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Bosch Dishwasher
Posted by Piet10 on 08/20/2007
There are dozens of complaints on the Internet about the poor performance of this dishwasher. My own experience is also very poor:

I have a brand new Bosch Dish Washer (Model SHE44C07UC bought on Consumer Reports recommendation) and it is a piece of junk!

I have had it for about 3 months and have had several repair places check it out. They have no clue what’s wrong with it. Customer Service has no clue & the dealer is less than helpful.

Poorly designed loading, Does not dry dishes to even a reasonable degree.
The dishes are soaking wet after the cycle runs. The loading is inefficient and poorly designed. There is no way to position cups, large bowls, or glasses so water can drain off the ends, therefore, puddles of water collect on every possible surface.
The dishes look cloudy and dirty. Some dishes are dirtier after the wash then when they went in. Flatware is marred and dirty. Heavily soiled dishes are hardly cleaned at all.

The only way to make this machine work is to prewash all dishes by hand,have a water softener installed in your home, not to use any detergent except plain old-fashioned non-additive store-brand, and to add “Glass Magic” to each wash.

Avoid the Bosch brand at all costs.

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Posted by Anonymous on 2007-08-20:
Buy American.
Posted by Slimjim on 2007-08-20:
Well you will never get the drying issue fixed. Bosch dishwashers by design, have no drying cycle or features. That convection automatic drying they claim, forget it. I just open the door on mine about 10 minutes after the clean light shines and let them air dry. They will stay wet forever until that door is open.
Posted by HokieinSC on 2007-11-30:
You must use Jet-Dry to help dry your dishes with a Bosch Dishwasher, in fact it is recommended for all dishwashers. Also, use only powder detergent it works better with hard water, which it sounds like you have considering your glasses are cloudy. Once the dishwasher cycle is completed it will need to sit with the door closed for about 45 minutes for the dishes to dry completely, except plastic which won't dry in any dishwasher. I have had a BOSCH for almost 4 years and followed this and had no issues.
Posted by BlogShag on 2011-07-14:
Are you sure there isn't something wrong with your drainage system? We have a Bosch and we love it, although it's a different model. (SHE55M12UC)

No, it won't dry your dishes if all you use is plastic dishware, because it uses a different more hygienic method to dry the dishes. It's called condensation evaporation drying.

We don't have any problems with the dishes coming out cloudy. As a matter of fact they come out sparkling,so that complaint of yours seems quite strange
Posted by BlogShag on 2011-07-14:
I must say It never ceases to amaze me how many people don't read instructions to their appliances before they use them .That's what the issue sounds like here. The dishes won't dry in ten minutes and you shouldn't expect them too. They also tell you to use rinse agent for a reason. Water does not evaporate off of plastic well in any dishwasher. Are most of your dishes plastic?

And as far as superbowl's totally ignorant comment about "buy American", I have had more problems with American dishwashers than I care to recall. They're pathetic. The two best dishwasher's I've owned were Swedish (Asko) and Bosch (German Engineered,but American built). Yeah, the Bosch dishwasher IS American. Built in North Carolina. Here's the photo of it:


Posted by Davis on 2012-01-28:
Sent to Bosch on 1/28/2012
Who in your company designed the racks for my new BOSCH purchase MODEL SHE68R56UC? Evidently they do not do the dishes for a large family or they need to be trained by the people who designed the racks for my old BOSCH dishwasher that I used for 10 years. The old Model 6806UC was so easy to use for loading bowls, plates all sizes of dishes- the new model is a MAJOR DISASTER.

Do you have any racks that I could use in the new model of this dishwasher that are designed like the racks in my old dishwasher? If you do please send them to me and I will GLADLY SEND THESE POORLY DESIGNED RACKS BACK TO YOU.

The President of BOSCH should be made aware of the HORRIBLE DESIGN OF THE RACKS FOR THE BOSCH MODEL I purchased. I will go to a dealer today and look at other BOSCH models and if I am unable to find a model with racks that will accommodate dishes, like my old Bosch. I WILL HAVE TO RETURN THE NEW DISHWASHER. I GET EXTREMELY UPSET WHEN I HAVE TO LOAD THE DISHES IN THIS NEW MODEL, IT ELEVATES MY BLOOD PRESSURE and since I am 80 years old this is not good for my health.

This new model also wastes electricity and water, as this new model does not accommodate as many dishes as the OLD MODEL. This model does not save electricity and water. I used to be able to use the SHORT CYCLE on my old dishwasher and the dishes were washed in less than 24 minutes. The other day the cycle was over an hour for the AUTO CYCLE on this new model.!!!!!!! This is an UNACCEPTABLE DISHWASHER.

During the past 10 years I have recommended the BOSCH dishwashers to my family, clients and friends. I am in real estate and many people ask me for recommendations for appliances etc. Hopefully you will take care of this design problem for future dishwashers.

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Don't count on your Bosch rebate!!!
Posted by Audiophile73 on 07/26/2007
HILLIARD, OHIO -- I had purchased all Bosch appliances for my remodeled kitchen in December of 2006. The offer was if you bought four appliances you would receive a $500 rebate. Well SIX months later I FINALLY received $200 after many calls and having to re-fax my rebate form. You can imagine how P.O'd I was that after all that time, calling, and faxing that the check was not for the full $500 I was promised. I have been told several times that my rebate will be reviewed but still even after many calls over the past couple months they can't tell me anything. Bosch obviously doesn't have their act together as far as customer service is concerned. As a business owner myself I know how important it is to bend over backwards for any customer and even more so for an unhappy one (which hardly ever occurs thank you very much). If they cared at all my "issue" would have been resolved in about 24 hours. Then I would be happy and wouldn't feel like I wanted to cause them to lose some money because they lied and cheated me out of mine. I give up!!! It is no longer worth my time... I have better things to do... Gosh what I could I have done with the three hundred dollars they promised me... Do me and yourself a favor and buy from a company that actually cares how they treat their customers!!!
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What a Piece of Crap!
Posted by K.thomson.1 on 02/06/2014
VICTORIA, B.C. CANADA -- I love my expensive Bosch dishwasher, it's at least 7 yrs old. Works so well, loads so great, holds a ton of dishes/glasses etc.
So I tell my son and daughter in law to buy one. They buy the bottom of the line ecosense model from Future shop. WHAT a piece of crap!!! Won't drain properly, dishes dirty, doesn't dry properly, etc etc. the control panel buttons don't seem to work. Future shop of course will not do anything even under warranty, they don't stand behind anything!
Don't buy one of these!
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Posted by nikalseyn on 2014-02-07:
Never heard of Future Shop, but if the appliance is under warranty, you should be contacting Bosch for repairs, not the seller of the thing.
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Terrible after-sales service
Posted by Mlepore59 on 02/04/2014
OTTAWA -- In August 2012 we moved into our newly constructed home. We had purchased new Bosch kitchen appliances - French door refrigerator, dishwasher, induction cooktop and double wall ovens. Imagine my surprise when we removed the protective blue covering from the refrigerator and found two noticeable discolorations. I promptly called the retailer who insisted the problem was cosmetic and told me to call Bosch. I did so and was asked to email photos to them. They called back to say that they would send cleaning cloths... as if I hadn't tried that already. I tried calling back and left messages quoting my problem number and no one called me back. I emailed. I wrote snail mail. No one ever contacted me. I will never recommend Bosch.

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1yr Old Refrigerator Freezer Went Out. Replacement Takes 2 Weeks
Posted by Mariesa.knoth on 11/09/2013
My freezer went out 2 weeks ago. (still under warranty) Technician came out, worked on it, then the refrigerator went out. I have now been without a freezer for 2 weeks and without a refrigerator for over 1 week. Today it was determined that I need a replacement unit, but can take 2 weeks to get it.

This is not acceptable. Never will I purchase another Bosch appliance. Bad appliance/ bad customer service.
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Clothes ALWAYS Come Out Damp; Sometimes Wet After Multiple Cycles
Posted by Barbaraweech5 on 07/18/2013
BRADENTON, FLORIDA -- After having my Bosch washer and dryer installed due to moving to a condo and had limited space I was shocked at the experience of modern day drying. I have had the serviceman come out and look at it and he told me if I wanted dry clothes, I should have bought another brand. I paid $1200.00 for this dryer. Before purchase everyone told me what a great brand Bosch was.

Well, if you want dry clothes you are not going to get it at Bosch. All items come out damp and some wet, no matter how many cycles or what settings you use. I now have to hang clothes eg bed linens, tee shirts, towels all over my living room and dining room to dry; I think it is 1913 not 2013. I certainly was not informed of this before my purchase.

Do not buy Bosch if you expect to have dry clothes using this dryer; because you won't. I have never paid so much for so little service ever in my life. The serviceman answer to my complaint was, they are designed that way. Never again. I am a very unhappy Bosch consumer.
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Posted by jonthethird on 2013-07-18:
I had the same experience with my old dryer, so purchased a new one. It too would not dry the clothes fully and I thought the dryer was at fault. The serviceman came out, cleaned the vent, and the dryer worked perfectly after. Check the vent and the connections to it: they may be plugged or kinked
Posted by BigAl on 2013-07-19:
Improper venting is the #1 reason for this complaint. The dryers need to be vented in a certain way which is explained in the literature provided by the manufacturer. You would be amazed at how many repair techs do not know this.
Posted by olie on 2013-07-19:
I agree with the other respondents--check the venting. Be sure that you use a metal vent. The plastic, hoselike venting allows moisture to be trapped, and the venting can sag with the weight of the moisture.

And I know that you know this, but also be sure to clean the lint trap after each load!
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Washer Odor
Posted by Lindadu4 on 02/06/2013
CALIFORNIA -- From the beginning there was a mold problem in the rubber around inside of door. Told to use bleach--dry machine after use and always leave door open when not in use. Now the towels have taken on a terrible odor, probably mold and the company suggested I call a repairman.

My suggestion before buying a front load (expensive) machine--review, review, review.

One terribly unhappy customer.
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Posted by ok4now on 2013-02-07:
I also have a Bosch washer, about two years old. Any front loader could potentially have this problem. I leave the door open and occasionally wipe the seal out with no issues. Sounds like the seal on your door has been destroyed by mold so no amount of cleaning will help. The only fix will be a new seal then make sure to keep it clean.
Posted by leet60 on 2013-02-07:
This is a fairly common problem with front load washing machines. There are some good tips on the website below you may want to try:

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Water Dispenser Collects Dust Well
Posted by Tikiskis on 12/05/2012
BURLINGTON, VERMONT -- Bought this fridge in summer of 2010 since: a) Consumer Reports recommended it; and b) it was the only one to fit through the 29" doorways in our old home. Plus, it looks good and has the water and ice dispenser we wanted.

From the start, the door shelves have a plastic piece that keeps popping off. I've tightened them down with my hands because they're snap-on pieces, but they continue to pop off, sometimes falling into the fridge and generally becoming a nuisance.

The biggie was summer 2012 when the control panel where I would control ice and water dispensing turned off. Nothing would reboot it (power on & off, service techs removing panel, etc.). Bottom line: the control panel is blown. In my book, that's fine. Just replace it. Technicians never called me back so I had to chase them down. When I got someone, they said they could not get the part. Seriously??? Thankfully I bought an extended warranty through Lowe's (only for big appliances like this!). So Lowe's cut us a gift card for the value of the fridge.

Now we have a dilemma: What to do with our existing refrigerator? I could pay to have the control board swapped out, but it sounds like it's only good for 1-2 years based on other web reviews. Plus, the board installed would cost me upwards of $500 (even a local tech confirms this).

I might see if I can sell this thing and just move on with life. What a hassle. My next fridge will not be a Bosch.

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Posted by At Your Service on 2012-12-06:
Bosch makes some good appliances for the most part.

You were smart in investing in an extended warranty; it saves you the cost of replacing the unit yourself. Speaking of that, I'm highly impressed that the retailer was willing to provide a replacement unit and didn't require the old product back. I would agree that I'd just sell it locally for a reasonably good price, explaining to the new owner that the control panel and dispenser doesn't function. It gets it out of your way and even pays you back additionally.
Posted by junkmail55555 on 2014-01-10:
Extended warranties are a consumer fraud. Companies need to warranty their products, coz they think they meet quality standards. Consumers, dont buy the product, if the warranty is insufficient, you are buying a loser product.
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Defective Product
Posted by Lobo41 on 11/21/2012
IRVINE, CALIFORNIA -- After only 6 weeks of owning the fridge it has rust stains, door handles keep falling off and the ice cube dispenser shoots ice all over. You cannot place the glass on the stand to get ice, need to hold it close so you do not make a mess. I tried calling Lowes where I bought it and they said I had to go to Bosch. I called Bosch and a very rude supervisor said it was Lowes responsibility. She was extremely rude. Lowes got a technician to visit and he is ordering new doors but says that despite so many complaints about the dispenser that is the way it is. This is a very expensive fridge and it seems defective so I just want to return it.
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Posted by At Your Service on 2012-11-22:
Generally the manufacturer has agreements with the retailer, allowing returns on defective merchandise (RDM) for a certain period of time. Beyond this alloted amount, the product is non-returnable and considered a service issue between you and the manufacturer.

Being a month and a half, you're probably outside of what their reseller's agreement allows and, therefore, required to work with authorized service centers. I think it's fantastic that they are willing to replace the doors for you. In many cases this can be considered cosmetic and not covered under the warranty agreement.

Whereas you've just had a change of heart and want to purchase something different, you might consider listing the unit on craigslist after the doors have been satisfactorily replaced. I'd list it at a price that is both reasonable for selling it second hand and something you're willing to live with too. Once sold, you'll hopefully know a little better as to what you like and get a different unit then.
Posted by junkmail55555 on 2014-01-10:
Sorry to hear about your problems. Lowes is just a middle-man of sales channel. They dont want to lose their profit on your sale.

Next time, dont buy from a company that does not have a great return policy for your item. Costco is an example of a company with a better than average return policy. Shop around.

And no, dont BUY an extended warranty. Get a product with a reasonable warranty INCLUDED.
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Beware of Bosch Tankless Water Heater! Dangerous Defect!
Posted by Gravityrec on 11/15/2012
SAN DIEGO, CALIFORNIA -- Our tankless water heater was maintained regularly but continued a problem where the gas heater valve would not shut off properly causing the water heater to continue burning like a pressure cooker. This blew up the heater and caused expensive pipe damage, along with a major fire hazard had we not shut the gas off in time.

Bosch customer service put up roadblock after roadblock in order to duck responsibility for this FAULTY PRODUCT. They were obviously well aware that this was a common problem and were in damage control mode over the phone. We will never purchase another Bosch product of any kind after their rude and unprofessional behavior. Tankless water heater buyers BEWARE of Bosch.
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