Bridgestone/Firestone, Inc. - Page 2

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27 Reviews & Complaints

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Firestone/Bridgestone Hell
Posted by Q100 on 08/05/2011
GEORGIA -- I recently took my car to a local Georgia Firestone; because of slight smoke coming from the radiator area The technician inspected it and performed a block test. Afterward they told me the block test found no problems and the smoke was due to a leak in the radiator and the radiator needed to be replaced.

So they had to order the radiator and the work could not be done that day. So I told the tech at the front desk I would leave the car and take a taxi home. He then told me it wasn’t necessary to leave the car I could drive it home and come back the next day. But I was very skeptical because I did not want to cause further damage. He then had another tech come to me and reassured me it was safe to drive it home because there was no signs of the head gasket would fail??

Assuming the car was safe made a stop at a grocery store on the route home. So the next day I returned to Firestone to have the radiator replaced, but before they replaced the radiator, Taking the advice of a friend, I asked them to inspect the vehicle one more time to make sure there was no further damage and if they could perform another block test even if it would cost a little extra. The technician came back a few moments later and said they checked it out and everything was fine and they would go ahead and replace the radiator.

After they were done installing the new radiator, they called me into the garage where my car was being worked on and told me the head gasket was blown or no good because it failed the block test.

As you could imagine I was very upset. The managers at the location were no help so I contacted corporate office for some answers. I just wanted peace of mind and wanted to make sure it wasn’t the fault of the tech who worked on my vehicle.

But when they finally got in touch with me the guy at consumer affairs said he talked with the tech at the local Firestone and the told him they advised me not to take the car home, which is a flat out lie, they claimed when I took the car I drove over a hundred miles, which is another lie they told the claims department that they told me it wasn’t only the radiator which is also a lie. The claims department said they were a neutral party and they would have the car inspected, which they never did. And everyone at the corporate office was just rude, condescending, and basically acted if I had no right in questioning their work or company. And basically told me they were not liable even before they even investigated the issue. (that does not sound neutral)

Now after my car sat at their location for almost 2 weeks for no apparent reason no investigation of the car and basically treated me like a piece of crap. I finally picked up my car and is now pouring engine coolant, the car constantly shakes makes a loud rattling noise my odometer does not work, all lights on dash do not function, my headlights don’t work, my window does not work the car stalls after driving just driving a couple of blocks after picking it up from Firestone; basically the car is non-functional and had none of these problems prior to dealing with Firestone.

I must admit I’m not too auto mechanically inclined and do not want to be a pest but is this my fault… need some advice before taking further action

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Posted by Anonymous on 2011-08-05:
You are not at fault. The business where you took your vehicle should be ashamed of the technicians they have representing their company.

It's just another life lesson. The only way we find the businesses we like and dislike is by trial and error. Good review!
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Nightmare on Firestone St (Randolph AFB)
Posted by Josue on 07/06/2011
SAN ANTONIO, TEXAS -- I took my vehicle to the Randolph AFB Firestone location to have an oil leak checked and fixed. They added an oil leak detection dye to make sure where the leak was coming from. They said the leak was coming from the camshaft seal and since that seal needed to be replaced I should go ahead and replace about five more seals and the all the belts since in order to get to the damaged seal all those items would need to be taken apart. The vehicle has 109,000 miles on it so it made perfect since to me to go ahead and take care of it now and save on extra costs in the future.
AND SO THE NIGHTMARE BEGAN; I get my car back supposedly fixed. A couple days later I notice oil spots on my driveway, I get under the car and it was leaking from the same spot. As I am driving back to Firestone to get them to fix the leak again, the belts they installed start making noise. I tell them what’s going on and they say they will take care of it. That day I get a call back from Steve the service manager saying they can’t see a leak anywhere and maybe it’s just residue oil from the old leak. I pick up the vehicle and as soon as I drive into my driveway I get under the vehicle and see a drop of oil coming from the same location. I take the vehicle back the next day and they say they will take care of it. I call back later in the day to find out what’s going on (at this point all the conversations I had with the service manager Steve and the manager Bill where initiated by me since they never had the courtesy to call me and give updates) and they say the leak is coming from the oil filter gasket. They would have to order the part and it would not arrive until Friday. They finally get the part and they finish installing it by Monday. Guess what happens next; the car is steal leaking oil. I call the firestone corporate offices and the District manager Roy calls me. I explain everything that has happened he apologizes and tells me to take the car back to them and he will make sure it gets fixed. They redo all the work they initially did, I was told to pick up my vehicle at 5:30pm, by the time they got done it was 7:45pm and there I was waiting. I run the vehicle for a couple of days and what a “shock” (not really)! The car is still leaking oil, its making a loud noise and is completely out of timing. I call the district manager and we agree to take the care to another Firestone location on FM 78. When I take them the car and they take it apart it was like they had let a 6 year old kid play mechanic with my car. The camshaft seal was still leaking, they did not install a screw on the oil pump so there was even more oil leaking, the timing belt was installed incorrectly to the point that the timing arrows where at complete opposites of each other and the newly installed pulley had to be replaced because of damage, and to top it off, they had left a belt loose which was scraping against the oil pump and had damaged it to the point that it needed to be replaced.
I finally got some competent individuals at this Firestone location and they fixed everything on the vehicle. Since there were parts damaged due to the incompetence and unprofessionalism of the Randolph AFB Firestone mechanics, they had to order them and it took an extra 4 days to finally get my car back. This time it was fixed correctly and I have had no issues with it so far.
In summary, it took them 37 days to fix an oil leak and caused additional damage to my car. The fact that this location mainly serves the military is shameful. You would think they would have the most competent people working there but they obviously have what was left over from whatever mechanic school they graduated from. Apparently they got there technician licenses and customer service skills from a cereal box. DO NOT USE THIS LOCATION UNLESS YOU WANT YOUR VEHICLE TO FALL APART THE MOMENT YOU LEAVE THEIR SHOP.
PS: Just came back from firestone, car is still leaking oil. Stay tuned
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Sold Me Old Tires
Posted by Rolanda on 03/17/2011
CHICAGO, ILLINOIS -- I went in for oil change 05/12/10 and they said I needed four new tires and learned they were old tires with white walls on the other side of the tires and charges me for oil change, new brakes, tire rotation, steering alignment for life of the car all for $1650.

They are selling out date tires I want my money back and will never go to them for anything again, rip off and bad customer services and never own up to their products and looking to sell you anything.
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Posted by azRider on 2011-03-17:
what did the date say? just because they are white wall does not mean they are old, they still make them. in fact some people will pay extra for them for older cars they restore. you should include the date on the tires as well so you have a better case in case you need to sue.
Posted by trmn8r on 2011-03-17:
What date did you buy the tires, and what date code is on the them - this infomation is critical to the complaint.

The fact that the tires are whitewalls, in and of itself, isn't a problem.
Posted by biomajor on 2011-03-17:
I thought the only difference in a white wall tire and a non white wall tire was which side was placed on the interior side of the car?
Posted by trmn8r on 2011-03-17:
I believe you are mostly correct, biomajor, except a blackwall tire has no whitewall side and a whitewall one has one.
Posted by biomajor on 2011-03-17:
I didn't know that. They always ask me which side I want facing out. I always pick black side out because the white gets so yucky on my country roads.
Posted by trmn8r on 2011-03-17:
Right. The condo/early bird crowd goes with whitewalls. The rest of us go black.
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Posted by Speedy2012 on 11/11/2010
TENNESSEE -- Last week my car starting smoking and so I took it to my local Firestone Complete Auto Care center. They took a look at it and stated that the rear main seal was probably my source for a leak causing the car to smoke like the dickens. So needless to say they began to work on it and found another leak of oil and it would be Monday before that part would come in. Well I called Tuesday and they told me the part would not be in til Wednesday morning. So they finally got finished with it today, however the car is now sluggish and when I took it in it was not that way. Ugh now my car is a piece of he-double hockey sticks thanks to Firestone.

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Posted by azspots on 2010-11-12:
Well, then I would take it back to the "probably the main seal" people and tell them what you just told us.
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One of the worst Service
Posted by Sameer123 on 09/06/2010
Just would like to share the experince I have with firestone ragarding my visit to Firestone for over heating issue in my Chrysler 300 M .

I used to live in Seattle one year back and noticing over heating issue with my Car. I took it to nearby Firestore Service Center, Federal Way, WA. They came with the solution that Car needs a thermostat replacement. I agreed. It cost me around 350 bucks. But problem was not resolved. I went to back to them that Issue is still there. But they were not agreed. and I spent a week, visiting Firestone for a week. Later Due to some my project. I had to shift to Chicago hence car was kept in storage. I hardly drew the car 50 miles .

After one year I shifted my Car in Chicago and found Its still overheating. I called to Local firestone, complaining the same. Initially he was not ready to even listen to me. But when I insisted that Its Firestone's responsibility. He agreed and asked me to come to shop for check up. I took an appointment and went to store for free check up. The guy checked and said. Its raditor needs to be replaced and estimate is around 655.00 including labor and parts. I said, same should be found out when I showed the car last time. But he argued .

Since it was big money and thought of taking second opinion and discussed with one of my local friend. he suggested me a local auto shop it westmont. I went there for check. The Guy, saw the car and suggested that its only raditor cap which causing the overheating and would cost 26.00 including the water. I agreed to do the replacement and issue is fixed with 26 doller .

Thanks to my local friend. He suggested me the store. I will never even see the firestone in my life .

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Posted by Weedwhacked on 2010-09-06:
I had issues before with overheating. I would purchase the thermostat (about $40) and install it myself. Sounds like these mechanics aren't being thorough with their inspections.
Posted by fast327 on 2010-09-06:
Wow! A thermostat repacement for $350.00? A radiator cap replacement for $26.00? How much is water where you are? My,My,My! Times, they are a-changin'!
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A Fire Stone store in Katy Texas takes advantage of elderly man
Posted by CAFF_2001 on 06/23/2010
KATY, TEXAS -- Last week a family member took his car to a fire stone, located in Katy, Texas (Store # 029254 727 S Mason Rd Katy, TX 77450-3421) to have the car's starter check, it seems to have given him problems. They really took advantage of this old man. He is in his seventies and with a limited income and knowledge of cars. This location really did rip him off. He ended up paying for a car starter, a new battery and cables more than 500.00 dollars!!. I just can't believe how people can take advantage of our older citizens.
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Posted by Starlord on 2010-06-23:
In the first place, Firestone is one word. What makes you think that they took advantage of this elderly man? $500 does not sound too out of line for a starter, battery and cables. It is about what I would expect those items plus labor to run. Don't you feel this man is able to fight his own battles? That for some reason you have to interfere in his affairs? Did he ask for your assistance, or did you just decide he got ripped off on your own hook?
Posted by raven2010 on 2010-06-23:
I dont understand...where is the rip off. Were those items not needed?
Posted by clutzycook on 2010-06-23:
First, did it fix the problem with the car? Second if he felt that this might be a bit excessive, he probably should have taken it to another mechanic for a second opinion (especially since this person's car knowledge is, as you say, limited). I know that $500 is a lot of money to most people and I know I would make darn sure that I absolutely had to part with it in order to get my car working again.
Posted by GenuineNerd on 2010-06-24:
Sometimes the elderly seem to think that they're still living in the 1940's or 1950's. I had an elderly neighbor who I was looking after; I took his car to a neighborhood garage to have a leaking power steering hose replaced and to have the exhaust system replaced converter-back, as well as have the oil changed. He only used this car to drive to the supermarket and the bank. When the repair bill came to almost $400, he was shocked, but he did pay it. He didn't realize that car repairs can run into money, especially with cars being more complex now than before. The $500 figure does sound about right to replace a starter, starter solenoid (usually replaced with the starter if it's mounted on it), the battery cables, a new battery, and labor. I doubt if this elderly man was ripped off or taken advantage of.
Posted by Sheriffs Uncle on 2010-06-24:
My question is whether the car really needed all three things. If he is under a tight budget, it should have been presented to him which part(s) were absolutely necessary, and which parts needed replacing very soon. You can't tell me that all 3 suddenly needed replacing to make the car operational. Maybe the bad starter played a part in ruining the battery. Still, the cables probably could have been salvaged. It depends on the model as far as labor charges for a starter. I had mine replaced for under $100 recently. $500 may not be out of line for said repairs, but the bigger issue may be how Firestone offered this man his options.
Posted by PepperElf on 2010-06-24:
I'm of mixed opinions on this.

1 Prices
Yes a car repair CAN cost you $500, mainly depending on how much labor it takes.

However I'm talking about places with good reputations - either dealers or places with good word-of-mouth reps. And never agree to work until you know the ballpark price of how much it may cost. Sometimes you can find cheaper rates elsewhere

2 Firestone
I've already had issues with them. Thank you for letting me know they're also "Bridgestone". I'll be sure to avoid BOTH companies forever.

the firestone in VA pissed me off royally... they illegally scraped my DMV-issued REGISTRATION sticker when I got the car inspected. then they tried telling me it was "the law" (BULL****, i checked... they have no legal authority to **** with a valid DMV-issued registration sticker, especially one from another state)
Posted by Sheriffs Uncle on 2010-06-24:
CAFF 2001, you are out of line. How are we to know the price of those items. For my Lincoln Town Car, they are 3 times that. Maybe you should have included this info in your initial review so we could have had a more educated opinion. Also, not all starters are easy to get to. The model of the vehicle makes all the difference in the world. And if you paid any attention, I sided with you on this matter before you threw your insults at us.
Posted by PepperElf on 2010-06-24:
yes the parts prices ARE cheap - but you're only factoring in PARTS prices. Labor will always jack that price up.

i was a bit on your side - cos i hate firestone, & i think there's better pricing out there - but calling us "idiots" is losing that support FAST

the ONLY way you'll get the price down to the price for parts is to buy the parts yourself and do it yourself or get a friend to do it for you.

You should have done what I did. I saw their estimate, said "hell no" and went to someone else.
even though it meant that i had to accept an inspection-rejection sticker on my car.

their estimate was approx 300. the sears down the road charged me a little over half of that.

ALWAYS check the price before you get the work done.
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Fee you to death
Posted by Kinsmed on 01/29/2010
Just off the phone.
They have a late fee of $38 if your payment of 35 is late.
They have a fee of $10 if you want to pay them on the phone!
How the hell will they stay alive once this becomes common knowledge?
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Posted by BEJ on 2010-01-29:
What are you trying to pay off--credit card? Many companies charge for phone payments because an outside service handles their phone payments-- online or checkpayments do not cost fees. I do not know of any company that does not charge for a late payment. If you do not want fees--pay on time and by check.
Posted by Anonymous on 2010-01-29:
Most places have late fees if you pay things late... that *is* common knowledge... or should be.
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A/C Stopped Working After Oil Change
Posted by Memememe on 09/23/2009
I went in for an oil change and left with my air conditioner no longer working. My a/c worked all summer, including the morning I pulled into A&R Tire. As soon as I left the shop my a/c only shot out hot air. What is really infuriating about the situation is that on the invoice they gave me (the list of things they think I should fix) there was a note that my a/c has a leak! This implies that the a/c was not in proper working condition before I had it checked but it worked only minutes before A&R got their hands on it. Coincidence? I think not.

In addition to this I overheard the manager on the phone say that there are lots of bad reviews of A&R Tire on the internet but he said they were all untrue. I doubt there are many people who would take the time to write a comment on the internet if it was untrue.

I do not trust A&R Tire - they get you in with good coupons then find ways to get more money out of you than you expected. I will not go to them again even for a free oil change for fear they will mess up something else on my car.

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Posted by Anonymous on 2009-09-23:
Sounds like they caused the leak so that you can go back to them and get it fixed.
Posted by Anonymous on 2009-09-24:
I highly doubt someone punched a hole in your a/c hose. I think it was coincidence. They noticed it, it had already been leaking, you just ran out of luck.

And yes, many people complain on here about sompaines then they themselves are the problem. The way you put it would make someone believe just because you are accused means you are guilty. Not so. For every legitimate complaint, there will be 10 bogus ones.
Posted by tbro on 2009-09-25:
That happened to me once. I took my car in to get get looked at(this was another company) the mechanic saw that it was an easy fix, so he fixed it for free! During the repair he accidenally cut into my powersteering hose. About 10 min down the road i noticed that it was extremely difficult to change lanes or turn anywhere for that matter. Anyway, to make the story short i was only 16 at the time and didnt want to take the car back because i never had to pay him for the first repair.
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Hidden Expenses and additional charges
Posted by Cybexg on 07/10/2009
INDIANA -- I've been a loyal customer of a local Firestone service center. I have two older vehicles and in the past, they always did right by me (as far as servicing my vehicles).

However, over the last 1.5 years I've notice that my repair bills have been quickly increasing in cost. It took some investigation on my part and some honest answers by the local management. What corporate (Firestone) has done is greatly increase the amount they charge for parts, NOT the labor.

For example, they want to charge almost $400 for a new distributor for a 1991 Honda. Pep Boys and other local service centers want to charge about $200. The auto part store of course charges even less than that.

They (Firestone) has done this (from the local manager's mouth) to increase the bottom line profitability while not appearing as though they have raised their prices. That is, they expect consumers to compare the price of labor, but not the price of parts.

I just thought that others should be made aware of this tactic undertaken by Firestone.

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Brake Rip Off
Posted by ROMANR on 08/13/2008
Ad states we cut your rotors with brake job... Guess again they rarely ever resurface your rotors... You are paying for something you are not getting...

Firestone rip off.
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Posted by BobJohn on 2008-08-14:
I am not a mechanic, but I thought when the 'cut' the rotors they actually grind them down to be smooth which doesn't mean they resurface them. I'm confused as usual.
Posted by Hugh_Jorgen on 2008-08-14:
If my rotors are not warped, I would rather they not grind them, just give them a quick light scuff to resurface them. Why grind away metal you don't have to?
Posted by gooch on 2008-08-18:
I am suprised this dealer didn't come up with 4 or 5 other things that needed to be done; I think they only pull that on women.
Posted by Principissa on 2008-08-18:
Actually I am a woman and they don't pull those things on me. When a mechanic tells me I need something done, I ask for proof, you know, show me the bad part, nine times out of ten, they won't, because the part isn't bad. By the way, I've seen men suckered by auto mechanics too, so it's not just women they try to scam. Men are just too embarrassed to admit they they've been taken by a slimy mechanic.
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