Burger King - Page 5

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"... and YOU are a GM???"
Posted by on
NASHVILLE, TENNESSEE -- I ordered 3 combos and 2 pies. One of my combos was supposed to be a bacon double cheeseburger combo with heavy pickles, add onion. I get my order, drive all the way back cross town to my home to find out that I have only 1 pattie on my sandwich. I drive all the way back cross town with only this combo in hand to the restaurant. The employees were so sloppy in their professionalism according to my observance while waiting, that I decided to ask for a refund. Once my turn arrived, I politely asked the cashier for a refund. She called the shift leader over and he asked what's the problem. I proceeded to inform him that my double cheeseburger only had 1 patty, I asked for heavy pickle and they managed to put 2 on there and not to mention how sloppy it was made. In addition, after my drive back over here, my fries were now cold. He then turned around and hollered to the back saying "Somebody fix me another bacon double!". I said "Excuse me sir but that won't be necessary. I would just like my refund." He then stuck his hand in the bag scrambling his hand inside locating the burger. Then had the audacity to say "Well, we can only refund the burger and they're only a dollar so I'll give you $1.09 back for the sandwich." I said "No..I ordered the combo and have returned it all so I would like my refund of this combo". He stormed off to the back saying "Well I'll have to get GM approval for all that" The GM then comes up to the counter and I explained about my order all over again to her. She immediately whisked around yelling "Who fixed this sandwich?!" No one confessed however the shift leader tried to justify the error by saying someone must have picked up the wrong sandwich and gave it to me. The GM then yelled again saying "Fix me another bacon double! " I then said, "No that's OK". The GM never bothered to turn back around to face me when she said "Ma'am! We still have to fix your order!" And I replied, "No really, that's OK. I'll just take my refund and go somewhere else". I could already tell that she had an attitude with me as she said to the shift leader that was about to remake my sandwich "Never mind honey, she don't want it ". She said this to him in a manor shrugging her shoulders like Oh well, I'm not going to beg you. After all of that... The GM asked the cashiers who had rung up my order. The drive-through cashier responded that she had rung it up. The GM goes over to the drive-through register to key in my refund. **GET THIS!** The GM then turns to hand the receipt to the cashier and says (and I quote), "Here...Take this receipt, Throw it away, cause honey I ain't got time for all this mess". I was floored to hear a so called GM say this about a PAYING CUSTOMERS concern! Wow! Anywho.. the GM went to the back I assume to retrieve my refund. To top this already bad experience off, when the GM came back, she slammed my $5 bill down on the counter and then put my change on top of it. Then took her 2 fingers and "slid" my refund to me across the counter. Handing my refund to me seemed like that would have been just "too right". She then turned around to start preparing other orders without even saying "I apologize". I hated to bother her again but I just COULD NOT leave that restaurant without getting her name and confirming her title. Amazingly after asking for her info she appeared to have a lighter attitude. She even smiled for once! Go figure! I left by saying "Thank-you for your assistance. I appreciate it and I hope you have a blessed day".
     
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andbran on 04/02/2010:
bk definitely have major issues.
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Blatant Rudeness
Posted by on
BROWNSVILLE, TEXAS -- Dear Mr./Ms.

I am sorry to be informing you of such a matter but it happened and upset me greatly...

When my roommates and I were hungry that night at around 9:30 I decided to go right down the road to Burger King for everyone. I just recently moved here, Brownsville TX. , and had enjoyed the Burger Kings in VA... so why not, Chicken Fries sounded delish. The food was as always delicious (that part I complement you on) however the service down here is disgraceful.

I simply order a 9 piece Chicken Fry with Fries and a Cheese Cake. (Plus my roommates orders, 2 Angry Burger combos.) I like to think of myself as the typical nice person so I was nice lady even if she was kind of rude to me besides it was nothing I couldn’t handle maybe she was having a hard day.

I proceeded to sit against the counter and waited...and wait…and wait. Finally I glanced at my cell phone to see how long they would take. Then I noticed that they were giving people that came after me their orders and it wouldn't have bothered me (I thought their orders might be easier to make) except the ordered was almost the same thing as mine, Burgers and Chicken Fries!

Finally the woman placed the bag in front of me I said thank you and looked at my cell phone… 15 minutes had past but I shrugged it off and glanced inside the bag, as always, and saw Chicken Fries, Fries, and a Burger on top. I was rather hungry and didn’t go all the way through the bag, I hadn’t eaten since breakfast, and the meal looked right.

When I got home my roommates were happy and asked what took so long as they grabbed their food. Their orders were correct but when I went sat down to watch TV I had 5 Chicken Fries and no French Fries at all. I sighed thinking this woman must have had a really hard day and my roommate shared Fries with me. When I reached for my Cheese Cake I found the bag was empty! I had waited forever, half of the Chicken Fries I ordered, and didn’t have any French Fries and NOW MY CHEESE CAKE!

I went back up there to state how rude the woman was but she left the counter when I walked in and went to clean, all the while she was giving me a smirk. I ignored it and walked to the counter, how immature of her. I stood at the register and waited…and waited… and waited. NO ONE WOULD WAIT ON ME and they weren’t even busy. No one was in the restaurant except people eating. They were just standing around talking and laughing! I was so shocked!

Finally a girl came up to me, she was a cook from the back, and looked down at the counter and asked what I would like in a quiet voice. She seemed to know her fellow employees were being rude. I didn’t have the heart to unleash my anger toward her. I simply told her that I ordered a Cheese Cake earlier and didn’t receive it. She asked if I had gone through drive-through and I said no I was in here and had gotten it to-go. She checked my receipt and handed me a new Cheese Cake and apologized on behalf of her employees. I smiled…finally someone with some respect, and told her thank you and went to leave. Near the other door was the woman who had been so rude to me staring at me with that same smirk on her face, but by this point I didn’t even feel like taking it up with her and went towards the opposite door.

I will no longer eat there the Burger King in Brownsville… it has lost my service. I eat at Chick-fil-a, who has wonderful service and great food also. I just thought you should know how the employees treat people.
Sincerely,
Miranda
     
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saj80 on 09/08/2009:
Why would this lady have any reason to be rude to such a nice person?
Anonymous on 09/08/2009:
what are these "chicken fries" you speak of?
PepperElf on 09/08/2009:
I would suggest going in and asking to talk to a manager or the local owner.


one of my friends had very rude service at a local place (md d I think) only the worker didn't realize my friend's claim of "I know the owner" was in fact true... and the owner fired the guy who was a jerk.
*Brenda* on 09/08/2009:
Train - chicken fries are chicken nuggets shaped like fries.. kind of. They are gross, I prefer their normal chicken tenders.
BokiBean on 09/08/2009:
lucky, sorry for your experience, but just wanted to tell you that I think you handled it very well. Thanks for the review.
TheMightyBoosh on 09/08/2009:
Wow.. can I be your roommate too?
Ytropious on 09/08/2009:
You never really explained what she did that was rude, like make a comment or something, just that she "was". I'd like to know what she actually physically did that was rude, besides forget your food. Anyway the chicken fries are alright, I like the regular nuggets better.
lucky1_91 on 09/12/2009:
Hello guys thank you for your responses..here is my reply...

saj80,
Your guess is as good as mine. I just moved here and a lot of people are more rude than they would be in Virginia. I don't think this has anything to do with it but it could be. The people they served before me (that walked in after me) were Mexican as were the workers and I am as white as snow.

TrainwrecK,
Read *Brenda*'s response two comments down she gives a good description.

PepperElf,
Thank you, I will go to the manager if I go there again and there is another problem. =]

*Brenda*,
Thank you for responding to TrainwrecK's response.

BokiBean,
Thank you. =]

TheMightyBoosh,
Lol sorry we are a house of 6...full to the maximum!

Ytropious,
She made me wait for more than 15 minutes for my food. I only started timing her after a while of waiting.
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Veggie Whopper Hell
Posted by on
INDIANAPOLIS, INDIANA -- OK, so you would think that the same restaurant would get something wrong on the first, second or maybe third occasion, but every single time over a period of about 2-3 years? Ridiculous! I'm a pretty strict vegetarian and there aren't a lot of restaurants by my work, so when BK came out with the Veggie Whopper, I was excited. Finally, something I could order fast and take back to work. On the first occasion of ordering this, I asked what comes on it...I was told only mayo, catsup, lettuce & tomato. I added cheese and asked them to leave off the mayo. When I got back to work, there was no cheese (although I paid for it) and there was mayo, as well as onion (something they didn't tell me came on it). I let it go this time...
The next time I went there, I learned my lesson and checked the sandwich before pulling away from the drive through...this time it had mayo, mustard, onion & pickly and again no cheese. Immediately I sent it back and asked them to remake it. It came out wrong again. This time they had me pull forward while they remade it and they would bring it out. Yep, it was still wrong, but I was going to be late for work so I just got my money back.
I waited a pretty long while and revisited, this time going inside to order. Yep, you guessed it, completely wrong again...with pickle & onion and no cheese. I returned and had it remade. This time the manager came over and told me to specifically order it this way from now on "veggie whopper-plain, ADD cheese, lettuce, tomato, catsup"; as they were remaking my sandwich.
The next time I visited, I went inside again, I ordered just as the manager told me, but still the cashier didn't ring it up that way. When I got my sandwich, it was wrong, so I told her how I had ordered it. She was a smartmouth of course and said to me that I didn't have to order it that way because it doesn't come with pickles and onions. I explained all of my prior issues, although I shouldn't have had to, but still she insisted that she shouldn't ring it that way. I asked to see the manager. The same manager corrected the cashier & told everyone working.
I felt pretty confident now because the same manager was there and seemed to be on top of things, so I tried again...after checking the website to find out what really comes on the veggie burger. I went in and again ordered the veggie whopper as the manager instructed me to...yep...again no cheese, but pickle and onion! Oh I was furious! I called for the manager whom this time put the blame on me for even coming back when they had gotten it wrong every other time...she didn't remake the sandwich but gave me a refund. I told her I ordered it exactly how she told me but shouldn't have had to do that since the website says it doesn't come with pickles OR onions and the only thing I added was cheese. She was extremely rude and almost made me feel bad for even ordering there. When I looked at the receipt, I noticed that the gal at the register didn't even ring it up like I had told her and although she did add the cheese, the cook didn't even put it on my sandwich. So, it's poor customer service all the way around.
The very last time I visited was with my son and this time I ordered a salad only for myself. I was disgusted to see that they had a trainee class going on in the store at a table in front of customers! We would be better off not hearing this or seeing these employees in their street clothes considering one of the outfits on one of the gals that looked like she was going to work at a strip club, while her "ride" waited outside in a big SUV with loud bass coming from huge speakers right in front of the building. When we finished eating and left, the class was over and two of the trainees got into the vehicle and left. It's no wonder with the idiotic common sense their new hires have, that BK is losing customers! I have nothing against revealing clothing, strip clubs or loud bass music...after all I have a teenager...but come on...for a job training class at a fast food joint?
     
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Anonymous on 08/06/2009:
I'm wondering what is making it so dificult to put cheese on a sandwich that many times
Anonymous on 08/06/2009:
BK has a veggie whopper?
Anonymous on 08/06/2009:
A strict Vegetarian but you dine regularly at a burger joint and you give them special orders that are harder than Chinese Arithmetic for a friggin' "veggie burger?".
Puh-LEEEZE! (NH)
Anonymous on 08/06/2009:
When do you expect them to train employees? After hours?
BokiBean on 08/06/2009:
BK is losing customers? Who knew..

I'm sorry they can't get your order right. It does seem ridiculous, seeing as how they're all about "having it your way". Time to pack a lunch, I guess.
skelly39 on 08/06/2009:
I'd think after the first 50 times of getting the wrong order and being ridiculed, you would stop trying to give them your money and bring your own lunch. I may have felt bad for you the first two, maybe three times, but after that, you are on your own.
DebtorBasher on 08/06/2009:
ZZ...you're supposed to be able to have it YOUR way. I don't see the order being all that difficult to order.

I know people who have problems getting their veggie orders right...so they just order the actual burger and tell them "No Meat"...McDonald's will do that for you, order a BigMac with no meat...you'll get the cheese and whatever else comes on a Big Mac and I know some who ordered the Whopper the same way...A Whopper with cheese, no meat"...
Anonymous on 08/06/2009:
In high school, I used to always order Big Macs with no meat. I wasn't a big meat eater back then. (hey keep all dirty comments to yourself)
Anonymous on 08/06/2009:
Tee hee, yaya. Um *cough, clears throat*
For the longest time, I too had the trouble of fast food joints getting my hamburger right. The concept of KETCHUP ONLY seemed to stun them beyond repair. Yes... I like my hamburgers with meat, bun, and ketchup... nothing else.
jktshff1 on 08/06/2009:
No offense VWH, Got news for you kid.....Most cheeses contain a coagulant (technical term is rennet) that is added to the milk to separate the curds from the whey. Traditional rennet is made from an enzyme found in the stomach lining of suckling calves and lambs.
And how do you think they get rennet?
they kill the calves and lambs.
Kind of like the pot calling the kettle black. You are a vegetarian want to be.
Anonymous on 08/06/2009:
That's funny about the ketchup bearkat, cause my nephew HATES ketchup. Whenever we ask fo no ketchup, they always add ketchup to his burger.
BokiBean on 08/06/2009:
I used to get meat and bread when I was a kid. If they put anything else on it, no go.

Anonymous on 08/06/2009:
Same here, Boki. It wasn't until I got into college that I started eating my sandwiches with tomato on it. Wasn't until recent that I started putting mayo on my sandwiches... and colby jack cheese.
BokiBean on 08/06/2009:
I could eat a tomato sammich right now...
Anonymous on 08/06/2009:
Mayo does NOT belong on sandwiches, burgers, or ANYTHING!!
Anonymous on 08/06/2009:
Then where does it belong, yaya?
Anonymous on 08/06/2009:
Boki, I'm eating a tomato and Miracle Whip sammie right now!
Anonymous on 08/06/2009:
Mayo should be banned. It's nasty.
BokiBean on 08/06/2009:
MAYO for tomatoes...miracle whip for banana sammiches! Them's my rules. ;)
DebtorBasher on 08/06/2009:
You know what's good YaYa? Take a tomato, cut it in half, clean all the seeds out...then fill those holes that the seeds were in with Miracle Whip, add some salt and pepper and eat away! That's the mose awespome snack!
Anonymous on 08/06/2009:
*gagging at the thought of mayo*
Principissa on 08/06/2009:
Just how freaking hard is it to slap a piece of cheese on a darn sandwich? They have no problem charging this person for cheese but heck help them if they actually put it on there for her! Seems like it would be easier just to make your own at home and then keep the condiments separate and then make it yourself at work.
BokiBean on 08/06/2009:
I might try that...

I'll tell you what else is good, canned pineapple ring and miracle whip sammich. Num.
Anonymous on 08/06/2009:
That does sound good Basher.
Anonymous on 08/06/2009:
Try working there under duress around peak hours when all of a sudden some schmuck rolls up and orders something that they may make twice a day.
I can tell that this person would be one huge headache to wait on and besides they live in a state that neighbors yours! Btw, it's KETCHUP!
*burn*
Anonymous on 08/06/2009:
Miracle whip for banana sammiches???????
ewwwwwwwwwwwwwwwwwwwwwwwwwwwww....
No, no, no... it's peanut butter for 'nana sammiches.
BokiBean on 08/06/2009:
catsup!
BokiBean on 08/06/2009:
its good with peanut butter ADDED, not instead of.. ;)

*elvis agrees*
PepperElf on 08/06/2009:
I had a tomato and cheese sandwich earlier
no mayo though. I felt like poo most of the day and finally felt like I could maybe try eating something

it wasn't bad



but if you want a really GOOD sammich try my favorite....

Make toast.
Mix tuna with mayo & sweet pickle relish and put it on one slice.
Put peanut butter on the other slice.
Consume the best sandwich evah.

=)

Peanut butter & Tuna on toast is the r0x0r! =D
BokiBean on 08/06/2009:
We've still got a few good tomatoes at the local produce markets, but their days are getting shorter, I can tell. Summer corn too..makes me sad when this good summer eating comes to a close.
Anonymous on 08/06/2009:
We sophisticated people (anyone west of the Mississippi) prefer using the word KETCHUP.
Southerners! *turning up my nose*
Anonymous on 08/06/2009:
Are you saying southerners don't use the word ketchup?
Anonymous on 08/06/2009:
Making fried green tomatoes tonight!
Anonymous on 08/06/2009:
Zz, you mean to tell me that I'm sophisticated?
BokiBean on 08/06/2009:
lol@all of youse!
BokiBean on 08/06/2009:
Pepper...don't make me give you a unhelpful vote for that tuna and peanutbutter suggestion!!! :D

Actually, I think I've tried peanut butter and bacon before..but I can't swear to it.
Anonymous on 08/06/2009:
Peanut butter and bananas is good on graham crackers
DebtorBasher on 08/06/2009:
You all know how I feel about cats...so, Ketchup it is!
Anonymous on 08/06/2009:
Yaya, you live in APACHE JUNCTION, AZ right? As long as you say KETCHUP, I will overlook where you reside.
Bear, it would help if they did.
BokiBean on 08/06/2009:
zz..I met some sophisticates in Utah who would castrate lambs with their teeth. I know all about sophisticates west of the muddy river! :D
Anonymous on 08/06/2009:
NO ZZ! I DO NOT live in Apache Junction. I live in Gilbert. I don't even like driving through AJ, I would never actually live there
Anonymous on 08/06/2009:
My neighbors are Mormons, not meth addicts
Anonymous on 08/06/2009:
I knew they couldn't have caffeine. Wasn't sure about Meth.
Anonymous on 08/06/2009:
Mmmmmm... fried green tomatoes... I could go for some of those. MmmMMmmMMmMMMmmMMmm...
Anonymous on 08/06/2009:
Mormons don't drink coffee, but they can have caffeine. My dad drinks Mountain Dew and my mom's addicted to Dr Pepper
Anonymous on 08/06/2009:
Yeah Boki, but those were NEANDERTHALS!
AJ sounds like Northwest Aurora. Crackhead city or Suadi Aurora. When I live there they woudn't deliver pizzas to my pad.
DebtorBasher on 08/06/2009:
One of the places we used to live, they wouldn't deliver pizza after 5pm...LOL!
Anonymous on 08/06/2009:
ZZ, I won't even stop and get gas in AJ. That city is the sticks
Principissa on 08/06/2009:
The only special request I have when we go out to eat anywhere, is when I order a burger I request no mayo. Mayo has no place on a burger.
jktshff1 on 08/06/2009:
OK ZZ, ya hittin home, what the hecks wrong with the way we say ketchup.
Anonymous on 08/06/2009:
If Heinz calls it Ketchup then that is good enough for me.
You a southerner too, JKT?
Nohandle on 08/06/2009:
Glad you cleared that one up yaya about the caffeine/coffee. A number of years back there was a death in the immediate neighbhood of a Morman and I was thinking fruit juice and whatever else fell into that category. I called and told them I would bring over a cooler of canned drinks on ice and asked what was preferred. When I was told Coke I was really surprised. Here he was an Elder, I think they are called, and I figured the family was a bit like some Baptist who don't acknowledge going to the liquor store.
PepperElf on 08/06/2009:
boki
now I'm curious when you get voted unhelpful do you get a notice on that too?


and hey that's my fav sammich you're insulting.
the tuna juices stop the peanut butter from sticking to the roof of your mouth
and yes I actually eat that

if I wasn't feeling like poo today I'd consider having one
well that and I'm lazy
Nohandle on 08/06/2009:
Pepper, you asked Boki not I but you receive no notification if you are voted NH. Nor do you for the other unsavory votes. Acknowledgement on helpful, yes. Some seem to take absolute delight in hitting that NH button for whatever reason. I've not determined why they do yet.
PepperElf on 08/06/2009:
ah

dunno. sometimes I'll mark a customer review as unhelpful but I haven't done that for a while lately. but I only do that when the complaint is insane or very rude or unreasonable
Nohandle on 08/06/2009:
Pepper, you are using the option for what others requested and that's fine. When you start using it for spite that's an entirely different matter. Again, I really never understood that.
PepperElf on 08/06/2009:
nodnod
Anonymous on 08/06/2009:
Never did understand why the brainiacs at camp admin ever decided starless members can vote 'not helpful' only.
BokiBean on 08/08/2009:
Oh Pepper, I was teasing!!! Sorry, I missed your question back to me..

No, I don't think you get a notice if someone votes you unhelpful, but I was kiddin' ya..
PepperElf on 08/08/2009:
lol
I know.. was just curious that's all =)
Managerwithavengeance on 08/11/2009:
Okay, as a manager for bk, you seem like a very annoying person, so let me just help you with your situation. number 1, Burger King has 2 options, a veggie whopper, which is a whopper with no meat, and it comes with mayo lettuce tomatoe, pickles ketchup and onion. or we have to veggie burger which has a veggie patty, mayo lettuce tomatoe, and ketchup. neither of which support a vegan diet due to the mayo and some of the ingrediants in the patty. but you would know this since you claim you went to the website...
Anonymous on 08/11/2009:
So bk manager, please explain why they can not put cheese on it?
sue on 05/01/2012:
omg so I also have a hard time at my Burger King but I am SUPER nice because they are making my food and I can not defend my food lol.. anyway.. I like the veggie patty with everything they put on the whopper or whopper junior.. I could also write my long history of different ways to order but I won't.. I will say I don't know why someone called u a want to be vegetarian because you eat cheese.. you didn't say vegan, and whatever knowllege he gave you about cheese was not relivent.. for all he knows you don't eat meat for another reason.. I don't even wear leather or kill bugs and have hurt many humans defending the smallest animal friends.. on vacation I save drowning bugs and fight with strangers daily BUT I still believe that humans can milk cows the old fashioned way.. take care of them, and both species can benefit and yes you can eat cheese without ever hurting an animal.. humans are monsters and I don't doubt any cruelty he explained but you said vegetarian not vegan and he challenged that and was wrong and obnoxious
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Unfair Treatment Of Customer
Posted by on
SAN JACINTO, CALIFORNIA -- Shame on to whom it may concern. I have been dining at this establishment once or twice a week for more than a year. I come here because it is the only place in town serving vegetarian burgers and because it is fast and convenient as my place of business is only a few blocks away.

Recently I wrote a poem about the eyes of a girl in your employ and I gave a copy of it to her as a gift. I am an artist and a poet, when I create something it is important for me to share it with the person who inspired it. I do not feel I should have to explain myself on this point but lately, when dining in your restaurant, I have perceived a negative attitude toward me by your staff. I particular, I have noticed that the girl I gave the poem to, at her own reservation, or at the behest of the management, goes away ( into the back somewhere), when I come into the restraint.

In my intentions, there is noting to apologize for. I do not know the girl any better than I know any of the rest of your staff. The poem I wrote was not about her, it was about her eyes and where they took me in a particular moment, a moment which passed as fast as it came. If I have in any way caused the girl to feel uncomfortable in my presence, to her I apologize emphatically, I am an intense individual and am prone to being taken the wrong way occasionally.

I would like it to be known that I have been made to feel terribly uncomfortable in your restaurant to the point that I will not be eating there anymore. Let it further be known that a copy of this letter has been sent to your corporate office for their consideration. I am hurt and enraged that it is not possible in this day and age of supposed equality and freedom of expression, that I would be chastised and convicted for what began (and still is ), intended as a gesture of thanks for just helping to contribute to my creativity. I will not be treated as a weirdo or as some kind of stalker type for having freely given the gift of my words. I never expected any reciprocity other than possibly a thank you and a smile. The gift was intended to make the girl feel beautiful and good. They were not a proclamation of love or longing,

I hope that whoever is responsible for this situation is made to realize that, as I see things, I write them down, the actions of your restaurant and staff have caused me great pause and loss of sleep. I am a good person and wish prosperity for everyone around me, all I ask in return is not to be stifled.

Along with the copy of this letter that has gone to your corporate office, I am also sending copies to local media outlets and am in consult with an advocate from the NAACP.

Helens eyes

     
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Anonymous on 03/03/2009:
We live in a society that is filled with all sorts of "characters" - you obviously made this girl feel uncomfortable. For you to be complaining that YOU have been made to feel uncomfortable astounds me. I have a daughter, and I can assure you, I would not want a complete stranger handing her a poem that he/she had written about her eyes. That's just me, call me a prude if you will, I call it being extremely cautius considering the world we live in today.
Anonymous on 03/03/2009:
My 'creep' radar is unable to handle this at this time.
dan gordon on 03/03/2009:
exactly, I was wierded out. If someone wrote me a poem I'd feel less than comfortable being around them. Your intentions may have been sincere but if your poetry is as intense as your writing I'd run for cover myself.
Anonymous on 03/03/2009:
I couldn't get past the first page of this "review" before I had to go take a Lysol shower..glad I'm not the only one that was weirded out.
Anonymous on 03/03/2009:
a lysol shower....that sounds hot!



lol
Anonymous on 03/03/2009:
okay, I LMAO reading this review because I'm assuming it's a joke. On the off chance it's not a joke then dude the best advice anyone can give you is stay away from that BK, stay away from 'Helen' and seriously think about seeking some professional help.
Anonymous on 03/03/2009:
I am 3,000 miles away and still a little creeped out. The fact that you may think it does not give you license to say it... or write it to her. You have made her uncomfortable in her own place of employment, yet you feel aggrieved. Get a grip!
BokiBean on 03/03/2009:
LOL! "creep radar"!
Anonymous on 03/03/2009:
LOL, JC!!
Anonymous on 03/03/2009:
The 'King' just doesn't do it for me anymore.
Anonymous on 03/03/2009:
MissM.. let me know if you need some, I have a little extra..lol
Anonymous on 03/03/2009:
I'm thinking I might flirt with you JC..
Anonymous on 03/03/2009:
ahemm! ahemm!

lol
Anonymous on 03/03/2009:
LMAO!!
DebtorBasher on 03/03/2009:
The poster may have meant the poem to be harmless, there are people still around that just like to pass on a compliment to another with no strings attached. Nothing wrong with that. But everyone is not the same and some people, as stated here found it to be odd or strange. It doesn't matter what anyone else thought of it. What matters is what the receiver of the poem thought of it. If she is just a young girl, she may just be shy to face you now. If I were a few years younger, as a teenager that would have been the way I'd be. There may also be some other reasons, maybe she has a boyfriend who works there with her and she doesn't want to cause a problem, so she might ignore you if there are others who can serve you. And, she may be the way I am now and may feel you might be a stalker, especially if she works later in the evenings and has to leave by herself. The best thing to do, is just continue to eat there as you always have and be yourself. If you're not there to stalk her, as you said...then she will realize that in time and if she doesn't then that's her problem to deal with.
Fenwick on 03/03/2009:
I would like the onion rings instead of fries with my Double Stalker combo meal please.
ChuhBaca on 03/03/2009:
Agree! You creeped her out, Creepy Creeperson!
Anonymous on 03/03/2009:
Great answer, DB. There are as many people who may look at the OP's actions to be wonderfully romantic as there are who think 'psycho-stalker'. Poets and artists are people who speak with their hearts. When those they speak to are Philistines, the reaction is opposite of what the poet desires. Same with narcissistic people who mistake kindness for romantic interest.
bargod on 03/03/2009:
I call bullsh*t.

by the way Fenwick you got me in stiches with that comment.lol.
Anonymous on 03/03/2009:
Depending on the age of this young girl, either she or her parents need to tell the boss that this customer needs to be banned from the premises. I'd probably take it a step further and make sure the police were informed, just in case this guy already has a record, or tries to do something else...it's always better to be too safe then sorry.
Anonymous on 03/03/2009:
Roy, if your judgment is any indication of how your literary talent goes then I hope that your "day job" continues to flourish.
You're lucky that this kid didn't call her BF or her Dad!
What, was telling her that you were some talent scout and giving her some cheesy business card to easy there, Silky?
I have a Daughter in the FF biz and I/we wouldn't have taken too kindly to this friendly gesture.
JMHO
Anonymous on 03/03/2009:
As always in matters of fast food, miss directed love connections and criminal stalking Zzrokk throws up the best answer! Good job there ZZ.
Anonymous on 03/03/2009:
Just doing my "civic duty" Crabs.
Anonymous on 03/03/2009:
You're a good man zzrokk.
Slimjim on 03/03/2009:
You creeped her out, period. No doubt your defense of innocence here was not exactly relayed to her the same way, but I'm guessing the poem wasn't the only thing you've done that makes her uncomfortable. Plus, she is saving face for you by just avoiding you instead of giving you the biz. Take a hint. News flash, your boycott of this location is not going to upset Helen or anyone else associated with that restaurant. In fact, you may have answered a couple prayers.
Slimjim on 03/03/2009:
There was a girl who once told me of a guy who was giving her the biz after she made him a fillet o fish. He gave her a poem too that she wanted me to share with the group here:

"The night is young
Yet my liver can absorb no more of life’s 100 proof nectar
I must dine and dine I shall
You seemed to understand me so well
And greeted me with ol’ #7 as usual
But tonight was not like other nights
I feel cold.. very cold
A chill hits my thigh like an ice cloud from the sky
Torpedoes away! Torpedoes away!
Why has my fish forsaken me!?
And you laugh and mock as I return with my chaps coated in misery.
You are wicked and will taunt me no more!
Andres and keel will beckon my love forever now."
madconsumer on 03/03/2009:
if the girl is under 17 years old, a police report must be made. many states consider this a form of stalking. it is good that her employeer makes her go to the back whenever you come in.


had this been your daughter, and some guy gave her this poem, what would you say?
Anonymous on 03/03/2009:
Fish, bliss and Shakespere!! Talk about a winning combo!!!
Crown Jules on 03/03/2009:
Eew, eew, eew, ick, ick, ick.

Best answers, MM and JC
DebtorBasher on 03/03/2009:
Awwwwwwwwwww...a police report because some guy gave a girl a poem? The poem didn't have anything inappropriate.
I have a box FULL of poems and letters from admirers of my younger days...I NEVER thought of them as a threat or stalker...True, she doesn't know this guy, but come on, he gave her a poem, not a set of handcuffs! Oh wait...I was given a set of handcuffs too...
Anonymous on 03/03/2009:
LOL Basher..times have changed since we were kids though!!

About 2 years ago, my daughter and I were at Lowes. A man walked by and complimented her on her jacket. A very simple thing you think. She said thank you and I smiled and said thank you. I thought nothing of it but while we were shopping I noticed that I kept catching glimpses of him and I suddenly got a very weird feeling. When I checked out I paid attention and sure enough he was following us. I immediately went right back inside and asked for help and of course he took off. Seemed innocent enough..maybe he wasn't really doing anything and the whole thing was a coincidence...but I wasn't going to take my chances and risk it. I'm just saying it's better to be safe then sorry.
Anonymous on 03/03/2009:
Besides every time I read this post, it becomes more unbelievable. I think someone played a joke at our expense.
Anonymous on 03/03/2009:
DB, younger days? What were these letters written with, CRAYONS?!
DebtorBasher on 03/03/2009:
ZZ...until you make good on your promise, and make up for this weekend...you should be in your room!
Slimjim on 03/03/2009:
If we listen to Roy, this seems innocent enough too. I'd like to get the girl's take on this. Funny how the rest of the staff is put off too.
"intended as a gesture of thanks for just helping to contribute to my creativity"
Give me a freaking break!
Anonymous on 03/03/2009:
Oh gee whiz, DB!!
DebtorBasher on 03/03/2009:
Maybe I shouldn't posts my dreams about Slim anymore...he might call the police on me for stalking him in my dreamworld...LOL!
DebtorBasher on 03/03/2009:
JC...it wasn't THAT long ago when I was just a kid!
Slimjim on 03/03/2009:
I guess I should write you any poems then huh DB. I could have borrowed the fish tale above and just retitled it Torpedoes Coated in Misery
Anonymous on 03/03/2009:
Did anyone else notice that the word "restraint" was used rather than "restaurant"? Appropriate, since it sounds like the poor Burger King girl needs to get a restraining order.
A customer at a video store I worked at in University took to giving me greeting cards with long messages about my 'angel-like beauty.' It scared me to death, innocent though his words may have been. He wasn't made to feel welcome in our store, either.
Anonymous on 03/03/2009:
"........An artist and a poet...."
Translation: Unemployed vegan perv!
Slimjim on 03/03/2009:
All I know is, every time I read this about a self proclaimed writer who weirded out a counter girl at a fast food restaurant, I keep envisioning an informative brewing about an angry whopper letting loose on a lap.
jktshff1 on 03/03/2009:
got as far as the vegetarian burger, no such thing...it's a bunch of stuff made up to look like a burger.........call it a veggie pattie..that's what it is. BURGERS ARE MEAT.
DumdHead on 03/04/2009:
Haveing had a number of cashiers work for me I have been down this road. Ban the idiot now and be done with it. One persons inicent flirtation is anothers haraisment. Legally in most states it is the impression of the recipient not the sender that is important. Then I again I just like watching the PD show up and issue a tresspass warrant. Just telling them to leave is no fun. It is even more fun the next time they come you wave at them while calling 911.
Anonymous on 03/04/2009:
A burger can be made of anything. The term is derived from HAMBURG, GERMANY. Chopped beef was made into a pattie.

Dhead, welcome to M3C.
FYI: This site has a Spellcheck feature as well....
Do you "count payroll" as well at your 'biz?'
LittleC on 12/12/2009:
You scared the poor girl. She probably thinks you're some psycho stalker. I don't blame her for hiding from you.
PepperElf on 12/12/2009:
how is this unfair treatment?

as I see it... the OP wrote her a love poem and she ran away
now he's claiming it's "unfair treatment" that she isn't being forced to be around him?


Ytropious on 12/12/2009:
HAHA thanks for bumping such a crazy post, I never would have known about it. This dude is a total creep, you don't WRITE A POEM about a complete stranger. I'd be creeped out if that ever happened to me.
PepperElf on 12/12/2009:
well... I can't fault writing a poem about a stranger.
sometimes it works for poetry.

however GIVING them the poem is where it goes into the level of being creepy
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Blatant Racism at BK
Posted by on
BILOXI, MISSISSIPPI -- Upon going to my local neighborhood Burger King in Biloxi, Mississippi, I found that I was treated like the scum of the Earth.

The store is majorly run and operated by African Americans and let me just say that they make no bones to let every single white person know that they are not welcome and are hated.

The customer service employees refused to talk to me at all. Even when I said "Hello, how are you?" or "Thank you" I got a blank stare and a refusal by them to talk to me.

Upon giving me my order, the two black women in the window, slammed the window shut without a thank you, or even a look. I barely got my hands around the bag before the person basically threw it at me.

When I called to ask the manager about the customer service problems, she was, of course an African American and would not note or even listen to anything that I had to say. She just kept asking me to describe what I meant by "speak" and "what do you mean closed the window?" just stupid, idiotic round-robin nonsense to let me know that she couldn't care less.

This is not an isolated incident, as this happens at this Burger King every single time I go in. I observe them treating other white people like this as well, but they are so courteous, polite and talkative to any African American in the line.

If you're white, don't go to this Burger King. You'll get poor service, racist snubbing and you will not get the correct order. If you are inclined to call the manager to complain about an incorrect order or being treated like garbage over some irrational hatred of all white people.

To the racist employees at that Burger King: I didn't fill out your application for you! If you don't' want to do your job for EVERYONE that comes into your establishment, then maybe you should get another job.

I have secretly video taped the actions of these racists and am building racial discrimination case against Burger King and its employees.
     
Read 51 RepliesAdd reply
User Replies:
Anonymous on 02/14/2009:
Contact Burger king and let them know of your dissatisfaction of this particular establishment. No matter your race you should always feel welcome when going to a establishment
Anonymous on 02/14/2009:
What you describe is extremely poor customer service, which of course is not acceptable. I'm not so sure that it has anything to do with racism. If you truly feel that way, contact the corporate office and suggest they have a "mystery" shopper go in at different times of the day to see what type of corrective action needs to be taken.
Anonymous on 02/14/2009:
John, BA.
Ben There on 02/14/2009:
I am normally the first to say BS when someone plays the race card on this site, but having spent a lot of time in Mississippi I can say that many white people don't like the black people, many black people don't like the white people, and both don't like the Latino community. It is sad.
Slimjim on 02/14/2009:
As your neighborhood location, do you know of any Anglo neighbors that share your observations? If you are on to something, your hidden video is an interesting angle to prove your point. Something you could even shop news stations with. Why gave up the farm and mentioned it here now though?
Anonymous on 02/14/2009:
The original text of this post has been drastically changed since the first three comments were posted (maybe four). There was no mention of "hidden video" earlier, which leads me to believe this was an added "fact" that is not true.
Ben There on 02/14/2009:
This is a two way street. I have seen black people be completely ignored in "white" stores. Will you video that as well?

Instead of spending your energy suing Burger King, focus on improving Mississippi's education system as that would benefit EVERYONE in that state. Being ranked 49 is not something to be proud of.
Anonymous on 02/14/2009:
Great response Ben There!
Nohandle on 02/14/2009:
I think all businesses by law must serve an individual regardless to race, color, creed and on and on. The business isn't required to be polite. What can possibly be accomplished by filing a suit? Will it make the employees nice for a change? Perhaps all those lawsuits in the past have given others the idea to figure what's fair for you is fair for me. Some truth to that but I just go elsewhere when it's obvious to me, and it has been. You don't want my money, I don't give you my business.
Anonymous on 02/14/2009:
What you describe is not racist; rather typical behavior for fast food employees.

Your 'secret video tape" cannot possibly prove anything other than rushed, possibly rude behavior. Nothing even remotely racist. get over yoursekf.
Anonymous on 02/14/2009:
Ben There, thought California was 49th? Guess we must have moved up to 48th, Wow!
Principissa on 02/14/2009:
Racist or not you were treated like dirt. Call their corporate offices and inform them of what's going on in this location. In the mean time go elsewhere and stop patronizing a place that clearly does not appreciate your business.
Anonymous on 02/14/2009:
I do not agree that the behavior is "typical for fast food employees." While customer service in this country is hitting the toilet, the situation the OP describes is extreme and atypical. It's a crap shoot, really. In some BKs, it's great, in others, I'm ignored or grunted at. I haven't seen anything like this, though.
Tiredofbadtreatment on 02/14/2009:
Listen, I thought this site was for the businesses that were being complained/complimented on.

First, to the john fellow. Please don't blame your lack of ability to focus or observe on me. The "hidden video" has been in my post since I originally posted it.

Second, I haven't given up the farm by stating what I did about the video. I don't want to get anyone fired. Everyone who has a job has it because they need it. I don't want to make anyone's children go hungry because I got their mother or father fired.

All I want is for Burger King to notice that this is happening and put a stop to it.

Am I mad? Absolutely. I am infuriated, that I, as a white man, cannot go get a hamburger without facing down two or three African Americans that would just assume kill me as talk to me.

I didn't do anything to them. My ancestors had nothing to do with Jim Crow, or slavery. I'm full blooded Irish and my family didn't get here until the 1900's.

I'm not trying to bad mouth to get attention or a free food coupon. I just want this to stop and if at all possible, for everyone involved to keep their jobs.
Tiredofbadtreatment on 02/14/2009:
Oh and Ben there, how about you focus on the topic and don't speak about things that you don't know anything about. Unless you live here, you don't know anything about it here.
Anonymous on 02/14/2009:
No, the hidden camera reference wasn't there when you originally made this post or I would have said something in my first comment. Say what you want. You were not discriminated against, you had poor customer service. If you were not either blinded so much by your anger or ignorance you would see that I offered you a suggestion in my first post which you so conveniently forgot to mention. But whatever. Stick to your story. Those who read the post before you changed it know.
Ben There on 02/14/2009:
I have spent many years of my life in South Mississippi so I have a pretty good idea of what I am talking about. I remember Biloxi way before the casinos and Katrina.
Anonymous on 02/15/2009:
This user blocked me from viewing their profile. Was it something that I said? LOL
Anonymous on 02/15/2009:
John, first the Forums now the Reviews. You're having one hell of a week, LOL!
Anonymous on 02/15/2009:
This review drips of hatred towards African Americans. I don't care how much you tried to dress it up as bad customer service, it's loud and clear.
Anonymous on 02/15/2009:
LOL wooo hooo! I'm on a roll!!!
Anonymous on 02/15/2009:
You know CJ, you might be on to something.
jktshff1 on 02/16/2009:
There are other places to go in Biloxi, why do you keep going back?
vaughndoby on 02/18/2009:
I live in south Mississippi, and have seen examples as well as being a victim of, extreme racism. Some of you are arrogant and naive enough that any claim to racial abuse is obviously as racist plot in itself. This is completely untrue. Blacks and whites in the south can and do get along fine, but they do remain socially segregated much of the time. This combined with your occasional bad seed leads to the inevitable victimization of one race or another. I've seen it go both ways. From an intelligent, unbiased and non-racial viewpoint, I can tell you that there is by far more racism towards whites than towards blacks. It is not even close.

I can't testify to the claims of this person and his/her experience in one of Biloxi's Burger King. I can say, however, that it is not as far fetched as some of you are portraying it to be.

I held a service station door open for a gentleman one day, and greeted him as he walked through. He suddenly turned to me, shouting racial slurs, followed me around the store, threatening and cursing me. The woman behind the counter was of the same race of the gentleman and slowly shook her head, mouthing the words "I'm sorry." In good judgment, I ignored the gentleman and went about my business.

Only kindness from the opposite race inspired the harassment that I received that day. It still amazes me.
DebtorBasher on 02/18/2009:
I have to agree with the poster of this complaint. If the blacks were treated the same, then it would be a customer service issue...but, if they treated the blacks more professionally and was courteous them, but not to the white customer, then yes it can very well be a racial issue. I've been treated the same way at an Arby's...so, I fully understand how the poster felt and I encourage her/him to go forward with any information and proof that they can get. Good luck to you!!!
Anonymous on 02/19/2009:
So, what you are saying DB is that we as white people (is that a politically correct term) can scream reverse discrimination when we receive bad service, but when a person of color says that they are discriminated against for the same reason then it is just bad customer service? That does not sound fair and it happens on this site all of the time.

Maybe I am taking this post a little more seriously because of our friend that is no longer on this site. But my thing is this white person was not refused service. This white person received their food. Maybe this white person is racist, copped an attitude with the African American workers and that's why he was not "smiled at" or "thanked". I would love to know both sides to the story which we will never get. In my honest opinion he received bad service. Oh, not to mention that he altered the original text of his original compalint when the comments were not going his way to add that he had secretly taped the incident, and then denies it and says the statement was there the whole time. That right there in my opinion makes him a bold faced liar. PERIOD!
Anonymous on 02/19/2009:
I didn't see the original post, but I regard John to be a pretty reliable commentator here (and probably is overdue to be added to my Trust List). So, I'm inclined to believe the part about the video was added later. That said, I have seen racism to be a two-way street. I speak 'Spanglish' out of necessity for patients. A few years ago, I was behind an elderly Anglo woman at a grocery store. The clerk and bagger were both young Hispanic women. The elderly lady was slowly counting her money and the two young women made vulgar comments about the customer in Spanish. The customer had no idea she was being insulted and smiled at the ladies when she paid. In return, the bagger said (in Spanish) "Now get out you old, white dog." Racism is a very sad fact of life and it permeates all cultures. Therefore, I find this post credible, although it has likely been damaged due to revisions by the OP.
Anonymous on 02/19/2009:
In the case you mentioned, yes Doc, that IS discrimination and down right cowardly since the employees did not even have the courage to make their remarks in the language the woman could respond to. Credibility is everything and all we have to go by in these posts is what is written. Editing simple typo's or grammatical errors and sentences that make no sense are a-OK in my book and the OP often takes a beating for spelling errors. But, to add material facts (or lies in this OP's case) washed any bit of credibility he may have had straight down into the gutter. If he had videotaped proof of the incident I would have never made the first comment when this complaint was first posted. It wouldn't have been necessary because he would have had the proof to provide to corporate without an investigation.
Anonymous on 02/19/2009:
I agree (some) John. I find the complaint 'credible' but I cannot vote it 'helpful'. The sad part is, the OP may have added the material to a true story and thereby trying to make it more credible...and ruined it. My lawyer friends tell me that police officers often do this with reports and it's a sure way to lose a conviction. (BTW...welcome to my Trust List!)
Anonymous on 02/19/2009:
John, it drives me nuts when I comment on a particular review, then later my comment makes no sense, due to the OP or admin making changes to the original.
Anonymous on 02/19/2009:
I agree with *CJ* it's fairly obvious this poster has some deep seeded issues with African Americans.
Anonymous on 02/19/2009:
John, great points, as usual.
DebtorBasher on 02/19/2009:
No John, you misunderstood the Basher...I meant if both black and white were treated that way, it would be a customer service issue...but if one and not the other was treated that way, then it could be a race issue. I can see how you read my comment, sorry if I wasn't clear on it. I guess I should have said, "If the blacks were treated that way TOO"...
Anonymous on 02/19/2009:
IMO when your race is the majority, your race occupies most political offices, your race owns most the wealth and your race pretty much calls all the shots you really can't scream racism or reverse discrimination based upon race. That just seems silly. What you got to do if your race is the race in power is to forget about the racial discrimination angle and focus your efforts on finding another victimization grouping that you qualify to join... Me, myself, I'm constantly discriminated against and victimized because of my good looks. Trust me on this one it's not easy being one the beautiful people. Not easy at all and I'm tired of paying that price.
DebtorBasher on 02/19/2009:
Jesus loves the little children
All the little children of the world
Red and yellow, black and white
They are precious in his sight
Jesus loves the little children of the world

Everything is beautiful
In its' own way
Like a starry summer night
Or a snow covered winter's day
Everybody's beautiful
In their own way
Under God's heaven
The world's going to find a way

There is none so blind
That is he who will not see
We must not close our minds
We must let our thought be free
For every hour that passes by
You know the world
Gets a little bit older
It's time to realize
That beauty lies
In the eyes of the beholder

Everything is beautiful
In its' own way
Like a starry summer nights
Or a snow covered winter's day
Ah, sing it children
Everybody's beautiful
In their own way
Under God's heaven
The world's going to find a way

We shouldn't care
About the length of his hair
Or the color of his skin
Don't worry about
what shows from without
but the love that lives within
We're going to get it all together now
Everything going to work out fine
Just take a little time
to look on the good side my friend
And straighten it out in your mind

Everything is beautiful
In its' own way
Like a starry summer nights
Or a snow covered winter's day
Ah, sing it children
Everybody's beautiful
In their own way
Under God's heaven
The world's going to find a way

One more time
Everything is beautiful
In its' own way
Like a starry summer nights
Anonymous on 02/20/2009:
Okay that was weird.
DebtorBasher on 02/20/2009:
LOL!
Anonymous on 02/20/2009:
ROFL okay I am glad you laughed.after I said that I thought it may have come cross rude which was not my intention.
DebtorBasher on 02/20/2009:
CJ...if you look back on my history here, you will see that I've been called a lot worse than "weird" when I first came on here. "Weird" is a compliment to the Basher....LOL!
jktshff1 on 02/20/2009:
The 'Genral weird???????lol!
DebtorBasher on 02/20/2009:
Well now that I look at it, JKT...he/she didn't say that I was weird, he/she said the comment was weird.
DebtorBasher on 02/20/2009:
Obvioiusly, CJ never read about my dreams...LOL!
jktshff1 on 02/20/2009:
Excuses, excuses.
DebtorBasher on 02/20/2009:
The Basher doesn't give excuses...the Basher gives reasons!
I told that to my boss once, and it shut him up...LOL!
jktshff1 on 02/20/2009:
(fingers in ears)....la la la la la......!:)
DebtorBasher on 02/20/2009:
Ewwwwwwwwww...earwax under the fingernails! WASH YOUR HANDS AND CLEAN YOUR NAILS!
Anonymous on 02/20/2009:
Here's a quick HR tip -- Never refer to yourself in the third person or as 'basher' to the boss man. They might get the wrong impression.
Anonymous on 02/20/2009:
ROFLOL!! I better get started on my homework, looks likeit's going to be a LONG night!
jktshff1 on 02/20/2009:
well, I just turn off the hearing aids.
laklisa on 08/18/2009:
I live in the Jackson area and for the most part I believe that everyone gets along. However there are some "bad apples" that insist on committing heinous acts. For example: a home was vandalized last month by someone/group that sprayed KKK on the family's home.
(here is a link if interested: http://www.wapt.com/news/20119477/detail.html )
Its sad that this stuff still happens. We have to live together (meaning in same city/town, state, country) and work together.
I know that there have been times where I have gone through a drive-through and the employee wouldn't reply "you're welcome" when I say "Thank you"...I may grumble about it, but I go on. You can't have everything.
What really disturbs me is the man secretly filming it. I think he has a lawsuit on him for filming the establishment and its employees if they are not aware of it.
Stacie on 07/01/2011:
It's illegal to photograph or videotape in any Burger King. There are signs posted on the doors.
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Improper Food Handling and Bad Service
Posted by on
PARK RIDGE, ILLINOIS -- Let's start with my wanting to advise BK of terrible customer service I received this afternoon, Saturday, 08/20/05 from their 556 Busse Hwy., Park Ridge, Illinois store. This being 2005, one would assume a customer could go to a website and submit an email from the Contact Us link. What you will find is the statement "Communication with Burger King Corporation is not accepted via e-mail." Hmmm, why is that? Is it possible they couldn't keep up with the complaints?

This afternoon I went through the drive through and ordered 1 angus burger and 1 angus burger with ketchup and mayo instead of the bbq sauce. It wasn't bad enough I had to repeat myself no less than 5 times. It wasn't bad enough that when we got to a nearby picnic table and I opened my sandwich it had ketchup and mayo alright, but no lettuce, tomato or onion. Again, I said ketchup and mayo instead of bbq sauce. No, this wasn't bad enough (I'm used to never getting exactly what I ordered at BK). I drive back to the BK and, because the drive through is backed up with 5 cars I park and go in with the sandwich. I ask for the manager, and she saunters overa middle aged stocky woman with short blondesh hair - I add this because I want you to know I talked to the manager. I explain my order. With her bare hands (which she had been changing money with), she takes the top bun off, stares at the sandwich and goes "so you want lettuce, tomato and onion on this?". I say yes, thinking she surely is going to have them make me a fresh sandwich since by now it's almost 15 minutes since I left the drive through. But no, she hands the sandwich over to the girl behind the preparation counter and says "here, put lettuce, tomato and onion on this". The girl takes the sandwich with her bare hands and continues to stick her bare hands in the metal lettuce, tomato and onion containers, putting each on the sandwich. She wraps it in the wrapper I brought it in in, hands it back to the manager who handed it back to me without a word. As I walked out the door I realized who ridiculous this was, the sandwich going from the original person’s hands, to my hands, to the manager’s hands, the girl who put the condiments on, back to the manager and then to me again. After walking out the door I was so aggravated I walked back in and put the sandwich on the counter and said they could keep it, I was going to contact the main office - only to find out they don't want to hear from customers. What a way to promote their high end sandwich. I didn't even bother to get my money back.

What the manager should have said was "I'm sorry about that, let us make you a fresh, hot sandwich." Mind you, I hadn't taken a bite.

One question remains, aren't food handlers supposed to be wearing gloves when they are making sandwiches and each one is putting their hands in the condiment trays? Not one worker was wearing gloves at this location - yuck!!!

Would BK executives have eaten this sandwich handled by the grubby hands of so many of your employees? Is this how your managers are trained to handle this type of situation?

I have contacted numerous people including Chet England (cengland@whopper.com), Director or Product Safety and Regulatory Compliance, Rob Doughty, rdoughty@whopper.com, jchidsey@whopper.com, kmiller@whopper.com, and Pete Pepoff, RPEPOFF@WHOPPER.COM. Not one single response.

It's interesting that the Better Business Bureau site (http://www.bbbsoutheastflorida.org/nis/newsearch2.asp?ID=1&strBCode=06330000&ComID=0633000011003365) indicates:
===========================
Customer Experience

Based on BBB files this company has an unsatisfactory record.
Specifically our files show a pattern of failure to eliminate basic cause of complaints and a pattern of no response to customer complaints brought to its attention by the Bureau.
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Furthermore, it's interesting that McDonald's gives an email contact and a toll free customer service number. http://www.mcdonalds.com/contact/contact_us.html
     
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Dr. Jeecheroo on 09/29/2005:
Your best protest is not going back. I haven't returned to Burger King since my last bad experience with them. I even wrote a complaint about it on here. Their restaurants have really gone downhill in the past few years. I used to love their flame-broiled whoppers over anything McDonalds made, but now they make me sick to my stomach and nobody bothers to clean the place. McDonalds can be pretty bad as well, but I've had worse experiences at Burger King. One time me and my girlfriend ordered two bacon cheeseburger value meals with a Dr. Pepper and a coke. Not only did it take 20 minutes, but we just got one whopper and two cokes. Usually the manager is some fatazz obnoxious black lady who is just as irresponsible as the crew. But it will come back to haunt them.
KenPC on 09/29/2005:
You'd have done a whole lot better if you'd gone to the local board of health and filed a complaint there.
Anonymous on 09/29/2005:
Bad deal vertis. When time permits I try to go inside to order so I can half way see what I am getting ready to eat.
tander on 09/29/2005:
There is no law that says they have to wear gloves.
Anonymous on 09/29/2005:
Showing you racist, stereotyping tendencies, eh doc? I see managers of all sexes, sizes and races at the ones I go to. I don't see all of those problems eithr but that's just me. I am sure that manager doesn't miss your lying, whining @ss anyway!
Anonymous on 09/29/2005:
(either)
Anonymous on 09/29/2005:
you said it yourself: "ketchup and mayo" and one assumes that's all you want asides from the l&t, onion...what you should have said is 'instead of bbq sauce can I get that wit ketchup n mayo'...you should be a little more specific next time. Therefore, no one will mess up your orders as you stated it happens to you in the past. Keep in mind that people are not mind readers.
Anonymous on 09/29/2005:
Good point. ^^^
AZJEM on 09/29/2005:
The manager should not have touched the food after touching money without washing her hands. The food prep people don't wear gloves but they aren't touching the money either. Very dirty!
How come you asked for the manager though? Why couldn't you just tell the front person your order was wrong? They are used to that I'm sure?
CrazyRedHead on 09/29/2005:
No, there is no rule about having to wear gloves. I would rather see someone wash there hands than wear gloves. Gloves can be even more of a health hazard. Just because they were gloves doesn't mean that they or the food is clean. She asked you if all you want is the missing condiments. You didn't state that you wanted a new sandwich. And since you didn't state it, you got what you asked for.
Ponie on 10/01/2005:
All this hoopla over ONE sandwich? Perhaps you should eat at home in the future. Even in high-end restaurants, you can't see how the food is handled.
slopshop on 10/22/2005:
Maybe you should have asked them for their head office phone number if they are a franchise or corporate store there has to be an office number. Emails are impersonal and people receiving them at the coporate level probably assume your situation wasn't an emergency and that you over reacted. And oh about the gloves, I am so tired of hearing people complain about the people in the kitchen not wearing gloves. I work at Burger King in Ontario, Canada and this past summer tourist season was the worst I've ever seen people calling out to me in the kitchen, miss...miss, I looked up and the landy is like you should be wearing gloves. I said we don't have to wear gloves here in Ontario and she used two of her fingers to imitate the ganging look. I was also on cash one day and a customer said to me...why isn't anyone in the kitchen wearing gloves? I responded by saying because we don't have to wear gloves here in Ontario. Look at it this way. Something touches your hands in the kitchen you are surely to feel the yuckiness of it, but on the gloves you don't have the same feeling, so some people may not feel the need to rush and wash their hands right away. I am far more worried about what their gloved hand has touched opposed to their bare hands. Lets say someone drops the box of gloves of the floor or get knocked over, whatever the case may be, some or all fall out and rather than listen to a manager screeching about the cost of the darn things you put them back in the box, not me but other staff per se. What happens next? Some unknowing person comes along puts a pair on and goes and makes food. Are you really any safer? not likely! Gloves have their place as all things in restaurants do but not making food all the time. I put them on if I'm preping frozen grilled chicken, I find it easier to use my gloved hands instead of the blue tongs. Sorry its just the way it is in this world. In fact near Toronto, Ontario there is one district where they either don't allow or it's not mandatory for the restaurants to use nail brushes in the establishment. I believe its not allowed although can't remember for certain. Sorry I'm just long winded somedays.

anonymous on 03/01/2014:
I hear you. I went to the new A and W at Pape and Danforth and the female food handler was grabbing the onions etc from the containers with her bare hands and putting the toppings on the burger. I asked to speak to the Manager. He said that is the way we have always done it. Another customer said you don't use gloves? He said no because the risk of cross contamination is greater when using gloves. I said I was going to report them. Later I said to the female at the counter, she uses the washroom, you don't know for sure if she washes her hands afterwards. That is why they are supposes to wear gloves. Discard them when leaving the work area and put new ones on when returning to work area. No contamination!!
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DISCRIMINATION
Posted on
HOUSTON, TEXAS -- I HAD A FEW INCIDENTS WITH AN ASSISTENT MANAGER FROM A BURGER KING RESTAURANT IN HOUSTON TEXAS (FONDREN) THAT I CONSIDER DISCRIMINATORY.

THE FIRST INCIDENT OCCURRED COUPLE OF YEARS BACK. SHE LAUGHED AT ME AND SAID THAT SHE COULD NOT UNDERSTAND WHAT I WAS SAYING TO HER WHEN I WAS PLACING MY ORDER AFTER REPEATING THE ORDER SEVERAL TIMES. SHE KEPT GRABING HER EAR AND SAYING 'I CANNOT HEAR YOU. I CAN'T UNDERSTAND YOU.' SHE KEPT SAYING THIS OVER AND OVER.

SHE ACTED AS IF I HAD SPEECH IMPAIRMENT, HOWEVER I DO NOT HAVE A PROBLEM WITH MY SPEECH.

I COME FROM A HISPANIC BACKGROUND, AS FOR THIS PERSON HER BACKGROUND IS AFRO/AMERICAN OR BLACK.

I CALLED THE RESTAURANT MANAGER OF THAT LOCATION BUT SHE ANSWERED AND MADE FUN OF ME AND HANG-UP THE PHONE. I WROTE TO THE CORPORATE OFFICE, BUT NEVER GOT ANY RESPONSE.

I STOPPED GOING TO BURGER KING AND I SHIFT MY PREFERENCE TO OTHER RESTAURANTS THAT SHOWED BETTER TREATMENT TO THEIR CUSTOMERS.

RECENTLY, MY DAD INVITED US TO BURGER KING ONE NIGHT AFTER COMING FROM WORK, 10/29/01 AT 9:35 P.M., BUT ASKED ME AND MY SISTER TO GO AND GET IT. I WAS VERY RELACTANT THOUGH I WENT ANYWAY.

WE ORDERED AT DRIVE-THUR, WE WERE THE ONLY CUSTOMERS AT THAT MOMENT. AFTER I PAID TO THE CASHIER, THE SAME ASSISTANT MANAGER WAS THERE. SHE SAW ME AND RECOGNIZED ME AS I RECOGNIZED HER AS WELL. ANOTHER CAR DROVE UP BEHIND US. SHE TOLD THE CASHIER TO MOVE US UP FRONT. HE TOLD ME THAT HE WAS GOING TO BRING THE FOOD. WE MOVED UP FRONT THE BUILDING. THE OTHER CAR LEFT. FEW MOMENTS SOMEONE WAS BANGING AT THE DOOR OF THE BUILDING FROM INSIDE REALLY HARD. I HEARD A VOICE AND I TURNED AROUND WHEN I SAW THE ASSISTANT MANAGER. SHE RUDELY AND VERY UNPOLITELY 'TOLD' ME TO MOVE UP AGAIN BACK TO THE DRIVE-THROUGH WINDOW THAT I WAS GOING TO GET MY FOOD THERE. I ASKED, 'SO WHY DID YOU MOVE ME? SHE ANSWERED 'HE SHOULD HAVE TOLD YOU TO PARK ON THE SIDE AND WALK TO THE DRIVE-THROUGH WINDOW AND PICK UP YOUR ORDER THERE.' SHE WENT IN AND LOCKED THE DOOR. SO I DROVE BACK TO THE WINDOW. I ASKED THE CASHIER THAT IF SHE DISCRIMINATED AMONG CUSTOMERS ACCORDING TO THEIR RACE AND ETHNIC GROUPS. THE CASHIER TOLD ME THAT 'SHE HAD SAID FOR ME TO PARK AND WALK TO THE DRIVE-THROUGH WINDOW AND PICK UP MY FOOD THERE. HE HAD MADE A MISTAKE WHEN HE SAID THAT THEY WERE GOING TO TAKE IT TO ME.'

AS FAR AS I KNOW RESTAURANTS HAVE THE POLICY THAT LATE AT NIGHT AFTER THEY CLOSE THE INSIDE LOBBY THEY ONLY TAKE ORDERS THROUGH DRIVE-THROUGH. BUT THEY 'DO NOT' TAKE ORDERS, OR GIVE ORDERS OR ANY OTHER TRANSACTION TO 'ANYONE' WALKING. SO, WHY WAS I AN EXCEPTION THIS TIME? CAN SOMEONE ANSWER ME THIS QUESTION?





To help keep me as a potential future customer, I would like the following:

IF MY CASE HAD MERIT OR ANY POSSIBILITY TO FILE A FORMAL COMPLAINT AND SUE BURGER KING I WOULD DO IT. I BELIEVE THAT NO MATTER HOW DIFFERENT WE ARE, NO ONE HAS THE RIGHT TO MISTREAT ANY PERSON BECAUSE OF THE WAY THAT PERSON LOOKS OR SPEAKS.

At the very least I would like a response from your company regarding this incident. Thank you for your time.
     
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Anonymous on 11/15/2001:
I would speak to the manager if I were you.
Anonymous on 05/07/2003:
That manager should be fired! Her behavior is rude, unprofessional and definitely discriminatory. I've worked in management and I would never treat any of my customers like this, regardless of their race, disability (real or perceived)and appearance - though it's not always easy. (I have a problem with people who wear tattoos, wear multiple body piercings and use the f-word all the time.)
Anonymous on 10/06/2003:
I work for a Taco bell in Michigan. when minorities or people with speech impediments come in I do admit I do have problems understanding them. But I focus hard on trying to understand them so that I can make it right. I am polite. I have taken orders from people whom are deaf, or speak poor English, and best of all, they left happy. I do feel yer case is definitely discrimination however. You see, she wasn't even really trying to understand you, wasn't trying to make it right, just make an ass of you which is unacceptable at any position in the company, crew or management. It seems all burger kings around me are poorly run. The only reason I used to eat there is cause I had a "hook up" and free fast food is the best thing in da world, mostly cause its free. But I better shut up now. You have witnesses, call the BBB! call a lawyer! You deserve respect too, don't let them abuse you, show them you are willing to stand up for yourself!
Anonymous on 12/15/2003:
I feel this kind of treatment towards customers is so evil, so ugly, so rude! There is no words to describe when one goes into Burger King to have a nice time satisfying your appetite but, the worst happens!!! I know because I have been discriminated and my Daughter and Husband like wise. I'm so so pissed and will be contacting anyone and every avenue to solve this problem especially with Burger King! p.s. by the way, I am Asian
davie7 on 02/10/2004:
If I were in this person's shoes, I would go right to the top. If nothing is done,then I would sue the hell out of them. No reason to treat anyone like this. Especially, when you rely on customers for your paycheck. Someday, these rude SOB's will pay the price.
Anonymous on 03/22/2007:
Sp wjem dod upi get fired from this location.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Worst Service Ever
Posted by on
Rating: 1/51
NAPANEE -- July 10, 2014. Burger King Eastbound off 401 between Napanee and Kingston. At "On The Go" highway stop. WORST BURGER KING EXPERIENCE EVER! Waited more than 20 minutes for my good while others around me were served. I ordered two standard burgers - no changes. Manager and Supervisor both rolled their eyes, were rude, were confrontational and threatening when I questioned when I would be served and if I could have my money back. Eventually left as my bus was leaving without my money or food. The Manager was incompetent and her staff incapable of doing their jobs. Worst experience ever. Will never return to this highway stop. Will never return to a Burger King.
     
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StarEmpty StarEmpty StarEmpty StarEmpty Star
One French Fry on "Fry Burger "
Posted by on
Rating: 1/51
NORTH HOLLYWOOD, CALIFORNIA -- Just returned from my visit to BK. Ordered two of their "fry burgers" (no mayo) and 2 value rib sandwiches. One fry burger had one French fry on it, the other had a whole 2 French fries!!!! What made it worse, both burgers had mayo (I hate mayo) I was not going to walk all the way back!!!! My dogs were quite happy (lets face it they lick their rear ends so taste to them is not that important LOL). I wanted to let people know if their hungry and near Burger King #2241 (corner of Coldwater Canyon and 12853 victory Blvd. ) proceed west on victory about 1/2 block and visit McDonalds!!!! By the way attempted to contact BK by telephone (818-760-0961) all I got was a busy signal!!! [There] must be a whole lot of dissatisfied customers LOL!!!
     
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Service
Posted by on
Rating: 2/51
TOMS RIVER, NEW JERSEY -- On Dec 10, 2013 while at Burger King on Fisher Blvd in Toms River, NJ, I ordered a whopper with cheese meal. I told the girl at the counter that I didn't want pickles on it. When I got my food I sat down to eat it and the whopper had about 3 pickles on it. When I went back to the counter to complain the girl at the counter said I never said no pickles, which I did. I asked her for a replacement or my money back she said she can't do any thing. So I asked to see the manager, so she called the manager who was a young lady by the of either Donna or Diana. I explained what happened the manager said she was sorry for what happened and replaced my whopper and an extra fries as she said mine probably got cold by coming up to ask about my sandwich. To me the service by the counter person was not customer nice. If it wasn't for the manager I might not of came back to Burger King again. But I'll give you's another chance for the politeness of the manager.
     
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