MEMHIS, TENNESSEE -- I am writing in reference to service I received at Firestone on 11/13/2005. I went to 5010 Park Avenue Memphis, TN 38117 for car maintenance. I requested the following services: Oil Change, tune Up, wheel rotation and balance, front brakes, radiator system flush.
I was preparing my car for the winter. I spoke with ** at the front desk and he gave me a total estimate and told me that my car would be ready in a few hours. When ** called me and told me my car was ready, but I had a hole in my radiator. My car was running fine and had not been smoking or running hot till I picked it up from them. When I asked if there was a leak in the radiator, could it be repaired? ** responded by saying I would need a new radiator and that he could check on the status of how much it would cost me. He told me he was weary of giving a guessed estimate over the phone.
Once I arrived to pick up my car he did not charge me for the radiator flush service but gave me a $750.00 estimate for a new radiator. I was to call him the next day to confirm the price. My car was in fine working order before I took it to Firestone. It had not run hot or started smoking under the hood till they serviced my car. I am filing a business service complaint to the following: The Better Business Bureau, The Census Bureau, US Federal Dept. of Labor, Community Legal Center, Firestone Corporation.
I will be getting a second opinion on my car. I do not plan to do any business with Firestone in the future and will highly recommend to my family, friends, co-workers and clients not to trust Firestone with their car due to my experience. This is a situation of price gouging and tampering with my car when there was no damage to my radiator prior to taking it to Firestone for car maintenance. I would like to have this problem corrected before proceeding with additional action to correct this problem.
DENVER, COLORADO -- My Wife and I were driving through the mountains of Colorado into Denver. On the freeway the car was shutting off and starting up again, it was jerking and jolting and was all over the place. We were near a Firestone that was near where we had to sign papers for our new house. We pull in and ask them if they can go through the car and see what's wrong. They tell us that it will be $370.00 for a tune-up and that it will be fixed. I thought that was a little high for a tune up but we needed the car because we had to drive back through the mountains that night.
4 hours later they still had not called so we walked from the store we were at (killing time) and asked if the car was done. 1 hr later the guy drives the car out of the shop and parks it. I get in and the car does not start. So I am wondering what is going on why did I spend 400 dollars for them not even to fix it? They tell me that the battery is dead. So pissed off I leave.. We got a jump and I went to Napa to get the battery exchanged because it was three months old and still under warranty.
The lady at Napa could not test the battery because her tester was broken but she just replaced the battery. But a day later that is still not the issue. I end up taken the alternator out myself and having it tested and it was bad. So these guys just ripped us off and did not fix anything.
I think that anyone who does not believe that this is going on should call Consumer Reports at any news station and have them investigate this issue. Firestone is ripping people off and sadly are putting people in danger by not fixing the cars the right way the first time. I went there thinking they were of the best quality but after reading similar stories I am just so pissed off. DO NOT TAKE YOUR CAR THERE!! EVER!!
A blind 90 year old woman who has never worked on a car could do a better job. We now have a car that shimmies from side to side, the right brake rotor is messed up being warped because of how they put their tire back on. And there are multiple other things wrong that I believed they caused.
Somebody should find out who is causing this: Employees who just don't care? Employees/managers who get bonuses by selling more products? I will never go there again. This is the Bush administration of care care. Believe it!!
TOLEDO, OHIO -- I have been to my local Firestone dealer in Toledo, Ohio several times within the last 10 years with various vehicles for various reasons. They are less than a mile from my home and are more of a convenience than anything else. In the last three years I have taken three different vehicles to them for tire repair. Each time I was told the nail/screw was 'on the side' so the tire couldn't be repaired. They said the tires are very worn and they suggest four new ones. Expected cost going in: $20. Actual cost coming out: $220.
The next trip was for tire repair but again was told it couldn't be repaired. Expected cost going in: $20. Actual cost coming out: $100. My third and final trip was yesterday. I had a screw in the left rear driver tire. Almost dead-center. Well, I received 'the call' at 10am. Surprise! The screw is more on the side and the tire can't be repaired. I argued with the salesman but to no avail. He also said the tires look like the originals and should be replaced. I agreed that they probably did need replacing but here's the issue: I was charged $21.99 for a patch-plug, balancing, labor to take the tire with the screw in it, and flat repair-- for a tire they never repaired!
The tires were $87/each. Belle Tire had a sale for $59/each. (A savings of $112). Then I was charged $11.96 for lifetime wheel balancing parts, $40 for Lifetime wheel balancing labor, lifetime rubber valves for $16 and $48.72 for Lifetime labor for tire replacement/repair... none of which I asked for. I also asked that I have the tires back, which weren't available when I picked up the van but they went back to retrieve but was charged $4 for tire disposal. Basically I paid $254.68 more than I should have or 54% of the total bill. Expected cost going in: $20. Actual cost coming out: $550.91.
Of course they said I needed front and rear wiper blades (they always say that too). Cost: $9.99 each plus $3 each labor for a total of $39. I did not have them replaced as I just did them all 3 months ago. You've got to be kidding. Oh, let's not forget the $69.00 alignment charge for the new tires. Here I spend $87 per tire ($348.00 total) and they charge me an additional $69 to balance them? Get real. Let's not forget the $7.62 for shop supplies whatever those are. Rags? Firestone just got their last dollar from me. I am going back to the dealer tonight to rehash all of this. If I get no satisfaction, Firestone Corporate will be hearing from me.
DALLAS, TEXAS -- Three weeks ago, I brought my 1997 Chrysler LHS in because the air conditioner was not working. Firestone at Marsh and Forest in Dallas said I needed $674 worth of work. Fine. Three days later, the air conditioner failed again. Back to the shop. Fixed, no charge. Two days later, back in the shop. Fixed no charge. Two days later, back in the shop. Fixed, no charge.
A day later, back in the shop. Now they want $560 to pull the dash and replace another part. When I called, the counter man offered to give me a refund so I could take the car elsewhere. It seems to me that anyone with a modicum of professional pride would be too embarrassed to ask for money at this stage.
TAMPA, FLORIDA -- 8-13-07 arrived for my 2pm appointment for front brake pads. I walked over to a nearby store because the service writer said it would be at least an hour. I returned and saw my van on the rack but it sat there for an hour with no one working on it. I finally asked someone about it and they said they tried to call me at home. "Why I asked?" "Because you are a drop off, see right here!" I didn't tell them I was a drop off! Then they wanted to charge me $60 extra for services I didn't need or request without showing me the written estimate. I was livid!
I finally got out of there at 6:15 pm for what should have taken an hour. No apology - nothing. I'll never go to another Firestone facility. While I was there they pissed off another customer for service delays too. Don't these guys get the picture? They advertise "the experience you want" but don't deliver. I will tell everyone I see not to go to the Firestone store on Citrus Park Drive in Tampa, Florida!
WILMINGTON, DELAWARE -- I just took my car to Firestone for the first time and they told me I need new water hoses and a new head gasket. They wanted $1200 of which $850 was for labor! 850! Told someone, they said it is a complete rip. Then when I went back to the shop to get my car to have it towed somewhere else, I got attitude from the guys there. I will never go there again and I will tell my mom to stop going there too. Ever since she went there, there seems to be something going wrong with her car too.
WASILLA, ALASKA -- My Firestone tires, on a new 2000 GMC 2500 truck have been a problem since day one and nobody wants to listen to me. I purchased winter tires with studs from Diversified Tire in Wasilla which were mounted on the stock wheels and the Firestone tires on new steel wheels from Diversified Tire. So now I am running back and forth trying to solve this problem, which shouldn't be my problem anyway. Firestone directed me to authorized dealers in Anchorage, Alaska Tire Service, American Tire & Auto. Alaska Tire Service claims no problem with the tires, the wheels are bent.
I take the tires and wheels back to Diversified Tires, they replace one wheel and they are saying the wheels are good, the tires are bad. I took the tires and wheels to the GMC dealer in Wasilla where I purchased the truck and dropped them off next week, they will decide on whether to replace or not. Alaska Tire Service offered no written support. Diversified gave written support. Please steer me in the right direction. Thank you. To help keep me as a potential future customer, I would like the following: Replacement tires, simple. Or death benefits for the widow. At the very least I would like a response from your company regarding this incident. Thank you for your time.