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Broadview Public Storage

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Billing,Payment and Fees issues
Posted by Jpmcchristion5 on 04/17/2012
BROADVIEW, ILLINOIS -- Paying my bill on line by debit card or check electronicly to Broadview Public Storage has been a big problem for me. This is the second time that I am charged fees for return check and late fees when I pay before or on the 6th of the month. PNC bank said that the payment never reaches the bank electronicly and the money is still in my account. But Public Storage said that my method of payment was returned by my bank or my payment cannot be processed. I feel that Broadivew Public Storage is somehow not putting my payment thru so that late fees and return check fees can be added to my account to charge more money. I have no other problems paying bills or shopping on line except with Broadview Public Storage. Broadview Public Storage refues to look into their system and see why this is happening, is it because they or doing this on purpose?
When I make my payment I receive a confirmation number and a statement saying that my payment has been processed. Ten days later I receive a call or email from Broadview Public Storage, saying that my payment is past due, charging me with late fees and return check fees. I do not understand why this is happening. The ower refues to listern to me or check into this situation. She said that all she know is that my payment did not go thru. Is there anyone that can help me with this situation with Broadview Public Storage?


     
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Posted by DebtorBasher on 2012-04-17:
What do they say when you give them the confirmation number as proof that your payment was made?

If your bill is due on the 6th of each month and you pay ON the 6th, you might want to check when they update their system...that may be causing your payment to show up being late.

If the payment isn't reaching them and still in your account, there IS something wrong with the system. If they are not too far from you, maybe going there and paying them with cash and getting a reciept from them right there, would be your best option.
Posted by Anonymous on 2012-04-17:
If this storage unit is something that you pay for on a regular basis, I would set up a 'recurring payment' that will come out of your account on the 4th or 5th of each month. That way your payments are not late.
Posted by traceylynn on 2012-04-18:
the problem is you are entering your bank account number wrong on the website. The bank has to return the payment because they do not know which account is yours.
Posted by tnhickadee on 2012-06-09:
I've worked for a payment processing company for years. First of all, I'd stop using their service. (yes it would be inconvenient to move everything, but...)
The contract that you signed stating you permit them to draft your account should have a processor's name on there somewhere unless the storage company managed to brand it with their name, logo, etc... 100% which is unlikely. You could try to contact the processor. If your bank has absolutely no record of the transaction being PRESENTED to your account, then you either provided incorrect information or the company never sent it. If your bank has a record of the transaction and returned it, they can tell you exactly what happened. From your note above, it doesn't sound like that is what happened.

I would
1. Pay online using your bank's online bill pay service (this takes them out of the loop and if anything goes wrong, you get to deal with your bank).

2. Review your automatic ACH monthly charge agreement that you signed and scan for any information about a processing bank or ACH processing company. There are a lot of re-sellers out there, but there a a few big ACH processors that several sales reps, companies and even banks use.

Good Luck. Just try to put the ball in your court so from now on, you control the transaction instead of his ACH processor.



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