Failure to Receive all of our Order - then given Cold Food when we Returned
CONCORD, CALIFORNIA -- The coupon was for 1 Whopper, 1 Jr. Whopper, 1 (10) piece Chicken Nuggets, 3 (small) Fries, 3 (small) Drinks. We used the drive-through at 9:30 P.M. and had teens in the car on a Friday night. They forgot the Chicken Nuggets and 1 of the Fries, and no straws. It was not discovered until we got home. We had to drive back, where the clerk argued he had made the order himself and he knew he had made the order right, yet the Chicken Nuggets were still sitting on the shelf and he handed them right to me. When I asked for the fries, he said he knew he put them in the bag. I showed him the bags, so he said, OK, I will give you a large fries to make up for it. When I was there the first time, twice he had walked off while I was talking to him. He was very rude. I asked him the first time for dipping sauce; he gave me 2. The 2nd time I was there, I asked for more and he said, "I gave you 4 the last time!" I showed him the bag and said, "I don't come back here and waste my gas for nothing!" (I drive a 7 passenger van, and with gas in California at $3.75 a gallon, I sure wouldn't waste it to get a free 10 piece order of Chicken Nuggets and Fries!) When we got home, all of the food was cold and the ice was melted in the drinks; not a happy experience, especially since my family rarely gets a chance to eat food outside of the home, with expenses being what they are these days. Yet the few times we do go to Burger King, the kids enjoy the food and have a good experience. I believe our problem tonight was related to the clerk and not the restaurant.