VICTORIA, B.C. CANADA -- I love my expensive Bosch dishwasher, it's at least 7 yrs old. Works so well, loads so great, holds a ton of dishes/glasses etc. So I tell my son and daughter-in-law to buy one. They buy the bottom of the line Ecosense model from Future Shop. What a piece of crap!!! Won't drain properly, dishes dirty, doesn't dry properly, etc etc. The control panel buttons don't seem to work. Future shop of course will not do anything even under warranty, they don't stand behind anything! Don't buy one of these!
My freezer went out 2 weeks ago (still under warranty). Technician came out, worked on it, then the refrigerator went out. I have now been without a freezer for 2 weeks and without a refrigerator for over 1 week. Today it was determined that I need a replacement unit, but can take 2 weeks to get it. This is not acceptable. Never will I purchase another Bosch appliance. Bad appliance/ bad customer service.
CALIFORNIA -- From the beginning there was a mold problem in the rubber around inside of door. Told to use bleach - dry machine after use and always leave door open when not in use. Now the towels have taken on a terrible odor, probably mold and the company suggested I call a repairman. My suggestion before buying a front load (expensive) machine - review, review, review. One terribly unhappy customer.
CHICAGO, ILLINOIS -- Bosch B20CS50SNS Refrigerator is the worst! Icemaker broken, doesn't keep temp in fridge. Only had unit for a few years and everything turned to crap after the 1st year. Icemaker freezes over and water spills out of the front of unit because the piece that bends the ice tray is cheap plastic. Now at year 5, fridge won't keep temp. Everything spoils after a few days. Rotten milk, rotten meat, what a piece of junk. Also have an oven made by Bosch, another poorly designed piece of junk.
Purchased entire Bosch Suite: fridge, double oven, cooktop, dishwasher and microwave. Unfortunately no one stocks these in house so you cannot see how things work before you special order. Cannot put cup in one place and dispense water and ice. Ice comes from the back and water from the front and the ice sprays pieces everywhere outside the cup. Within one month starting having issues with fridge. Found metal flakes in my ice. Warranty repair company came out and discovered that the metal plating on the ice chopper was defective and peeling. Had to replace the entire ice tray.
I live in the country with many power outages and every power outage caused the computer to scramble its brain and the ice, water, etc. buttons were all randomly mixed up. The light came on when I pressed water and the light button dispensed water and so on. After the last outage all the boards crapped out. A month later repairman had to again come out and again replace the ice tray. The water still stops working sometimes and randomly sprays water all over my hardwood floors. Two weeks prior to the end of warranty, fridge quit making ice and would dispense water without anyone touching the button. Replaced the board and complete ice tray again.
This time the motor burned up on the ice maker part. Two weeks out of warranty, fridge is again not working properly. Bosch was of no help because each time the problem was similar but not exactly the same! This machine is a LEMON and should have been replaced by the company a long time ago. DON'T BUY BOSCH. I thought I was buying an upscale brand, instead I was ripped off when I could have purchased a perfect fridge for half the price!!!!
I have found numerous reports of it being extremely hard to pull directly out the ice maker bin. You pull so hard that it almost pulls the machine forward that is the entire refrigerator. I found that after getting it out for the first time you should alter the ice bin by filing 2 very small tabs on the top rail of the bin. These 2 tabs are 3 3/4 of an inch from the back of the end of top rail and are in size to match these 2 dashes. This stops the tabs from catching as they are supposed to do on upper tabs, that is the cavity that the ice bin slides into. The tabs are white and the upper catch which is not attached to the bin are white as well. Only file off the tabs on the bin!!!
Life is so simple now in order to clean or clear frozen ice cubes that form a blockage. Don't worry about the ice bin falling out as it sits firmly in place after those tabs are removed. Why do people with no experience in design flaws have to solve or alter the Bosch machine. It should be up to BOSCH!
We like the unit very much except for the ice maker. A "trained" user knows to put the glass up very close to the dispenser to prevent ice flying all over the floor. The ice cube chipper almost always dispenses a whole cube or two before (if) it starts chipping at all. The unit has frozen up on four occasions since we bought it 4 months ago. This requires shutting the ice maker off, setting the bin out on the counter overnight and letting the jammed cubes (caught due to the close tolerances on the ice maker according to the repair man) thaw and then normal operation resumes.
Unfortunately you don't know the cubes have jammed until you're out of ice. Don't like the " feel" of the controls on the ice maker either. There is no give in them resulting in most people pushing them much harder than necessary.
We bought two products from Bosch in their promotion campaign early this year. We sent them the cash back forms but never get a response for almost 2 months. We made call just today and they said they haven't got the fax (even though Post office receipt showed that it was the successfully sent 2 months ago). Bosch simply said, they have not received.
The guy asked us to resend the forms again (by email, though they had never replied our previous email for the issue) and wait for 56 days. What on earth their service is. OMG, Bosch. Just $150 cash back for the machines, and we would need to wait for 4 months (if actually they will pay us). Who knows? The next time would be simply "We didn't get your email". Anyone here got such experience ? Next time just go for other brands. And Bosch product designs suck, lots of flaws as others made complaints.
What a cheap cheap trick for a mature company. "We never got your form".
Thought I was buying a quality fridge/freezer German product, but writing on the back of the fridge is Turkish. This is the most rotten fridge I have ever owned, the ice container is broken, the shelves are broken, both the vegetable drawers are cracked, the upper drawer is snapped off, its just three years old but all the breaks occurred in the first year. The product is so inferior I doubt it is German quality. The shelves are scratched beyond recognition, the edges of the glass shelves are crumbling. What happened to Bosch? Write to Bosch and they as good as told me to get lost and offered a 15% discount to buy more, (inferior I presume) spare bits for my fridge freezer. What an insult. Never will buy another Bosch appliance as long as I live.
I purchased this quite expensive water heater based on Bosch reputation for quality. I wanted to do my part to save energy, so spent more than twice
the cost of a conventional water heater. It functioned well for 2.5 years,
then stopped working. I thought "no problem", the warranty was a reasonable
5 years, similar to a "normal" water heater. I failed to read the fine print however. 5 years was for the heat exchanger ONLY. The rest of the parts were
warrantied for ONE YEAR ONLY!?. The failed part, the main circuit board was FIVE HUNDRED DOLLARS!!, almost half as much as a new unit.
Even the cheapest conventional water heater lasts more than a couple years. This is my second bad experience with Bosch, as I had an early
failure of a dishwasher as well, where the replacement parts far exceeded
the value of a two year old appliance. I'll not consider purchasing another Bosch product. Beware an advertised warranty length to be sure it's on the whole product before purchase. To add one more complaint, I was on hold for over 2 hours for tech support to diagnose the problem.