Bosch - Page 2

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1.0 out of 5, based on 11 ratings and
55 reviews & complaints.


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Water Dispenser Collects Dust Well
Posted by on
Rating: 1/51
BURLINGTON, VERMONT -- Bought this fridge in summer of 2010 since: a) Consumer Reports recommended it; and b) it was the only one to fit through the 29" doorways in our old home. Plus, it looks good and has the water and ice dispenser we wanted.

From the start, the door shelves have a plastic piece that keeps popping off. I've tightened them down with my hands because they're snap-on pieces, but they continue to pop off, sometimes falling into the fridge and generally becoming a nuisance.

The biggie was summer 2012 when the control panel where I would control ice and water dispensing turned off. Nothing would reboot it (power on & off, service techs removing panel, etc.). Bottom line: the control panel is blown. In my book, that's fine. Just replace it. Technicians never called me back so I had to chase them down. When I got someone, they said they could not get the part. Seriously??? Thankfully I bought an extended warranty through Lowe's (only for big appliances like this!). So Lowe's cut us a gift card for the value of the fridge.

Now we have a dilemma: What to do with our existing refrigerator? I could pay to have the control board swapped out, but it sounds like it's only good for 1-2 years based on other web reviews. Plus, the board installed would cost me upwards of $500 (even a local tech confirms this).

I might see if I can sell this thing and just move on with life. What a hassle. My next fridge will not be a Bosch.
     
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At Your Service on 12/06/2012:
Bosch makes some good appliances for the most part.

You were smart in investing in an extended warranty; it saves you the cost of replacing the unit yourself. Speaking of that, I'm highly impressed that the retailer was willing to provide a replacement unit and didn't require the old product back. I would agree that I'd just sell it locally for a reasonably good price, explaining to the new owner that the control panel and dispenser doesn't function. It gets it out of your way and even pays you back additionally.
junkmail55555 on 01/10/2014:
Extended warranties are a consumer fraud. Companies need to warranty their products, coz they think they meet quality standards. Consumers, don't buy the product, if the warranty is insufficient, you are buying a loser product.
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Defective Product
Posted by on
Rating: 1/51
IRVINE, CALIFORNIA -- After only 6 weeks of owning the fridge it has rust stains, door handles keep falling off and the ice cube dispenser shoots ice all over. You cannot place the glass on the stand to get ice, need to hold it close so you do not make a mess. I tried calling Lowes where I bought it and they said I had to go to Bosch. I called Bosch and a very rude supervisor said it was Lowes responsibility. She was extremely rude. Lowes got a technician to visit and he is ordering new doors but says that despite so many complaints about the dispenser that is the way it is. This is a very expensive fridge and it seems defective so I just want to return it.
     
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At Your Service on 11/22/2012:
Generally the manufacturer has agreements with the retailer, allowing returns on defective merchandise (RDM) for a certain period of time. Beyond this alloted amount, the product is non-returnable and considered a service issue between you and the manufacturer.

Being a month and a half, you're probably outside of what their reseller's agreement allows and, therefore, required to work with authorized service centers. I think it's fantastic that they are willing to replace the doors for you. In many cases this can be considered cosmetic and not covered under the warranty agreement.

Whereas you've just had a change of heart and want to purchase something different, you might consider listing the unit on Craigslist after the doors have been satisfactorily replaced. I'd list it at a price that is both reasonable for selling it second hand and something you're willing to live with too. Once sold, you'll hopefully know a little better as to what you like and get a different unit then.
junkmail55555 on 01/10/2014:
Sorry to hear about your problems. Lowes is just a middle-man of sales channel. They don't want to lose their profit on your sale.

Next time, don't buy from a company that does not have a great return policy for your item. Costco is an example of a company with a better than average return policy. Shop around.

And no, don't BUY an extended warranty. Get a product with a reasonable warranty INCLUDED.
paul bagley on 05/24/2014:
I now have a Bosch fridge about 5 1/2 years old. It's a side by side with two handles that are not there anymore. I now have a fridge with no handles on them. The second one came off when my 5 year old daughter pulled it off. THis is the 6th handle that has cracked at the screw joint, always in the same place.

Bosch calls it normal wear and tear. Because my warranty has run out they will not do anything about this even though it is a faulty design. I have had fridges for more than 15 years and never had to replace a handle. Now it's called normal wear and tear. In fact I have been without these handles for more than a year. So 6 handles in over 4 years. Each handle will last you less than a year and that's normal wear and tear.

I sent in the pics to show them where the handle was cracking. It's at the thin plastic crap where the screw attaches to the post on the fridge door.

Pure crap and that's how they handle their clients. Not a care.

Be sure to have no one above the age of 5 open your fridge and be sure to only open it once a day. That should give you another 10 years on each handle
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Beware of Bosch Tankless Water Heater! Dangerous Defect!
Posted by on
Rating: 1/51
SAN DIEGO, CALIFORNIA -- Our tankless water heater was maintained regularly but continued a problem where the gas heater valve would not shut off properly causing the water heater to continue burning like a pressure cooker. This blew up the heater and caused expensive pipe damage, along with a major fire hazard had we not shut the gas off in time.

Bosch customer service put up roadblock after roadblock in order to duck responsibility for this FAULTY PRODUCT. They were obviously well aware that this was a common problem and were in damage control mode over the phone. We will never purchase another Bosch product of any kind after their rude and unprofessional behavior. Tankless water heater buyers BEWARE of Bosch.
     
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High cost repair parts and they won't let you keep your old part
Posted by on
Rating: 1/51
FLORIDA -- I had to pay $168 in repair and $260 for part to get circuit board replaced cause my circuit board went out in back of refrigerator. In total the bill came to $455.00. The refrigerator is not even 3 years old. The technicians were very competent and were from the company that Bosch refers you to cause not any one in this area works on them. When they were leaving I asked they leave the old part. They said no, they have to send it back to Bosch for them to see what went wrong. I said if they are not paying for this bill then I want to keep it but they would not let me have it or give me credit for it. If you have an auto repaired and pay for the work and part if it is not covered by warranty, then by law you must get the old part back.

So why are not appliances the same way? What happened to consumer protection and rights. Bosch refrigerators don't last long
     
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trmn8r on 11/03/2012:
Interesting point. I can see the wisdom, if what you were told is true, in sending the part back for failure analysis. This could help the company in assessing the need to possibly do a recall (which could result in reimbursing people who paid for repairs and have their receipts). A skeptic may think they are trying to keep people from figuring out there was a manufacturing defect on their own, or a real skeptic may think the board was OK and they paid for a broken wire or something to be fixed.
Eggs, Beans and Crumpets on 11/03/2012:
They keep the parts and refurbish them then resell the part. The only reason the analyze the control board is so they can fix that part.
FoDaddy19 on 11/03/2012:
It's entirely possible that they price you paid for the part didn't have the price of the core part built in, like an auto part. For example the part could actually list for $300, but they get a $40 credit for returning the defective part. They charge you $260 for the part assuming that they would get the defective part back and Bosch would give them credit for the part.
jonthethird on 11/03/2012:
There is a core charge for most electronic boards. If the part is not returned, there is a charge for it. If you wanted to keep the board, the technician should have told you the cost and let you decide.
junkmail55555 on 01/10/2014:
I am not familiar with Florida law. In other states, such as California, it is consumer FRAUD, for all repairs (cars, appliances, etc) to not let the consumer see, inspect, and keep any part replaced during fixes. The only reason the person tried to keep the part, was to hide a defect, one you might need for a recall, lawsuit, or other legal action. Do not let such repair cons and criminals into your home again. Ask about their part policy before they show up. Ask for another qualified repairman if they are not going to finish the job.
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Don't Buy Bosch Washer/Dryers!
Posted by on
SAN JOSE, CALIFORNIA -- The Bosch front-loading stackable washer & dryer that we purchased for our home are the absolute worst appliances that we have ever owned. In order to dry anything other than delicates, I have to set the dryer to "extra dry." If I set it to "regular dry" the clothes are still wet. Even the "very dry" setting doesn't work for most items. Forget about using the "permanent press" selection because it leaves the clothes damp!!! It doesn't make any difference how many clothes are in the dryer either!

The washer is even worse!!! If I use a small amount of detergent (approximately 1/4 cup or less)to wash dust cloths & a few other housecleaning items, the washing machine overflows & I end up with water all over the place. We will never purchase another Bosch product!!!
     
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ok4now on 01/10/2012:
For your first review you picked a good topic. I recently had to replace my 5 year old Kenmore washer. The main bearing went bad, $600 to fix it. Service tech who works on every brand out there highly recommended Bosch. I took his advise and bought one. I'm very satisfied and have had no problems.

Understand that Bosch makes a highly efficient washer that only uses 14 gallons of water for the entire wash cycle. By comparison a top loader will use about 45 gallons. Bosch clearly states that you must use High Efficiency (H.E.) detergent. I use Tide Liquid and need no more than half a cupful. Washing a heavily soiled large load my clothes come out very clean. Possibly you are not using an H.E. detergent or using too much of it. You should not have water all over the place. Call for warranty service.
At Your Service on 01/10/2012:
Overall I really like Bosch appliances. Their washers and dryers are generally of very high quality but, unfortunately, are being discontinued because of being so expensive at regular pricing.

I will tell you that there sounds to be some functioning issue with your particular ones. The washer cleans extremely well and needs very little detergent. Absolutely only 1/3 of a cup and only H.E. labeled detergent. The laundry should come out of the washer fairly dry already, compared to that of the old, traditional washers.

Definitely, have a service technician come and check it out. Please let us know what happens.
Clare on 07/29/2012:
Bought a Bosch front loader washer and dryer about 3years ago. Smelled. Had tech out who suggested that I was overloading and wasn't using HE. I was not. Clothes don't smell really clean, sometimes OK right out of the dryer, but then shortly after putting on, smell. He said to run a load with clorox about once a week. Notice Tide has a cleaner for your washer now?So much for water saving and Eco friendly. Got to leave the door open between washes or mildew gets out of hand. Too much money for this much work and smelly clothes.
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Bosch Refrigerator Sucks!!
Posted by on
Purchased entire Bosch Suite, Fridge, Double Oven, Cooktop, Dishwasher and Microwave. Unfortunately no one stocks these in house so you cannot see how things work before you special order. Cannot put cup in one place and dispense water and ice. Ice comes from the back and water from the front and the ice sprays pieces everywhere outside the cup. Within one month starting having issues with fridge. Found metal flakes in my ice. Warranty repair company came out and discovered that the metal plating on the ice chopper was defective and peeling. Had to replace the entire ice tray. I live in the country with many power outages and every power outage caused the computer to scramble its brain and the ice, water, etc buttons were all randomly mixed up. The light came on when I pressed water and the light button dispensed water and so on. After the last outage all the boards crapped out. A month later repairman had to again come out and again replace the ice tray.. The water still stops working sometimes and randomly sprays water all over my hardwood floors,. Two weeks prior to the end of warranty, fridge quit making ice and would dispense water without anyone touching the button?. Replaced the board and complete ice tray again:. This time the motor burned up on the ice maker part.. Two weeks out of warranty, fridge is again not working properly". Bosch was of no help because each time the problem was similar but not exactly the same!. This machine is a LEMON and should have been replaced by the company a long time ago:. DON'T BUY BOSCH, I thought I was buying an upscale brand, instead I was ripped off when I could have purchased a perfect fridge for half the price!!!!
     
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Venice09 on 12/15/2011:
That's something I never thought of when it comes to those idiot boards.. power outages!

"I thought I was buying an upscale brand, instead I was ripped off when I could have purchased a perfect fridge for half the price!!!!"

Do yourself a favor and buy a standard refrigerator with no fancy features. It's the best chance of longevity.

Thanks for sharing your experience with Bosch appliances. It was very helpful.
At Your Service on 12/15/2011:
To me this review comes across much more as a compliment than that of a complaint. The consideration is directly placed upon the fact that many of the issues listed has to do with (a) power outage(s). Realize that most manufacturers warranties are only designed to cover issues arising from that of defective parts; not those that come about because of problems with the electricity running into the home. Power outages and surges are very rarely covered under manufacturer guidelines, so when they are covered it's because the manufacturer is doing something beyond the scope of their own requirements.

There are extended service programs which cover these instances and are a very good consideration for those in these same circumstances.
Venice09 on 12/15/2011:
I highly doubt that the OP considers this a compliment, so hearing that is a slap in the face and just adds to their frustration.

You have a legitimate complaint, horsbk222, and don't let anyone convince you differently.
trmn8r on 12/15/2011:
"DON'T BUY BOSCH, I thought I was buying an upscale brand, instead I was ripped off when I could have purchased a perfect fridge for half the price!!!!"

Call me crazy, but this is obviously a customer who will probably never buy Bosch again. Unless they are complimenting Bosch for making such a lousy piece of garbage that they made that decision easy, I am not reading "compliment".
At Your Service on 12/15/2011:
I have no doubt that the O.P. didn't consider it a compliment when they posted, trmn8r, but the fact that they were willing to service the fridge with admitted power failures causing such issues is really saying a great deal and a compliment nonetheless.
Venice09 on 12/15/2011:
If a company didn't service my appliance under warranty after a power failure, I would never buy that brand again.

Since when does a power failure destroy a refrigerator? We used to have power failures all the time when we first moved here, and our refrigerator always resumed working properly when the power was restored. Of course, there was no idiot board.

This is what some people call progress.
trmn8r on 12/15/2011:
Agreed Venice. I live in an area where storms cause a lot of glitches. My fridge handles them with aplomb, not by keeling over and dying.
At Your Service on 12/15/2011:
From the Bosch Linea 300 B22CS30SNS' owner manual:

"Warranty Exclusions: The warranty coverage described herein excludes all defects or damage that are not the direct fault of Bosch, including without limitation, one or more of the following ... POWER SURGES ..."

You'll find this form of exclusion with most appliance and electronics product. To think otherwise is absolutely absurd.
Venice09 on 12/15/2011:
The OP has power outages, not surges.

It's absurd to think a power outage would ruin a refrigerator.

Pardon me while I tebow.

trmn8r on 12/15/2011:
"I live in the country with many power outages and every power outage caused the computer to scramble its brain"

There isn't anything ambiguous or obtuse here, on the part of THE OP.
lexophiliac on 12/15/2011:
When electrical power comes back after an outage, it goes through a surge condition. This "tidal wave" of electricity can damage appliances left turned on. ( My power went out 3 times this morning, but I'm happy to report my ancient fridge is doing just fine).

AYSisALWAYSright on 12/15/2011:
Excellent comments AYS! Especially that part about the form of exclusion.
Churro on 12/15/2011:
That's exactly what I was going to post Lexo.
Venice09 on 12/15/2011:
"My power went out 3 times this morning, but I'm happy to report my ancient fridge is doing just fine"

That's because it's ancient.

They just don't make them like that anymore. :(

And now a word from the electrical engineer...
TNT on 06/18/2013:
My Bosch fridge is also doing the water dispensing thing at randon too! its impossible to find a solution on line and we cannot afford to call a handy man in. do you have any recommendation on how to fix this issue?? it would be greatly appreciated since Bosch basically said they "can't help us"
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Hard to remove ice maker bin
Posted by on
I have found numerous reports of it being extremely hard to pull directly out the ice maker bin. You pull so hard that it almost pulls the machine forward that is the entire refrigator.

I found that after getting it out for the first time you should alter the ice bin by filing 2 very small tabs on the top rail of the bin. These 2 tabs are 3 3/4 of an inch from the back of the end of top rail and are in size to match -- these 2 dashes. This stops the tabs from catching as they are supposed to do on upper tabs, that is the cavity that the ice bin slides into. . The tabs are white and the upper catch which is not attached to the bin are white as well. Only file off the -- tabs on the bin!!!

Life is so simple now in order to clean or clear frozen ice cubes that form a blockage. Don't worry about the ice bin falling out as it sits firmly in place after those tabs are removed.

Why do people with no experience in design flaws have to solve or alter the Bosch machine it should be up to BOSCH!
     
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At Your Service on 11/07/2011:
I believe the engineering you're speaking of is actually designed to keep the ice containment and auger system in place. All that needs to be done is slightly lifting the container before pulling it forward.
trmn8r on 11/07/2011:
As the previous reply states, it sounds like these tabs are intentionally placed there.

The leads me to wonder about multiple interpretations of the last sentence in your informative.
eflkin on 11/07/2011:
Excellent comment AtYourService!
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Problems with ice maker
Posted by on
We like the unit very much except for the ice maker.
A "trained" user knows to put the glass up very close to the dispenser to prevent ice flying all over the floor. The ice cube chipper almost always dispenses a whole cube or two before (if) it starts chipping at all. The unit has frozen up on four occasions since we bought it 4 months ago. This requires shutting the ice maker off, setting the bin out pn the counter over night and letting the jammed cubes (caught due to the close tolerances on the ice maker according to the repair man)) thaw and then normal operation resumes. Unfortunately you don't know the cubes have jammed until you're out of ice.
Don't like the " feel" of the controls on the ice maker either. There is no give in them resulting in most people pushing them much harder than necessary.
     
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Alain on 08/24/2011:
Bosch does seem to have design problems with its icemakers. See http://www.my3cents.com/showReview.cgi?id=96029
http://www.my3cents.com/showReview.cgi?id=82507 and
http://www.my3cents.com/showReview.cgi?id=102784
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Bad customer service, cheap trick
Posted by on
We bought two products from Bosch in their promotion campaign early this year. We sent them the cash back forms but never get a response for almost 2 months. We made call just today and they said they haven't got the fax (even though Post office receipt showed that it was the successfully sent 2 months ago). Bosch simply said, they have not received.

The guy asked us to resend the forms again (by email, though they had never replied our previous email for the issue) and wait for 56 days. What on earth their service is. OMG, Bosch. Just $150 cash back for the machines, and we would need to wait for 4 months (if actually they will pay us). Who knows? The next time would be simply "We didn't get your email". Anyone here got such experience ? Next time just go for other brands. And Bosch product designs suck, lots of flaws as others made complaints.

What a cheap cheap trick for a mature company. "We never got your form".
     
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Poor quality product
Posted by on
Thought I was buying a quality fridge/freezer German product, but writing on the back of the fridge is Turkish. This is the most rotten fridge I have ever owned, the ice container is broken, the shelves are broken, both the vegetable drawers are cracked, the upper drawer is snapped off, its just three years old but all the breaks occurred in the first year. The product is so inferior I doubt it is German quality. The shelves are scratched beyond recognition, the edges of the glass shelves are crumbling. What happened to Bosch? Write to Bosch and they as good as told me to get lost and offered a 15% discount to buy more, (inferior I presume) spare bits for my fridge freezer. What an insult. Never will buy another Bosch appliance as long as I live.
     
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Alain on 02/12/2011:
Bosch may be based in Germany, but it farms out it's manufacturing to countries like Turkey where labour and production costs are cheaper.
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