Brecks.com

1 reviews & complaints.

Product and Customer Service Complaint
Posted by on
This website listed beautiful bulbs, direct from Holland.
I ordered over $300 worth of spring Tulip and Daffodil bulbs. After months of waiting, the bulbs are not exacting what I had paid for. Cheaper bulbs of different species were mixed into the bags of top shelf bulbs.
Their policy is to replace the bulbs, or give a complete refund, whichever the customer requests.
Instead of offering me a refund of two items, they decided to send me a replacement, for next years planting! I replied, in email, that expected a refund, immediately.
That was met with no response. From my expereince, you don't get premium tulip bulbs, and your bulbs arrive mixed with other species of plants that you didn't even order!
They don't stand behind their refund policy at all and customer service is a joke!
     
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User Replies:

Patzy DeBoise on 2012-07-07:
I paid for Geraniums that didn't grow,also plant food.I got reinbursed for the plants that died,but never for the plant food.Which I believe killed the plants.I have always had good luck with your products till now.
L Mathison on 2013-06-29:
I ordered several items. two items did not
come up ---73728 tall hybrid phlox and
anise hyssop 86702. I want my money back.
Not sure I will order from Brecks again
John Rivette on 2013-10-28:
A long time ago I ordered bulbs from Breck's and have not received shipment and the ground is soon going to be frozen. Not impressed with your delivery service.
janet pendleton on 2013-10-31:
The two bearded iris rhizomes were have dead when they arrived. I planted that day but they are the worse looking rhizomes I have ever received. Also I think you changed my order?
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