Budget Rent-A-Car Truck Rentals - Page 3

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Budget treats it's customers poorly
Posted by on
Don't ever rent a truck from Budget - I rented a truck at budget.com and they said I could pick it up at 6am. I arrived at the location at 8am, stood outside in the cold, in the snow, in Harlem, for an HOUR until the location actually opened. When I complained, Budget didn't care. They don't care if they tell women to stand outside in the cold, in a sketchy part of NYC, next to an ABANDONED BUILDING complete with boarded windows, broken glass, and 5 stray cats... I could have been assaulted! Fortunately, I was only cold and angry. Budget Truck Rental does not care about its customers! Please tell everyone!!!
     
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Anonymous on 2010-03-03:
Investigate the area you want to rent a truck from! Why should it be different for a woman than for a man? If you do think there should be a difference then get a man to rent it for you!
redmx3racer on 2010-03-04:
5 Stray cats?? Oh my.
CCNYCgirl on 2010-03-06:
Sure - you can imply that I'm silly to be upset that I was placed in a situation where I didn't feel safe. ...but the important point here is that I paid for those 3 hours. My reservation was for 6 a.m. and I was required to return the truck by 6a.m. the next morning or face a late fee. It's wrong to charge me for those 3 hours when there was no way I could access the truck. When I asked the employee at the location, she said that they have asked budget.com to change their operating hours multiple times, and their online info has never been updated. This is bad business.
Anonymous on 2010-03-06:
I don't think it's reasonable to suggest you are at fault for not having "investigated" the location of their offices prior to going to get the truck. That's just another silly attempt at grandiose posturing typical on my M3C.

I also don't think your complaint is silly at all, though I have to say your response to the others is far more compelling than your initial posting. Budget owes you three hours for that rental, and they need to update their Web site now, not later, to reflect their true hours. Really, how difficult is it to change the stupid hours on their site, to change a friggen "6" to a "9"?

If you incurred costs, such as hiring a moving crew who also just sat around waiting for the place to open three hours after their posted opening time, I'd go after Budget for those costs.
Nohandle on 2010-03-06:
I've never rented a truck but I'd be sore if informed whether on a website or in person the vehicle could be picked up at a particular time and the business opened three hours later. What about returning the vehicle? We're all reminded numerous times to make certain when we return a vehicle to request an employee verify there are no damages. A few minutes late opening, I could deal with that but three hours?
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Do Not Rent From Budget!
Posted by on
TACOMA, WASHINGTON -- I showed up to pick up my truck, which I reserved a week before, and they told me there were no trucks to rent. The "company always overbooks like this", she said. Then, after she cancelled my ever-valuable "reservation", I was able to find a truck at the last second at U-Haul. Get this, I then found a $50 charge on my credit card from Budget for not picking up my truck as scheduled!!!!!! Seriously.
The U-Haul truck was awesome. Their customer service was awesome.

Rent from U-HAUL! You were warned, try to rent from Budget and they will burn you.
     
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Soaring Consumer on 2009-02-12:
Dispute the charge with the credit card company.

Budget pulls this crud all the time, voted helpful.
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Budget Trucks Are Unsafe And Dirty, And I Got To Pay For It
Posted by on
DAVENPORT, FLORIDA -- Do not rent from Budget truck. Was told by a Budget customer service representative "That he was in fact customer service not customer satisfaction." With that attitude you have nowhere to go. Do yourself a favor and stay away from them. The truck was dirty when I picked it up. We only were moving a couple of items 2 beds, a couch,3 dressers and a couple of bags all clean, 50 miles. We are clean freaks our houses are not dirty. My wife complained to me about the dirt on the sheets, I did not take them off to protect my new mattresses. Both my driveways were pressure washed 2 days prior to the move. They charged me 35.00 to clean their dirty truck. The truck was dirty and dangerous tires were bad and it had a misfire. They are a joke and any issues you may have will not be resolved.

Save yourself the time and trouble DON'T USE BUDGET.

Thanks Dons Truck, Riverview Fl. or Mikes Truck, Rt. 27 Davenport Fl.
     
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Renter Beware. Horrible Experience! Never Again
Posted by on
FAYETTEVILLE, NORTH CAROLINA -- Young single female moving herself from NC to DE. Reserved truck and car dolly 1 month in advance. Got a call at 5:15PM evening before move stating they had no car dolly. Couldn't call back because pick-up location in Fayetteville was closed. Called first thing Sat morn and told NO CAR DOLLY. I cannot drive a rental truck and car at the same time! Budget was no help. Very nasty/rude man at pick-up location. Called customer service "800" number. Reached a Sonja in Texas. She was even nastier. Said "they are a self-move company and nothing is guaranteed." How can I self-move when I don't have the equipment that I reserved??? Then SHE hung up on ME!!! So much for customer service. RENTER BEWARE. NEVER EVER RENT FROM THIS COMPANY. Disgraceful the way they treat a customer. Should never be in business. Am I crazy but when you "reserve" something, shouldn't Budget make every effort to locate the product BEFORE the day of the move? And should customer service be disrespectful?

Ended up calling around and found uHaul. They were very nice and helpful. Budget will never get my business ever! AWFUL …
     
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Soaring Consumer on 2008-12-22:
It makes no sense that you reserve something and they don't put it on hold for you, yet it seems to be a common practice with this company. Make sure they don't charge you a no-show fee ($50) because they have been known to do that despite that it was THEIR fault.
Chitwngirl on 2008-12-31:
There are so many complaints like this. CLEARLY this company needs to make major changes.
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Ask Budget To Change Their Unfair Reservation Policy
Posted by on
I believe it is unjust the way Budget Truck Rental has set up their reservation policy. Not only Budget Truck Rental does not guarantee the reservation you make with your credit card, they have a penalty against customers who don't show up (called $50 No Show charge) at the date and time specified in the reservation policy. Budget can ignore a reservation and yet require a $50 penalty charge for customers.

According to Budget, the reservation only guarantees the price in which the truck is rented for and not the actual truck. Budget fails to see that when there is no truck to rent, there will be no savings for the customers. In other words, their reservation is really a gimmick. I would rather pay a higher price for the truck with a guarantee that the truck will be available.

Simply said, if Budget does not guarantee a truck being reserved as it stated in their small print policy on truck reservation, then why should anyone even bother making the reservation?

I think they are taking advantage of people and I personally will not rent from them till they change their policy. Please ask Budget to change their unfair reservation policy.

     
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Soaring Consumer on 2008-12-14:
I agree with you one-hundred percent. When you reserve something, it is supposed to be made available for you, otherwise there is no point in making a reservation in the first place. I have seen many stories where they fail to do so and then they have the nerve to charge people the no-show fee when Budget themselves are the ones that failed to show. It disgusts me to say the least.

I used to be a customer of Budget Rent-A-Car but have since switched to using Enterprise during my out-of-state trips.
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Poor Corporate Customer Service
Posted by on
FREDERICK, MARYLAND -- This past Labor Day, I made a reservation for a truck online. After comparing rates for some companies, I settled on Budget. I also noticed that a good number of locations for other companies were closed, although many were open, and it was not surprising given the holiday. I then drove to the place I made the rental and found they were closed. I was not pleased but an error like that seemed excusable, at first. I contacted the national number and they were able to contact another location 30 minutes away and had a truck for me, or so I thought. I drove there and they were closed as well. When I called back to complain, the customer service representative said they I should have checked up on these places because of the holiday. In other words, don't assume that because we are reserving a truck for you over the phone is actual confirmation of a reservation. The customer service representative spend a fair amount of time trying to explain to me what I did wrong, and finally promised a letter of apology and a 15% off coupon for the next time!

That letter has not yet arrived, but I did get my credit card statement which showed a $50 charge. I was then told this was a "no-show" charge. They removed the charge. I had good experiences renting trucks before from Budget, but in this case as with many other corporations, it is wise to expect incredible sloppiness when you are making arrangements online or by phone.
     
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Anonymous on 2008-09-16:
"...it is wise to expect incredible sloppiness when you are making arrangements online or by phone."
or on a holiday.
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Budget truck rental security deposit refund
Posted by on
WYOMING -- I recently rented a truck to move my furniture from CT. to WY. The rental price was OK and a 150.00 security deposit seemed reasonable. The trouble began when the security deposit was not returned to me. According to the company that I dropped off the truck in Cheyenne, WY. there was damage to the truck. The markings on the truck did not match up with the little drawing I was given. The girl in CT. told me that the various scratches did not count as damage. Take pictures, evidently all budget companies look at damage slightly different. Any chance they get to keep the security deposit they will use against you. What is nothing on one end may cause you to loose your security deposit on the other end. I was also charged $44.00 for not returning the truck full. This was after I stopped 5 miles from the drop off site and filled the truck up. When I questioned the customer service agent, she requested all my fuel receipts. After she reviewed them she told me I did not purchase enough fuel. Evidently they can calculate how much fuel you should use for a trip of 2200 miles. I averaged abiut 8 miles per gallon, they use a number of 5-7 miles per gallon. I bet they don't advertize that number when trying to rent the truck to you. If you get better fuel mileage that they say, they use that against you for not filling the truck up. Once again, take pictures of your fuel gauge. How I used up $44.00 worth of fuel driving 5 miles I will never know. In the future, I will stay away from Budget for sure. Asking around I found a co-worker who told me they had a similar experience renting a truck in Cheyenne for the weekend from Budget. In my opinion, Budget is a con artist company out to take your money any way they can.
     
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GothicSmurf on 2007-12-05:
I know that the fuel tank is a scam that a lot of rental companies are pulling now. Do a google search to see if there is anything you can due to challenge that. Good luck
Hugh_Jorgen on 2007-12-05:
I would ask them to show YOU a fuel receipt showing that they were able to put $44 worth of fuel in the truck right after you returned it to them. Put the burden of proof back on them if you can. As far as damage, we have learned from this site, you had better document every scratch, ding, dent and rock chip before you drive away with a rental vehicle or don't be surprised when they try to pin it all on you. Good luck.
mondavi on 2007-12-07:
ill give you the down low. if you don't return a truck full, they charge you $25 plus whatever they put into it. and for damage. make sure you mark down every scratch, dent, ding etc.. and HAVE THE AGENT SIGN IT!!!! insisit they do it! I do work for a truck rental company, and I do not scam anyone. I make sure my customers are happy and will do anything to make sure that there rental goes well for them. any questions, feel free to email me
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Budget Has Me Broke and in Tears
Posted by on
CHICAGO, ILLINOIS -- I was quoted $307 for both truck $ tow dolly over the phone- the reason I went with Budget. Upon pickup I was charged $600 dollars.

Apparently the $307 "estimate" I received upon giving Budget my credit card over the phone didn't include a 150 deposit I wasn't told of, or a $50 unexplained charge (later I was told it would be refunded but I haven't yet received it). The unexpected cost of the rental overdrew my bank account and I was unable to refill the tank upon return.

I returned the vehicle to the location which could never be reached by phone, not even by their own "customer service", dropped the key off, and still fully expected some form of credit from Budget.

Finally a rude foreign man called me- it was AutoMotriz Montarrey, the people with a tiny fenced in shack under a railroad track in Chicago-who don't ever answer their phone. He told me to come refuel the tank or I wouldn't get my $150 deposit back. I explained that this was an outrageous cost for a tank of gas, especially since I rightly feel I was overcharged in the first place- not even Penske charges what I've paid so far to Budget Rental. The foreign man commented that I came from Ohio laughing "This isn't Kansas anymore" and proceeded to hang up on me.

I called and requested a supervisor AGAIN, and got "Paula" who refused to give out her direct line, and had no skill in customer satisfaction but pointed out basically that the location can charge what they want for gas and that $150 sounded about right to her. She refused to report my grievance against the location that laughed and hung up on me, saying "you can only file one complaint and you've already filed one". Then I discovered Paula was not a "supervisor" as she presented herself, but was in a call center somewhere- her words. And then, Paula hung up on me.

I just checked my bank account, still no 50 dollars for being overcharged on insurance. And now, Automotriz Monterray has charged me NINETY more dollars on TOP of pocketing my deposit. I guess I made him mad when I said he was running a scam operation and decided to charge me even more.

Today it cost me at least $690 dollars to rent a budget truck and so much time, energy, and frustration. Horrible customer service. The worst. Uhaul isn't any better either. Next time I'm going with Penske...

     
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Anonymous on 2007-10-23:
Stalley, here is some reading material for you:

Sharper Image Class Action suit, from Bloomberg:

U.S. District Judge Cecilia Altonaga in Miami said today that the settlement, which would have provided consumers with coupons worth $19 to buy Sharper Image products, wasn't a ``fair, adequate and reasonable'' resolution of the consumers' class-action case over the purifiers.

``The proposed settlement, in which class counsel receive close to $2 million in fees and class members are given a $19 coupon, is below the range of recovery in which a settlement of this case may be considered fair,'' Altonaga said an order.

The class action lawsuit claimed that the Ionic Breeze didn't remove dust particles from the air and, well, was just crappy. Sharper Image agreed to settle, but says it can't afford to pay more than $19 in coupons per consumer. Attorneys general from 35 states object to the proposed settlement, criticizing the proposed coupons as well as the $1.8 million in legal fees.

If you bought one of these machines, would you really want to spend $19 more dollars at The Sharper Image? What can you get for $19? Nose-hair clippers?
jktshff1 on 2007-10-23:
Stally, Politicians and Lawyers....the world would be a better place with fewer of both. Go chase ambulances some place else.
jktshff1 on 2007-10-23:
super, stally either jerked or got jerked quick!
Anonymous on 2007-10-23:
Jkt, it looks like Admin already shut him down and through his trolling butt off M3C's.
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Budget blocked my credit card for two trucks, not one!
Posted by on
MIAMISBURG, OHIO -- Sept 14 I rented a 10' truck, and returned it Sept 17, as agreed. I thought this would be a clean, simple transaction. No. Budget blocks $xx amount on your charge card to cover the rental, and when it's turned in, they subtract the deposit and then actually apply the charge to your card. Well, the guy waiting on me began helping someone else at the same time, and applied THEIR $570 block to my card instead of theirs! Budget will only offer a verbal apology HOWEVER, I've gone a full week in a new location three states from where I moved without being able to use what SHOULD HAVE BEEN OPEN TO ME ON MY CREDIT CARD!! The FIRST clue I had something was messed up was the first time I stopped for gas; in front of a store of people the clerk informed me that my card was declined!! Not just a little embarrassing! I couldn't believe and had him run it through again, as I should have had over $600 open on my card, in spite of the block for my rental truck. Their error left me with NO MONEY to pay for gas, groceries, etc until the block fell off!! And I didn't learn this from Budget! NOOOOO!! I learned it a full week after my move from US Bank, where I have my card!! THEY looked into the situation and called to tell me there were TWO blocks on my card, BOTH from BUDGET RENTAL. This has been a major inconvenience to me, and it's taken me over a week to find out exactly what happened.

The person in Customer Svs at Budget said "why didn't you call us right away?" I told her "because I didn't learn it was YOUR screw up till yesterday from the BANK!" All she offered was an apology and to say they would file a complaint against their facility where I rented the truck. Right. I bet that'll happen! And if it does, it'll be blown off! She did NOT care about what had occurred to my finances nor the problems I'm still having because of it. Budget doesn't care about how it mangles it's customers' credit cards.

I will be letting a lot of folks' know how Budget helped themselves to my open balance on my credit card; I was very lucky I was able to borrow the money to get THEIR FLIPPIN TRUCK back to where it was to be returned in another state!! While the blockage has now been removed, I am left with paying people back (they don't take credit cards!!!) for helping me out when it should not have been needed. . . had Budget not been careless with MY credit card! ! !
     
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Anonymous on 2007-09-25:
You deserve more than a written apology! Do you have Court TV at home? On this coming Saturday, September 29th there is a documentary airing called "Justice for All | Accessing the Promise"

It's going to address the fact that situations like yours happen all the time to far too many people. The president of the United States Chamber of Commerce, the president of the National Black Chamber of Commerce, and many Attorneys General (among others) will be featured on this documentary talking about a real solution for people/consumers who have been treated unfairly, over-charged, gotten the short end of the stick on a signed contract, denied a refund, etc.

I have the official press release if you want me to e-mail it to you. I'm at a22455@gmail.com

Sorry about your situation.
jktshff1 on 2007-10-23:
Stally, Politicians and Lawyers....the world would be a better place with fewer of both. Go chase ambulances some place else.
Karyl: Was it a credit or debit card? It was a mistake, their fault, what would you wish them to do?
mondavi on 2007-12-07:
if customer service doesn't do anything at all. you might want to speak the district manager for that location. the agent in hand, should have waited on you first instead of the other customer.
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Defective Seatbelt Trapped Friend
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ORCHARD PARK, NEW YORK -- I rented a 14 foot truck on April 1st 2007 to move. The problem wasn't with the truck but the seatbelt and the subsequent response or lack thereof I got after. Upon pulling up to my new residence, my friend who was helping me move and sitting in the passenger seat tried to unbuckle the seatbelt and it would not dis-engage. He is a bigger guy, around 275lbs. and there was not any slack to wiggle his way out of. While trying to manipulate the belt, it became tighter and my friend began to feel light headed, clausterphobic and was having a bit of a hard time breathing, after several attempts to unbuckle, our only alternative was to cut the belt with a razorblade that my new landlord grabbed from his set of tools. I notified Budget via note that I slipped in the box with the keys and agreement. When I stopped there the next day,six hours into the day the agent had not yet notified her boss but sat on her chair like a bump on the log, starring at the wall when I walked in. I left a message on her managers vmail the next day and when she finally returned the call, she had no idea that the incident occurred but did not offer an apology but did say they may charge me for the belt. I suppose it is reasonable to expect the seat belt to malfunction when you rent a vehicle. What if I crashed or the truck started on fire? My best friend could have been killed or maimed but that did not seem to cross her mind. The following day 04-04-07. Maria Tucker called me to tell me the truck was being looked over by an "independent" repair person and "if" the seatbelt was not deemed defective. I would be charged for it. This is the most ridiculous statement I have ever heard. I know this is not a normal occurrence but the research that I have done today on the internet, cites several instances of seat belt malfunction and wear and tear, just as any other component of your vehicle and many seat belts are replaced. This company has insulted common intelligence of the consumer and I would not advocate using their rental vehicles anywhere in WNY as apparently Maria Tucker is the area rep/manager and complaints and other issues are handled by her.
     
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Anonymous on 2007-04-04:
If they try to charge you anything advise them of your impending lawsuit about the condition of the junk they are renting out. Hope your buddy is alright now?
rhondam718732 on 2007-04-04:
I suppose they would have preferred you return the truck with your friend in it! Sounds like even then they wouldn't have noticed. I would fight any charges they try to stick you with.
Skye on 2007-04-04:
Wow, that is so scary. I hope your friend is OK, and as everyone else says, fight the charges.

*rhondam, you made me spit my water out with that comment about returning the truck with the friend in it. It's not funny what happened to the poor guy, but that comment was.
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