SAN JOSE, CALIFORNIA -- My experience; with both Bosch and Western Appliance (located in San Jose, CA) has to be one of the most miserable of our lives. Bosch made the equivalent of a "prototype" marketed the machine, but evidentially they were not hot sellers, and ours was over a year old when it was as brand new, "modern", "the model of tomorrow", and "state of the art". It not the model (dishwasher) of tomorrow, it's the one a seedy little salesman pushes off on you. Our model is SHU53E02UC/14. I am of the belief that because of this machines inability to properly wash or rinse dishes, I have ingested enough detergent to burn the lining of my bladder and cause irregularities in my kidney lab results. Please Note; this is pure, 100% speculation, I wish I had some "concrete" to share, we be in court. Initially their customer service was 100%, now do not return e-mails. I guess "benign neglect" is the behavioral intervention of choice. Personally, and under my first amendment right to freedom of speech; I offer the opinion that this brand is a lot of $$$ for nothing but head aches and Western is so, we will never shop there again. Which is a true pity, because we have purchased every appliance in the past ten years there? Oh well, better late then never. Again, let me be clear, this is "freedom of expression", my personal feelings, and it is not my intention to present them as fact, at this time.
BURLINGTON, VERMONT -- Bought this fridge in summer of 2010 since: a) Consumer Reports recommended it; and b) it was the only one to fit through the 29" doorways in our old home. Plus, it looks good and has the water and ice dispenser we wanted. From the start, the door shelves have a plastic piece that keeps popping off. I've tightened them down with my hands because they're snap-on pieces, but they continue to pop off, sometimes falling into the fridge and generally becoming a nuisance.
The biggie was summer 2012 when the control panel where I would control ice and water dispensing turned off. Nothing would reboot it (power on & off, service techs removing panel, etc). Bottom line: the control panel is blown. In my book, that's fine. Just replace it. Technicians never called me back so I had to chase them down. When I got someone, they said they could not get the part. Seriously??? Thankfully I bought an extended warranty through Lowe's (only for big appliances like this!). So Lowe's cut us a gift card for the value of the fridge.
Now we have a dilemma: What to do with our existing refrigerator? I could pay to have the control board swapped out, but it sounds like it's only good for 1-2 years based on other web reviews. Plus, the board installed would cost me upwards of $500 (even a local tech confirms this). I might see if I can sell this thing and just move on with life. What a hassle. My next fridge will not be a Bosch.
IRVINE, CALIFORNIA -- After only 6 weeks of owning the fridge it has rust stains, door handles keep falling off and the ice cube dispenser shoots ice all over. You cannot place the glass on the stand to get ice, need to hold it close so you do not make a mess. I tried calling Lowe's where I bought it and they said I had to go to Bosch. I called Bosch and a very rude supervisor said it was Lowe's responsibility. She was extremely rude. Lowe's got a technician to visit and he is ordering new doors but says that despite so many complaints about the dispenser that is the way it is. This is a very expensive fridge and it seems defective so I just want to return it.
SAN DIEGO, CALIFORNIA -- Our tankless water heater was maintained regularly but continued a problem where the gas heater valve would not shut off properly causing the water heater to continue burning like a pressure cooker. This blew up the heater and caused expensive pipe damage, along with a major fire hazard had we not shut the gas off in time.
Bosch customer service put up roadblock after roadblock in order to duck responsibility for this FAULTY PRODUCT. They were obviously well aware that this was a common problem and were in damage control mode over the phone. We will never purchase another Bosch product of any kind after their rude and unprofessional behavior. Tankless water heater buyers BEWARE of Bosch.
FLORIDA -- I had to pay $168 in repair and $260 for part to get circuit board replaced cause my circuit board went out in back of refrigerator. In total the bill came to $455.00. The refrigerator is not even 3 years old. The technicians were very competent and were from the company that Bosch refers you to cause not any one in this area works on them. When they were leaving I asked they leave the old part. They said no, they have to send it back to Bosch for them to see what went wrong. I said if they are not paying for this bill then I want to keep it but they would not let me have it or give me credit for it.
If you have an auto repaired and pay for the work and part if it is not covered by warranty, then by law you must get the old part back. So why are not appliances the same way? What happened to consumer protection and rights? Bosch refrigerators don't last long.
SAN JOSE, CALIFORNIA -- The Bosch front-loading stackable washer & dryer that we purchased for our home are the absolute worst appliances that we have ever owned. In order to dry anything other than delicates, I have to set the dryer to "extra dry." If I set it to "regular dry" the clothes are still wet. Even the "very dry" setting doesn't work for most items. Forget about using the "permanent press" selection because it leaves the clothes damp!!! It doesn't make any difference how many clothes are in the dryer either!
The washer is even worse!!! If I use a small amount of detergent (approximately 1/4 cup or less) to wash dust cloths & a few other housecleaning items, the washing machine overflows & I end up with water all over the place. We will never purchase another Bosch product!!!
Purchased entire Bosch Suite: fridge, double oven, cooktop, dishwasher and microwave. Unfortunately no one stocks these in house so you cannot see how things work before you special order. Cannot put cup in one place and dispense water and ice. Ice comes from the back and water from the front and the ice sprays pieces everywhere outside the cup. Within one month starting having issues with fridge. Found metal flakes in my ice. Warranty repair company came out and discovered that the metal plating on the ice chopper was defective and peeling. Had to replace the entire ice tray.
I live in the country with many power outages and every power outage caused the computer to scramble its brain and the ice, water, etc. buttons were all randomly mixed up. The light came on when I pressed water and the light button dispensed water and so on. After the last outage all the boards crapped out. A month later repairman had to again come out and again replace the ice tray. The water still stops working sometimes and randomly sprays water all over my hardwood floors. Two weeks prior to the end of warranty, fridge quit making ice and would dispense water without anyone touching the button. Replaced the board and complete ice tray again.
This time the motor burned up on the ice maker part. Two weeks out of warranty, fridge is again not working properly. Bosch was of no help because each time the problem was similar but not exactly the same! This machine is a LEMON and should have been replaced by the company a long time ago. DON'T BUY BOSCH. I thought I was buying an upscale brand, instead I was ripped off when I could have purchased a perfect fridge for half the price!!!!
I have found numerous reports of it being extremely hard to pull directly out the ice maker bin. You pull so hard that it almost pulls the machine forward that is the entire refrigerator. I found that after getting it out for the first time you should alter the ice bin by filing 2 very small tabs on the top rail of the bin. These 2 tabs are 3 3/4 of an inch from the back of the end of top rail and are in size to match these 2 dashes. This stops the tabs from catching as they are supposed to do on upper tabs, that is the cavity that the ice bin slides into. The tabs are white and the upper catch which is not attached to the bin are white as well. Only file off the tabs on the bin!!!
Life is so simple now in order to clean or clear frozen ice cubes that form a blockage. Don't worry about the ice bin falling out as it sits firmly in place after those tabs are removed. Why do people with no experience in design flaws have to solve or alter the Bosch machine. It should be up to BOSCH!
We like the unit very much except for the ice maker. A "trained" user knows to put the glass up very close to the dispenser to prevent ice flying all over the floor. The ice cube chipper almost always dispenses a whole cube or two before (if) it starts chipping at all. The unit has frozen up on four occasions since we bought it 4 months ago. This requires shutting the ice maker off, setting the bin out on the counter overnight and letting the jammed cubes (caught due to the close tolerances on the ice maker according to the repair man) thaw and then normal operation resumes.
Unfortunately you don't know the cubes have jammed until you're out of ice. Don't like the " feel" of the controls on the ice maker either. There is no give in them resulting in most people pushing them much harder than necessary.
We bought two products from Bosch in their promotion campaign early this year. We sent them the cash back forms but never get a response for almost 2 months. We made call just today and they said they haven't got the fax (even though Post office receipt showed that it was the successfully sent 2 months ago). Bosch simply said they have not received.
The guy asked us to resend the forms again (by email, though they had never replied our previous email for the issue) and wait for 56 days. What on earth their service is. OMG, Bosch. Just $150 cash back for the machines, and we would need to wait for 4 months (if actually they will pay us). Who knows? The next time would be simply "We didn't get your email". Anyone here got such experience? Next time just go for other brands. And Bosch product designs suck, lots of flaws as others made complaints. What a cheap trick for a mature company. "We never got your form".