Why a monopoly is a bad thing.
CAPE CANAVERAL, FLORIDA -- I am usually very patient with companies I do business with, and I understand that no business is perfect. However, I don't think I have been so angry, so fed up with any company as much as I have been with BrightHouse. I could write a novel about the problems I've had with them, from having a simple hookup take four days (complimented with me jumping through hoops to get it done) when it should have only taken 30 minutes, having them auto-debit over $300 in unauthorized charges from my bank account, having my Internet crap out on me because a tech guy couldn't get the repair done right the first time, etc. I'm just going to just talk about today's incident.
I was scheduled to have my Internet disconnected on 8/25/11 from 10am to 12pm. I even have the email confirmation that has that info. I planned on turning in my modem that morning because I'm moving to another area and have to get service at my new place hooked up all over again. Well I come home this afternoon to find out that the Internet has been shut off. I called BrightHouse and they told me that apparently the disconnect was put in for TODAY the 24th. You don't know how angry I was, especially after the customer service representative acted like it was my fault for somehow not knowing about the disconnect date that was obviously a screw up on their part. To add insult to injury, they couldn't even send out a tech guy to come back and reinstall the cable because their only tech guy went home for the day.
Under normal circumstances, I would just take my business elsewhere, but unfortunately BrightHouse has a monopoly over Cable Internet, and most apartment complexes only allow you to use them. What a load of crock!