Budget Rent-A-Car - Page 2

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161 Reviews & Complaints

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Worthless Reservation; Horrible Customer Service
Posted by Mnolan6 on 02/23/2014
MISSOULA, NEW YORK -- We reserved a 4 wheel drive SUV in October 2013 for a mountain ski vacation in February 2014. When we arrived at the airport in Missoula, the Budget agent advised us that no SUV was available and offered us a small sedan with no 4 wheel drive. It wouldn't have held the family, luggage and skis, let alone negotiated the roads we needed to drive. The agent told us she spoke to her manager, Gabe [snip], earlier in the day about the problem, but his response was simply that she should offer us the small sedan.

We spoke to Gabe directly, and found him flippant, arrogant and condescending. We can only suspect that he was able to rent our SUV to another customer earlier in the day at a higher rate than we reserved it for. Enterprise was able to provide us with the last SUV at the airport, saving our vacation--and their staff was quite pleasant.

Steer clear of Budget, and definitely don't rent from Gabe [snip] Avis/Budget desk at the Missoula airport! Why the company lets someone so incompetent and devoid of customer service skills run that desk is beyond us.

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Posted by Jenjimc5 on 01/09/2014
They SUCK!! Don't ever rent from them!!! They charged me twice for a car I rented and then tell me it will take up to 7 days to get a refund! In the mean time I have bounced check charges and am in the negative and can't buy groceries tonight for my kids!!! HORRIBLE SERVICE AND WORST PLACE TO RENT A CAR EVER!!

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Sad Poor Service and Poor Customer Service
Posted by Linm3728 on 11/14/2013
ARLINGTON, TEXAS -- Their customer service phone reps are horrible. I had 2 reps and 1 person in corporate hang up on me. I should have took that as a sign. I booked a car 3 weeks in advance I decided to call to check on my reservations the week after I made the reservations, come to find out the representative booked my date the same day I called. I immediately asked to speak with a supervisor during the time I was speaking with a supervisor I got hung up on twice. Supervisor finally got on the phone rebooked my reservations told me he would honor the rate I originally had thinking everything was ok I decided to double check again on my booking well the supervisor gave me the date I originally booked the car, but had me at a higher rate.

So now I'm furious spoke with another supervisor to make sure I had the right rate and date in the system, I was told they could not see the rate in their system but when I get to the location the morning of the pick up they should have the correct rate. I get to the location to pick up my car that day at 7:00am when they first opened just to find out they did not have my correct rate in the system. I immediately got on the phone to speak with corporate while on the phone with one of the corporate reps she asked me for my conf# which at that time I left at home because I thought everything was good I informed her I didn't have my conf# can she look me up by my name well she refused to look me up by my name gets mad an hang up on me.

I finally get someone else in corporate that looked my name up to see if I had reservations and to get me out and on the road I did not get on the road with a rental until after 10am. I never got an apology, coupons or nothing not one time did anyone feel the frustration or sympathy I had, I was one my way home for a family matter and almost didn't make it. I will never rent from Avis/Budget ever again they have really poor customer service.
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Used My Credit Card for Tolls Without Approval. Had Paid Cash for Tolls
Posted by Jhot on 11/01/2013
ORLANDO FLA -- Just got a surprise charge on my card. I used to rent from Budget regularly as I have a place in FL. From Orlando to a south town I always paid cash tolls. This time they stuck a charge of 15.75 for a 1.00 toll. When I called them on it, they said there was no toll booth and the state of FL takes a a picture of the license and sends them the bill.

Budget must be desperate for money to create this new scam. I've traveled this road many times and this has never happened before. They have lost my business forever.

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Paid for an Intermediate Size Car and Were Given a Beetle
Posted by Lety.hahn on 10/21/2013
Paid for an intermediate size car and were given a Beetle. Employees didn't even apologize for not giving us the type of car that we had requested.
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Charged for Gas When We Returned Car Full of Gas
Posted by Garey2062 on 09/27/2013
LOGAN AIRPORT, MASSACHUSETTS -- We returned a rental car to BUDGET on time and full of gas at 6am in Boston Logan Airport as we were rushing to catch a flight. I did not look at the receipt given to me by the person who checked us in. That night after reviewing it, I discovered I was charged over $200 for a tank of gas which I had paid $40 cash for prior to dropping off the car. I called Budget the next day to find out that the only way to reverse the charges is to send them a receipt for the $40 gas purchase.

I am currently in Oregon with no plans to return to Boston, MA any time soon. BEWARE THIS SCAM BY BUDGET!!!!
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Posted by Slimjim on 2013-09-27:
Wow, what a crock. What legit business would try and charge $200 to someone for gas upon returning a full car. What exactly do they need a receipt for? Are they saying without it, they can't verify the car is full of gas?
Posted by CU on 2013-09-28:
Why not just send a copy of the receipt?
Posted by garey2062 on 2013-09-28:
I (smack myself on the head) did not get a receipt for the gas and paid cash for the gas- big mistake. I did go on google map and find the gas station and am praying I can get them to remember me and make a receipt. The car had keyless ignition. They did not turn car on so I don't know how gas was measured gas. The Lesson -CHECK YOUR RECEIPTS from BUDGET before you leave.
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Purposely Misleading Clients, Just To Get More Money From You.
Posted by Koraval on 08/19/2013
VICTORIA, CANADA -- We reserved our car in advance through Airmiles. Cost us about 2,000 airmiles for 4 days. Collected those airmiles for a year. At the time of reservation we were told by Airmiles representative that the only amount we would have to pay is -taxes - $46. At Victoria airport Budget worker whose name was Chris Blaze asked us a couple of times if we needed insurance, and we said - NO, Thank you - we are covered through our bank. When he gave us an Agreement, it was amount of $246 there. We asked where this number came from. Chris explained that $46 are our taxes, and $200 is the money they hold on our credit card just in case something happens to the car. $200 will be back to the card after returning the car. We were OK with this.Then he quickly showed us where to sign and initial the agreement, which we did. Imagine how we felt, when while returning the car we were told, that that $200 was actually for Car Insurance, which we clearly did not ask for. We tried to speak to the manager (Jazz), and all he had to say was that we signed the agreement and his employee did his due diligence. Yes, we did sign, because we could not even imagine that we could be openly mislead and deceived this way.

This is brutal. No apologies, just blaming the clients and defending open lie of the worker. This is the first and the last time we used Budget. Be especially careful when dealing with Victoria Airport Budget!!!! They are really creative.
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Mc Arthur Airport Budget Rent-a-Car Unfair Cleaning Fee
Posted by Larry71 on 08/13/2013
MCARTHUR AIRPORT, NEW YORK -- Has anyone else rented from the McArthur Airport Budget Rent A Car and received a notice of a cleaning fee much later - after the car was returned.

This happened to me - I returned the car in early September, and made sure to have it professionally cleaned beforehand as I had heard about capricious charges such as this. When I returned the car, I asked the attendant if the car was in acceptable condition and he agreed it was, and I took pictures of the interior of the car.

A month later I was assessed a $250 cleaning fee !

Following up with Budget and my credit card company provided to be an exhaustive and pointless process.

I hate to be the suspicious type. Can anyone advise me how I could avoid such charges in the future ?

A friend of mine recommended this site for travelers' issues.

Best Regards

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Posted by oldisgood on 2013-08-14:
if you still have the pictures of the inside of the car and they are dated I would proceed to small claims court just on a matter of principle. Budget can tell you and charge you at will, but what is legal is another story. If your car was really clean you will get your money back plus filing fees.
Posted by Soaring Consumer on 2013-08-14:
It sounds like this location was trying to bilk you out of more money. Taking photos like you did is the best thing to do to protect yourself, so that fraudulent charges like this can be disputed.
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Worst Ever
Posted by Mariej on 08/09/2013
WILLIAMSVILLE, NEW YORK -- This is the most disgusting place there is - it needs to be torn down and buried - I don't know how it got a 3.5 star rating. The rooms smell (they try to cover it up with perfume) , the place has a bug problem, the toilet was broke would run all the time thank goodness my husband was able to fix that (should of given them a bill for a plumbers service call and repair) and the rooms look like they are from he!! like they haven't been cleaned in forever. We booked it for 2 nights after the first night we left and without a refund - the place don't give refunds. No sense in arguing with them they cannot speak English. They charged us an arm and a leg for the room - they should pay their guest to stay with them. DO NOT BOOK A ROOM HERE!!!!! If I could give this motel/hotel a negative rating I would.
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Posted by PassingBy on 2013-08-09:
TripAdvisor gives it a 22% rating. That's rather low.
People, always do research on more than one web site when booking a hotel.
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Return Scam ... Charged $75 Cleaning Fee
Posted by Mamawokka on 07/23/2013
NORFOLK, VIRGINIA -- A month after my rental I received notification that I was being charged $75 for excessive cleaning for pet hair. When I returned the car... which by the way had trash in it when I picked it up both in the console & in the drivers door... was told they discovered pet hair which they charged to my credit card as excessive cleaning.

When I returned the car I asked the attendant if everyting was ok and she said it looked good. Had I known a few random hairs ... and I admit I had a dog in the car... would cost me $75 I would have taken a piece of tape and dabbed out the hair. In my opinion this is bogus. I am not a dirty or disrespectful consumer. I will never deal with Budget again.
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Posted by John Nicholson on 2013-07-23:
Auto rental companies are supposed to vacuum and lightly wipe down cars when returned as a matter of course. However, some unscrupulous ones, knowing you had a pet, will scam you out of an extra "cleaning fee." Thanks for the tip about Budget. Perhaps it is just this one location, but if there is another company available, it would be wise to rent from the other company. Who knows what other "fees" Budget will attempt to tack on.
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