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Boyles Distinctive Furniture Consumer Reviews - Page 2

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StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MOCKSVILE, NORTH CAROLINA -- Do not do business with this company. I ordered a piece of furniture and received months after the full payment broken. This process started in August 2017 and here we are in January 2018. I have asked for a refund and even that has taken months so now I am disputing. Just don't do it. It has been very poor service.

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Furniture Purchase
StarStarStarStarStarBy -
Rating: 5/51

HIGHPOINT, NORTH CAROLINA -- I called Boyles today to inquire about some bar stools. Beverly was an amazing salesperson. She walked me through the entire selection of leather, finishes, etc. She stayed within the original budget and we were complete with all the back and forth in a couple of hours. I will be calling her again in the future. She was so knowledgeable, kind and patient. Would highly recommend calling her for furniture needs. She really knew her stuff! Thank you!

Company Response 02/04/2018:

Thank you so much. Beverly Hardy.

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Failure to Honor Purchase Order to Deliver Furniture
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MICKSVILLE, NORTH CAROLINA -- I ordered a coffee table on September 11, 2017. The purchase order stated that it would take between 6 - 12 weeks for the table to arrive. That timeframe worked perfectly for me as I would have the table prior to Christmas. It has been 15 weeks and I still have not received the table. All follow-up on the order had to be initiated by me. Even when you email Boyles they don't reply. Very, VERY poor customer service.

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Delivery Delays
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MOCKSVILLE, NORTH CAROLINA -- The "new" Boyles Furniture use outside delivery service and you will wait and wait and wait some more for your furniture delivery. After they call for your credit card they tell you "You will have your furniture in two weeks." This is NOT TRUE! It takes 6-8 weeks to get your furniture delivered by Home Delivery Service. When you call Boyles Customer Service you get lip service but no action. I will never buy from them again.

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Internet Purchase of Henredon
StarStarStarStarStarBy -
Rating: 5/51

MOCKSVILLE, MINNESOTA -- I am an old guy that wanted a piece of furniture to match an old Henredon sofa. I contacted Boyles via internet on Sunday when they were closed. Promptly Monday morning I was contacted. All of my questions were answered, furniture spec'ed and ordered. Perfectly easy. I even asked if Kelly would marry me. She declined to answer. Now I just wait for the furniture to be made and shipped. If I have problems of any kind, I will post a follow-up.

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Awful. Once They Have Your Money They Are Nasty.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ADVANCE, NORTH CAROLINA -- They are your best friends until you sign their contract. Then they don't want to know you. Beforehand you will get several calls a day. High pressure sales. They had a new sale before I took delivery and refused to adjust my price, 300 dollars less, after I spent 7,000 dollars. Awful, horrible, will keep 50 percent of your deposit if you cancel. Avoid. Let the buyer beware. Manager never called me back.

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Boyles Distinctive Furniture Takes Care Of People
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JAMESTOWN, NORTH CAROLINA -- I live in California and I heard from a friend about Boyles Distinctive Furniture in Jamestown, North Carolina. I did some research on the internet and found that they have great brands for great prices. I called the store and talked to the manager about how to go about ordering from 3000 miles away. She assured me that I would be taken care of, and she assigned a lovely sales woman to work with me. My sales woman was wonderful.

She laid out my floor plans and e-mailed photos of furniture in the showroom as well as links to manufacturers websites. I ordered Nichols and Stone for my kitchen, Sherrill upholstery for my family room, Hancock and Moore leather for my husband's office, Henredon furniture for our bedroom, and Hooker furniture for the kids bedrooms.

My sales woman made me feel at ease. She was patient and kept on e-mailing picture after picture until I found just the right things. I charged the whole thing on my credit card and earned air miles. The furniture arrived in just under 3 months as promised by my sales woman. On the day of my delivery, I worked out at my local gym. I noticed some guys talking with southern accents. I told them I would be receiving furniture from "the south" that afternoon. It was my delivery guys! Boyles apparently helps their delivery men stay in shape by providing them workout memberships that can be used across the country.

These guys were very polite and they set up every bed and connected the sectional pieces together. They did not leave any boxes or mess. They were delightful to have in my home. I had purchased the Guardsman Fabricate protection plan at my salespersons recommendation. I don't usually do that, but she was adamant that with children, it really is a must. She was right. In 5 days, my daughter had an "accident" on my brand new sectional. I was horrified. I called the store and my salesperson was on vacation, but she had given me her cell phone number. I contacted her and she took it from there.

She is dedicated. Within a few weeks, I had a brand new cushion and casing for my sectional without having to spend any more money. Since then, I have ordered additional items from Boyles Furniture. They take great pride in their level of customer service. My home is comfortable and beautiful thanks to Boyles Furniture.

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Horrid Customer Service and Erroneous Finance Charges
By -

HICKORY, NORTH CAROLINA -- I am having some serious problems with Boyles Distinctive Furniture (address: 739 Old Lenoir Road, Hickory, NC 28601; Phone: 888-316-3351). Boyles has treated me very unfairly and they have not been willing to take any adult responsibility for their actions. In the past, I have done business with other North Carolina companies and have been very pleased; unfortunately, Boyles is an exception.

On 10-Jan-2007, I placed a large furniture order with Boyles. They promised delivery within 8 to 10 weeks. Some of my order was delivered on 22-Mar-2007. It took Boyles until 16-Jun-2007 to deliver my dining room table and end table (note: this is over 5 months after I placed my order). I have asked Boyles several times to provide me with some consideration (in the form of a partial cash refund) for the long delay in delivering my furniture. They have refused to help me and have been extremely rude to me.

When I most recently called them on 8-Aug-2007, I was transferred several times between their accounting and customer service departments and all of the individuals refused to help. I also asked to speak to a manager and they refused to connect me. At the end of my call, I was transferred to their customer service department; the woman put me on hold for several minutes and then got back on the line and started shouting at me; I was appalled by her rudeness; when I asked to speak to her supervisor she refused to connect me.

In addition to the unacceptable delay in delivering my furniture, Boyles recently sent me an erroneous $1,729.50 bill for "Deferred Finance Charges." I have asked Boyles several times to correct their error but they have refused. I have made all my required payments to Boyles well before the due dates and I owe them nothing. Consumer warning: Don't bother placing any orders with Boyles, they are a lousy and dishonest company.

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Horrible!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

AVON, CONNECTICUT -- I ordered living room set from Claudia in Avon, CT. and received the end tables and coffee table, not as timely as we would have liked. I called after 2-3 weeks to check on status of pieces being ordered from TX to hear from Claudia they may not be able to order it at all, they can't find the pieces.

Another 2-3 weeks of contacting with no response resulted in my asking for a manager (John) and a few days later being advised the pieces are on a truck from N. Carolina heading to CT and they will contact me next week to schedule delivery. A week goes by, I got a call advising the pieces were damaged beyond repair. I asked to see the pieces and was ignored. I was told John or Claudia would contact me with alternative suggestions or to discuss further. No further contact was made except by me following up.

I provided John, the manager, with my contact information (cell phone and email) and was promised a follow up call as well as emails containing pictures of possible alternative furniture. No contact was made. When I called John he reportedly was contacting me using alternate/wrong information (NOT the info I provided directly to him). Customer service was awful, to say the least. Products were never received. In fact, products may never have existed.

The company arguably committed fraud and baited me into believing I would have a furnished living room in a timely fashion, they charged me, I am paying interest on furniture I never did and never will receive from them. This is unacceptable and needs to be addressed immediately.

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Boyles Distinctive Furniture Rating:
Star Star Empty star Empty star Empty star
2.2 out of 5, based on 17 ratings and
19 reviews & complaints.
Contact Information:
Boyles Distinctive Furniture
182 Farmington Rd
Mocksville, NC 27028
888-230-7998 (ph)
www.boyles.com
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