HOUSTON, TEXAS -- I arrived at the BK restaurant on 3040 Ella Blvd. Houston, TX 77018 (#571) at 6:45 P.M. on Sunday, December 16, 2012. Before ordering I went to the bathroom and was greeted by a toilet filled with defecation, right to the brim. Very nice A sign indicated that the toilet was broke and to flush by pulling a “yellow cord.” No such cord was present and it was obvious that the toilet had been broken for greater than one day. I immediately retreated and, in a terrible decision I would greatly regret, actually got in line to order.
I placed an order for 4 Whoppers and a French fry, to go, at 6:56 p.m.; hardly a complicated order. **, the Manager, took my order. Much to my chagrin and the other patrons waiting for their orders, she and her staff moved as if they were in molasses, with absolutely no sense of urgency. Numerous other drive through customers received their orders before me and the other walk-in customers, even though the customers inside had placed their orders before the drive thru patrons.
We stood there fuming as the staff members preparing our burgers would leisurely stroll to the “cold room” and retrieve one solitary piece of cheese and then saunter back, like their customers' time was absolutely worthless. The customer in front of me said “good luck” when he finally got his burgers and then left, upset. I finally received my order at 7:18 p. m., 22 minutes after placing a simple order I expressed my displeasure with ** over the wait. To her credit, she did apologize indicating she had only one cook.
I took my order home and my family and I ate cold Whoppers and fries -- not one new batch of fries was cooked during the time I was there. I was haunted as I ate by thoughts of a toilet bowl full of turds. What a miserable customer experience! This is not the first instance of atrocious customer service/ cleanliness at this particular BK.
Approximately one year ago, while in line, I witnessed one of the African American kids who prepares the burgers and fries rummaging his fingers through the fry bin, sans sanitary gloves! My daughter actually got sick later that night, even though I did not order her any fries. I cannot say if she became ill from that BK meal, but upon reflection after this latest experience, it would not surprise me. After that instance I vowed never to return. Unfortunately, I caved. I admit it; I like the taste of BK burgers. The second Whopper for $0.55 offer Drew me in! Laugh! Never again. Ever! At any BK Fool me twice, shame on me!
BK has now dropped to the bottom of my fast food burger list. I used to own shares in BK before they were bought out by a Private Equity firm 2-3 years ago. The name of this PE firm eludes me. Some free advice to the managers of your BK investment: Police your BK franchises! If this is a company owned store and not a franchise, you have serious problems! I currently own shares in MCD. There is one right across the street from this BK on Ella Blvd. They are not perfect by a long shot, but the level of service and friendliness from their workers and cleanliness of their operation is 180 degrees opposite from what I experienced at this particular BK. The contrast was startling.
I believe in giving my vendors, restaurants and service providers feedback, both good and bad, both at the point of sale and, if warranted, to their superiors at the corporate level. I encourage others to do the same. Do not tolerate substandard or even mediocre service. Give them feedback and make them accountable! If you accept this level of service, they will think it is acceptable! Don't fall in this trap. It is part of what is wrong in America today!
MILRORD, OHIO -- I am a very reasonable person. I am aware that customer service employees are very rarely paid what they are worth in terms of the effort they put into and the abuse to which they may be subjected during their employment. I am also aware that one should not expect gourmet cuisine and extensive personal service when patronizing a quick-service restaurant.
However, I do not think it is asking so terribly much that persons working in a purportedly customer-focused industry be expected to at least feign the appearance of being competent and considerate. Sadly, at the Milford OH Burger King, almost no employees are capable of displaying competence or consideration to even the most rudimentary degree; I am certain that, however paltry their compensation may be, it far exceeds their merits.
I attempted to use the Milford OH Burger King's drive-through to obtain breakfast combos for my husband and myself this morning. I placed my order at 0812 and, after paying, was asked by the drive-through attendant to pull to the front of the restaurant where my order would be delivered when ready. I waited in front of the restaurant for 10 minutes, during which time I noted several cars exiting the drive-through with completed orders, as well as six or seven parties obtaining orders from the front counter. Understandably frustrated after a 10 minute wait for "fast food," I entered the restaurant to check on the status of my order.
After the cashier's perfunctory, barely intelligible "Can I help you," I inquired as to when I might expect my order to be ready. The cashier directed this question to the clearly overtaxed drive-through attendant, who stated that "we're waiting for hash browns." I asked if perhaps, since I had been waiting for more than 10 minutes for 2 small hash browns, my order could be completed with the next batch of hash browns, as I had witnessed more than twenty transactions during my 10 minute wait time and I was fairly certain that some of those orders had included hash browns (as they were clearly visible on the trays of patrons choosing to dine in).
The drive-through attendant said, "None of those people had hash browns." I replied that this would not seem to be the case, as several parties had either driven away or sat down with their full orders, some of which had visibly involved hash browns. The drive-through attendant said, "Then they must've all ordered before you," to which I replied "Really?!"
At this point, a young female shouted from the kitchen area, "Is there a problem?" I calmly stated that I had been waiting nearly 15 minutes for two meals, and that I simply wanted to obtain my completed order and leave. This young woman then stated, "Look, ma'am. Here's how it works. I have to go in the back to the freezer and get the hash browns, and then I have to cook 'em. Everybody who you said already got them was here before you. Okay?" This statement was delivered in such a nasty, snide, and sarcastic manner that my only rational response was, "May I please speak to your manager?", to which this individual replied, "I am the manager. Assistant manager."
I asked if her general or district manager were available, or if I could please obtain their contact information, and she fired back, "My GM's right back there, you want to talk to 'er?" After my assent, she yelled, "Hey, **! This NICE LADY at the front wants to talk to ya!", then turned away from me and began to mimic me and comment about me to one of her co-workers.
The general manager approached me immediately and inquired about my concerns. After listening, she stated that she had only been managing the Milford OH Burger King for two weeks, and there were many issues about which she was concerned regarding personnel, but she couldn't address them overnight. I greatly appreciated her candor and respectful, appropriate demeanor.
I made extremely clear to her that the behaviors exhibited by her assistant manager were grossly inappropriate for a customer service environment, the most troubling being the fact that she was literally speaking disrespectfully and derisively about me to her co-workers within clear sight of myself, her general manager, and the other customers. After some assurances on ** part that the problems I described were clear to her and were being addressed, the front cashier had assembled my order. Before departing, I thanked the manager for her time and inquired after the identity of the extremely rude, unprofessional, and immature "assistant manager," and found that her name is **.
I called Burger King's corporate Consumer Relations line immediately upon returning home and filed a complaint about this incident and, specifically, ** the Assistant Manager. After I speak with the owner of the Milford OH Burger King store later today, I believe ** may find herself job hunting, and it is my sincere hope that this young female does not seek further employment in any customer-focused environment, as it is not a career for which she is well-equipped.
I will certainly not be returning to the Milford OH Burger King until I have received assurances from both the store's owner and the corporate consumer relations staff that, in the future, suchlike behavior will not be tolerated by any of the store's employees, let alone someone in management.
INDIANAPOLIS, INDIANA -- I went to Burger King to get my husband and son a sandwich because my husband had received a flier and the picture of one of their new extra large burgers with everything on it had made my husband hungry. When I was waiting for the sandwiches the woman in front of me complained that there was no tomato on her salad. The manager informed her there were no tomatoes. The customer then complained that there also were no carrots on her salad. The manager said it was not supposed to come with carrots that it was a house salad.
That got me wondering whether the sandwiches I had ordered would come with everything like they were supposed to. When I got the sandwiches (to go) I took the bag to a nearby table and inspected one of them. No Tomatoes. I asked the manager if I could get tomatoes on the sandwiches and he said "Did you read the sign" and pointed back to the beginning of the line. I said no and asked about the tomatoes again and he said they were having a hard time getting them. I told him that he should tell people when they order that there are no tomatoes available. He said again that I should read the sign. I said I didn't want to read the sign that I was trying to talk to him.
He said that I could talk to his supervisor if I wanted his phone number. I felt that this was very rude of the manager **. I came in to get sandwiches with everything on them. Not to get hassled or tricked into buying a product that was not advertised. The flier had a picture with tomatoes, their picture above the counter showed the sandwich with a tomato and I shouldn't be expected to have to read their signs to see if I am going to get something other than what was advertised. They should change their picture on their flier's and above the counter or at the very least inform the customer when purchasing a product.
Instead of being contrite or apologetic (as I feel they should have been) for trying to pass off a lesser product for the same price they were rude. When I told him I thought they should inform the customer that there were no tomatoes before the purchase was made or lower their prices he once again said I should read the sign or talk to his supervisor. I turned to walk out and as I was walking out the manager and a female employee ** were giggling and smirking about the situation. I informed the manager that I had changed my mind that I would take his supervisor's number ** to report their rudeness, smirks and laughing. I told him I wanted his name and the girl's name.
He refused to give me the girl's name saying that she hadn't done anything to me. I said you know that's not true because you were just smirking along with her. He gave me the girl's first name and his first name and said if I wanted anything else I could talk to his supervisor. I left a message with the supervisor and have not heard back. I went to McDonald's to get a fish sandwich for myself right after this incident and out of curiosity asked if their extra large sandwich came with tomato on it and they said yes. It was nice to be treated with respect at McDonald's.
I have a real problem with Burger King and this "Spongebob Squarepants" commercial. This commercial has nothing to do with selling food but is promoting "BUTT" fetishes and the viewing of women in a substandard way. What I find most disturbing about this commercial is that most little kids usually mimic what they see on TV and what adults do.
Clearly this is focused on women's butts regardless what shape they are and that it's perfectly OK to go "checking" them all out because "butt is butt". I can mentally see little kids dancing to this and acting out what they are actually promoting in this commercial - checking out women's butts. It has nothing to do with food or anything else associated with it. And, you'll get rewarded with a kid's toy for acting like this.
Having sexual attractions for butt is illegal and immoral in most states. It's called sodomy. I don't believe the police should start going around trying to arrest everybody that partakes in this sexual practice, but I also don't believe it should be promoted on national TV either especially tied in with a kid's meal and toy and a child's TV program/movie.
I've been told that if I don't like it just simply change the channel. It's pretty hard for me to change the channel when I'm at work and my children are at home watching TV. I can't block a particular channel because I don't like the content of its programming, or tell them that I don't want them watching TV at a particular time of day because something I find offensive is being broadcasted then. My only alternative is to deprive my children of TV totally because this commercial is being aired on several channels and at different times of day. It's not about ME. It's about CHILDREN and, MY CHILDREN particularly.
I do believe the Government has and the FCC has a responsibility to the consumer when it comes to commercials and that they should heavily sensor them for content; both morally and for validity. When any company attempts to do something considered inappropriate or dishonest, I would like to see the FCC come down on that company very heavily. It's damaging to the fabric of our society by their being permitted to pollute it in this way either by immoral portraits or attempts at ripping Americans off.
Needless to say, I will NOT be buying anything "Burger King" or companies/commodities associated with this company. That means "Spongebob Squarepants" products, "Nick", "Nickelodeon", "Nick at Nite", "Nicktoons Network", "Nick Magazine", "Noggin", "Nick Jr.com", "Neopets", "Nickelodeon Family Suites", "Nick Arcade" and "Nickelodeon family Cruise. They are also associated with "VIACOM INTERNATIONAL, INC." So, it's not JUST "Burger King" involved here.
I honestly believe that the TV syndicates like ABC, CBS, NBC, ABCFAM, TBS, USA, SPIKE, SCIFI & TNT hold viable responsibilities here because they are permitting this exceptionally bad commercial on their channels. If all you're interested in is "THE ALMIGHTY DOLLAR" then I guess it wouldn't matter much what contents are in anything being aired on your channel. However, if you have ANY sensibilities at all, you'd pull this junk off something YOU own real fast.
When you have adults doing EVERYTHING within their powers to influence children into buying their products as Burger King and Nickelodeon do, and want to portray themselves as "child friendly", then there should be a GREAT deal of responsibility placed on their actions and image.
Without strict scrutiny on their conduct, they start to resemble entities that are more predatorial than anything. Using false pretenses in order to profit from it and dismissing any damages that it may cause as nothing, is wrong. If you wish to file a complaint over this commercial - or anything else for that matter, please follow the link below. If you wish, simply copy and paste this review into the complaint box. **. Thank you!
BLOOMINGTON, INDIANA -- Burger King Bloomington, Indiana W 3rd Street. I went into the lobby. A pregnant lady waiting to be served. I walked in with one of their workers who had been outside smoking. 5 min later the guy that was outside smoking finally asked me what I wanted. The pregnant lady beside me said "I have been waiting over 10 minutes and no one has asked me what I wanted."
So the guy asked her and she told him. He said "We no longer carry that item." She said, "it is right there on your menu. He said "Yeah we need to take it down." So she ordered a sundae and told them that they have the worst customer service that when a person is standing in front of you for 10 min you might want to ask them what you need.
Then a lady from the lobby comes up and said, "This sandwich I ordered was supposed to come with cheese." After a little argument the worker gave the lady a cold slice of cheese on the side. Then he finally took my order. Then a guy walked in behind me half blown out of his mind and I said, "You better be ready to wait." He said, "Not me, I work here." He went around the corner, went in the back, made him a sandwich, fries, and a large drink, and came back out before I had got my order.
Then they had to redo the drive through orders because they kept making them wrong. A lady comes from outside and says in an extremely mad voice, "I want to talk to the manager now." They started to argue when the manager said, "Come over to the side." I still do not have food.
Finally when I got my food it took 21 min. I timed it and the lady who was yelling was still waiting for something and not one employee even seem to care, even the manager who I overheard said been doing this for 19 years, get some people in there that care. I will not be there again. The place was dirty in the back and the workers looked that way as well.
I went through the drive through 2 weeks ago and it took over 20 min and 2 cars ahead of me just left. I feel stupid just saying I waited that long. I ended up getting the 2 people in front of me order and had to tell them sorry they left. Then with my order sitting right at the window paid for and almost in arms length the window worker left, went out the door (I am guessing the bathroom), came back a few minutes later, looked at the bag and seen that he had forgotten to give me my order and handed it out to me and said, "Sorry I thought I gave it to you."
I am guessing they do not drug test there or they would be out most of their works. Go try it and see if your luck is any better and watch how surprised you are on how bad the service is. This is my first time ever writing a review but I thought it was my duty to let people know.
MIAMI, FLORIDA -- Today I went to Burger King about 3:40 pm and ordered two large onion rings and a raspberry smoothie. The girl that took my order told me that the price was about $9.98. I proceeded to the pick up window, and waited there for more than 15 minutes wondering where everybody was because there was no one on site. When finally somebody showed up with the food. I asked this person how much the onion rings were and he tells me about $3.89. He proceeds to charge me and he tells me that the price was ten something, then I replied "no" the girl that took my order told me $9.98. How come you are charging me differently?
He calls the girl to correct the problem, then they started laughing and playing while she corrected the mistake. When she was done correcting the mistake the guy that is handling my order takes my money without saying anything about the price and charged me like $12.90 and gives me the change. That is when I realized that he was charging me the wrong price again. So I say to him, "listen you made a mistake, this is not the right price", then he tells me "well that is what the total is", then I said "no the price is $9.98. call the girl that took my order", so he did. The girl comes and fixes the mistake, then this is when it all started.
While the guy was getting the right change to give it to me I made a comment and asked the guy, why did they take so long to bring me the food and how come they made this mistake with the price? "Because I am entitled to know. I am the client being served and I am spending my money here." So this guy got this very nasty attitude and started screaming at me, that the mistake was because the girl that took the order had put down three orders of onion rings instead of two. Then I said "well if you would be paying more attention to what you are doing this would not happened in the first place."
Then he kept on the defensive throwing words in a very bad attitude at me, then I said "why are you talking to me with that attitude. you should not talk to me in that way. I am your client and you should have a little respect towards me." That is when he got really mad and said "I don't care" then told another girl that was around, "you take care of this. I am not putting up with this anymore", so he left.
The girl comes and fixes the mistake and gives me my change back, then I started complaining to her about what had happened and asked her if she heard what happened and she says "yes" and then takes the employee's side in a confronting way, then I asked her for his name and she refuses to give me the guy's name and tells me in an also very bad attitude that the guy didn't have a bad attitude towards me. When in fact he did.
Then at that point I said to her "well can I talk to the manager?" Then she replied to my surprise, "I am the manager", then I asked her very confused "why are you taking the guy's side?" Then she replied, "because I want to". So at this point I asked her to give me the guy's name and her name that I was going to file a complaint against him and her, and her reply was "no I don't have to give you either my name or his," but then my wife and my daughter that were witnesses of everything that happened remembered the name that was on the guy's name tag, because he was wearing a name tag with the name **.
The manager was not wearing any name tag at all and refused to give her name to me when I asked, so these are the kind of things that can not be tolerated because these are public places that are supposed to give a service to the people in a nice way, because the people are the ones who pay for that service and expect it. Thank you.
WAUSAU, WISCONSIN -- My complaint takes place over a number of visits to Burger King (all at the same restaurant) and over a couple of years. The first complaint is that on a couple of visits, I received moldy sandwiches. The second visit was just last week, at which time I ordered one of their cones. When I came to the window to pay, I gave the clerk 2 quarters, at which time she asked me if I wanted my change back. I was so taken off guard that I stammered out that I didn't. I had in mind that McDonald's does have a basket in which you can tell them to put the change in there for charity use. Anyway, I took my cone and left.
Then today really tops everything! I ordered a fish sandwich (no fries), a raspberry smoothie and a cone. When the total came up on the screen, it was for $14.+. Now I knew this couldn't be right and mentioned it to the clerk and asked her to over what I had ordered with me and the price of each thing. She said I had ordered a chicken sandwich at which time I stopped her as I had really ordered a fish sandwich. She then said, "Oh that was for the car in front of you." OK, now that was straightened out but we aren't done yet!
I proceeded to the pick-up window with one car ahead of me that had already been there for a while, while I was straightening things out at the order spot. I waited...and waited...and waited. By this time there were several cars lined up behind me. I finally got to the window and thought OK, finally I'll get my food and be on my way. Nope! I waited....and waited...and waited some more. It probably took me half an hour all told to get through this line!
A woman finally came to the window but did not open it and totally ignored me. I honked my horn, thinking maybe they didn't know I was there. Nope again! She completely ignored me. I again honked my horn. I think I did this 3 times. She finally opened the window and asked me what I wanted. I told her, "my food would be nice". She said, "Oh, it'll be here."
Then someone did come up with the smoothie and I took it but then she wanted my money and I told her I wasn't going to do that until I had the rest of my food. She said that was OK and closed the window. Then someone else came up with the cone and attempted to give it to me and I said that I didn't want it until I had the rest of the food as it might melt while I was waiting for the fish sandwich.
He was kind of confused and turned to someone else inside the store at which time they finally produced my food, I took it and the cone and then went to pay for it. They then told me it was free for the aggravation I had endured. Now, that was fine, but I still feel something should be done about this whole thing. This shoddy service, etc. has been going on for a few years now.
ELIZABETHTOWN, KENTUCKY -- I had just left the BK store #7194 of Elizabethtown, KY. I wish to make myself very CLEAR that I am beyond mad; beyond angry, beyond outraged, beyond furious with what happened a short real ago. An employee (female to be exact), said (on her way out with food) she has been SPITTING on some meat. Here, I had eaten more than half a double Whopper and fries as she sad it. She was walking out with an unknown size bag of something for a drive-through customer. I can't help wonder if she had done that to that customer and with mine.
As the lady came back in, her co-worker (who is new) says, "you did not just say that?", and the girl says (sounding proud of it) "I most definitely did." I could feel my blood purser SKYROCKETING in anger after hearing that. I nearly said something to a manager about this, if I was not so angry and outraged. In many ways I wish I had when she (I believe could tell) seeing me that upset would have asked if everything was O.K. I nearly would have expressed how angry I was and still am. That made what that girl said just as bad (judging from her voice behind me) "there won't be a phone call and what are they going to do to me anyway?"
I thought of getting up and answering her. It was bad enough listening to her complaining while on the floor about she hates being at there (BK) and can't wait to quit in April. But to hear the rest of what she said, if I were THE UNDERCOVER BOSS I would have fired her for what she said she did, but that's up to the management and owner/CEO. In some ways I hope this complaint gets to him/her. Hearing what she said made me sick to my stomach. I do not know if she did do it or not, I will never know.
The second complaint is that a lady kept asking for the fish sandwich to be made and how long and never heard anybody answer her the first four-six times she asked and a guy had the nerve to bark back to her saying, "I just got here and you can't blame me." The guy who said that, I know had been there long enough to have answered her the first time and I felt that was extremely rude.
Regardless if one just got there or not. If it's that person's job to do so when calling for them, then that person should do so without barking back. How many times should she have to ask for fish sandwich before somebody does what she asks? I was about to buy some to take home to my handicap mother who can't get out. Before going in for some of those fish sandwiches, but out of fear of the girl spitting on food and not knowing if they are thoroughly being cooked I did not buy any.
I used to work in restaurants and my family has owned restaurants for sometime and I perfectly understand the demand that it takes to run and keeping loyal customers and to bring in new ones, but it's those kind of people whom are (in my mind) destroying it by saying what I had heard today.
As every time, after I stop working, I go to BK to have my dinner about 10 pm or 11 pm because BK is the only "open" restaurant in this little town at mentioned time. This time, when I go there, saw the "open" lights on and tried to go in, but the door was closed. In the meantime, drive through was still open and tried my chance to get my order on "drive through". But the thing is I don't have a vehicle, I walked to "drive through", waited couple minutes for the car in front of me, when my turn comes, here we go, started to speaking for my order. But what do I see??
Cashier girl didn't even let me talk and called the manager because of me trying to get order from drive through. when manager comes out, I explained to him that, on the door, it is written that BK is open between 10 am to 11 pm but, even though, it is 10:30 pm, door was already closed, "the manager" didn't even let me talk more and started to "explain" that the time I had been waiting in drive through line, I could get crashed or mashed by a car, so it's not possible that they could take an order from me, and he closed the window on my face.
So where was this manager when my life is in "danger" waiting in drive through? I thought manager is for "warn" the people instead of giving lessons or keep the place open as it is written on the door so that people who doesn't have a vehicle could go "in" to get an order, instead of drive-through!
After a week, I was going to get my lunch from the same BK because, "unfortunately", this BK is the only one in this little town, so I had to go there. Thanks god this time, door was open. I was happy to be able to go in for my order. But the thing is, I had only my coins with me, about 15$, consisting of pennies, dimes, etc. so here we go, before I order, asked the cashier "the manager from drive-through night" that is he going to accept me trying to pay by coins or not? Because I don't want to seem as if I am trying get my revenge by paying it all with coins, I am here because this is only BK in Mackinaw and the coins are all I have got.
So, he asked me that what did I have as coins? I said they are all mixed with dimes, pennies, etc. but about 15 bucks. He called another manager looks like ranked manager or sth, explained the situation to her and, in front of my eyes, she accepting taking the money of order by coins, so I did my order which is about 8$ and gave coins to him. He started to count the whole money, but "however" the "drive-through night manager guy" was tired of counting the coins. He said that he'd be back, after a while he came back with ranked manager, and she told me that "they are not going to accept my coins, because I didn't declare them that I did have "pennies".
I was totally shocked, told her that "You guys, exactly, accepted me paying by coins few minutes ago but now, don't want to do that, so what am I going to do with all coins lying on the counter?" by keeping myself calm. But what happened right after that? She's become total freak, started to shout at me in front of BK crew, so called drive through manager and customers, and moreover she was saying me that "calm down" excuse me!? Who have to "calm down"? I caught up couple sentence when she is totally angry about me, she was saying that "We are not a bank that is able to accept your coins! Pay it with another way or order will be cancelled."
After that I was just standing there in front of her "the ranked manager" trying to understand. Is this a joke? Where is the cameras? But unfortunately it was not a joke. I thought those kinds of situations only happens in the movies but that happened in real life. I was humiliated by the manager herself in front of people and crew of BK, just because of "drive through night manager" didn't want to count the whole money and they covered whole their wrong by insulting me in front of people. At that time, I did not want to continue that conversation and started to gather back my coins.
In the meantime, she stopped speaking, and I asked her that what was her name? She heard of it, I am totally sure that she did, but did not response to answer to me, as customer. And then I asked the same question to the "drive-through so-called manager guy" but same attitude, he didn't even open his mouth. How come it is possible giving such a terrible attitude in BK? So, when I finished my job gathering my coins, they came up with "roll paper"!! She said to me that I could roll my coins with the roll paper so that they could accept my paying. Are you guys kidding me?? Is it for real??
I just left the place! And I am never going to go there, never! Terrible approach to cover their fault, and moreover, treating to a customer with such insulting way! But I have seen her name on her t-shirt. It was "jamie", so that I could complain on her and the place. I wish this is going to end on the side of right person!
Please do not go to this Burger King. I avoid Burger King in Branford, CT for its shabbiness and dirtiness. But I went there this Saturday morning to buy breakfast for my staff, on their request. I should have fought their choice. When I walked into the restaurant at 9:30am, there were two customers in the seating area and no one in line. I walked up to the counter and stood there waiting. The manager walked passed twice, the counter person walked passed twice, but no one acknowledged me, not even with a look.
Slowly, over the next 4 1/2 minutes, I was ignored, and a line of customers grew behind me. I know the amount of time because there is a digital timer clock posted where you can see it from the counter. Finally, I stopped the counter person, and asked if the counter was open. She said they were all busy waiting on the drive-through customers. At this time, the manager started to yell at the cook about hash browns. She returned to the drive-through area.
The counter person then took my order and payment, then walked away to the drive through, leaving a line of customer behind me. The manager walked back to the kitchen and again started yelling at the cook for being slow. The manager returned to the drive-through, yelling back that there was a customer in the lobby who hadn't paid. She then stuck her head out and yelled at the customer directly. The customer said he had waited so long for someone to come to the window, he thought they weren't coming and came inside. The manager yelled again at the customer, yelled at the front counter person and yelled at the cook to hurry up.
At this time, I asked for my money back. Counter person ignored me. When I got the manager's attention and asked her for a refund, she just stared at me and walked back into the drive-through area. During all this time (15 minutes) only one other customer at the counter had is order taken and one drive-through order given out. I asked the counter person to give me my money back or give me my food. She said she was trying, but they were busy.
Then manager yelled again at the man who had come in from the drive-through that he hadn't paid, and "you can't have your food if you haven't paid." He said he'd pay if someone would wait on him. I asked again for my money back, and finally the counter person started to bag my order. I didn't want to put the customers who were in line to any more delay so I took the food and left. I had been in the store for 25 minutes.
My store is next to the Burger King, but I was still surprised the hash browns were still hot when I distributed them to my employees and myself. They were disgustingly soggy and grease-filled, but hot. The sandwiches were cold and the biscuits were burnt and hard as rocks. And the Cini-minis were Blueberry Biscuits. Nothing in the order was good or correct. So I had waited for 25 minutes, was treated rudely and didn't even get the orders for my staff.
I know it is only fast food, but it's so unprofessional. The manager was horrible. She can only yell. She has no customer service skills. She was irresponsive and nasty. She is not an asset to the company. I wish I had gotten her name, but since she would not come to the counter, I did not see her name tag. Please do not go to this Burger King.