Budget Truck Rentals Review
TEMPE, ARIZONA -- I reserved at 10 foot moving truck for local use last Saturday at 9 am. My friends said they'd meet me at my house at 9:30 to help for the day.
When I arrived to pick up the truck, the door was open ... read full review
Worst Company Ever. Do Not Trust Them
430 FRANKLIN VILLAGE DRIVE, FRANKLIN, MASSACHUSETTS -- Twice we made a reservation with this company for a 24 feet truck, twice had the worse customer service ever. On June 27, 2013, I made a reservation over the phone with the service center, even provided ... read full review
Worst customer service ever!
TAMPA, FLORIDA -- I rented a Budget truck to move from Dayton, OH to Tampa, FL. I flew to Dayton to get the truck I reserved, and took a cab to the business. When I showed up, the man working there was surprised to see ... read full review1 Replies - Latest reply on 01/27/2012
Budget Left Me Stranded
SAVANNAH, GEORGIA -- I reserved a truck on July 11th for July 31st. I was called in the afternoon of the 30th from the Savannah, GA, Abercorn Street Budget truck rental location telling me that they will not have a truck ... read full review4 Replies - Latest reply on 01/08/2012
Wouldn't use them again!
AIKEN, SOUTH CAROLINA -- Made a reservation for 10 foot truck to move my daughter from Columbia SC to Aiken SC. No one told me at any point a 10 foot truck would be unavailable. Instead, once I got there I got a 16ft for same ... read full review1 Replies - Latest reply on 07/27/2011
Do Not Rent From This Company!!
They overbooked and didn't tell me until the day before my move that I had no truck.
After being left high and dry by the pick-up location that told me of the failure to be able to honor my confirmed ... read full review
My son and I reserved a Budget truck for a local move. When we went to pick up the truck, we were informed that reservation not withstanding, there no trucks available at that location. For the rest of the day! The local agent (Budget trucks were his sideline business) looked totally bored, was completely unconcerned, didn't apologize and offered zero help. He gave us a toll free number then started reading a book and ignored us after that. After 20 minutes bouncing between Budget reps and hold music we were told they "might" be able to get a truck for us in 2 hours. We called a local U-Haul store, and by contrast they could not have been more helpful. The location we called did not have a truck, but reserved one for us at another U-Haul store nearby. It was ready in 30 minutes and we were able to salvage the day. This is actually the second time Budget promised us a rental truck that wasn't available the day we needed it. I'd forget Budget trucks if I were you. To be fair, we've gotten good service with Budget car rentals; must not be the same group in charge with the truck division. 1 Replies - Latest reply on 06/30/2011Add reply
I reserved a truck and tow dolly a month in advance. Less than 24 hours before my pick up time they called to say they didn't have anything available. 3 Replies - Latest reply on 06/28/2011Add reply
PORT ORCHARD, WASHINGTON -- We rented a Budget truck from Defiance Boats on Highway 3 in Port Orchard in early June 2011. Our experience was perfect from beginning to end. The service we received at Defiance Boats was exemplary and sets the standard for customer service. Courteous, thorough, supportive, accommodating, they have it all. No un-ordered 'blankets' or 'dolly' tie-wrapped to the walls for loading and spatial problems and/or charges if dislodged, mirrors were stable at highway speeds, non-smoking truck,...no complaints whatsoever. We estimated the size truck we would need by checking on line the various truck sizes, and then stacking all our stuff in a measured space in the garage. We figured the smallest size truck would be best for several reasons: cheaper, easier to drive, more fuel efficient, and our load would pack better and shift less. The truck we rented from Defiance Boats was mechanically excellent, got GREAT gas mileage [seriously - unbelievable!], and was reliable from the start. Our drop off in Lewiston, ID could not have been more accommodating and cheerful. Totally a wonderful experience. You will not go wrong here!1 Replies - Latest reply on 06/18/2011Add reply
Never, ever rent from Budget. After reserving a truck, traveling 200 miles with my family to pick up some furniture from my in-laws, Budget had over booked and had no truck. In fact, they said they had five reservations for three trucks, and that I merely reserved the rate not the truck when I made my reservation. Unbelievably, they then charged me as a no show. Sounds like they thought I was reserving more than the rate. Customer service was horrible.
2 Replies - Latest reply on 11/28/2010Add reply
No effort was made to make good. Thankfully Penske had a truck. They were far more professional and customer oriented. Budget just didn't care.
PHILADELPHIA, PENNSYLVANIA -- We made a reservation for a truck. We were told to pick it up before noon, got there at 11 and was told they did not have a truck for us. Got sent to a different location and they had nothing available. Was again sent to another location and again nothing was available (luckily this time we called them first).
1 Replies - Latest reply on 11/02/2010Add reply
We called to complain and the representative said, "making a reservation only reserves the price, not a guarantee that there will be a truck." so I responded, "why don't you disclose this verbally so people can decide, instead of asking me to fill fill out some offer for free gas and ask me how your service was." better yet just make your new slogan "if you wanna rent a truck, live longer, and keep your blood pressure down, you better go to Uhaul instead, you'll save time and money in the end."
DO NOT RENT from them.. Better Business Bureau here I come!
Make absolutely certain you understand how Budget handles breakdowns before you rent from them. I rented a 24' Budget truck in Myrtle Beach SC and had 2 days to pack, drive 250 miles, unpack and return ... read full review5 Replies - Latest reply on 06/27/2013
Us Military Cancellation
My son requested special leave based on a confirmed rental truck reservation held with a credit card from BUDGET. He left from Kansas the day before we arranged to pick up the truck. As he was driving, ... read full review9 Replies - Latest reply on 01/13/2012
Worst customer service!!! Budget Truck Reservations promised me a truck with cruise control, air conditioning, and would be clean. The truck I received when I picked it up was crap!!! We were driving 1500 miles. We did not get a truck with cruise control. I have rented from Penske many times and their trucks always had cruise control. Budget also added on an extra driver charge that I was not informed of. (I did ask about any potential charges as I was comparing prices) The man at the counter told me to call customer service and they would remove the extra driver charge, that he can not. Customer Service was so rude. I asked for a supervisor to call me. After several days, Cynthia called. What a nasty lady. The only thing I got was more frustration.Add reply