CONCORD, CALIFORNIA -- The coupon was for 1 Whopper, 1 Jr. Whopper, 1 (10) piece Chicken Nuggets, 3 (small) Fries, 3 (small) Drinks. We used the drive-through at 9:30 P.M. and had teens in the car on a Friday night. They forgot the Chicken Nuggets and 1 of the Fries, and no straws. It was not discovered until we got home. We had to drive back, where the clerk argued he had made the order himself and he knew he had made the order right, yet the Chicken Nuggets were still sitting on the shelf and he handed them right to me.
When I asked for the fries, he said he knew he put them in the bag. I showed him the bags, so he said, "OK, I will give you a large fries to make up for it." When I was there the first time, twice he had walked off while I was talking to him. He was very rude. I asked him the first time for dipping sauce; he gave me 2. The 2nd time I was there, I asked for more and he said, "I gave you 4 the last time!" I showed him the bag and said, "I don't come back here and waste my gas for nothing!"
(I drive a 7 passenger van, and with gas in California at $3.75 a gallon, I sure wouldn't waste it to get a free 10 piece order of Chicken Nuggets and Fries!) When we got home, all of the food was cold and the ice was melted in the drinks; not a happy experience, especially since my family rarely gets a chance to eat food outside of the home, with expenses being what they are these days. Yet the few times we do go to Burger King, the kids enjoy the food and have a good experience. I believe our problem tonight was related to the clerk and not the restaurant.
TOLEDO, OHIO -- Incident: I attempted to place an order via the drive through of the Burger King. I attempted to order one croissant breakfast sandwich with bacon, egg and cheese. While I was trying to place my order the above listed employee started to interrupt every thing I tried to say repeatedly! I finally asked her if I could please place my order which apparently angered her to the point that she raised her voice to me and became as rude as any Burger King employee (or any other such business) had ever been to me!
I then also asked her for two egg, cheese and bacon sandwiches on biscuits. I knew by her attitude and rudeness that I had NO chance of receiving the exact order I had just placed! I paid my bill at the order window, apologizing for only having a $20 bill and no change. I then received my order, thanked ** and left.
While on my way home I looked inside my order bag and I noticed that I had: Two croissant sandwiches and NO biscuit breakfast sandwiches, which was no surprise to me. ** had her way on top of her rudeness and anger, taken out on me! So my wife and I want to tell you that we will never go to any Burger King again!
We do NOT seem to get what we order no matter which Burger King we go to and now with the rudeness and anger added we have had it with Burger King. We do not understand why/how you allow employees like ** to work at your establishments? Since she has already cost you two customers today alone! We will not be back again!
COLORADO -- My daughter and I went through the drive through, ordered two number 8s... they gave us two number tens... I went to correct it, told them I ordered a number 8s and she called me a liar. She said they all heard us say 10, but that is not true. She even accused me of calling her a liar. When I corrected her she got mean and told me she was tired of **you people**. I am a white woman, I thought... she being Mexican, then continued to say something in Spanish and once again called me a liar.
I told her I could speak Spanish and that I was just as Spanish as she. I am also very little Spaniard. I understood the ugliness, the argument continued. I told her I know what I ordered and I know what she said. She then made it personal, “you people think you can come in here and...” she said, I stopped her. I explained I am the client. Now the way I see it, it should have ended there, but it continues in Spanish.
I don't really understand why she decided to continue the argument, rather than to just have replaced the food. But to be told I am a rich (B) and what are you doing at Burger King and to be so hateful as to continue on. Now to be honest I am a wealthier woman, but I don't fault her for having to work for a living. I did inform her of that and that it was not my fault I didn't need to work and she did.
I was treated badly because the woman thought I was white rich woman and couldn't understand her Spanish words. I just decided to ask for my money. She battled a bit, I also asked how much I owed for my grandson nuggets she refused to tell me so I tossed $5 on the counter. The woman didn't even write up the product.
INDIANAPOLIS, INDIANA -- We bought food and it was nasty tasting. It tastes like it had been in the cooler and then microwaved. How nasty is that when I pay for fresh food. The salad was horrible as well. Then to top off the very small order placed the employees are rude and disrespectful when I got half wrong order. There is not 1 person there that I have seen that has any kind of respect for the job or customers. 1 out of 5 times my order was correct and the food was still very nasty and looking at the employees makes you want to bring your pistol because they look and act all ghetto.
ALGARVE PORTUGAL -- Just for people who enjoy fast food, avoid the Burger King outlet in the Algrave shopping center. Was there recently (days ago) actually with my husband & our three year old daughter. We headed straight for Burger King feeling very hungry. I ordered a Whopper meal to suddenly start biting into two pieces of metal. It broke my tooth straight away. I could feel the nerve in my back tooth. It cut the inside of my mouth apart from chipping another tooth, not a nice experience at all.
I complained straight away & took the burger & one of the pieces of metal to the counter where the staff were friendly enough to talk to & recommended me going to a dentist & they would sort out the bill! In this day & age I think in a food chain as big as Burger King that it's not good enough if it had of being my three year old daughter that had of bit down on it or even choked it would have been a lot more serious.
Obviously this came from one of the machines or tools used to prepare or serve the food. This very bad practice from Burger King. I think it's not good enough what so ever. OK sometimes in the food chain objects or things appear in food from time to time but not pieces of metal. I have kept a small piece of this to prove it was metal. I think Burger King needs seriously to look into this matter before someone else gets injuries.
Due to the same "I'm sorry" I normally don't complain too easily but I think it needs to be highlighted to the public & tourists who dine in the food mall. It sparked great concern to myself & my family who all eat here regularly. I'm a tourist from Ireland who travels up to four or fives times a year & eat in the mall very often they think needs to be looked into ASAP. It's caused me a day at the dentist a lot of discomfort down into my jaw & ear apart from still not being able to eat properly still five days on. I'm very fussy when it comes to food but this has completely put me off Burger King for good!!!
SAN ANTONIO, TEXAS -- Aug 25,2012...After shopping with my family and my kids were exceptional during this outing I promised them all(3)ice cream after viewing their advertisement on television. I have always been a fast food junkie and after the addition of ice cream at Burger King I figured I would indulge and for 50 cents you can't beat that for the price.
Upon placing my order for 3 cones as advertised I was informed that the price was 89 cents per cone not 50 cents as the television ad had stated. Only upon prying the info out of the clerk that they indeed have 50 cent cones but what also informed that price was only valid if I purchased a meal. What the H*LL are you talking about as I guess no one had challenged him on this issue before.
My wife calmed me down and we proceeded to pay full price for the ice cream. The following night the commercial appeared on TV again and as luck would have it my TIVO was on so I saved it for my wife to view. Nowhere does it require you to purchase a meal in order to receive a ice cream cone for 50 cents. I am not about disappointing my kids and I was thinking, what if I had been a single parent with 2 kids and only 2 dollars available. Please don't fall prey to this scam.
The Burger King in question is located at 16711 Nacogdoches Rd. San Antonio, Texas 78266 Now the ad in the store reads: Add a cone for 50 cents ...meaning you may purchase a cone for dessert for 50 cent not you have to buy a meal to add the cone for 50 cents. Who the h*ll hires these people to run these stores. As far as I am concerned someone owes me some ice cream. This may appear petty but this over the top as far as stupidity of the fast food clerk. Thanks for listening
FAIRHOPE, ALABAMA -- I went online to the above site to enter my survey from Burger King, which entitles you to a free Whopper Sandwich or Original Chicken. The
site said unavailable. Wait 30 days before entering your survey. I will lose out on my Free Whopper, by entering the code to be placed on back of my receipt. My husband and I went there for lunch. We eat at BK a lot. It has been awhile, that I applied for the bk experience to get a free Whopper sandwich. I went to the BK coupon site, to see, if I would print a coupon, but it took me to lots of other coupons from other business, I do not do business with.
I hope you receive this.
Thank you Sandra Moody
NEW CASTLE, INDIANA -- I have been with Burger King for almost six years. After 2 years with the company, you're supposed to get 1-weeks paid vacation. They took that away from us ''regular crew''[kitchen]. But the shift managers and the upper managers, and the ppl. Considered ''management'' get a paid vacation. I think this is unbelievable!...It's not right or fair!
They are saying, us ''crew will get a paid vacation after 10 years of ''courteous'' service..
I won't be there for another 2 yrs!!! Favoritism....Such a load of crap! Ppl. That have been there less time get promoted and get raises.......And I get passed up. What rights do I have if any? I would love to know!
JACKSON, MISSISSIPPI -- On May 02,2012 I entered into Burger King located at 4302 north State St Jackson, MS to take home a 3 Pc chicken strips with an order of onion rings and a 12oz strawberry shake. While waiting for my meal, a young lady that appeared to be maybe the manager on hand, seemed as though she was doing all of the work. It looked as if she was the only female there and the others were male workers. As she was trying to get the order out, a couple of the young men was just playing around and not doing their jobs. As I was standing there waiting for my food and as she was calling out for the cook to put a fresh order of onion rings on it seems that the cooks disappears.
The young lady left from the front counter, running towards the back calling outing looking for the cooks. I hear her telling one of the that he need to get off the phone and that she need more onion rings. As she was telling the young men that they need to do their job I hear nothing but profanity the words mother coming from the cook in the back. At first I thought my ears were deceiving me, but when I heard him repeat it again I asked the young lady to refund my credit card because I felt that it was very disrespectful as a customer to be subjected to that type of language while patronizing any business.
I told the young lady that I didn't appreciate it and I thought it was a disgrace for any customer to come into an establishment and hear that. They were talking as through I was not standing there.
What happened to good customer service when people took pride in their jobs and making the customer happy by giving great service?
HUNTINGTON BEACH, CALIFORNIA -- MY LETTER TO BURGER KING:
COMPLAINT ; STORE #4257 - 19800 BEACH BLVD. HUNTINGTON BEACH, CA 92648 (01-01-2012)
Dear Burger King,
I am so pissed off I can hardly write. I've been going to this particular Burger King for over 10 years.. I was never insulted like this before. I am a handicapped senior citizen. I ordered lunch and usually sit at one of the 3 tables with chairs. (I have 2 metal knee replacements) so it's very hard to twist my legs into a booth. Your worker in the pictures had stuff on all 3 tables including baby stuff and a baby bottle, I had to squeeze in sideways at a both right next to him. He completely ignored me and was sitting at the first table texting on his phone. While the baby was throwing his keys on the floor and running around my table. He never asked if I needed one of the tables he was occupying. There was another employee having his lunch at the last table. At first I thought the boy was just a rude customer, until I noticed he was talking to the worker next to him and the manager behind the counter. Also in pictures. I was just about done eating. Then I took out my cell phone and started taking pictures, that's when he stopped texting, got up cleared the table he was sitting at and got the baby off the floor. He went to the side door and talked to his manager, they both looked and the boy went back to work, trying to hide from me. They never apologized or nothing. I really pissed off. I think your help in this store needs a talking to, I'm not looking for any free hamburgers, I'm just pissed, cause I eat at Burger King about 3 times a week.
I hope this helps you control some of the attitude at this store. What got me so pissed is he could see that I was having a hard time fitting into the booth. But he was having fun watching me struggle to eat in the booth.
An old time customer.
Huntington Beach, Ca
PS...I HAVE ABOUT 10 PHOTO'S ON REQUEST
I never received a answerer from Burger King - I guess they just don't care about their customers.
[note: photo removed - please no personal information (names, pictures, etc) regarding someone else]