On Saturday 10/3/09, I made several jewelry purchases online. Boscov's was advertising a great sale. I found some of the prices unbelievable so I called to verify that the items I was purchasing contained genuine diamonds which they confirmed. I completed my purchases and received email confirmations. On Monday 10/4/09, I received an email that one of my orders had been cancelled due to "No stock". When I went online I saw the item advertised at a different price. I called customer service who informed me that there was a glitch in their online system that resulted in items being priced at $70 when in fact they should have been 70% off.
After calculating the reduction of the original price I informed him that the new price was not 70% off. I also asked why the cancellation did not state there was an error in pricing instead of saying "no stock". He said he would look into it and call me back. On Tuesday 10/6/09 I received additional emails stating all of my purchases had been cancelled again due to "no stock". I again called customer service and that stated that they were working on the situation and would be in touch.
On Wednesday 10/7/09, I received a call stating they had adjusted all prices according to the 70% off sale and if I wanted to purchase the items that had been cancelled at the new prices they would waive the shipping costs. I stated the shipping was free when I made my original purchases. Their response was "Well, that offer has expired and we are willing to ship your items for free as a courtesy for your inconvenience." They stated that one of the rings I purchased for $70 was now on sale for $749.70 so I should understand why they cannot honor my original sale.
I do understand how this could be a problem for them but I thought if an item was advertised for a certain price the store was bound to complete the sale. I remember something like this happening at Best Buy not too long ago but they had one misprint and owned up to it and made a disclaimer immediately. Boscov's on the other hand had a website full of items that they say were erroneously priced and never made a disclaimer. They just cancelled order stating the items were not in stock which was not true.
I think they should be forced to either honor the sales since they lied about why the sales were cancelled. This was handled very poorly by their customer service department and I felt insulted that their method of compromise was to offer me free shipping when this was part of my original purchases. Do I have any legal recourse?
PENNSYLVANIA -- The clerk talked me into applying for a credit card & get extra 15% off. Boscov's turned me down. I have NEVER been turned down & pay all my bills!! I make double car payments & owe small amt. MY ONLY BILL other than monthly bills that are paid in full each month. I am VERY VERY VERY upset!