TENNESSEE -- Last week my car starting smoking and so I took it to my local Firestone Complete Auto Care center. They took a look at it and stated that the rear main seal was probably my source for a leak causing the car to smoke like the dickens. So needless to say they began to work on it and found another leak of oil and it would be Monday before that part would come in. Well I called Tuesday and they told me the part would not be in til Wednesday morning. So they finally got finished with it today, however the car is now sluggish and when I took it in it was not that way. Ugh now my car is a piece of he-double hockey sticks thanks to Firestone.1 Replies - Latest reply on 11/12/2010Add reply
Just off the phone.
2 Replies - Latest reply on 01/29/2010Add reply
They have a late fee of $38 if your payment of 35 is late.
They have a fee of $10 if you want to pay them on the phone!
How the hell will they stay alive once this becomes common knowledge?
INDIANA -- I've been a loyal customer of a local Firestone service center. I have two older vehicles and in the past, they always did right by me (as far as servicing my vehicles).
However, over the last 1.5 years I've notice that my repair bills have been quickly increasing in cost. It took some investigation on my part and some honest answers by the local management. What corporate (Firestone) has done is greatly increase the amount they charge for parts, NOT the labor.
For example, they want to charge almost $400 for a new distributor for a 1991 Honda. Pep Boys and other local service centers want to charge about $200. The auto part store of course charges even less than that.
They (Firestone) has done this (from the local manager's mouth) to increase the bottom line profitability while not appearing as though they have raised their prices. That is, they expect consumers to compare the price of labor, but not the price of parts.
I just thought that others should be made aware of this tactic undertaken by Firestone.
What is wrong with these people?
DENVER, COLORADO -- My Wife and I were driving through the mountains of Colorado into Denver. On the freeway the car was shutting off and starting up again, it was jerking and jolting and was all over the place.
We were ... read full review5 Replies - Latest reply on 01/05/2008
Air Conditioning Repair
DALLAS, TEXAS -- Three weeks ago, I brought my 1997 Chrysler LHS in because the air conditioner was not working.
Firestone at Marsh and Forest in Dallas said I needed $674 worth of work. Fine. Three days later, the ... read full review4 Replies - Latest reply on 12/06/2009
UNSATISFACTORY VEHICLE REPAIR
NORTH LITTLE ROCK/MCCAIN BLVD, ARKANSAS -- I OWN A 99 CHEVY S-10 BLAZER, 4 WHEEL DRIVE. THE ALTERNATOR WENT OUT AS I WAS DRIVING ON THE INTERSTATE. THIS WAS A SATURDAY. I HAD IT TOWED TO A FIRESTONE STORE. SINCE I WAS ALREADY THERE, I TALKED ... read full review1 Replies - Latest reply on 10/05/2006
TOLEDO, OHIO -- I have been to my local Firestone dealer in Toledo, Ohio several times within the last 10 years with various vehicles for various reasons. They are less than a mile from my home and are more of a convenience ... read full review9 Replies - Latest reply on 05/06/2009