Early Closing And Problems With Orders
SOMERVILLE, MASSACHUSETTS -- I have had a problem on more than one occasion with the Burger King in Somerville, Massachusetts, located on 185 Somerville Avenue.
The people who work there don't speak very good English, which has made it difficult when placing an order in the drive through. I am often asked to repeat my order at least 4 or 5 times, only to find it is still wrong when I receive it, or something is missing.
In addition, I have ordered a "PLAIN" iced tea and was given a sweet iced tea, loaded with sugar. This has happened to me twice. The second time, I was told there was no plain iced tea, obviously no ice either. Just tea in a large cup. I asked for a diet Coke instead. Again, no ice.
There have also been instances where this particular establishment closes early, even though the lights are on inside, the menu and microphone area where you place orders are lit up. According to the drive through window, they are supposed to be open until midnight. I work the over night shift at my job and stop by there sometimes on my way to work, to pick up some dinner, and find it frustrating when I am literally ignored by the women inside cleaning, who want to close early. Someone needs to tell them they are open until midnight, and remind them to wait on customers until that time. This has been an ongoing problem at this Burger King. I complained about this once before, and it was OK for a while, but it's starting to happen again. I don't think the management/owner would appreciate knowing his night staff are losing business. In the past when they didn't ignore people, it was not unusual to see a line of cars at the drive through from 11:30pm to midnight.
I would also like to know why Burger King hires individuals who have a limited understanding of the English language, who will be assisting English speaking customers. It is very frustrating when they make you repeat your order several times, and still manage to screw it up.