Their return policy, is totally absurd, you cannot even do an even exchange for color or size without a receipt. You are stuck with over priced items that you can not exchange. DO NOT SHOP BROOKSTONE!! 2 Replies - Latest reply on 01/08/2009Add reply
Brookstone's Failed Return Policy
DAYTONA BEACH, FLORIDA -- We were given this product as a gift for Christmas from our next door neighbors. It lasted less than three months. We had the original box and the packaging materials and returned it to their local ... read full review8 Replies - Latest reply on 04/02/2008
Garbage/will not refund
JERSEY CITY, NEW JERSEY -- I purchased this CD System on 1/15/08 and it stopped working that same day. I brought it back and they will not refund my 181.88, because I did not have the packaging. This has scam written all over it. ... read full review9 Replies - Latest reply on 03/26/2008
I received the Brookstone Rainbow Clock as a Christmas gift. It is difficult to read. It is nearly impossible to set. It is so bright that it cannot be used in a bedroom. I cannot return the item as it was a gift. I am advising everyone in my circle not to buy products at this store.
2 Replies - Latest reply on 04/02/2008Add reply
I can see from this site I am not the only one who has had problems with this merchandise.
Horrible return policy
SAN JOSE, CALIFORNIA -- I wish I had read up on the store before I spent $300 this past holiday. I've always told my family I love this store, but that has changed today!
I received a neck massager from my nephew this holiday ... read full review5 Replies - Latest reply on 01/14/2008
I tried to return a gift within 30 days of purchase with receipt, they refused to refund my money. Instead, they gave me a store gift card. I sent an email, plus a follow-up, to their customer services and never received a response.
1 Replies - Latest reply on 01/10/2008Add reply
I will stay away from these guys. They are expensive, deceptive and poor customer service.
FLORIDA -- I placed an online order an tried to cancel the order by telephone from Brookstone because they did not honor a discount that was promised on the website. I called within 30 minutes of seeing the discount not honored on 12/27/2007 and Nicki said the order was cancelled. I followed up with an email. I received an email on 1/3 saying the order was already processed and too late to cancel. I telephoned and talked to Heather and then later to the supervisor Corey. Heather had told me the order would be cancelled by them by calling UPS and asking them to return the packages without delivery.
Well, that didn't happen. Corey said she would try to get the UPS lady for Brookstone to have a pick up done but it may take another 5-7 days for the pickup. I inquired about the email messages and was told there are only 5 people to respond to email messages that number in the thousands. What a horrible company to do business.
I will never do business with Brookstone and will take every opportunity to share this story with an innocent consumer.
Brookstone Return policy
LOS ANGELES, CALIFORNIA -- Buyer Beware!
I have purchased products with many online companies and found their return policies to be fair until I purchased a product from Brookstone. If you purchase a product from Brookstone ... read full review10 Replies - Latest reply on 01/04/2008