Budget Truck Rental - Page 3

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Don't Trust Budget
Posted by on
I rented a truck from Budget to move from Colorado to Washington. My online confirmation quoted me $381.99 since the deposit would be waived if I paid with a credit card, which I did. When I went to pick up the truck I requested a dolly and was told that it would cost me an additional $17 and that there was no extra fee for an additional driver.

I was frazzled, I'm a new (and first time) mom so I didn't even check my receipt and left. It wasn't until I arrived at my destination that I saw that I had over drafted three times because I was charged over $600 for my rental.

At this point I took out my receipt and found I had been charged $37 for a dolly, $25 for an additional driver and $150 deposit for a total of $193 more than I was quoted. Since I over drafted three times because of this (I don't know why they couldn't have just done this in one transaction) I was now negative almost $300! Again... NEW MOM!

When I returned the truck I was told that it would take up to 10 days to get the deposit back and that I would have to contact customer service for additional help with the other fees.

I called customer service and was hung up on twice. I then asked to talk to a supervisor and got a woman named Dina. Later, I found out Dina was NOT a supervisor though she claimed to be. Regardless, I sent her the information she asked for asking for a refund of $18 for the dolly (the difference of what I was quoted), $25 for the additional driver fee, $102 for my over draft fees and applicable taxes for a total of just over $137. Of course, my first fax wasn't sufficient so I had to fax the information again, at an additional cost to me despite the fact I was already over drafted.

I waited for several days for an update with no news. I called and asked for Dina to call me back. Nothing. I called again and asked for a supervisor and found out Dina was not a supervisor per Annabell. Annabell then hung up on me.

I'm still awaiting a call back from a supervisor. At this point they have only refunded $18 and told me that my bank would just "forgive" the three over draft fees. When I spoke to my bank they told me that it didn't matter if it was my fault or not, they would not refund those over draft fees.

I'm still waiting. My calls are going ignored and I am still severely over drafted. I don't have money to help support myself, let alone my baby and Budget continues to refuse to work with me.
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tnchuck100 on 12/03/2009:
One of life's tough lessons. Trust not rental companies. Read the contract. Know what you are getting. Trust not your bank. Their function is to produce fee revenue not provide you with reasonable customer service.

Trust only yourself. Read the documents. Know who you are dealing with. Assume they are all trying to fleece you. Many are. Some are not.
Anonymous on 12/03/2009:
It sucks, but that's what happens. If you are going to rent a car OR truck, I would have put it on a major credit card and got a receipt for what I was being charged. If you used a debit card, you should have made sure you had enough in your account to cover in case they DO overcharge you for extra fees. As far as overdraft fees, how much did your bank charge you per overdraft fee? that seems pretty high.
Anonymous on 12/03/2009:
If you are lucky, they will reimburse you for the extra charges for the equipment and truck, but I wouldn't hold your breath on getting your overdraft fees reimbursed.
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Living Like A Refugee Thanks To Budget!
Posted by on
I was moving out of state and planned the move very carefully. I booked a Budget truck online in advance, but the day that I went to pick up the truck there was none. The manager told me that this was an ongoing problem with the national service, that they have often booked and confirmed trucks when he had none.

It was the first of the month. My entire house was packed up ready to go. The utilities were cut off and on in the new place in the next state. It was Thursday afternoon and I had a presentation as part of an interviewing process for my new job the following Monday.

My calls of complaints to the customer service department of Budget was met with cool indifference. First, I had to find a place to charge my cellphone (remember no electricity). In the middle of all this, I was left a voicemail by a manager who sounded concerned, but my return calls to her were unanswered. My husband, finally, got someone who promised us a call between 7:30-8:00am the next morning with a possible truck. No such call came. When I tried to get someone else, the rude man who took my call was argumentative and accused me of cancelling my reservation. Why would I cancel a reservation when I'm trying to move!!! I guess a lot of people like to be stuck in a dark, hot house with a pile of boxes and nowhere to rest their head.

I had to drive to the next state and sleep on a friend's sofa so that I could get to my appointment. Then, drive back to my home state and get another truck for the following weekend. This time, my husband went straight to a dealer to ensure that we did have a truck. We got no apology from Budget for all the money, time, frustration, and discomfort they caused us. On top of it, we ended up paying more for the second truck because we had to wait until the weekend and our previous coupon was not honored.

A co-worker told me of a similar horrifying experience, when he was moving down from Pennsylvania and the Budget truck broke down and he had to deal with rude customer service people, while he and his family were stranded for over 12 hours in the middle of nowhere. I think I'm going to send a letter Channel 5's Consumer Report next.
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Anonymous on 08/11/2008:
Very helpful post! I thought U-Haul was the worst at this kind of thing since they went to centralized reservations. Self-moving was once a big money saver. No more. Not dealing with the frustration and rude behaviour of the rental people makes up for the extra $$ one pays to have professionals ship your stuff. I hope you got the job!!
jenjenn on 08/11/2008:
I'm with you Ghost...
Anonymous on 08/11/2008:
I had two bad experience with U-haul years ago. since then, I have used Two Men and a Truck. AWESOME COMPANY!
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Budget Service Sucks!
Posted by on
SAN DIEGO, CALIFORNIA -- I had made a reservation for a 15 foot truck for Saturday the 30th of July. I even called again on Wednesday to CONFIRM the reservation and was told the truck would be there at 7am. I got to the Budget at 6006 Miramar Rd, San Diego at about 8am only to be told that they did not have ANY trucks and "THEY HAD NO IDEA WHEN THE TRUCKS WOULD SHOW UP". The best that they could do was to give me a 1-800 number to call.

I called the number, was put on hold for about 30 mins and then spoke to someone who said that someone else would call me back with info about where trucks might be available.
I heard from the 'inventory person' about an hour later. He told me that "THE BEST THAT HE COULD DO WAS TO GIVE ME A VAN AND OFFER ME COMPENSATION FOR THAT".
Since I obviously DID NOT HAVE ANY CHOICE, I decided to do that and had to start moving a lot later than I was supposed to and then make multiple trips in order to move all my furniture.

The WORST IS NOT YET OVER. So, then I was told that I would have to contact the Budget people to get the compensation and so I filled out a form on their website and didn't hear back for days.
Then I called and the person told me that she couldn't do anything since I had filled out the form on line????
Then I sent the form again online.... Still no reply.
Called for the 4th time and was put in touch with a supervisor - Betty - who wouldn't give me her employee number. She asserted that if they were to offer me $5 as compensation, they were beingn VERY GENEROUS. I said in that case I will go ahead and file a report with the Better Business Bureau at which point she said thank you and slammed the phone down.
I'd had enough with them by this point. Firstly, they take reservations and are unable to keep them, and furthermore OFFER NO HELP WHATSOEVER, and lastly act like they're doing you a favor by talking to you after you've tried to contact them on numerous occasions.

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Budget Rented a STOLEN TRUCK!
Posted on
PEMBROKE PINES, FLORIDA -- We rented from Budget on 4/4/05. What you are going to read below is what happened during the time of our rental.

I rented a Budget Truck on Monday, April 4th, 2005 from a Budget dealer in Pembroke Pines (under my name), my husband was listed as the driver. The truck was loaded the same day. Tuesday evening we started back to South Carolina. I was driving my car with my 77-year-old mother, we were behind the truck and my 13-year-old son was in the truck with my husband.

At around 2:15am we had just crossed over the Georgia line when a Police Car passed me with their lights on and then cut in front of my car and got in back of the rental truck which my husband was driving. Once we pulled over we found out it was the Florida DOT and they stopped us because my husband had not passed through the Agricultural Station just before entering Georgia (we had no idea he was supposed to stop). The officers from DOT were very nice and stated this happens a lot and all they needed to do was to check his drivers license and run the truck through the system.

After about 20 minutes, I knew something was wrong. Another Police Car pulled up behind us with the lights on and a Police Officer got out and started talking to the other Police Officers that pulled us over. After a few minutes one of the officers came over to me and told me that the truck my husband was driving had been reported stolen in New York City. Needless to say we were terrified! They were about to haul my husband off to jail in handcuffs to straighten it out. We were very lucky we had all the paperwork handy and in order. The Officers said the paperwork looked official and the date rented was just the day before. The officers said they would try to straighten it out there instead of taking him to jail. The officers came back to me a while later and said that they were able to contact Budget in Florida and verify that we did in fact rent the truck but they still needed to find out why it was reported stolen and get it straightened out before letting us go. It took another 20 to 30 minutes to have Budget in New York take it out of their system that the truck was stolen.

By 3:30am we were finally released and were on our way. I had asked the officers to please put in writing what happened to us so we had proof once we contacted Budget ourselves. The officers wrote up a Citation Form explaining why we were held up.

Needless to say the whole experience was terrifying and humiliating not only for us but also for the fact that my mother has a week bladder and had an accident because we had to wait so long on the side of the road.

I contacted Budget once we got back and told them what happened. The Customer Rep said she noted it on our file but we would have to turn the truck in before they could give us restitution. We returned the truck in on Thursday, April 7th and I called Budget back on the morning of April 8th.
I could not believe the attitude they gave me when I told them I did not feel we should have to pay full price for the rental because they in fact rented us a stolen truck. At first the Rep said she was sorry for what we went through but we did complete the trip with no further problems so there was nothing she could do. I was appalled at the attitude of "Budget" as a company and how they take care of their customers. I asked to speak to a supervisor and was put on hold. I was connected to a supervisor and his attitude was the same stating we did in fact complete the trip. Only after I got quite upset and asked him "Is this how you treat your customers... Just act like it was no big deal we were held up on the side of the road for something that was not our fault?!"
Then he said "Well I can offer you a 10% discount and a letter of apology.
I told the supervisor that 10% was not sufficient enough to cover the extreme mental anguish; humiliation and time lost time the entire event caused us. Then he stated "Well we cannot give it to you free!". I had not asked Budget to give the rental to us free, but I feel $81.00 is not a suitable figure for what they put us through. I told him that I had thought about putting a hold on the amount charged through the credit card until it was resolved but I would give Budget a chance to work it out with us before doing that. He told me it was 10% or nothing. I declined his offer and told him I would take it further with Budget.

I had sent in an email complaint in on April 8th, I received a call from the Budget office in Wichita Falls on April 17th, offering the same 10% discount, which I have declined.

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Gravel Girty on 04/17/2005:
I will never rent from Budget, and I'll tell all my friends not to rent from them either.
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Reservations mean nothing
Posted by on
CLEARWATER, FLORIDA -- I reserved a truck and tow dolly a month in advance. Less than 24 hours before my pick up time they called to say they didn't have anything available.
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trmn8r on 06/24/2011:
Unfortunately, this kind of complaint seems to have become common with truck rentals at many companies.
redmx3racer on 06/25/2011:
At least they called.
griffin21 on 06/28/2011:
It's terrible that for a reservation made so far in advance, they could not have gotten you a truck. Their reservation system needs to be upgraded. I showed up with my reservation for a 10-footer, but the clerk showed at least 3 reservations made against the same truck. Somewhat fortunate to end up with a 16-footer (same price, but the truck guzzled gas, and I did not need all that room).
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Never Rent A Truck From Budget
Posted by on
Never, ever rent from Budget. After reserving a truck, traveling 200 miles with my family to pick up some furniture from my in-laws, Budget had over booked and had no truck. In fact, they said they had five reservations for three trucks, and that I merely reserved the rate not the truck when I made my reservation. Unbelievably, they then charged me as a no show. Sounds like they thought I was reserving more than the rate. Customer service was horrible.

No effort was made to make good. Thankfully Penske had a truck. They were far more professional and customer oriented. Budget just didn't care.
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werelucky on 11/28/2010:
Funny, I had Penski stiff me for a truck the last time I moved. Not even an apology from them. I guess since they didn't charge me as a no show I should be happy.
Anonymous on 11/28/2010:
LMAO. Seriously? Some companies are just pitiful any more. So they charged you for a no show on a truck that they didn't have in the first place? Are you kidding me? It sounds like something you would see on a movie!
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Save Your Time And Save Your Money
Posted by on
PHILADELPHIA, PENNSYLVANIA -- We made a reservation for a truck. We were told to pick it up before noon, got there at 11 and was told they did not have a truck for us. Got sent to a different location and they had nothing available. Was again sent to another location and again nothing was available (luckily this time we called them first).

We called to complain and the representative said, "making a reservation only reserves the price, not a guarantee that there will be a truck." so I responded, "why don't you disclose this verbally so people can decide, instead of asking me to fill fill out some offer for free gas and ask me how your service was." better yet just make your new slogan "if you want to rent a truck, live longer, and keep your blood pressure down, you better go to Uhaul instead, you'll save time and money in the end."

DO NOT RENT from them.. Better Business Bureau here I come!
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trmn8r on 11/02/2010:
I believe U-Haul does a similar thing. They may make you drive an hour to get a truck from a different location.

These places can't physically guarantee your truck will be sitting there ready at the location you specify. I have never run into this myself - it would be very inconvenient.
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Us Military Cancellation
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My son requested special leave based on a confirmed rental truck reservation held with a credit card from BUDGET. He left from Kansas the day before we arranged to pick up the truck. As he was driving, a 'warehouse manager' called and cancelled his reservation which he had for over a week. He has only 4 days leave and now no truck. His wife is expecting their first child and he will be deployed to Iraq in October. They have no way to move their belongings to Kansas. They have to be out of their apartment at the end of the month as was planned. Thanks to BUDGET they have no way to move their belongings and he has to be back on base by Monday. BUDGET DOES NOT SUPPORT OUR SOLDIERS. Don't trust Budget. If I cancelled within 48 hours I had to forfeit my deposit. Budget cancelled 20 hours before the arranged pickup time and screwed over an American Soldier.
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Helpful on 07/29/2010:
This doesn't have anything to do with being a soldier. The problem all these rental services have is the return of trucks and possible breakdowns. All of which is out of their control. Look back a few posts and you'll find a similar post about Alamo and another for U-Haul.
SaMoore on 07/29/2010:
Helpful, I don't remember this being such an issue in the past.... Do you have any idea what has made this issue so much more common?
Helpful on 07/29/2010:
Good question. I think the problem has always been there. The problem is just that the renters don't have control if the truck is back on time or if there is an unforeseen breakdown. Maybe rental companies should at least step up charging huge rates for not returning the vehicle on time. Sure, the people who have to pay these rates are going to complain, but at least the rental companies will not have to deal, as much, with vehicles not being available. Not to mention that the companies in question are always looking for another good source for revenue.
BEJ on 07/29/2010:
I had a similar experience once. Rented a U-Haul to help us move. It was not ready when promised. Instead of a rental for 24hours--we ended up with only about 6 hours. We were to pick it up at 1800 on day 1--did not get it until 1200 on day 2 and had to return by 1800 on day 2. No repercussions for folks who do not bother to return when they should.
Weedwhacked on 07/29/2010:
They're probably just oversold. This has nothing to do with not supporting the military.
yoke on 07/29/2010:
Is this a move done on orders or on his own? Has he tried to contact his command?
Anonymous on 07/29/2010:
I wouldn't say they don't support their troops. That's a little drastic. Its not like the singled out him because he's in the military. He could have been a lawyer, and they would have done the same thing.

Stuff happens. Try calling other trucking companies and see if they have a truck available.
leet60 on 07/29/2010:
If he is active military and is electing to move his wife/dependents closer to home, due to a pending deployment, then this is of his own voilition and the military will not pay for the move. It sounds as if this is the case. Sorry to hear of the incident, but as others have said this is a normal occurrence for any rental company, not solely budget. I can almost guarantee that Budget has done the same thing to others who are non military.
SoldierMom on 01/13/2012:
When I made the reservation for the truck, I explained that he is moving from Illinois to Kansas, he has only 4 days leave, and that he would be leaving Kansas to drive to Illinois to pick up the truck. I was ASSURED that a truck would be available. I even offered to call a different company if they could not offer a guaranty. As I said, I was ASSURED a truck would be available. Regardless of their business model, this is a deplorable way to run a business. Military families take notice: Budget's guarantees are worthless.
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Hate Budget Truck rental
Posted by on
Worst customer service!!! Budget Truck Reservations promised me a truck with cruise control, air conditioning, and would be clean. The truck I received when I picked it up was crap!!! We were driving 1500 miles. We did not get a truck with cruise control. I have rented from Penske many times and their trucks always had cruise control. Budget also added on an extra driver charge that I was not informed of. (I did ask about any potential charges as I was comparing prices) The man at the counter told me to call customer service and they would remove the extra driver charge, that he can not. Customer Service was so rude. I asked for a supervisor to call me. After several days, Cynthia called. What a nasty lady. The only thing I got was more frustration.
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Avoid Budget Truck Rental at all costs
Posted by on
MARIETTA, GEORGIA -- Please, whatever you do, please do not rent a one-way truck from Budget Truck Rental! The Budget Truck Rental business model is a disaster. It comprises a loose collection of dealers who do not care whether you get the equipment you need when you need it or if you ever get moved. We had a reservation for a truck and a car carrier and waited THREE DAYS for a car carrier. Yes, three entire days and then we could not get a refund on the car carrier and the online customer service has not contacted me yet (almost a month later). Plus, the location we turned the equipment lied to us and said they had refunded our credit card deposit of $150 in cash. No company would ever do that even if we begged them to do it. So, I had to call Budget Truck Rental Customer Service(for probably the 10th time) and finally got someone who said that she would credit the deposit back to my credit card (though it will take 7-14 days to show up even though they charge what we "owe" immediately). Again, do NOT rent from Budget Truck Rental. You will regret it. Their online reservations is a total joke; they have no way of seeing inventory; their dealerships open and close and random hours; they do not care a bit about customer satisfaction nor do they seem to understand that when people are doing an interstate move that they do not have DAYS to wait for equipment to arrive. We were even asked at one point to go pick up the car carrier ourselves from another dealership across town.
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