CINCINNATI, OHIO -- Worse customer service ever. Placed 2 orders with them in the last 2 months. First order they substituted items. Second order they just sent an e-mail stating item not available and they altered the order and refunded the $ amount for the item. Sent an e-mail back telling them to cancel the total order and refund my money and confirm receipt of the request. No response. Called and talked to someone not in the United States. They hung up on me. Called back and finally got someone who could do something. Canceled the order - waiting on my refund. DO NOT ORDER FROM THIS COMPANY - you will be totally disappointed.
This website listed beautiful bulbs, direct from Holland. I ordered over $300 worth of spring Tulip and Daffodil bulbs. After months of waiting, the bulbs are not exacting what I had paid for. Cheaper bulbs of different species were mixed into the bags of top shelf bulbs. Their policy is to replace the bulbs, or give a complete refund, whichever the customer requests. Instead of offering me a refund of two items, they decided to send me a replacement, for next year's planting!
I replied, in email, that expected a refund, immediately. That was met with no response. From my experience, you don't get premium tulip bulbs, and your bulbs arrive mixed with other species of plants that you didn't even order! They don't stand behind their refund policy at all and customer service is a joke!