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No truck despite reservation and didn't care
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WICHITA, COLORADO -- I reserved a large Budget truck for a recent move (7-26-22) at the Ridge Rd office in Wichita, KS. When I arrived at the appointed time (which mess rental car, thankfully not Budget) and Uber there was no truck. The old Seinfeld episode, they can TAKE a reservation they just can't HOLD a reservation. Only this wasn't funny, I had lined up movers that were guaranteed payment. But the absolute worst part was the Budget agent didn't care. No truck, too bad.

By the time I was offered a truck at another location (more Ubering) I had lost the day and moving help at both ends (they had two trucks at the new location several hours before they said they would- probably there all day). It was the worst experience ever in any business transaction. Furthermore despite repeated calls to the Wichita HQ I never received a callback. NEVER USE BUDGET!

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Horrible Customer Service and Unsafe Trucks
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

The local Budget Truck rental stores I've done business with are nice and helpful, but it's the national roadside assistance and customer service that is awful. Halfway through our journey, the ABS light came on on the dash. We did our part by stopping in a decent sized city (where there was a budget truck location) and called their national roadside assistance helpline.

After waiting 20 minutes for them to call back after our initial call, they advised us to keep driving because it's "probably just an issue with the sensor, not the brakes themselves." Well, about an hour later, the rotor came completely off the wheel and we were lucky to maintain control of the vehicle (and not hit any other vehicles) while swerving around the road. Once stopped, it took a long time to process our issue, to send someone out simply to say state "yes, it is broken and can't be repaired," and then another hour and a half for a tow truck to come. That added up to almost 4 hours on the side of a busy interstate.

No one I spoke to really seemed to care at all about the situation I was in. They had no sense of urgency and never called back with new information to keep me updated. I was told by the last person that night that the claim was put in the system (it was now after 10 PM), so it should be processed by the closest store and their inventory department starting at 7 AM and we should be moving forward in the hours after that.

Unfortunately, when I woke up at, called them a little bit after 7 (because again, they are horrible at communicating with you). They said they were waiting on one person in New Jersey (we were stuck in Missouri) to get to the office and approve the claim. I asked every which way that I could if there was any other living soul on the planet that could approve this claim and they said no (even though all the boxes had been checked off to get a new truck and someone literally just had to say "yes").

So we waited for hours for that person to show up, and then it took many more hours for a tow truck to bring the functioning truck to us (we were a half hour from the closest store). All along, again, there was no communication from them unless I called and waited on the line for 10+ minutes each time. They also said they would hire a team of movers to help us load the items from the broken down truck to the new one, except that they didn't do that until much later so we were already done doing it ourselves by the time the movers showed up.

After I returned the truck and called the customer service to get a refund and reimbursement for the inconvenience and for the time spent in a hotel, they again showed that they really didn't care about my situation. They read their script that said "I'm sorry to hear that, sir," but when I asked them to consider more than just the "inconvenience," to think about the dangerous situation they put us in when telling us to keep driving on a faulty truck, they just kept reading their same script. "We can offer you a 20% refund on the truck fee," which turned out to be $73, and then I have to email my hotel and food receipts to a specific email address.

I'm now struggling to get their email address to work, as I've spent weeks just trying to get through to someone to get some reimbursement back, and simply get someone to care enough to set this straight. My saga with them is still not over, and it feels like it never will be. They are extremely slow and their lack of caring and urgency is infuriating.

I've worked in customer service for years and I know that at the end of the day, all people want is to feel like someone cares about your trouble and wants to make it right. I'm not unreasonable in my demands and issues with this company, and yet they have consistently shown through the entire process that they fall very short of the mediocre bar of service I'm asking from them.

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Unsafe trucks
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DENVER, COLORADO -- In September 2013, we rented a 26 foot truck from Budget to move our household from Estes Park, CO to Tampa, FL. The representative who checked the truck out to us was very helpful, but the truck we were given was not in any condition to travel the almost 2000 miles we had to go. We did not make 100 miles when the brake buzzer would not turn off. We were stranded in a Walmart parking lot for a couple hours while a mechanic sent by Budget attempted to fix the problem. Then he said to try it, so we got back on the highway and the speedometer and lights no longer worked.

We pulled over and proceeded to wait another 3 hours while he and another mechanic he called tried multiple things, each of which apparently just led to more problems. At 8:30 pm, we were told to check into a hotel which Budget would pay for and that a moving crew would come the next morning to move all of our things from that truck to another truck. We had stopped at about 1:30 pm on a Thursday. The movers and next truck showed up at 11 the next morning and moved all of our things. We started again at 2:30 pm, so we lost an entire day on a massive trip.

In addition, Budget did not cover one of our hotel rooms in a very expensive hotel. Not sure if they really expected me, my husband, my two adult brothers, and my nephew to all share king-sized beds - which is all the hotel had left - or what? We drove until 11:30 on Friday to try and make up a bit of time and then left at 8:00 the next morning. We stopped at 11:30 to get gas and truck #2 would not start again. Another mechanic showed up after more than an hour wait (we were in the middle of nowhere in Oklahoma by this time) and after about an hour, he said the truck was a total piece of garbage.

In fact, while on the phone with Budget, he was asked if he had test-driven the truck. His answer was that he would drive that truck across the parking lot! So once again, we spent from 11:30 am to 9:30 pm in a truck stop parking lot waiting for another truck and moving crew. We left again at 9:30 pm on Saturday and had to drive 28 hours straight in order to arrive Sunday evening in Tampa, because both of my brothers had to work Monday morning. We had two drivers for each vehicle (the truck and our car), two dogs, and one 7-year-old. It was dangerous and ridiculous. We were exhausted before we even got back on the road and had already been up for more than 14 hours.

We returned the truck to a dealer in Tampa on Fowler or Fletcher Ave (can't remember) and he helped up to have a perfect ending to our horrendous Budget experience. It was pouring when we left my brother's house, so we stopped at the truck stop gas station just before we got on I-75 where there was an awning and we could easily pull the huge truck in and out. It was about 12 miles from there to the return location. The personnel checked us in having a full tank, but another $45 charge showed up on our credit card without notice and when I called, they claimed the tank was not full. Nice scam.

This is not even the full story of all the insanity we endured, but there is too much to include here. Suffice to say, many of our things were damaged by being thrown into different trucks and we had intentionally put kitchen boxes with glassware, etc. ON TOP of boxes of books, but the movers certainly did not. We sent a letter requesting that Budget expunge our bill and also cover the three different hotels we had to stay in which were either very expensive or one which was very cheap but DISGUSTING (at the truck stop) and that they cover the gas.

We felt that was a MINIMAL request, given the torture we had to endure because they did not furnish us with a reliable truck for a journey of almost 2000 miles. They, of course, refused. After many angry calls, etc,, they finally agreed to reduce our bill by 2/3 and not cover any other expenses. Their justification for collecting 1/3 of their cost was - GET THIS - "we were able to make our destination in the third truck."!!!!!!!

WE HATE BUDGET AND WILL NEVER, UNDER ANY CIRCUMSTANCES, GIVE THEM ANOTHER CENT EVER. As there are not a lot of choices for a trip like ours however, we recommend that anyone needing to go a long distance at least get a personal assurance from the owner of the franchise where the truck is issued that the truck is is excellent condition and that it is a newer model at least, in order to minimize the possibility of a disaster such as we experienced.

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Worst Consumer Experience of My Life
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KANSAS CITY, MISSOURI -- Budget Truck and Rental should be out of business. I implore those reading this review to never use Budget. You are INFINITELY better off using Penske (for a cheaper option) or using the reliable U-Haul. Let me go into a little bit of detail... I booked a truck through Budget to move from one half of the country to the other. The drive was 20+ hours. Unfortunately, my move was due to a recent cancer diagnosis, as I was moving home to be closer to treatment and family. While I do not believe that necessarily entitles me to special treatment, I do think it warrants a little bit of empathy.

Fast forward to when I have the truck... the smell in the truck is BEYOND awful. I firmly believe it is the worst thing I have ever smelled. It was like a mix of mildew, diapers and a dead animal. The odor attached itself to EVERYTHING in the back of the truck, as well as the cab, which I was driving in for about 25 hours! One can imagine how frustrating this was, especially considering my circumstances.

I alerted Budget's Customer Service division as soon as the smell become too much to bear, and they put a note into the account. When I arrived at my destination, the smell was too potent on some of my items (especially clothing) and I had to throw several things out, which is a clear loss of money due to Budget not maintaining their equipment.

On top of all this, I returned the truck a DAY EARLY in my destination city, and was told there would be an extra charge for that of about $100. I did not understand and they said they were adding the fee for the last minute change. I explained that doesn't make sense, as my initially planned drop off location was not open on the day I returned the truck (Saturday) and wouldn't be open until Monday. I did not want to leave the key in a drop box, as I needed to explain to an employee the smell and show them.

I called customer service immediately after drop-off to get compensation. I was unable to until "the reservation was closed". I called seven more times and they said every time that the reservation was not closed. When my reservation was FINALLY closed on Wednesday (four days after dropoff), I was able to discuss compensation options with Customer Service. I expected at least 50% considering the terrible conditions and loss of property.

They offered $25. That amount doesn't even pay for 2 hours worth of gas. It was less than 5% of my total cost for the truck. I politely asked several times to multiple levels within customer service for a refund of the bogus $100 fee they stuck on me and ideally a little bit of money to replace my lost property. Their customer service managers were EXTREMELY curt and even after explaining my diagnosis, were extremely apathetic. At one point they said "After giving your situation extreme consideration, we do not believe any compensation over $50 is legitimate". They said that. To a cancer patient whose life they made miserable and whose property they ruined.

I am writing this review to hopefully persuade everyone reading to NEVER use Budget. I don't want to grandstand, but no one deserves that level of apathy and rudeness, let alone one going through cancer treatment. Budget will never see another cent from me, and with the way they treat their customers, I can only pray they go out of business.

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Unsafe Truck and Return Location Closed
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ELIZABETH, NEW JERSEY -- We arrived early to pick up 16' truck and were informed that a truck had not come in yet. The woman mentioned that a week earlier 16 people had reserved trucks but only 9 came in. When a truck arrived late for our rental we were told the ABS (automatic brake system) light was on. The mechanic said it was just the sensor light so we decided to take it.

When my husband drove 4 1/2 hours home the next day, mostly on highways, he had to pump the brakes hard in order for them to work, so it was not just the sensor!! When we went to unload 1/2 the truck that evening, there was no dome light so it was very difficult to see what we were doing. After unloading the rest of the truck the next day in 100° weather we had to rush to make sure we returned the truck on time so we would not be charged another day's rental. We had wanted to return the truck to the same town my daughter had moved to but it was more expensive than a town 30 minutes away.

When we arrived in Elizabeth, NJ, the location was closed. When we selected this location for a Sunday drop off, there was no mention that it is not open and had no drop box. We walked around in an unsafe neighborhood for 20+ minutes looking for a key drop box. We considered throwing the key over the barbed wire fence, I kid you not, but the angry guard dog stopped us.

We tried calling the number for the location but it went to voicemail. We called the national number and after 50 minutes talking to a representative AND a supervisor we were told we could not return it elsewhere, could not leave the key in the truck or throw it over the fence. We were told to leave the truck and call that local number on Monday. The supervisor said they were beginning to remove key drop boxes at some locations and since this was a rough neighborhood it made sense that it was gone?!?

The next day I spoke with the woman from the Elizabeth location and she asked where we live and said, "NO way am I driving that far to get the key!" so we would have to drive an hour in order to return it or we would be charged another day. We asked if we could drop it at the local Avis rental in our town and we were told no, it had to be returned to Elizabeth.

We are preferred Avis members and when we called them for help, they said Budget Truck Rental is totally separate from them so they couldn't help us!!! The woman in Elizabeth also said this happens all the time yet neither she nor Budget has taken the time to remove her location as a Sunday drop off location? How is it that they choose to remove the drop box and many people subsequently have problems returning trucks, the customer bears the burden of getting the key back to them?!? DO NOT RENT FROM BUDGET!

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Budget Truck Rental Left Us to Die
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OAK PARK, ILLINOIS -- Published https://www.yelp.com/biz/budget-truck-rental-foster-city-2

The title is not meant to be dramatic. It's true. My family rented an Avis Rental truck in order to get to my wife to her new job as a doctor. The plan is that my wife, 18 month baby and I will drive a half day in order to arrive at our new home. After insurance, we paid nearly 2K to drive a banged up truck with all our things. It took us days to pack for a 13 hour drive. Near hour 4 of our drive, lights start flashing on the dashboard. We pull to the nearest hotel and report it to Avis. So begins the painful saga.

First, after an hour, two kind tow-truck members from an outside company come to help via Budget Rental's request. They assess that the truck has water in the Diesel Exhaust Fluid line, and will not work. I explain that we have a tired baby, reserved movers for the next day to help unpack, and that my wife needs to be at the hospital the day after to start her career. The tow-truck drivers explain the situation to Avis Budget, and offer to tow the truck the remaining 8 hours, and then repair it.

Avis Budget Rentals refuses, instead saying they'll send a replacement truck, but give no E.T.A. The tow-truck drivers explain on our behalf that everything we packed for the last few days will need to be taken out of our 26 foot truck to a new one in the current torrential downpour. Avis Budget Rental doesn't care. The tow-truck men apologize on Avis Budget Rental's behalf and let me know there's nothing they can do. I call Avis Budget Rental, begging them to help. I'm told by the Customer Service rep., “I've been working here for some time. We aren't going to tow the truck to your new home. You'll wait and we will contact you when we have replacement.”

I ask to speak to a manager, and after a significant wait, am told there's no manager in the rep.'s building. The representative says she can send me to Customer Service somewhere else, but when she transfers me, I'm hung up on. I call back. No one seems to care, telling me to hang tight. I wait two hours, then three hours. I call Customer Service and Roadside.

I'm told they are still working on finding a replacement truck for me. I ask how will we will move all of the tightly placed boxes, roped up furniture and other valuables. The new representative seems to get mad at me for asking and says, “We have movers that do this for a living. You'll be fine Sir.” I'm told I'll get updates. I get one call. When I return it, no one knows who called me, and has no new updates. I call the office of where I rented the truck. They say sorry and that I should “really try to fight to get a discount once we get the truck back to our destination.”

Finally, nearly 24 hours goes by, and here I am in a hotel, hoping someone will get back to me, while fearing that I'll have to pay for cancelled movers, and that my wife will possibly get in trouble with her new job because Avis Budget leaves us here in the middle of nowhere, with no resolution.

The moral of the story is don't be like me. I'm still staring at my phone, hoping for more calls. I've made dozens, only to reach dead end after dead end. I can't speak to managers, there's no updates, and I'm always just told they're working on it. After the hotel meals, and other expenses, Will our possessions be damaged or even moved for that matter? Who knows. I'll be left with nothing but a hard lesson. NEVER GIVE BUSINESS TO AVIS BUDGET RENTAL. Please, learn from one disgusted, abandoned customer left to die.

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Lied to and given malfuctioning equipment
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OREGON -- I just completed a cross-country move. I spent months planning and preparing so that it would be as stress-free as possible. Unfortunately I used Budget Truck Rental who did everything they could to add as much stress to it as possible. The story starts over a month ago when I realized that I could not select my vehicle on their website when I went to go rent a car hauler. The website said if you could not find your vehicle on the drop-down list to take it into one of the local dealers and have them approve your vehicle. So that's what I did. I took it in to the Beaverton Oregon location. My first clue that this was not going to go smoothly was on that visit. There was only one person working and they had locked up to go do something right in the middle of the afternoon (this will become more relevant later on). When he finally returned and I explained the situation he acted way to Cavalier about inspecting my vehicle. All he did was look out the window at my vehicle and then immediately said that I would be able to use the two wheel dolly if I wanted and worst case scenario come back for the four-wheel. A month goes by and I go in to pick up my reserved equipment. This experience starts off with me having to listen to another customer complain that he was being overcharged by $100. When it's finally my turn there's now a different gentleman working the counter who immediately goes into a sales pitch about how I don't want the two wheel Dolly that it will just cause me problems but instead should get the four wheel. I assumed this man had my best interest at heart and that this wasn't just a sales pitch, I later on realized I was wrong (especially when I was then charged a higher rate for the 4 wheel car hauler because it wasn't reserved beforehand). The gentleman then proceeded to confirm my information at which point we realized the wrong vehicle was listed. After I corrected him and gave him the right information this is when my personal hell began. Because even though I had come in a month earlier to have my vehicle pre-approved, this gentleman now begin to tell me that I was not going to be able to rent the car hauler. The worst part of this was that he was unable to tell me why I could not tow my vehicle with their equipment. He seemingly was just throwing his hands up in the air as if he didn't care. So I began to press him about all the different reasons why it might not work. The one we kept coming back to was my vehicle's weight. So I went about doing everything I could to determine what my vehicle's weight was. I would have assumed that this was his job and that he should have been doing that but again he didn't appear to care at all. After searching the sticker on the inside of my door and Googling my car's weight eventually the employee began to do a little investigation of his own. Except his idea of investigating was to try to call Uhaul to see if they would rent me car hauler but apparently even though he works in that industry he had no idea what the local U-Haul number was and accidentally called their 800 customer service line. This is the point in which he really began to give up and tell me that there was no way I was going to be able to rent that car hauler. Now I'm beginning to really panic. I had planned everything very specifically including my living situation and job situation. I knew that if I did not get the truck and car hauler that morning my schedule was going to be ruined and I could potentially become homeless and jobless. These facts didn't seem to bother him at all. He seemed to treat his job as if he was flipping burgers and if he made a mistake it wasn't that big of a deal. It didn't seem to matter to him that his employee pre-approved my vehicle and their error was now potentially going to ruin my life. Eventually I had to break down and cry in front of this man and literally beg him to rent me the equipment that I had reserved ahead of time. He finally conceded as if he was doing me a favor. We then went outside to do the inspection of the equipment. At this point I realize that his sales pitch from earlier about choosing the four-wheel instead of the two wheel car hauler was not in my best interest but a pre-planned thing because I realized he had already hooked up my truck to the 4 Wheel car hauler before I ever even got there. We do the inspection of the equipment and he notes all the scratches and dings. He then backs the car and trailer out so that I can load my vehicle onto it. It's only then after he gets out of the cab of the truck that he informs me that the check engine light is on for this truck but proceeds to tell me that it's nothing to worry about because it's related to an aftermarket gas cap they had to use when the original was lost. At this point I was thinking that I really did not want to deal with that during a cross-country move but I was so worried that if I said anything he was going to go back on his decision to rent me the equipment. Again it wasn't just a simple thing, I was concerned that if I spoke up he was going to tell me he didn't have another truck for me and I was going to go back to worrying about being jobless and homeless. So I loaded up my vehicle and took off. The next morning when I got rolling down the highway a thought occurred to me. If this check engine light really is just related to the improper fitting gas cap, what would happen if something really did go wrong with the engine, I would have no way of knowing. This became a gigantic stressor for me during the whole trip. I was crossing States like Wyoming and Nebraska where there's nothing around sometimes for 100 miles. So every time there was a little bit of rattle in the steering wheel or I smelled something funny coming from the vents I would have a little mini panic attack that something was going wrong with the truck and I would be stranded in 20 degree weather with no cell reception nowhere near anywhere that could help me. It's at this point that I realize I paid hundreds of dollars hoping to not be stressed out during this move but ended up paying Budget Truck Rental to stress me out for the entire move. The thought also occurred to me, and confirmed by Googling later, that with a gas cap that did not fit correctly I very potentially could be losing gas from evaporation. Something very relevant and stressful when you're paying close to $800 in gas to cross the country. Thankfully I made it across the country. When I turned the equipment in I did so during business hours hoping to speak with someone. Unfortunately at the location that I had to turn it in the business appeared open but nobody was working. I ended up getting the attention of a business running out of the back of that business who gave me a phone number to call. That person gave me the customer service number for Budget. I assumed that when Budgets customer service heard about my Horror Story they would sympathize with me. What I found was a group of people who could not have cared less, who actually tried to blame all of these problems on me, who couldn't do something as simple as make a phone call and call me back. After having to argue with them and request supervisors they finally decided to call the Beaverton Oregon location to confirm the details. Now if you remember back at the beginning of the story when I visited the Beaverton Oregon location in the middle of the day and no one was there? Well apparently that's a common practice at that location because customer service was now telling me there was nothing they could do because they could not get anybody to pick up at that location during the middle of the business day. I requested that they try again to which they refused. Apparently this giant National company does not have the ability to call back their own locations and then reach out to me when they finally get a hold of them. Instead they stated that I had to call back again, go through the very annoying menu that they have, re-explain the whole situation again to another customer service representative and have them call again. So that's what I did immediately following my first phone call. That customer service representative said the same thing that when they called they couldn't get ahold of anyone. So I had him call again. This time they finally got ahold of somebody at that location. When the customer service representative came back onto the phone with me he ignored all of the things that I had said to him and the previous customer service reps and again proceeded to act as if this whole situation was my fault. But for some reason still wished to refund me part of what I paid. At this point I finally felt some justice had been served, until the customer service representative informed me that they were only willing to refund me $19.20.

So here's what I've realized. Budget Truck Rental employs incompetent people who are incapable of doing their job no matter what you do to try to circumvent that problem. I realize you cannot trust anything that they say because they are completely unknowledgeable about their own job. I realized that their employees do not treat their job with any kind of seriousness, that they believe their actions do not carry any kind of serious life altering consequences. I realized that Budget Truck Rental employees do not take any pride in their work. I realized they do not take any pride in their product. I realized that Budget Truck Rental feels it is completely appropriate to rent people malfunctioning equipment for major cross country moves. I realized that even when Budget Truck Rental is made aware of these egregious mistakes their customer service reps are trained to bully their customers into believing it's their own fault.

Please do not fall into the same trap that I did in believing that I was receiving a good deal. I did not receive a deal. I was ripped off. I was scammed. I paid hundreds of dollars to have multiple panic attacks. I paid hundreds of dollars to be stressed out for days. I paid hundreds of dollars to have minimum wage employees sitting behind a phone try to make me feel like this was all my fault. In case I did not make it completely obvious I will never ever use Budget Truck Rental again. I will spend the rest of my life warning everyone I know to never use them. This review is going to be plastered everywhere around the internet and sent to the Better Business Bureau and Consumer Affairs. If you have any common sense at all you will go with one of their competitors!

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Rented Me a Truck Were the Liftgate Did Not Work.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DAVENPORT, FLORIDA -- If I could give a zero stars they deserve less. The woman that runs the office is terrible. Budget Customer service even worse. The truck liftgate did not work when I arrived to the job site and then I waited 5 hours for roadside assistance. Turns out the batteries had just been replaced and they hooked the wrong wire up to the negative. I paid 2 guys 5 hours of labor to stand around. After calling this location several times to request help or another vehicle, they did nothing to help.

I returned the truck the same day and it was late, dark out and there was no place to park the truck. So we locked the keys in the truck and parked the best I could. Was never given instructions on how to return the truck. In the end I was charged a cleaning fee and 2 days rental on top of. They offered no refund seeing as how I wasted tons of time and money all day. Horrible company!

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My Budget Truck Broke Down -- Horrible Experience
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

BUDGET TRUCK RENTAL -- I rented Budget truck in Spring Hill, FL. This lady had her stuff together, just as nice and anything she could do to make our trip easier. We all was well until DEF indicator light came on even though it was over half full. The truck started going slower and slower, and I called Roadside Assistance. I kid you not, there was never a time that I called them that it wasn't 30 to 40 minutes before someone got on the line and then possibly transferred to another person for a even longer wait.

We broke down around 4:00 p.m. and at 10 p.m. we were still by the road on the interstate. We were 17 miles from Tallahassee, Florida that has numerous Budget Truck locations. Even though we were warned not to leave our truck we had to go on into town and get a motel so we could rest. I guess we were expected to sleep in the truck. At around 2 or 3 o'clock in the morning we received a call from the mechanic they sent from...get this...Valdosta, Georgia. Informed us through a text message the truck could not be fixed. Well I thought the logical thing to do was just to send a truck from Tallahassee and couple men to unload and reload on another.

Well after a long, frustrating time once again we were told by Roadside Assistance, "That is handled by Fleet Services." That's not how they handled it, and they were going to tow it to my destination over 150 miles away. Now this is the biggest Budget truck they have, 26 ft huge, and loaded down with all my things, and at this point I don't even know where it is because no one bothers to keep you updated. So I finally found out it had to be approved through Budget for anything over 150 miles. I ask, "Well what will you do if it's not approved?" They had no answer. Well then they dispatched the towing person from again Valdosta, GA. I don't know why.

I was finally seeing the truck being towed up to my driveway at around midnight, and as I was seeing it come through my entryway that we had to saw down because the tow truck with the Budget truck up in air would not fit through, it hit me, "OMG, it's tilted backwards." All my stuff will be thrown towards the back, and I'm a good packer but I was worried.

On top they wanted the tow truck driver to stay while we unloaded this truck at midnight. I said, "You are gonna be here awhile," so he left the truck, and then starting in the morning all the sudden Budget could call me every hour wanting to know if I had the truck unloaded.

A lot of my things as I suspected were thrown around and broken due to the towing the truck for that long of a distance. I called Budget and all they did was assign me an adjuster that has not yet called me or tried to get in touch with me.

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WORST COMPANY EVER!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TAMPA, FLORIDA -- I rented a moving truck in good faith that it would be in good running condition. Far from it! It broke down 3 separate times! Two of the times I was blocking traffic. I called Budget roadside assistance and explained that I was broke down in a dangerous spot. Instead of helping me, I was put on hold for over 25 minutes. Once they finally picked up I re-explained the situation and they put me on hold again. I finally had to call 911 the first time, then my own tow truck and pay for my own tow out of pocket the second time.

The 3rd time, it broke down in my new apartment complex and I had to have it towed to my storage unit. I had my movers ready, then the Budget tow company called and cancelled on me and wanted to re-schedule for later in the afternoon. The movers, who I paid, had to leave and go to their next call. I have all the receipts for my out-of-pocket tows, movers, taxis, etc. Not to mention time lost from work and settling in to my new apartment on time. Was Budget willing to reimburse me? NO! I've instead had to begin the dispute process with my credit card instead. Worst company ever. DON'T USE BUDGET!

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Budget Truck Rental Rating:
Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 30 ratings and
57 reviews & complaints.
Contact Information:
Budget Truck Rental
6 Sylvan Way
Parsippany, NJ 07054
800-GO-BUDGET (ph)
www.budgettruck.com
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