CHICAGO, ILLINOIS -- I went in for oil change 05/12/10 and they said I needed four new tires and learned they were old tires with white walls on the other side of the tires and charges me for oil change, new brakes, tire rotation, steering alignment for life of the car all for $1650. They are selling out date tires, I want my money back and will never go to them for anything again. Rip off and bad customer services and never own up to their products and looking to sell you anything.
KATY, TEXAS -- Last week a family member took his car to a firestone, located in Katy, Texas (Store # 029254 727 S Mason Rd Katy, TX 77450-3421) to have the car's starter check. It seems to have given him problems. They really took advantage of this old man. He is in his seventies and with a limited income and knowledge of cars. This location really did rip him off. He ended up paying for a car starter, a new battery and cables more than 500.00 dollars!! I just can't believe how people can take advantage of our older citizens.
DALLAS, TEXAS -- Three weeks ago, I brought my 1997 Chrysler LHS in because the air conditioner was not working. Firestone at Marsh and Forest in Dallas said I needed $674 worth of work. Fine. Three days later, the air conditioner failed again. Back to the shop. Fixed, no charge. Two days later, back in the shop. Fixed no charge. Two days later, back in the shop. Fixed, no charge.
A day later, back in the shop. Now they want $560 to pull the dash and replace another part. When I called, the counter man offered to give me a refund so I could take the car elsewhere. It seems to me that anyone with a modicum of professional pride would be too embarrassed to ask for money at this stage.
TAMPA, FLORIDA -- 8-13-07 arrived for my 2pm appointment for front brake pads. I walked over to a nearby store because the service writer said it would be at least an hour. I returned and saw my van on the rack but it sat there for an hour with no one working on it. I finally asked someone about it and they said they tried to call me at home. "Why I asked?" "Because you are a drop off, see right here!" I didn't tell them I was a drop off! Then they wanted to charge me $60 extra for services I didn't need or request without showing me the written estimate. I was livid!
I finally got out of there at 6:15 pm for what should have taken an hour. No apology - nothing. I'll never go to another Firestone facility. While I was there they pissed off another customer for service delays too. Don't these guys get the picture? They advertise "the experience you want" but don't deliver. I will tell everyone I see not to go to the Firestone store on Citrus Park Drive in Tampa, Florida!
WILMINGTON, DELAWARE -- I just took my car to firestone for the first time and they told me I need new water hoses and a new head gasket. they wanted $1200 of which $850 was for labor! 850! told someone, they said it is a complete rip. then when I went back to the shop to get my car to have it towed somewhere else, I got attitude from the guys there. I will never go there again and I will tell my mom to stop going there too. ever since she went there, there seems to be something going wrong with her car too.
WASILLA, ALASKA -- My Firestone tires, on a new 2000 GMC 2500 truck have been a problem since day one and nobody wants to listen to me. I purchased winter tires with studs from Diversified Tire in Wasilla which were mounted on the stock wheels and the Firestone tires on new steel wheels form Diversified Tire. So now I am running back and forth trying to solve this problem, which shouldn't be my problem anyway. Firestone directed me to authorized dealers in Anchorage, Alaska Tire Service, American Tire & Auto. Alaska Tire Service claims no problem with the tires, the wheels are bent. I take the tires and wheels back to Diversified Tires, they replace one wheel and they are saying the wheels are good, the tires are bad. I took the tires and wheels to the GMC dealer in Wasilla where I purchased the truck and dropped them off next week, they will decide on whether to replace or not. Alaska Tire Service offered no written support. Diversified gave written support.
Please steer me in the right direction.
PO Box 870202
Wasilla, AK 99687-0202
To help keep me as a potential future customer, I would like the following:
Replacement tires, simple.
or death benefits for the widow.
At the very least I would like a response from your company regarding this incident. Thank you for your time.