DAVIE, FLORIDA -- Buyer beware!!! What kind of franchisee's is Budget Blinds unleashing on the public at large? [** - no names please] Budget Blinds and there are others! As of 2/26/2010, I've conducted business with Budget Blinds, twice in the last few years. That was a mistake, now that I have researched information about other franchises. I've learned my experience is repeated many times over. You'll find more information on this @ RipoffReport. This second time, or chance is becoming a repeat nightmare of my first experience dealing Budget Blinds. I wanted matching products from my first purchase and this is the only reason I tried again.
My first experience with Budget Blinds took almost 5 months to complete the job (for two windows), promised in 4 to 6 week! There are no informational calls about delays unless I do the calling! The interaction of the few calls taken are exploited as to present one excuse after another. Appointments are made, delayed and then canceled entirely, leaving my family with lost income and frustration.
Perhaps I am too willing to give local companies a second chance. The appointment we made to measure, my windows for this second order, was canceled due to “an unexpected meeting”. Subsequently, an employee explained, the so-called meeting was a golf game!
Additionally, I was told as a repeat customer a 10% deposit was required to order and the balance due at the time of installation. I now have a bill from the finance company for the full amount with a payment due 4/7/2010, requiring me to pay for something that I don't have and there is a promotional clock ticking on merchandise, I can't get installed.
After calling on 3/19/2010, to find out about the status of my order, one (1) week after the promised completion date and the payment date looming, I was told the merchandise was "found" in the warehouse. The first available appointment to complete the contract was 3/23/2010, nearly one (1) month from the signing of the contract and nearly (2) two week beyond the promised completion date. With a great deal of frustration this appointment was canceled at the last minute, just as before.
The quality of the service I've received on these two occasions from this company, several years apart, is substandard even by the pathetic contractor reputations in South Florida, and tell of a habitual problem within Budget Blinds. So, I've had it with this treatment and misrepresentation, and requested the cancellation of the contract and all monies charge to the promotional account I opened for this project refunded.
Greggory called after he got my message to cancel this contract and said to me is a rather smug tone of voice; “I am sorry to say, your money is not refundable.” He has subsequently not returned any of my phone call since. I would prefer to purchase the window coverings for my home from a more reliable and reputable company in the future. I can only hope Budget Blinds Corporate doesn't turn a blind eye to this problem, and put profit before is customers or its reputation.
We bought an almost new home last summer and discovered we did not have barely any window treatments. Not sure where to start. We hit the Home Depot and found the task of measuring, ordering and installing to be bit daunting for a lazy home owner like myself. Well, I'm not lazy, I just spent 2 years fixing up and selling my old home, and I'm not big on home projects anymore.
Anyway, I saw a van in the neighborhood for Budget Blinds. Checked out their website and decided to give them a call. It helped that they had done some shutters and window treatments for our neighbors, and they came recommended by them.
Our sales guy/installer (Rob) came to the house and showed us all our options. We went with some cloth blinds in a few rooms. He did all the measurements and placed the order. It took a few weeks (2-3 weeks) for our custom blinds to come in, and Rob was back out at our home the day after he got the blinds. He spent a few hours putting them up and they came out great. He installed them perfectly, and they looked and worked just as expected. We were very pleased. We definitely paid a premium price over doing it ourselves, but in my opinion it was worth it to have it done professionally.
We then had him come back a few months later (just this last month) and quote us for door wall. We ended up ordering a custom wood valance that matched our trim, and some cordless pull-down sun shades. Rob came out this morning and did the install. Once again the product looks great and the install was perfect. So for Budget Blinds is 2 for 2 with us. The product seems to be good quality, the only variable is whether you have a good local installer/sales guy in your area. Our guy seems pretty good, but I imagine some may be better than others. Definitely recommend them if you are in the market for some new blinds.