DO NOT USE BUDGET TRUCK RENTAL!! My friend reserved a truck to move out of state weeks in advance. Yesterday he called and confirmed his reservation. I took him to get his truck this morning only to find out that Budget had overbooked their reservations (10 trucks and 24 reservations!). We then found out that every Budget center in Austin (where we live) was overbooked, and that this is a common practice for Budget.
My friend spent almost an hour on the phone with Budget "customer service", only to have the terms and conditions curtly cited to him by a less than helpful or compassionate representative (a reservation only guarantees the rate, not the size of truck or that one will be available). If moving is not stressful enough already, add to the mix scrambling last minute to find a moving truck and you are well on your way to an unfortunate comedy of errors. SAVE YOURSELF A HEADACHE! SPEND THE EXTRA MONEY WITH ANOTHER COMPANY AND REST AT PEACE KNOWING YOUR TRUCK WILL BE WAITING FOR YOU!!
Do not rent from this place. My husband and I rented, while trying to move. I am 9 mos pregnant, so our rental needed to take a few days longer. The manager came out, took the truck, charged us over $900 for nothing (our rental rate was about $15/day), took our belongings on the truck, and trumped up a bogus accident claim for a dent on the bumper that was there.
We are talking to legal counsel now, as the charges are trumped up. They've debited vast amounts of money out of our account, and the manager seemed like he truly had an issue with us due to our race! It is the most awful experience we've ever had. These guys are lunatics and low-lives who try to prey on customers. As soon as I have the baby, we will be pursuing this full force to make sure they never do this to anyone again. He took our TV, and gave me (9 mos pregnant) the option to lift it off the truck if I liked!!!
Please take my advice and do not use Budget if you want to rent a truck. They lie to you and misinform you of the drop and pickup times. I picked up a truck in Queens, NY. They said you can drop it off by 5PM on Sunday, however, when I went to drop off the truck in Braintree, MA, they close before 5 PM. When I called the Braintree location, they said just leave the truck outside with the keys and paperwork and you will not be charged a late fee.
When I received my bill there was a $125 late charge! I called customer service to complain. Their response was, we spoke with someone in the Braintree location and they remember telling me they could only waive a $10 fee for drop-off.
How could someone remember our conversation two weeks later, when all they wanted was to get me off the phone. They didn't care about any late fees I was going to incur. The customer service attendant was rude and did not listen to anything I had to say. They definitely do not follow the policy that the customer is always right! Avoid BUDGET at all cost. It's not worth dealing with them no matter how good of a deal they are promoting!
Don't ever rent a truck from Budget. I rented a truck at Budget.com and they said I could pick it up at 6am. I arrived at the location at 8am, stood outside in the cold, in the snow, in Harlem, for an HOUR until the location actually opened. When I complained, Budget didn't care. They don't care if they tell women to stand outside in the cold, in a sketchy part of NYC, next to an ABANDONED BUILDING complete with boarded windows, broken glass, and 5 stray cats... I could have been assaulted! Fortunately, I was only cold and angry. Budget Truck Rental does not care about its customers! Please tell everyone!!!
TACOMA, WASHINGTON -- I showed up to pick up my truck, which I reserved a week before, and they told me there were no trucks to rent. The "company always overbooks like this", she said. Then, after she cancelled my ever-valuable "reservation", I was able to find a truck at the last second at U-Haul. Get this, I then found a $50 charge on my credit card from Budget for not picking up my truck as scheduled!!! Seriously. The U-Haul truck was awesome. Their customer service was awesome. Rent from U-HAUL! You were warned. Try to rent from Budget and they will burn you.
DAVENPORT, FLORIDA -- Do not rent from Budget truck. Was told by a Budget customer service representative "That he was in fact customer service not customer satisfaction." With that attitude you have nowhere to go. Do yourself a favor and stay away from them. The truck was dirty when I picked it up. We only were moving a couple of items - 2 beds, a couch,3 dressers and a couple of bags, all clean, 50 miles. We are clean freaks our houses are not dirty.
My wife complained to me about the dirt on the sheets, I did not take them off to protect my new mattresses. Both my driveways were pressure washed 2 days prior to the move. They charged me 35.00 to clean their dirty truck. The truck was dirty and dangerous tires were bad and it had a misfire. They are a joke and any issues you may have will not be resolved. Save yourself the time and trouble. DON'T USE BUDGET. Thanks Dons Truck, Riverview FL. or Mikes Truck, Rt. 27 Davenport FL.
FAYETTEVILLE, NORTH CAROLINA -- Young, single female moving herself from NC to DE reserved truck and car dolly 1 month in advance. Got a call at 5:15 PM evening before move stating they had no car dolly. Couldn't call back because pick-up location in Fayetteville was closed. Called first thing Sat morn and told NO CAR DOLLY. I cannot drive a rental truck and car at the same time! Budget was no help. Very nasty/rude man at pick-up location. Called customer service "800" number. Reached a Sonja in Texas. She was even nastier. Said "they are a self-move company and nothing is guaranteed." How can I self-move when I don't have the equipment that I reserved???
Then she hung up on me!!! So much for customer service. RENTER BEWARE. NEVER EVER RENT FROM THIS COMPANY. Disgraceful the way they treat a customer. Should never be in business. Am I crazy but when you "reserve" something, shouldn't Budget make every effort to locate the product BEFORE the day of the move? And should customer service be disrespectful? Ended up calling around and found U-Haul. They were very nice and helpful. Budget will never get my business ever! AWFUL.
I believe it is unjust the way Budget Truck Rental has set up their reservation policy. Not only Budget Truck Rental does not guarantee the reservation you make with your credit card, they have a penalty against customers who don't show up (called $50 No Show charge) at the date and time specified in the reservation policy. Budget can ignore a reservation and yet require a $50 penalty charge for customers.
According to Budget, the reservation only guarantees the price in which the truck is rented for and not the actual truck. Budget fails to see that when there is no truck to rent, there will be no savings for the customers. In other words, their reservation is really a gimmick. I would rather pay a higher price for the truck with a guarantee that the truck will be available.
Simply said, if Budget does not guarantee a truck being reserved as it stated in their small print policy on truck reservation, then why should anyone even bother making the reservation? I think they are taking advantage of people and I personally will not rent from them till they change their policy. Please ask Budget to change their unfair reservation policy.
FREDERICK, MARYLAND -- This past Labor Day, I made a reservation for a truck online. After comparing rates for some companies, I settled on Budget. I also noticed that a good number of locations for other companies were closed, although many were open, and it was not surprising given the holiday. I then drove to the place I made the rental and found they were closed. I was not pleased but an error like that seemed excusable, at first. I contacted the national number and they were able to contact another location 30 minutes away and had a truck for me, or so I thought.
I drove there and they were closed as well. When I called back to complain, the customer service representative said that I should have checked up on these places because of the holiday. In other words, don't assume that because we are reserving a truck for you over the phone is actual confirmation of a reservation. The customer service representative spend a fair amount of time trying to explain to me what I did wrong, and finally promised a letter of apology and a 15% off coupon for the next time!
That letter has not yet arrived, but I did get my credit card statement which showed a $50 charge. I was then told this was a "no-show" charge. They removed the charge. I had good experiences renting trucks before from Budget, but in this case as with many other corporations, it is wise to expect incredible sloppiness when you are making arrangements online or by phone.
WORCESTER, MASSACHUSETTS -- This is updates for my post that Budget has overcharged me twice. Since the last post in Oct 7 and more update in Oct 12 and 13, until today Oct 20, I was paid back $50 for no-show fee charged by Budget Denver, CO - that's all. I have sent by fax my letter, a print copy of my reservation online email, and a copy of my rental agreement with Budget Worcester, MA written in Sept 23, 2005 to **. This is the third time I have sent my papers to Budget Truck Rental Customer Service. The first time was sent to an officer name Tommie- however she didn't answer me back even though she said that she would call me when she receive my fax.
I had to call Budget Customer Service again and was told to send my papers the second time to an officer name Beth. She also didn't answer me back. I called again and at this time I talked to a woman who spoke very slowly and deeply like a male voice- I only remember that her name is started with "D"- like Dilma, or something like that. She had taken all my papers but didn't read those carefully. Despite my papers in her hands, she questioned me rudely, told me to be insistent with Budget Worcester, MA in order to get the new reservation number that Budget Worcester, MA had made up in September 23.
She also told me that Budget Worcester, MA had written a local rental agreement for me, then she hung up on me. However, in my rental agreement, it was written very clearly my drop-off location in Washington DC. (she didn't look at my papers at all!!) Every time I called Budget Customer Service, I was always told that my rental could not be found out- or there's no information about my rental. Seriously, some officers told me that the truck I had rented was in fact rented by FedEx since some months ago. It sounded like I was the one who made up a rental agreement or I stole the truck from FedEx.
After numbers of calls to Budget Worcester, MA, I was told that I needed to talk to **, the manager of that agency, since he was the person who has written the rental for me. I had tried to contact Budget Worcester, MA in Sept 26, in three times, but I was always told that ** wasn't at the office. Anyway, I had contacted Budget Worcester, MA again in October 17. After many times tried to contact **- the manager of Budget Worcester, MA- in October 13, 14, and 15. For the third time calling Budget Worcester, MA (he wasn't at the office before at 8AM, at 9AM, until 10AM- as I was told every time I had called in).
I heard him talking with the officer who was on the phone with me: "About what?" he asked the person who was on the phone with me. This person told him that I was calling in about my one way truck rental was overcharged. And, not surprised me, ** told his officer that "tell her that I am not here! Tell her to call back one hour later." That's all I had heard on the phone.
I am very unsatisfied with this agency and the way the manager treats Budget clients. I hope that at this time, **- or you or someone at Budget Customer Service will help me. I do honestly think that **- the manager of Budget Worcester, MA- had taken my money for himself after seeing in the Budget Rental Database that I was charged $50 for no-show fee already.
I do really think that that is the reason why he always refuses to talk to me or anyone about my rental reservation number, or why my rental agreement has not been found in Budget Database, because it has never been in any database, and because it was still considered as rented by FedEx. I am thinking of calling ** for help from Tom Martino and his talk show. I think that Budget Worcester, MA at 500 Lincoln Street is needed to bring up to the air for the manager's behaviors. Thanks for reading my long posts.