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Blatant Racism at BK
Posted by Tiredofbadtreatment on 02/14/2009
BILOXI, MISSISSIPPI -- Upon going to my local neighborhood Burger King in Biloxi, Mississippi, I found that I was treated like the scum of the Earth.

The store is majorly run and operated by African Americans and let me just say that they make no bones to let every single white person know that they are not welcome and are hated.

The customer service employees refused to talk to me at all. Even when I said "Hello, how are you?" or "Thank you" I got a blank stare and a refusal by them to talk to me.

Upon giving me my order, the two black women in the window, slammed the window shut without a thank you, or even a look. I barely got my hands around the bag before the person basically threw it at me.

When I called to ask the manager about the customer service problems, she was, of course an African American and would not note or even listen to anything that I had to say. She just kept asking me to describe what I meant by "speak" and "what do you mean closed the window?" just stupid, idiotic round-robin nonsense to let me know that she couldn't care less.

This is not an isolated incident, as this happens at this Burger King every single time I go in. I observe them treating other white people like this as well, but they are so courteous, polite and talkative to any African American in the line.

If you're white, don't go to this Burger King. You'll get poor service, racist snubbing and you will not get the correct order. If you are inclined to call the manager to complain about an incorrect order or being treated like garbage over some irrational hatred of all white people.

To the racist employees at that Burger King: I didn't fill out your application for you! If you don't' want to do your job for EVERYONE that comes into your establishment, then maybe you should get another job.

I have secretly video taped the actions of these racists and am building racial discrimination case against Burger King and its employees.

     
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Posted by Anonymous on 2009-02-14:
Contact Burger king and let them know of your dissatisfaction of this particular establishment. No matter your race you should always feel welcome when going to a establishment
Posted by Anonymous on 2009-02-14:
What you describe is extremely poor customer service, which of course is not acceptable. I'm not so sure that it has anything to do with racism. If you truly feel that way, contact the corporate office and suggest they have a "mystery" shopper go in at different times of the day to see what type of corrective action needs to be taken.
Posted by Anonymous on 2009-02-14:
John, BA.
Posted by Ben There on 2009-02-14:
I am normally the first to say BS when someone plays the race card on this site, but having spent a lot of time in Mississippi I can say that many white people don't like the black people, many black people don't like the white people, and both don't like the Latino community. It is sad.
Posted by Slimjim on 2009-02-14:
As your neighborhood location, do you know of any Anglo neighbors that share your observations? If you are on to something, your hidden video is an interesting angle to prove your point. Something you could even shop news stations with. Why gave up the farm and mentioned it here now though?
Posted by Anonymous on 2009-02-14:
The original text of this post has been drastically changed since the first three comments were posted (maybe four). There was no mention of "hidden video" earlier, which leads me to believe this was an added "fact" that is not true.
Posted by Ben There on 2009-02-14:
This is a two way street. I have seen black people be completely ignored in "white" stores. Will you video that as well?

Instead of spending your energy suing Burger King, focus on improving Mississippi's education system as that would benefit EVERYONE in that state. Being ranked 49 is not something to be proud of.
Posted by Anonymous on 2009-02-14:
Great response Ben There!
Posted by Nohandle on 2009-02-14:
I think all businesses by law must serve an individual regardless to race, color, creed and on and on. The business isn't required to be polite. What can possibly be accomplished by filing a suit? Will it make the employees nice for a change? Perhaps all those lawsuits in the past have given others the idea to figure what's fair for you is fair for me. Some truth to that but I just go elsewhere when it's obvious to me, and it has been. You don't want my money, I don't give you my business.
Posted by Anonymous on 2009-02-14:
What you describe is not racist; rather typical behavior for fast food employees.

Your 'secret video tape" cannot possibly prove anything other than rushed, possibly rude behavior. Nothing even remotely racist. get over yoursekf.
Posted by Anonymous on 2009-02-14:
Ben There, thought California was 49th? Guess we must have moved up to 48th, Wow!
Posted by Principissa on 2009-02-14:
Racist or not you were treated like dirt. Call their corporate offices and inform them of what's going on in this location. In the mean time go elsewhere and stop patronizing a place that clearly does not appreciate your business.
Posted by Anonymous on 2009-02-14:
I do not agree that the behavior is "typical for fast food employees." While customer service in this country is hitting the toilet, the situation the OP describes is extreme and atypical. It's a crap shoot, really. In some BKs, it's great, in others, I'm ignored or grunted at. I haven't seen anything like this, though.
Posted by Tiredofbadtreatment on 2009-02-14:
Listen, I thought this site was for the businesses that were being complained/complimented on.

First, to the john fellow. Please don't blame your lack of ability to focus or observe on me. The "hidden video" has been in my post since I originally posted it.

Second, I haven't given up the farm by stating what I did about the video. I don't want to get anyone fired. Everyone who has a job has it because they need it. I don't want to make anyone's children go hungry because I got their mother or father fired.

All I want is for Burger King to notice that this is happening and put a stop to it.

Am I mad? Absolutely. I am infuriated, that I, as a white man, cannot go get a hamburger without facing down two or three African Americans that would just assume kill me as talk to me.

I didn't do anything to them. My ancestors had nothing to do with Jim Crow, or slavery. I'm full blooded Irish and my family didn't get here until the 1900's.

I'm not trying to bad mouth to get attention or a free food coupon. I just want this to stop and if at all possible, for everyone involved to keep their jobs.
Posted by Tiredofbadtreatment on 2009-02-14:
Oh and Ben there, how about you focus on the topic and don't speak about things that you don't know anything about. Unless you live here, you don't know anything about it here.
Posted by Anonymous on 2009-02-14:
No, the hidden camera reference wasn't there when you originally made this post or I would have said something in my first comment. Say what you want. You were not discriminated against, you had poor customer service. If you were not either blinded so much by your anger or ignorance you would see that I offered you a suggestion in my first post which you so conveniently forgot to mention. But whatever. Stick to your story. Those who read the post before you changed it know.
Posted by Ben There on 2009-02-14:
I have spent many years of my life in South Mississippi so I have a pretty good idea of what I am talking about. I remember Biloxi way before the casinos and Katrina.
Posted by Anonymous on 2009-02-15:
This user blocked me from viewing their profile. Was it something that I said? LOL
Posted by Anonymous on 2009-02-15:
John, first the Forums now the Reviews. You're having one hell of a week, LOL!
Posted by Anonymous on 2009-02-15:
This review drips of hatred towards African Americans. I don't care how much you tried to dress it up as bad customer service, it's loud and clear.
Posted by Anonymous on 2009-02-15:
LOL wooo hooo! I'm on a roll!!!
Posted by Anonymous on 2009-02-15:
You know CJ, you might be on to something.
Posted by jktshff1 on 2009-02-16:
There are other places to go in Biloxi, why do you keep going back?
Posted by vaughndoby on 2009-02-18:
I live in south Mississippi, and have seen examples as well as been a victim of, extreme racism. Some of you are arrogant and naive enough that any claim to racial abuse is obviously as racist plot in itself. This is completely untrue. Blacks and whites in the south can and do get along fine, but they do remain socially segregated much of the time. This combined with your occasional bad seed leads to the inevitable victimization of one race or another. I've seen it go both ways. From an intelligent, unbiased and non-racial viewpoint, I can tell you that there is by far more racism towards whites than towards blacks. It is not even close.

I can't testify to the claims of this person and his/her experience in one of Biloxi's Burger King. I can say, however, that it is not as far fetched as some of you are portraying it to be.

I held a service station door open for a gentleman one day, and greeted him as he walked through. He suddenly turned to me, shouting racial slurs, followed me around the store, threatening and cursing me. The woman behind the counter was of the same race of the gentleman and slowly shook her head, mouthing the words "I'm sorry." In good judgement, I ignored the gentleman and went about my business.

Only kindness from the opposite race inspired the harassment that I received that day. It still amazes me.
Posted by DebtorBasher on 2009-02-18:
I have to agree with the poster of this complaint. If the blacks were treated the same, then it would be a customer service issue...but, if they treated the blacks more professionally and was courteous them, but not to the white customer, then yes it can very well be a racial issue. I've been treated the same way at an Arby's...so, I fully understand how the poster felt and I encourage her/him to go forward with any information and proof that they can get. Good luck to you!!!
Posted by Anonymous on 2009-02-19:
So, what you are saying DB is that we as white people (is that a politically correct term) can scream reverse discrimination when we receive bad service, but when a person of color says that they are discriminated against for the same reason then it is just bad customer service? That does not sound fair and it happens on this site all of the time.

Maybe I am taking this post a little more seriously because of our friend that is no longer on this site. But my thing is this white person was not refused service. This white person received their food. Maybe this white person is racist, copped an attitude with the african american workers and thats why he was not "smiled at" or "thanked". I would love to know both sides to the story which we will never get. In my honest opinion he received bad service. Oh, not to mention that he altered the original text of his original compalint when the comments were not going his way to add that he had secretly taped the incident, and then denies it and says the statement was there the whole time. That right there in my opinion makes him a bold faced liar. PERIOD!
Posted by Anonymous on 2009-02-19:
I didn't see the original post, but I regard John to be a pretty reliable commentator here (and probably is overdue to be added to my Trust List). So, I'm inclined to believe the part about the video was added later. That said, I have seen racism to be a two-way street. I speak 'Spanglish' out of necessity for patients. A few years ago, I was behind an elderly Anglo woman at a grocery store. The clerk and bagger were both young Hispanic women. The elderly lady was slowly counting her money and the two young women made vulgar comments about the customer in Spanish. The customer had no idea she was being insulted and smiled at the ladies when she paid. In return, the bagger said (in Spanish) "Now get out you old, white dog." Racism is a very sad fact of life and it permeates all cultures. Therefore, I find this post credible, although it has likely been damaged due to revisions by the OP.
Posted by Anonymous on 2009-02-19:
In the case you mentioned, yes Doc, that IS discrimination and down right cowardly since the employees did not even have the courage to make their remarks in the language the woman could respond to. Credibility is everything and all we have to go by in these posts is what is written. Editing simple typo's or grammatical errors and sentences that make no sense are a-ok in my book and the OP often takes a beating for spelling errors. But, to add material facts (or lies in this OP's case) washed any bit of credibility he may have had straight down into the gutter. If he had videotaped proof of the incident I would have never made the first comment when this complaint was first posted. It wouldnt have been necessary because he would have had the proof to provide to corporate without an investigation.
Posted by Anonymous on 2009-02-19:
I agree (some) John. I find the complaint 'credible' but I cannot vote it 'helpful'. The sad part is, the OP may have added the material to a true story and thereby trying to make it more credible...and ruined it. My lawyer friends tell me that police officers often do this with reports and it's a sure way to lose a conviction. (BTW...welcome to my Trust List!)
Posted by Anonymous on 2009-02-19:
John, it drives me nuts when I comment on a particular review, then later my comment makes no sense, due to the OP or admin making changes to the original.
Posted by Anonymous on 2009-02-19:
I agree with *CJ* it's fairly obvious this poster has some deep seeded issues with African Americans.
Posted by Anonymous on 2009-02-19:
John, great points, as usual.
Posted by DebtorBasher on 2009-02-19:
No John, you misunderstood the Basher...I meant if both black and white were treated that way, it would be a customer service issue...but if one and not the other was treated that way, then it could be a race issue. I can see how you read my comment, sorry if I wasn't clear on it. I guess I should have said, "If the blacks were treated that way TOO"...
Posted by Anonymous on 2009-02-19:
IMO when your race is the majority, your race occupies most political offices, your race owns most the wealth and your race pretty much calls all the shots you really can't scream racism or reverse discrimination based upon race. That just seems silly. What you gotta do if your race is the race in power is to forget about the racial discrimination angle and focus your efforts on finding another victimization grouping that you qualify to join... Me, myself, I'm constantly discriminated against and victimized because of my good looks. Trust me on this one it's not easy being one the beautiful people. Not easy at all and I'm tired of paying that price.
Posted by DebtorBasher on 2009-02-19:
Jesus loves the little children
All the little children of the world
Red and yellow, black and white
They are precious in his sight
Jesus loves the little children of the world

Everything is beautiful
In its' own way
Like a starry summer night
Or a snow covered winter's day
Everybody's beautiful
In their own way
Under God's heaven
The world's gonna find a way

There is none so blind
That is he who will not see
We must not close our minds
We must let our thought be free
For every hour that passes by
You know the world
Gets a little bit older
It's time to realize
That beauty lies
In the eyes of the beholder

Everything is beautiful
In its' own way
Like a starry summer nights
Or a snow covered winter's day
Ah, sing it children
Everybody's beautiful
In their own way
Under God's heaven
The world's gonna find a way

We shouldn't care
About the length of his hair
Or the color of his skin
Don't worry about
what shows from without
but the love that lives within
We're gonna get it all together now
Everything gonna work out fine
Just take a little time
to look on the good side my friend
And straighten it out in your mind

Everything is beautiful
In its' own way
Like a starry summer nights
Or a snow covered winter's day
Ah, sing it children
Everybody's beautiful
In their own way
Under God's heaven
The world's gonna find a way

One more time
Everything is beautiful
In its' own way
Like a starry summer nights
Posted by Anonymous on 2009-02-20:
Okay that was weird.
Posted by DebtorBasher on 2009-02-20:
LOL!
Posted by Anonymous on 2009-02-20:
ROFL okay I am glad you laughed.after I said that I thought it may have come cross rude which was not my intention.
Posted by DebtorBasher on 2009-02-20:
CJ...if you look back on my history here, you will see that I've been called alot worse than "weird" when I first came on here. "Weird" is a compliment to the Basher....LOL!
Posted by jktshff1 on 2009-02-20:
The 'Genral wierd???????lol!
Posted by DebtorBasher on 2009-02-20:
Well now that I look at it, JKT...he/she didn't say that I was weird, he/she said the comment was weird.
Posted by DebtorBasher on 2009-02-20:
Obvioiusly, CJ never read about my dreams...LOL!
Posted by jktshff1 on 2009-02-20:
Excuses, excuses.
Posted by DebtorBasher on 2009-02-20:
The Basher doesn't give excuses...the Basher gives reasons!
I told that to my boss once, and it shut him up...LOL!
Posted by jktshff1 on 2009-02-20:
(fingers in ears)....la la la la la......!:)
Posted by DebtorBasher on 2009-02-20:
Ewwwwwwwwww...earwax under the fingernails! WASH YOUR HANDS AND CLEAN YOUR NAILS!
Posted by Anonymous on 2009-02-20:
Here's a quick HR tip -- Never refer to yourself in the third person or as 'basher' to the boss man. They might get the wrong impression.
Posted by Anonymous on 2009-02-20:
ROFLOL!! I better get started on my homework, looks likeit's gonna be a LONG night!
Posted by jktshff1 on 2009-02-20:
well, I just turn off the hearing aids.
Posted by laklisa on 2009-08-18:
I live in the Jackson area and for the most part I believe that everyone gets along. However there are some "bad apples" that insist on comitting heinous acts. For example: a home was vandalized last month by someone/group that sprayed KKK on the family's home.
(here is a link if interested: http://www.wapt.com/news/20119477/detail.html )
Its sad that this stuff still happens. We have to live together (meaning in same city/town, state, country) and work together.
I know that there have been times where I have gone through a drive-thru and the employee wouldn't reply "you're welcome" when I say "Thank you"...I may grumble about it, but I go on. You can't have everything.
What really disturbs me is the man secretly filming it. I think he has a lawsuit on him for filming the establishment and its employees if they are not aware of it.
Posted by Stacie on 2011-07-01:
It's illegal to photograph or videotape in any Burger King. There are signs posted on the doors.
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Burger Kings Sucks!!
Posted by Leasha on 10/07/2007
SALT LAKE CITY, WVC, UTAH -- I have decided that Burger King is the worst fast food place ever. To start the last three or four times I have eaten there I have gotten sick. Two different stores in the Salt Lake valley one on Redwood Rd and one on 300 E when I have gone into them are dirty and there is garbage on the floor, employees don't have gloves or hairnets on, bathrooms are never clean, the wait time is ridiculous, more than once they have messed up my order, and the employees are rude. My husband and a close friend also worked for them and informed me that products aren't at holding temp, food boxes were stacked on the floor instead of the racks in the cooler, people were racist, they have employees that go to the restroom and don't wash their hands before they return to work, they treat there employees like they don't matter, they blacklist, they screw employees on their hours, they are understaffed and some managers close the stores early and most of the employees do not carry a food handlers permit. And this is just some of the problems.

Burger King used to be one of my favorite places to eat but now I refuse to ever eat there again and will tell everyone I know that they shouldn't eat there either.
     
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Posted by Anonymous on 2007-10-07:
Tell the Health Department first.
Posted by Anonymous on 2007-10-07:
What's a 'food handlers permit'?
Posted by LeeSee on 2007-10-07:
Hi emt c. To get A food handlers permit, you are supposed to go take a half (ish) day class on the food industry. Basically goes over "wash your hands after going to the bathroom, food temp., etc." I had to get one many moons ago for my 1st job at Wendy's. Guess they want to make sure someone tells them how to not poison someone.
Posted by Anonymous on 2007-10-07:
Thanks, LeeSee. I had no idea such a permit existed! I'm guessing that this is a 'state' thing? (not nationwide)

I worked fast food in the mid 80's, (Roy Rogers, YAY -- PA), but, that wasn't required. Um, I still think there were different standards, on different levers, back then.



Posted by Nohandle on 2007-10-07:
Thanks for your review on behalf of those who live in your area. All Burger Kings aren’t the same. I've stated on reviews before there is one down from my office which I gather, from your complaint, missed something somewhere. The location is spotless, the employees friendly and accommodating, the food fresh and whatever else I've missed. Please don't judge an entire chain on the locations in your area. There are some that follow the rules.
Posted by DebtorBasher on 2007-10-07:
If you knew all of that from your husband working there, why in the world did you continue to go? A class teaching people they should wash their hands after using the bathroom? Geez...that lesson was taught in our family during the potty training period!
Thanks for the heads up for others in that area!
Posted by Anonymous on 2007-10-07:
sour grapes make lousy whine!
Posted by sarahnkrystal on 2007-10-07:
I would have stopped eating there the first time that i got sick.
Posted by Anonymous on 2007-10-07:
I became sick about a day after (the perfect incubation period for food poisoning) eating at Burger King in the 80's. I have never been to Burger King since.
Posted by Harold-Chief of Helping People on 2007-10-07:
I would suggest that you contact the following individual about your concerns:

Burger King
Charles M. Fallon,
President North America
5505 Blue Lagoon Dr.
Miami, FL 33126
Phone: 305-378-3000
Fax: 305-378-7262
Web Site: http://www.burgerking.com

Believe it or not, the individuals who run companies like Burger King care about what happens at their individual stores. Thank You. Take care.
Harold Cameron
Chief of Helping People
HaroldSays
Posted by Starlord on 2007-10-07:
emt, I worked at the old Burger Chef chain, which as it happened, was headquartered in Indianapolis, and I worked at Frisch's Big Boy. The state of Indiana requires a food handler's permit, which requires a chest x-ray for TB, and a one day class on safe food handling techniques and hygeine rules. It has been a long time since I even thought about the permit. If the health departemnt inspector comes in and asks for your permit, if you can't produce it, you must leave until you can produce it. I should have said that in those days, I don't know if they still do or not, but bureaucracies seldom do away with regulations, just add new ones.
Posted by tander on 2007-10-07:
I love Burger King's Chicken Fries and Purple berry cherry Icee, we go their alot since Noodle is pregnant *lol*
Posted by topher63076 on 2007-10-08:
it's funny i work in fast food and have for over 10 years and also have never heard of a food handler's permit. I do know that all managers no matter what leavel shift, assistant or store manager do have to take a sanitation class.
Posted by heaven17 on 2007-10-08:
"...the last three or four times I have eaten there I have gotten sick."

Man, it takes a brick upside your head to wake up, huh?
Posted by Anonymous on 2007-10-08:
Starlord--I even remember that when my kid's schools PTSA's were doing fundraisers involving food (carnivals, etc.), when you volunteered, you were required to go to the classes so you would receive a food handler's permit. They just want to make sure that everyone follows the same (good) standards. Not everyone knows what temp food can be held at or not to handle money and food simultaneously. (How many times have you seen someone do this--double yuck.) It's not all about washing your hands--but I'm sure some can use the coaching. I hope all states participate in this now--there are many good tips that teenagers, especially, and possibly many adults, may not know about.
Posted by Pukinonburgers on 2008-06-04:
I agree 100% about Burger King being number ! on the SUCKS LIST. I used to be a frequent customer at Burger Krap until last week. This has been bugging me so much that I tried to contact them via email. Of course they suck so much that they don't even provide an email address for customer service so now you would have to buy a fickin stamp or call them and wait 10 minutes just for the dumb a__ on the other end to disconnect you. "Have it your way"? my butt! I was with family visiting here in Texas and we went to order some Whoppers with extra pickles and they now charge for extra anything. 10 cents for 4 slices of a pickle? I was embarrassed for bringing my family there for a quick bite. I would most rather starve or take a dump on there door step. I will (and my family also) will never again waste a good fart inside that lousy excuse for a burger joint. I hope they lose thier butt and go belly up. If you own stock with this crappy outfit sell now!
Posted by Roger Cain on 2013-05-25:
I used to love Burger King many years ago, but that was when they still made a quality product (for fast food anyways). Now it's taste like over-processed garbage. The hamburger patty on the Whopper is wafer thin and it's dry and bland. The onion rings suck but the fries are even worse. Burger King... WHAT HAPPENED? Maybe my taste buds have evolved over the years, but BK is now on the banned list.
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"Square Pants"
Posted by GeorgiaTeacher on 04/08/2009
I find the Sponge Bob commercial offensive. It's difficult enough to teach children how to act in polite society without a favorite restaurant stooping to such low integrity to sell a hamburger! Be part of the American children's solution, not part of the problem of the further degeneration of America's youth!
     
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Posted by Anonymous on 2009-04-08:
Parents can send a louder message by shutting the TV off and reading to their child. BK should be a responsible company, but a child is brought up by the parent... not by a fast food chain.
Posted by Principissa on 2009-04-08:
Since when does television teach our kids to be a normal functioning part of "polite society"? Isn't that the parents job?
Posted by Anonymous on 2009-04-09:
Guys, the point is, shouldn't kids get a little reinforcement about good manners and good behavior outside the home? As a teacher, I can tell you, they are becoming a forgotten practice. More and more teachers are leaving the field because the kids are increasingly horrid. This can't be laid entirely on the parents.
Posted by Anonymous on 2009-04-09:
Sherdy, I respectfully disagree. TV is in the home and it is on the parents. When I was growing up we had one hour of TV time after school and another after we finished our homework/after dinner. My mom knew what we watcheded and wasnt shy about shutting it off if she didnt like it. Times are different now but parental monitoring is the same when it comes to TV. That is something they can control.
Posted by Anonymous on 2009-04-09:
John, hunnee, I don't disagree with anything you said, but how do parents manage to raise decent, moral, fair minded, giving, kind, valued, and mannered behavior when much of what they encounter outside the family circle doesn't reinforce that at all. It's like the parent tells them that all of these things are important, and the world tells them something different. It's all about self gratification, greed, winning, and entitlement. If I had kids of my own, I would severely limit TV time because much of what is produced for it is garbage.
Posted by Anonymous on 2009-04-09:
If I had a TV I wouldn't let my children watch it, if I had children, based on what I read about commercials on this website.
Sherdy, I can't blame teachers for quitting the profession, especially in inner city schools. Those middle school kids are horrid! Talk of teachers made me think...
I remember the first teacher I ever had a crush on.
It was my wife's aerobics teacher.
Posted by jktshff1 on 2009-04-09:
C2O, if you had kids, we would all be in trouble!!LOL!!
Posted by Anonymous on 2009-04-09:
C20. You are such a bad boy. This is your charm! ;)
Posted by Anonymous on 2009-04-09:
lol sherdy!

jkt, I don't understand....
Posted by SLR+ on 2009-04-09:
This commercial is designed to target minority, lower-income families. Isn't childhood obesity a big enough problem that BK shouldn't be target advertising like this? Remember "Joe Camel" and the cigarette advertising? Same situation, just a different weapon that kills.

C2O: You've made that same '...Aerobics teacher' post before. I guess you didn't get enough laughs the 1st time.
Posted by katie kaboom on 2009-04-09:
It's a commercial, lighten up. Do what my mom did, teach me i can't act the way people do in commercials. It's not that hard.
Posted by Anonymous on 2009-04-09:
I believe you are dead wrong there SLR, but I appreciate your attempts at memorizing my comments.

Posted by DRVROFRED on 2009-04-09:
I havn't seen the commercial can someone lead me to a sight to see what all the fuss is about? (Please) I tried a couple places without success. Thanks.
P.S. I must confess I like Sponge Bob. There are worse things out there then this cartoon, but I wouldn't sit my kids down for a school lesson with it.
Posted by BokiBean on 2009-04-09:
DRVROFRED, there's a copy of it posted here under General Topics and it's titled "Here is the other ad"
Posted by Anonymous on 2009-04-09:
Hi Sherdy, I agree, there are instances outside the family circle where people should conduct themselves in a manner that is appropriate for children. In fact, they should conduct themselves in a manner that is appropriate for all ages. Unfortunately that is not always the case. My statement was soley based on television shows and the commercials that go along with them. I guess when it comes to things kids see outside of the home parents have to promote communication with the kids... let them know that it is okay to ask parents about anything that is on their mind that they may have seen. It's tough, and I honestly do not know how parents and teachers do it. The real world is not kid friendly, and that is sad.
Posted by Frenchie on 2009-04-09:
Various comments on here and some make sense. The purpose is not to bash each other but to do something proactive. I firmly believe in writing a letter to BK corporate office and a copy to your local store. State politely your offense and that you will not buy from BK until they clean up their act. Stick to your guns and in about 10 days write them another letter stating that "true" to your word you have not bought from BK in the last 10 days and will continue not to buy. I too am feed up with the "garbage" advertising and I do boycott.
Posted by Principissa on 2009-04-09:
But I'm not offended by it. If I don't like what my kids see on television I change the channel, it's that simple. T.V. doesn't raise my kids, I do. I don't allow my kids to eat fast food so BK isn't really losing anything from us, but that isn't the point. The point is that as parents it is OUR job to raise well mannered well adjusted children into society, not corporate America's. If you don't like their commercial advertising speak with your wallet and don't patronize their establishments. I really don't see why this is even an issue. Maybe I'm just too strict with my kids maybe I'm clueless, I just don't see how grabbing our pitchforks and torches is going to teach our kids anything aside from "if you scream and scream louder you'll get what you want." Sorry, but I'm not raising the next generation of self entitled brats.
Posted by Anonymous on 2009-04-09:
Well said, Princi.
Posted by Anonymous on 2009-04-09:
I'm totally against censorship, so in that regard, TV can do what it will. I just find it incredibly sad that people with college degrees in marketing and advertising have to continually stoop to the lowest level to produce what we see on TV. As a society, we are starving for something real, positive, uplifting, thoughtful, and decent. What are we continually being force fed? Garbage. It's garbage.
Posted by Principissa on 2009-04-09:
Exactly, and it's exactly why I don't allow my kids to watch television. They only watch shows that I approve on networks that I approve. I know I can only do this for so long, but the only way to teach our kids to have morals and grow up to be respectful and productive adults is to be a positive influence and limit their exposure to negative influences. Such as garbage on television. Instead of sitting them in front of the idiot box we do art projects, right now we're growing a strawberry patch, each of my kids has their own strawberry/tomato/cucumber plant to take care of, you can do puzzles, play games or gasp GO OUTSIDE and play catch and soccer. On rainy days we watch movies or make big race tracks with hotwheels. I guess my point is that nobody is forcing people to watch this crap, they watch it willingly and complain about it after the fact. Maybe if people would just stop watching altogether they (these companies) would realize that instead of attracting business (because that is essentially what you are doing by giving them negative attention) by putting this garbage on television, that consumers are tired of it and they will have no choice but to stop. Ignorance can be bliss sometimes.
Posted by Nohandle on 2009-04-09:
This has gone on for what, three or four days..the commercial? How many among us were raised in front of the TV? I wasn't, perhaps some were. We went outside and played. There might have been some parents who used TV as a babysitter and I suppose they had their reasons. Anyone offended by an ad on TV, by all means contact the company paying for the ad and voice your displeasure. As far as I'm concerned, there's little more than garbage on TV now anyway. The commercials pretty much duplicate the garbage people are watching.
Posted by Anonymous on 2009-04-09:
NoHand...you have to consider, too, that when we were younger, it was safe to ride your bike up the street, play in the front yard, etc. Now it's not as safe. I think that's part of the reason TV has become so 'important.' Then, I refer to Princi, who actually spends quality time with her kids. THAT is the kind of parent I love.
Posted by Nohandle on 2009-04-09:
You are correct Sherdy, it was safer.. if you will. But even then, there was always a parent who basically told their children to "get lost" during the day because they didn't want to be bothered. Times really don't change that much. Parents being responsible for their children. Some are and some aren't.
Posted by DebtorBasher on 2009-04-10:
SLR...why do you say that commercial targets, "target minority, lower-income families"??? Because they use Rap? Because those in the commercial are African American? Do you always assume those are the "Low Income" people? That rapper in the commerical is African American and he's not low income by anymeans...he's a millionaire! You really shouldn't come on here and make comments like that...you make it sound as if ALL African Amercians are low-income people...you couldn't be more wrong...sorry, you lose this one.
Posted by Anonymous on 2009-04-10:
SLR - I think I understand your intent. Sometimes advertising appears to use stereotypes and therefore appears to be in bad taste or to exploit a vulnerable audience. A classic example was when the Illinois Lottery Commission put up billboards on Chicago's south side. The signs depicted an Illinois Lotto ticket. At the bottom, in large letters, the billboard had "This could be your ticket out". Fortunately, bad taste is not (yet) illegal.
Posted by DRVROFRED on 2009-04-10:
BokiB:Sorry I took so long to say "Thanks"
Posted by DebtorBasher on 2009-04-10:
I haven't heard anyone complain about the cartoon directed at children of Sponge Bob Square Pants...what's the difference?
Posted by BokiBean on 2009-04-10:
No problem, DR, glad you got to see the commercial..its a must see around here. :D
Posted by old fart on 2009-04-10:
I just went back and looked at the commercial..WHAT TOTAL DRECK!!!
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Cheated Me Twice, Caught Them Once
Posted by Trader131 on 01/12/2004
PHOENIX, ARIZONA -- Drive-through experience at 24th Avenue and Northern store in Phoenix:

1) Hand the cashier $20, he gives me change for $10. When I point out the error, he looks in his cash box and explains, "I put it where the 10's go."

2) I ordered a "value" meal (Whopper, fries and Coke). A couple blocks away I look in the sack that was handed to me, complete with six packages of catsup, and find two Whoppers. The receipt says "no pickle, heavy onion." Not exactly the way I like them.

3) The receipt has a toll-free number to call for an automated survey. It says that if I call, I will be given a validation number that will entitle me to a free Whopper if I pay for a drink and fries. Fool me once, shame on you, fool me twice, shame on me. You think I'm going back there? I call anyway, hoping to relate my experience to a real person.

The survey asks for the restaurant number on my receipt. Why am I not surprised, that there is no restaurant number on it? Just a long string of zeroes, a register ("C") and a time.

Surprisingly, this is the first time an attempt has been made to short-change me at a drive through. And it probably has been ten years since I was handed the wrong order.

Talk to a live person, when you call the toll-free number? Forget about it.

     
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Posted by Anonymous on 2004-01-13:
So, a (possibly) accidental change shortage which was quickly remedied and one wrong order in ten years time?
Then you don't get your precious free Whopper that you didn't deserve in the first place.
I'm finding it REALLY difficult to feel sorry for you.
Posted by mikey on 2004-02-03:
I worked in a restaurant where the cashier repeatedly shortchanged customers, was netting herself an extra 50 to 70 dollars a night on a good night. Short changing can be a simple mistake, but...
Posted by Anonymous on 2007-03-22:
I think that you "forgot" that you handed a $10 bill and "thought" that you handed a $20 bill.
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StarStarEmpty StarEmpty StarEmpty Star
Safety Issue- My Child Injured in Burger King Restroom
Posted by Redgrommet on 05/14/2012
SAN JOSE, CALIFORNIA -- This is a safety issue regarding the restrooms of the Burger King Restaurant at the Blossom Hill Road and Hillview Avenue location in San Jose. The door of the women's restroom has a very loose hinge.

My husband said that it is the same issue with the men's restroom, as well. If you give either restroom door a slight push, the door swings inward very quickly. Two days ago, as my children and I were about to exit the women's restroom, a customer pushed the door open. The door swung open so quickly, it slammed into my daughter's right ear. My daughter was screaming in pain. When I brought her outside, the staff took no notice. My daughter’s ear is now swollen and bruised. I explained the situation to the manager. I asked her to request for a sign to be installed cautioning people to open the restroom doors carefully.

If you have a young child, or use a stroller for your kids, please be careful when using the restroom facilities at this location.
     
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Posted by Alain on 2012-05-14:
You might want to notify the City of San Jose Department of Planning, Building and Code Enforcement about this incident at (408) 535-3555.
Posted by jktshff1 on 2012-05-14:
good info, thanks
Posted by whythelongfaces on 2012-05-14:
That is a very interesting issue. Check back in a few days and see if the doors have been fixed. If not, confront them again, this time with the notice of contacting as lawyer. How is your daughter's ear?
Posted by CowboyFan on 2012-05-14:
What exactly does "loose hinge" mean? The review implies it merely means that the hinge works well, and that it is not sticky so that you have to push hard.

A suggestion would be for the mother to approach the door, any door, first with the child behind her. Whenever I approach a swinging door, for instance, I make a fist with my hand so that if someone pushes in, I do not have the door hit the end of my fingers, which can cause injuries. Then I just push the door with my fist.
Posted by redgrommet on 2012-05-15:
My daughter's ear should be better in a few days, thanks.
When I wrote "loose hinge," I meant that the door swung open wide at a slight push. My daughter took a step ahead of me just as I turned to toss a paper towel. The lady who opened the door felt very bad. Another customer who was also inside the restroom made insensitive comments, which we all ignored.
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Insulting, Horrible Service, Attitude
Posted by Shaka915 on 09/27/2010
MUNDELEIN, ILLINOIS -- I work at a store almost next to my Burger King Location in Mundelein IL.

I always order the same thing, at least 3 times a week. Tonight, after I placed my order and went to the pick-up window(I have my receipt), I mentioned that last night, when I placed my order, there was hardly any lettuce at all, and since I order "extra onions", they too were missing.

The person at the window told me.."you always complain about something(they charged me $.10 extra for lettuce?)....why don't you take your money and go somewhere else....."McDonald's is right across the street from them. I was stunnned, after ordering meals from that location for 1 year, that the person would have the audacity to speak to me that way. I do not know if corporate headquarters will even care about the matter, but I do intend to mail them a certified letter!
     
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Posted by Venice09 on 2010-09-27:
I think that remark was uncalled for. If you continually don't get what you paid for, why wouldn't you say something? Instead of telling you to take your money elsewhere, maybe they should just get the order right.

Maybe you should order inside so you can check to make sure everything is right before leaving. It's easier to check the order inside than in the car.
Posted by Starlord on 2010-09-27:
The franchise owner is the one to talk to. Corporate does not get involved in the day to day operation of any BK that I know of, u8nless maybe it is a corporate location, which are few and far between. Got to the BK in question, go inside, and you will find the information on the franchise holder. They are the only ones who can help you. If the person did indeed say this to you, what did the manager say when you advised them? Bet you didn't, did you?
Posted by shootingstar1284 on 2010-09-27:
I tend to check my order at the window. I know, I shouldn't have to, but I find certain locations of fast food joints routinely give me the wrong items. If it's bad enough, OP, I'd find a different location that gives you what you order and no hassle if you have to mention that they didn't.
Posted by Anonymous on 2010-09-27:
When the cashier accused you of always complaining, I would have simply and politely replied, "I promise to stop complaining, if you just promise to stop getting the order wrong".
Posted by Anonymous on 2010-09-27:
I also wonder, do you complain a lot? And if you do, why haven't you talked to the franchise owner by now? Or gone somewhere else? Too many other options out there to have to put up with lousy service from a lousy FF joint.
Posted by trmn8r on 2010-09-27:
If things like "I didn't get enough lettuce" happen with you often, I can see the CSR getting frustrated. But I would think you would have gotten frustrated enough to speak with a manager if there are always problems. Or that you would have gone somewhere else. My gut feeling is you should go elsewhere - I wouldn't put up with the constant disappointment.
Posted by getoverit on 2010-09-27:
Justice-4All: Great! I love that!

Posted by yoke on 2010-09-27:
If the OP is paying extra for the lettuce and the OP is not getting the extra lettuce and has to complain each time it is not the OP's fault but the BK workers.
The OP needs to contact the district manager. They take the complaints seriously.
Posted by yust on 2010-09-29:
I happen to know this specifc BK in Mundelein and they have more issues than condiments. If I remember correctly somebody was shot outside this BK about 6 years ago. The McDonalds right next door is much cleaner and has always had decent customer service. But serously don't goto either of those because there's a Portillos right down the street!
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Bad Taste with New Square Pants commercial
Posted by H2D2 on 04/28/2009
My wife and I were shocked, then horrified and then disgusted by the recent commercial from Burger King for their kids meal. What were you thinking BK!!!

You're advertising for kids and trying to sell kids toys, by showing women, shaking their square a*s' and trying to make it look hip and cool. Are you FREAKIN KIDDING ME. Get some morals for gods sake. WAKE UP. Not only does your food send us to the bathroom but your commercials have been hand plucked from the toilets. Wake up. Try to improve the values we live by and have our kids aspire to do great things. Not chase girls and gold and have girls think that a*s shakin is what it's all about. How about education, doing good, being kind...real values!!!
     
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Posted by DebtorBasher on 2009-04-28:
I was vote #10...I don't feel a complaint is any less "helpful" just because there's been so many before it. I voted the earlier ones helpful and as I said before, I don't care for this commercial either...and you can't condemn a person for posting what they feel...whether others agree with them or not. I've seen complaints made about only 'certain' members getting a high number of helpful votes while at the same time a newbie posts and gets maybe one vote. I'm not saying vote every newbie, but if it's a legit complaint, then that's what the voting option is for.
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False Advertisement
Posted by GWalt on 04/05/2009
The local Burger King sign is advertising Kid's Value Meal $ .99 cents. When we attempted to purchase the Kid's Value Meal for. 99 cents we were told we had to purchase a regular value meal at regular price in order to receive the Kid's Meal for. 99 cents.

No where on the sign does it state that the additional purchase is necessary to receive the Kid's Meal for. 99 cents.

     
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Posted by TGT101 on 2009-04-05:
Are you sure it doesn't have any fine print?
Posted by tnchuck100 on 2009-04-05:
Oh, yes, TGT, a detail such as that would be prominently displayed in both the men's and women's restroom under the rim of the toilet seat for the handicapped.
Posted by Anonymous on 2009-04-05:
When ever BK runs the .99 cent Kid's Meal deal it's almost always combined with buying an adult vlaue meal or something similar. Found this on a quick search, not sure what time period the OP is refering to though.

Search (past 7 days): .99 Kid's Meal w/ Any Burger King Value Meal Purchase.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Worst Customer Service I have ever had!!!!
Posted by Tracys_business on 01/10/2014
1804 W. FRANCIS AVE., WASHINGTON -- I placed an order online because Burger King delivers in my town. We have done this in the past with no problems. After a hour and a half I and no order (the say 60 minutes or less on the web site) I called to see if there was a problem. A female answered the phone, I told her I placed an online order and it there was an issue. First she said she called me to let me know my order would be late, I told her no one had called me about anything. She said yes she did call me, and she was very busy with backed up orders and only had two delivery drives. ( She never asked which order was mine) and didn't have time for this. I asked her when my order would be coming and she said when she had a driver. I told her I didn't want food that had been sitting there for an hour and she got really rude, I asked for her name she said no, I asked for the manager she said she was the manager. I asked to speak to the general manager and she said she was the general manager and then hung up on me. I called back and yes I was irate but I never raised my voice or was rude. I told her her customer service was horrible and I did not want my order and wished to speak to someone in charge, she said she was in charge and hung up on my again. I called 5 more times same thing. I even called the next day to try and talk to someone and was hung up on again. This is a very condensed version of what happened. I did make three different complaints but have heard nothing back from Burger King. When I was younger I worked at Burger King and if would of talked to a customer that way I would of been fired ASAP. They have lost a customer in me.
     
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Posted by Dante on 2014-01-10:
Did your food ever show up!!
Posted by Paul on 2014-01-11:
I gave up on BK several years back due to a bad experience. I'd advise you do the same. It depends on whether McD's is better in your area - they are in mine. However, delivery I have never heard of.
Posted by clutzycook on 2014-01-11:
I've heard of BK and McD delivering, but not in the States.
Posted by FoDaddy19 on 2014-01-12:
It sounds like they were really overbooked with deliveries. I would've just canceled the order after an hour. It sounds like the manger was stressed out over the situation and was at her wits end. It was wrong for her to get short with you. But repeatedly calling her back was doing nothing but antagonizing her.

With all that said, it probably would've been easier just to go get the food yourself.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
One French Fry on "Fry Burger "
Posted by Drdaqq on 12/11/2013
NORTH HOLLYWOOD, CALIFORNIA -- Just returned from my visit to BK. Ordered two of their "fry burgers" (no mayo) and 2 value rib sandwiches. One fry burger had one French fry on it, the other had a whole 2 French fries!!!! What made it worse, both burgers had mayo (I hate mayo) I was not going to walk all the way back!!!! My dogs were quite happy (lets face it they lick their rear ends so taste to them is not that important LOL). I wanted to let people know if their hungry and near Burger King #2241 (corner of Coldwater Canyon and 12853 victory Blvd. ) proceed west on victory about 1/2 block and visit McDonalds!!!! By the way attempted to contact BK by telephone (818-760-0961) all I got was a busy signal!!! [There] must be a whole lot of dissatisfied customers LOL!!!
     
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