Receiving My Order
SAN DIEGO, CALIFORNIA -- 4/17 made large order..4/19 was shipped..4/20 arrived in LA, Ca. facility..4/28 finally left LA facility..thought it would head south to San Diego..NO..it THEN went to Billings, Montana!! 4/28 processed ... read full review1 Replies - Latest reply on 04/30/2013
I called Budget car rental and they said will charge me $81.39 for one day rental. When I got there they said we will not give you a car but a truck for $568.78 for 3 day rental. I said I need it for only one day, they said take it with our option or go home. I had no choice.
Cost me extra $190 with gas. Shame on Budget and want my money back.
CLEVELAND, OHIO -- First, I find it interesting that I read many similar stories on this site with the same response from Budget, so it is clear this is how they run their business. I had a pre-paid rental. The representative said she did not know how much I paid or what it covered but that they were running a special and could put me in a better car for less. Never told me new contract, upgrade or additional costs. She said that I might even save money. Each time I asked her for clarification she said I did not understand how things work and she was doing me a favor. She manipulated how I signed on the computer screen by never showing me the changes she had made. I thought I was just signing for the car and waiving the insurance. Then I get a bill for $120 in additional charges. I called customer service and they even admitted this is how things worked. I filed a complaint with the BBB and Budget's response was sorry, you signed our paperwork. Well, not only have they lost a customer for life, I will keep telling my story in hope they lose more customers. 1 Replies - Latest reply on 03/21/2013Add reply
Taken Advantage Of
ORLANDO, FLORIDA -- Picture this. We rented a car via Priceline. When we arrived to pick up our vehicle we were met by "Sikandar" at the airport in Orlando. Our understanding was the vehicle had already been paid for.
Mr ... read full review3 Replies - Latest reply on 03/12/2013
CLEVELAND, OHIO -- My sister rented a car from this company and I went with her. We were lied to about the price and the time to return the car. Budget took more than double out of my sister's account than what the total ... read full review3 Replies - Latest reply on 01/19/2013
STOCKTON, CALIFORNIA -- We had a horrible experience with budget and we will never
2 Replies - Latest reply on 10/28/2012Add reply
Use your service again we had reservations for a month
For a car dolly and 16 inch truck, the night before we were supposed to get
Truck and dolly budget called us and said we rented out the last truck
So you have to drive to Tracy budget and get the truck then return
To stockton to get dolly which was a hassle but we had no choice,
Once we got there the employee called to get the vin # for the dolly
Well come to find out he rented out the dolly to someone else and had no more
And told us we would have to drive 30 minutes out of the way to go to another budget place
And get the dolly we asked for the gas money because this was not our fault but
They refused. We had a very stressful day with this and we are not happy that we had to fork out more cash for their mistake.
RALEIGH, NORTH CAROLINA -- Be VERY careful with Budget Car Rental. I purchased a rental agreement and rental insurance through Hotwire (no complaints with Hotwire). The final rates were reasonable and comparable to other rental agencies. However, when we went to pick up the rental car, the worker told us we were not properly insured, despite having rental insurance through three different entities. Although, we told her we did not want insurance - when we returned with the car, she charged us for insurance anyway. Our final bill was twice the price of what we had already paid Hotwire. BE VERY CAREFUL!!!! I will never use Budget again. I have used other rental agencies before and never experienced this issue.2 Replies - Latest reply on 09/16/2012Add reply
SYDNEY, AUSTRALIA -- I unfortunately had this company out to do a guttering job that was quite urgent. I accepted the quote as it seemed reasonable.
2 Replies - Latest reply on 07/25/2012Add reply
Later I realized that there were other associated issues with my guttering. However they made no recommendations to me about what I should do, and made no comments about issues with my downpipes, drainage etc Unfortunately at that stage I had no idea how bad these were.
They turned up without telling me they were coming, they called me chasing money after I had already paid. They chased money before the job was finished. They called me at 7am just because they had started work. They left rubbish in my backyard.
All in all I would recommend going somewhere else.
Do not ever rent a car in BUDGET!!!!! They are a cheaters, they don't give back deposit and double charge you for nothing!!!!!!!! Staff is telling you that if the car will come back in the same condition you will have deposit back but then they taking over half of this amount and they saying that you've been told about it!! LIARS Add reply
Thank you for letting us know about your rental experience. Without our customer’s letting us know when their expectations are not met, we do not know where we fall short. I want to apologize for the experience at the counter and with the lack of a suggested resolution from my customer service team.
1 Replies - Latest reply on 07/15/2012Add reply
I have reviewed your contract and see that you did in fact return the car full, so I have issued you a credit for the gas charge of $66.95. I have also taken the extra charge of $5 a day for the upgrade off. If we do not have a vehicle in the class reserved, we should not be charging a customer for a larger vehicle. I have also adjusted half of the insurance charge back to your card as well. If an accident were to happen, our insurance would have handled the situation and that is why I cannot adjust the entire amount.
Your total adjustment is $182.43, which makes your new total bill for this rental $277.27 ($218.45 of that is covered by your pre-payment). I have sent you an updated receipt after I made these changes. If you have any questions please feel free to contact me.
Tommy Mayfield | Supervisor | Email Customer Service
Avis Budget Group, Inc.
This is worse truck rental place. Arrived and truck was not there. Had to wait like 5 hours after complaining for 2 hours. Yes rate is cheap. But not worth headache. Add reply