WILMINGTON, DELAWARE -- I just took my car to Firestone for the first time and they told me I need new water hoses and a new head gasket. They wanted $1200 of which $850 was for labor! 850! Told someone, they said it is a complete rip. Then when I went back to the shop to get my car to have it towed somewhere else, I got attitude from the guys there. I will never go there again and I will tell my mom to stop going there too. Ever since she went there, there seems to be something going wrong with her car too.
RIVERVIEW, FLORIDA -- Took my car to Firestone located at 10135 Bloomingdale Avenue in Riverview Florida for a simple oil change. The next morning I see oil on my garage floor. I returned to the shop immediately. When they put my car on the lift, the tech saw that the oil plug was not replaced properly. The tech said my engine would be fine. Lies! My engine threw a rod 28 days later. Filed a claim with them, but they are refusing to take responsibility for the mistake. The damages came to $4500.00.
CHICAGO, ILLINOIS -- I went in for oil change 05/12/10 and they said I needed four new tires and learned they were old tires with white walls on the other side of the tires and charges me for oil change, new brakes, tire rotation, steering alignment for life of the car all for $1650. They are selling out date tires, I want my money back and will never go to them for anything again. Rip off and bad customer services and never own up to their products and looking to sell you anything.
KATY, TEXAS -- Last week a family member took his car to a firestone, located in Katy, Texas (Store # 029254 727 S Mason Rd Katy, TX 77450-3421) to have the car's starter check. It seems to have given him problems. They really took advantage of this old man. He is in his seventies and with a limited income and knowledge of cars. This location really did rip him off. He ended up paying for a car starter, a new battery and cables more than 500.00 dollars!! I just can't believe how people can take advantage of our older citizens.