Bridgestone/Firestone, Inc. - Page 3

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A Fire Stone store in Katy Texas takes advantage of elderly man
Posted by on
KATY, TEXAS -- Last week a family member took his car to a fire stone, located in Katy, Texas (Store # 029254 727 S Mason Rd Katy, TX 77450-3421) to have the car's starter check, it seems to have given him problems. They really took advantage of this old man. He is in his seventies and with a limited income and knowledge of cars. This location really did rip him off. He ended up paying for a car starter, a new battery and cables more than 500.00 dollars!!. I just can't believe how people can take advantage of our older citizens.
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Starlord on 06/23/2010:
In the first place, Firestone is one word. What makes you think that they took advantage of this elderly man? $500 does not sound too out of line for a starter, battery and cables. It is about what I would expect those items plus labor to run. Don't you feel this man is able to fight his own battles? That for some reason you have to interfere in his affairs? Did he ask for your assistance, or did you just decide he got ripped off on your own hook?
raven2010 on 06/23/2010:
I don't understand...where is the rip off. Were those items not needed?
clutzycook on 06/23/2010:
First, did it fix the problem with the car? Second if he felt that this might be a bit excessive, he probably should have taken it to another mechanic for a second opinion (especially since this person's car knowledge is, as you say, limited). I know that $500 is a lot of money to most people and I know I would make darn sure that I absolutely had to part with it in order to get my car working again.
GenuineNerd on 06/24/2010:
Sometimes the elderly seem to think that they're still living in the 1940's or 1950's. I had an elderly neighbor who I was looking after; I took his car to a neighborhood garage to have a leaking power steering hose replaced and to have the exhaust system replaced converter-back, as well as have the oil changed. He only used this car to drive to the supermarket and the bank. When the repair bill came to almost $400, he was shocked, but he did pay it. He didn't realize that car repairs can run into money, especially with cars being more complex now than before. The $500 figure does sound about right to replace a starter, starter solenoid (usually replaced with the starter if it's mounted on it), the battery cables, a new battery, and labor. I doubt if this elderly man was ripped off or taken advantage of.
Sheriffs Uncle on 06/24/2010:
My question is whether the car really needed all three things. If he is under a tight budget, it should have been presented to him which part(s) were absolutely necessary, and which parts needed replacing very soon. You can't tell me that all 3 suddenly needed replacing to make the car operational. Maybe the bad starter played a part in ruining the battery. Still, the cables probably could have been salvaged. It depends on the model as far as labor charges for a starter. I had mine replaced for under $100 recently. $500 may not be out of line for said repairs, but the bigger issue may be how Firestone offered this man his options.
PepperElf on 06/24/2010:
I'm of mixed opinions on this.

1 Prices
Yes a car repair CAN cost you $500, mainly depending on how much labor it takes.

However I'm talking about places with good reputations - either dealers or places with good word-of-mouth reps. And never agree to work until you know the ballpark price of how much it may cost. Sometimes you can find cheaper rates elsewhere

2 Firestone
I've already had issues with them. Thank you for letting me know they're also "Bridgestone". I'll be sure to avoid BOTH companies forever.

the firestone in VA pissed me off royally... they illegally scraped my DMV-issued REGISTRATION sticker when I got the car inspected. then they tried telling me it was "the law" (BULL****, I checked... they have no legal authority to **** with a valid DMV-issued registration sticker, especially one from another state)
Sheriffs Uncle on 06/24/2010:
CAFF 2001, you are out of line. How are we to know the price of those items. For my Lincoln Town Car, they are 3 times that. Maybe you should have included this info in your initial review so we could have had a more educated opinion. Also, not all starters are easy to get to. The model of the vehicle makes all the difference in the world. And if you paid any attention, I sided with you on this matter before you threw your insults at us.
PepperElf on 06/24/2010:
yes the parts prices ARE cheap - but you're only factoring in PARTS prices. Labor will always jack that price up.

I was a bit on your side - cos I hate firestone, & I think there's better pricing out there - but calling us "idiots" is losing that support FAST

the ONLY way you'll get the price down to the price for parts is to buy the parts yourself and do it yourself or get a friend to do it for you.

You should have done what I did. I saw their estimate, said "hell no" and went to someone else.
even though it meant that I had to accept an inspection-rejection sticker on my car.

their estimate was approx 300. the Sears down the road charged me a little over half of that.

ALWAYS check the price before you get the work done.
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Fee you to death
Posted by on
Just off the phone.
They have a late fee of $38 if your payment of 35 is late.
They have a fee of $10 if you want to pay them on the phone!
How the hell will they stay alive once this becomes common knowledge?
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BEJ on 01/29/2010:
What are you trying to pay off--credit card? Many companies charge for phone payments because an outside service handles their phone payments-- online or checkpayments do not cost fees. I do not know of any company that does not charge for a late payment. If you do not want fees--pay on time and by check.
Anonymous on 01/29/2010:
Most places have late fees if you pay things late... that *is* common knowledge... or should be.
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Brake Rip Off
Posted by on
WESTBURY, NEW YORK -- Ad states we cut your rotors with brake job... Guess again they rarely ever resurface your rotors... You are paying for something you are not getting...

Firestone rip off.
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BobJohn on 08/14/2008:
I am not a mechanic, but I thought when the 'cut' the rotors they actually grind them down to be smooth which doesn't mean they resurface them. I'm confused as usual.
Hugh_Jorgen on 08/14/2008:
If my rotors are not warped, I would rather they not grind them, just give them a quick light scuff to resurface them. Why grind away metal you don't have to?
gooch on 08/18/2008:
I am surprised this dealer didn't come up with 4 or 5 other things that needed to be done; I think they only pull that on women.
Principissa on 08/18/2008:
Actually I am a woman and they don't pull those things on me. When a mechanic tells me I need something done, I ask for proof, you know, show me the bad part, nine times out of ten, they won't, because the part isn't bad. By the way, I've seen men suckered by auto mechanics too, so it's not just women they try to scam. Men are just too embarrassed to admit they they've been taken by a slimy mechanic.
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Air Conditioning Repair
Posted by on
DALLAS, TEXAS -- Three weeks ago, I brought my 1997 Chrysler LHS in because the air conditioner was not working.

Firestone at Marsh and Forest in Dallas said I needed $674 worth of work. Fine. Three days later, the air conditioner failed again. Back to the shop. Fixed, no charge. Two days later, back in the shop. Fixed no charge. Two days later, back in the shop. Fixed, no charge. A day later, back in the shop. Now they want $560 to pull the dash and replace another part. When I called, the counter man offered to give me a refund so I could take the car elsewhere.

It seems to me that anyone with a modicum of professional pride would be too embarrassed to ask for money at this stage.

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Anonymous on 08/29/2007:
Air conditioning problems can be tricky to detect and repair. Take your refund and find another shop. One of our site members has been whining about his old truck for years on here.
Slimjim on 08/29/2007:
He wants to pull the dash because it's your evaporator core leaking. My Dodge had the same problem twice. Evidently all Chrysler brands are open to this failure more than they should be.
GWbiker on 08/29/2007:
Take that refund and find an automobile Air Conditioner repair shop who's specialty is A/C repair....not tires, shocks, or tune ups.
miyata on 12/06/2009:
Took my Dodge truck to them for a heater core replacement (I didn't have time to do it myself since the dash needs to be removed). $900 to do (the Dodge dealer here wanted $1100). Well get the truck back (was summer so I really never checked the heat). Come fall when I turned it on, nada. It used to get hot enough to make you open the windows. Now its like "theres heat?". They insisted that it got hot but yet said they'll pull the dash and look. Well either they just disconnected the battery or actually looked I dunno. My radio presets were gone so I assumed thy looked. Well the new core started misting again (apparently a common problem with dodge trucks with a 3.9 due to electrolysis from what I was told by a better shop). Well I had a few days off so I replaced it myself. Found out why I wasn't getting heat. The idiots at Firestone didn't hook up the blend door control wire. Nothing but complete incompetence since the control wire was just sitting out in the open when the dash was pulled back.
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Bad Customer Service From Firestone Store In Tampa
Posted by on
TAMPA, FLORIDA -- 8-13-07 arrived for my 2pm appointment for front brake pads. I walked over to a nearby store because the service writer said it would be at least an hour. I returned and saw my van on the racj but it sat there for an hour with no one working on it. I finally asked someone about it and they said they tried to call me at home. "Why I asked?" "Because you are a drop off, see right here!" I didn't tell them I was a drop off! Then they wanted to charge me $60 extra for services I didn't need or request without showing me the written estimate. I was livid! I finally got out of there at 6:15 pm for what should have taken an hour. No apology - nothing. I'll never go to another Firestone facility. While I was there they pissed off another customer for service delays too. Don't these guys get the picture? The advertise "the experience you want" but don't deliver.

I will tell everyone I see not to go to the Firestone store on Citrus Park Drive in Tampa, Florida!
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Anonymous on 08/13/2007:
I got to tell ya tangtungler there is nothing in this world I hate worse than bad customer service combined with an incompetent brake job. Thanks for sharing your experiences with the membership. I voted your contribution 'Very Helpful'.

Hey if you don't mind...Click on Stew then click trust... You'll be glad you did!
redrock33 on 11/16/2007:
I can totally relate to this kind of incompitent mechanical service however my experience of bad customer escalated into assault which is now a police investigation. Who are these people and what is this brand all about really. In my experience they are a bunch of thugs backed by a multinational brand who hides behind it when rouge franchisees show their true colours. Stay away from Bridgestone Firestone and avoid the heartache I say as the so called reputable brand WILL NOT PROTECT YOU................
Never again 1959 on 05/06/2009:
Thank you for sharing you experience, after reading this I would not EVEN CONSIDER GOING TO A MISERABLE FIRESTONE STORE.
getoverit on 10/14/2010:
What do you mean by "drop off" and what is the significance of that?

It sounds as if they found things that (they think) needed to be fixed and tried to call for your authorization. They weren't able to reach you and didn't know what to do. The mechanics probably started working on other vehicles and took awhile to get back to yours.

I think it's true that you have a right to a written estimate. But I also think it's quite common for a mechanic (or service writer) to call a customer and describe work they recommend doing and quote a price. You give the OK and they get on with it. Not having a written estimate expedites the whole process.

I've been to one or two Firestone stores where I think they tried to talk me into work that didn't really need to be done and have gotten some incompetent work as well. That goes for some of the other tire places, too. But redrock33 is probably right, it's a franchise thing and you're likely to get different results at different locations.

You didn't actually say that there was anything incompetent about the work they did. So, it sounds like an inconvenience more than anything else. Unfortunate yes, but incompetent? I'm not so sure.

Anonymous on 10/14/2010:
This post is ancient.
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Don't Go....
Posted by on
WILMINGTON, DELAWARE -- I just took my car to firestone for the first time and they told me I need new water hoses and a new head gasket. they wanted $1200 of which $850 was for labor! 850! told someone, they said it is a complete rip. then when I went back to the shop to get my car to have it towed somewhere else, I got attitude from the guys there. I will never go there again and I will tell my mom to stop going there too. ever since she went there, there seems to be something going wrong with her car too.
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Dr. Jeecheroo on 01/22/2006:
Dude, FIRESTONE SUCKS! And I'm appaled that you would even consider going there in the first place. Don't you remember when the Ford Explorers with Firestone tires collapsed and made the Explorers jump 50 feet in the air and roll over? And Firestone did nothing but point fingers. Next time you need car repair, go to a dealership that sells your brand of car.
margcho on 01/23/2006:
lol um...I don't know about cars going 50 feet in the air...all I know is they quoted me 1200 of which 800 was for labor and I just took it to my dad's mechanic and the cost for me is now $175! and there is no leaking head gasket!! I wish I could sue those bleeps!!
GreenGuy on 01/01/2007:
Actually Dr. Jee, When the whole matter went to court it was proven that the Ford Explorer had the problem. Ford explorers had a recommended air pressure for tires that was almost 10 psi lower than Firestones. This caused the tires to heat up exponentially faster. The heat caused damage to the tire and the high center of gravity on the explorer caused the roll overs. Why was it just explorers and none of the other million vehicles that has firestone tires? Why is the ford explorer no longer manufactured? The truth is that Firestone took the hit and recalled the tires because replacing a million tires is cheaper than replacing 250,000 ford explorers.
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Bad Tires
Posted on
WASILLA, ALASKA -- My Firestone tires, on a new 2000 GMC 2500 truck have been a problem since day one and nobody wants to listen to me. I purchased winter tires with studs from Diversified Tire in Wasilla which were mounted on the stock wheels and the Firestone tires on new steel wheels form Diversified Tire. So now I am running back and forth trying to solve this problem, which shouldn't be my problem anyway. Firestone directed me to authorized dealers in Anchorage, Alaska Tire Service, American Tire & Auto. Alaska Tire Service claims no problem with the tires, the wheels are bent. I take the tires and wheels back to Diversified Tires, they replace one wheel and they are saying the wheels are good, the tires are bad. I took the tires and wheels to the GMC dealer in Wasilla where I purchased the truck and dropped them off next week, they will decide on whether to replace or not. Alaska Tire Service offered no written support. Diversified gave written support.
Please steer me in the right direction.

Thank you,

Jerry Sinor
PO Box 870202
Wasilla, AK 99687-0202

To help keep me as a potential future customer, I would like the following:

Replacement tires, simple.

or death benefits for the widow.

At the very least I would like a response from your company regarding this incident. Thank you for your time.
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lillian997 on 01/21/2002:
Get rid of those tires for your own safety, my daughter almost was killed when hers blew out the side on the expressway, her's only had 1000 miles on them, the entire side of the tire blew off. please be careful, she was just blessed to live through it.
stubby226 on 01/25/2002:
A lady pulled into the ford dealer yesterday with firestone, affinity tires, 700 miles on them and the entire side wall was falling off,
Anonymous on 02/08/2002:
I have Bridgestone Dueler HT's on my explorer and this is the second set to correct the tire cupping problem. needles to say I have a terrible riding tire with a lot if noise and Firestone won't do anything about it. They say it is Fords problem. I must say I had GoodYears on it before and had no trouble at all. I know its not the car.
Anonymous on 04/19/2002:
I have the same problem as you. I bought a 2000 1500 4x4 Silverado and I have the same Firestone tires on my truck. Tony Chevrolet of Wasilla has balanced all 5 tires several times, replaced 1 tire because they couldn't balance it. They have rotated all 5 tires to each wheel trying to make the drive train vibration go away. They finally told me I have to learn to live with the vibration because it is within GM specs. I even went through the BBB autoline arbitration process to try to get our downpayment back because we are tired of living with the vibration defect as well as the Piston Slap Defect in the '99,2000 and 2001 LS1 engine line. The BBB autoline process is a joke. Yes there is a problem with these Firestone tires and Alaska Tire Service won't back up the Firestone tires because they are the cheepest tires available or they wouldn't come stock on your new truck. It's the situation when manufactures put bids out for tires for the new model year of vehicles. Low bids win every time, and we as consumers have to put up with junk on our expensive vehicles. It's not your wheels, it's the tires. Good luck!
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