BURLINGTON, VERMONT -- Bought this fridge in summer of 2010 since: a) Consumer Reports recommended it; and b) it was the only one to fit through the 29" doorways in our old home. Plus, it looks good and has the water and ice dispenser we wanted. From the start, the door shelves have a plastic piece that keeps popping off. I've tightened them down with my hands because they're snap-on pieces, but they continue to pop off, sometimes falling into the fridge and generally becoming a nuisance.
The biggie was summer 2012 when the control panel where I would control ice and water dispensing turned off. Nothing would reboot it (power on & off, service techs removing panel, etc). Bottom line: the control panel is blown. In my book, that's fine. Just replace it. Technicians never called me back so I had to chase them down. When I got someone, they said they could not get the part. Seriously??? Thankfully I bought an extended warranty through Lowe's (only for big appliances like this!). So Lowe's cut us a gift card for the value of the fridge.
Now we have a dilemma: What to do with our existing refrigerator? I could pay to have the control board swapped out, but it sounds like it's only good for 1-2 years based on other web reviews. Plus, the board installed would cost me upwards of $500 (even a local tech confirms this). I might see if I can sell this thing and just move on with life. What a hassle. My next fridge will not be a Bosch.
IRVINE, CALIFORNIA -- After only 6 weeks of owning the fridge it has rust stains, door handles keep falling off and the ice cube dispenser shoots ice all over. You cannot place the glass on the stand to get ice, need to hold it close so you do not make a mess. I tried calling Lowe's where I bought it and they said I had to go to Bosch. I called Bosch and a very rude supervisor said it was Lowe's responsibility. She was extremely rude. Lowe's got a technician to visit and he is ordering new doors but says that despite so many complaints about the dispenser that is the way it is. This is a very expensive fridge and it seems defective so I just want to return it.
SAN DIEGO, CALIFORNIA -- Our tankless water heater was maintained regularly but continued a problem where the gas heater valve would not shut off properly causing the water heater to continue burning like a pressure cooker. This blew up the heater and caused expensive pipe damage, along with a major fire hazard had we not shut the gas off in time.
Bosch customer service put up roadblock after roadblock in order to duck responsibility for this FAULTY PRODUCT. They were obviously well aware that this was a common problem and were in damage control mode over the phone. We will never purchase another Bosch product of any kind after their rude and unprofessional behavior. Tankless water heater buyers BEWARE of Bosch.
FLORIDA -- I had to pay $168 in repair and $260 for part to get circuit board replaced cause my circuit board went out in back of refrigerator. In total the bill came to $455.00. The refrigerator is not even 3 years old. The technicians were very competent and were from the company that Bosch refers you to cause not any one in this area works on them. When they were leaving I asked they leave the old part. They said no, they have to send it back to Bosch for them to see what went wrong. I said if they are not paying for this bill then I want to keep it but they would not let me have it or give me credit for it.
If you have an auto repaired and pay for the work and part if it is not covered by warranty, then by law you must get the old part back. So why are not appliances the same way? What happened to consumer protection and rights? Bosch refrigerators don't last long.
SAN JOSE, CALIFORNIA -- The Bosch front-loading stackable washer & dryer that we purchased for our home are the absolute worst appliances that we have ever owned. In order to dry anything other than delicates, I have to set the dryer to "extra dry." If I set it to "regular dry" the clothes are still wet. Even the "very dry" setting doesn't work for most items. Forget about using the "permanent press" selection because it leaves the clothes damp!!! It doesn't make any difference how many clothes are in the dryer either!
The washer is even worse!!! If I use a small amount of detergent (approximately 1/4 cup or less) to wash dust cloths & a few other housecleaning items, the washing machine overflows & I end up with water all over the place. We will never purchase another Bosch product!!!
I purchased a Bosch drill from Lowe's in Columbus Ohio. Paid $150.00 plus tax. Model number PS20. Within the first 4 months 1 of the batteries stopped taking a charge so I purchased a battery, $50.00. Less than 1 year from purchase the drill completely stopped working. Took the drill to the service center for repair, was quoted a price for repair. The repair cost was more than a refurbished drill online. I have been in the construction trade all of my life, and I have never had a drill fail in less than a year. Pulled the drill apart to find that the motor was completely worn out, brushes were worn down and motor was sticking and felt rough.
15 minuets later, I found the cause for the worn out motor. The final drive bearings, a cylinder shaped bearing, six of them, were worn and causing the chuck to stick and working the motor more to make the drill function. I have purchased many Bosch products in the past - a planer, jigsaw, corded drill, and others. So when I saw this drill, I purchased it right away. It was not on sale, I paid full price, seemed like a great product, how could I go wrong? Usually I read reviews of anything I buy, but figured I would be safe with a Bosch product. Man was I sorely wrong this time.
I have owned and still do own many Dewalt cordless 12 volt drills and some are over 10 years old, and work just like the day they were purchased. I thought Bosch was a safe bet to invest my money. I now face the problem, do I buy another one of the same sub standard drills, or throw it away? I now own 2 batteries and a charger that will never be used again. What a piece of junk. I feel as though Bosch corp. has stolen $200 plus dollars from me and my family. If I do not receive a response from this email, I will assume that the Bosch corp. knows all about this issue with this drill, but will not address the problem.
To whom it may concern: I have a Bosch Aqua-Star tankless hot water heater that I installed about 02-01-02. The unit has started to leak, I called for warranty and spent over one hour on the phone waiting through the first person to switch me to someone who takes all my information and gives me a case number then switches me to someone else who I give the case number to and then they go through the same questions because it's easier than flipping back and forth between screens. One hour on the phone at 08:30 in the morning, was everyone still getting coffee? This started off my sour feeling with your company.
Then after a bunch of questions that seem to have nothing to do with the unit I start to see the picture, you are looking for any reason you can find to get out of the warranty. I am asked to take a picture of the leak and email it. After I do this I am asked for more pictures. After sending more pictures I am told that it appears that the dark spot on the side of the unit shows it was overheated and the leak was caused by a change in the molecular structure of the copper tube.
I told him that may be that spot has been over heated but that is not where it is leaking and that a change in the molecular structure is a bunch of crap, it's leaking from a tube with water in it and to change the molecular structure the tube would need to heated over 200 degrees centigrade. FYI 100 degrees centigrade is the boiling point of water this would mean that the unit was producing steam and would have exploded. So after I disproved his theory on the overheat he started on "Well it's corroded from the outside and that is not covered under warranty." At this point I know that Bosch is going to back out of the warranty anyway it can.
I said to him that this is from the inside out and he responds with "Well then it's the water quality and that's not covered under warranty." So as I said before Bosch is not going to back up the warranty with anything but reason after reason that it is not covered. I will buy another tankless hot water heater but with the way Bosch has backed up the warranty I will never buy another Bosch product be it a water heater, power tool or even a spark plug. As I am finding out Bosch warranty is not worth the paper it's written on. I am sure this letter will fall on deaf ears and will be filed with the rest of the trash so have a nice day.
HUNTINGTON BEACH, CALIFORNIA -- In short, don't ever buy a Bosch appliance for two reasons: 1) the quality is bad 2) the customer service is pathetic. The story: in October of 2007, I outfitted my entire kitchen with new Bosch appliances because of the fantastic experience with a previous Bosch dishwasher that I purchased/installed in my preceding home in 2005. I purchased the following Bosch items: one dishwasher, one gas cooktop, one double electric wall oven, one wall mount chimney hood, and one side-by-side refrigerator.
Last year my double oven's main touch panel/controller went bad (luckily I had an extended warranty to cover the costs to replace) and just this past month, my refrigerator's controller has gone bad. With the refrigerator/freezer, the freezer compartment gradually stopped being cold due to ice buildup on the defrosting system. I followed the user manual instructions a few times – unplugged it, allowing it to defrost manually. The freezer would start working again, however over time the ice would build back up and my family would be left with thawed food and no ice in the freezer again.
Last week I called the local authorized Bosch service provider, that previously performed the work on my double oven, to come take a look at my refrigerator to see what was wrong. The service technician followed the Bosch inspection/troubleshooting procedures and determined that the main controller of the refrigerator/freezer was not functioning properly and that it would need replaced.
I first called Bosh, then wrote them a letter asking for them to make it right, as I spent a ** load of money on their appliances and have had issues after issue. After not having a working freezer (in the summer) for two weeks while going through the 'process,' Bosch's only corrective action/customer service was to pay only 50% of the part!
VICTORIA, B.C. CANADA -- I love my expensive Bosch dishwasher, it's at least 7 yrs old. Works so well, loads so great, holds a ton of dishes/glasses etc. So I tell my son and daughter-in-law to buy one. They buy the bottom of the line Ecosense model from Future Shop. What a piece of crap!!! Won't drain properly, dishes dirty, doesn't dry properly, etc etc. The control panel buttons don't seem to work. Future shop of course will not do anything even under warranty, they don't stand behind anything! Don't buy one of these!
My freezer went out 2 weeks ago (still under warranty). Technician came out, worked on it, then the refrigerator went out. I have now been without a freezer for 2 weeks and without a refrigerator for over 1 week. Today it was determined that I need a replacement unit, but can take 2 weeks to get it. This is not acceptable. Never will I purchase another Bosch appliance. Bad appliance/ bad customer service.