BALTIMORE, MARYLAND -- Rented a car from Budget at the BWI airport location. I returned the car and returned it early and they changed the daily rate because I returned it early by 300%. This is total ridiculous and when talking to customer service they acted like this is their normal practice and I should have read the small print. I will never rent from Budget again and I am a frequent traveler for work and rent a car every month.
I have been working with Budget Hungary more than 3 years and I was very satisfied so far. However I rented a car again for 4 days between 28 June and 02 July 2010 and I got the car with basic insurance which my responsibility is around 450 EUR...
When I returned the car, they realized a small scratch on the front bumper lower part and they told me that they can not give me invoice now as they have to see the cost of this damage..It was so small which the cost can be maximum 40-50 EUR. But I saw they did charge 110 EUR for this damage..
I called the downtown office in Budapest and the lady on the phone told me that she can send me only the invoice.. I several times told her that I need to talk to the guy who made this invoice but she refused my request and hanged up the phone... I do not accept such amount for such a small mistake.. Otherwise I will rent a car with full insurance next time and I will return the car wrecked up..
KANSAS CITY, MISSOURI -- I arrived to pick up a reserved car at a promised rate of 175.45 (plus tax and 89.37 fees). Upon arrival, the counter person stated that our reserved car (Chevy Aveo 4dr) would be too small for my mother's wheelchair and our luggage so gave me the option of either a Prius or Thunderbird to choose from, stating that the Thunderbird had a large enough trunk. She never once mentioned the daily costs of the car and insurance upgrade.
Imagine my shock when my bill ended up being $748.37. Not only was we charged almost $400.00 additional for the upgrade, but we were also charged a 48% tax fee! I would never had knowingly rented a vehicle for only 9 days at the cost off $748.37. I had used Budget many times in the past but never again. I just cannot afford that kind of additional cost.
SAN FRANCISCO, CALIFORNIA -- In May of this year, my wife and I rented a Jeep Grand Cherokee from Budget. It had less than 200 miles on it when we picked it up at SFO. After five days and about 800 miles, we returned it to the same lot at SFO. It was full of gas, that they initially tried to charge me for, but we got that straightened out before we headed to the terminal. After an inspection by the attendant, found no damages, we unloaded our luggage and went inside.
Now it's August. I received a call from the Claims Department telling me that I owed another $206 for damage to the windshield. I was never notified that the windshield was damaged, but they tried to tell me that in the summer heat, the windshield cracked because of damage that was done while I was driving. I asked if they had rented the car in the last three months to anyone else. I was told that they did rent it out, but it was my fault, even though the damage was never pointed out to me at the time I returned the call. I asked for **'s manager and he was conveniently at lunch at 3:00 in the afternoon, and he couldn't afford me the courtesy of a return call. What a joke.
I can't believe they are even in business if this is the way that they treat customers. I called the Budget office at SFO to get a copy of the damage report and the lady that I spoke to on the phone had no clue what I was talking about. She did send me another copy of my receipt, which showed no mention of damages, but she couldn't find any notes about damages. Like I said above, they are absolute crooks. They wait until 90 days after the rental and then try to steal from a customer.
MIAMI AIRPORT, FLORIDA -- I have to say that I was very happy with my experience with Budget. Especially the Miami Airport location. I found the operation very efficient, and easy to navigate. I have never written a review of anything before, but I researched a lot for which place to get my car from. I chose Budget because they had an easy site to navigate, and it was easy to find all of the answers to my questions.
They also do not require that you buy their insurance, which I did anyway, and if you prepay for the reservation with a debit card they only place a 100 dollar hold, which is lower than most places that I looked into. I was worried about my flight being late, but they told me that they would hold the rental for 15 hrs with no fees, which they did and I was 4 hrs late and accrued no fees.
The counter was easy to find and pick up was pretty quick. We also had to leave very early in the morning, so I left extra early not knowing how long the turn in process would take. There were signs clearly posted so finding the drop off was also very easy. It was very fast, and I never even had to go to the counter.
I also was concerned about a few small scrapes on the car because nobody walked around with me when I picked up the car, so I waited until the hold on my card was released before writing this review, there was no hidden charge and I paid exactly what I expected, plus they only put a 2 dollar hold instead of the 100! The car was great, clean, and great gas mileage. I forgot exactly what type of car I reserved but it was the type after economy and compact.
They let me choose from between several, and the guy at the counter suggested one with good mpg and sound system and low miles, which I chose. Every employee I encountered was helpful and friendly. They put a Sun Pass in the windshield for toll roads which is awesome, and made navigating the congested highways a breeze.
Overall, if you look for a car at a site with multiple companies, go to their sites and read the terms, this was the best deal, and very efficient service. Also, I recommend prepaying online. It eliminates some of the restrictions (like pick up time and card holds), and it is the best rate even over other discounts. I give this location a 5 star as well as budget themselves. Good Job, and I will use them from now on.
VIRGINIA -- On August 5th my son and his girlfriend rented a compact car from Budget Rent a Car Roanoke VA (airport)(my son used a credit card in which I am also a co-signer.) They returned the car on 08-08 2011. The car was checked and nothing was wrong with the car. My son and his girlfriend always sat in the front seats and never used the rear seats.
A few days ago, (more than two months after the rental) in October 2011 I received a threatening letter from a claim company under the name of KHOURY ALTERNATIVE CLAIMS billing us for the damage of the rear seat belts in the car and the total replacement of the rear bells. The bill was for $ 1,114.73 the following is what they are billing us for: Physical Damage 534.77 - Anticipated loss of use (4 days @ 119.99) 479.96 and administrative fees of 100.00 total 1,114.73.
Some excerpts from their letter suggest that they will sent us to a collection agency which will ruin our credit history. "I am writing to you on behalf of BUDGET RENT A CAR, whereby, one of their vehicles sustained damage on or about 08-08-2011. At this time we do hereby request that you send payment for the fees due. If your remittance or response is not received...this matter may be sent to a traditional collection agency" I consider this to be an unbelievable situation when we know that we did not caused any damage in the car.
Anyone could be on this situation that we found ourselves into. They can claim any damage and charge anyone anything. By the way the total amount of the rental was less than $ 80.00 for a 3 days rental but they charged 479.96 for anticipated loss of use of 4 days.
I am appalled at this situation since first of all: Car was returned with no damage; in addition, the rear seats were not used which is where they claimed "Replaced all rear seatbelts and shoulder harnesses". To me this is a clear fraud. I know feel nervous to rent a car not knowing if they will be able to bill me for some unknown damage that I did not caused. This claim is so bogus and so fraudulent.
WILKES-BARRE, PENNSYLVANIA -- I recently rented an SUV from Budget to drive from FL to Wilkes-Barre, PA. While the people at Budget Florida were nice and courteous, I got the complete opposite experience at the Budget location at Wilkes-Barre. Upon returning the car, the representative who identified herself as Jessica went out to check the vehicle and came back in to tell me that the car was not full of gas. I had to show her my receipt that I had just filled the tank so that she would believe me, even though the gas tank showed a full tank. Additionally, she seemed completely unaware of how/unwilling to use the Budget system to rectify the payment issue we were having.
She was not allowing me to pay with the card that I initially used to reserve the car even after speaking with a customer service representative from the credit card company who told us and her that we had enough credit. She claimed her system would not allow me to pay via that card and demanded that we pay the full amount (+$800) in cash so she could close out the reservation. I asked her if I could use another card and she said no. It was not until we contacted the agency we initially rented from in Florida that she said we could try another card since they said that using another card shouldn't be a problem.
I also noticed that when she was speaking with the Florida agency, she was making excuses to suggestions he was providing for her to resolve the problem. Then, we tried a couple of other cards (which have plenty of credit available) and each time, she claimed the system would only allow so much of a charge on the card. In the end, we had to go get the difference for the card in cash just to finalize our rental transaction. This took over an hour to resolve and it was a huge inconvenience. In the end, she blamed the problems on the Budget company from Florida.
INDEPENDENCE, MISSOURI -- I bought the Kansas City Entertainment book. There was a coupon in there for Budget for a 10-day rental. One would receive up to 20% off and $35 off one rental. I put the coupon codes in on their website, but it wouldn't take off the amount. I called the local office that I am picking up the car, and they told me that they were a franchise, and not a corporate store, and I would need to call the main reservation number. I did, and was on hold for 15 min. The person that I talked to didn't understand what I was wanting, and transferred me to customer service.
While talking to customer service, the representative said he couldn't hear me. I told him I could hear him fine. He said "Well I can't hear you", and hung up. I called Customer service back, and talked to a different lady. She told me that they can't give me an estimate of what the total price would be minus the coupon. She told me that I would get the $35 for sure, and part of the percentage. The percentage has to do with how many cars are on the lot. Seems like an easy way to short change. Well, I did the reservation. Even minus the $35 that would be the cheapest one around.
I called back to the local store, and then they informed me that this franchise only does one or the other even though the coupon says both. I said "Why are these coupons even printed here if they don't work." He then told me to call the local reservation number, and see what they can do. Well they can't do anything. I asked the person there, "How are people supposed to know if a store is a corporate or a franchise, and why do these show up where there are no corporate stores." The closest corporate store by the way is in St. Louis Mo. That is over 200 miles away. Beware of their coupons.
My sister and I along with her 2 sons and a friend went on a Northern CA trip in later June, 2010. The rental was made through Priceline (which is another complaint) and picked up at the above mentioned San Diego location, which is independently owned. We took off on our week long trip on June 28, 2010 and on the very first day on our way to Santa Barbara we thought the ride was very "bad". At the Santa Barbara Budget rental agency (near the airport) we took the KIA and they indicated that the tires were almost bald. They did not have any SUV's and were unwilling to reciprocate with the San Diego Budget.
We called the San Diego Budget and the manager said that we should get new tires but we should pay for them!!! My sister had already made the evaluation of the manager that he was a dishonest man and we knew that if we bought the tires we would never, ever see reimbursement. This went on for several days during which time the manager admitted to not doing an inspection on the SUV before renting it out. After at least 200 phone calls (really) the manager had someone in Pismo Beach put on (4) new tires. They were ready to explode. They were that threadbare!
We headed on our way to San Fran and on the way back had planned on stopping for the evening around the Hearst Castle. The brakes went out on our way down the mountain! Well, they finally replaced this with a KIA SUV that was actually in good shape (for our last day of vacation). This manager/owner of the Budget Rent a Car in San Diego is such a sleaze. He did not even make an apology for endangering (5) lives. This will be going to legal BUT stay away from this Budget!!!
DFW AIRPORT, TEXAS -- I had never rented from the DFW airport Budget car rental center and I never will again. I made my reservation through Expedia and was charged 159.00. I get to the counter and explain that I had not rented like this before and had many questions. I was offered an upgrade and told that it was a special deal by the representative. I asked how much would the total be above what I already paid. I was told only about 8 dollars a day and then the taxes.
The representative rushed through the contract and so I once again stopped her after mention of all the fees and such and asked about the total again and was told the same. She took my card and gave me the paperwork saying 304.02. She said that this was the total and that I would not be charged on the card that I had on me but the card that was already charged. NO, this was a new total on top of the already charged. I asked if I needed to have someone look over car with me or sign anything about any problems with it. I was told "No, it was taken care of". Of course not.
When I return car, they make me fill out an accident report form for dents on the front end that were there when I rented the car. I call to try to at least get an apology for the way this was handled after I found out from phone representative about the charges and was continually interrupted and then hung up on after I waited ten minutes. The representative couldn't even listen to get my rental agreement numbers right. She kept interrupting while I was saying them. Horrible customer service and shady dealings with this company. I have rented from Enterprise for years and never had any problems like this.