Very bad customer service
NEW YORK, NEW YORK -- This company represented they and their employees would move us with no problems, this quite simply was a lie. They stated just their employees would move us. A moving company who was subcontracted ... read full review6 Replies - Latest reply on 09/28/2010
I was told they can move my piano and other important items and was given a quote. I was told that the movers would be piano movers and as they arrived they did not know how to move my piano, they also filled the dumpster outside my home full of trash from there own truck. When I fired them as they did not know what they were doing and were stepping way out of line by filling the dumpster with out asking me. Budget, who knew the situation charged me anyway and refused to pay me back, even though I never saw a contract, it was never faxed and all the other reasons I've already mentioned. It is a shame that people choose to run a company with these type of tactics. SHAME ON THEM!Add reply
This company lies and lies and lies and has no remorse for the families that they screw over. We were given a pickup day of Oct.27th. A week before that date, they said "due to scheduling problems" that ... read full review
Budget should be shut down...
TULSA, OKLAHOMA -- My fiance and I rented a truck from Budget to move from KY to NY. On the first day, when we were loading the truck, it was raining and we soon discovered that the roof of the truck was leaking and our ... read full review1 Replies - Latest reply on 08/20/2010
Do not reserve a truck from Budget! There is no guarantee that the truck will actually be available. I was given less than 20 hours notice that Budget was unable to honor my reservation. I had to locate a truck at the last minute on top of all of the other stressors that come with moving. Thankfully Uhaul was able to find a truck for me at the last minute. Budget should run their business honorably and only take the reservations that they can actually fill.
2 Replies - Latest reply on 08/03/2010Add reply
Seems like common sense and common decency, but it is beyond the capabilities of the terrible people at Budget. Do not use this company for your move!
PANAMA CITY BEACH, FLORIDA -- I would NOT recommend Budget. Although they may be cheaper, their service is awful. I had reserved a truck online, and I even got a confirmation of the truck rental. AN HOUR before I needed to pick-up the truck, a representative calls and informs me that they do not have a truck available. I had arranged movers for loading and unloading, etc for an out of town move. Then they tell me they don't have anything in the county, and the closest truck they have is 1.5 to 2 hours away. And there is nothing they can do about it. Give me a break; don't inform me 1 HOUR before I need the truck that you don't have anything. PLEASE do not use Budget, unless you want a company that doesn't guarantee you a truck for your move.
1 Replies - Latest reply on 07/05/2010Add reply
Moving is stressful enough; don't let an irresponsible and inconsiderate company make it worse.
Worst Movers Ever
Budget Van Lines is the worst moving company I've ever encountered in my life! I hired Budget Van Lines to move me from Tampa to Ft. Knox, Ky. I've moved very often in my life and have never encountered ... read full review