SAN JOSE, CALIFORNIA -- This is a safety issue regarding the restrooms of the Burger King Restaurant at the Blossom Hill Road and Hillview Avenue location in San Jose. The door of the women's restroom has a very loose hinge. My husband said that it is the same issue with the men's restroom, as well. If you give either restroom door a slight push, the door swings inward very quickly.
Two days ago, as my children and I were about to exit the women's restroom, a customer pushed the door open. The door swung open so quickly, it slammed into my daughter's right ear. My daughter was screaming in pain. When I brought her outside, the staff took no notice.
My daughter's ear is now swollen and bruised. I explained the situation to the manager. I asked her to request for a sign to be installed cautioning people to open the restroom doors carefully. If you have a young child, or use a stroller for your kids, please be careful when using the restroom facilities at this location.
YADKINVILLE, NORTH CAROLINA -- Why do they have this nice fat Whopper Burger ads on TV and pictures all in the Sunday news paper even posters on the outside of the building of this Burger about 4 inches tall with MEAT, TOMATOES, ONIONS, AND LETTUCE hanging out all the way around the bun??? Then when you get it and get home it looks like someone stepped on it or sat down on it. You can find the lettuce OK, a couple of rings of wilted onions. You might find 2 ( If you're lucky ) small slices of green tomatoes on one side of the small meat patty. The only thing about a Whopper is the BUN... I say false advertising. They say "well don't eat here." Hummm. So I eat at home.
I bought the hype, visited my local Burger King for lunch and added a 3-piece rib to a Whopper meal for an extra $3.99. What I found I had purchased was three bone-in ribs ranging from 2" to 2.75" long. (Pull out a ruler, see how short that is!) I wish I could weigh them but I don't have a food scale handy at work.
Everyone in the world is familiar with the chicken nugget and knows what they are about to get when they order them. The rib that BK is now selling is grossly misrepresented in advertising that shows a rack of traditional ribs being grilled. Also grossly overpriced - I don't know anyone who would pay $1.33 per rib for this size serving! It's like paying $1.33 per chicken nugget!
I could go to a real BBQ joint and get a plate of BBQ with sides for under $10.00; my Whopper combo plus the 3-piece came to $10.05. BK succeeded in fooling me. And in losing a customer for a very long time. Do yourself a favor, do not waste your money on this menu item!
MCALLEN, TEXAS -- The Burger King at McAllen, TX. 78501 on 10th street, very bad serving. I bought Whooper Jr to go and when I got to my office to have lunch, the burger had a piece of plastic transparent trash inside. I had my last bite of the burger and thought that it was a piece of lettuce but it wasn't. I'm starting to bring my own lunch from now on. Oh, and in addition I kept my receipt and called the manager, and he just said to me "Oh I'm Sorry Ma'am. I'm Sorry." Be aware people!
BILOXI, MISSISSIPPI -- Upon going to my local neighborhood Burger King in Biloxi, Mississippi, I found that I was treated like the scum of the Earth. The store is majorly run and operated by African Americans and let me just say that they make no bones to let every single white person know that they are not welcome and are hated. The customer service employees refused to talk to me at all. Even when I said "Hello, how are you?" or "Thank you" I got a blank stare and a refusal by them to talk to me.
Upon giving me my order, the two black women in the window, slammed the window shut without a thank you, or even a look. I barely got my hands around the bag before the person basically threw it at me. When I called to ask the manager about the customer service problems, she was, of course an African American and would not note or even listen to anything that I had to say. She just kept asking me to describe what I meant by "speak" and "what do you mean closed the window?" Just stupid, idiotic round-robin nonsense to let me know that she couldn't care less.
This is not an isolated incident, as this happens at this Burger King every single time I go in. I observe them treating other white people like this as well, but they are so courteous, polite and talkative to any African American in the line. If you're white, don't go to this Burger King. You'll get poor service, racist snubbing and you will not get the correct order. If you are inclined to call the manager to complain about an incorrect order or being treated like garbage over some irrational hatred of all white people.
To the racist employees at that Burger King: I didn't fill out your application for you! If you don't want to do your job for EVERYONE that comes into your establishment, then maybe you should get another job. I have secretly videotaped the actions of these racists and am building racial discrimination case against Burger King and its employees.
ROMNEY, WEST VIRGINIA -- I have worked at Burger King for 3 years now. Since I turned 16, I have been working for $5.15 and advancing to a whopping $6.55. Throughout these last 3 years, I have had to deal with a lot of stress and strain that the managers (who are on a power trip) insist on placing upon the workers. In particular, this manager, from the day I started, has ruined my working environment, home life, and relationships with my co-workers. Recently, I was ill, I was supposed to work that night but had a fever and was sick to my stomach, and pregnant.
I called my day manager 5 hours in advance, and informed him I would not be in and to give me the numbers of employees that did not work that night. I called everyone who did not work that night and could not find anyone to replace me. I also called the person who I was covering for and told him I could not cover his shift due to illness. The night manager came in and wrote me up, and thought that she had the power to fire me, which she does not. This manager (who is on the power trip) has ruined a lot of young men and women's careers. She even makes the general manager cry.
I find this absurd that this is allowed to continue. This bullying. I'm not the only one who sees this employee abuse. You can ask anyone in the Burger King that I work at, and they will tell you. Today, a young woman, who was supposed to become backup manager, was told to clock and out and leave and was sassed by this manager... She was written up for voluntary quitting. When she was told to leave and she lost her job. Same manager. Also today she told everyone that if I was not fired then she would quit.
In this case it would be the best if she quit. I got written up for being sick. So did the girl who was fired today, we both refuse to sign the write ups. The health department insist on not allowing sick employees in a food serving business area. If anyone can help me with this issue please let me know. Thank you.
MILWAUKEE, WISCONSIN -- Originally, I had a negative experience because my order was completely wrong and I found out when I got home. Instead of calling or going back, I contacted their customer service on their website, because I wasn't completely confident it would be handled well at the store level. I didn't hear back and sent another message two weeks later as well as tweet BK. I got an immediate response via email and then a phone call from the store manager, who was less than helpful, to put it politely.
He told me that because I said I didn't know if I ever wanted to eat there again, there was nothing he could do for me. I suggested he refund me the items that were incorrect or missing and he proceeded to haggle over every item I took issue with. Then he told me to come pick up the gift card and I asked that it either be mailed or delivered to me. He told me his delivery drivers cannot leave the store 'with that kind of money' (essentially about $10).
When we realized we weren't able to resolve the issue, we hung up. I contacted corporate again and Mary, head of operations called me. From the beginning, she was nothing but rude and unprofessional. She asked why I even placed the order with the restaurant if I was just going to turn around and complain about it all. I had to ask her several times how we could move forward and resolve the issue because I didn't appreciate her calling me at home just to argue over my $23 order.
Several times she reminded me how polite and professional she was, while I was angry, confrontational and rude (her words, just what you want to hear after trying to resolve a mistake on their end after a month). I asked if we could just move forward and she said 'Wow, are you pausing long enough to let me speak?" and I asked if she was sending me the gift card or not and she answered 'I don't know'.
At no point would I describe any of this as customer service. I wanted nothing more than reassurance that the issue would be handled to my satisfaction so I could get off the phone with her. I'm still unsure if I will get a refund, as she wasn't very clear on whether or not she would even send it. In her words, she works for a restaurant, not the post office, so who knows when I'll get it. Overall, the most disappointing experience I've ever had with a company.
1804 W. FRANCIS AVE., WASHINGTON -- I placed an order online because Burger King delivers in my town. We have done this in the past with no problems. After an hour and a half and no order (they say 60 minutes or less on the web site) I called to see if there was a problem. A female answered the phone. I told her I placed an online order and there was an issue. First she said she called me to let me know my order would be late. I told her no one had called me about anything. She said yes she did call me, and she was very busy with backed up orders and only had two delivery drives. (She never asked which order was mine) and didn't have time for this.
I asked her when my order would be coming and she said when she had a driver. I told her I didn't want food that had been sitting there for an hour and she got really rude. I asked for her name she said no. I asked for the manager she said she was the manager. I asked to speak to the general manager and she said she was the general manager and then hung up on me. I called back and yes I was irate but I never raised my voice or was rude. I told her her customer service was horrible and I did not want my order and wished to speak to someone in charge, she said she was in charge and hung up on my again.
I called 5 more times same thing. I even called the next day to try to talk to someone and was hung up on again. This is a very condensed version of what happened. I did make three different complaints but have heard nothing back from Burger King. When I was younger I worked at Burger King and if would have talked to a customer that way I would have been fired ASAP. They have lost a customer in me.
SHORELINE, WASHINGTON -- I ordered one of the temporary specialty chicken sandwiches and an order of the large loaded tots with a drink. Was excited when told I could order it as a meal deal to save a little. Even though cost me almost $9.00. Paid, got my order, went to work, and was disappointed to find fries instead of the loaded tater tots. Finally cooled off, thinking potatoes are potatoes. Finished fries, and reached in bag to try what should have been a chicken burger, only to find a Whopper. I was extremely disappointed to say the least.
That was probably the most expensive Whopper meal ever. I didn't go back, since I already ate the fries, and I sure as hell was not going to go through the garbage can on the way out of the drive thru, where I tossed my receipt. So fast forward to two weeks later. After thinking okay, give them a chance. So I go through the drive through again. I order the crispy specialty chicken sandwich, (does any part of that sound like rib? Don't worry I will explain later). Ask about the tots. Told yes they still have them. They ask me what flavor? What flavor?
After minutes of explaining what I want: a crispy specialty chicken sandwich and a large order of the tots. "Oh the tots are no longer available." That was great communication. Okay I will just get a small fries. Along with a crispy specialty chicken sandwich. Thinking every thing is cool. I go up to the window. Pay for food. And just on chance I looked at the receipt. And saw the word rib. Wait a minute... How do they get rib out of my order?
I have not been that upset in a long time. I was thinking okay they screwed up my order once. But to screw it up when I tried to let BK redeem itself. I said "don't even hand me that bag. Just give me my money back." I am done. This is ridiculous.
XENIA, OHIO -- My spouse developed a serious allergic reaction to sesame seeds. We were taking our granddaughter through the drive through and I told him how good the original chicken sandwich was so I ordered him one. Telling the clerk of his allergy and asking for a no sesame seed bun. He ended up in the trauma unit literally almost losing his life. The response from BK was poor and resulted in no change in their policy. On our receipt it stated no sesame seed bun but after the fact BK informed me it is their policy to replace the top bun only so the bottom bun still had plenty of seeds...
When I pick up my granddaughter from school she is often hungry so we go to McDonald's or Wendy's drive through. McDonald's always has a long line but are very efficient. Wendy's food is often lukewarm and they don't get your order right at least 50% of the time but when the food is hot and the order is right. I like them.
Burger King is seldom busy in Xenia so a couple of times I have taken her through there thinking to save time...I forgot! 4-18-13 at 3:30 1 car was in the drive through in front of us, none behind. I was asked to wait, she would be with me in a minute...this has happened the last two times I ventured through. I gave my order, 6 piece kid's chicken meal with ketchup. The clerk asked me what kind of sauce? I responded I asked for ketchup.
She was offended and then was very cool telling me to pull forward and not giving me the total...when I got to the pay/receive window there were two people very nice but my order was not ready. They are very slow and only a few cars were in the parking lot. Having worked in retail for many years it is not hard to discern the problem...poor training and inspecting what you expect. They have a track record of poor customer response.
It is not the current manager or the manager before him because the type of problems are consistent so therefore it is a lack of corporate unwilling to fix the problem from the top. The manager at our local BK has been a long term rest. manager at other chains and I know this is not his mode of customer service. If BK ends up closing the Xenia location due to lack of volume guess who will be at fault...Burger King Corporate for not putting customer service at the top of their agenda...it always flows from the "the top".