I returned an item today with a receipt, with the credit card on which it was charged and the credit card has my picture on it. The item was purchased one week ago. This was not enough for the store manager - I had to provide my driver's license - which was scanned into their system. This is a privacy issue and completely unnecessary. The store manager went on to say that she requires ID for all purchases as well. While this may be her policy, it usually violates the merchant and/or bank policy. I WILL NEVER BUY ANYTHING AT BROOKSTONE AGAIN AND AM TELLING EVERYONE I KNOW TO DO THE SAME. 4 Replies - Latest reply on 01/28/2011Add reply
Christmas Window Candlesticks
Just after Christmas 2007, these attach-to-the windows LED candlesticks went on sale. I bought 14 of them. When they arrived, I left them in their boxes and put them away with our other holiday decorations.
In ... read full review
Purchased a clock on line that had an AC adapter with it only to find out the adapter was only for the projector and the clock would run only on batteries that will need to be continually replaced. This did not meet the needs of the person I purchased the gift for. It was also supposed to be linked to the atomic clock yet the time had to be set manually which also did not meet the needs of the person it was purchased for. They packed the clock up and mailed it to me for return but I received it one day after the "generously extended" deadline of January 15th. I didn't even want a return - just an exchange for something that worked the way THEIR catalog described. Now I have a $150 paper weight.
1 Replies - Latest reply on 01/16/2009Add reply
A big warning to read the fine print carefully before considering a purchase from this company. I personally would never purchase from a company that profits from their own shortcomings and mistakes. They don't care about the consumer at all.
When you buy from Brookstone, their special return policy is not posted next to the items it applies to. Seems like it should be easy to return an unused item with receipt within 30 days, but no. I confessed the truth, item had been taken out of plastic wrap and touched.
1 Replies - Latest reply on 01/30/2009Add reply
Oh, the horror. Better just to lie when you call them. Very disappointing coming from such a well know company.
I purchased 3 of these (on line) - I downloaded photos to all 3 without exception - I charged all 3 without exception. On Christmas morning one of them did not work AT all - wouldn't turn on even after following the "reset" instructions in the manual. $36 product. I called customer service who said I could exchange them at my closest store - they didn't mention it was a seasonal store and when I got there it was closing and they had no product!! I knocked on the door to get the manager b/c the doors were closed. Infuriated I emailed customer service and so far I have only received their automated reply. Poor Poorer and Poorest. I will never order from Brookstone again - I feel they try to present themselves as a superior company with superior product but it is just posing.
I am also sad when I think about people that bought product at those stores that are temporary and can't return defective product!!
Their return policy, is totally absurd, you cannot even do an even exchange for color or size without a receipt. You are stuck with over priced items that you can not exchange. DO NOT SHOP BROOKSTONE!! 2 Replies - Latest reply on 01/08/2009Add reply
Brookstone's Failed Return Policy
DAYTONA BEACH, FLORIDA -- We were given this product as a gift for Christmas from our next door neighbors. It lasted less than three months. We had the original box and the packaging materials and returned it to their local ... read full review8 Replies - Latest reply on 04/02/2008
Garbage/will not refund
JERSEY CITY, NEW JERSEY -- I purchased this CD System on 1/15/08 and it stopped working that same day. I brought it back and they will not refund my 181.88, because I did not have the packaging. This has scam written all over it. ... read full review9 Replies - Latest reply on 03/26/2008
I tried to return a gift within 30 days of purchase with receipt, they refused to refund my money. Instead, they gave me a store gift card. I sent an email, plus a follow-up, to their customer services and never received a response.
1 Replies - Latest reply on 01/10/2008Add reply
I will stay away from these guys. They are expensive, deceptive and poor customer service.