You Should Be Ashamed
You manage to forget a stroller of an 13month old baby outside the plane after boarding, you didn't had the sensitivity to help the mother and the baby in their stop over in Heathrow, you told them THAT ... read full review4 Replies - Latest reply on 11/09/2012
Worse treatment ever received
Last June my son and I were flying into Heathrow from Madrid on Iberia and had to change from Terminal 3 to Terminal 5 to catch a BA flight to Africa leaving 2 hours later. We had our Boarding Passes ... read full review13 Replies - Latest reply on 10/15/2010
Bugged by Bedbugs - NO WAY BA!
DULLES, VIRGINIA -- My family flew on British Airways from Washington Dulles to London Heathrow in August 2009.
Our seats were infested with bedbugs and during the flight my daughter and I each were bitten in excess of ... read full review7 Replies - Latest reply on 02/22/2011
After having booked a BA flight online for my son to travel from Bangkok to Aberdeen, UK I had to cancel due to unforseen circumstances. I tried to cancel online but the system wouldn't let me. When I ... read full review2 Replies - Latest reply on 01/17/2010
My baggage was delayed by BA over 3 weeks ago. Till this date I have received no compensation from them. Not even a single call expressing their apology or assuring me of the fact that I am entitled to ... read full review6 Replies - Latest reply on 09/08/2009
KINGSTON, JAMAICA -- OCTOBER 2008 On a trip MIA through Heathrow to Frankfurt my luggage was broken into and a number of valuable items stolen. Approx value US$1,500.00
3 Replies - Latest reply on 03/10/2009Add reply
A full report with a statement was made upon my return with a claim to replace my valuables.
To this date MARCH 2009 I have NOT received a response in writing ....After making numerous phone calls I have been promised a reply in writing to my claim and was given verbal assurances that they were pleased to advise that the process has been completed and they will be refunding US$190.00. Apparently they choose the items to honor.
I EAGERLY WAIT TO SEE THAT IN WRITING, SO THAT I CAN FORWARD IT TO MY LAW FIRM.