My husband and I work abroad and were flying home this Christmas to be with family on the west coast of the United States. Because of British Airway's negligence and utter lack of assistance, it took us seven days to get home instead of one. It also cost us 4,200 additional dollars out of our pockets.
3 Replies - Latest reply on 01/11/2011Add reply
If you are a regular British Airways customer like myself but were gravely mistreated this holiday season, I urge you to take your remaining business elsewhere! The BA employees we encountered in Heathrow were incompetent, patronizing, and thoughtless.
British Airways, you most definitely are NOT "the world's favorite airline." You are in fact, the WORST. May your lack of tact and proactivity cause a massive loss of revenue.
I flew with BA on the above flight, All the crew were excellent but there was 1 particular person who stood out from the rest, her name was 'Heather'.
1 Replies - Latest reply on 11/10/2010Add reply
She was excellent, friendly, chatty, couldn't do enough and she really made a difference to our flight on BA, so much so we will go with BA next year to JFK.
Good customer service makes all the difference and I must say that booking our city break was excellent from start to finish, hotel, transfers, flights were very good and 'Heather' just topped it all off
Well done BA
Worse treatment ever received
Last June my son and I were flying into Heathrow from Madrid on Iberia and had to change from Terminal 3 to Terminal 5 to catch a BA flight to Africa leaving 2 hours later. We had our Boarding Passes ... read full review13 Replies - Latest reply on 10/15/2010
Dont touch BA, I booked a flight with the sole purpose of having the ability to change it as required.
1 Replies - Latest reply on 09/27/2010Add reply
I have just been informed that as the change is over 365 days I cannot change the flight and the refund is £110 on a £1180 flight. Stupidly I've carried on using BA through the strike, but no more-find yourselves another airline-this lot could not care less.
Planned a once in a lifetime European vacation for months.
4 Replies - Latest reply on 09/17/2010Add reply
I realized the flights to and from The States would only be a means to an end but didn't expect it to be dreadful.
It started off bad when the connecting flight was 2 hours
late. We sat waiting at Heathrow airport in a distant terminal a mile from the main termainal with no representatives and no info as to why it was late.
The flights themselves had the worst customer service. I literally sat with garbage for 6 hours. No attendant looked our way.
They raced down the aisles trying not to hear anything.
Shameful British Airways.
I recently travelled from London Heathrow to Wellington with BA/Qantas. I made numerous phone calls ahead of my check in to make arrangements for additional baggage of one snowboard. Both BA and Qantas ... read full review1 Replies - Latest reply on 09/07/2010
The service and airline temperature was absolutely unacceptable on our trip to London. The stewards were unfriendly and the cabin temperature was unbearable. The temperature was so extreme my mother needed to go to a doctor when we reached our destination and she had to be treated for heat rash. We were meeting up with other family members in London, they were on another British Airways flight and had the same unacceptable journey..so the situation obviously was not isolated to our flight. If you plan on having your employees work during their strike you should make sure your customers are not penalized! We will NEVER purchase another ticket from your airlines again. I plan on telling everyone I know (and posting my complaints/comments on as many websites as I can find) to deter other people from your unprofessional service.1 Replies - Latest reply on 06/27/2010Add reply
I filed a claim for lost luggage and BA gave me a claim number. Repeated attempts to contact them results in no reply. Is there a government agency where I can file a complaint to get payment for the lost item? 1 Replies - Latest reply on 06/19/2010Add reply
No solution or common sense
I have been flying BA for years and recently, after I moved from London to Beijing for work, I have been flying them very frequently. They have always been fine... until I had my first issue.
Firstly, ... read full review1 Replies - Latest reply on 05/13/2010
Shame on you UNITE & BA. When people throughout the UK are losing their jobs, taking pay cuts or pay freezes all you are concerned about is your lost travel perks. As our national airline you should all be utterly ashamed of your actions.
2 Replies - Latest reply on 05/11/2010Add reply
The public will no longer support this strike and all you are succeeding in doing is driving people away from BA. SORT IT OUT .
Selling half-way ticket for a baby!!!
JACKSONVILLE, UNITED STATES -- I would NEVER travel with British Airways again!
It is one thing when they tell you, infant bassinets are given out on first-come, first-serve basis when you try to reserve one ahead of time, and then ... read full review2 Replies - Latest reply on 03/26/2010