 when you set up this service.
It you setup this service through customer services make sure that it is done correctly and before you balance is less than $5.
The customer service does not know or care about this limitation.
I noticed two negative reviews on here regarding boost... I had to put my 3 cents in and say I ordered the Clutch phone 11pm June 9 and paid overnight shipping... I received my phone June 11th afternoon (since it shipped out on June 10th since I ordered it so late) So yes, it showed up the next day as PROMISED. they are NOT back ordered like the last review stated anymore and the phones were beyond my expectations... they are genuinely really REALLY nice phones!!! Service where I am is not to shabby either... all in all I am personally pleased for what I get for what I am paying for with boost...
Keep up the great work boost and people, don't always listen to negative reviews from impatient people, things happen with backorders, its part of life, and you have to be patient... if you don't have patience the good things in life won't reach you before you give up... :)