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Broadway Photo


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Blatant Bait & Switch
Posted by Eamo on 07/12/2007
I was thrilled to find the camera I wanted - an Olympus SP-550 UZ for $100 less than anywhere else. I ordered the camera on-line, and after 4 days with no confirmation - I checked with customer service.

I too went through the high-pressure bull____ sales pitch of batteries that last only 20 minutes, and memory cards that only hold 7 photos. After refusing the extended warrantee, I was asked "Is there any reason you ordered the Japanese version?" I responded that I didn't know I had ordered that version. I was asked if I wanted the English version. When I said yes - I found out it was $85 more. With shipping added, I could have purchased it at WalMart for less.

I assumed I had made a mistake on the web site, but when I went back to check - not only did I find that THERE WAS NO ENGLISH VERSION OF THE CAMERA LISTED - but also the only indication that this was the Japanese version was two words at the bottom of a fourth tab marked "Included Accessories" that said "import version."

This is shameful marketing practices. When I pointed this out to a customer service rep - he simply said "you can always cancel your order," which I did.

DON'T DO BUSINESS WITH THIS UNETHICAL COMPANY!!
     
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Posted by Anonymous on 2007-07-12:
You should always avoid gray market goods.

Many foreign companies do not provide International warranties. You may not be able to get warranty repairs even if you ship the goods back to the foreign company.
Posted by Anonymous on 2007-07-12:
I hear complaints of this nature pretty regularly about this company. Apparently their business model is to screw over everyone one time. Very profitable, and they just don't care if no one ever comes back.
Posted by Slimjim on 2007-07-12:
A lot of these outfits are discreetly selling grey market cameras and accessories over the net. This case of bait and switch seems even more severe than average. I guarantee the FTC will be on these NY online photo outfits real soon with this krap they keep pulling. You may want to accelerate the process by contacting them at ftc.gov and letting them know about your experience.
Posted by Anonymous on 2007-07-12:
Slim, sounds like you're speculating here.
Posted by Slimjim on 2007-07-12:
That's because you don't know anything about advertising or bizzzzzzness in general pirate.
Posted by BaitSwitchVictim on 2007-08-01:
I had the same experience with Broadway photo today. They called to confirm my order, then tried to sell me batteries, saying the ones included would only last 10 minutes, then he told me that I had purchased the import version and the American version would be $90.00 more. I finally canceled the order.
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False Advertisement
Posted by Bjones_1436 on 05/17/2008
NEW YORK, NEW YORK -- I shopped around for a couple of months for the right camera. After picking the camera I went in search of a vendor. Armed with the fact sheets from several info services and the manufactures own info, I thought I was ready. I was not! Prices varied by more than $800 dollars. I stayed away from both ends. Broadway photo had a nice site and was rated well by "other" retailers. So I ordered from them. What I got was a camera in Japanese.

When I called to complain they offered to fix it for $200 dollars more. They were mad at me for being unhappy with a Japanese model.
     
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Posted by GenuineNerd on 2008-05-18:
Some photo and electronics retailers would offer "gray market" (meaning merchandise not intended for the US market) items via ads and websites. These gray market items are often not supported or serviced by the manufacturer's US operations, and parts and repairs may be difficult to obtain, for the same reasons. And any warranties or guarantees offered would be via the vendor, not the manufacturer. The owner's manual being in Japanese means that your camera was intended to be a Japanese domestic market item. Most US-spec cameras and other electronics items would come with English or multi-lingual owner's manuals. You can probably e-mail Fujifilm to see if you could get an owner's manual or instructions in English (remember to provide the model number), but being a gray market item, the manufacturer may or may not be able to assist you. If a high-end camera or other item is offered at a bargain price, it could very well be a gray market item.
Posted by GenuineNerd on 2008-05-18:
One more thing...if the camera's display only reads in Japanese, and there is no multi-lingual option on the camera's controls, then it is a Japanese domestic market item. (My digital camera's display is English/multilingual, as well as the owner's manual, which is printed in 6 languages.
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Horrible, Deceptive Deallings With Customer
Posted by Gammie on 04/08/2008
BROOKLYN, NEW YORK -- I order a camera on line. The next evening I received an email telling me I needed to call to confirm the order. Since I had paid for 2 day shipping I'm thinking the order should be on its way. The fast-talking salesman has me ordering $599 worth of stuff for a $279 order. Within 30 minutes of this call, I cancelled the order via internet. I have since been told that that was too late the order had been processed. I would have called to cancel the order but the order lines closed at 9pm and I was not off the phone with this guy until after 9pm. I realize that I did place the order and allowed my self to be strong armed into thinking I needed more than what I ordered.

Now I have to pay a $100 restocking fee. The "extras" I ordered turn out to not be necessary at all for the operation of the camera.
     
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Posted by Slimjim on 2008-04-08:
These Brooklyn camera outfits are all flim flam joints, and I usually won't generalize anything like that. Contact you credit card company and dispute any charges. If that doesn't work, contact NY's consumer affairs or attorney general and file a complaint. Receiving a complaint about one of these places with ten their different names would not be uncommon for them and I would think the business may offer a refund just to show a resolution to keep the state off their back.
Posted by Anonymous on 2008-04-08:
When you shipped the merchandise back I hope you used a service that supplies a tracking number. Otherwise they will claim they never received it. Even then some of these places will claim what you returned was damaged or missing parts and you won't get a refund at all.
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Digital Camera
Posted by Sudhir on 08/30/2007
BROOKLYN, NEW YORK -- In July I checked a camera on the website of this store. It indicated the description that matched the description exactly as the description given on the camera manufactures website including standard warranty for US. Broadway Photo & Video has address and phone/fax in Brooklyn, NY. Price of the camera was $200.00 and shipping was $14.99.

I ordered the camera online. I got the email of my order as $214.99. In 2 days I got email from the shop that asked me to call their sales dept to verify and further process the order.

I called. I was asked if I want English version of the camera. Their website did not indicate any other language. Since their address is NY, camera is assumed to be in English. I told them that I expect camera to be in English version. Website and order form is in English and language entry is not there. They also told me that the battery is short life which lasts for 20 minutes. I told them that battery is standard part of the camera as per camera manufacture and it lasts approx. 370 shots. They told me that the battery they have it in the camera will last 5 shots. It was not indicated on the description on the website. I told them that I expect to get original battery in the camera that comes with the camera from the manufacturer as an integral part.
I got the camera after 7 days.

The shop charged me $244.98. On the web I authorized to charge only $214.99. I got the confirmation. But later on shop added without my authorization. According to them for English they charged $14.99 and for not removing the original battery $15.00.

NY state needs to take action against this shady outfit. Buyers be aware of the unauthorized charges this outfit adds.
     
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Posted by Anonymous on 2007-08-30:
Most all online photo retailers use the same email/phone verification routine. It's a way to sell you 'accessories' such as the battery, strap and a US warranty, and sometimes a brand name lens. A gray market camera is identical to one sold for the US market with one exception - the warranty. If you need warranty service you have to ship it back to the country where the camera was originally intended to be sold. Should you refuse the 'accessories' the camera will suddenly be out of stock. For a 'small fee' they will find one and ship it out. Should you refuse the fee you will never receive anything because it will always be out of stock. Happened to a friend but thankfully they never charged his card. Go to the bottom of their home page and click on TERMS then scroll down to Warranty/Repairs and read it carefully.
Posted by Anonymous on 2007-08-30:
Stay away from these shops in Brooklyn, NY.

They are known for selling grey market products.

Some manufactures do not backup warranty work on them.

e.g.

Sony
Posted by Anonymous on 2007-08-30:
I would ask my credit card company to do a charge-back, since this is not the contracted amount.
Posted by Slimjim on 2007-08-30:
What the others have said. I too tried to order a camera once from one of these online outfits and the bait/switch and non-disclosure tactics are ridiculous. This is something either NY could start getting control of since the hub of these places are in Brooklyn, or even the FTC, who notoriously despise deceptive advertising.
Posted by Anonymous on 2007-08-30:
Oh, is this the reason you still don't have a cam slim? LOL
Posted by Anonymous on 2007-08-30:
Sudhir - Great review and thanks for taking the time to share your experience with the membership. I voted your contribution 'Very Helpful'.

Passingby - Awesome comment.
Posted by Anonymous on 2007-08-30:
Bought our last two digitals at Circut City. Looked up the best price I could find on the Internet. Printed it out and took it to CC, asked them to meet the price, both times they beat the price. Paid and walked out with my camera's. CC beat Best Buy and Target ad's, no fuss, no hassle. Camera's were of course in English with factory USA warranties.
Posted by Slimjim on 2007-08-30:
What makes you think I don't have a camera Pirate? Are you just stupid or are your obvious problems something deeper?
Posted by Anonymous on 2007-08-30:
Knock it off Slim!!!
Posted by Anonymous on 2007-08-30:
Yeah Slim, Knock his head off!
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Beware of Seller
Posted by M Harvey on 07/29/2007
I called to purchase a camera for $549, then was encouraged to buy more memory, batteries, and an extended warranty. This "package" came to $968.42 but included "free overnight shipping." When it didn't arrive the next day I attempted to get shipping/tracking information via e-mail (didn't work), via automated phone method (didn't work), and via multiple individuals who transferred me back and forth without providing ANY info on the shipping. I sent an e-mail to three company addresses, but despite their claim to respond to all inquiries within 24 hours, there was never a response. When the camera arrived four days later I returned it unopened, and found via my bank they charged me $1,009.98. I never got an itemized list of charges. In disputing the transaction with my bank, they got me a credit from Broadway for $929.99; the difference of $79.99 was for "non-refundable shipping/handling." I have just filed a complaint with the BBB, probably my last option at getting the rest of my money back.

What a headache this has been, it amazes me they have gotten away with charging me $80 for nothing.
     
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Posted by Anonymous on 2007-07-29:
They probably hit you with a restocking fee. Be thankful you got a refund in the first place. Broadway Photo has a very poor rating at ResellerRatings.com. It's .65 (yes .65) out of 10. They also do business under a bunch of different names.

BTW: Free overnight shipping doesn't mean they are shipping an order that day. I learned that in dealing with Sprint. Now if it says free next-day shipping, then one would expect it to arrive the next business day.
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Terrible Customer Service
Posted by Barbrush on 07/09/2007
It took them four days to get an "overnight" order to me that they guaranteed for next day delivery. They ignored my emails. When you call for customer service, it takes 20 minutes, and often they hang up on you after you've been on hold.

This place is awful. I will never order anything from them again.
     
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Fraudulent Sales Pitch
Posted by Martinb9 on 06/09/2007
NEW YORK, NEW YORK -- I was looking for a digital camera and was directed through google to this company's website, following a very attractive price of $227 quoted. At the website I first noticed the minimum shipping cost of $15. I tried to order the camera on the website but was first asked to register and then to log in, before being able to get to the checkout page. The website did not accept my log-in data which I had just established and I was obliged to phone. The salesman accepted my order for the camera and then asked,"do you want a battery that lasts 3 hours, because the original battery only works for 20 minutes(an obvious lie). after insisting on the original battery he advised me to take out an additional warranty, because the factory 1-year warranty only covered parts and not labor (another lie), but I accepted a 3-year warranty for a quoted price of $39. I also agreed to buy a camera case for $10.The dollar amounts quoted to me,$227,$15,$39 and $10 add up to $291.

He then said he had to add sales tax, which,at 8.25% is $24,for a total of $315. When I went to check my Visa account I found a charge of $329.11, an overcharge of $14.11.

I do not know if the camera was actually shipped or will be shipped, since I did not receive the promised e-mail confirmation and the shop is closed on Saturday.
     
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Posted by Anonymous on 2007-06-09:
I would call your credit card company right NOW and ask them to hold the charge. You knew the guy was lying to you, why did you order anyway? That should have been a big red flag
Posted by sabletaz on 2007-06-09:
I Would say "I'll Think about it" then hang up...
Posted by Starlord on 2007-06-10:
If you receive your camera, check it real good. I was reading the other day about several people who ordered digital cameras, and when they arrived, they had no memory cards. The proud new owners had to go to the store and buy a memory card before they could take any pics with their new cameras.
Posted by martinb9 on 2007-06-13:
All's well that ends well: I did get the camera, a Panasonic LUMIX DMC-TZ2 which is a honey. The box came sealed, plus a camera bag and a 3-year extended warranty. The total charged was $329.11 If you subtract the sales tax of26.13, $39 for a three year extended warranty and $10 for the camera bag, I ended up paying $264 for the camera, including shipping, say $5, and $3 insurance;a net price of $256, only$31 more than the advertised price of $227.
So, maybe they took some of the letters to heart and cleaned up their act ever so slightly. Well they did try to sell me an unnecessary additional battery.
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