LDW waiver scam
TAMPA, FLORIDA -- My wife and I rented the car at Tampa Int'l Airport. The employee asked if I wanted the insurance waivers. I said, "Yes, we have our own insurance". Since there was no paperwork to sign (yes they are ... read full review3 Replies - Latest reply on 02/25/2011
VANCOUVER -- Budget are the worst car hire company I have ever dealt with. Their customer service is terrible and is so misleading it is almost fraudulent. We were quoted 300 dollars for rental, including all taxes and fees. Our final bill was nearly 800 dollars for a 4 day rental. The agent we dealt with gave us one price verbally, and another in the small print. They failed to mention extra costs, such as the 100 dollar 'airport fee' and added insurance and an upgrade to our rental without our permission. I complained but was laughed at by management, who refused to admit that their sales agent had deliberately misled us. AVOID THIS COMPANY - IT WOULD BE CHEAPER TO GET A TAXI!Add reply
Budget Rent a Car sucks!!!!
Save your money and rent some where else. Budget has to be the worst company I have had to do business with, and it will be the absolute last time.
I reserved a car on line for ALBUQUERQUE, ... read full review4 Replies - Latest reply on 07/11/2013
Paid in advance for an Explorer size SUV. When arrived to pick up car they wanted to give me a small SUV. Four adults would not fit. I was required to pay an upgrade fee to get a car we would fit in. This was not right. Will NEVER rent from them again. Talk about bait and switch. 1 Replies - Latest reply on 09/13/2009Add reply
Mid-Size SUV Rental in Seattle
SEATTLE, WASHINGTON -- After renting a Mid-Size SUV (Ford Escape or similar) in a few different locations during a recent promotion, I reserved this vehicle at SEA-TAC for a recent trip to the San Juan Islands with a group ... read full review4 Replies - Latest reply on 12/01/2005
HARTFORD, CONNECTICUT -- I was charged 3 times in my Credit for TOLL. I haven't got any bills, so I called the customer service (800-404-8033)
1 Replies - Latest reply on 06/11/2013Add reply
I was asked for the Reservation confirmation number, but I have rented the car before 1 month. I have been renting on week ends, so I did nit keep track of my rental confirmation numbers.
Since I was not able to provide the Confirmation, the Staff said that "They cannot provide the bill details". They haven't sent any bills till today for charging 113$ on my card & when asked for details, the staff refused.
The staff did not know, whom to transfer to help me, as she herself does not the details. I have requested to get the details from her supervisor or co-worker, but she was nit ready to ask any one of them.
She spoiled my day.....so I would suggest not to go to Budget.
Receiving My Order
SAN DIEGO, CALIFORNIA -- 4/17 made large order..4/19 was shipped..4/20 arrived in LA, Ca. facility..4/28 finally left LA facility..thought it would head south to San Diego..NO..it THEN went to Billings, Montana!! 4/28 processed ... read full review1 Replies - Latest reply on 04/30/2013
CLEVELAND, OHIO -- First, I find it interesting that I read many similar stories on this site with the same response from Budget, so it is clear this is how they run their business. I had a pre-paid rental. The representative said she did not know how much I paid or what it covered but that they were running a special and could put me in a better car for less. Never told me new contract, upgrade or additional costs. She said that I might even save money. Each time I asked her for clarification she said I did not understand how things work and she was doing me a favor. She manipulated how I signed on the computer screen by never showing me the changes she had made. I thought I was just signing for the car and waiving the insurance. Then I get a bill for $120 in additional charges. I called customer service and they even admitted this is how things worked. I filed a complaint with the BBB and Budget's response was sorry, you signed our paperwork. Well, not only have they lost a customer for life, I will keep telling my story in hope they lose more customers. 1 Replies - Latest reply on 03/21/2013Add reply