NORTHEAST, PENNSYLVANIA -- I'd like to explain some policies and offer some advice to those who have problems or just do not understand. First, Debit Cards. When using a debit card at a location that takes them, at the time of this writing, it will first run a credit check (which I believe minimum score has to be 550), if that passes we will put a $400 hold on the card (funds no longer available for use) or if the rental is greater than $400 total, the hold is $400 then a percentage of the rental cost. Also, if the card is an Access card we do not take it period.
If location does not take debit cards, please do not throw a fit and scream that the card is also a credit card. Just because it says Visa does not mean it's a credit card. If it says anywhere on the card it cannot be used and the computer will reject it. Reason for not taking debits is not stupid, there needs to be some way to take funds off the card if you don't return the car on time or return it all. Please stop giving the employee behind the car a hard time since it is not their fault at all.
Second, Reservations and Cars: We can only guarantee that you have a reservation, we cannot guarantee the make or model of any car. People just assume we have access to whatever cars we want and that we have an infinite amount. Please do not get angry and scream and tell the rental agent that you reserved a certain model, because you did not. The website clearly says that the make and model car you're looking at is just an example of types of vehicles available in that car class. When you tell the agent you were told you were getting a certain model, you sound foolish.
The people on the 1-800 reservations number will tell you anything since they don't have to actually deal with it. If you have an SUV, Van, Luxury, Premium, or Convertible reserved, you NEED to show up at the time you have on your reservation, not 4 hours later. If it gets too busy we may have no choice but to give your car out because you did not show up on time. Many times locations run very short on cars.
Also, when renting from a location that isn't open 24 hours (airport locations), it is crucial to put your flight information in your reservation. You cannot get mad when you get off your delayed late flight and find that the counter is closed, because how are they supposed to know you were on a flight. Also, when renting from smaller locations who have small selection of vehicles, don't get picky and start complaining about what car you got, you aren't buying it. And PLEASE do NOT book a reservation after finding out your flight is going to late after we've closed. We do have lives and would like to go home instead of working 14 hours.
Third, Making Reservations. It is generally and almost always cheaper than booking online or through the 800 number rather than calling location directly. At my airport location there is only one person on at a time working the counter, not only is it very aggravating when a flight lands and you're busy when the phone starts ringing, but likely you'll get a very high rate because of it.
Also, when you come up to the counter and ask if there are cars available and they say no, then you go and book one on the phone or online, it is extremely frowned upon. No, we are not lying to you, let me explain: We do not have the ability to sell ourselves out of cars, that is controlled by upper management in the locations main zone (Example: Philadelphia Zone controls whole northeast branches). And they are very, very stingy about doing it. So when you do that, you're almost positively likely to get the worst car.
One last bit of advice: Please do not immediately walk into the back room and start screaming hello if you don't see someone at the counter 2 seconds after arriving. We do have paperwork to do. We do need to go to the bathroom or eat. Please be patient.
NEW JERSEY -- My wife and I flew from Mewark to Pittsburgh on 10/12/07 to avoid a long drive to attend her 50yr High School Reunion. I rented a Budget car on the internet for two days, estimated total $76.22. RA Document **. It was a Maine car. My wife has occasional nerve problems in one leg, it gave way on her early on the morning of 10/14/07 and she fell against the nightstand in the motel room, breaking three ribs as it turned out.
Due to her pain, we decided to drive back to NJ rather than go through the airport routine. I called Budget and inquired about driving this car to NJ. "There will be no Destination Charge sir, your total will be $114.++". This was acceptable and seemingly routine so I did not get his employee number. There was no way to get a paper confirmation at the motel, an hour the wrong way from the airport.
Upon returning the car that night to Newark Airport, the charge was $343.28, which I disputed on the spot. "Don't argue with us, call customer service in the morning. Here's the number. We are a franchise, not corporate, we have nothing to do with their rates." I even immediately cancelled the credit card account so that they could not charge more than the $200 that Budget blocked out. That didn't make any difference. The charge was on the bill when the statement arrived a week later.
The morning after delivering the car I called Budget Customer Service. Ricky **, he was sarcastic and snotty. He said I could not expect to take a car from a corporate site to a franchise site and not pay a lot more. He apologized for any misunderstanding that I may have had, but the rate is the rate. He had a record of the contract change when I made it, would not tell me what it said. He gave me a case number, said he would send this to District Administration and get back to me with their final and un-appealable decision in one to two days. This was 10/15/07.
On 10/26/07, having heard nothing, I called and had a message left for him. He called back at 5 pm on the 29th. He was supercilious and overbearing, kept talking over me, would not confirm that he sent the matter to District Administration, but kept repeating that there was nothing wrong with the rate. However, he knew the exact amount of the alteration quote, which I had never told him, so I believe he was looking at it on his screen. He offered me $50 off on a future rental in final settlement which I of course declined.
If you have to deal with Budget, always get employee numbers and transaction numbers and ask about any charges not listed on the rental contract. I am also pursuing this fraudulent charge with Citibank. I appreciate reading the other similar accounts of being cheated by Budget. This is obviously their modus operandi.
CHARLOTTE, NORTH CAROLINA -- Worst rental company. People just don't have a standard service ethic that other companies do. Prices are cheap, but they make sure you come out with what you give for the price. If you speak up, they give you coupons, discounts, or a reduced price rate per day. But if you don't then they rip you off! I would any day prefer or suggest Enterprise over this. Enterprise is a heaven when you compare this unethical company.
BALTIMORE, MARYLAND -- Rented a car from Budget at the BWI airport location. I returned the car and returned it early and they changed the daily rate because I returned it early by 300%. This is total ridiculous and when talking to customer service they acted like this is their normal practice and I should have read the small print. I will never rent from Budget again and I am a frequent traveler for work and rent a car every month.
I have been working with Budget Hungary more than 3 years and I was very satisfied so far. However I rented a car again for 4 days between 28 June and 02 July 2010 and I got the car with basic insurance which my responsibility is around 450 EUR...
When I returned the car, they realized a small scratch on the front bumper lower part and they told me that they can not give me invoice now as they have to see the cost of this damage..It was so small which the cost can be maximum 40-50 EUR. But I saw they did charge 110 EUR for this damage..
I called the downtown office in Budapest and the lady on the phone told me that she can send me only the invoice.. I several times told her that I need to talk to the guy who made this invoice but she refused my request and hanged up the phone... I do not accept such amount for such a small mistake.. Otherwise I will rent a car with full insurance next time and I will return the car wrecked up..
KANSAS CITY, MISSOURI -- I arrived to pick up a reserved car at a promised rate of 175.45 (plus tax and 89.37 fees). Upon arrival, the counter person stated that our reserved car (Chevy Aveo 4dr) would be too small for my mother's wheelchair and our luggage so gave me the option of either a Prius or Thunderbird to choose from, stating that the Thunderbird had a large enough trunk. She never once mentioned the daily costs of the car and insurance upgrade.
Imagine my shock when my bill ended up being $748.37. Not only was we charged almost $400.00 additional for the upgrade, but we were also charged a 48% tax fee! I would never had knowingly rented a vehicle for only 9 days at the cost off $748.37. I had used Budget many times in the past but never again. I just cannot afford that kind of additional cost.
MIAMI AIRPORT, FLORIDA -- I have to say that I was very happy with my experience with Budget. Especially the Miami Airport location. I found the operation very efficient, and easy to navigate. I have never written a review of anything before, but I researched a lot for which place to get my car from. I chose Budget because they had an easy site to navigate, and it was easy to find all of the answers to my questions.
They also do not require that you buy their insurance, which I did anyway, and if you prepay for the reservation with a debit card they only place a 100 dollar hold, which is lower than most places that I looked into. I was worried about my flight being late, but they told me that they would hold the rental for 15 hrs with no fees, which they did and I was 4 hrs late and accrued no fees.
The counter was easy to find and pick up was pretty quick. We also had to leave very early in the morning, so I left extra early not knowing how long the turn in process would take. There were signs clearly posted so finding the drop off was also very easy. It was very fast, and I never even had to go to the counter.
I also was concerned about a few small scrapes on the car because nobody walked around with me when I picked up the car, so I waited until the hold on my card was released before writing this review, there was no hidden charge and I paid exactly what I expected, plus they only put a 2 dollar hold instead of the 100! The car was great, clean, and great gas mileage. I forgot exactly what type of car I reserved but it was the type after economy and compact.
They let me choose from between several, and the guy at the counter suggested one with good mpg and sound system and low miles, which I chose. Every employee I encountered was helpful and friendly. They put a Sun Pass in the windshield for toll roads which is awesome, and made navigating the congested highways a breeze.
Overall, if you look for a car at a site with multiple companies, go to their sites and read the terms, this was the best deal, and very efficient service. Also, I recommend prepaying online. It eliminates some of the restrictions (like pick up time and card holds), and it is the best rate even over other discounts. I give this location a 5 star as well as budget themselves. Good Job, and I will use them from now on.
VIRGINIA -- On August 5th my son and his girlfriend rented a compact car from Budget Rent a Car Roanoke VA (airport)(my son used a credit card in which I am also a co-signer.) They returned the car on 08-08 2011. The car was checked and nothing was wrong with the car. My son and his girlfriend always sat in the front seats and never used the rear seats.
A few days ago, (more than two months after the rental) in October 2011 I received a threatening letter from a claim company under the name of KHOURY ALTERNATIVE CLAIMS billing us for the damage of the rear seat belts in the car and the total replacement of the rear bells. The bill was for $ 1,114.73 the following is what they are billing us for: Physical Damage 534.77 - Anticipated loss of use (4 days @ 119.99) 479.96 and administrative fees of 100.00 total 1,114.73.
Some excerpts from their letter suggest that they will sent us to a collection agency which will ruin our credit history. "I am writing to you on behalf of BUDGET RENT A CAR, whereby, one of their vehicles sustained damage on or about 08-08-2011. At this time we do hereby request that you send payment for the fees due. If your remittance or response is not received...this matter may be sent to a traditional collection agency" I consider this to be an unbelievable situation when we know that we did not caused any damage in the car.
Anyone could be on this situation that we found ourselves into. They can claim any damage and charge anyone anything. By the way the total amount of the rental was less than $ 80.00 for a 3 days rental but they charged 479.96 for anticipated loss of use of 4 days.
I am appalled at this situation since first of all: Car was returned with no damage; in addition, the rear seats were not used which is where they claimed "Replaced all rear seatbelts and shoulder harnesses". To me this is a clear fraud. I know feel nervous to rent a car not knowing if they will be able to bill me for some unknown damage that I did not caused. This claim is so bogus and so fraudulent.