Billing,Payment and Fees issues
BROADVIEW, ILLINOIS -- Paying my bill on line by debit card or check electronicly to Broadview Public Storage has been a big problem for me. This is the second time that I am charged fees for return check and late fees when I pay before or on the 6th of the month. PNC bank said that the payment never reaches the bank electronicly and the money is still in my account. But Public Storage said that my method of payment was returned by my bank or my payment cannot be processed. I feel that Broadivew Public Storage is somehow not putting my payment through so that late fees and return check fees can be added to my account to charge more money. I have no other problems paying bills or shopping on line except with Broadview Public Storage. Broadview Public Storage refues to look into their system and see why this is happening, is it because they or doing this on purpose?
When I make my payment I receive a confirmation number and a statement saying that my payment has been processed. Ten days later I receive a call or email from Broadview Public Storage, saying that my payment is past due, charging me with late fees and return check fees. I do not understand why this is happening. The ower refues to listern to me or check into this situation. She said that all she know is that my payment did not go through. Is there anyone that can help me with this situation with Broadview Public Storage?