Treated Very Badly
SUDBURY -- Basically I used 300,000 bonus points via my British Airways executive membership of which I have belonged to for a number of years i.e. 2005. I have previously made flight both in first class and business ... read full review1 Replies - Latest reply on 11/14/2013
Failed to Make Things Right
DC, DISTRICT OF COLUMBIA -- I am extremely disappointed with the customer service of British Airways. My situation may be unique, but it was one of the worst experiences my wife and I have ever had.
We booked a trip to London ... read full review2 Replies - Latest reply on 08/16/2013
Worst Travel Program Ever - the entice travellers with promo offers. Transfer your hard earned points from other Credit Card partners and they will give you a 50% bonus. Good luck being able to book a trip. Unless you plan it a year in advance, not during the peak season and perhaps to one of their less travelled destinations.
2 Replies - Latest reply on 03/24/2013Add reply
Dare you try to request YOUR points transferred back less the bonus, that can't happen they say ... once they have them, consider them GONE.
Points that I spent dollar for dollar to earn ... and better yet, they EXPIRE. Yes, I made the mistake of doing this, so I am here to warn everyone else not to fall for their marketing scheme.
JAMAICA, NEW YORK -- This is what I was told when I attempted to have BA honor their promise that when I joined the Ex. Club my miles for my upcoming Business class trip would be credited to my account.
1 Replies - Latest reply on 05/17/2012Add reply
When I discovered that they did not apply my miles they responded that I just went over the time period to contact them about their mistake. After about an hour on the phone and emails back and forth over a month's time I finally said that I could not stay a customer with an airline that treats their (at least this one) customers so dishonestly. Their reply from Supervisor Mr. Melody ID#101721 was "you Win some and you lose some." I could not believe he actually said that to me so he repeated it several times more.
I did email CEO Keith Williams at "Keith. x.Williams@ba.com". For some reason I am not expecting a reply from him.
Have you received this kind of disrespect from your conversations with them?
I don't ask for much and I am a patient person, but for the love of god please can someone from British airways tell me where my freaking bags are!!!!????!!!!
1 Replies - Latest reply on 04/06/2012Add reply
Manuel from the Madrid call center was a useful as a snooze button on a smoke alarm and the experience is totally awful.
I think that my daughter and I contracted food poisoning from salmon eaten on this flight, Is there anyone else out there who has the same problem. I am not criticising just trying to find out where I got this horrible bug from! 5 Replies - Latest reply on 08/02/2013Add reply
NEWARK, NEW JERSEY -- My son was not allowed on a flight from Newark airport to Tel Aviv because he did not have a student Visa. The Israeli consulate told me that that is not their policy for anyone with an American passport. They have 3 months to obtain one. They bumped him off the flight, re-scheduled him for a 3 month flight and told me to change it for a longer stay once he leaves. The changing fee is $275 and now they want another $200 because there's a rate change for that date. The "case Manager" for this does not respond to my calls. The BA phone reps are all out-of-country and I can't understand them. I am furious with BA for their lousy customer service and untruths and will never fly with them again.2 Replies - Latest reply on 11/24/2011Add reply
My husband and I planned for months a once in a lifetime trip to Italy and Switzerland. I started by purchasing new luggage. In May started buying all new clothing for this wonderful trip totaling about ... read full review5 Replies - Latest reply on 09/24/2011
You Should Be Ashamed
You manage to forget a stroller of an 13month old baby outside the plane after boarding, you didn't had the sensitivity to help the mother and the baby in their stop over in Heathrow, you told them THAT ... read full review4 Replies - Latest reply on 11/09/2012
Theft of my money
On April 19th 2011 I received a pending charge from British Airways Points program for $685, I immediately contacted my bank because I have no association with this company. My bank (Chase) after 3 days ... read full review3 Replies - Latest reply on 05/08/2011
Worst customer service
I had a ticked Frankfurt/London/Miami. I got to the airport over 2 hours in advance, with sufficient time for my flight. At the Frankfurt airport there was a security issue and the check point (gate) ... read full review4 Replies - Latest reply on 05/08/2011
LONDON -- On 12/17/2010-12/19/2010, there was snow in London and all flight of British airway were canceled. They gave us a letter that they'll pay if we spend money. I believed them because BA is a big company.
3 Replies - Latest reply on 04/18/2011Add reply
After came back to America I faxed, sent e-mail and grounded mail with all my receipts. But they sent me only customer case ID and no way to contact them. I was wondering if anyone received money from British airway and the way I sent my document was not correct.
Please give me useful information.
Ripped Off By British Airways
WORLDWIDE -- Last May I bought 3 tix for economy premium flights which occurred during the May strike. Of course we didn't receive the economy premium extra service, but we understood and assumed that BA would make ... read full review4 Replies - Latest reply on 04/06/2011
I've booked a flight for my wife and I to fly back to Scotland this April. I booked the flight online back in early March. The same flights are now available today (Mar 22nd 2011) on BA at a lower price. BA has a price guarantee (or so I thought) I called them and was told that since they would have to charge me $275 per ticket to get a $80/person refund then obviously it's not viable.
2 Replies - Latest reply on 03/22/2011Add reply
I then went online and found a website that offered the same lower fare, (bingo...or so I thought).
I went back onto BA's website to submit the request for a refund. I then looked closely at the small print..........
Item 8. states: Claims must be received by British Airways before 12AM (midnight) Pacific Standard Time on the DAY OF PURCHASE OF TRAVEL at ba.com.
Be warned !!!!!!!!!!!!!!!!!
We made the mistake of flying British Air on January 29, 2011. Flying from London to Delhi our baggage didn't arrive with us. We filled out the necessary forms and were told that usually bags arrive within 24 hours.
Three days later our baggage arrived but we had already left Delhi and were now in Agra. When we called BRITISH AIR they said our bags were in Delhi and we could come get them! So much for delivering them to your hotel!
We called BRITISH AIR daily to advise them of our present location, hoping this would be the day we got our luggage. Long story short, they refused to forward our luggage for the entire 12 days we were in India.
Nor will they reimburse us for "essentials." They won't even reimburse us for laundry charges. Our luggage was returned to our home two weeks after we got back!
We are hoping to get our congressman to put some pressure on BRITISH AIR, surely they are operating outside of the law.
My partner and I were among those caught up in the farrago that ensued following a fall of snow in London last December.
The whole country knew snow was due to arrive during the day, but we were banking ... read full review