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Extremely Unsatisfactory Visit!
Posted by on
Rating: 1/51
NAPLES, FLORIDA -- My wife and I went to the Burger King on Highway 41 in Naples FL today and it was a MAJOR disappointment in every way from start to finish! First, the woman at the counter only spoke broken and inadequate English so had a hard time understanding the simplest directions. We gave her a VERY complicated order consisting of two number ones, a Whopper, fries, and drink and simply asked for one with and one without cheese and to NOT put any of the standard mayo on either, but rather, to instead, on both, put mustard, ketchup, a leaf of lettuce, and tomatoe. We were served promptly, which suggested all this was precooked and standing by rather than to be cooked then, to order. The result was, a luke warm sandwich, similar tasteless and not hot fries, failure to put cheese on either sandwich, a 3 inch glob of tasteless iceberg lettuce on both, and raw onion rather than the grilled onions on both as originally requested. When we had to take the sandwich back to complain of the failure to put cheese on it as had been clearly ordered, and paid extra for, they took time to slowly accommodate this after first insisting they had not been told to in spite of the fact that our receipt confirmed our statement that we had. When they did ultimately decide to put the cheese on, they simply slapped a pc of cold cheese onto the now colder less pleasant sandwich rather than doing anything to melt it and make it hotter once again. By then, the fries had chilled even more. I got a glass of tea, wanting unsweetened but the only tea available, was a crappy tasting over sweet concoction. That completed a completely crappy and totally unsatisfying excuse for a meal that was our experience today. When I tried to go on line to get to their website to complain, it did not exist for this purpose. Imagine my surprise.
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TIRA~MASUU on 12/22/2012:
Even though it's a Burger King you do deserve a reasonable quality of food. Too bad you didn't just get your money back. I myself hate to even deal with that. I never complain and ask for new food as I know if it's already that bad it's only going to get worse. As for the cold cheese, it's only because once you've touched the food they can't/or not supposed to take it back into the kitchen to put it in their little microwave and heat it up. For what you get I also think Burger King is over priced. You and your wife were a victim of laziness and carelessness which is pretty standard these days.
ok4now on 12/22/2012:
Burger King is a chain joint that sells one step above dog food. They advertise "charbroil" which is only a chemical seasoning simulating the taste. Their employees are not Harvard Grads when they sell a burger for $2.00 bucks. They pay minimum wage so don't expect exemplary customer service.

For a good burger done the way you want it try Five Guys or Outback. They seem to get it right.
jonthethird on 12/22/2012:
Our local BK in Northern California is advertising starting wages of $10.50. Burger flippers are no longer minimum wage.
TIRA~MASUU on 12/22/2012:
I like to believe that whether your flipping burgers or selling newspapers. If you're getting paid then you should do your job the best you can. Someone has hired you so you owe them your labor in return. What is wrong with taking pride in whatever you do. I realize fast food isn't Ivy League work but some put their way through college working restaurants. And since these places are always busy that means people use the service. These places are ripped on for being lowest on the work scale but how many people could deal with cooking their own meals every day. I for one am guilty of eating out on occasion when I'm too busy or I like to take all my grandkids and this is the easiest and more affordable. I go in knowing I'm not getting 5 star so it is what it is and someone has to do the job right?
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Failure to Receive all of our Order - then given Cold Food when we Returned
Posted by on
Rating: 2/51
CONCORD, CALIFORNIA -- The coupon was for 1 Whopper, 1 Jr. Whopper, 1 (10) piece Chicken Nuggets, 3 (small) Fries, 3 (small) Drinks. We used the drive-through at 9:30 P.M. and had teens in the car on a Friday night. They forgot the Chicken Nuggets and 1 of the Fries, and no straws. It was not discovered until we got home. We had to drive back, where the clerk argued he had made the order himself and he knew he had made the order right, yet the Chicken Nuggets were still sitting on the shelf and he handed them right to me. When I asked for the fries, he said he knew he put them in the bag. I showed him the bags, so he said, OK, I will give you a large fries to make up for it. When I was there the first time, twice he had walked off while I was talking to him. He was very rude. I asked him the first time for dipping sauce; he gave me 2. The 2nd time I was there, I asked for more and he said, "I gave you 4 the last time!" I showed him the bag and said, "I don't come back here and waste my gas for nothing!" (I drive a 7 passenger van, and with gas in California at $3.75 a gallon, I sure wouldn't waste it to get a free 10 piece order of Chicken Nuggets and Fries!) When we got home, all of the food was cold and the ice was melted in the drinks; not a happy experience, especially since my family rarely gets a chance to eat food outside of the home, with expenses being what they are these days. Yet the few times we do go to Burger King, the kids enjoy the food and have a good experience. I believe our problem tonight was related to the clerk and not the restaurant.
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Amy on 12/08/2012:
Experience has taught me ALWAYS check your order before leaving the rest. Inconvenient I know but the couple of minutes spent then could save you situations like this.
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You Just Lost Two Customers!
Posted by on
Rating: 1/51
TOLEDO, OHIO -- Date: 11/03/2012
Time: 9:09 AM EST
Location: Burger king #5556
6630 Airport Highway
Holland, Ohio 43528
Phone #419-866-5429
Employee: #87 Kayla B.

Incident: At the above listed time and date I attempted to place an order via the drive through of the above listed Burger King. I attempted to order one croissant breakfast sandwich with bacon, egg and cheese. While I was trying to place my order the above listed employee started to interrupt every thing I tried to say repeatedly! I finally asked her if I could please place my order which apparently angered her to the point that she raised her voice to me and became as rude as any Burger King employee (or any other such business) had ever been to me!

I then also asked her for two egg, cheese and bacon sandwiches on biscuits. I knew by her attitude and rudeness that I had NO chance of receiving the exact order I had just placed! I paid my bill at the order window, apologizing for only having a $20 bill and no change. I then received my order, thanked #87 Kayla B., and left. While on my way home I looked inside my order bag and I noticed that I had: Two croissant sandwiches and NO biscuit breakfast sandwiches, which was no surprise to me. #87 Kayla B. had her way on top of her rudeness and anger, taken out on me! So my wife and I want to tell you that we will never go to any Burger King again!! We do NOT seem to get what we order no matter which Burger King we go to and now with the rudeness and anger added we have had it with Burger King.

We do not understand why/how you allow employees like #87 Kayla B. to work at your establishments? Since she has already cost you two customers today alone! We will not be back again!
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Vinnie11 on 11/03/2012:
I can almost guarantee that by the time you happen by that store again, Kayla B will most likely be trying her luck at some other establishment. Employees like that never last long.
trmn8r on 11/03/2012:
Funny - a bad experience I had with a drive through employee about 5 years ago is what caused me to give BK the old heave-ho. I've been eating at McD's since, and loving it.

I realize that one location doesn't necessarily reflect on the rest, but I generally had not received good customer service at BKs in my area.
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Posted by on
Rating: 1/51
COLORADO -- My daughter and I wet through the drive through, ordered two number 8s... they gave us two number tens... I went to correct it, told them I ordered a number 8s and she called me a liar, she said they all heard us say 10, but that is not true. She even accused me of calling her a liar. when I corrected her she got mean and told me she was tired of ***you people****. I am a white woman, I thought... she being Mexican, then continued to say something in Spanish and once again called me a liar. I told her I could speak Spanish and that I was just as Spanish as she, I am also very little Spaniard. I understood the ugliness, the argument continued. I told her I know what I ordered and I know what she said. She then made it personal, you people think you can come in here and... she said, I stopped her. I explained I am the client. Now the way I see it, it should have ended there, but it continues in Spanish.

I don't really understand why she decided to continue the argument, rather than to just have replaced the food. But to be told I am a rich (B) and what are you doing at Burger King and to be so hateful as to continue on.

Now to be honest I am a wealthier woman, but I don't fault her for having to work for a living. I did inform her of that and that it was not my fault I didn't need to work and she did. I was treated badly because the woman thought I was white rich woman, and couldn't understand her Spanish words.

I just decided to asked for my money. She battled a bit, I also asked how much I owed for my grandson nuggets she refused to tell me so I tossed $5 on the counter. The woman didn't even write up the product.
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DebtorBasher on 10/25/2012:
There was no reason for her to just not make the order right.

I have to ask, why do people think 'You People' is a racial or discriminatory comment? If they would have said that to me, I would have just thought she was talking about 'You customers'...not 'You white People'. When did 'You People' become a racial comment? And what makes it racial? I use that term all the time an it is in no way used as a racial remark...but, if someone takes it that way, that is their insecurity that they have to deal with.
trmn8r on 10/25/2012:
It's experiences like this that lead people to ask (justifiably) why it is called "fast" food.
Anonymous on 10/25/2012:
By "you people," she might have meant people who come in and complain. I don't see where in this complaint that you were called "rich" or "white." Don't assume that just because someone works in fast food, that they are poor.
FoDaddy19 on 10/25/2012:
Wow, that's unacceptable. Did you speak with the manager? I do find it sort of funny that an (alleged) Mexican would try to pull the race card in Colorado of all places.
I love my son on 10/25/2012:
I also always wondered when the saying "you people" became racial..I also say it all the time in examples like customers, men,ignorant people, thieves...
DebtorBasher on 10/25/2012:
Exactly Shorty and ILoveMySon...
Anonymous on 10/25/2012:
I work in a call center and people always use the term "you people." They are always referring to the company I work for. Over be phone, it's hard to tell what race I am so I don't ever think that they are being racist.
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Burger king employees are trash!
Posted by on
Rating: 1/51
INDIANAPOLIS, INDIANA -- We bought food and it was nasty tasting. It taste like it had been in the cooler and then microwaved. How nasty is that when I pay for fresh food. The salad was Horrible as well. Then to top off the very small order placed the employees are rude and disrespectful when I got half wrong order. There is not 1 person there that I have seen that has any kind of respect for the job or customers. ! out of 5 times my order was correct and the food was still very nasty and looking at the employees makes you want to bring your pistol because they look and act all ghetto.
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Kris10 on 10/12/2012:
If they got your order wrong so many times, why would you go back? I'm not sure the last sentence was appropriate...
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Want to Try a Metal Whopper Burger Head to Burger King
Posted by on
Rating: 1/51
ALGARVE PORTUGAL -- Just for people who enjoy fast food, avoid the Burger King outlet in the Algrave shopping center. Was there recently (days ago ) actually with my husband & our three year old daughter. We headed straight for Burger King feeling very hungry. I ordered a Whopper meal to suddenly start biting into two pieces of metal. It broke my tooth straight away. I could feel the nerve in my back tooth. It cut the inside of my mouth apart from chipping another tooth, not a nice experience at all.

I complained straight away & took the burger & one of the pieces of metal to the counter where the staff were friendly enough to talk to & recommended me going to a dentist & they would sort out the bill! In this day & age I think in a food chain as big as Burger King that it's not good enough if it had of being my three year old daughter that had of bit down on it or even choked it would have been a lot more serious.

Obviously this came from one of the machines or tools used to prepare or serve the food. This very bad practice from Burger King. I think it's not good enough what so ever. OK sometimes in the food chain objects or things appear in food from time time but not pieces
of metal. I have kept a small piece of this to prove it was metal. I think Burger King need seriously to look into this matter before someone else gets injuries.

Due to the same I'm sorry I normally don't complain too easily but I think it needs to be highlighted to the public & tourists whom dine in the food mall. It sparked great concern to myself & my family whom all eat here reguaurly. I'm a tourist from Ireland who travels up to four or fives times a year & eat in the mall very often they think needs to be looked into ASAP. It's caused me a day at the dentist a lot of discomfort down into my jaw & ear apart from still not being able to eat properly still five days on I'm very fussy when it comes to food but this has completely put me off Burger King for good !!!
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GenuineNerd on 09/15/2012:
I want to guess the meat packing company who made the Whopper patties for Burger King is responsible for the metal piece. Machines put out millions of hamburger patties a day, and a metal shaving from the machine could end up in a patty once in a while. I don't know offhand who supplies the hamburger patties for that BK, but they could take the blame as well.
benamore on 02/23/2013:
Make sure you complain to Burger King. Tell what exactly happened at that day. I think what happened is that the company who made the Whopper patties had a metal piece from the machine go into the meat. The Burger King in my area (USA) does not add any metal into the patties. Somehow metal shards happen once in a while in Burger King patties. Just remember this: If you enjoy fast food, tell them if metal is in your food.
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Over Charged on Sale Product
Posted by on
Rating: 1/51
SAN ANTONIO, TEXAS -- Aug 25,2012...After shopping with my family and my kids were exceptional during this outing I promised them all(3)ice cream after viewing their advertisement on television. I have always been a fast food junkie and after the addition of ice cream at Burger King I figured I would indulge and for 50 cents you can't beat that for the price.

Upon placing my order for 3 cones as advertised I was informed that the price was 89 cents per cone not 50 cents as the television ad had stated. Only upon prying the info out of the clerk that they indeed have 50 cent cones but what also informed that price was only valid if I purchased a meal. What the H*LL are you talking about as I guess no one had challenged him on this issue before.

My wife calmed me down and we proceeded to pay full price for the ice cream. The following night the commercial appeared on TV again and as luck would have it my TIVO was on so I saved it for my wife to view. Nowhere does it require you to purchase a meal in order to receive a ice cream cone for 50 cents. I am not about disappointing my kids and I was thinking, what if I had been a single parent with 2 kids and only 2 dollars available. Please don't fall prey to this scam.

The Burger King in question is located at 16711 Nacogdoches Rd. San Antonio, Texas 78266 Now the ad in the store reads: Add a cone for 50 cents ...meaning you may purchase a cone for dessert for 50 cent not you have to buy a meal to add the cone for 50 cents. Who the h*ll hires these people to run these stores. As far as I am concerned someone owes me some ice cream. This may appear petty but this over the top as far as stupidity of the fast food clerk. Thanks for listening
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trmn8r on 08/27/2012:
In the references to this promotion online, there is no mention of having to buy a meal - actually it is said to be on the vale menu.

However, there is the usual "at participating locations" disclaimer in ALL of the references. Therefore, it is possible this location decided to add a condition, but I can see how this would upset customers.

The fact that the store promotion said "add" an ice cream cone implies you have to buy something to get it. Where that ad was located is important - in other words if it was under the value meal ads.
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BK Survey, Not Active, or BK Coupons,
Posted by on
Rating: 4/51
FAIRHOPE, ALABAMA -- I went online to the above site to enter my survey from Burger King, which entitles you to a free Whopper Sandwich or Original Chicken. The
site said unavailable. Wait 30 days before entering your survey. I will lose out on my Free Whopper, by entering the code to be placed on back of my receipt. My husband and I went there for lunch. We eat at BK a lot. It has been awhile, that I applied for the bk experience to get a free Whopper sandwich. I went to the BK coupon site, to see, if I would print a coupon, but it took me to lots of other coupons from other business, I do not do business with.
I hope you receive this.
Thank you Sandra Moody
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raven2010 on 07/28/2012:
Do you mean www.mybkexperience.com? The website you list is not a valid BK site and may be the cause of the problems you experienced.

if you were on the correct website, I believe you can only get the free sandwich once every 30 days. So if you have done it recently that may also be the issue. I tried looking for "rules" on their site but came up empty.

Maybe someone here will have a receipt and be able to help with the fine print.
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Employees Rights
Posted by on
Rating: 2/51
NEW CASTLE, INDIANA -- I have been with Burger King for almost six years. After 2 years with the company, you're supposed to get 1-weeks paid vacation. They took that away from us ''regular crew''[kitchen]. But the shift managers and the upper managers, and the ppl. Considered ''management'' get a paid vacation. I think this is unbelievable!...It's not right or fair!
They are saying, us ''crew will get a paid vacation after 10 years of ''courteous'' service..

I won't be there for another 2 yrs!!! Favoritism....Such a load of crap! Ppl. That have been there less time get promoted and get raises.......And I get passed up. What rights do I have if any? I would love to know!
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Susan on 06/16/2012:
A simple Google search reveals that Indiana is an employment-at-will state and further is not required to provide vacation time. Favoritism and what employees consider unfair promotions and pay increases occur in every company
trmn8r on 06/16/2012:
Wow, not even one measly week paid vacation after six years of service. That sucks.
raven2010 on 06/16/2012:
WOW, I checked out BK's website and it shows no paid time off unless you are an assistant manager or higher.


jonthethird on 06/16/2012:
Usually paid vacations are part of the management package. I would suspect the OP is an hourly worker.
raven2010 on 06/16/2012:
Jon, is that just in fast food? I have managed hourly employees at call centers and law firms since 1988 and they all get paid vacation, usually after a year.

I had no idea fast food , or at least BK, didn't offer paid vaca to hourly employees. YUCK
jonthethird on 06/17/2012:
Most fast food are franchises and the owner sets policy. Paid vacation is seen as a benefit of the permanent crew, the managers (understand, there are a lot of managers in each store, including shift managers, assistants, etc.)
raven2010 on 06/17/2012:
Thanks Jon, good info!
Anonymous on 06/20/2012:
I am just voicing my opinion,I feel I deserve a vacation after so many years of service, I like my job and enjoy the people I work with, but fair is fair.we had a handbook where it said you were to have a paid vacation after two years of service.
jktshff1 on 06/20/2012:
If you have a copy of the handbook, you might have a case. Good luck.
Churro on 06/20/2012:
Melissa, here's the crazy thing. If you worked in China by law BK would have to give you a week paid vacation. Same in other countries as well. Chile 15 days, Costa Rica 2 weeks, Russia 28 days and would you believe it in Iran every employee gets two weeks paid vacation. And they're part of the axis of evil.

You make an excellent point. Don't mind the naysayers. They nay, that's what they do.
trmn8r on 06/20/2012:
The way I am reading this, it appears it is possible the policy was changed while Melissa was an employee. But I may be wrong.
jonthethird on 06/20/2012:
Melissa, if you have an employees handbook, and there is no notice the handbook was updated, you do indeed have a case.
melissa on 06/22/2012:
it isn't updated in the handbook-besides...what could I do?
sue on 05/15/2013:
I know how you feel after 6 years of Burger King they made up some be reason to fire me and theyr bringing in all their family and friends and they brag that no ones ever collected unemployment because they go into your file and change everything when they fire you.we watched them go on the computer and change a company policy form to cover their butts when they fired someone!!!!
kewayloc on 12/25/2013:
I wax just threatened by a manager at bk and she had her husband and brother outside spitting on my car..the manager wasn't on duty and I was told by my gm that we have a no tolerance policy for violence but yet the manager is still there..are any of my rights as an employee being violated and what should I do..I'm still employed in the sa me store.
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Unprofessional and Disrespectful Employees
Posted by on
Rating: 1/51
JACKSON, MISSISSIPPI -- On May 02,2012 I entered into Burger King located at 4302 north State St Jackson, MS to take home a 3 Pc chicken strips with an order of onion rings and a 12oz strawberry shake. While waiting for my meal, a young lady that appeared to be maybe the manager on hand, seemed as though she was doing all of the work. It looked as if she was the only female there and the others were male workers. As she was trying to get the order out, a couple of the young men was just playing around and not doing their jobs. As I was standing there waiting for my food and as she was calling out for the cook to put a fresh order of onion rings on it seems that the cooks disappears.

The young lady left from the front counter, running towards the back calling outing looking for the cooks. I hear her telling one of the that he need to get off the phone and that she need more onion rings. As she was telling the young men that they need to do their job I hear nothing but profanity the words mother---- coming from the cook in the back. At first I thought my ears were deceiving me, but when I heard him repeat it again I asked the young lady to refund my credit card because I felt that it was very disrespectful as a customer to be subjected to that type of language while patronizing any business.

I told the young lady that I didn't appreciate it and I thought it was a disgrace for any customer to come into an establishment and hear that. They were talking as through I was not standing there.

What happened to good customer service when people took pride in their jobs and making the customer happy by giving great service?
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ticia232 on 05/03/2012:
So what you are saying is that after being verbally attacked by a coworker, you attacked her as well for not stopping her being verbally attacked by a coworker?
Why? Because you thought she was a manager? Many people think that I am the manager where I work, but I am not. I am just a worker who feels the need to do their job to the best of their abilities. It was probably the manager on duty who cursed at her or allowed the cook to curse at her and if she is new and afraid of losing her job, she would just take it. (I know that I did.)
blink blink on 05/03/2012:
ticia is spot-on with this.

you were so upset at the way people treated the woman..... that you berated her for letting it happen?

bit like blaming the victim.

and ticia - heh my first day @ my current job, customers thought I was a manager too cos I didn't have the store uniform on. (hadn't been issued to me yet). tho they at least asked me instead of assuming...
Anonymous on 05/03/2012:
If I was a betting man, I'd say that the woman was the manager if she indeed refunded the OP's money via the credit card machine. An ordinary worker wouldn't have had the capacity to do such a transaction without a manager's code or key. If the OP simply omitted the fact that someone else of managerial level came to assist the woman, then he wouldn't have been led to believe that she was the manager either.
Churro on 05/03/2012:
Outstanding observation Dirn74.

ticia232 on 05/24/2012:
DIRM, I refund people all the time at my job, and I am NOT a manager or even a supervisor. I also, have been refunded at my local Burger King, by the employee at the front (to my card), without a manager.
lexophiliac on 05/24/2012:
What the OP is saying is she doesn't appreciate being subjected to nor does she feel any customer should be subjected to profanity no matter who was on the receiving end of it and I agree, as I am sure the owner would also. Unacceptable. The use of profanity in public is a legal offense in most places.
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