Living Like A Refugee Thanks To Budget!
I was moving out of state and planned the move very carefully. I booked a Budget truck online in advance, but the day that I went to pick up the truck there was none. The manager told me that this was an ongoing problem with the national service, that they have often booked and confirmed trucks when he had none.
It was the first of the month. My entire house was packed up ready to go. The utilities were cut off and on in the new place in the next state. It was Thursday afternoon and I had a presentation as part of an interviewing process for my new job the following Monday.
My calls of complaints to the customer service department of Budget was met with cool indifference. First, I had to find a place to charge my cellphone (remember no electricity). In the middle of all this, I was left a voicemail by a manager who sounded concerned, but my return calls to her were unanswered. My husband, finally, got someone who promised us a call between 7:30-8:00am the next morning with a possible truck. No such call came. When I tried to get someone else, the rude man who took my call was argumentative and accused me of cancelling my reservation. Why would I cancel a reservation when I'm trying to move!!! I guess a lot of people like to be stuck in a dark, hot house with a pile of boxes and nowhere to rest their head.
I had to drive to the next state and sleep on a friend's sofa so that I could get to my appointment. Then, drive back to my home state and get another truck for the following weekend. This time, my husband went straight to a dealer to ensure that we did have a truck. We got no apology from Budget for all the money, time, frustration, and discomfort they caused us. On top of it, we ended up paying more for the second truck because we had to wait until the weekend and our previous coupon was not honored.
A co-worker told me of a similar horrifying experience, when he was moving down from Pennsylvania and the Budget truck broke down and he had to deal with rude customer service people, while he and his family were stranded for over 12 hours in the middle of nowhere. I think I'm going to send a letter Channel 5's Consumer Report next.