Horrific Customer Services
CHARLESTON, SOUTH CAROLINA -- In late Jan/early Feb myself, the bride, and a 2nd bridesmaid went to Bridals by Jodi to pick out bridesmaids gowns for a wedding on May 5, 2005.
We picked out the gowns, and placed a deposit for them. We were asked if we wanted to pay an additional $15 for RUSH shipping because otherwise the dresses would arrive only 2 weeks before the wedding, and that would leave the alterations time a little short. Both myself and the other bridesmaid agreed to pay the extra money for this service.
There are actually several problems, 1. the dresses were not ordered as a RUSH which we paid for because they arrived when we were told they would had we not rushed them. 2. The other bridesmaid was charged for a plus sized gown (an extra $15) that she did not need to pay, and still had to pay most of the cost of alterations even though it was the stores fault, and 3. My gown was ordered a size to small.
I picked up my gown on Friday, April 15, 2005 just minutes before the store was to close and was not allowed to try the gown on before I left. On Saturday I went to a shop for alterations and discovered the error in size, and the seamstress told me there was no way to let the gown out as much as was needed. So, I called the store and spoke with the sales associate who told me that yes, it was her fault but that the owner was out of town, and she would call the manufacturer of the dress on the Monday morning. I told her that I had notified the bride that my dress was wrong, the girl at the store told me that I had no right to worry the bride like that ( bear in mind at this point the wedding is only 19 days away at this point).
On Sunday, the owner calls me and leaves a message on my cell phone, stating that he needs to talk to me because I upset this salesperson. He did not call me back, nor did he leave a phone number for me to call him.
At noon, Monday, I still had not heard back from either the owner or the salesgirl so I called the store. The same girl that I spoke with on Saturday answered the phone, and said she had been simply to busy to call the manufacturer and would call me in 20 minutes. The call that I got was from the owner, who stated that he did not care if my dress was wrong, he did not care if the other bridesmaid dress was wrong, how did I know the dress could not be altered, and again how dare I upset his associate by telling her she ordered the wrong gown. At no point in time did this gentleman, and I do use the word loosely, ever say that he was sorry that his store made an error. He also flat out stated that he would not try to get the dress in, in the correct size. After some heated discussion, he agreed to give me a refund, if and only if, I returned the dress on Tuesday, APril 19, the only day he would allow the return, and if the dress was returned "unharmed"! What exactly was I going to do to the dress? The owner also stated that he did not have to give me my money back and that once I had my refund I would not be allowed in his store ever again. As if, I would ever want to step foot in his store after the unprofessional manner this whole situation was handled in.
So far that is 2 bridesmaids dresses in a wedding that only has 2 bridesmaids and both dresses were ordered wrong, so they are batting 1000% in the error department! So, if you are getting married, do not shop at this store for your gown, or for your bridesmaids, there is no guarantee that they will get the order correct and they simply don't care about correcting the situation either. As it is now, the wedding is 16 days away, and I do not have a bridemaids dress, with little hope of getting one in time, and now the bride has to change her plans for her wedding.