BROADVIEW, ILLINOIS -- Paying my bill online by debit card or check electronically to Broadview Public Storage has been a big problem for me. This is the second time that I am charged fees for return check and late fees when I pay before or on the 6th of the month. PNC bank said that the payment never reaches the bank electronically and the money is still in my account. But Public Storage said that my method of payment was returned by my bank or my payment cannot be processed.
I feel that Broadview Public Storage is somehow not putting my payment through so that late fees and return check fees can be added to my account to charge more money. I have no other problems paying bills or shopping online except with Broadview Public Storage. Broadview Public Storage refuse to look into their system and see why this is happening. Is it because they are doing this on purpose?
When I make my payment I receive a confirmation number and a statement saying that my payment has been processed. Ten days later I receive a call or email from Broadview Public Storage, saying that my payment is past due, charging me with late fees and return check fees. I do not understand why this is happening. The ower refuse to listen to me or check into this situation. She said that all she know is that my payment did not go through. Is there anyone that can help me with this situation with Broadview Public Storage?