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High cost repair parts and they won't let you keep your old part
Posted by Saradavila65 on 11/03/2012
FLORIDA -- I had to pay $168 in repair and $260 for part to get circuit board replaced cause my circuit board went out in back of refrigerator. In total the bill came to $455.00. The refrigerator is not even 3 years old. The technicians were very competent and were from the company that Bosch refers you to cause not any one in this area works on them. When they were leaving I asked they leave the old part. They said no, they have to send it back to Bosch for them to see what went wrong. I said if they are not paying for this bill then I want to keep it but they would not let me have it or give me credit for it. If you have an auto repaired and pay for the work and part if it is not covered by warranty, then by law you must get the old part back.

So why are not appliances the same way? What happened to consumer protection and rights. Bosch refrigerators don't last long

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Posted by trmn8r on 2012-11-03:
Interesting point. I can see the wisdom, if what you were told is true, in sending the part back for failure analysis. This could help the company in assessing the need to possibly do a recall (which could result in reimbursing people who paid for repairs and have their receipts). A skeptic may think they are trying to keep people from figuring out there was a manufacturing defect on their own, or a real skeptic may think the board was OK and they paid for a broken wire or something to be fixed.
Posted by Eggs, Beans and Crumpets on 2012-11-03:
They keep the parts and refurbish them then resell the part. The only reason the analyze the control board is so they can fix that part.
Posted by FoDaddy19 on 2012-11-03:
It's entirely possible that they price you paid for the part didn't have the price of the core part built in, like an auto part. For example the part could actually list for $300, but they get a $40 credit for returning the defective part. They charge you $260 for the part assuming that they would get the defective part back and Bosch would give them credit for the part.
Posted by jonthethird on 2012-11-03:
There is a core charge for most electronic boards. If the part is not returned, there is a charge for it. If you wanted to keep the board, the technician should have told you the cost and let you decide.
Posted by junkmail55555 on 2014-01-10:
I am not familiar with Florida law. In other states, such as California, it is consumer FRAUD, for all repairs (cars, appliances, etc) to not let the consumer see, inspect, and keep any part replaced during fixes. The only reason the person tried to keep the part, was to hide a defect, one you might need for a recall, lawsuit, or other legal action. Do not let such repair cons and criminals into your home again. Ask about their part policy before they show up. Ask for another qualified repairman if they are not going to finish the job.
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Bosch b20cs50sns Refrigerator is the worst! Icemaker broken, doesn't keep temp in fridge
Posted by Carm24 on 07/09/2012
CHICAGO, ILLINOIS -- Bosch b20cs50sns Refrigerator is the worst! Icemaker broken, doesn't keep temp in fridge. Only had unit for a few years and everything turned to crap after the 1st year. Icemaker freezes over and water spills out of the front of unit because the piece that bends the ice tray is cheap plastic. Now at year 5, fridge won't keep temp. Everything spoils after a few days. Rotten milk, rotten meat, what a piece of junk. Also have an oven made by Bosch, another poorly designed piece of junk
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Posted by ok4now on 2012-07-09:
Not that this will ease your pain but it's not just Bosch. Most of the major appliances today are very problematic and require expensive repairs. Problems with Sears/Kenmore are through the roof. I have an Electrolux French Door refrigerator that I paid $3000 for. After only two years the ice maker quit working. The repair was $850. ($650 parts & $200 labor) I watched the repair tech struggle to fix it and was amazed how cheaply made it was. It is overly complex in design including many sensors & electronics. I'm sure it will fail again. If it does it will stay broke, I'll buy a portable ice machine.

FYI: The repair tech who works on everything told me this. Whirlpool and Kitchen Aide have a mechanical ice maker, no electronics. If it fails an entire new unit is only $150 and just 2 screws to replace it. Something to think about.
Posted by SearsCare on 2012-07-11:
Dear carm24:

My name is Susan with Sears Social Media Support Escalations team. We are a single point of contact for escalated issues which means that we handle your issue start to finish with one dedicated case manager. We would like to offer our sincere apologies for the problems you are encountering with your Bosch Refrigerator. I can only imagine your frustration with having a unit that doesn't keep your food at the proper temperature or an ice maker that doesn't work properly. We would like to look into the issues associated with your Bosch Refrigerator and offer our assistance to help resolve them. We value your business very much and want to make sure that everything is being done to help you that can be done.

At your convenience please contact our office via email at SMAdvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the Bosch Refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (carm24) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Susan R.
Social Media Moderator
Sears Social Media Support
Posted by Steven hornbaker on 2012-09-15:
The reviewer is right. I own this piece of s/)$t. Worst ice maker om earth. Makes 5 cubes a day. I have replaced it 4 times. Also had to replace water valve. Horrible product!!!!!
Posted by Lynn Oliveira on 2013-01-31:
I completely agree. Over 3 grand for a refrigerator and after two years its crap. The ice maker is the worse and now the water dispenser all in one week. I already had an issue with the freezer and paid 500 dollars to fix it last year and now more probs with the ice maker. Would NOT recommend this refrigerator.
Posted by Jo Ann S on 2013-07-16:
I agree - this refrigerator came with the house I bought 1 year ago. Have had to replace doors handles 4 times as the cheap plastic end caps keep splitting and you have to replace the entire door handles -expensive. Also had to replace the motor. CRAP REFRIGERATOR
Posted by Ross on 2013-08-01:
Would not buy another Bosch appliance, they need to stay with automotive parts, cause their refrigerators are a disgrace to modern manufacturing.
4 days of operation the compressor locks up. 4 days in a newly remodeled 40 K kitchen and they want to send a tech out to pump down, cut out and sweat a new compressor in in my kitchen.
Water dispenser sprayed water in a spray like a shower head, not a clean stream, clock was set to military time and they had to change the entire control center to get 12 hour time and it took 6 weeks.
Two shelving unts have broken from hardly any use, we're two adult empty nesters , so we go pretty easy on things.
And now to the ice maker, me day it makes nothing, the next it running over the edge. The water freezes in a block at the back of the ice tray and won,t let the unit sit all the way in the freezer causing more havoc. Ad where you put the cup/glass or container to catch the ice is anybody's guess.
Unbelievable that a unit with this name and At this cost can perform so poorly and the company stays in business. I guess no one speaks out anymore.
Well anyone from Bosch who reads this can contact me through Fergason in Sacramento. They will remember the guy in VacAville that bought 10k in a day and had the refrigerator issues and don't let me
Get started on the Dacor drawer microwave, it only lasted thirty days!
Posted by karen on 2013-08-05:
We bought a house a year ago and it came with this frig. The ice maker never worked all that well and this May, the whole thing went to nuts. Two control boards, one motor fan, lots of water on the floor, much spoiled food later, we still haven't gotten to the bottom of it. The ice maker still doesn't work -- what I would give to deal with jammed ice at this point. And now the LCD display is on the fritz. Customer service simply repeats their warranty policy to me. The next frig will NOT be a Bosch.
Posted by Steve on 2013-08-30:
Well Like Ross I bought all new Bosch kitchen appliances including the B20CS50SNS /02. Unbelievable how bad it has been two ice makers and three freezer fans. And right now the water dispenser is out. So once again I am at the unwelcome decision
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Don't Buy Bosch Washer/Dryers!
Posted by Takitaml on 01/09/2012
SAN JOSE, CALIFORNIA -- The Bosch front-loading stackable washer & dryer that we purchased for our home are the absolute worst appliances that we have ever owned. In order to dry anything other than delicates, I have to set the dryer to "extra dry." If I set it to "regular dry" the clothes are still wet. Even the "very dry" setting doesn't work for most items. Forget about using the "permanent press" selection because it leaves the clothes damp!!! It doesn't make any difference how many clothes are in the dryer either!

The washer is even worse!!! If I use a small amount of detergent (approximately 1/4 cup or less)to wash dust cloths & a few other housecleaning items, the washing machine overflows & I end up with water all over the place. We will never purchase another Bosch product!!!
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Posted by ok4now on 2012-01-10:
For your first review you picked a good topic. I recently had to replace my 5 year old Kenmore washer. The main bearing went bad, $600 to fix it. Service tech who works on every brand out there highly recommended Bosch. I took his advise and bought one. I'm very satisfied and have had no problems.

Understand that Bosch makes a highly efficient washer that only uses 14 gallons of water for the entire wash cycle. By comparison a top loader will use about 45 gallons. Bosch clearly states that you must use High Efficiency (H.E.) detergent. I use Tide Liquid and need no more than half a cupful. Washing a heavily soiled large load my clothes come out very clean. Possibly you are not using an H.E. detergent or using too much of it. You should not have water all over the place. Call for warranty service.
Posted by At Your Service on 2012-01-10:
Overall I really like Bosch appliances. Their washers and dryers are generally of very high quality but, unfortunately, are being discontinued because of being so expensive at regular pricing.

I will tell you that there sounds to be some functioning issue with your particular ones. The washer cleans extremely well and needs very little detergent. Absolutely only 1/3 of a cup and only H.E. labeled detergent. The laundry should come out of the washer fairly dry already, compared to that of the old, traditional washers.

Definitely, have a service technician come and check it out. Please let us know what happens.
Posted by Clare on 2012-07-29:
Bought a Bosch front loader washer and dryer about 3years ago. Smelled. Had tech out who suggested that I was overloading and wasn't using HE. I was not. Clothes don't smell really clean, sometimes ok right out of the dryer, but then shortly after putting on, smell. He said to run a load with clorox about once a week. Notice Tide has a cleaner for your washer now?So much for water saving and Eco friendly. Got to leave the door open between washes or mildew gets out of hand. Too much money for this much work and smelly clothes.
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Bosch Refrigerator Sucks!!
Posted by Horsbk222 on 12/15/2011
Purchased entire Bosch Suite, Fridge, Double Oven, Cooktop, Dishwasher and Microwave. Unfortunately no one stocks these in house so you cannot see how things work before you special order. Cannot put cup in one place and dispense water and ice. Ice comes from the back and water from the front and the ice sprays pieces everywhere outside the cup. Within one month starting having issues with fridge. Found metal flakes in my ice. Warranty repair company came out and discovered that the metal plating on the ice chopper was defective and peeling. Had to replace the entire ice tray. I live in the country with many power outages and every power outage caused the computer to scramble its brain and the ice, water, etc buttons were all randomly mixed up. The light came on when I pressed water and the light button dispensed water and so on. After the last outage all the boards crapped out. A month later repairman had to again come out and again replace the ice tray.. The water still stops working sometimes and randomly sprays water all over my hardwood floors,. Two weeks prior to the end of warranty, fridge quit making ice and would dispense water without anyone touching the button?. Replaced the board and complete ice tray again:. This time the motor burned up on the ice maker part.. Two weeks out of warranty, fridge is again not working properly". Bosch was of no help because each time the problem was similar but not exactly the same!. This machine is a LEMON and should have been replaced by the company a long time ago:. DONT BUY BOSCH, I thought I was buying an upscale brand, instead I was ripped off when I could have purchased a perfect fridge for half the price!!!!

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Posted by Venice09 on 2011-12-15:
That's something I never thought of when it comes to those idiot boards.. power outages!

"I thought I was buying an upscale brand, instead I was ripped off when I could have purchased a perfect fridge for half the price!!!!"

Do yourself a favor and buy a standard refrigerator with no fancy features. It's the best chance of longevity.

Thanks for sharing your experience with Bosch appliances. It was very helpful.
Posted by At Your Service on 2011-12-15:
To me this review comes across much more as a compliment than that of a complaint. The consideration is directly placed upon the fact that many of the issues listed has to do with (a) power outage(s). Realize that most manufacturers warranties are only designed to cover issues arising from that of defective parts; not those that come about because of problems with the electricity running into the home. Power outages and surges are very rarely covered under manufacturer guidelines, so when they are covered it's because the manufacturer is doing something beyond the scope of their own requirements.

There are extended service programs which cover these instances and are a very good consideration for those in these same circumstances.
Posted by Venice09 on 2011-12-15:
I highly doubt that the OP considers this a compliment, so hearing that is a slap in the face and just adds to their frustration.

You have a legitimate complaint, horsbk222, and don't let anyone convince you differently.
Posted by trmn8r on 2011-12-15:
"DONT BUY BOSCH, I thought I was buying an upscale brand, instead I was ripped off when I could have purchased a perfect fridge for half the price!!!!"

Call me crazy, but this is obviously a customer who will likely never buy Bosch again. Unless they are complimenting Bosch for making such a lousy piece of garbage that they made that decision easy, I am not reading "compliment".
Posted by At Your Service on 2011-12-15:
I have no doubt that the O.P. didn't consider it a compliment when they posted, trmn8r, but the fact that they were willing to service the fridge with admitted power failures causing such issues is really saying a great deal and a compliment nonetheless.
Posted by Venice09 on 2011-12-15:
If a company didn't service my appliance under warranty after a power failure, I would never buy that brand again.

Since when does a power failure destroy a refrigerator? We used to have power failures all the time when we first moved here, and our refrigerator always resumed working properly when the power was restored. Of course, there was no idiot board.

This is what some people call progress.
Posted by trmn8r on 2011-12-15:
Agreed Venice. I live in an area where storms cause a lot of glitches. My fridge handles them with aplomb, not by keeling over and dying.
Posted by At Your Service on 2011-12-15:
From the Bosch Linea 300 B22CS30SNS' owner manual:

"Warranty Exclusions: The warranty coverage described herein excludes all defects or damage that are not the direct fault of Bosch, including without limitation, one or more of the following ... POWER SURGES ..."

You'll find this form of exclusion with most appliance and electronics product. To think otherwise is absolutely absurd.
Posted by Venice09 on 2011-12-15:
The OP has power outages, not surges.

It's absurd to think a power outage would ruin a refrigerator.

Pardon me while I tebow.

Posted by trmn8r on 2011-12-15:
"I live in the country with many power outages and every power outage caused the computer to scramble its brain"

There isn't anything ambiguous or obtuse here, on the part of THE OP.
Posted by lexophiliac on 2011-12-15:
When electrical power comes back after an outage, it goes through a surge condition. This "tidal wave" of electricity can damage appliances left turned on. ( My power went out 3 times this morning, but I'm happy to report my ancient fridge is doing just fine).

Posted by AYSisALWAYSright on 2011-12-15:
Excellent comments AYS! Especially that part about the form of exclusion.
Posted by Churro on 2011-12-15:
That's exactly what I was going to post Lexo.
Posted by Venice09 on 2011-12-15:
"My power went out 3 times this morning, but I'm happy to report my ancient fridge is doing just fine"

That's because it's ancient.

They just don't make them like that anymore. :(

And now a word from the electrical engineer...
Posted by TNT on 2013-06-18:
My Bosch fridge is also doing the water dispensing thing at randon too! its impossible to find a solution on line and we cannot afford to call a handy man in. do you have any recommendation on how to fix this issue?? it would be greatly appreciated since bosch basically said they "can't help us"
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Bosch doesn't believe in customer service
Posted by Musicesq71 on 11/07/2011
NEW YORK, NEW YORK -- I have 5 Bosch appliances and like them - but heaven help you if you need service and repairs.

My dryer broke. When I made the service call, the representative informed me that It would take 2 weeks to get an appointment and though I told him that the dryer was stacked on the washer HE DID NOT IMFORM ME that the repair man would not service the machine unless and until it was taken off the washer. So the service man took one look at the machines and told me to make another appointment. He said that he could bring a second repair man (with two $ clocks ticking) to take down the dryer, and he would repair it then. Oh, also there was a $100 service charge which would cover the first 18 minutes of service.

The repair man left without telling me whether I had the option of removing the machine myself or whether he would help me remove it. He also hadn't bothered to explain or show me how to unstack the dryer from the washer.

I made another appointment for a week later and told the service representative that I was going to unstack the machine myself and not to send two repair men (at double the price). I asked the representative how to unstack the machines and was told that the repair man would show me when he came back. I explained that the first time around this block the service representative did not deem that info important enough to share with me. Otherwise I would not have needed to schedule a second appointment.

I looked everywhere for instructions on how to unstack the dryer - which is nowhere to be found on the Bosch or any other site. I was not able to get the machines unstacked before the repair man returned because they had been installed with the mounting bracket backwards so that instead of sliding forward, the machine could only be removed by sliding the machine back - something that was impossible to do because it was against the wall in a laundry closet.

After the repair man explained the mounting problem, he told me to schedule a third appointment when the machines were unstacked and left. Three weeks had now passed.

I had to break two of the leveling feet to get the machine unstacked, which now sat on the floor of our NYC apartment's bathroom (think small space). I scheduled a third appointment and told the representative that I also needed to order a new set of feet. The representative told me that he would put them on the work order and have the repair man bring them. I told the service line representative that I HAD TO HAVE THE FEET - otherwise I could not re-stack the machine. I called the service line the day before the (third) scheduled appointment to double check that the feet were on the service order (they were). However when the service man arrived, the first question I asked him was - "Do you have the leveling feet" to which he responded "No, the part number was not on my service order."

I immediately called called the service line and was informed that while they had put the part on the work order, THEY DON'T HAVE ACCESS TO THE PART NUMBER. To which I responded, "Then why the hell did the service line representative assure me that the repair man would bring it?"

Meanwhile, the clock was ticking away (and the repair charge mounting) as the repair man spoke to HIS supervisor about the missing feet. After 15 minutes of this I told the repair man that there was no way I was paying for this wasted time and the clock needed to start when the actual repair work started. I also called service and spoke to a supervisor who promised that the feet would be sent to me at no charge. I would get them on Monday.

The repair man actually turned out to be the only reasonable person in the mix. He repaired the dryer quickly (a broken belt - a $12 part), spoke to his supervisor and arranged a discount on the bill. And it only took a month to get the dryer fixed!

At 9AM this morning when I checked with Bosch for the shipping tracking number I was informed that the feet were not shipped on Friday, as promised, but today, and were not sent overnight delivery, as promised, but by standard mail. We'd get them on Thursday...if we were lucky.

Once again, I asked to speak to a supervisor and again complained about the complete and total inadequacy of Bosch service. I insisted that a second set of feet be overnighted to me by FedEx (at no charge) and the supervisor reluctantly agreed. (Julie, a reality check - you definitely don't have the temperament to be in the service biz.) She said that I would get a call a little later with the tracking number. It's 14 hours later. Still not call.

I will be shocked if FedEx arrives with the package tomorrow morning. Meanwhile, the dryer has been blocking the bathroom for 11 days.
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Posted by At Your Service on 2011-11-08:
I can understand the frustration of having a major appliance have problems, but this entire complaint should really focus much more on the positive service and not the negative. It absolutely surrounds the service center and not the manufacturer in any way.

With all respect, as the complaint is written, the O.P. seems like it was everyone else's responsibility to explain how to separate and lower the dryer from the washer, actually bringing the service technician out a second time without being able to perform the service. Then, after damaging the dryer because she didn't want to have a second technician on site to do it correctly, it was unfortunately assumed that they should have the dryer feet on hand, requesting it be brought out on the third visit.

The fact that the service was performed well once the service tech was able to perform the service call, along with the offer to send the requested feet free of charge -- let alone overnight -- deserve the best of compliments and the gratitude of very good customer service.
Posted by Venice09 on 2011-11-08:
I see what you mean by "heaven help you if you need service and repairs". What a 3-ring circus, all at your expense. I'm curious to know who installed the bracket backwards, and if the service techs were from Bosch or another company.

I have never been charged by the hour for appliance repairs. This is the first I've heard of that.

Very helpful review.
Posted by ok4now on 2011-11-10:
Good post A.Y.S. The consumer does have to assume some responsibility if they are not following the manufactures proper use of their product.

When I first saw the title of this review "Bosch Complaint" it made me nervous. Just two weeks ago I purchased a Bosch washer. I normally don't purchase an extended warranty on any product. If it is built with quality you really don't need it. Today's appliances are not built with quality, this site is filled with negative reviews. As I previously posted I bought the 5 year extended warranty for $120. I consider this money well spent after reading the all of the horror appliance repair stories.
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Hard to remove ice maker bin
Posted by 1234theconman on 11/07/2011
I have found numerous reports of it being extremely hard to pull directly out the ice maker bin. You pull so hard that it almost pulls the machine forward that is the entire refrigator.

I found that after getting it out for the first time you should alter the ice bin by filing 2 very small tabs on the top rail of the bin. These 2 tabs are 3 3/4 of an inch from the back of the end of top rail and are in size to match -- these 2 dashes. This stops the tabs from catching as they are supposed to do on upper tabs, that is the cavity that the ice bin slides into. . The tabs are white and the upper catch which is not attached to the bin are white as well. Only file off the -- tabs on the bin!!!

Life is so simple now in order to clean or clear frozen ice cubes that form a blockage. Don't worry about the ice bin falling out as it sits firmly in place after those tabs are removed.

Why do people with no experience in design flaws have to solve or alter the Bosch machine it should be up to BOSCH!
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Posted by At Your Service on 2011-11-07:
I believe the engineering you're speaking of is actually designed to keep the ice containment and auger system in place. All that needs to be done is slightly lifting the container before pulling it forward.
Posted by trmn8r on 2011-11-07:
As the previous reply states, it sounds like these tabs are intentionally placed there.

The leads me to wonder about multiple interpretations of the last sentence in your informative.
Posted by eflkin on 2011-11-07:
Excellent comment AtYourService!
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Posted by Ecwalker5459 on 10/25/2011
NASHVILLE, TENNESSEE -- My French door refrigerator buttons are so light you don't realize you have pressed the off button. My ice maker dispensing plastic chips ( from the ice maker) into my glass, I have swallowed several pieces of plastic unknowingly. Sometimes I can catch them from almost choking. I have had the repairman out several times for other problems. Now an inch sized piece of plastic has fallen into my glass, I guess I'll call the repairman!

Truly disappointed in my refrigerator, it is only a year old!
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Posted by Venice09 on 2011-10-26:
That sounds like an extraordinary amount of problems in only a year. All the service calls must be very inconvenient. I hope they get everything fixed before the warranty expires. And that you don't choke in the meantime!
Posted by At Your Service on 2011-10-26:
I'm sure sorry to hear of the difficulty you're having with the refrigerator. Overall, I like Bosch products very much. Their refrigerators use a metal auger, which means the plastic isn't coming from it.

There are two areas to an ice storage and dispensing system. The one is located within the freezer itself and includes the auger, the other is the dispensing area located directly on the door. If it's still within the first year, definitely contact an authorized Bosch service center. If you've lapsed outside the first year, but may have an extended service program with the unit, contact the retailer you purchased it through. If it is outside the first year and you don't have additional warranty coverage to protect the unit, drop us a note. I'd be glad to help you in anyway I can so as to not cause a service call.
Posted by Venice09 on 2011-10-27:
Drop us a note? Are you commenting on behalf of Bosch?
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Problems with ice maker
Posted by Phu cat on 08/23/2011
We like the unit very much except for the ice maker.
A "trained" user knows to put the glass up very close to the dispenser to prevent ice flying all over the floor. The ice cube chipper almost always dispenses a whole cube or two before (if) it starts chipping at all. The unit has frozen up on four occasions since we bought it 4 months ago. This requires shutting the ice maker off, setting the bin out pn the counter over night and letting the jammed cubes (caught due to the close tolerances on the ice maker according to the repair man)) thaw and then normal operation resumes. Unfortunately you don't know the cubes have jammed until you're out of ice.
Don't like the " feel" of the controls on the ice maker either. There is no give in them resulting in most people pushing them much harder than necessary.

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Posted by Alain on 2011-08-24:
Bosch does seem to have design problems with it's icemakers. See http://www.my3cents.com/showReview.cgi?id=96029
http://www.my3cents.com/showReview.cgi?id=82507 and
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Ice Maker
Posted by Achultz87 on 08/15/2011
I have the same problem with my ice maker. Four years old and the tray broke in the same place.
Were you able to find a tray or is the only option $110.

PS. I also have the same Bosch products plus the micro and stove.
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Terrible Product and Support
Posted by Wader89 on 05/02/2011
I have owned the washer and dryer for less than 4 years and in the last week I have had to replace the washer and the dryer quit working. I have been lied to on the phone while they were trying to gouge me for a service call.

I paid way too much for Bosch, thinking I was getting a reliable washer and dryer.

Bosch is a waste of money and they don't quit with the overpriced appliance. They will try to gouge you again when (not if) it breaks down.

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Posted by HonestForSure on 2011-05-02:
Check YouTube for repair videos for Bosch. I did this for another brand and saved a ton of money and no service hassle ripoff nonsense. I purchased the part on Ebay for cheap and took 10 minutes to apply the fix. Great resource. Give it a shot.
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