Burger King Consumer Reviews - Page 5

COLORADO -- My daughter and I went through the drive through, ordered two number 8s... they gave us two number tens... I went to correct it, told them I ordered a number 8s and she called me a liar. She said they all heard us say 10, but that is not true. She even accused me of calling her a liar. When I corrected her she got mean and told me she was tired of **you people**. I am a white woman, I thought... she being Mexican, then continued to say something in Spanish and once again called me a liar.

I told her I could speak Spanish and that I was just as Spanish as she. I am also very little Spaniard. I understood the ugliness, the argument continued. I told her I know what I ordered and I know what she said. She then made it personal, “you people think you can come in here and...” she said, I stopped her. I explained I am the client. Now the way I see it, it should have ended there, but it continues in Spanish.

I don't really understand why she decided to continue the argument, rather than to just have replaced the food. But to be told I am a rich (B) and "What are you doing at Burger King?" and to be so hateful as to continue on. Now to be honest I am a wealthier woman, but I don't fault her for having to work for a living. I did inform her of that and that it was not my fault I didn't need to work and she did.

I was treated badly because the woman thought I was white rich woman and couldn't understand her Spanish words. I just decided to ask for my money. She battled a bit, I also asked how much I owed for my grandson nuggets. She refused to tell me so I tossed $5 on the counter. The woman didn't even write up the product.

ALGARVE PORTUGAL -- Just for people who enjoy fast food, avoid the Burger King outlet in the Algrave shopping center. Was there recently (days ago) actually with my husband & our three year old daughter. We headed straight for Burger King feeling very hungry. I ordered a Whopper meal to suddenly start biting into two pieces of metal. It broke my tooth straight away. I could feel the nerve in my back tooth. It cut the inside of my mouth apart from chipping another tooth, not a nice experience at all.

I complained straight away & took the burger & one of the pieces of metal to the counter where the staff were friendly enough to talk to & recommended me going to a dentist & they would sort out the bill! In this day & age I think in a food chain as big as Burger King that it's not good enough if it had of being my three year old daughter that had of bit down on it or even choked it would have been a lot more serious.

Obviously this came from one of the machines or tools used to prepare or serve the food. This very bad practice from Burger King. I think it's not good enough what so ever. OK sometimes in the food chain objects or things appear in food from time to time but not pieces of metal. I have kept a small piece of this to prove it was metal. I think Burger King needs seriously to look into this matter before someone else gets injuries.

Due to the same "I'm sorry" I normally don't complain too easily but I think it needs to be highlighted to the public & tourists who dine in the food mall. It sparked great concern to myself & my family who all eat here regularly. I'm a tourist from Ireland who travels up to four or fives times a year & eat in the mall very often they think needs to be looked into ASAP. It's caused me a day at the dentist, a lot of discomfort down into my jaw & ear apart from still not being able to eat properly still five days on. I'm very fussy when it comes to food but this has completely put me off Burger King for good!!!

SAN ANTONIO, TEXAS -- Aug 25, 2012... After shopping with my family and my kids were exceptional during this outing I promised them all (3) ice cream after viewing their advertisement on television. I have always been a fast food junkie and after the addition of ice cream at Burger King I figured I would indulge and for 50 cents you can't beat that for the price.

Upon placing my order for 3 cones as advertised I was informed that the price was 89 cents per cone not 50 cents as the television ad had stated. Only upon prying the info out of the clerk that they indeed have 50 cent cones but what also informed that price was only valid if I purchased a meal. "What the ** are you talking about" as I guess no one had challenged him on this issue before.

My wife calmed me down and we proceeded to pay full price for the ice cream. The following night the commercial appeared on TV again and as luck would have it my TIVO was on so I saved it for my wife to view. Nowhere does it require you to purchase a meal in order to receive an ice cream cone for 50 cents. I am not about disappointing my kids and I was thinking, what if I had been a single parent with 2 kids and only 2 dollars available. Please don't fall prey to this scam.

The Burger King in question is located at 16711 Nacogdoches Rd. San Antonio, Texas 78266. Now the ad in the store reads: Add a cone for 50 cents... Meaning you may purchase a cone for dessert for 50 cent not you have to buy a meal to add the cone for 50 cents. Who the ** hires these people to run these stores. As far as I am concerned someone owes me some ice cream. This may appear petty but this over the top as far as stupidity of the fast food clerk. Thanks for listening.

JACKSON, MISSISSIPPI -- On May 02, 2012 I entered into Burger King located at 4302 North State St., Jackson, MS to take home a 3-pc. chicken strips with an order of onion rings and a 12 oz. strawberry shake. While waiting for my meal, a young lady that appeared to be maybe the manager on-hand, seemed as though she was doing all of the work. It looked as if she was the only female there and the others were male workers. As she was trying to get the order out, a couple of the young men was just playing around and not doing their jobs. As I was standing there waiting for my food and as she was calling out for the cook to put a fresh order of onion rings on, it seems that the cooks disappears.

The young lady left from the front counter, running towards the back calling outing looking for the cooks. I hear her telling one of the that he need to get off the phone and that she need more onion rings. As she was telling the young men that they need to do their job, I hear nothing but profanity - the words ** coming from the cook in the back. At first I thought my ears were deceiving me, but when I heard him repeat it again, I asked the young lady to refund my credit card because I felt that it was very disrespectful as a customer to be subjected to that type of language while patronizing any business.

I told the young lady that I didn't appreciate it and I thought it was a disgrace for any customer to come into an establishment and hear that. They were talking as though I was not standing there. What happened to good customer service when people took pride in their jobs and making the customer happy by giving great service?

HUNTINGTON BEACH, CALIFORNIA -- COMPLAINT; STORE #4257 - 19800 BEACH BLVD. HUNTINGTON BEACH, CA 92648 (01-01-2012) - I am so pissed off I can hardly write. I've been going to this particular Burger King for over 10 years... I was never insulted like this before. I am a handicapped senior citizen. I ordered lunch and usually sit at one of the 3 tables with chairs. (I have 2 metal knee replacements) so it's very hard to twist my legs into a booth. Your worker in the pictures had stuff on all 3 tables including baby stuff and a baby bottle, I had to squeeze in sideways at a booth right next to him. He completely ignored me and was sitting at the first table texting on his phone.

While the baby was throwing his keys on the floor and running around my table. He never asked if I needed one of the tables he was occupying. There was another employee having his lunch at the last table. At first I thought the boy was just a rude customer, until I noticed he was talking to the worker next to him and the manager behind the counter. Also in pictures. I was just about done eating. Then I took out my cell phone and started taking pictures, that's when he stopped texting, got up cleared the table he was sitting at and got the baby off the floor.

He went to the side door and talked to his manager, they both looked and the boy went back to work, trying to hide from me. They never apologized or nothing. I really pissed off. I think your help in this store needs a talking to, I'm not looking for any free hamburgers, I'm just pissed, cause I eat at Burger King about 3 times a week. I hope this helps you control some of the attitude at this store. What got me so pissed is he could see that I was having a hard time fitting into the booth. But he was having fun watching me struggle to eat in the booth. I never received a answer from Burger King - I guess they just don't care about their customers.

SOMERVILLE, MASSACHUSETTS -- I have had a problem on more than one occasion with the Burger King in Somerville, Massachusetts, located on 185 Somerville Avenue. The people who work there don't speak very good English, which has made it difficult when placing an order in the drive through. I am often asked to repeat my order at least 4 or 5 times, only to find it is still wrong when I receive it, or something is missing.

In addition, I have ordered a "PLAIN" iced tea and was given a sweet iced tea, loaded with sugar. This has happened to me twice. The second time, I was told there was no plain iced tea, obviously no ice either. Just tea in a large cup. I asked for a diet Coke instead. Again, no ice.

There have also been instances where this particular establishment closes early, even though the lights are on inside, the menu and microphone area where you place orders are lit up. According to the drive through window, they are supposed to be open until midnight. I work the over night shift at my job and stop by there sometimes on my way to work, to pick up some dinner, and find it frustrating when I am literally ignored by the women inside cleaning, who want to close early.

Someone needs to tell them they are open until midnight, and remind them to wait on customers until that time. This has been an ongoing problem at this Burger King. I complained about this once before, and it was OK for a while, but it's starting to happen again. I don't think the management/owner would appreciate knowing his night staff are losing business. In the past when they didn't ignore people, it was not unusual to see a line of cars at the drive through from 11:30 pm to midnight.

I would also like to know why Burger King hires individuals who have a limited understanding of the English language, who will be assisting English speaking customers. It is very frustrating when they make you repeat your order several times, and still manage to screw it up.

NASHVILLE, TENNESSEE -- First I'd like to say that I am a self employed service contractor. I travel to other cities and work in and around Nashville and to the Murfreesboro areas. I always alternate between fast food places so I don't get tired of the same thing each day between jobs. My main concern the fact that the BK Fish Sandwich has shrunk over the past year to almost a breakfast sausage and biscuit size. It's really pitiful!! And the fries have become larger and less of them in a regular meal (I like the longer thin fries).

Now, I know that you guys have to make money but some of us cannot eat meat, if you can call it that, and the only thing left on your menu is fish or chicken, so why are you cutting these down to children meal sizes? First it was the size of the fish patty that shrunk, now it's the bun!! Are you sure you want to keep your customers happy and fill them up at the same time? Or are you just interested in how to crunch the numbers game? You know, nobody makes a fish sandwich like you guys do or did until recently...

I've noticed that the Whopper is still the same size as well as your other burgers although I can't eat them now. Still, I'm puzzled as to why the big change in the fish sandwich? Are you not selling enough of them to keep them on the menu? Thinking about doing away with them altogether? If so, then I can take my business else where... Another thing is the wait time. I waited for almost 20 minutes to get my fish sandwich the other day and it was 1:30 in the afternoon.

The place was not busy and they only had one person serving the drive window and the front end at the same time. Then when the sandwich was in the pick up area, it stayed there until the girl was done at the pick up window and still waiting on the fries. It was then taken down from the main area and placed on a tray and then it sat there for another 5 minutes until the fries came up and finally given to me. You know how I felt, I don't have to tell you the rest... All I can say is why Burger King? Just Why?

WARMINSTER, PENNSYLVANIA -- I was returning home from the emergency room around 11:45PM on Thursday 10/11/11 and hadn't eaten since that morning and was looking forward to a hot meal. Arriving at the drive-through window I was greeted by a less than cheery gentleman who had a very limited command on the English language. After going back & forth several times repeating my order we finally pulled around to the service window. I was handed a bag of food out of the window with no "thank you", "have a nice night", nothing.

Now I realize this particular restaurant was getting ready to close in about 15 minutes but was that a reason to be abrupt in handling customers? Just coming from the emergency room I was too tired & hungry to worry manners or the lack of them. I live less than 5 minutes from this Burger King and when I got home to my kitchen to eat my meal I was horrified by how bad it was. The sandwich was apparently sitting under a heat lamp for quite a while. The first bite was so nasty I couldn't take a second bite. The cheese on the sandwich was so dry and hard it brought up a gag reflex, the fries were so hard you could snap them (inedible).

This nasty mess came with a soda so I thought I'd just drink my soda and go bed with a bad end to a bad day. They couldn't mess up a drink, right? Wrong! I'm diabetic and cannot drink sugared drinks. It wasn't the diet drink I ordered. I've had less than pleasant experiences at this same Burger King in the past but I think last night's horrendous experience was the proverbial straw that broke the camel's back.

I've read that Burger King isn't doing so great on the market & with too many similar experiences such as mine it's no wonder. I spent $6.99 for this foul "meal" and in these economic hard times who can afford to throw 6.99 in the garbage? I waited 'til the following morning to write my concerns to give me a chance to calm down & get over the day I had but I woke up still as concerned as I was the night before. Feel free to contact me if you'd like to discuss this further.

OK, so the kid wanted to go to BK today for lunch so I agreed. As I pulled into the parking lot, I notice a big sign on the window that says "$1 Iced Tea fresh brewed". Now I love McDonald's Sweet Tea so I'm thinking, "Great now I'll have another choice of FF places since BK now has (what I call) Sweet Tea". We go in and order and get our cups. I put ice in the cup and starting dispensing the brewed sweet tea and notice that the color is kind of dark. OK, maybe they made it strong. I've had strong tea before. I take a sip and instantly knew that there is no way this can even come close to tasting as good as McDonald's.

I wouldn't classify this as "unsweet tea" but for me, it might as well have been. Now if some of you think McDonald's makes their tea too sweet, then maybe you'll like this one. I also think it might be whatever brand they use that tastes different. I stopped and asked the manager if it was something that was prepacked or is made by each location thinking maybe another location would have better tea. She told me that all they do is put some kind of package in a machine and it does the rest. The only part that they add is the sugar. So unless somewhere, someone gets carried away with the sugar, I don't see myself ordering this again.

She also mentioned that they have only had this for about a week. Maybe I'll be brave after some time and see if they improved their recipe. I don't classify this as a complaint since it just wasn't to my liking. Someone else may love this stuff as much as I love McDonald's sweet tea.

ATLANTA, GEORGIA -- On July 23rd at 10:44 am I decided to stop at my local Burger King restaurant at 3983 Buford Highway to get a bit to eat on the way out of town. Well on the way into the restaurant I passed one employee that was cleaning the windows and she was very nice and spoke to me on the way in. When I entered the restaurant there was a couple eating so I proceeded to the counter to place my order.

I waited for about eight to ten minutes and in the meantime one person passed me on the way to the drive thru window saying nothing to me then the a male with a headset came in and went to the freezer wearing black and white. I figured that he was one of the manager. While he was in the freezer another employee came in and again said nothing to me. When the manager came out of the freezer he and the employee that had just entered went to the counter and started making sandwiches and started joking and the whole time I am still waiting to be served. Even if they had just acknowledged me I would have been OK with that but it never happened.

I at this point had enough and I was not going to make a scene. At this point I walked out. Well I guess the whole have it your way was not happening at this Burger King so I would took Burger King's advice to have it my way - just have it my way somewhere else since it was apparent to me that they did not care about providing me with any service at that time. Even an acknowledgment to say "€œMay I help you"€ or "€œI will be with you in a minute"€ would have been fine with me.

So I went across the street and got the service that I was expecting from Burger King. Well for me since this is not the only time that I have had problems with service and being in the service field I made up my mind that if they don'€™t want my service then I know that there are other companies that will welcome it.