I held a party recently for my child and the management was very inadequately trained in business etiquette. Asked to settle up the party with attendees there, and very rudely on top of that. And wanted to add additional money owed when I was given my balance of $165 when I booked the party, and they wanted over $20 more. Regarding time, I'm obviously responsible for the shutting down of bridge at Cooper which caused me to get to the place 5 minutes til vs 15 minutes. No one tried speaking to me when I got there, they let me spend 10 minutes running back and forth bringing things in for the party, then when a group of guests are standing there decide it's the appropriate time to discuss money. No trash can was provided in the area, had to send people to the front desk to throw things away. I asked for a trash can, and they were shocked that we would need one. Guess we were just supposed to trash the place. Then shortly after the party ended and we were gathering our things, one of the girls walked up to me and got in my face "you were supposed to be out of here 11 minutes ago". I was shocked, everyone knows birthday parties are very hard to stay on time and while I'm wrapping things up a nice warning of my time running out would have been nice. She said she told someone we had 10 minutes. I'm the Host and she told someone else? Was someone else paying for this party. No, so I told her the only person she should have been dealing with is me.
The only benefit is the kids had fun! But regarding professionalism, this place lacks the ability to handle things in the appropriate manner.