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Budget Truck Rental Consumer Reviews - Page 2

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Terrible Business Practices/Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN LUIS OBISPO, CALIFORNIA -- We recently reserved a Budget truck rental and car carrier to move from California to Colorado. It was a total nightmare! We reserved it a couple of weeks in advance as we had to be out of our current rental on the 31st of July and needed to get to Colorado in 3 days. When we went to get our truck and trailer they said that the manager Brian had let someone else take our car carrier and that they would get us another one before we left the next morning.

We thought this would be OK because we had to load the truck anyway and didn't really need it until the next morning. They promised us a discount for our troubles and so we just rented the truck and they told us they would do the contract for the trailer the next morning with the discount. We were planning on leaving first thing in the morning and they said they would have the trailer there by 9am.

I called them the next morning and they told us they were having trouble getting the carrier and that they hoped it would be there by 1:00 pm. We went back and forth with them and then they just stopped taking our calls, when I tried to call the manager Brian in the Santa Maria office he was in but his secretary wouldn't let me talk to him and he said we would have the trailer the next morning which meant hotel costs that we really couldn't afford.

We called the National Budget line and spoke to Bobby who was the inventory manager and he said he would get us a carrier as soon as possible and that they wouldn't charge us for the car carrier for all the trouble we had, the next morning we had our carrier and they told us we had to rent the trailer and when we got to Colorado they would reimburse us for the cost since they screwed up out whole time table.

Since we got here we have been trying to contact both the San Luis Obispo office and Bobby at the national company headquarters to no avail, they will not return calls, and when we did get a hold of the customer service reps they were no help whatsoever. Everyone do yourself a favor and DO NOT USE THIS COMPANY, THEY ARE CHEATS AND LIARS AND NOT TRUSTWORTHY.

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THE WORST EXPERIENCE I HAVE EVER HAD
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I had the worst experience of my life with Budget and I am still going through this nightmare almost two months later.

First of all, they gave me a car dolly with bald tires and a nail in the tire. They actually let it off their property. I had to get the roadside assistance before I even started moving and the tire guy was actually surprised that they let the dolly go with such a bad tire.

Second, the seat was broken exposing the bar underneath the driver's seat and they put a blanket on the seat to remedy the problem. I drove 24hrs with a bar on my backside. I was in serious pain for the next week.

Third, the Scion XB, that was on the car dolly almost fell off the dolly. We had to reset the car 3 times on the trip to Florida. We finally called to see if they could tell us what was wrong. The guy that met us in Mobile said that the car had to be up against the metal front. He didn't do anything to help he just verbally told me what was wrong. In the morning, after resetting the car for the fourth time, we discovered that his advice was wrong because the car shifted again on the final leg of the trip, yet now we have to pay for that because Budget made a claim. They said that the vehicle was damaged and sent us the bill for the guy doing nothing.

Fourth, when I dropped off the dolly the "not so nice man" at the drop off location insulted my ability to drive a dolly, because I couldn't back the dolly into a tight little spot down a long alley.

As I said, this was the worst experience I have ever had. By the way, I spoke to a customer service representative and explained all this stuff and I never heard anything back. PLEASE, IF YOU HAVE A CHOICE GO WITH ANOTHER COMPANY. Look at the reviews. 2.2 is not good. Go with UHAUL you will be much happier with your experience.

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Total nightmare
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ILLINOIS -- The biggest nightmare ever.My nightmare stared out from the minute I picked up the Budget truck, the truck was filthydirty, cooffee cups left inside candy wrappers, crumbs all over and dirty everywhere[I sent a bunch of pictures earlier] ,but I needed to get to Flordia to close on my house by Moday 11am so I took it anyway.I packed my stuff Saturday after I got the truck and left Sunday morning at 4am. After 3 hours into my trip my phone went dead which was plugged into the ciggarette lighter my phone was what I was using for navigation .I got off the road and got another chargerout of my car which was on the trailer behind the truck and plugged it in didn't work then I plugged them both in my car while it was running and they both worked fine the ciggarette lighter outlet in the truck DID NOT WORK now my phone was dead and I had no way to navigate.I finally found a gas station that would let me plug my phone and called your 800 number and was put on hold every time I tried this 5 times I.m sure you have call recors from 8-12-18 because it said that calls would be recorded.After wasting 45 minutes I finally found a gas station that sold maps.I don't know if you have ever driven a 16ft truck while pulling a car carrier trying to read maps NOT SAFE and almost impossiable.After driving 20 hours and only making it to Macon Georgia because I had to stop constantly to read and check maps so I didn't get which I did a few times I came to the realaztion that I would never make my closing .According to Google maps the whole trip should have only taken 24 hours. I checked into a hotel in Macon .In the morning I got up and it took me 12 more hours of driving to reach Cape Coral Flordia.I missed my closing and had to wait till Friday 8-17-18 to close on my house and had to stay in a hotel for 4days just great.I could not move my stuff in until Saturday and returned the truck on Sunday and showed the gentleman there that the ciggarette lighter outlet did not work but I still got charged for an extra day on top of all the mess you created for me.Thank you very much for nothong a very very very very UNHAPPY customer.Scott Rufer

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The Worst Customer Service Ever
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GOFFSTOWN, NEW HAMPSHIRE -- I reserved a Budget truck in July 2014 for a move from New Hampshire to Florida. While making the reservation over the phone with a customer service rep... I was informed of the special rate they had at the time in preparation of the fall season. Happy at the time that I got such a great rate on my truck rental. My move is scheduled to take place at the end of November 2014.

Well 3 months later.... the bastards at Budget begin to show how much they suck. I decided to go and physically see the truck about 2 weeks before my 1900 mile move to get an idea of the cab size since I am bringing my two dogs along. I go to the dealer where I was told would have my truck rental information only to find out that the dealer is no longer in business with Budget. Hahaha... are you kidding me? So of course.. I immediately call the corporate customer service line to find out what's going on.

Seriously these people booked this reservation for me 3 months earlier knowing that the dealer was no longer there... What kind of company does business like that? When I attempted to change the pickup location to one that is actually in business. They wouldn't honor the original quote. Now that's just crummy and shady. And yes... you can guess that nobody gave a crap about me or my problem.

Now because we are in November and everyone seems to go south at that time.. my price doubled! Even with a prior 3 month reservation. I call that the doubling down budget douche move. I can't express enough how much this screws my moving expenses and these people could care less. First they book me with a dealer who is no longer there and then when I am desperate to find a rental two weeks before my move they won't honor their original price quote.

I wouldn't rent a truck from these people.. ever and I hope this review reaches others before they attempt to do business with a bunch of scam artists. Go to U-haul and pay the extra price. Because sometimes cheaper isn't always better.

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The Worst Possible Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHATTANOOGA, TENNESSEE -- I reserved a truck 3 weeks in advance for a move from Tennessee to Maine. I was supposed to get the truck at 5pm. Budget called at 1:30 to say they wouldn't have a truck until at least 3 the next afternoon. My son had arranged for 6 of his friends to be at the house at 6 to load up. My son in law was flying in the next morning to drive the truck back and wanted it loaded and ready to go.

I was at work and had to rush to find another truck at the last minute. Budget did not care at all about the major inconvenience. Luckily, I was able to get a truck with U-Haul, but at almost twice the price that I had not budgeted. Now, I will not have the money I need when I get up there. I have used U-Haul many times and have never had a problem. I only reserved with Budget because their prices were cheaper. It could be free and I won't ever try them again. When you reserve something, you expect it to be there. It could have been a major disaster.I urge everyone to stay as far away from this company as you can.

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Budget Corporation Is Horrible
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OGDEN, UTAH -- I will never rent from Budget again! They charge a $150 deposit upon pickup then on return they charge the full rental amount; in my case it was $179.03. It takes 5-7 days for the deposit to be returned. Since I bought the insurance there is no reason to do this. An additional charge of $29.03 should have been applied. They also charge a $10 after hours drop off. WTAF??? The location I rented from is open 9-1 on Saturday. What other option is there??? Do the the math on this scam.

Budget makes you think you are getting a good deal but with all the additional fees it ends up being more. I will stick with U-HAUL. Big mistake to try Budget. I have definitely learned my lesson. The local outfit that rented the truck were very friendly and did a great job. They are unfortunately bound by corporate rules.

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Horrible Experience
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MARGATE, FLORIDA -- I had rented a truck from Budget Truck Rental. I get there and they had no trucks at that location. They knew about it the night before. Decided it was not important enough for me to know this. Hired helpers through their website while making the reservations. Not having the truck there, I had to go 30 minutes out of my way to get a truck. Cost me an extra hours with the helpers as they were there on time and I was chasing down a truck. Hours on the door stated 6pm close. Got there same day to drop off truck and they were closed already. Customer service is useless. Could not drop off truck and cost me even more in mileage.

Placed a complaint with Budget and all they could do was offer me a $20.00 credit, while hiding behind the fact they only take reservation but do not actually seem to hold or have the vehicles and good luck if you can get a truck type attitude. They ended up costing me an extra 120.00 because of their inability to do the right thing. Never would recommend them. Stay away from all Budget and Avis rentals as they are one on the same ownership.

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Reservation Not Guaranteed.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CARBONDALE, ILLINOIS -- I reserved a 16' Budget truck on 11/05/2019 for $4** dollars one-way. My pick-up date was supposed to be 9AM tomorrow. Today they emailed me at 2:30PM having cancelled my reservation. At 2:15 they called my bf to say they'd emailed me 3 hours prior, which was a lie, and that I hadn't responded. They offered me $250 towards another rental place. Idk how much you know about rentals but I barely got this reservation a week in advance and the price was a steal.

Now I am out a moving truck because they're all 9** and up as well as sold out. I was picking it up 6 hours away from my move-from location. I quit my job because I needed to reschedule my move and now I don't even have a truck. The inventory guy just responded...reservations aren't guaranteed. Real winning customer service they have. "Budget" is a joke.

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Budget Truck Rental Should Not Be in Business
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MOUNTVERNON, NEW YORK -- I recently had a very bad experience renting a Budget truck in Mount Vernon, NY. Where the truck, neither the equipment I rented (trailer, hand trucks) were available. My appointment was to pick up the truck at 8:00 am and the truck was available at 11:30 am. For the trailer, I had to wait for the next day to pick it up in Elizabeth NJ. The only available location. I even had to pay to park the truck overnight, because I was not able to travel without the trailer.

So now the company refused to compensate me for the gas, mileage and toll I spent to pick up the trailer. Rude people, lack of customer service. My advice, if you don't want to go through a nightmare as I did. Don't try this company! It is the worse service I ever seeing.

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Unsafe, rip off, lied to
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ANY, CALIFORNIA -- Really bad experience. I input my pickup and drop off cities. They assigned the drop off to the nearest office they had - which was 165 miles away. Then charged me extra mileage for the private of getting the truck back to them. If a company does not have an office near the destination they should just say so. I really hate being ripped off by these nasty big companies.

When I picked up the truck the check engine light was on. I was told not to worry about it and I could not have a different truck. I was also told not to call with a problem. I filled the truck a mile from the drop off and was charged a $30.00 fee for not filling it plus $17.00 for gas (total BS). When I complained they said things like "you signed the contract" and "I don't want to sound like I am arguing with you" while arguing with me. These guys were pejorative and rude. Never again to budget and Avis. Bad service, ripped off, nasty men.

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Budget Truck Rental Rating:
Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 30 ratings and
57 reviews & complaints.
Contact Information:
Budget Truck Rental
6 Sylvan Way
Parsippany, NJ 07054
800-GO-BUDGET (ph)
www.budgettruck.com
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