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Burger King Consumer Reviews - Page 3

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Unfair Treatment Of Customer
By -

SAN JACINTO, CALIFORNIA -- Shame on to whom it may concern. I have been dining at this establishment once or twice a week for more than a year. I come here because it is the only place in town serving vegetarian burgers and because it is fast and convenient as my place of business is only a few blocks away.

Recently I wrote a poem about the eyes of a girl in your employ and I gave a copy of it to her as a gift. I am an artist and a poet, when I create something it is important for me to share it with the person who inspired it. I do not feel I should have to explain myself on this point but lately, when dining in your restaurant, I have perceived a negative attitude toward me by your staff. I particular, I have noticed that the girl I gave the poem to, at her own reservation, or at the behest of the management, goes away (into the back somewhere), when I come into the restraint.

In my intentions, there is noting to apologize for. I do not know the girl any better than I know any of the rest of your staff. The poem I wrote was not about her, it was about her eyes and where they took me in a particular moment, a moment which passed as fast as it came. If I have in any way caused the girl to feel uncomfortable in my presence, to her I apologize emphatically, I am an intense individual and am prone to being taken the wrong way occasionally.

I would like it to be known that I have been made to feel terribly uncomfortable in your restaurant to the point that I will not be eating there anymore. Let it further be known that a copy of this letter has been sent to your corporate office for their consideration. I am hurt and enraged that it is not possible in this day and age of supposed equality and freedom of expression, that I would be chastised and convicted for what began (and still is), intended as a gesture of thanks for just helping to contribute to my creativity.

I will not be treated as a weirdo or as some kind of stalker type for having freely given the gift of my words. I never expected any reciprocity other than possibly a thank you and a smile. The gift was intended to make the girl feel beautiful and good. They were not a proclamation of love or longing,

I hope that whoever is responsible for this situation is made to realize that, as I see things, I write them down, the actions of your restaurant and staff have caused me great pause and loss of sleep. I am a good person and wish prosperity for everyone around me, all I ask in return is not to be stifled. Along with the copy of this letter that has gone to your corporate office, I am also sending copies to local media outlets and am in consult with an advocate from the NAACP.

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No toys for kids meals FALSE ADVERTISING
By -

FULTONDALE, ALABAMA -- It's been 3 times now in the last month at the same Burger King that the Kid's meal was a problem. First, the local Burger King didn't have SpongeBob toys that were advertised that day on TV & gave some little ??? toy to my son. I went back in and they said that they always run out of SpongeBob toys and would have some in the next day. Next day: no SpongeBob. Some other toy satisfied my little boy almost as well. I didn't complain, things were tense behind the counter anyway. We went back again and this time we just wanted any toy! I ordered a Big kids 6 piece chicken meal. I received a 4 piece with fries and no toy.

I went up and asked for the toy. They were out of toys again. They gave me some brochure or something for my 4 yr old to go online. I spoke to the manager and she said they had no control over how many toys they received. I said that I would like to pay for a 4 pc chicken and fry rather than a 6 pc kids meal. I got .56 cents back. They still had the signs up for the toys and when I asked about the toy, the manager said they would not have any more for 4 more days. You would think they would at least take down the signs and pictures.

We went way out of our way to go to Burger King because of the toy. It sure wasn't for the food. We passed McDonald's, Chic-Fil-A, and others that have better food. Try one of the chicken chunks in a kid's meal from Burger King. It takes bribing the child to eat it in the first place!!! I didn't bribe my child to eat food he doesn't like. He is okay with the food. I do not care for it. I made the remark about my taste preference, not his.

The whole point was the attempt to lure the customer to the restaurant by advertising a certain product in a certain form, knowing in advance that the product would be unavailable. Leaving all promotional signs in full display encouraging people to hand them money for what they saw in the posters.

Taking the order for the item, requesting payment, taking the money from the customer with no intention of giving the customer what they had just made payment to receive. Handing the bags to the customer omitting what the customer had seen and is still seeing on giant posters everywhere that you look. Upon inquiry by the customer, then and ONLY then is the information that they do not have the product plastered all over the store made available.

The information should have been given to the customer upon the placing of the order. The fact that the information was withheld from the customer until after taking their money is not just false advertising, it's just plain "crooked" business done by Burger King. The complaint was about a company doing crooked business. I obviously didn't make that point as clear as I needed to.

I am sorry if I made things more complicated than they had to be by bringing in my opinion on the taste of the food... or mentioning about needing to be bribed to eat it, etc. I didn't realize that it would confuse some people so badly that they could not focus on the point of bad business practice done by Burger King.

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Cursed at by a Burger King Employee
By -

10388 BLUE STAR HWY,STONEY CREEK, VIRGINIA -- Saturday, May 26th between 5:10 pm and 5:35 pm my family and I were cursed and abused at a local Burger King restaurant. After a great day out in the country with my folks we were heading home and our 4 year old little girl got hungry so we decided that we would pull into Burger King for a quick meal. We walked in and up to the counter I noticed that there were two female employees out front cleaning and a male employee filling a drink cup from the fountain.

As the male employee walked by us we thought maybe he was going to take our order but he didn't he just walked into the cooking area toward the back of the store. I then turned back and the two female employees were still doing whatever they were doing. I turned to my wife and simply asked and not in an insulting way if she thought anybody was going to take the order.

That's when a male voice started cussing and saying "No I'm not going to take your ** order and I don't ** care if you ** eat at all" and that we should go somewhere else because "the service here sucks" and then kept on cussing as we walked out the door with our little girl looking very confused by not getting her kids meal toy and my wife dialing the customer service # .

We never saw his face but once as he walked by as I said earlier the rest of the time he remained hidden behind the cooking equipment in back. My wife left a message at the service #. But we couldn't just let it go with only a message on a machine somewhere so she got the store # and called it asking to speak with someone from management.

What she got was a female voice on the other end telling her that she had already received the complaint from the home office and that the stories we were telling won't even close to the story she had received and that all she had received was a complaint that one of her employees that she bluntly pointed out was off the clock. My wife then told her that if the employee is wearing a uniform he is representing Burger King which he was wearing a uniform. The store manager then told my wife that the only complaint received was from a woman and that all she seemed to be upset about was that of her employee saying that the service sucked.

Then the manager asked that we come back to straighten the whole thing out like she didn't think we would. We did go back and as we walked in there were now four employees all were women two were sitting down out front and one working the drive thru window and one standing in front of the register. We walk up to register and my wife asked for the manager and the woman standing at the register said she was the manager so my wife told her we were the ones who talked to her on the phone and the woman said that there was nothing she could do cause there were two different stories.

That's when I noticed that the camera overlooking the registers was turned away from where they should have been and the woman we were speaking to had no name tag on so I got the feeling we were wasting our time and told her straight up that we won't out to get free meal and that we were only here to confront the lie and try to straighten this out.

And then without anything straightened out and absolutely no apology at all we left still feeling degraded beyond belief from what we had been through not to mention the things our little girl had heard coming from the mouth of a male employee of Burger King. It was a very sickening thing that we want to put an end to before this type of thing happens again.

Later that evening around 7:30 pm a representative of Burger King called and spoke to my wife and finally gave us an apology for the way her employees had treated us and asked that we not hold it against the store and that she had an idea of who it was and that they would be dealt with and that this kind of thing wouldn't happen again. But the damage was already done and truthfully it will be a cold day in ** before I ever walk through the doors to that Burger King.

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Safety Issue- My Child Injured in Burger King Restroom
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

SAN JOSE, CALIFORNIA -- This is a safety issue regarding the restrooms of the Burger King Restaurant at the Blossom Hill Road and Hillview Avenue location in San Jose. The door of the women's restroom has a very loose hinge. My husband said that it is the same issue with the men's restroom, as well. If you give either restroom door a slight push, the door swings inward very quickly.

Two days ago, as my children and I were about to exit the women's restroom, a customer pushed the door open. The door swung open so quickly, it slammed into my daughter's right ear. My daughter was screaming in pain. When I brought her outside, the staff took no notice.

My daughter's ear is now swollen and bruised. I explained the situation to the manager. I asked her to request for a sign to be installed cautioning people to open the restroom doors carefully. If you have a young child, or use a stroller for your kids, please be careful when using the restroom facilities at this location.

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Whopper is a Whopper bun that's all
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

YADKINVILLE, NORTH CAROLINA -- Why do they have this nice fat Whopper Burger ads on TV and pictures all in the Sunday news paper even posters on the outside of the building of this Burger about 4 inches tall with MEAT, TOMATOES, ONIONS, AND LETTUCE hanging out all the way around the bun??? Then when you get it and get home it looks like someone stepped on it or sat down on it. You can find the lettuce OK, a couple of rings of wilted onions. You might find 2 ( If you're lucky ) small slices of green tomatoes on one side of the small meat patty. The only thing about a Whopper is the BUN... I say false advertising. They say "well don't eat here." Hummm. So I eat at home.

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Ribs!???
By -

I bought the hype, visited my local Burger King for lunch and added a 3-piece rib to a Whopper meal for an extra $3.99. What I found I had purchased was three bone-in ribs ranging from 2" to 2.75" long. (Pull out a ruler, see how short that is!) I wish I could weigh them but I don't have a food scale handy at work.

Everyone in the world is familiar with the chicken nugget and knows what they are about to get when they order them. The rib that BK is now selling is grossly misrepresented in advertising that shows a rack of traditional ribs being grilled. Also grossly overpriced - I don't know anyone who would pay $1.33 per rib for this size serving! It's like paying $1.33 per chicken nugget!

I could go to a real BBQ joint and get a plate of BBQ with sides for under $10.00; my Whopper combo plus the 3-piece came to $10.05. BK succeeded in fooling me. And in losing a customer for a very long time. Do yourself a favor, do not waste your money on this menu item!

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Trash In My Whopper Burger
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MCALLEN, TEXAS -- The Burger King at McAllen, TX. 78501 on 10th street, very bad serving. I bought Whooper Jr to go and when I got to my office to have lunch, the burger had a piece of plastic transparent trash inside. I had my last bite of the burger and thought that it was a piece of lettuce but it wasn't. I'm starting to bring my own lunch from now on. Oh, and in addition I kept my receipt and called the manager, and he just said to me "Oh I'm Sorry Ma'am. I'm Sorry." Be aware people!

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Blatant Racism at BK
By -

BILOXI, MISSISSIPPI -- Upon going to my local neighborhood Burger King in Biloxi, Mississippi, I found that I was treated like the scum of the Earth. The store is majorly run and operated by African Americans and let me just say that they make no bones to let every single white person know that they are not welcome and are hated. The customer service employees refused to talk to me at all. Even when I said "Hello, how are you?" or "Thank you" I got a blank stare and a refusal by them to talk to me.

Upon giving me my order, the two black women in the window, slammed the window shut without a thank you, or even a look. I barely got my hands around the bag before the person basically threw it at me. When I called to ask the manager about the customer service problems, she was, of course an African American and would not note or even listen to anything that I had to say. She just kept asking me to describe what I meant by "speak" and "what do you mean closed the window?" Just stupid, idiotic round-robin nonsense to let me know that she couldn't care less.

This is not an isolated incident, as this happens at this Burger King every single time I go in. I observe them treating other white people like this as well, but they are so courteous, polite and talkative to any African American in the line. If you're white, don't go to this Burger King. You'll get poor service, racist snubbing and you will not get the correct order. If you are inclined to call the manager to complain about an incorrect order or being treated like garbage over some irrational hatred of all white people.

To the racist employees at that Burger King: I didn't fill out your application for you! If you don't want to do your job for EVERYONE that comes into your establishment, then maybe you should get another job. I have secretly videotaped the actions of these racists and am building racial discrimination case against Burger King and its employees.

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Bad Managers
By -

ROMNEY, WEST VIRGINIA -- I have worked at Burger King for 3 years now. Since I turned 16, I have been working for $5.15 and advancing to a whopping $6.55. Throughout these last 3 years, I have had to deal with a lot of stress and strain that the managers (who are on a power trip) insist on placing upon the workers. In particular, this manager, from the day I started, has ruined my working environment, home life, and relationships with my co-workers. Recently, I was ill, I was supposed to work that night but had a fever and was sick to my stomach, and pregnant.

I called my day manager 5 hours in advance, and informed him I would not be in and to give me the numbers of employees that did not work that night. I called everyone who did not work that night and could not find anyone to replace me. I also called the person who I was covering for and told him I could not cover his shift due to illness. The night manager came in and wrote me up, and thought that she had the power to fire me, which she does not. This manager (who is on the power trip) has ruined a lot of young men and women's careers. She even makes the general manager cry.

I find this absurd that this is allowed to continue. This bullying. I'm not the only one who sees this employee abuse. You can ask anyone in the Burger King that I work at, and they will tell you. Today, a young woman, who was supposed to become backup manager, was told to clock and out and leave and was sassed by this manager... She was written up for voluntary quitting. When she was told to leave and she lost her job. Same manager. Also today she told everyone that if I was not fired then she would quit.

In this case it would be the best if she quit. I got written up for being sick. So did the girl who was fired today, we both refuse to sign the write ups. The health department insist on not allowing sick employees in a food serving business area. If anyone can help me with this issue please let me know. Thank you.

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Worst Customer Service I have ever had!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

1804 W. FRANCIS AVE., WASHINGTON -- I placed an order online because Burger King delivers in my town. We have done this in the past with no problems. After an hour and a half and no order (they say 60 minutes or less on the web site) I called to see if there was a problem. A female answered the phone. I told her I placed an online order and there was an issue. First she said she called me to let me know my order would be late. I told her no one had called me about anything. She said yes she did call me, and she was very busy with backed up orders and only had two delivery drives. (She never asked which order was mine) and didn't have time for this.

I asked her when my order would be coming and she said when she had a driver. I told her I didn't want food that had been sitting there for an hour and she got really rude. I asked for her name she said no. I asked for the manager she said she was the manager. I asked to speak to the general manager and she said she was the general manager and then hung up on me. I called back and yes I was irate but I never raised my voice or was rude. I told her her customer service was horrible and I did not want my order and wished to speak to someone in charge, she said she was in charge and hung up on my again.

I called 5 more times same thing. I even called the next day to try to talk to someone and was hung up on again. This is a very condensed version of what happened. I did make three different complaints but have heard nothing back from Burger King. When I was younger I worked at Burger King and if would have talked to a customer that way I would have been fired ASAP. They have lost a customer in me.

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Burger King Rating:
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1.5 out of 5, based on 180 ratings and
602 reviews & complaints.
Contact Information:
Burger King
5505 Blue Lagoon Dr.
Miami, FL 33126
305-378-3000 (ph)
305-378-7262 (fax)
www.bk.com
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