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Wrong Color Handle For Diesel Fuel
Posted by on
SUFFOLK, VIRGINIA -- I have a 2010 F350 Diesel Truck. When traveling from my residence in Suffolk, Virginia, I always refuel at the BP Gas Station on Hwy 460 in Suffolk, Virginia. On 11/25/11, I stopped at the BP Gas Station, same pump as usual, grabbed the "green handle" refueling nossel and filled my truck up with $100 worth of what I thought was diesel fuel. I drove 35 miles when my truck shut down, subsequently making me late for work by 4 hours. At the time, I had no idea why the truck engine quit. Never would have guess it was fuel related.

The truck was then delivered to the Ford Dealership where it was purchased. The mechanic informed me that my truck was the 7th or 8th truck destroyed this month that has refueled at BP Gas Station.

It is common knowledge of every diesel owner that diesel refueling handles are Green. I think the Gas Companies are already making plenty of money off of their fuel from their customers. Why change the colors of the diesel handles and invite opportunity for mistakes that leads to more money from our pockets? It is already difficult in the economic times, working 2 jobs to make ends meet, just to go farther in debt by destroying a $60,000 truck on $100 worth of fuel just because this gas company changed the colors of the handles.

I think BP Gas Company should reimburse the money to replace or repair every destroyed vehicle of the loyal customers that were using their products.
Read 32 RepliesAdd reply
User Replies:
Skye on 11/28/2011:
Contact BP at:

tnchuck100 on 11/28/2011:
I DID complain to BP about this. This was their response:

We apologize for any inconvenience caused by your use of our green handled pump that you assumed to be diesel fuel at our station in Cookeville, TN. BP Products North America Inc. makes every effort to ensure that our dispensers and pumps have labels that clearly and visibly reflect their contents.

While BP and many other companies used green handles for diesel fuel in the past, there was never an "industry standard". As you know, BP has embarked upon a re-imaging program in the past few years and we believe that our multi-faceted changes in our brand image, including the pumps, contributes to our continuing as an industry leader in customer satisfaction.

It is unfortunate that you had a bad customer experience as a result of some of our changes. BP, however, cannot be responsible for the human error or assumptions involved in this matter.

If you have any further questions or concerns, please contact BP Arco Consumer Relations at 1-800-333-3991.

Once again, thank you for your recent email and we hope we have been of service to you.

Thank you for your business.

BP/ARCO Consumer Relations | USA
Phone: 800-333-3991
FAX: 630-300-5165

This I sent back to them:

I did not say it was an industry standard. It IS a generally accepted convention.

You failed to answer the main question:
What does BP gain by creating this unnecessary confusion?

"Industry leaders" should not embark on changes that result in confusion. Your reasoning would be comparable to labeling traffic lights as red with "GO" printed on it and green with "STOP" printed on it.

However, I will concede that you are a HUGE, greed driven corporation and couldn't care less about the customers. We are nothing more than a necessary evil.


They had no answer.
madconsumer on 11/28/2011:
I always verify the grade I am pumping into my tank either by the dollar per gallon, or by grade.
trmn8r on 11/28/2011:
This has been discussed at length.

I use regular gas, mid-grade gas and diesel fuel. I'm real careful when I fuel up to make sure what I am buying. I have never ONCE noticed the color of the handle, and would never assume that any color implies any fuel. I'd be interested in knowing where the government standard is that defines the color code.

Diesel nozzels are *usually* larger in diameter, to allow for a higher flow rate into large truck tanks. But this is not always true either. You have to read what is on the pump.
MRM on 11/28/2011:
I had recalled that Chuck had posted this type of complaint months ago and because of that complaint I've been more aware of the fuel I put in my vehicle no matter what color the handle is.
lexophiliac on 11/28/2011:
There is no standard for pump handle colors. I've seen diesel handles in green, yellow and black, and gas pump handles in most of those as well as red, white or blue.
Anonymous on 11/28/2011:
I am employed in the oilfield industry, and as such, our fleet of trucks fuel hundreds of gallons of diesel daily. It is common knowledge that the diesel pumps are always signified by a green pump handle. While I couldn't hold another company accountable for not adhering to the "norm", I can definitely feel one's angst over the misunderstanding.

However, with that being said, one must be extra careful and observant at a "BP" fuel station, since their primary logo color is afterall...green. Heck, that could be any one of the pumps. Always safe to read and double-check.
At Your Service on 11/28/2011:
I can appreciate the reason for the mistake but find it a big jump to claim BP responsible for pumping the incorrect fuel.

I would wonder if the truck was able to be salvaged by either repairing or replacing the engine.
Old Timer on 11/28/2011:
A very few Californian gas stations are still mixed full service (I.e. an attendant does all the work) and self-serve, but the vast majority nowadays are self-serve only. The full service pumps at a mixed gas station are usually well marked — if you don't want full service, find the self serve pumps in the same station, as you pay a lot extra for using full service pumps, whether you have the attendant do the work or not. At full service places you don't normally tip the attendant; you do, however, pay a fair bit extra for the gas for the service (you can normally expect them to check the oil and clean the windshield as well as pump the gas).

Self-serve pumps are fairly self-explanatory in use and similar to gas pumps elsewhere in the western world, with most pumps needing to be explicitly turned on before they'll actually pump (this is usually a simple matter of pushing a well-labeled button or lever). There's a standard pump handle color code for gas pumps throughout the state (and the rest of the US as far as I know): red for "standard", white for "premium", blue for "supreme" (or whatever the brand-specific names are for the various increasing octane ratings of "normal" gas or petrol), and, most importantly, green for diesel pumps. You should not theoretically be able to fit a diesel nozzle into a standard gas tank filler hole, but don't count on it.
lexophiliac on 11/28/2011:
As BP explained, there is no, and never was, an "industry standard" in regards to color.


tnchuck100 on 11/28/2011:
Driving down the interstate you see the tall LED signs for gas prices. What color is most commonly used for the diesel price? GREEN!

Correct - it is NOT a STANDARD but it IS a very common CONVENTION.

BP has caused many people much unnecessary grief and expense as a result of their stance.
lexophiliac on 11/28/2011:
The concept of "common" has become increasingly "un".
trmn8r on 11/28/2011:
Here is a complaint against Exxon Mobil about a station in California, from 2003:

"In a phone enquiry to ExxonMobil I received a form letter that states "Mobil marks Regular Unleaded fuel with a Green handle". "Mobil complies with all State and Federal regulations".

What good is it to mark pump handles with a color if it does not serve the public in uniformly identifying a product?

Exxon Mobil needs to reconsider its business practices."

I also have found Shell pumps that don't follow the "assumed" color code.
GenuineNerd on 11/28/2011:
BP typically uses green handles on their pumps, since green is the company's dominant color scheme for their operations. Still, diesel pumps should have a nozzle that's larger than those used for unleaded gasoline. The larger nozzle is mainly so owners of gas-engine vehicles do not accidentally fill up with diesel. The larger nozzles also go back to when unleaded gasoline was first introduced in the mid-1970's...in 1975, catalytic converters were first used on vehicles, and leaded fuels damaged them. The nozzle holes on unleaded-fuel vehicles are smaller than those for leaded fuel or diesel fuel. If the pump was actually marked "diesel", and the underground tank was mistakenly filled with gasoline, then the problem lies with BP and/or the station owner...they would be held liable for repairs to your truck that was damaged by the wrong fuel. The color of handles pretty much varies among the different oil companies, but diesel pump nozzles should be much larger than for gasoline.
spiderman2 on 11/28/2011:
I always check what I am pumping into my car because if I accidentally filled up with premium gas I would cry right there at the pump. Typically, the gas I want is on the left (the cheapest!) but you always need to be sure.
lexophiliac on 11/28/2011:
Quite right spidey. I filled up at Shell this afternoon and the cheapest gas was in the middle. I would have assumed it would be on the left also.
trmn8r on 11/28/2011:
So many variations. At Hess, the fuel grades on either side go in the same order - likely to simplify the routing of pipes inside the pump.

Therefore, on one side you have reg, mid-grade, premium, and on the other premium, mid-grade, regular, left to right.

Then there are pumps where regular is in the middle.

As always, you need to read what is one the pump. It makes it foolproof.
Anonymous on 11/29/2011:
Here in AZ, a lot of the gas stations have only one pump at each slot, and the end slot will have an extra pump for diesel (green). You pick the type of gas you want; regular, unleaded, or premium, but there's only one pump (unless you're at the end slot with the two pumps).
clutzycook on 11/29/2011:
Same thing here, LS. I remember back in the day when every gas grade had its own pump handle, but more often than not these days, it's one pump handle and you select the grade by pressing a button.
g on 03/18/2012:
We recently drove almost 5,000 miles back and forth between Boston, MA and Leavenworth, KS driving a brand new diesel car. This is my seond diesel car so I am familiar with diesel fueling routine. Every station at which we had stopped for fuel along the way and in MA use a green handle color and green highway signage to denote diesel fuel. At one stop at a BP station in Ohio, I found the hard way that the only exception is BP that uses green handles for regular gas and highway signage. After filling only 6 gallons of gas in my diesel tank using the green handle, we had to tow our car to the closest dealer who had to flush out the fuel system, dispose of the contaminated fuel, and replace the fuel filter for a total cost of $582.98 not counting the unplanned overnight motel stop. The point is not that BP may have the "right" to avoid common practice in color coding handles, its that they let someone's view of a "pretty" station stand in the way of safe practice. Presumably BP has a million lawyers. Five minutes of due diligence time could have avoided millions of $ in customer repairs due to fuel contamination. I intend to file a small court claim for restitution. Since I have read of many similar cases, others also damaged in this way might consider that approach.
T O'Neal on 03/24/2012:
Sad night tonight. Been driving diesel truck for years and never had a problem. just bought a new jetta tdi to drive back and forth to work from Missouri to North Dakota. The first fill up I stopped at a BP station and filled up. One mile down the road car dies and I find myself stranded in a motel room. Lesson learned that I will double check from now on, but I have always looked for the green handle. Really disappointed in BP.
BoatMan on 07/01/2012:
The best solution to the problem as I see it is NEVER!!! buy fuel from BP again. I know I won't
Brad F. on 07/21/2012:
This just happened to me today at the BP where I live. I feel that BP is responsible for this mistake and the problem, along w/ my truck should be fixed by BP. We all need to ban together and make them change these green pumps so that this will not happen to us anymore. It's not like they can't afford it.
Doug on 12/03/2012:
Stopped at a BP on our way to Des Moines, saw the green handled pump, and decided to top off the tank. Put in 8.5 gallons of what I thought was diesel and drove 225 miles. On the way home I stopped again to top off the tank, put the nozzle in the filler, and stopped. There were no markers identifying the pump as gas or diesel. I ran in to ask the attendant. He wasn't sure either way. Very worried, I drove to the nearest station with diesel and topped off with 6 gallons. The car was running perfectly, got the usual 50 MPG, normal power. Now I see it was unleaded gas I filled with, and only the fact that there was more diesel in the tank than gas was my engine saved. I am having the 15 gallons pumped out as I write this and will hope for the best from here. No doubt my engine has suffered some harm, just a matter of how much. Thanks BP!
lhaith on 04/04/2013:
It is obvious BP couldn't care less about their customers. Look at all the people that took the time to voice a complaint and BP says "too bad, this is just the way it is." I for one will never go back to BP.
katrina on 05/06/2013:
I had this happen this weekend and all I have to say is that I will NEVER AGAIN buy another thing from BP. The moment the tow truck came to pull me away from that station, I swore it was the last time BP would get one penny from me. As well, I am like the author, I am wondering what they have to gain from this confusion. It is marketing their brand and nothing more. Market yourselves to death... I will be out spreading the word!
Marshall on 06/30/2013:
If BP knows this, why not just change the color to avoid confusion?? I pray that whoever came up with this idea and refuses to change it burn eternally. It's not like all their pumps have green handles, either...
will never buy from BP again.
Stephan houghton on 08/29/2013:
being from Tucson, az. we do not see BP stations.. I have seen red nozzles for reg. gas not Green. I needed to fill my f250, and came across a BP station, I came up to the green handle pump and filled my tank. only had 1/4 tank at the time. about 10 miles down he road engine started to miss. at 35 miles engine told me to pull over, said engine will run at 1/2 power. when I pulled over the engine shut off. and would not start. I looked at the receipt and saw Reg. could only take it to ford to fix. other garages refused to work on it. and YES, I had to pay $9600 to fix it. the dealer had my truck for 9 days why can't we hold BP to the standard of other gas stations.
joe christian on 08/30/2013:
We did the BP stupid trick yesterday in Jackson TN on a trip headed to Indy. Filled a diesel excursion with unleaded from a green handled pump. ran 500 yards, sputtered to a stop and was dead. It cost us hundreds of dollars and hours of delay. If BP doesn't get sued over this one - they should - If there is a class action over this one - I'm looking to join, I've got photos of the station and pump station, reciepts fot that $100.00 in unleaded out of the green handled pump and a towing and repair bill for hundreds - what an absolute pain in the rear over something that would be so simple for BP to fix - the station manager /attendant was so callous about it it was ridiculous. When the wrecker driver pulled up his exact words were - "I'll bet y'all just filled up at BP"...... If there is a Lawsuit on this one - I'm in!!
Cgreen on 09/28/2013:
My husband was in a terrible farm accident. I was there and pulled him out. He was airlifted out and I stopped at a BP (We were working out of town) and put gas n my diesel truck. I drove less than two miles and the engine started to knock so I pulled over realizing what I had done. Green handled pump. I am in the process of writing to them and feel they should pay because it was a prepay station and I told the attendant that I needed 40 dollars in diesel and she looked out to see what pump and said okay pump 6. It will be ready when you get there. The whole pump I had pulled up to was only gas. I was obviously shook up at the time. Cost me a Sunday tow and 367.00 dollars later....I wish there was some class action suit against them.
David Daniel on 03/06/2014:
I had the same experience 2 weeks ago. Until today, when I returned to the same station and saw for myself the color of the nozzles, I thought that I had a moment of stupidity. I, like many others, filled my F-250 up with almost $100 worth of super(same price as diesel). I drove about 10 miles and thought I had transmission problems. When the engine started smoking, I pulled the receipt out of my pocket and knew at that moment that my day was only going to get worse. I was an hour from home so $200 tow bill plus $200 repair bill plus $100 of wasted gas plus a lost day of work. I'm guessing that my motor been any other engine than a 7.3, it would have been a lot worse
Christine Swank on 04/02/2014:
We just left the mechanic. $375 plus fuel loss. Luckily, my husband noticed after about 8 gallons. He already had half a tank of diesel on the truck. We just wanted to top off before St. Louis. Thank God he didn't start the truck. The mechanic says he gets it a lot. The pump said gasoline in small print under a lip. Nothing on the handle.
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BP stations do not follow generally accepted color code for diesel
Posted by on
WARRENVILLE, ILLINOIS -- I went to a BP station recently an reached for the black nozzle to get gas. The other nozzle on the pump was green. That is usually the color for diesel. Before I actually started pumping something didn't seem right. I walk to the other side of the pump and could then see a sticker that stated the black nozzle I had selected was diesel. Bear in mind because of the way the pump was shaped this sticker could not be seen from the angle I was at when I got out of my vehicle and selected the black nozzle assuming the green one was diesel. This prompted me to question why they would do this.

Question sent to BP:
Why would you have a station use abnormal colors on pump nozzles? It is the generally accepted convention that diesel fuel nozzles are green. At this particular station the diesel nozzle is black and the gas nozzle is green.

Do not point out the nozzle size difference. That is not the issue. It is the misleading color that is at issue here. What possible gain to you get from this? WHY did you do this?

BP's response:

We apologize for any inconvenience caused by your use of our green handled pump that you assumed to be diesel fuel at our station in Cookeville, TN. BP Products North America Inc. makes every effort to ensure that our dispensers and pumps have labels that clearly and visibly reflect their contents.

While BP and many other companies used green handles for diesel fuel in the past, there was never an "industry standard". As you know, BP has embarked upon a re-imaging program in the past few years and we believe that our multi-faceted changes in our brand image, including the pumps, contributes to our continuing as an industry leader in customer satisfaction.

It is unfortunate that you had a bad customer experience as a result of some of our changes. BP, however, cannot be responsible for the human error or assumptions involved in this matter.

Sent back to BP:

I did not say it was an industry standard. It IS a generally accepted convention.

You failed to answer the main question:
What does BP gain by creating this unnecessary confusion?

"Industry leaders" should not embark on changes that result in confusion. Your reasoning would be comparable to labeling traffic lights as red with "GO" printed on it and green with "STOP" printed on it.

However, I will concede that you are a HUGE, greed driven corporation and couldn't care less about the customers. We are nothing more than a necessary evil.

BP's response:

NONE - but I really didn't expect one this time
Read 36 RepliesAdd reply
User Replies:
Churro on 05/19/2011:
Chuck you bring up an excellent point. There does need to be a standard color coding system for gas handles especially with the introduction of more and more designer fuels like E85 and so on.

At two stations across the street from each other in my area the color coding on the handles are exactly opposite. At one yellow means high percent ethanol while at the other it means no ethanol. I have confused the two several times.

A standard coloring system for the industry seems like a no-brainer to me. Good review.
Anonymous on 05/19/2011:
Good info Chuck. The contention on another site was that diesel nozzles are usually yellow. This complaint is very enlightening and informative.
I don't pay attention to the color of the nozzle myself, I look for the wording above it, ie; regular, premium, etc.
MRM on 05/19/2011:
At a generic gas station, there was a green handle which I thought was for deisel but there were 3 grades of gas to choose from.
trmn8r on 05/19/2011:
"Do not point out the nozzle size difference. That is not the issue."

Perhaps not in your case, but nozzle size is the only standard that I am aware of. I pump diesel, and I never paid attention to the color. It's hard to miss the much larger nozzle size though. On a car, it won't fit into the tank.

Here is a very good link on the topic:

Note that this article discusses nozzle size only - in fact the picture of a diesel pump halfway down shows BOTH a black and yellow nozzle. Another picture shows a BLACK handle with "Diesel" on it.

My takeaway is that there is no color standard. I don't think beating up BP is the right way to go here. Maybe lobby Washington.
trmn8r on 05/19/2011:
By the way, at my Shell station, the handle is yellow. I know at another station (not a branded one) the color is black.
tnchuck100 on 05/19/2011:
trmn8r, you missed the point. Just like BP did.

The label stating diesel was in the black nozzle was NOT "clearly and visibly" posted. Had a person who wanted diesel had used the green nozzle he may well have not noticed the nozzle size and put gas in his diesel vehicle. There was no sticker saying that nozzle was gas.

BP absolutely deserves some heat on this.
Anonymous on 05/19/2011:
There is a number on the pumps that you could call to let them know the label is not clearly posted, the owner of the station should also be made aware of this. Did you bring this to the attention of the employee on duty?
tnchuck100 on 05/19/2011:
ript, it is not that there is no label at all it is the shape of the pump that obscures it unless you position yourself on that side of the pump. The label itself is large. Just obscured. I guarantee they will NOT change the pump shape due to this.
trmn8r on 05/19/2011:
I thought that your point was BP is using abnormal colors on diesel pumps.

What is an "abnormal" color - I don't think there is one.

And what about nozzle size, which IS the attempt to standardize fuel nozzles to prevent errors? Why don't you want to discuss that?
Anonymous on 05/19/2011:
I understand that Chuck, I am speaking as to the visibility of the label. It is not reasonable for the pump user to have to sprain their neck and back to view the label. My contention is that they should reposition the label so it is clearly visible no matter what side of the pump you are on.
tnchuck100 on 05/19/2011:
See, trmn8r, you are still missing the point. Green is NOT an industry standard. But it IS a generally accepted convention. Size only stops diesel from being dispensed into GAS tanks.

Again, SIZE was NOT the issue. COLOR is. All black nozzles for everything would be better than GREEN on GAS.

trmn8r on 05/19/2011:
I'd agree that the pump should be labeled in a conspicuous location - on the same side that the hose is on.

As far as color, which seems to be the main point, I've already addressed that completely. I don't see how I missed the point, but now see that this is pointless.

I pump both gas and diesel. I look for the signs that say "Diesel" and the nozzle size. Since there is no standard for color, I've never noticed if it was yellow, green or blue.
MRM on 05/19/2011:
Regardless of the color handle, be aware of the fuel grade next time. I've been to different gas stations they all have different handle color and so, I just pay attention to the grade I'm putting in.
tnchuck100 on 05/19/2011:
ript, in this case the SHAPE of the pump prevents any such label repositioning.

Granted, it's hard to explain this to the detail level to cover all counter-points as there are just so many micro-points to support the industry's disregard for the public in general.

You would just have to experience the location, the pump, an the 'norm' for the area.
Anonymous on 05/19/2011:
Chuck, it is hard for me to envision the shape of the pump, I would have to see it. But as I cannot, I will take your word for it. An industry color standard would be a good solution.
momsey on 05/19/2011:
As a Jersey girl who only gets to pump my own gas when on vacation, I have NO idea what color pumps are for different types of gas. I don't think it's that commonly accepted for any pump to be any specific color.

That being said, this review is good in that it might caution people not to assume anything as the OP did.
SteveWiginowski on 05/19/2011:
So was the pump labeled as "Diesel"? If so, then it seems it was clearly marked. You became accustomed to doing something based on a color that you assumed was used to indicate a type of fuel. Their reply said that there is no standard, so it seems like your experiences in the past have been more of coincidences, not generally accepted convention.

This reminds me of Pavlov's conditioning.
tnchuck100 on 05/19/2011:
Steve, if you had read the comments you would have seen it was NOT clearly marked. UNLESS you stand on that side of the pump. The green one was NOT marked GAS at all.

Coincidences? Yes, definitely. 60+ years of coincidences in many states. Green IS common for diesel in MANY, MANY places. More common than any other convention. As also admitted to by BP.
tnchuck100 on 05/19/2011:
The MAJOR point the detractors have failed to justify is what does BP gain by creating the unnecessary confusion?
MRM on 05/19/2011:
You know sometimes the color of the handle matches the overall gas station. I.e Yellow handle for Shell and green handle for BP.
SteveWiginowski on 05/19/2011:
Then it sounds like the BP that you visited dropped the ball if it's not labeled easily enough to be seen.

BP did admit that it is common, but it wasn't trying to create "unnecessary confusion" as you stated. They have gone through a re-imaging program (which they mentioned to you). They did address your question and answered it. You used an example (traffic lights) that was not similar. A similar scenario would be something like Pavlov's conditioning. You are used to one thing being consistent (for whatever reason it has been since you've used it), and when it changes you are thrown off.
SteveWiginowski on 05/19/2011:
Chuck, I read the answer to your question in your original post.

"While BP and many other companies used green handles for diesel fuel in the past, there was never an "industry standard". As you know, BP has embarked upon a re-imaging program in the past few years and we believe that our multi-faceted changes in our brand image, including the pumps, contributes to our continuing as an industry leader in customer satisfaction."
Churro on 05/19/2011:
Why have different colored gas nozzle handles unless they are significant of something or another? If they are significant of something which is the case then that something should be standardized within the industry the same as nozzle sizes. It makes no sense to color the pump handles merely as a fashion statement. Given the ISO standards on everything in our lives it surprises me gas nozzle handles are allowed to go rogue.
ontario_girl on 05/19/2011:
I work in a gas station. We have two diesel pumps and they are entirely separate from the gas pumps, rather than having both gas and diesel being at the same pump, differentiated by nozzles. Makes life so much easier :)
madconsumer on 05/19/2011:
the pumps are not going to be sufficiently labeled for every person. I trust there are some people who do not have issues with this.
Annom on 05/19/2011:
I never knew they were color coded to begin with.
Bruce on 08/14/2011:
$1200 was what it cost me when I grabbed the green nozzle at a BP station and filled my diesel with gas. Had I been close to home I could have pulled the tank myself and only been out the cost of a fuel filter. Yea, it was my mistake but the fact that the station and dealer where I went for repairs said it happens all the time, tells me something needs to be changed. Green needs to be diesel. BP should correct this as a customer service.
skifish on 10/01/2011:
In Utah, where I purchased my first diesel vehicle three years ago, EVERY station I go that has diesel uses either green or rarely yellow handled diesel pumps. All use black handles for gas of all grades. This is also true for Nevada and California (at least the stations I visited). Not every pump at a given station dispenses diesel. So, on a cross-country trip out of state with a 28-foot long trailer, I have to be very careful with my long trailer to maneuver to a pump with diesel. I can't read the pump labels or the pump faces from the street that I am entering from to find a pump dispensing diesel. I LOOK FOR THE GREEN HANDLED PUMP before entering the station. I entered a BP station for the first time in Indiana, found a pump with green handle and started pumping. I discovered I put $75 of gas in my tank and shut it down before completely filling, but it was too late. $312 was needed to tow the truck/trailer to a Ford dealer (thankfully just next door) to drain and clear the system. THAT IS WHY WE NEED COLOR STANDARDS!!! BP may be legally right, but their ethics stink to high heaven when they go against accepted or majority practices and cause unnecessary customer expense and grief.
jradcliffe on 10/19/2011:
I am another confused customer. Earlier this afternoon I pulled my 2012 VW Touerag TDI into a local BP station that has a GREEN Diesel fuel sign by the street. I pulled up to the pump, grabbed the GREEN handle, and added fuel. While pumping I looked for the cost per gallon and noticed it was different than the street sign, and only then realized I was pumping regular fuel into the tank. At that point it was 9 gallons. I stopped and called for a tow. The BP station owner said this happens all the time at his pump, and proceeded to hand me a bill of the 9 gallons of regular gas pumped into the car. My partner rode with the car on the tow truck but we expect a $1,000 bill to tow and drain. I should have checked before pumping. but BP once again showed how stupid they are by mixing pump handle colors up with locally common Green pump handle and STREET SIGNS being green for diesel. BP get your act together and go green all the way with diesel. I won't be back until you do. It costs too much to be your customer. As a stockholder I expect you to do better.
trmn8r on 10/19/2011:
I never ever rely on the pump handle. I also can't recall anyone telling me that a certain color means a certain fuel or grade of fuel. I ignore the pump handle color. What counts is what is written on the pump or the button that you press. This is the safest way to proceed, because you will find that not only at BP is this not a standard, but other brands as well.
Nadya Ladd on 04/29/2012:
April29,2012.we are pulling our RV with GMC truck,going from Texas to Illinois.right before St Louis Mo, we stopped at the BP station.My husband filled his truck with gas instead of diesel, because of the color green.we were stuck on road,in the middle of that heavy ,fast traffic for 5 hrs! Don't even ask why it took so long, this is what you get when crossing state line(Missouri and Illinois ).truck is in the dealership ,we are late to work.I'm angry at BP,your pretentious environmental green color !!!!
Alex on 05/04/2012:
Here is my nightmare experience in Illinois. While returning home to Indiana I stopped to get diesel at a fuel station in Monticello. About 20 minutes prior, my son had told me that he felt sick in the back seat of the truck so I moved him to the front. A few minutes later, he proceeded to throw-up all over the front seat of the car. After spending a while on the side of the road trying to get that cleaned up as best as possible, we moved on and I made it to Monticello. As soon as I pulled up to the pump, I could tell that he was not feeling well again although he said he was OK. I jumped out, and looked for the diesel. I quickly noticed three colored placards the far right was yellow and the far left green. All the nozzles were black. I picked up the nozzle to the green placard. At this point I was not processing everything correctly because of the puking experience I had just gone through and the fact that I had another 3 hours left on the trip. I pumped a full tank of what I thought was diesel but ended up being regular gas into my truck and as you can imagine, 3/4 mile down the road I lost all power. It was about 4:30 and everything was closing in this small town. Ended up having to get towed 25 miles away. I was towing a trailer so had to get that towed as well which made my tow bill double. Then dropped the truck at a Ford dealership and had to get a hotel room for me and my three children. My wife then left work and drove the three hours making it to us at 11pm. Long story short: Tow Bill-$253
Natalie on 03/20/2013:
2007 F 350 $4741.66
Picked Up Green Handle At BP Satation and Put $90 worth of Gas In My Truck, Drove 10 Miles and heard the Knocking.
We Have Been Conditioned To Think Green Handle Is Deisel!! Green Handle..Deisel. Green Light..Go
BP are you listening...obviously NOT.
Mel on 06/07/2013:
Just grabbed a green nozzle in Sweden and put gas in my diesel rental car, being used to green as diesel nozzle coding in California. It turns out black is the standard there for diesel, green for Eco gas. Cost me a tank drain, new fuel filter and $100 fill up. No color standards yet...don't be too hard on BP
rob on 10/14/2013:
Green should be the standard for diesel. Put 25 gallons of regular in my diesel truck. Luck was with me noticed before I started the truck. Three very nice good ole' boys helped me out. Because we couldn't syphon the gas out. They dropped the tank right in the BP parking lot and syphoned the gas. Not quite the oil spill they made in the Gulf...but they spent some extra $$ on speedy dry.
Frankovitch on 07/10/2014:
Companies spend millions of dollars conditioning consumers, BP has spent millions of dollars on their colored handles idea without even trying to warn their customers about this on going expensive problem for those of us who have already been conditioned to green for diesel handles! I am looking for a class action lawsuit to join!
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BP Refuses to Follow Diesel Market Sector Fuel Dispenser Color Coding: GREEN IS FOR DIESEL, BP!!!!
Posted by on
Rating: 1/51
KINGDOM CITY, MISSOURI -- My husband and I stopped for diesel at a BP station in Kingdom City, Missouri. We are smart pragmatic individuals. We own several vehicles including two F250s. We have filled up our trucks, often and without incident....until today. BP chooses to NOT follow typical US market fuel codification as do its competitiors. Consumers differentiate diesel from gasoline via color coded handles, signage, pump identifiers in this manner: diesel product is identified by GREEN handles, signage, pump ID; gasoline products are identifed by black handles, signage, pump identifiers. BP's major marketing gawfaw is lodged squarely in allocating the opposite to fuel handles at its pumps. And what makes matters worse for BP is the FACT that BP is stupidly PROUD of these very facts! BP, as market analyst and professional, call me. I'll set your company straight, improve consumer confidence in your backward arrogant narcissistic thinking while sharply increasing your revenues. How? By bringing you into proper critical thinking platforms like this: change your diesel pumps/handles to green. Your backward marketing platforms is costing me over $2,000 today because your green handles are NOT diesel product dispensers for our Ford F250 diesel truck. Thanks a million for the most backward marketing that just cost you our future business. Also, enjoy this proper article on how your mismanaged marketing can cost more than just towing, hotel charges and engine repair....it can cost LIVES including high rent equine investment. Here's a well-worded press release from Equine Chronicle: http://www. equinechronicle. com/lifestyle/usrider-alert-diesel-fuel-handle-color-change. html
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Nohandle on 06/02/2013:
Gratefully my vehicle requires only the "regular" grade and I have no problem locating the correct pump. You are not the first to complain the BP pumps are different, perhaps some other brands as well but I just recall BP. I remember the days when the diesel pumps were located in a different area of a station and well marked "Diesel Only". No other pumps/grades around them so there was not a margin for error.

A nicely written warning for others driving vehicles requiring diesel fuel. Thank you.
Jay on 06/02/2013:
I actually complained to BP corporate about this customer alienating situation.

The response I received from them was one healthy dose of corporate arrogance! They obviously couldn't care less about what this has cost to so many people.
FoDaddy19 on 06/02/2013:
I would think that nozzle itself being covered in an oily film that you only see on diesel pump dispenser handles would be a dead giveaway, Smells different too. At the stations I frequent only about 25% have green pump handles that I've noticed. I don't think blaming BP for your blunder is going to do much. If you went to a full service pump and the attendant filled up your diesel truck with unleaded then yes, BP would be responsible. But if you grabbed the wrong pump under what turned out to be an incorrect assumption on your part, then that responsibility is yours.
trmn8r on 06/02/2013:
Your pragmatic side may be overwhelming the rest of your brain. You speak of "critical thinking," and that is precisely what this situation demands.

I would ask what was printed on the pump that the hose was connected to with the handle attached to the end. Reason being, there is no standard for colors of handles on fuel pumps. "typical" is not the same as a "standard", especially not a government mandated standard.

Many (but not all) diesel nozzles are larger than a gasoline nozzle. Thus, when you see a narrower nozzle that could tip you off if you did not read the pump. I read the pump.

I didn't see any mention in your complaint as to what the pump was labeled that you used - if it was mislabeled you definitely have a valid complaint (regardless of the color of the handle).
Suzy on 06/03/2013:
Most diesel pump handles are green true, but not all. It is not a regulated standard followed by all stations regardless of brand. You MUST be aware of more than the color of the pump handle when filling your machine/vehicle. I never rely on color only, I READ the pump label carefully in order not to make such mistakes. If the pump was mislabeled, you have a valid complaint against BP, and even if the event of mislabeling there are other ways to tell for sure. If you were as smart as you claim you would understand you can't just pull up to a pump with a green handle and fill up by color only. Seems that you have accepted that just because most are the same color that ALL must be and no other verification is necessary to get what you want from the pump.
CrazyRedHead on 06/03/2013:
Although my van takes regular I always make it a point to look at each pump says before pumping. With my luck it'll be the day that I don't pay attention is the day that everything is changed. I can see someone not paying attention to the signs (no one reads signs anymore) making this major mistake.
CrazyRedHead on 06/03/2013:
and around here green is diesel and black is regular, mid and premium.
SteveWiginoswki on 06/03/2013:
I've almost filled up my car with the wrong type of gas (using a premium instead of regular) due to the position of the button to press. Often, the regular is the far left button. On rare occasions, has been the middle or the far right button to press. That's why one should always double check to see what they are doing is correct.
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Stop buying their products until they resolve this simple issue!
Posted by on
Rating: 1/51
DUMFRIES, VIRGINIA -- After reviewing numerous complaints on the internet, and yesterday experiencing the same thing, we are asking everyone to stop buying BP products because this is the only way they are going to listen to a real customer complaint and maybe do something about it. We did like so many other diesel drivers, we accidentally filled our diesel truck with gasoline, based on the color of the BP pump handle that is GREEN. We are aware there is no regulated "standard" but almost all stations across the country use this method of identifying diesel at the pumps. We have already read BP's response to consumers and it appears they have no intention of listening to this valid complaint, so the only way to get there attention to this annoying and expensive issue is to just stop buying their products. The cost to have the tank cleaned out and refilled is a minimum of $500.00 and more if you have driven it with gas in it. This is the last time we will buy fuel at BP stations until we see they have addressed this SIMPLE TO SOLVE issue and really listen to customers.
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jktshff1 on 09/08/2012:
I use BP on a regular basis. Better gas mileage and usually very competitive pricing. Never had a problem identifying which handle to use
Suzy on 09/08/2012:
I am reading more and more of these complaints about people automatically assuming green pump handles mean diesel and getting gas instead in those places where it doesn't because they just grab for the green handles without reading and making sure. Yes, maybe the majority of green pump handles do go to diesel but there are some that don't and as you said there is no industry standard that ensures this. This problem could be avoided entirely if people would just take the extra few seconds to make sure of what they are putting in their tanks.

If you can't do that, then yes, it is probably best you boycott those stations that do not put diesel in green handled pumps. But I do not think you are going to be successful at getting enough people to boycott BP for them to change their pumps for your convenience. If people are going to go to the trouble of boycotting en masse enough for the company to pay attention it should be for something like fuel prices that really mattered and from what I can tell that hasn't happened either, so good luck.
olie on 09/09/2012:
I'm not sure what color the handles are in my area. I use another method that IS universal in identifying the type of fuel: the word "Diesel".

trmn8r on 09/09/2012:

This is not a "BP" problem. Compare Hess to Sunoco and Exxon, and there are different colors used.

What is standard is the printed words on the pump. It would cost nothing at all for people to read what is on the pump before fueling, but would cost quite a bit to enact government legislation to arrive at a standard, and then have all fuel filling stations change to meet that standard. The first solution is by far the simplest and cheapest.

I use both diesel and gas, and I have never gotten this backwards. A lot of the time the diesel handle is black, sometimes yellow, sometimes green. I never shop at a BP because there isn't one nearby.
GenuineNerd on 09/09/2012:
Also, diesel fuel nozzles are larger than gasoline nozzles, in order to prevent accidental fueling of diesel fuel into gasoline-powered vehicles. And most diesel/gasoline combo pumps have a separate hose for diesel fuel. You also have to push the right button, upon paying at the pump, to get the diesel fuel. Then buttons are clearly marked as "Diesel" or with an octane number (87/89/93)for gasoline.
FoDaddy19 on 09/09/2012:
I really don't see this as a problem with BP. More of a problem with some people's reading comprehension skills more so than anything else. Furthermore, usually diesel pumps have an oily film on the nozzle, that's instant give away.
tnchuck100 on 09/09/2012:
This issue has cost many BP customers thousands of dollars in damage as a result of using green nozzles for gas. Their arrogant disregard for a widespread convention is unforgivable. Creating this unnecessary confusion in the name of "re-imaging" is a corporate disgrace.
JayByJay on 09/09/2012:
This is one of my favorite repeated complains of all time. Because I have to assume that nearly all of these people had to press "Regular" before pumping.
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The New Tvs At The Pumps!
Posted by on
Rating: 1/51
RALEIGH, NORTH CAROLINA -- I was so angry this morning as I paid over $4.00 a gallon for gas because not only was new card reading equipment installed but each pump has a small tv...At that moment there were 3 tv's blaring away!...Each one of us pumping gas was equally appalled...Is this a tactic to distract the consumer in hopes that we'll put in more gas than we planned or just a plain stupid idea from some overpaid BP executive?

I stopped using BP gas for a while after that gastly spill in the gulf but recently started again mostly for convenience...This morning was my last stop...I can't believe you thought that this was a great idea! Don't you think we consumers are beaten down enough with the prices..Obviously you don't care as long as you receive great paychecks and bonuses...Don't underestimate the ordinary guy..We are smarter than you think.

Former BP customer...No need to respond to me either. My mind is made up and so will others be.
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trmn8r on 04/05/2012:
I'm trying to understand the basis for your complaint. Is gas at other stations in this area cheaper?

My recollection is that most of the BP-branded stations are independently owned, and these small business owners suffered the worst of the brunt of the efforts of those who chose to buy gas elsewhere at that time.

I personally wouldn't mind tvs (at a reasonable volume) for something to concentrate on instead of gazing into the air like David Puddy, if the prices at the station were competitive.
MRM on 04/05/2012:
Kewl! I've never seen a tv at the gas pumps!
Churro on 04/05/2012:
My goodness are we that ADD that we can't even pump gas for a few minutes without the aid of TV sensory overload.

I'd bet these TVs are all about selling ad spots. Yeah, I agree this is over the top.

Good review.
Alain on 04/05/2012:
The only BP station near us continually gets put on local TV for having the highest area gas prices, so I don't bother stopping there.
DebtorBasher on 04/05/2012:
I was thinking the same thing Churro...do we really have to be 'connected or entertained' non stop? Sometimes that moment at the gas pump is the ONLY peace and quiet some people get all day.

We HAVE to be at the bottom of the species list for sure.
FoDaddy19 on 04/05/2012:
I've been to gas stations (none were BP) that have TV's built into the pump, usually they are set to CNN or other news network. I don't think they either add or detract from the gas pumping experience.

dan gordon on 04/05/2012:
Sams club has had tv's on their gas pumps for as long as I can remember. I'm sure the advertising helps keeps the costs down.
Anonymous on 04/05/2012:
We must be behind the times here in AZ. I've sever seen tv's in any gas pumps
madconsumer on 04/05/2012:
these could be used for, as said, advertisements, weather warnings, or other important information.

way to go BP!!
GenuineNerd on 04/05/2012:
I've seen TV's at pumps at a Speedway once-they typically broadcast news briefs as well as Speedway promotions. A few BP's in the Cleveland area have the TV's as well. I don't mind at all catching up on what's happening while I'm filling my tank.
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Your People Should Know the Store Hours
Posted by on
SAVANNAH, GEORGIA -- My co-worker and I stopped at the BP station at Abercorn and Eisenhower in Savannah, GA after getting off of work tonight, August 14th 2010. Being a Saturday, in Savannah, stores sell beer until midnight, because in our town, it is against the law to sell beer and liquor on Sunday. Since we had little time to pick up some beer, we stopped at the BP station to get beer with 15 minutes to spare. The clerk inside the store shewed us and other people away and locked the doors. I thought it very odd to make the closing time for the store at 11:45. Usually stores close at an even number like 12:00 or 1:00. I felt as if she just wanted to wrap things up so she could get out of there. When you have so little time, like I did, it really makes me angry that she would do such a thing, especially in a town where most stores get their rush for beer right before midnight. So instead we ran across the street to the Shell station to get our beer. One of the reasons this infuriates me, is that I work in the restaurant industry. In our restaurant, we must take any guest who shows up, even if it is 1 minute until closing, and serve them the way we would any other guest, even if we have to stay 2 hours over closing time. To give that kind of service to someone, and then get off work and not be extended the same courtesy is insulting. As for that BP, I'll never be back. Because if I can't count on them, it would be a waste of time to stop there. Next time, I might have even less time and not make it anywhere, and have to go out of town to get beer for the weekend.
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Fufu487 on 08/15/2010:
Does this happen often or is it the first time? There may have been reason or circumstances causing them to have to close. But I think generally it's a chance going in right before closing. You may not be served, it depends on restaurant policy.
FlShopper on 08/15/2010:
Most places have their store hours posted on the front door or front window. What hours did this BP show?
Helpful on 08/15/2010:
They could have very easily had a closing time of 11:30 and was already there late. I'm surprised you didn't check the hours of operation before trying to make your purchase.
Anonymous on 08/15/2010:
That, and maybe the owner doesn't want to deal with a bunch intoxicated people coming in his store.
Anonymous on 08/15/2010:
If I were in your situation I would buy my beer on the way into work. Ice it down in a cooler in your vehicle if need be. No need to risk a store closing early, or your employer keeping you late, causing a beerless night.
Weedwhacked on 08/15/2010:
Just because the restaurant you work at has a certain policy about customers doesn't mean that the BP has to have the same policy. What about buying your beer on Friday? That would work.
CrazyRedHead on 08/15/2010:
With the rash of gas station, convenient store hold ups around here I would be trying to get out of there on time myself. There were several murders around here at the local gas stations recently, and one was just a kid that was trying to make a little extra money for college. Employees in these convenient stores and gas stations that are open till really late at night are prime targets for the low lifes with nothing better to do with there time.
Venice09 on 08/15/2010:
I was thinking the same thing, CrazyRed. These convenience stores are easy targets. She might have had a bad feeling and decided to close.
Anonymous on 08/15/2010:
That and who wants a bunch of intoxicated people, driving under the influence, coming in 10 minutes before close and possibly causing a problem for the clerk? Id take my losses and close a little early too.
spiderman2 on 08/15/2010:
If they legally can't sell beer after midnight, it may be their cutoff time for letting people in until after midnight. In our store we can't sell after 5 on a Sunday so at about 4:50 (depending on how many people are in the store) we lock the door so we can get everyone out before 5PM. I'm sure it make some people mad, but we will get in trouble with the law if we ring you up at 5:01 and you don't even want to deal with someone in line with beer when you tell them its too late.
Venice09 on 08/15/2010:
Actually the closing time is unknown. It could have been 11:30 or 11:45. The OP is assuming it was midnight or later.
raven2010 on 08/15/2010:
I wonder if this is the one the OP is referring to:

10401 Abercorn St Savannah, GA 31419

I just called twice to find out their hours---the first time, someone picked up, then hung up. The second time, I got a generic voice mail telling me to leave a message. the business name was not mentioned, so the info may be out dated.
Anonymous on 08/15/2010:
Ah Savannah, GA. I'm a few hours away from Savannah, but planning on taking a trip out that way some time. I heard its a great city.
raven2010 on 08/15/2010:

I found a webpage for one called Chu's BP, just as the OP lists. They say their hours are until midnite, so it appears they did close early

Venice09 on 08/15/2010:
I think spiderman might be right about why they don't let anyone in after a certain time.
raven2010 on 08/15/2010:
Especially on a Saturday night, venice
Anonymous on 08/15/2010:
Yeah I don't blame the clerk at all.
Venice09 on 08/15/2010:
I don't even want to go in these convenience stores late at night. I'm always afraid something will happen and I'll be in the wrong place at the wrong time.
raven2010 on 08/15/2010:
Venice, I worked second and/or swing shift for years. I always planned my gas station trips for days of to avoid going in at odd hours. better safe than sorry.
Venice09 on 08/15/2010:
I don't blame you, raven. I would do the same thing. I warn my son to stay away from these places late at night, too.
Nohandle on 08/15/2010:
Did the clerk state the reason you were refused service and for closing early? The reason I ask is because I found myself in two situations in the past that caused me to never shop at all late at night and pray my gasoline lasted a bit longer if I was on a trip.
yoke on 08/15/2010:
I'm sure the clerk had a good reason to lock the doors.
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Green Handles
Posted by on
Rating: 1/51
TOPEKA, KANSAS -- After a long drive from Colorado Springs to Topeka towing a fifth wheel trailer, I was too tired to notice that the Green handle at BP on the left of the pump was gas not diesel as in every other station I had been to. Five miles later the truck stopped running. The Chevy dealer charged $583 to drain and fix this problem. I see no reason for BP to keep this color on a gas handle and I will be certain to never stop at any other BP stations. The clerk later admitted that this happens a lot.
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DebtorBasher on 06/24/2012:
Yes, that does happen a lot, I've read many complaints on here about that.

Now that you are aware of it, you won't have to stop going there, if that is your only reason for doing so. You said yourself, you were too tired to notice. However since they are aware that this happens a lot...they SHOULD change it.

I have to admit, I didn't even know about the use of a different color of handle...but, I think I would notice the difference of the price I'm paying.
trmn8r on 06/24/2012:
The color of handles is not standardized, so you have to read the pump to verify you are pumping the kind of fuel that you desire.

It is true that at many stations, green is diesel (Hess, for example). But it there is no mandated standard. However, the pump has to be labelled with the kind of fuel it dispenses.
FoDaddy19 on 06/24/2012:
It's usually pretty easy to tell a diesel nozzle just by looking at it, they'll almost always be a bit dirtier and have an oily film on the nozzle itself.
bob932304 on 06/24/2012:
I only have gas vehicles, but whenever I pulled up to a pump I always assumed the green handle was diesel. Helpful.
Anna Molly on 06/24/2012:
The BP I occasionally fuel up at has all green handles. I can see how if I was tired, or in a hurry, I might miss using the right one. However, the handle on the left side at mine is diesel. That I know.
MRM on 06/24/2012:
At any gas station, I disregard the color handle and focus on the grade.

PS. 6 days left till Community Forum is back online! Yahooo!!!
clutzycook on 06/24/2012:
When my siblings and I were kids and our dad would stop for gas, we would always take bets on which color handle he would pick. We didn't understand about fuel types/grades. We just saw the color. But I do remember that the handle color always varied between gas stations. That was what made it exciting for a bunch of little kids. :)
trmn8r on 06/24/2012:
That's interesting clutzy - when I was a kid they still had horse and buggies, so the mystery was if we could find a place with hay and water.
jktshff1 on 06/24/2012:
"I was too tired to notice".....should not have been driving either. It's placed by all the selections what the grade, price and type the fuel is.
Ally on 06/25/2012:
I agree with jktshff1, if the OP was too tired to notice what he was getting, he was too tired to have been a safe driver and should have pulled over to get some rest before continuing. That being said, I pay more attention to the pump labels rather than the color and have noticed long ago that while a lot of diesel pumps are green handles not all are. I'm too afraid of putting the wrong grade in to go by color alone.
MRM on 06/25/2012:
The only thing that is consistent throughout the gas stations is that the grades are in their respective order: 87(left), 89(middle), 91(right), and those are the ones that I pay attention to.
Bill on 06/25/2012:
Exxon does not follow the consistency rule as mentioned by MRM.
They put highest to lowest left to right.
The regular (86) is on the far right.
B c on 08/28/2012:
Why are the colors different??????? I just filled gas into a desel at a green pump at Hess on old post rd in RI. Annoying is n understTemn. Counter clerks unsympathetic. Now, a hefty repair bill. Here, some are orange some black some green why can't the industry straigten ths out???.
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