To whom it may concern: I have a Bosch Aqua-Star tankless hot water heater that I installed about 02-01-02. The unit has started to leak, I called for warranty and spent over one hour on the phone waiting through the first person to switch me to someone who takes all my information and gives me a case number then switches me to someone else who I give the case number to and then they go through the same questions because it's easier than flipping back and forth between screens. One hour on the phone at 08:30 in the morning, was everyone still getting coffee? This started off my sour feeling with your company.
Then after a bunch of questions that seem to have nothing to do with the unit I start to see the picture, you are looking for any reason you can find to get out of the warranty. I am asked to take a picture of the leak and email it. After I do this I am asked for more pictures. After sending more pictures I am told that it appears that the dark spot on the side of the unit shows it was overheated and the leak was caused by a change in the molecular structure of the copper tube.
I told him that may be that spot has been over heated but that is not where it is leaking and that a change in the molecular structure is a bunch of crap, it's leaking from a tube with water in it and to change the molecular structure the tube would need to heated over 200 degrees centigrade. FYI 100 degrees centigrade is the boiling point of water this would mean that the unit was producing steam and would have exploded. So after I disproved his theory on the overheat he started on "Well it's corroded from the outside and that is not covered under warranty." At this point I know that Bosch is going to back out of the warranty anyway it can.
I said to him that this is from the inside out and he responds with "Well then it's the water quality and that's not covered under warranty." So as I said before Bosch is not going to back up the warranty with anything but reason after reason that it is not covered. I will buy another tankless hot water heater but with the way Bosch has backed up the warranty I will never buy another Bosch product be it a water heater, power tool or even a spark plug. As I am finding out Bosch warranty is not worth the paper it's written on. I am sure this letter will fall on deaf ears and will be filed with the rest of the trash so have a nice day.
HUNTINGTON BEACH, CALIFORNIA -- In short, don't ever buy a Bosch appliance for two reasons: 1) the quality is bad 2) the customer service is pathetic. The story: in October of 2007, I outfitted my entire kitchen with new Bosch appliances because of the fantastic experience with a previous Bosch dishwasher that I purchased/installed in my preceding home in 2005. I purchased the following Bosch items: one dishwasher, one gas cooktop, one double electric wall oven, one wall mount chimney hood, and one side-by-side refrigerator.
Last year my double oven's main touch panel/controller went bad (luckily I had an extended warranty to cover the costs to replace) and just this past month, my refrigerator's controller has gone bad. With the refrigerator/freezer, the freezer compartment gradually stopped being cold due to ice buildup on the defrosting system. I followed the user manual instructions a few times – unplugged it, allowing it to defrost manually. The freezer would start working again, however over time the ice would build back up and my family would be left with thawed food and no ice in the freezer again.
Last week I called the local authorized Bosch service provider, that previously performed the work on my double oven, to come take a look at my refrigerator to see what was wrong. The service technician followed the Bosch inspection/troubleshooting procedures and determined that the main controller of the refrigerator/freezer was not functioning properly and that it would need replaced.
I first called Bosh, then wrote them a letter asking for them to make it right, as I spent a ** load of money on their appliances and have had issues after issue. After not having a working freezer (in the summer) for two weeks while going through the 'process,' Bosch's only corrective action/customer service was to pay only 50% of the part!
OTTAWA -- In August 2012 we moved into our newly constructed home. We had purchased new Bosch kitchen appliances - French door refrigerator, dishwasher, induction cooktop and double wall ovens. Imagine my surprise when we removed the protective blue covering from the refrigerator and found two noticeable discolorations.
I promptly called the retailer who insisted the problem was cosmetic and told me to call Bosch. I did so and was asked to email photos to them. They called back to say that they would send cleaning cloths...as if I hadn't tried that already. I tried calling back and left messages quoting my problem number and no one called me back. I emailed. I wrote snail mail. No one ever contacted me. I will never recommend Bosch.
BRADENTON, FLORIDA -- After having my Bosch washer and dryer installed due to moving to a condo and had limited space I was shocked at the experience of modern day drying. I have had the serviceman come out and look at it and he told me if I wanted dry clothes, I should have bought another brand. I paid $1200.00 for this dryer. Before purchase everyone told me what a great brand Bosch was.
Well, if you want dry clothes you are not going to get it at Bosch. All items come out damp and some wet, no matter how many cycles or what settings you use. I now have to hang clothes e.g. bed linens, t-shirts, towels all over my living room and dining room to dry; I think it is 1913 not 2013. I certainly was not informed of this before my purchase. Do not buy Bosch if you expect to have dry clothes using this dryer because you won't. I have never paid so much for so little service ever in my life. The serviceman answer to my complaint was, they are designed that way. Never again. I am a very unhappy Bosch consumer.
I'm not sure if writing this review will help anyone, but if I can at least save one person from the nightmare that is Bosch/Sears then it was worth the effort. I purchased $12,000 worth of appliances from Sears in April, 2010. I bought all Bosch. The dishwasher works fine, but the delivery people put a 12-inch gash through three of my brand new hand scraped hardwood floor planks, that I have yet to have repaired and have been given the runaround on. The gas cooktop is underwhelming, and I haven't tried the oven yet, so I can't comment.
The side by side refrigerator arrived completely broken, including a broken handle, broken computer module, and broken temp controls. The "repair" guy arrived today, one week late, and asked me how to turn the fridge on and how to find the model number. Stay away from Bosch/Sears and save yourself $$$$.
MELBOURNE,AUSTRALIA -- After 4 years of reliable but infrequent operation the Door on our Bosch Oven would not fully close, on inspection it was observed the hinge arms were bent slightly sideways. The local Bosch service agent replaced the hinges at a cost of $249.70 AUD which we thought very expensive.
Checking the removed faulty hinges we noted the hinge spring channel assemblies were distorted locally, and adjacent to a rectangular slot cutout in the side of the channel, the distortion caused the hinge arm pivot pin to move out of square thus moving the hinge arms out of square to foul on the sides of the channels and preventing the oven door to fully close.
Bosch Technical Services stated "The damage can be attributed to an excessive downward force on the Oven Door" which we dispute as there are only myself and my wife who might use the Oven and no likelihood of an excessive force used.
Our complaint is we believe the design of the Oven Door hinges is poor in that a manufactured hole in the hinge spring channel adjacent to the hinge pivot pin weakens the channel locally which subsequently distorts during normal door closures, it should be mentioned the springs are very strong too.
We have had terrible luck with our Bosch appliances. Dishwasher- Rollers wear out because they erode in the spray. Need to be changed every 2 years at a cost of about $60. Original cost $1000. Cooktop- Automatic gas ignitors flaky since day 1. About 50% of the time they don't work at all. If they are working, they won't shut off when using 2 of the burners. Consequently we only use half of the cooktop. Original cost $1100.
Wall oven- Repaired at least 5 times. Replaced door springs at a cost of $185 (not a misprint!). Replaced 2 oven lights at a cost of $60. Uses very non-standard bulbs. Repaired cooling fan twice. Repaired selector switch twice. Part cast $90 each time. Repaired display board as the quality of construction is so poor that merely pressing the timer buttons will break supports on the board. Cooking performance very slow. Takes over an hour to preheat and no light or anything to tell you when the oven has reached the right temperature. Original cost $1400.
Don't be fooled by the fact these appliances are made in Germany. They are extremely poorly designed and very unreliable. We got them because they are very nice looking and we thought that "German engineering" meant quality.
BURLINGTON, VERMONT -- Bought this fridge in summer of 2010 since: a) Consumer Reports recommended it; and b) it was the only one to fit through the 29" doorways in our old home. Plus, it looks good and has the water and ice dispenser we wanted. From the start, the door shelves have a plastic piece that keeps popping off. I've tightened them down with my hands because they're snap-on pieces, but they continue to pop off, sometimes falling into the fridge and generally becoming a nuisance.
The biggie was summer 2012 when the control panel where I would control ice and water dispensing turned off. Nothing would reboot it (power on & off, service techs removing panel, etc). Bottom line: the control panel is blown. In my book, that's fine. Just replace it. Technicians never called me back so I had to chase them down. When I got someone, they said they could not get the part. Seriously??? Thankfully I bought an extended warranty through Lowe's (only for big appliances like this!). So Lowe's cut us a gift card for the value of the fridge.
Now we have a dilemma: What to do with our existing refrigerator? I could pay to have the control board swapped out, but it sounds like it's only good for 1-2 years based on other web reviews. Plus, the board installed would cost me upwards of $500 (even a local tech confirms this). I might see if I can sell this thing and just move on with life. What a hassle. My next fridge will not be a Bosch.
IRVINE, CALIFORNIA -- After only 6 weeks of owning the fridge it has rust stains, door handles keep falling off and the ice cube dispenser shoots ice all over. You cannot place the glass on the stand to get ice, need to hold it close so you do not make a mess. I tried calling Lowe's where I bought it and they said I had to go to Bosch. I called Bosch and a very rude supervisor said it was Lowe's responsibility. She was extremely rude. Lowe's got a technician to visit and he is ordering new doors but says that despite so many complaints about the dispenser that is the way it is. This is a very expensive fridge and it seems defective so I just want to return it.
SAN DIEGO, CALIFORNIA -- Our tankless water heater was maintained regularly but continued a problem where the gas heater valve would not shut off properly causing the water heater to continue burning like a pressure cooker. This blew up the heater and caused expensive pipe damage, along with a major fire hazard had we not shut the gas off in time.
Bosch customer service put up roadblock after roadblock in order to duck responsibility for this FAULTY PRODUCT. They were obviously well aware that this was a common problem and were in damage control mode over the phone. We will never purchase another Bosch product of any kind after their rude and unprofessional behavior. Tankless water heater buyers BEWARE of Bosch.