(Cont.) Budget Worcester MA had overcharged me - some "funny" facts
WORCESTER, MASSACHUSETTS -- This is updates for my post that Budget has overcharged me twice at
Since the last post in Oct 7 and more update in Oct 12 and 13, until today Oct 20, I was paid back $50 for no-show fee charged by Budget Denver CO - that's all.
I have sent by fax my letter, a print copy of my reservation online email, and a copy of my rental agreement with Budget Worcester MA written in Sept 23, 2005 to Kery. This is the third time I have sent my papers to Budget Truck Renttal Customer Service.
The first time was sent to an officer name Tommie - however she didn't answer me back even though she said that she would call me when she receive my fax. I had to call Budget Customer Service again and was told to sent my papers the second time to an officer name Beth. She also didn't answer me back.
I called again and at this time I talked to a woman who spoke very slowly and deeply like a male voice - I only remember that her name is started with "D" - like Dilma, or something like that. She had taken all my papers but didn't read those carefully. Despite my papers in her hands, she questioned me rudely, told me to be insistent with Budget Worcester MA in order to get the new reservation number that Budget Worcester MA had made up in September 23. She also told me that Budget Worcester MA had written a local rental agreement for me, then she hung up on me. However, in my rental agreement, it was written very clearly my drop-off location in Washington DC. (she didn't look at my papers at all!!)
Every time I called Budget Customer Service, I was always told that my rental could not be found out - or there's no information about my rental. Seriously, some officers told me that the truck I had rented was in fact rented by FedEx since some months ago. It sounded like I was the one who made up a rental agreement or I stole the truck from FedEx.
After numbers of calls to Budget Worcester MA, I was told that I needed to talk to Chris, the manager of that agency, since he was the person who has written the rental for me.
I had tried to contact Budget Worcester MA in Sept 26, in three times, but I was always told that Chris wasn't at the office.
Anyway, I had contacted Budget Worcester MA again in October 17, after many times tried to contact Chris - the manager of Budget Worcester MA - in October 13, 14, and 15. For the third time calling Budget Worcester MA (he wasn't at the office before at 8AM, at 9AM, until 10AM - as I was told every time I had called in), I heard him talking with the officer who was on the phone with me:
"About what?" - he asked the person who was on the phone with me. This person told him that I was calling in about my one way truck rental was overcharged. And, not surprised me, Chris told his officer that "tell her that I am not here! Tell her to call back one hour later."
That's all I had heard on the phone. I am very unsatisfied with this agency and the way the manager treats Budget clients.
I hope that at this time, Kery - or you or someone at Budget Customer Service will help me. I do honestly think that Chris - the manager of Budget Worcester MA - had taken my money for himself after seeing in the Budget Rental Database that I was charged $50 for no-show fee already. I do really think that that is the reason why he always refuses to talk to me or anyone about my rental reservation number, or why my rental agreement has not been found in Budget Database, because it has never been in any database, and because it was still considered as rented by FedEx.
I am thinking of calling http://www.troubleshooting.com/ for help from Tom Martino and his talk show. I think that Budget Worcester MA at 500 Lincoln Street is needed to bring up to the air for the manager's behaviors.
Thanks for reading my long posts.