Bridgestone/Firestone, Inc. - Page 2

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What is wrong with these people?
Posted by on
DENVER, COLORADO -- My Wife and I were driving through the mountains of Colorado into Denver. On the freeway the car was shutting off and starting up again, it was jerking and jolting and was all over the place.

We were near a Firestone that was near where we had to sign papers for our new house. We pull in and ask them if they can go through the car and see what's wrong.

They tell us that it will be $370.00 for a tune-up...........and that it will be fixed. I thought that was a little high for a tune up but we needed the car because we had to drive back through the mountains that night.

4 hours later they still had not called so we walked from the store we were at (killing time) and asked if the car was done........1 hr later the guy drives the car out of the shop and parks it. I get in and the car does not start. So I am wondering what is going on why did I spend 400 dollars for them not even to fix it? They tell me that the battery is dead. So pissed off I leave.......we got a jump and I went to Napa to get the battery exchanged because it was three months old and still under warranty.

The lady at Napa could not test the battery because her tester was broken but she just replaced the battery. But a day later that is still not the issue. I end up taken the alternator out myself and having it tested and it was bad. So these guys just ripped us off and did not fix anything.

I think that anyone who does not believe that this is going on should call Consumer Reports at any news station and have them investigate this issue. Firestone is ripping people off and sadly are putting people in danger by not fixing the cars the right way the first time.

I went there thinking they were of the best quality but after reading similar stories I am just so pissed off. DO NOT TAKE YOUR CAR THERE!!!!!!!!!!!!!!!!! EVER!!!!!!!!!

A BLIND 90 YEAR OLD WOMAN WHO HAS NEVER WORKED ON A CAR COULD DO A BETTER JOB.

We now have a car that shimmy's from side to side, the right brake rotor is messed up being warped because of how they put their tire back on. And there are multiple other things wrong that I believed they caused.

Somebody should find out who is causing this:

1. Employee's who just don't care?

2. Employee's/managers who get bonuses by selling more products?

I will never go there again......this is the Bush administration of care care. Believe it!!!!

[snip]




     
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HKong on 2008-01-05:
You lost my sympathy when you started to blame the Bush administration for your car problems. I had thought it was the fault of Bridgestone/Firestone.
jktshff1 on 2008-01-05:
never heard of voices magazine or the .org site.
if it's so good why are you posting here?
Post sounds like some kind of free advertising scam for that site.
notice the posters nic
Anonymous on 2008-01-05:
jkt, you really never heard the voices???
jktshff1 on 2008-01-05:
Yea, hear them all the time.
I just do what the voices in my head tell me to!
Anonymous on 2008-01-05:
OK, I will ask the question, unless I missed something what does a tire and bad rotor have to do with this whole mess? Thought it was a battery, alternator and tune up.
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UNSATISFACTORY VEHICLE REPAIR
Posted by on
NORTH LITTLE ROCK/MCCAIN BLVD, ARKANSAS -- I OWN A 99 CHEVY S-10 BLAZER, 4 WHEEL DRIVE. THE ALTERNATOR WENT OUT AS I WAS DRIVING ON THE INTERSTATE. THIS WAS A SATURDAY. I HAD IT TOWED TO A FIRESTONE STORE. SINCE I WAS ALREADY THERE, I TALKED TO THEM ABOUT MAKING SOME ADDITIONAL REPAIRS. I TOLD THEM TO REPAIR/REPLACE THE ALTERNATOR; THE BRAKES; OIL CHANGE (AND TO USE CASTROL OIL),TUNE-UP, FRONT END ALIGNMENT AND WHEEL BALANCE. THEY TOLD ME THAT I ALSO NEEDED THE COOLING SYSTEM FLUSHED AND I AGREED TO IT. I PICKED THE TRUCK UP THE FOLLOWING DAY, SUNDAY. MONDAY I NOTICED THAT I WAS HAVING SOME TYPE OF VIBRATION HAPPENING WITH THE FRONT DRIVER'S WHEEL. I TOOK IT BACK. THEY TEST DROVE IT AND TOLD ME THAT IT WAS MY SEAT VIBRATING. I WEIGH OVER 300 LBS.AND MY SEAT IS WASN'T VIBRATING. AND WHAT DOES THAT HAVE TO DO WITH THE WHEEL? WHEN I DISAGREED WITH THEIR REASONING, I WAS THEN TOLD THAT THEY DID NOT DETECT ANY VIBRATION AT ALL AND THAT THERE WAS NOTHING ELSE THEY COULD DO ABOUT THAT. I THEN TOLD THEM THAT AS I WAS PULLING INTO THEIR PARKING LOT, THAT MY BRAKES MADE A LOUD RUBBING, SCRATCHING SOUND AND FELT LIKE THEY HAD LOCKED UP MOMENTARILY. I WAS TOLD THAT THEY DID NOT GET ANY OF THAT WHEN THEY DID THE TEST DRIVE; DID NOT BOTHER TO RECHECK THE BRAKES AND TOLD ME THAT BECAUSE THEY HAD INSTALLED NEW FRONT ROTORS AND PADS, IT WAS GOING TO TAKE A FEW DAYS FOR THE TWO NEW PARTS TO ALIGN THEMSELVES.THEN THE EMPLOYEE THAT WAS GIVING ME THIS EXPLANATION PROCEEDED TO WALK AWAY FROM ME AND BACK INTO THE BUSINESS. I LEFT AT THIS POINT, NOT KNOWING WHAT ELSE TO DO. I WAS REPAIRING THE TRUCK FOR ONE OF MY SONS TO USE AT COLLEGE. I TOOK THE TRUCK TO HIM. ONE WEEK LATER, MY SON CALLS ME AT WORK. HE IS STRANDED ON THE INTERSTATE 9:00 AT NIGHT. THE BLAZER HAD OVERHEATED. WE TOW IT HOME, AND WITH THE HELP OF A GOOD NEIGHBOR DISCOVER THAT THE HOSE FROM THE RADIATOR TO THE OVERFLOW TANK HAS NEVER BEEN RECONNECTED AFTER THE COOLING FLUSH. THERE IS NO WATER IN THE RADIATOR. I CALLED FIRESTONE AND TOLD THEM WHAT HAPPENED. THEY TOLD ME TO HAVE IT TOWED TO THEM AND THAT THEY WOULD TAKE CARE OF IT. I ASKED THEM IF THEY WOULD ALSO TAKE CARE OF ANY DAMAGES THAT THE OVERHEATING MAY HAVE CAUSED. THEY SAID YES. AFTER I GET THE BLAZER BACK TO THEM, A FEW HOURS LATER, THE SAME MAN WHO TOLD ME THAT MY SEAT WAS VIBRATING TOLD ME THAT THE PROBLEM WAS THAT I HAD A HOLE IN MY RADIATOR. I ASKED HIM WOULD THEY NOT HAVE NOTICED THAT DURING THE COOLING FLUSH. AND OF COURSE THEY SAID THE HOLE APPARENTLY "JUST" HAPPENED. I AM NOT A MECHANIC, BUT I JUST DON'T BELIEVE THIS IS WHAT HAPPENED. I AM ALSO A SINGLE WOMAN. I PAID FIRESTONE OVER $1,000.00 TO MAKE THESE REPAIRS.(AFTER LOOKING AT MY BILL, I ALSO NOTICED THAT THEY DID NOT USE CASTROL OIL FOR THE OIL CHANGE EITHER). AND, OF COURSE THEY CLAIMED NO RESPONSIBILITY FOR THE TRUCK OVER HEATING. I HAVE SINCE SPOKEN TO SEVERAL PEOPLE WHO HAD HORROR STORIES ABOUT THIS PARTICULAR FIRESTONE STORE. MY BLAZER IS NOW AT ANOTHER REPAIR SHOP GETTING A NEW DISTRIBUTOR CAP, ANOTHER TUNE UP AND 2 NEW HEADS. I TRUSTED THIS COMPANY WHO HAS BEEN IN BUSINESS FOR DECADES, BUT IT'S COSTING ME AN EXPENSIVE LESSON. IF YOU DO NOT KNOW MUCH ABOUT VEHICLES, PLEASE TAKE SOMEONE WHO DOES WITH YOU WHEN YOUR VEHICLE NEEDS REPAIRS.
     
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SUNDERING on 2006-10-05:
To JayD...Sorry for the CAPS. And, I had no idea about
Firestones rep. In the future, I will do more indepth research.
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Do Not Trust Firestone
Posted by on
MEMHIS, TENNESSEE -- I am writing in reference to service I received at Firestone on 11/13/2005. I went to 5010 Park Avenue Memphis, TN 38117 for car maintenance. I requested the following services:

· Oil Change
· Tune Up
· Wheel rotation and balance
· Front brakes
· Radiator system flush

I was preparing my car for the winter. I spoke with Herman at the front desk and he gave me a total estimate and told me that my car would be ready in a few hours. When Herman called me and told me my car was ready, but I had a hole in my radiator. My car was running fine and had not been smoking or running hot till I picked it up from them. When I asked if there was a leak in the radiator, could it be repaired? Herman responded by saying I would need a new radiator and that he could check on the status of how much it would cost me. He told me he was weary of giving a guessed estimate over the phone.
Once I arrived to pick up my car he did not charge me for the radiator flush service but gave me a $750.00 estimate for a new radiator. I was to call him the next day to confirm the price. My car was in fine working order before I took it to Firestone. It had not run hot or started smoking under the hood till they serviced my car. I am filing a business service complaint to the following:

· The Better Business Bureau
· The Census Bureau
· US Federal Dept. of Labor
· Community Legal Center
· Firestone Corporation.

I will be getting a second opinion on my car. I do not plan to do any business with Firestone in the future and will highly recommend to my family, friends, co-workers and clients not to trust Firestone with their car due to my experience.

This is a situation of price gouging and tampering with my car when there was no damage to my radiator prior to taking it to Firestone for car maintenance. I would like to have this problem corrected before proceeding with additional action to correct this problem.
     
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Anonymous on 2005-11-14:
Why would you send a complaint to the Census Bureau, and the Department of Labor???
Anonymous on 2005-11-14:
I think we know where tigg is going with the Census one. Good job for not falling for the scam, tigg. F.Y.I. the I.N.S. is now the I.C.E. They are probably a little busy as well though.
Anonymous on 2005-11-14:
FYI, a leak is not difficult to detect, even for the average consumer. Don't trust car dealers or those who claim to be them. You can check your own coolant level and leaks?
Anonymous on 2005-11-15:
^^^I see the fluffer boy has reinvented himself yet again
GreenGuy on 2007-01-01:
Why would a business try to tell you such a questionable story? There is a thousand things they could have told you to rip you off if that was their motive. You probably had a leak in your radiator maybe a seepage or slight leak. The technician probably saw the leak as he is trained to do just that and put a pressure tester on your radiator to then confirm that the radiator was leaking. Pressure testers pump 15 to 20 psi into your cooling system. This additional pressure probably made the leak worse. However, the leak was already there and you cannot blame the tech for doing his job according to industry standards.
Repairing radiators is a dying practice since it is usually only partially succesfull. Replacing your radiator is the proper repair. If you know so much about your car and exactly what condition it is in then why do you take it to a repair shop? Fix it yourself that way you know you are not being ripped off. It is disgusting when people blame others because of ignorance.
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Oil change service
Posted by on
Rating: 1/51
CHICAGO, ILLINOIS -- It's a shame you have too wait 3 or 4 hours for something as simple as an oil change get the little work out first then the big work, then they won't be so backed up common knowledge.
     
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danie1442 on 2012-06-19:
Did you have an appointment? If not, then that could be the reason for your wait. Also, most places work on vehicles first come first serve.

If you didn't have an appointment, why do you think they should have worked on your vehicle ahead of others that came before you just because it was a "small job?"
trmn8r on 2012-06-19:
I agree with the first reply. Auto repair shops don't usually go by the size of the job - it is first come first served unless you have an appointment.

When I schedule service at my mechanic I let them know I will be waiting for my car, so they schedule me first thing in the morning.
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Rosie
Posted by on
Rating: 1/51
RIVERVIEW, FLORIDA -- Took my car to Firestone located at 10135 Bloomingdale Avenue in Riverview Florida for a simple oil change. The next morning I see oil on my garage floor. I returned to the shop immediately. When they put my car on the lift, the tech saw that the oil plug was not replaced properly. The tech said my engine would be fine. Lies!My engine threw a rod 28 days later. Filed a claim with them, but they are refusing to take responsibility for the mistake. The damages came to $4500.00.
     
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FoDaddy19 on 2012-04-27:
I guess this begs the question, How much oil did you see on the garage floor, and if there was a large quantity of it, why did you drive the car back without the majority of the oil in the engine?

The shop probably did leave the oil plug too loose, and I think you may have a case, but the kicker is going to be that the engine lasted almost a month before expiring. A lot of things can happen in a month, and it's going to be tough to prove beyond reasonable doubt that the shop's negligence alone cause the engine to fail. Good luck.
GenuineNerd on 2012-04-27:
You probably should have checked the dipstick, checked for the source of the leak, and topped off the oil, before driving it. If your oil light came on, the engine should have been shut off immediately. Once, Walmart botched up an oil change on my car. They didn't put the oil filter on tight enough. When my oil light came on, I immediately turned off the engine, checked for leaks (that's how I found out the oil filter was loose), tightened the oil filter, and walked to a nearby Walgreens to buy 3 quarts of oil to top it off (it was a 4-quart engine.)
trmn8r on 2012-04-27:
As the others have alluded to or said, what it important is what the level of the oil was when you noticed it on the floor, got back to the shop, and what was done following that (is tightening all that was needed?)

The two things *may* be unrelated - it is impossible to tell so far.
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Sold Me Old Tires
Posted by on
CHICAGO, ILLINOIS -- I went in for oil change 05/12/10 and they said I needed four new tires and learned they were old tires with white walls on the other side of the tires and charges me for oil change, new brakes, tire rotation, steering alignment for life of the car all for $1650.

They are selling out date tires I want my money back and will never go to them for anything again, rip off and bad customer services and never own up to their products and looking to sell you anything.
     
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azRider on 2011-03-17:
what did the date say? just because they are white wall does not mean they are old, they still make them. in fact some people will pay extra for them for older cars they restore. you should include the date on the tires as well so you have a better case in case you need to sue.
trmn8r on 2011-03-17:
What date did you buy the tires, and what date code is on them - this information is critical to the complaint.

The fact that the tires are whitewalls, in and of itself, isn't a problem.
biomajor on 2011-03-17:
I thought the only difference in a white wall tire and a non white wall tire was which side was placed on the interior side of the car?
trmn8r on 2011-03-17:
I believe you are mostly correct, biomajor, except a blackwall tire has no whitewall side and a whitewall one has one.
biomajor on 2011-03-17:
I didn't know that. They always ask me which side I want facing out. I always pick black side out because the white gets so yucky on my country roads.
trmn8r on 2011-03-17:
Right. The condo/early bird crowd goes with whitewalls. The rest of us go black.
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Hassle
Posted by on
TENNESSEE -- Last week my car starting smoking and so I took it to my local Firestone Complete Auto Care center. They took a look at it and stated that the rear main seal was probably my source for a leak causing the car to smoke like the dickens. So needless to say they began to work on it and found another leak of oil and it would be Monday before that part would come in. Well I called Tuesday and they told me the part would not be in til Wednesday morning. So they finally got finished with it today, however the car is now sluggish and when I took it in it was not that way. Ugh now my car is a piece of he-double hockey sticks thanks to Firestone.
     
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azspots on 2010-11-12:
Well, then I would take it back to the "probably the main seal" people and tell them what you just told us.
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A/C Stopped Working After Oil Change
Posted by on
I went in for an oil change and left with my air conditioner no longer working. My a/c worked all summer, including the morning I pulled into A&R Tire. As soon as I left the shop my a/c only shot out hot air. What is really infuriating about the situation is that on the invoice they gave me (the list of things they think I should fix) there was a note that my a/c has a leak! This implies that the a/c was not in proper working condition before I had it checked but it worked only minutes before A&R got their hands on it. Coincidence? I think not.

In addition to this I overheard the manager on the phone say that there are lots of bad reviews of A&R Tire on the internet but he said they were all untrue. I doubt there are many people who would take the time to write a comment on the internet if it was untrue.

I do not trust A&R Tire - they get you in with good coupons then find ways to get more money out of you than you expected. I will not go to them again even for a free oil change for fear they will mess up something else on my car.
     
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Anonymous on 2009-09-23:
Sounds like they caused the leak so that you can go back to them and get it fixed.
Anonymous on 2009-09-24:
I highly doubt someone punched a hole in your a/c hose. I think it was coincidence. They noticed it, it had already been leaking, you just ran out of luck.

And yes, many people complain on here about sompaines then they themselves are the problem. The way you put it would make someone believe just because you are accused means you are guilty. Not so. For every legitimate complaint, there will be 10 bogus ones.
tbro on 2009-09-25:
That happened to me once. I took my car in to get get looked at(this was another company) the mechanic saw that it was an easy fix, so he fixed it for free! During the repair he accidenally cut into my powersteering hose. About 10 min down the road I noticed that it was extremely difficult to change lanes or turn anywhere for that matter. Anyway, to make the story short I was only 16 at the time and didn't want to take the car back because I never had to pay him for the first repair.
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Hidden Expenses and additional charges
Posted by on
INDIANA -- I've been a loyal customer of a local Firestone service center. I have two older vehicles and in the past, they always did right by me (as far as servicing my vehicles).

However, over the last 1.5 years I've notice that my repair bills have been quickly increasing in cost. It took some investigation on my part and some honest answers by the local management. What corporate (Firestone) has done is greatly increase the amount they charge for parts, NOT the labor.

For example, they want to charge almost $400 for a new distributor for a 1991 Honda. Pep Boys and other local service centers want to charge about $200. The auto part store of course charges even less than that.

They (Firestone) has done this (from the local manager's mouth) to increase the bottom line profitability while not appearing as though they have raised their prices. That is, they expect consumers to compare the price of labor, but not the price of parts.

I just thought that others should be made aware of this tactic undertaken by Firestone.


     
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Overcharged again
Posted by on
TOLEDO, OHIO -- I have been to my local Firestone dealer in Toledo, Ohio several times within the last 10 years with various vehicles for various reasons. They are less than a mile from my home and are more of a convenience than anything else.
In the last three years I have taken three different vehicles to them for tire repair. Each time I was told the nail/screw was 'on the side' so the tire couldn't be repaired. They said the tires are very worn and they suggest four new ones. Expected cost going in: $20. Actual cost coming out: $220. The next trip was for tire repair but again was told it couldn't be repaired. Expected cost going in: $20. Actual cost coming out: $100. My third and final trip was yesterday. I had a screw in the left rear driver tire. Almost dead-center. Well, I received 'the call' at 10am. Surprise! The screw is more on the side and the tire can't be repaired. I argued with the salesman but to no avail. He also said the tires look like the originals and should be replaced. I agreed that they probably did need replacing but here's the issue:

I was charged $21.99 for a patch-plug, balancing, labor to take the tire with the screw in it, and flat repair------for a tire they never repaired!
The tires were $87/each. Belle Tire had a sale for $59/each. (A savings of $112)
Then I was charged $11.96 for lifetime wheel balancing-parts, $40 for Lifetime wheel balancing-labor, lifetime rubber valves for $16 and $48.72 for Lifetime labor for tire replacement/repair.......none of which I asked for. I also asked that I have the tires back, which weren't available when I picked up the van but they went back to retrieve...but was charged $4 for tire disposal. Basically I paid $254.68 more than I should have or 54% of the total bill. Expected cost going in: $20. Actual cost coming out: $550.91. Of course they said I needed front and rear wiper blades (they always say that too) Cost: $9.99 each plus $3 each labor for a total of $39. I did not have them replaced as I just did them all 3 months ago......You've got to be kidding. Oh, lets not forget the $69.00 alignment charge for the new tires. Here I spend $87 per tire ($348.00 total) and they charge me an additional $69 to balance them? Get real. Let's not forget the $7.62 for shop supplies whatever those are. Rags????
Firestone just got their last dollar from me. I am going back to the dealer tonight to rehash all of this. If I get no satisfaction, Firestone Corporate will be hearing from me.
     
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KateM on 2006-03-28:
You authorized all those charges. You don't have to let them do the work. If you truly felt the tire could be plugged then plug it yourself you can buy a kit for like $5. You didn't have to buy the tire or go along with any of the other repairs. This is a nonsense complaint.
dsmith68 on 2006-03-28:
You could have gotten a quote and then gone somewhere else.
Hugh_Jorgen on 2006-03-28:
Many tire stores are becoming less likely to try to fix questionable holes in tires due to liability issues. It's easier and safer to claim the hole is unrepairable. That being said, no one forced you to buy tires there - if Belle tire was cheaper you should have gone there. As far as lifetime balancing and lifetime road hazard coverage, last I knew this was optional - you can get the regular balancing for much less. You would have fared better doing this in person - it's easier for them to confuse you over the phone.
ladylove on 2006-03-28:
I don't blame you and I hope you resolve this issue and get every penny back because you deserve it. I know for a fact they try to get you for your money that's why I don't deal w/ them anymore I reported them to the Better Business Bureau, and they know all the problems with them. you should add your 3 cents.
dsmith68 on 2006-03-29:
Lady, Why should he ask for his money back? He agreed to the charges. Had they done the work without getting his consent, then he would have a cause.
Anonymous on 2006-03-31:
LadyLove: I’m with you I hope he gets some kind of satisfaction even no he most likely won’t get anything. These people do this all the time because they are trained to do this to people. Midas, Sears and even Wal-Mart all do the same thing. O, except to dsmith, he has superior knowledge, superior wisdom and would never be taken by anyone BS….
GreenGuy on 2007-01-01:
You are....
Who would want to patch a questionable tire? Is your safety that devalued that you would risk your life over a hundred dollars or whatever it was. Did you ask to see the tire? Did you call to compare prices? Did you ask if they had a cheaper tire to fit your small budget? It seems that it is everyones fault but yours.
ladylove on 2007-05-29:
dsmith has no life, and just remember scrooge your day is coming and I pray for you. Lidman lets slap him with the truth
Never again 1959 on 2009-05-06:
Firestone is a piss poor company. PERIOD.
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