ORLANDO FLA -- Just got a surprise charge on my card. I used to rent from Budget regularly as I have a place in FL. From Orlando to a south town I always paid cash tolls. This time they stuck a charge of 15.75 for a 1.00 toll. When I called them on it, they said there was no toll booth and the state of FL takes a a picture of the license and sends them the bill.
Budget must be desperate for money to create this new scam. I've traveled this road many times and this has never happened before. They have lost my business forever.
Paid for an intermediate size car and were given a Beetle. Employees didn't even apologize for not giving us the type of car that we had requested. Add reply
MCARTHUR AIRPORT, NEW YORK -- Has anyone else rented from the McArthur Airport Budget Rent A Car and received a notice of a cleaning fee much later - after the car was returned.
2 Replies - Latest reply on 08/14/2013Add reply
This happened to me - I returned the car in early September, and made sure to have it professionally cleaned beforehand as I had heard about capricious charges such as this. When I returned the car, I asked the attendant if the car was in acceptable condition and he agreed it was, and I took pictures of the interior of the car.
A month later I was assessed a $250 cleaning fee !
Following up with Budget and my credit card company provided to be an exhaustive and pointless process.
I hate to be the suspicious type. Can anyone advise me how I could avoid such charges in the future ?
A friend of mine recommended this site for travelers' issues.
WILLIAMSVILLE, NEW YORK -- This is the most disgusting place there is - it needs to be torn down and buried - I don't know how it got a 3.5 star rating. The rooms smell (they try to cover it up with perfume) , the place has a bug problem, the toilet was broke would run all the time thank goodness my husband was able to fix that (should of given them a bill for a plumbers service call and repair) and the rooms look like they are from he!! like they haven't been cleaned in forever. We booked it for 2 nights after the first night we left and without a refund - the place don't give refunds. No sense in arguing with them they cannot speak English. They charged us an arm and a leg for the room - they should pay their guest to stay with them. DO NOT BOOK A ROOM HERE!!!!! If I could give this motel/hotel a negative rating I would.1 Replies - Latest reply on 08/09/2013Add reply
Don't Count on Budget Rental Car
ST. LUCIA -- We rented a car from Budget Rental Car for our honeymoon in St Lucia. To make a very long story short, when we arrived in St. Lucia, Budget had no cars (not even 1!), let alone the class of car we reserved. ... read full review1 Replies - Latest reply on 07/25/2013
NORFOLK, VIRGINIA -- A month after my rental I received notification that I was being charged $75 for excessive cleaning for pet hair. When I returned the car... which by the way had trash in it when I picked it up both in the console & in the drivers door... was told they discovered pet hair which they charged to my credit card as excessive cleaning.
1 Replies - Latest reply on 07/23/2013Add reply
When I returned the car I asked the attendant if everyting was ok and she said it looked good. Had I known a few random hairs ... and I admit I had a dog in the car... would cost me $75 I would have taken a piece of tape and dabbed out the hair. In my opinion this is bogus. I am not a dirty or disrespectful consumer. I will never deal with Budget again.
Thanks to Clarence [snip] my trip was great. Clarence walked me to my car and explained everything I needed to know about the GPS that I was not familiar with. Thanks Clarence for making my trip so easy. Sincerely Ivy Allen Add reply
I was just reading some reviews on Budget Care Pet Medications. They are very clear that the medications might take up to two weeks to arrive. My medications have arrived in one week. I have never had a medication not arrive and never have had a medication arrive later than promised. you save a ton of money with Budget Care so quit complaining! Add reply
HARTFORD, CONNECTICUT -- I was charged 3 times in my Credit for TOLL. I haven't got any bills, so I called the customer service (800-404-8033)
1 Replies - Latest reply on 06/11/2013Add reply
I was asked for the Reservation confirmation number, but I have rented the car before 1 month. I have been renting on week ends, so I did nit keep track of my rental confirmation numbers.
Since I was not able to provide the Confirmation, the Staff said that "They cannot provide the bill details". They haven't sent any bills till today for charging 113$ on my card & when asked for details, the staff refused.
The staff did not know, whom to transfer to help me, as she herself does not the details. I have requested to get the details from her supervisor or co-worker, but she was nit ready to ask any one of them.
She spoiled my day.....so I would suggest not to go to Budget.
Receiving My Order
SAN DIEGO, CALIFORNIA -- 4/17 made large order..4/19 was shipped..4/20 arrived in LA, Ca. facility..4/28 finally left LA facility..thought it would head south to San Diego..NO..it THEN went to Billings, Montana!! 4/28 processed ... read full review1 Replies - Latest reply on 04/30/2013
I called Budget car rental and they said will charge me $81.39 for one day rental. When I got there they said we will not give you a car but a truck for $568.78 for 3 day rental. I said I need it for only one day, they said take it with our option or go home. I had no choice.
Cost me extra $190 with gas. Shame on Budget and want my money back.
CLEVELAND, OHIO -- First, I find it interesting that I read many similar stories on this site with the same response from Budget, so it is clear this is how they run their business. I had a pre-paid rental. The representative said she did not know how much I paid or what it covered but that they were running a special and could put me in a better car for less. Never told me new contract, upgrade or additional costs. She said that I might even save money. Each time I asked her for clarification she said I did not understand how things work and she was doing me a favor. She manipulated how I signed on the computer screen by never showing me the changes she had made. I thought I was just signing for the car and waiving the insurance. Then I get a bill for $120 in additional charges. I called customer service and they even admitted this is how things worked. I filed a complaint with the BBB and Budget's response was sorry, you signed our paperwork. Well, not only have they lost a customer for life, I will keep telling my story in hope they lose more customers. 1 Replies - Latest reply on 03/21/2013Add reply