Preview Review

Next Review

Bosch Consumer Reviews - Page 3

Most Popular | Newest | More Options >
More filter options:
Bosch/Sears Nightmare
By -

I'm not sure if writing this review will help anyone, but if I can at least save one person from the nightmare that is Bosch/Sears then it was worth the effort. I purchased $12,000 worth of appliances from Sears in April, 2010. I bought all Bosch. The dishwasher works fine, but the delivery people put a 12-inch gash through three of my brand new hand scraped hardwood floor planks, that I have yet to have repaired and have been given the runaround on. The gas cooktop is underwhelming, and I haven't tried the oven yet, so I can't comment.

The side by side refrigerator arrived completely broken, including a broken handle, broken computer module, and broken temp controls. The "repair" guy arrived today, one week late, and asked me how to turn the fridge on and how to find the model number. Stay away from Bosch/Sears and save yourself $$$$.

Replies
Bosch Oven Door Hinges Failed
By -

MELBOURNE,AUSTRALIA -- After 4 years of reliable but infrequent operation the Door on our Bosch Oven would not fully close, on inspection it was observed the hinge arms were bent slightly sideways. The local Bosch service agent replaced the hinges at a cost of $249.70 AUD which we thought very expensive.

Checking the removed faulty hinges we noted the hinge spring channel assemblies were distorted locally, and adjacent to a rectangular slot cutout in the side of the channel, the distortion caused the hinge arm pivot pin to move out of square thus moving the hinge arms out of square to foul on the sides of the channels and preventing the oven door to fully close.

Bosch Technical Services stated "The damage can be attributed to an excessive downward force on the Oven Door" which we dispute as there are only myself and my wife who might use the Oven and no likelihood of an excessive force used.

Our complaint is we believe the design of the Oven Door hinges is poor in that a manufactured hole in the hinge spring channel adjacent to the hinge pivot pin weakens the channel locally which subsequently distorts during normal door closures, it should be mentioned the springs are very strong too.

Replies
Bosch Appliances
By -

We have had terrible luck with our Bosch appliances. Dishwasher- Rollers wear out because they erode in the spray. Need to be changed every 2 years at a cost of about $60. Original cost $1000. Cooktop- Automatic gas ignitors flaky since day 1. About 50% of the time they don't work at all. If they are working, they won't shut off when using 2 of the burners. Consequently we only use half of the cooktop. Original cost $1100.

Wall oven- Repaired at least 5 times. Replaced door springs at a cost of $185 (not a misprint!). Replaced 2 oven lights at a cost of $60. Uses very non-standard bulbs. Repaired cooling fan twice. Repaired selector switch twice. Part cast $90 each time. Repaired display board as the quality of construction is so poor that merely pressing the timer buttons will break supports on the board. Cooking performance very slow. Takes over an hour to preheat and no light or anything to tell you when the oven has reached the right temperature. Original cost $1400.

Don't be fooled by the fact these appliances are made in Germany. They are extremely poorly designed and very unreliable. We got them because they are very nice looking and we thought that "German engineering" meant quality.

Replies
Bosch Dishwasher
By -

There are dozens of complaints on the Internet about the poor performance of this dishwasher. My own experience is also very poor: I have a brand new Bosch Dishwasher (Model SHE44C07UC bought on Consumer Reports recommendation) and it is a piece of junk!

I have had it for about 3 months and have had several repair places check it out. They have no clue what's wrong with it. Customer Service has no clue & the dealer is less than helpful. Poorly designed loading, Does not dry dishes to even a reasonable degree. The dishes are soaking wet after the cycle runs. The loading is inefficient and poorly designed. There is no way to position cups, large bowls, or glasses so water can drain off the ends, therefore, puddles of water collect on every possible surface. The dishes look cloudy and dirty. Some dishes are dirtier after the wash then when they went in. Flatware is marred and dirty. Heavily soiled dishes are hardly cleaned at all.

The only way to make this machine work is to pre wash all dishes by hand, have a water softener installed in your home, not to use any detergent except plain old-fashioned non-additive store-brand, and to add “Glass Magic” to each wash. Avoid the Bosch brand at all costs.

Replies
Advertisement
Don't count on your Bosch rebate!!!
By -

HILLIARD, OHIO -- I had purchased all Bosch appliances for my remodeled kitchen in December of 2006. The offer was if you bought four appliances you would receive a $500 rebate. Well SIX months later I FINALLY received $200 after many calls and having to re-fax my rebate form. You can imagine how PO'd I was that after all that time, calling, and faxing that the check was not for the full $500 I was promised.

I have been told several times that my rebate will be reviewed but still even after many calls over the past couple months they can't tell me anything. Bosch obviously doesn't have their act together as far as customer service is concerned. As a business owner myself I know how important it is to bend over backwards for any customer and even more so for an unhappy one (which hardly ever occurs thank you very much).

If they cared at all my "issue" would have been resolved in about 24 hours. Then I would be happy and wouldn't feel like I wanted to cause them to lose some money because they lied and cheated me out of mine. I give up!!! It is no longer worth my time. I have better things to do. Gosh what I could I have done with the three hundred dollars they promised me... Do me and yourself a favor and buy from a company that actually cares how they treat their customers!!!

Replies
Liar, Liar, Fire, Fire
By -

19963, DELAWARE -- I purchased all new Bosch appliances for my home in 2004. The first problem was the washer. It was supposed to have a load balance detector. The washer would constantly shake so bad we had 4 service calls from 2 different appliance factory so-called reps. Finally Bosch stated my model did not have a load detector. After many frustrating calls to Bosch, I would not recommend this washer to anyone. It ranks right next to Maytag on top of the junkyard.

This AM 07/23/06 my Bosch range during a broiling to session on low broil decided to malfunction. Fortunately I was looking through the oven glass, when a blinding flash occurred with sparks going everywhere. Caught the food we were broiling on fire. The broiling element separated and was arcing. What's next -- the dishwasher, then the dryer? You cannot leave these appliances run without monitoring them. How did this oven pass the rigid underwriters test? It would have been a good way to start a major fire. Bosch should stick to the automotive parts, which are good. They should junk their appliance line, major that is.

Replies
Does not rinse off detergent!!!
By -

SAN JOSE, CALIFORNIA -- My experience; with both Bosch and Western Appliance (located in San Jose, CA) has to be one of the most miserable of our lives. Bosch made the equivalent of a "prototype" marketed the machine, but evidentially they were not hot sellers, and ours was over a year old when it was as brand new, "modern", "the model of tomorrow", and "state of the art". It not the model (dishwasher) of tomorrow. It's the one a seedy little salesman pushes off on you. Our model is SHU53E02UC/14.

I am of the belief that because of this machine's inability to properly wash or rinse dishes, I have ingested enough detergent to burn the lining of my bladder and cause irregularities in my kidney lab results. Please Note; this is pure, 100% speculation. I wish I had some "concrete" to share, we be in court. Initially their customer service was 100%, now do not return e-mails. I guess "benign neglect" is the behavioral intervention of choice.

Personally, and under my first amendment right to freedom of speech; I offer the opinion that this brand is a lot of $$$ for nothing but headaches and Western is so. We will never shop there again. Which is a true pity, because we have purchased every appliance in the past ten years there? Oh well, better late than never. Again, let me be clear. This is "freedom of expression", my personal feelings, and it is not my intention to present them as fact, at this time.

Replies
Water Dispenser Collects Dust Well
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BURLINGTON, VERMONT -- Bought this fridge in summer of 2010 since: a) Consumer Reports recommended it; and b) it was the only one to fit through the 29" doorways in our old home. Plus, it looks good and has the water and ice dispenser we wanted. From the start, the door shelves have a plastic piece that keeps popping off. I've tightened them down with my hands because they're snap-on pieces, but they continue to pop off, sometimes falling into the fridge and generally becoming a nuisance.

The biggie was summer 2012 when the control panel where I would control ice and water dispensing turned off. Nothing would reboot it (power on & off, service techs removing panel, etc). Bottom line: the control panel is blown. In my book, that's fine. Just replace it. Technicians never called me back so I had to chase them down. When I got someone, they said they could not get the part. Seriously??? Thankfully I bought an extended warranty through Lowe's (only for big appliances like this!). So Lowe's cut us a gift card for the value of the fridge.

Now we have a dilemma: What to do with our existing refrigerator? I could pay to have the control board swapped out, but it sounds like it's only good for 1-2 years based on other web reviews. Plus, the board installed would cost me upwards of $500 (even a local tech confirms this). I might see if I can sell this thing and just move on with life. What a hassle. My next fridge will not be a Bosch.

Replies
Advertisement
Defective Product
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

IRVINE, CALIFORNIA -- After only 6 weeks of owning the fridge it has rust stains, door handles keep falling off and the ice cube dispenser shoots ice all over. You cannot place the glass on the stand to get ice, need to hold it close so you do not make a mess. I tried calling Lowe's where I bought it and they said I had to go to Bosch. I called Bosch and a very rude supervisor said it was Lowe's responsibility. She was extremely rude. Lowe's got a technician to visit and he is ordering new doors but says that despite so many complaints about the dispenser that is the way it is. This is a very expensive fridge and it seems defective so I just want to return it.

Replies
Beware of Bosch Tankless Water Heater! Dangerous Defect!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN DIEGO, CALIFORNIA -- Our tankless water heater was maintained regularly but continued a problem where the gas heater valve would not shut off properly causing the water heater to continue burning like a pressure cooker. This blew up the heater and caused expensive pipe damage, along with a major fire hazard had we not shut the gas off in time.

Bosch customer service put up roadblock after roadblock in order to duck responsibility for this FAULTY PRODUCT. They were obviously well aware that this was a common problem and were in damage control mode over the phone. We will never purchase another Bosch product of any kind after their rude and unprofessional behavior. Tankless water heater buyers BEWARE of Bosch.

Replies
Top of Page | Next Page >

Bosch Rating:
Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 17 ratings and
61 reviews & complaints.
Contact Information:
Bosch
38000 Hills Tech Dr.
Farmington Hills, MI 48331
248-876-1000 (ph)
248-876-1116 (fax)
www.bosch.com
Product/Services
Compare Appliance Companies