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55 Reviews & Complaints


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What a Piece of Crap!
Posted by K.thomson.1 on 02/06/2014
VICTORIA, B.C. CANADA -- I love my expensive Bosch dishwasher, it's at least 7 yrs old. Works so well, loads so great, holds a ton of dishes/glasses etc.
So I tell my son and daughter in law to buy one. They buy the bottom of the line ecosense model from Future shop. WHAT a piece of crap!!! Won't drain properly, dishes dirty, doesn't dry properly, etc etc. the control panel buttons don't seem to work. Future shop of course will not do anything even under warranty, they don't stand behind anything!
Don't buy one of these!

     
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Posted by nikalseyn on 2014-02-07:
Never heard of Future Shop, but if the appliance is under warranty, you should be contacting Bosch for repairs, not the seller of the thing.
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Terrible after-sales service
Posted by Mlepore59 on 02/04/2014
OTTAWA -- In August 2012 we moved into our newly constructed home. We had purchased new Bosch kitchen appliances - French door refrigerator, dishwasher, induction cooktop and double wall ovens. Imagine my surprise when we removed the protective blue covering from the refrigerator and found two noticeable discolorations. I promptly called the retailer who insisted the problem was cosmetic and told me to call Bosch. I did so and was asked to email photos to them. They called back to say that they would send cleaning cloths... as if I hadn't tried that already. I tried calling back and left messages quoting my problem number and no one called me back. I emailed. I wrote snail mail. No one ever contacted me. I will never recommend Bosch.
     
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1yr Old Refrigerator Freezer Went Out. Replacement Takes 2 Weeks
Posted by Mariesa.knoth on 11/09/2013
My freezer went out 2 weeks ago. (still under warranty) Technician came out, worked on it, then the refrigerator went out. I have now been without a freezer for 2 weeks and without a refrigerator for over 1 week. Today it was determined that I need a replacement unit, but can take 2 weeks to get it.

This is not acceptable. Never will I purchase another Bosch appliance. Bad appliance/ bad customer service.
     
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Clothes ALWAYS Come Out Damp; Sometimes Wet After Multiple Cycles
Posted by Barbaraweech5 on 07/18/2013
BRADENTON, FLORIDA -- After having my Bosch washer and dryer installed due to moving to a condo and had limited space I was shocked at the experience of modern day drying. I have had the serviceman come out and look at it and he told me if I wanted dry clothes, I should have bought another brand. I paid $1200.00 for this dryer. Before purchase everyone told me what a great brand Bosch was.

Well, if you want dry clothes you are not going to get it at Bosch. All items come out damp and some wet, no matter how many cycles or what settings you use. I now have to hang clothes eg bed linens, tee shirts, towels all over my living room and dining room to dry; I think it is 1913 not 2013. I certainly was not informed of this before my purchase.

Do not buy Bosch if you expect to have dry clothes using this dryer; because you won't. I have never paid so much for so little service ever in my life. The serviceman answer to my complaint was, they are designed that way. Never again. I am a very unhappy Bosch consumer.

     
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Posted by jonthethird on 2013-07-18:
I had the same experience with my old dryer, so purchased a new one. It too would not dry the clothes fully and I thought the dryer was at fault. The serviceman came out, cleaned the vent, and the dryer worked perfectly after. Check the vent and the connections to it: they may be plugged or kinked
Posted by BigAl on 2013-07-19:
Improper venting is the #1 reason for this complaint. The dryers need to be vented in a certain way which is explained in the literature provided by the manufacturer. You would be amazed at how many repair techs do not know this.
Posted by olie on 2013-07-19:
I agree with the other respondents--check the venting. Be sure that you use a metal vent. The plastic, hoselike venting allows moisture to be trapped, and the venting can sag with the weight of the moisture.

And I know that you know this, but also be sure to clean the lint trap after each load!
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Washer Odor
Posted by Lindadu4 on 02/06/2013
CALIFORNIA -- From the beginning there was a mold problem in the rubber around inside of door. Told to use bleach--dry machine after use and always leave door open when not in use. Now the towels have taken on a terrible odor, probably mold and the company suggested I call a repairman.

My suggestion before buying a front load (expensive) machine--review, review, review.

One terribly unhappy customer.
     
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Posted by ok4now on 2013-02-07:
I also have a Bosch washer, about two years old. Any front loader could potentially have this problem. I leave the door open and occasionally wipe the seal out with no issues. Sounds like the seal on your door has been destroyed by mold so no amount of cleaning will help. The only fix will be a new seal then make sure to keep it clean.
Posted by leet60 on 2013-02-07:
This is a fairly common problem with front load washing machines. There are some good tips on the website below you may want to try:

http://www.wikihow.com/Get-Rid-of-Mold-Smell-in-Front-Loader-Washing-Machine
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Water Dispenser Collects Dust Well
Posted by Tikiskis on 12/05/2012
BURLINGTON, VERMONT -- Bought this fridge in summer of 2010 since: a) Consumer Reports recommended it; and b) it was the only one to fit through the 29" doorways in our old home. Plus, it looks good and has the water and ice dispenser we wanted.

From the start, the door shelves have a plastic piece that keeps popping off. I've tightened them down with my hands because they're snap-on pieces, but they continue to pop off, sometimes falling into the fridge and generally becoming a nuisance.

The biggie was summer 2012 when the control panel where I would control ice and water dispensing turned off. Nothing would reboot it (power on & off, service techs removing panel, etc.). Bottom line: the control panel is blown. In my book, that's fine. Just replace it. Technicians never called me back so I had to chase them down. When I got someone, they said they could not get the part. Seriously??? Thankfully I bought an extended warranty through Lowe's (only for big appliances like this!). So Lowe's cut us a gift card for the value of the fridge.

Now we have a dilemma: What to do with our existing refrigerator? I could pay to have the control board swapped out, but it sounds like it's only good for 1-2 years based on other web reviews. Plus, the board installed would cost me upwards of $500 (even a local tech confirms this).

I might see if I can sell this thing and just move on with life. What a hassle. My next fridge will not be a Bosch.
     
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Posted by At Your Service on 2012-12-06:
Bosch makes some good appliances for the most part.

You were smart in investing in an extended warranty; it saves you the cost of replacing the unit yourself. Speaking of that, I'm highly impressed that the retailer was willing to provide a replacement unit and didn't require the old product back. I would agree that I'd just sell it locally for a reasonably good price, explaining to the new owner that the control panel and dispenser doesn't function. It gets it out of your way and even pays you back additionally.
Posted by junkmail55555 on 2014-01-10:
Extended warranties are a consumer fraud. Companies need to warranty their products, coz they think they meet quality standards. Consumers, dont buy the product, if the warranty is insufficient, you are buying a loser product.
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Defective Product
Posted by Lobo41 on 11/21/2012
IRVINE, CALIFORNIA -- After only 6 weeks of owning the fridge it has rust stains, door handles keep falling off and the ice cube dispenser shoots ice all over. You cannot place the glass on the stand to get ice, need to hold it close so you do not make a mess. I tried calling Lowes where I bought it and they said I had to go to Bosch. I called Bosch and a very rude supervisor said it was Lowes responsibility. She was extremely rude. Lowes got a technician to visit and he is ordering new doors but says that despite so many complaints about the dispenser that is the way it is. This is a very expensive fridge and it seems defective so I just want to return it.
     
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Posted by At Your Service on 2012-11-22:
Generally the manufacturer has agreements with the retailer, allowing returns on defective merchandise (RDM) for a certain period of time. Beyond this alloted amount, the product is non-returnable and considered a service issue between you and the manufacturer.

Being a month and a half, you're probably outside of what their reseller's agreement allows and, therefore, required to work with authorized service centers. I think it's fantastic that they are willing to replace the doors for you. In many cases this can be considered cosmetic and not covered under the warranty agreement.

Whereas you've just had a change of heart and want to purchase something different, you might consider listing the unit on craigslist after the doors have been satisfactorily replaced. I'd list it at a price that is both reasonable for selling it second hand and something you're willing to live with too. Once sold, you'll hopefully know a little better as to what you like and get a different unit then.
Posted by junkmail55555 on 2014-01-10:
Sorry to hear about your problems. Lowes is just a middle-man of sales channel. They dont want to lose their profit on your sale.

Next time, dont buy from a company that does not have a great return policy for your item. Costco is an example of a company with a better than average return policy. Shop around.

And no, dont BUY an extended warranty. Get a product with a reasonable warranty INCLUDED.
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Beware of Bosch Tankless Water Heater! Dangerous Defect!
Posted by Gravityrec on 11/15/2012
SAN DIEGO, CALIFORNIA -- Our tankless water heater was maintained regularly but continued a problem where the gas heater valve would not shut off properly causing the water heater to continue burning like a pressure cooker. This blew up the heater and caused expensive pipe damage, along with a major fire hazard had we not shut the gas off in time.

Bosch customer service put up roadblock after roadblock in order to duck responsibility for this FAULTY PRODUCT. They were obviously well aware that this was a common problem and were in damage control mode over the phone. We will never purchase another Bosch product of any kind after their rude and unprofessional behavior. Tankless water heater buyers BEWARE of Bosch.

     
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High cost repair parts and they won't let you keep your old part
Posted by Saradavila65 on 11/03/2012
FLORIDA -- I had to pay $168 in repair and $260 for part to get circuit board replaced cause my circuit board went out in back of refrigerator. In total the bill came to $455.00. The refrigerator is not even 3 years old. The technicians were very competent and were from the company that Bosch refers you to cause not any one in this area works on them. When they were leaving I asked they leave the old part. They said no, they have to send it back to Bosch for them to see what went wrong. I said if they are not paying for this bill then I want to keep it but they would not let me have it or give me credit for it. If you have an auto repaired and pay for the work and part if it is not covered by warranty, then by law you must get the old part back.

So why are not appliances the same way? What happened to consumer protection and rights. Bosch refrigerators don't last long
     
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Posted by trmn8r on 2012-11-03:
Interesting point. I can see the wisdom, if what you were told is true, in sending the part back for failure analysis. This could help the company in assessing the need to possibly do a recall (which could result in reimbursing people who paid for repairs and have their receipts). A skeptic may think they are trying to keep people from figuring out there was a manufacturing defect on their own, or a real skeptic may think the board was OK and they paid for a broken wire or something to be fixed.
Posted by Eggs, Beans and Crumpets on 2012-11-03:
They keep the parts and refurbish them then resell the part. The only reason the analyze the control board is so they can fix that part.
Posted by FoDaddy19 on 2012-11-03:
It's entirely possible that they price you paid for the part didn't have the price of the core part built in, like an auto part. For example the part could actually list for $300, but they get a $40 credit for returning the defective part. They charge you $260 for the part assuming that they would get the defective part back and Bosch would give them credit for the part.
Posted by jonthethird on 2012-11-03:
There is a core charge for most electronic boards. If the part is not returned, there is a charge for it. If you wanted to keep the board, the technician should have told you the cost and let you decide.
Posted by junkmail55555 on 2014-01-10:
I am not familiar with Florida law. In other states, such as California, it is consumer FRAUD, for all repairs (cars, appliances, etc) to not let the consumer see, inspect, and keep any part replaced during fixes. The only reason the person tried to keep the part, was to hide a defect, one you might need for a recall, lawsuit, or other legal action. Do not let such repair cons and criminals into your home again. Ask about their part policy before they show up. Ask for another qualified repairman if they are not going to finish the job.
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Bosch b20cs50sns Refrigerator is the worst! Icemaker broken, doesn't keep temp in fridge
Posted by Carm24 on 07/09/2012
CHICAGO, ILLINOIS -- Bosch b20cs50sns Refrigerator is the worst! Icemaker broken, doesn't keep temp in fridge. Only had unit for a few years and everything turned to crap after the 1st year. Icemaker freezes over and water spills out of the front of unit because the piece that bends the ice tray is cheap plastic. Now at year 5, fridge won't keep temp. Everything spoils after a few days. Rotten milk, rotten meat, what a piece of junk. Also have an oven made by Bosch, another poorly designed piece of junk
     
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Posted by ok4now on 2012-07-09:
Not that this will ease your pain but it's not just Bosch. Most of the major appliances today are very problematic and require expensive repairs. Problems with Sears/Kenmore are through the roof. I have an Electrolux French Door refrigerator that I paid $3000 for. After only two years the ice maker quit working. The repair was $850. ($650 parts & $200 labor) I watched the repair tech struggle to fix it and was amazed how cheaply made it was. It is overly complex in design including many sensors & electronics. I'm sure it will fail again. If it does it will stay broke, I'll buy a portable ice machine.

FYI: The repair tech who works on everything told me this. Whirlpool and Kitchen Aide have a mechanical ice maker, no electronics. If it fails an entire new unit is only $150 and just 2 screws to replace it. Something to think about.
Posted by SearsCare on 2012-07-11:
Dear carm24:

My name is Susan with Sears Social Media Support Escalations team. We are a single point of contact for escalated issues which means that we handle your issue start to finish with one dedicated case manager. We would like to offer our sincere apologies for the problems you are encountering with your Bosch Refrigerator. I can only imagine your frustration with having a unit that doesn't keep your food at the proper temperature or an ice maker that doesn't work properly. We would like to look into the issues associated with your Bosch Refrigerator and offer our assistance to help resolve them. We value your business very much and want to make sure that everything is being done to help you that can be done.

At your convenience please contact our office via email at SMAdvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the Bosch Refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (carm24) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Susan R.
Social Media Moderator
Sears Social Media Support
Posted by Steven hornbaker on 2012-09-15:
The reviewer is right. I own this piece of s/)$t. Worst ice maker om earth. Makes 5 cubes a day. I have replaced it 4 times. Also had to replace water valve. Horrible product!!!!!
Posted by Lynn Oliveira on 2013-01-31:
I completely agree. Over 3 grand for a refrigerator and after two years its crap. The ice maker is the worse and now the water dispenser all in one week. I already had an issue with the freezer and paid 500 dollars to fix it last year and now more probs with the ice maker. Would NOT recommend this refrigerator.
Posted by Jo Ann S on 2013-07-16:
I agree - this refrigerator came with the house I bought 1 year ago. Have had to replace doors handles 4 times as the cheap plastic end caps keep splitting and you have to replace the entire door handles -expensive. Also had to replace the motor. CRAP REFRIGERATOR
Posted by Ross on 2013-08-01:
Would not buy another Bosch appliance, they need to stay with automotive parts, cause their refrigerators are a disgrace to modern manufacturing.
4 days of operation the compressor locks up. 4 days in a newly remodeled 40 K kitchen and they want to send a tech out to pump down, cut out and sweat a new compressor in in my kitchen.
Water dispenser sprayed water in a spray like a shower head, not a clean stream, clock was set to military time and they had to change the entire control center to get 12 hour time and it took 6 weeks.
Two shelving unts have broken from hardly any use, we're two adult empty nesters , so we go pretty easy on things.
And now to the ice maker, me day it makes nothing, the next it running over the edge. The water freezes in a block at the back of the ice tray and won,t let the unit sit all the way in the freezer causing more havoc. Ad where you put the cup/glass or container to catch the ice is anybody's guess.
Unbelievable that a unit with this name and At this cost can perform so poorly and the company stays in business. I guess no one speaks out anymore.
Well anyone from Bosch who reads this can contact me through Fergason in Sacramento. They will remember the guy in VacAville that bought 10k in a day and had the refrigerator issues and don't let me
Get started on the Dacor drawer microwave, it only lasted thirty days!
Posted by karen on 2013-08-05:
We bought a house a year ago and it came with this frig. The ice maker never worked all that well and this May, the whole thing went to nuts. Two control boards, one motor fan, lots of water on the floor, much spoiled food later, we still haven't gotten to the bottom of it. The ice maker still doesn't work -- what I would give to deal with jammed ice at this point. And now the LCD display is on the fritz. Customer service simply repeats their warranty policy to me. The next frig will NOT be a Bosch.
Posted by Steve on 2013-08-30:
Well Like Ross I bought all new Bosch kitchen appliances including the B20CS50SNS /02. Unbelievable how bad it has been two ice makers and three freezer fans. And right now the water dispenser is out. So once again I am at the unwelcome decision
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