I ordered Frontline plus in may 2011 for our new golden ret. Puppy so we wouldn't have a flea/tick problem. They sent me Frontline combo which they said was the same product. It was the bait and switch ... read full review2 Replies - Latest reply on 12/09/2011
Ordered Flea control product on 05/26/11. Today is 06/17/11. Have received nothing except confirmation of payment on 05/27/2011.
1 Replies - Latest reply on 06/17/2011Add reply
They advertise "free shipping". It's free when they catch somebody headed your way.
DON'T DEAL WITH THIS PHONY WEB SITE.
Bottom line this company is a scam. I ordered Frontline plus, I was sent the European version Frontline combo. I was told in a letter that it was the same thing, but it does not work on my cat. When I called to get a refund I was told I would only get a refund on what I had not used and that I had to mail it back to them. They have told me they are sending me postage so I do not have to spend any more money. It took about 2-3 weeks to get my product. My veterinary clinic warned me about ordering Frontline online and now I wished I would have listened to her. I would not recommend buying from this company.2 Replies - Latest reply on 06/07/2011Add reply
STEINBACH, MANITOBA -- These people are liars and thieves.
Weeks go by… Look on the Budget Pet Care site at the lovely picture of the pretty white girls just *thrilled* to take your call and improve your day… call the ... read full review3 Replies - Latest reply on 04/14/2011
ALASKA -- We ordered Frontline Plus for our pet in December. Although it took over 2 months to receive, my biggest issue with the product is that it didn't work !! We never had this problem when purchasing Frontline from our Vet. Our dog suffered a week with fleas and she also had a tick after using this product, at that point, I decided to try another application, which I know you shouldn't do, but she was so restless! Well surprise, the
1 Replies - Latest reply on 02/12/2011Add reply
second application did nothing ! I will never trust this company again.
Ordered flea treatment for my cats in December, was told it was shipped out on December 29th as of February 6th, I have still not received it. Contacted customer service on the 17th of January and was ... read full review4 Replies - Latest reply on 03/11/2011
Product fine, arrival very slow
SUPPOSEDLY MANITOBA, CANADA -- Like some others here, my order took about a month to arrive. But it was just as expected. (Sent via Royal Canadian mail, FWIW.) [Note: see update @ end this comment.]
People just have to decide ... read full review2 Replies - Latest reply on 03/11/2011
MANITOBA R5G 1Y2 CANADA -- It took over a month to receive my products. The products were shipped through US Mail and could not be tracked. I was beginning to doubt whether they had been shipped.
2 Replies - Latest reply on 12/28/2010Add reply
The company is located in Canada and the shipment was probably held up due to US Customs and the weather. However, I would have preferred to pay a few more dollars and received my product more timely.
I ordered other products from PetShed.com on the same day as I ordered from Budget Pet Care and received those products within 3 days of the order.
I ordered Frontline Plus from Budget Pet Care for my dog and cats and found that it was not the real stuff. After putting it on my animals for 3 months straight they were eat up with fleas!! They have never had a problem before with the Frontline Plus it always worked very well, so I began to do some research. The packages I received were definitely not the real stuff....they were the FAKE Frontline Plus. I will never buy from them again, they ship over seas according to the postmark on the package. What a waste of $100.00. Do your research before buying!5 Replies - Latest reply on 08/01/2013Add reply
CANADA -- I Googled "Advantage" and came up with a list of companies who claimed they sold at discounted prices. I THOUGHT that BudgetPetCare.com offered the best deal, so, on April 17th I placed an order for a 12 month supply. Here it is, May 11th, and I still have not received my order. I tried to call several times, but no one answered. Then, I came across this site and read the complaints, I called my credit card company immediately.
My credit card company called them on my behalf and managed to get someone on the phone. The representative claimed my order had been sent out on April 19th and he had no idea why I had not received it yet. He said, according to their policy, I had to wait 21 days from the time they claim the order was shipped and if I still had not received my order, they would ship a new, trackable order or issue a refund. Now I have to wait until Monday, May 17th before I can pursue this further.
My advise is that if anyone else has dealings with this company...BEWARE!
If you have the same problem with them, get your credit card company involved immediately.
I will update at a later date to let everyone know how this turns out.
Very upset with this company
I am a multiple pet owner who utilizes online purchasing a lot to save money. This was my first time dealing with www.budgetpetcare.com and I have done everything in my power to make sure that people ... read full review3 Replies - Latest reply on 11/13/2009
MANITOBA -- I ordered 2 pet meds in June 2009 from budgetpetcare.com. The company is in Canada, but the meds came the Barbados!!!
4 Replies - Latest reply on 06/16/2009Add reply
I tried to contact the company, but nobody picks up the phone and the call gets disconnected.
I contacted them via email to ask where they get their meds, to which they just gave me the manufacturers' names, but no further info.
I could not also find any info on the reverse look up of the phone number. Sounds very fishy!!!
HAYWARD, CALIFORNIA -- I ordered this product today (1/9/13) and then looked at all the negative reviews so I panicked and emailed them to cancel my order. Two emails came back??; however, then I called the company -- they ... read full review4 Replies - Latest reply on 05/12/2013
I have order my pet supplies for 5 or 6 years maybe longer I have had nothing but good fast service with them and if I have problems with my order I just call and they are very helpful, the prices are really great and love the free shipping I would recommend them to everyone thanks Budget Pet Care Add reply
HUNTSVILLE, MISSOURI -- I have been a customer of Budget Pet Care for at least 2 years. I have never had a major problem with their services or their agents. The representatives have always been helpful when a shipment was damaged and the order was replaced without any questions. They offer supplies at affordable prices and the products have always been of good quality. I will continue to do business with them as long as they continue with the excellent service and products that they have been providing.1 Replies - Latest reply on 03/05/2014Add reply