Customer service doesn't get any worse. I reserved a truck online with Budget on Aug. 15 for Sept 3. On Aug. 25, I called the location only to find it had no trucks for over a month. When I called Budget to complain, they did not try to help me and said the reservation does not guarantee a truck will be available. I tried calling corporate headquarters and even with my reporting skills, I could not reach a real live person. I finally got a call back from a media relations representative at Budget who said again they don't guarantee a truck will be available. The only help she offered was suggesting I try a competitor. There are a lot of bosses who would fire her for that.
DO NOT USE BUDGET TRUCK RENTAL!! My friend reserved a truck to move out of state weeks in advance. Yesterday he called and confirmed his reservation. I took him to get his truck this morning only to find out that Budget had overbooked their reservations (10 trucks and 24 reservations!). We then found out that every Budget center in Austin (where we live) was overbooked, and that this is a common practice for Budget.
My friend spent almost an hour on the phone with Budget "customer service", only to have the terms and conditions curtly cited to him by a less than helpful or compassionate representative (a reservation only guarantees the rate, not the size of truck or that one will be available). If moving is not stressful enough already, add to the mix scrambling last minute to find a moving truck and you are well on your way to an unfortunate comedy of errors. SAVE YOURSELF A HEADACHE! SPEND THE EXTRA MONEY WITH ANOTHER COMPANY AND REST AT PEACE KNOWING YOUR TRUCK WILL BE WAITING FOR YOU!!
Do not rent from this place. My husband and I rented, while trying to move. I am 9 mos pregnant, so our rental needed to take a few days longer. The manager came out, took the truck, charged us over $900 for nothing (our rental rate was about $15/day), took our belongings on the truck, and trumped up a bogus accident claim for a dent on the bumper that was there.
We are talking to legal counsel now, as the charges are trumped up. They've debited vast amounts of money out of our account, and the manager seemed like he truly had an issue with us due to our race! It is the most awful experience we've ever had. These guys are lunatics and low-lives who try to prey on customers. As soon as I have the baby, we will be pursuing this full force to make sure they never do this to anyone again. He took our TV, and gave me (9 mos pregnant) the option to lift it off the truck if I liked!!!
Please take my advice and do not use Budget if you want to rent a truck. They lie to you and misinform you of the drop and pickup times. I picked up a truck in Queens, NY. They said you can drop it off by 5PM on Sunday, however, when I went to drop off the truck in Braintree, MA, they close before 5 PM. When I called the Braintree location, they said just leave the truck outside with the keys and paperwork and you will not be charged a late fee.
When I received my bill there was a $125 late charge! I called customer service to complain. Their response was, we spoke with someone in the Braintree location and they remember telling me they could only waive a $10 fee for drop-off.
How could someone remember our conversation two weeks later, when all they wanted was to get me off the phone. They didn't care about any late fees I was going to incur. The customer service attendant was rude and did not listen to anything I had to say. They definitely do not follow the policy that the customer is always right! Avoid BUDGET at all cost. It's not worth dealing with them no matter how good of a deal they are promoting!
Don't ever rent a truck from Budget. I rented a truck at Budget.com and they said I could pick it up at 6am. I arrived at the location at 8am, stood outside in the cold, in the snow, in Harlem, for an HOUR until the location actually opened. When I complained, Budget didn't care. They don't care if they tell women to stand outside in the cold, in a sketchy part of NYC, next to an ABANDONED BUILDING complete with boarded windows, broken glass, and 5 stray cats... I could have been assaulted! Fortunately, I was only cold and angry. Budget Truck Rental does not care about its customers! Please tell everyone!!!
TACOMA, WASHINGTON -- I showed up to pick up my truck, which I reserved a week before, and they told me there were no trucks to rent. The "company always overbooks like this", she said. Then, after she cancelled my ever-valuable "reservation", I was able to find a truck at the last second at U-Haul. Get this, I then found a $50 charge on my credit card from Budget for not picking up my truck as scheduled!!! Seriously. The U-Haul truck was awesome. Their customer service was awesome. Rent from U-HAUL! You were warned. Try to rent from Budget and they will burn you.
DAVENPORT, FLORIDA -- Do not rent from Budget truck. Was told by a Budget customer service representative "That he was in fact customer service not customer satisfaction." With that attitude you have nowhere to go. Do yourself a favor and stay away from them. The truck was dirty when I picked it up. We only were moving a couple of items - 2 beds, a couch,3 dressers and a couple of bags, all clean, 50 miles. We are clean freaks our houses are not dirty.
My wife complained to me about the dirt on the sheets, I did not take them off to protect my new mattresses. Both my driveways were pressure washed 2 days prior to the move. They charged me 35.00 to clean their dirty truck. The truck was dirty and dangerous tires were bad and it had a misfire. They are a joke and any issues you may have will not be resolved. Save yourself the time and trouble. DON'T USE BUDGET. Thanks Dons Truck, Riverview FL. or Mikes Truck, Rt. 27 Davenport FL.
FAYETTEVILLE, NORTH CAROLINA -- Young, single female moving herself from NC to DE reserved truck and car dolly 1 month in advance. Got a call at 5:15 PM evening before move stating they had no car dolly. Couldn't call back because pick-up location in Fayetteville was closed. Called first thing Sat morn and told NO CAR DOLLY. I cannot drive a rental truck and car at the same time! Budget was no help. Very nasty/rude man at pick-up location. Called customer service "800" number. Reached a Sonja in Texas. She was even nastier. Said "they are a self-move company and nothing is guaranteed." How can I self-move when I don't have the equipment that I reserved???
Then she hung up on me!!! So much for customer service. RENTER BEWARE. NEVER EVER RENT FROM THIS COMPANY. Disgraceful the way they treat a customer. Should never be in business. Am I crazy but when you "reserve" something, shouldn't Budget make every effort to locate the product BEFORE the day of the move? And should customer service be disrespectful? Ended up calling around and found U-Haul. They were very nice and helpful. Budget will never get my business ever! AWFUL.
I believe it is unjust the way Budget Truck Rental has set up their reservation policy. Not only Budget Truck Rental does not guarantee the reservation you make with your credit card, they have a penalty against customers who don't show up (called $50 No Show charge) at the date and time specified in the reservation policy. Budget can ignore a reservation and yet require a $50 penalty charge for customers.
According to Budget, the reservation only guarantees the price in which the truck is rented for and not the actual truck. Budget fails to see that when there is no truck to rent, there will be no savings for the customers. In other words, their reservation is really a gimmick. I would rather pay a higher price for the truck with a guarantee that the truck will be available.
Simply said, if Budget does not guarantee a truck being reserved as it stated in their small print policy on truck reservation, then why should anyone even bother making the reservation? I think they are taking advantage of people and I personally will not rent from them till they change their policy. Please ask Budget to change their unfair reservation policy.
FREDERICK, MARYLAND -- This past Labor Day, I made a reservation for a truck online. After comparing rates for some companies, I settled on Budget. I also noticed that a good number of locations for other companies were closed, although many were open, and it was not surprising given the holiday. I then drove to the place I made the rental and found they were closed. I was not pleased but an error like that seemed excusable, at first. I contacted the national number and they were able to contact another location 30 minutes away and had a truck for me, or so I thought.
I drove there and they were closed as well. When I called back to complain, the customer service representative said that I should have checked up on these places because of the holiday. In other words, don't assume that because we are reserving a truck for you over the phone is actual confirmation of a reservation. The customer service representative spend a fair amount of time trying to explain to me what I did wrong, and finally promised a letter of apology and a 15% off coupon for the next time!
That letter has not yet arrived, but I did get my credit card statement which showed a $50 charge. I was then told this was a "no-show" charge. They removed the charge. I had good experiences renting trucks before from Budget, but in this case as with many other corporations, it is wise to expect incredible sloppiness when you are making arrangements online or by phone.