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Burger King Consumer Reviews - Page 4

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Trash In My Whopper Burger
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MCALLEN, TEXAS -- The Burger King at McAllen, TX. 78501 on 10th street, very bad serving. I bought Whooper Jr to go and when I got to my office to have lunch, the burger had a piece of plastic transparent trash inside. I had my last bite of the burger and thought that it was a piece of lettuce but it wasn't. I'm starting to bring my own lunch from now on. Oh, and in addition I kept my receipt and called the manager, and he just said to me "Oh I'm Sorry Ma'am. I'm Sorry." Be aware people!

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Blatant Racism at BK
By -

BILOXI, MISSISSIPPI -- Upon going to my local neighborhood Burger King in Biloxi, Mississippi, I found that I was treated like the scum of the Earth. The store is majorly run and operated by African Americans and let me just say that they make no bones to let every single white person know that they are not welcome and are hated. The customer service employees refused to talk to me at all. Even when I said "Hello, how are you?" or "Thank you" I got a blank stare and a refusal by them to talk to me.

Upon giving me my order, the two black women in the window, slammed the window shut without a thank you, or even a look. I barely got my hands around the bag before the person basically threw it at me. When I called to ask the manager about the customer service problems, she was, of course an African American and would not note or even listen to anything that I had to say. She just kept asking me to describe what I meant by "speak" and "what do you mean closed the window?" Just stupid, idiotic round-robin nonsense to let me know that she couldn't care less.

This is not an isolated incident, as this happens at this Burger King every single time I go in. I observe them treating other white people like this as well, but they are so courteous, polite and talkative to any African American in the line. If you're white, don't go to this Burger King. You'll get poor service, racist snubbing and you will not get the correct order. If you are inclined to call the manager to complain about an incorrect order or being treated like garbage over some irrational hatred of all white people.

To the racist employees at that Burger King: I didn't fill out your application for you! If you don't want to do your job for EVERYONE that comes into your establishment, then maybe you should get another job. I have secretly videotaped the actions of these racists and am building racial discrimination case against Burger King and its employees.

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Bad Managers
By -

ROMNEY, WEST VIRGINIA -- I have worked at Burger King for 3 years now. Since I turned 16, I have been working for $5.15 and advancing to a whopping $6.55. Throughout these last 3 years, I have had to deal with a lot of stress and strain that the managers (who are on a power trip) insist on placing upon the workers. In particular, this manager, from the day I started, has ruined my working environment, home life, and relationships with my co-workers. Recently, I was ill, I was supposed to work that night but had a fever and was sick to my stomach, and pregnant.

I called my day manager 5 hours in advance, and informed him I would not be in and to give me the numbers of employees that did not work that night. I called everyone who did not work that night and could not find anyone to replace me. I also called the person who I was covering for and told him I could not cover his shift due to illness. The night manager came in and wrote me up, and thought that she had the power to fire me, which she does not. This manager (who is on the power trip) has ruined a lot of young men and women's careers. She even makes the general manager cry.

I find this absurd that this is allowed to continue. This bullying. I'm not the only one who sees this employee abuse. You can ask anyone in the Burger King that I work at, and they will tell you. Today, a young woman, who was supposed to become backup manager, was told to clock and out and leave and was sassed by this manager... She was written up for voluntary quitting. When she was told to leave and she lost her job. Same manager. Also today she told everyone that if I was not fired then she would quit.

In this case it would be the best if she quit. I got written up for being sick. So did the girl who was fired today, we both refuse to sign the write ups. The health department insist on not allowing sick employees in a food serving business area. If anyone can help me with this issue please let me know. Thank you.

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complaint more or less
By -

ALOHA, OREGON -- My family and nephew decided to go to BK on 9/5/2005 for dinner. When I arrived the cashier was not too friendly to start off with but I place my order anyway. We went to sit down and after about 4 minutes went back up to pick up our order. I took the tray but we were missing two whoppers so my nephew waited there for the two burgers at which time the cashier said to him "what are you waiting for!" She did not apologize for the fact that we were short on the order and that she was rude to him, so she gave him the burgers again with no apologies.

I asked him what took so long and he said that "the girl was rude to him and after he received the burgers, he said thank you and they ignored him." I sat there eating our food and I saw two caucasian women walked in and I watched them go through what I just did except for the missing food part. I noticed that some Hispanics came in next and that the whole Burger King staff came out to welcome them and gave them the service that we should have gotten as a paying customer. Usually this event would not even bother me and I would just let it go but I do not discriminate and I expect not to ever get discriminated against in a restaurant or anywhere else.

After seeing how they treated the hispanics customer do I realize that the whole staff was hispanics except for the manager. I wanted to speak to him but my wife told me to leave it alone and that we would never go there again and would recommend that no else eat there. The food was the same because it was made by the same franchise but I wanted to voice out my frustration about experiencing what I believe was discrimination because I was not of the same race as the staff. I would like to get feedback if anyone has experienced the same from this franchise. I have tried to contact BK HQ but with no luck.

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Worst Customer Service I have ever had!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

1804 W. FRANCIS AVE., WASHINGTON -- I placed an order online because Burger King delivers in my town. We have done this in the past with no problems. After an hour and a half and no order (they say 60 minutes or less on the web site) I called to see if there was a problem. A female answered the phone. I told her I placed an online order and there was an issue. First she said she called me to let me know my order would be late. I told her no one had called me about anything. She said yes she did call me, and she was very busy with backed up orders and only had two delivery drives. (She never asked which order was mine) and didn't have time for this.

I asked her when my order would be coming and she said when she had a driver. I told her I didn't want food that had been sitting there for an hour and she got really rude. I asked for her name she said no. I asked for the manager she said she was the manager. I asked to speak to the general manager and she said she was the general manager and then hung up on me. I called back and yes I was irate but I never raised my voice or was rude. I told her her customer service was horrible and I did not want my order and wished to speak to someone in charge, she said she was in charge and hung up on my again.

I called 5 more times same thing. I even called the next day to try to talk to someone and was hung up on again. This is a very condensed version of what happened. I did make three different complaints but have heard nothing back from Burger King. When I was younger I worked at Burger King and if would have talked to a customer that way I would have been fired ASAP. They have lost a customer in me.

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Drive Thru Got Order Wrong Twice
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SHORELINE, WASHINGTON -- I ordered one of the temporary specialty chicken sandwiches and an order of the large loaded tots with a drink. Was excited when told I could order it as a meal deal to save a little. Even though cost me almost $9.00. Paid, got my order, went to work, and was disappointed to find fries instead of the loaded tater tots. Finally cooled off, thinking potatoes are potatoes. Finished fries, and reached in bag to try what should have been a chicken burger, only to find a Whopper. I was extremely disappointed to say the least.

That was probably the most expensive Whopper meal ever. I didn't go back, since I already ate the fries, and I sure as hell was not going to go through the garbage can on the way out of the drive thru, where I tossed my receipt. So fast forward to two weeks later. After thinking okay, give them a chance. So I go through the drive through again. I order the crispy specialty chicken sandwich, (does any part of that sound like rib? Don't worry I will explain later). Ask about the tots. Told yes they still have them. They ask me what flavor? What flavor?

After minutes of explaining what I want: a crispy specialty chicken sandwich and a large order of the tots. "Oh the tots are no longer available." That was great communication. Okay I will just get a small fries. Along with a crispy specialty chicken sandwich. Thinking every thing is cool. I go up to the window. Pay for food. And just on chance I looked at the receipt. And saw the word rib. Wait a minute... How do they get rib out of my order?

I have not been that upset in a long time. I was thinking okay they screwed up my order once. But to screw it up when I tried to let BK redeem itself. I said "don't even hand me that bag. Just give me my money back." I am done. This is ridiculous.

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Poor service...poorly Trained Employees
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

XENIA, OHIO -- My spouse developed a serious allergic reaction to sesame seeds. We were taking our granddaughter through the drive through and I told him how good the original chicken sandwich was so I ordered him one. Telling the clerk of his allergy and asking for a no sesame seed bun. He ended up in the trauma unit literally almost losing his life. The response from BK was poor and resulted in no change in their policy. On our receipt it stated no sesame seed bun but after the fact BK informed me it is their policy to replace the top bun only so the bottom bun still had plenty of seeds...

When I pick up my granddaughter from school she is often hungry so we go to McDonald's or Wendy's drive through. McDonald's always has a long line but are very efficient. Wendy's food is often lukewarm and they don't get your order right at least 50% of the time but when the food is hot and the order is right. I like them.

Burger King is seldom busy in Xenia so a couple of times I have taken her through there thinking to save time...I forgot! 4-18-13 at 3:30 1 car was in the drive through in front of us, none behind. I was asked to wait, she would be with me in a minute...this has happened the last two times I ventured through. I gave my order, 6 piece kid's chicken meal with ketchup. The clerk asked me what kind of sauce? I responded I asked for ketchup.

She was offended and then was very cool telling me to pull forward and not giving me the total...when I got to the pay/receive window there were two people very nice but my order was not ready. They are very slow and only a few cars were in the parking lot. Having worked in retail for many years it is not hard to discern the problem...poor training and inspecting what you expect. They have a track record of poor customer response.

It is not the current manager or the manager before him because the type of problems are consistent so therefore it is a lack of corporate unwilling to fix the problem from the top. The manager at our local BK has been a long term rest. manager at other chains and I know this is not his mode of customer service. If BK ends up closing the Xenia location due to lack of volume guess who will be at fault...Burger King Corporate for not putting customer service at the top of their agenda...it always flows from the "the top".

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"Soup Nazi" Store Manager
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MASON, OHIO -- Visit was Sunday, April 7th, approx. 3:15 pm. Soup Nazi is store manager. The "Soup Nazi" works here as the store manager. We went through the drive-through to order. Halfway into our order, the lady stopped taking our order and the store manager started to take our order. I asked him to repeat it back. Only the first 3 sandwiches (we ordered 6) were on the order. We tried to repeat the order. He DID NOT LISTEN TO US and only repeated the 3 sandwiches again.

We pulled up to the window so that we could get our order right. We again tried to tell him our order. He spoke with a thick Indian accent. He told us to pull over without us giving him our order. I asked to speak to someone who spoke English. He said that he spoke the King's English, he had read the whole book (it's been the Queen's English since Queen Elisabeth has been reigning, by the way). He got irate with us and told us to pull over or he would call the police. I asked him for the manager. He said he was the store manager.

I asked him for the name of the area supervisor, wanted him to spell his last name (he didn't want to) and the area supervisor's phone number. Now all this time, I have been speaking to him in a business-like manner. He was the irate one. I have worked in restaurants for decades, including in management. I am absolutely flabbergasted that someone who is in management has not learned how to speak to customers. It was more important to him that the time at the drive through was within the specified goal than it was to get the customer's order right.

Finally, a woman came over. She was the one who had taken the first part of the order. She was also in management, said that he was her boss. She also said that there must have been phone interference with our order (I did not have a cell phone with me), which was a start, but she also did not want to get our order right and only wanted to sell us the 3 sandwiches and not all 6 that we had ordered.

She did not want to take the rest of our order but told us to pull forward to get the rest of our order. She was not apologetic. In this day and age when most people have cell phones that are video-capable, it is not wise for a manager to be irate to customers. I wish I did have my cell phone with me to record his irate behavior and show it on YouTube.

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Extremely Unsatisfactory Visit!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NAPLES, FLORIDA -- My wife and I went to the Burger King on Highway 41 in Naples FL today and it was a MAJOR disappointment in every way from start to finish! First, the woman at the counter only spoke broken and inadequate English so had a hard time understanding the simplest directions. We gave her a VERY complicated order consisting of two number ones, a Whopper, fries, and drink and simply asked for one with and one without cheese and to NOT put any of the standard mayo on either, but rather, to instead, on both, put mustard, ketchup, a leaf of lettuce, and tomatoes.

We were served promptly, which suggested all this was precooked and standing by rather than to be cooked then, to order. The result was, a lukewarm sandwich, similar tasteless and not hot fries, failure to put cheese on either sandwich, a 3 inch glob of tasteless iceberg lettuce on both, and raw onion rather than the grilled onions on both as originally requested. When we had to take the sandwich back to complain of the failure to put cheese on it as had been clearly ordered, and paid extra for, they took time to slowly accommodate this after first insisting they had not been told to in spite of the fact that our receipt confirmed our statement that we had.

When they did ultimately decide to put the cheese on, they simply slapped a pc of cold cheese onto the now colder less pleasant sandwich rather than doing anything to melt it and make it hotter once again. By then, the fries had chilled even more. I got a glass of tea, wanting unsweetened but the only tea available, was a crappy tasting over sweet concoction. That completed a completely crappy and totally unsatisfying excuse for a meal that was our experience today. When I tried to go online to get to their website to complain, it did not exist for this purpose. Imagine my surprise.

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Failure to Receive all of our Order - then given Cold Food when we Returned
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

CONCORD, CALIFORNIA -- The coupon was for 1 Whopper, 1 Jr. Whopper, 1 (10) piece Chicken Nuggets, 3 (small) Fries, 3 (small) Drinks. We used the drive-through at 9:30 P.M. and had teens in the car on a Friday night. They forgot the Chicken Nuggets and 1 of the Fries, and no straws. It was not discovered until we got home. We had to drive back, where the clerk argued he had made the order himself and he knew he had made the order right, yet the Chicken Nuggets were still sitting on the shelf and he handed them right to me.

When I asked for the fries, he said he knew he put them in the bag. I showed him the bags, so he said, "OK, I will give you a large fries to make up for it." When I was there the first time, twice he had walked off while I was talking to him. He was very rude. I asked him the first time for dipping sauce; he gave me 2. The 2nd time I was there, I asked for more and he said, "I gave you 4 the last time!" I showed him the bag and said, "I don't come back here and waste my gas for nothing!" (I drive a 7 passenger van, and with gas in California at $3.75 a gallon, I sure wouldn't waste it to get a free 10 piece order of Chicken Nuggets and Fries!)

When we got home, all of the food was cold and the ice was melted in the drinks; not a happy experience, especially since my family rarely gets a chance to eat food outside of the home, with expenses being what they are these days. Yet the few times we do go to Burger King, the kids enjoy the food and have a good experience. I believe our problem tonight was related to the clerk and not the restaurant.

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Burger King Rating:
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1.5 out of 5, based on 185 ratings and
610 reviews & complaints.
Contact Information:
Burger King
5505 Blue Lagoon Dr.
Miami, FL 33126
305-378-3000 (ph)
305-378-7262 (fax)
www.bk.com
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