GREENVILLE, SOUTH CAROLINA -- I went to Burger King at 331 South Pleasantburg with a friend. When we got to the window to pay one of the employees came to the window and said some smart remarks to my friend. I think that is very unprofessional of her. There's been a lot of things going on at that particular store, the manager ** has been letting a lot of things go on that should have been stopped. ** has clocked an employee name ** in and out as if she was at work and she wasn't.
She has let another employee ** call her mother and brother up to the store and curse out an employee name **. She has let ** call her mother, cousin and some other people up to the store to fight ** right after he got out the hospital. She shows favoritism to certain employees up there. Something really needs to be done about the things that are going on up there. That's a place of business not a place for drama.
TALLAHASSEE, FLORIDA -- My recent visit to Burger King was disgusting. I was rushed to order, only to have had to wait (10) minutes to receive my food. Many potential customers left the line very unhappy. No one apologized for the extremely long wait, I was told that I never ordered, and I had already paid the cashier! My daughter was late to work!
I realize that this is a fast food establishment, but the long wait and unprofessional service must be improved. There were only four cars total to be assisted. One lady parked and went in and others left. I patiently waited but was quite offended. Burger King needs to realize that I had a choice of McDonald's, Zacadoos, Village Inn, Waffle House, Wendy's, and others on the SAME street and could have gone so many other places to receive great customer service and reduced waiting time. I called the local representative who has yet to return my call. My response to Burger King is, "do better" or you will LOSE me and others!!!
VERO BEACH, FLORIDA -- I went through the Burger King drive thru last week and ordered French toast sticks. When I got home, to my surprise, there was no syrup. I didn't know you had to ask for it. So today I went through the drive thru on the way to bring my husband to work. I ordered French toast sticks with syrup. My husband ordered a breakfast sandwich and French toast sticks with syrup.
When we got to his job we opened the bag so he could take out his breakfast and there was only one syrup. So he got the syrup and I again got none. I am very mad about this. In our town McDonald's is across the street and we usually go there. They always have a line stretching around the building while Burger King is always dead. They never have a line. Today I figured out why!!!
WILMINGTON, DELAWARE -- An obviously sick employee handed me a Whopper sandwich (drive thru). Since she was wearing gloves, I thought it would be alright. Eating it was the worst mistake I ever made, because I was sick (diarrhea) for a week. Medical testing revealed the nature of the disease and the source. Forget about complaining to management: their response was that I must have caught a "third world disease" (racist **).
I'm never going to Burger King again, and for that matter haven't eaten any fast food since. Sloppy food handling and sick employees (they can't take time off - no sick pay is offered, and minimum wage employees have few options) is the norm in that industry.
YOSEMITE BLVD, MODESTO, CALIFORNIA -- First off, the food is always cold and takes forever to finally get it. But that is nothing to the filth and scum of this place. The dishes above the sink on the dry rack still look dirty and all greasy, the walls all around look brown and scummy and the floors are horrible. The ice is full of black stuff all the time and you can tell they never clean the ice trays out! The soda machine is the worst thing off all.
I've never seen something in a restaurant so disgusting!! It looks like old dirty nasty soda spills gathering with dust and grime for years! The smell is horrible, like a raw puke smell. I don't even dare to go in the restroom. Seeing and knowing this as a customer, I can only imagine the health codes being neglected. I'm very concerned about people's health. This is not what you expect from a major fast food franchise. This store needs a complete make over ASAP!
KYLE, TEXAS -- Today I visited this location and it was busy obviously short staff. But, what got me is when they were struggling, they turned to this blonde bubbly manager smiling and laughing, had orders out and friendly. She passed my order and said "here ya go sweetie. Thanks for the wait. I apologize it took so long. Anything else I can get ya today?"
One, she apologized for the wait, thanked me and smiled and to me. A smile says a lot through all the chaos. She took the time to thank me, as I read her name tag (Elizabeth). I noticed employees called her Lizzie, I asked why, she says "well Lizzie is short what I prefer." She chuckled "I think it suits me." She was full of smiles and giggles around for today. The crew obviously looked to her and when she came around I saw her crew flowed with her.
One great manager, one great team, one awesome meal they actually made my food fresh. The funny thing is, when they told me Lizzie put her arm to her forehead and said "oh woe is me a fresh ten piece nuggets and whopper patties the tragedy." It made me chuckle and my family she goes, "oh can you handle BK? We make it fresh and it was worth the wait." Burger King needs more managers that boost and help the store like this one in all great asset to your team and my family and I settled. We are going back to this location just to see Lizzie and her crew.
LUBBOCK, TEXAS -- Yesterday @ 7:37 am I drive up to Burger King and there was one vehicle waiting at the window get (his or hers) order. I haven't been to Burger King since I made my first complaint for the same reason I'm doing now. It has been about 2 or 3 months maybe. I'm on my way to work and only saw that one vehicle and I decided to stop and get some sausage biscuits for me & 2 of my co-workers.
I get to the microphone and order to get the same answer I did 2 months. My order was for 3 sausage biscuits and orange juice and to hear "sorry we only have 2." I do understand that they only make so many, but this is early 7:37am - doesn't Burger King serve breakfast from 6:30 to 10:00am. I would think since they are fast food restaurant that they would prepare more in the morning and start monitoring closer to the time they stop serving breakfast.
If you are on the way to work you would not want to wait for them to make more that would more or less make you late to work. I'm sorry to complain but that is ridiculous. And I don't want anything free. I just want to be able to stop in the morning and get what I need. Instead of them saying "sorry we didn't make enough" or "we just ran out." Thank you.
TEMPLE HILLS, MARYLAND -- About 2:33pm on June 4th, 2013, I walked in Burger King. About 4 employees walked past me while I was at the register. They didn't say "give me a second," or "may I help you." I got impatient and walked closer to the register. After a pregnant female walked up to the register, someone finally acknowledged me, so I stood there about a good 4 minutes. I feel the employees need to be talked to in reference to how to conduct customer service, or get new employees if they don't want to do their job. Also my sandwich wasn't hot. I probably won't be back to this location again.. Thank-you.
STRATHROY ON -- The manager in Strathroy Burger King is rude to the customers. She does not appreciate a return customer. My husband is a daily patron and she treats him like crap. Today we went for a daily special and a coffee. Upon leaving he asked for a refill on the coffee and another special to take for a friend. She refused to give him a refill and demanded to know where the coffee was going with the special. It's not her business where it goes and she had no right to refuse the refill.
She constantly reprimands her staff in front of customers. She is terrible. She is not people oriented and she does not make it a nice place to come to. She gives him attitude the moment he walks in the door and she is just ignorant. I refuse to go there as often as him but he meets his friends there daily. The tables are never cleaned. I am always cleaning them with vinegar when we come in and she gives me looks because I am disgusted at the messiness of the place. She needs to be replaced or take a loooong holiday because people are not happy.
PORTLAND, OREGON -- I went to the store 7759 at 2301 NE 181st street in Portland, Oregon. First thing I said I had lost my coupon book I received last week. She said "sorry we don't give them out." I then said "OK. I want two Whopper Jr. with no tomato, and one with no ketchup" and then I said "can you make them both with cheese?" We got up to the window, and I said. "can we add to small chocolate milk shakes?" That was fine but I opened up the lid and the shake went all over me and over my table at home.
Checked the whoppers and they were all wrong. My 91 year old mom got no cheese and no mustard and no onion. Mine I got cheese with ketchup. And it was under cooked, bad thing. It will be a long time before I go back to this one. And there is a McDonald's across the street. Hum should have gone to McDonald's.