HOUSTON, TEXAS -- I HAD A FEW INCIDENTS WITH AN ASSISTENT MANAGER FROM A BURGER KING RESTAURANT IN HOUSTON TEXAS (FONDREN) THAT I CONSIDER DISCRIMINATORY.
THE FIRST INCIDENT OCCURRED COUPLE OF YEARS BACK. SHE LAUGHED AT ME AND SAID THAT SHE COULD NOT UNDERSTAND WHAT I WAS SAYING TO HER WHEN I WAS PLACING MY ORDER AFTER REPEATING THE ORDER SEVERAL TIMES. SHE KEPT GRABING HER EAR AND SAYING 'I CANNOT HEAR YOU. I CAN'T UNDERSTAND YOU.' SHE KEPT SAYING THIS OVER AND OVER.
SHE ACTED AS IF I HAD SPEECH IMPAIRMENT, HOWEVER I DO NOT HAVE A PROBLEM WITH MY SPEECH.
I COME FROM A HISPANIC BACKGROUND, AS FOR THIS PERSON HER BACKGROUND IS AFRO/AMERICAN OR BLACK.
I CALLED THE RESTAURANT MANAGER OF THAT LOCATION BUT SHE ANSWERED AND MADE FUN OF ME AND HANG-UP THE PHONE. I WROTE TO THE CORPORATE OFFICE, BUT NEVER GOT ANY RESPONSE.
I STOPPED GOING TO BURGER KING AND I SHIFT MY PREFERENCE TO OTHER RESTAURANTS THAT SHOWED BETTER TREATMENT TO THEIR CUSTOMERS.
RECENTLY, MY DAD INVITED US TO BURGER KING ONE NIGHT AFTER COMING FROM WORK, 10/29/01 AT 9:35 P.M., BUT ASKED ME AND MY SISTER TO GO AND GET IT. I WAS VERY RELACTANT THOUGH I WENT ANYWAY.
WE ORDERED AT DRIVE-THUR, WE WERE THE ONLY CUSTOMERS AT THAT MOMENT. AFTER I PAID TO THE CASHIER, THE SAME ASSISTANT MANAGER WAS THERE. SHE SAW ME AND RECOGNIZED ME AS I RECOGNIZED HER AS WELL. ANOTHER CAR DROVE UP BEHIND US. SHE TOLD THE CASHIER TO MOVE US UP FRONT. HE TOLD ME THAT HE WAS GOING TO BRING THE FOOD. WE MOVED UP FRONT THE BUILDING. THE OTHER CAR LEFT. FEW MOMENTS SOMEONE WAS BANGING AT THE DOOR OF THE BUILDING FROM INSIDE REALLY HARD. I HEARD A VOICE AND I TURNED AROUND WHEN I SAW THE ASSISTANT MANAGER. SHE RUDELY AND VERY UNPOLITELY 'TOLD' ME TO MOVE UP AGAIN BACK TO THE DRIVE-THROUGH WINDOW THAT I WAS GOING TO GET MY FOOD THERE. I ASKED, 'SO WHY DID YOU MOVE ME? SHE ANSWERED 'HE SHOULD HAVE TOLD YOU TO PARK ON THE SIDE AND WALK TO THE DRIVE-THROUGH WINDOW AND PICK UP YOUR ORDER THERE.' SHE WENT IN AND LOCKED THE DOOR. SO I DROVE BACK TO THE WINDOW. I ASKED THE CASHIER THAT IF SHE DISCRIMINATED AMONG CUSTOMERS ACCORDING TO THEIR RACE AND ETHNIC GROUPS. THE CASHIER TOLD ME THAT 'SHE HAD SAID FOR ME TO PARK AND WALK TO THE DRIVE-THROUGH WINDOW AND PICK UP MY FOOD THERE. HE HAD MADE A MISTAKE WHEN HE SAID THAT THEY WERE GOING TO TAKE IT TO ME.'
AS FAR AS I KNOW RESTAURANTS HAVE THE POLICY THAT LATE AT NIGHT AFTER THEY CLOSE THE INSIDE LOBBY THEY ONLY TAKE ORDERS THROUGH DRIVE-THROUGH. BUT THEY 'DO NOT' TAKE ORDERS, OR GIVE ORDERS OR ANY OTHER TRANSACTION TO 'ANYONE' WALKING. SO, WHY WAS I AN EXCEPTION THIS TIME? CAN SOMEONE ANSWER ME THIS QUESTION?
To help keep me as a potential future customer, I would like the following:
IF MY CASE HAD MERIT OR ANY POSSIBILITY TO FILE A FORMAL COMPLAINT AND SUE BURGER KING I WOULD DO IT. I BELIEVE THAT NO MATTER HOW DIFFERENT WE ARE, NO ONE HAS THE RIGHT TO MISTREAT ANY PERSON BECAUSE OF THE WAY THAT PERSON LOOKS OR SPEAKS.
At the very least I would like a response from your company regarding this incident. Thank you for your time.
NAPANEE -- July 10, 2014. Burger King Eastbound off 401 between Napanee and Kingston. At "On The Go" highway stop. WORST BURGER KING EXPERIENCE EVER! Waited more than 20 minutes for my good while others around me were served. I ordered two standard burgers - no changes. Manager and Supervisor both rolled their eyes, were rude, were confrontational and threatening when I questioned when I would be served and if I could have my money back. Eventually left as my bus was leaving without my money or food. The Manager was incompetent and her staff incapable of doing their jobs. Worst experience ever. Will never return to this highway stop. Will never return to a Burger King.
NORTH HOLLYWOOD, CALIFORNIA -- Just returned from my visit to BK. Ordered two of their "fry burgers" (no mayo) and 2 value rib sandwiches. One fry burger had one French fry on it, the other had a whole 2 French fries!!!! What made it worse, both burgers had mayo (I hate mayo) I was not going to walk all the way back!!!! My dogs were quite happy (lets face it they lick their rear ends so taste to them is not that important LOL). I wanted to let people know if their hungry and near Burger King #2241 (corner of Coldwater Canyon and 12853 victory Blvd. ) proceed west on victory about 1/2 block and visit McDonalds!!!! By the way attempted to contact BK by telephone (818-760-0961) all I got was a busy signal!!! [There] must be a whole lot of dissatisfied customers LOL!!!
TOMS RIVER, NEW JERSEY -- On Dec 10, 2013 while at Burger King on Fisher Blvd in Toms River, NJ, I ordered a whopper with cheese meal. I told the girl at the counter that I didn't want pickles on it. When I got my food I sat down to eat it and the whopper had about 3 pickles on it. When I went back to the counter to complain the girl at the counter said I never said no pickles, which I did. I asked her for a replacement or my money back she said she can't do any thing. So I asked to see the manager, so she called the manager who was a young lady by the of either Donna or Diana. I explained what happened the manager said she was sorry for what happened and replaced my whopper and an extra fries as she said mine probably got cold by coming up to ask about my sandwich. To me the service by the counter person was not customer nice. If it wasn't for the manager I might not of came back to Burger King again. But I'll give you's another chance for the politeness of the manager.
MONMOUTH, ILLINOIS -- I got there and the supervisor/manager waited on us. She claimed everything's fresh especially those what they call Fantastic Fries....or so. Very salty I paid $2.49 for the large ( like a small ) and almost empty no kidding, I came back and showed her and she said they don't pack them anymore. I said is that for $2.49? After she said yes, she took from me and added some more scraping the scoop on the pan, putting all the salt in those little round box. Nasty fries both kind they have., I told her that no wonder why people still choose McDonalds. She replied yes, and seems like she doesn't care...well she is not the owner.
DELAWARE REST AREA ON I-95, DELAWARE -- I saw poster for the new King sandwich and thought to give it a try. It was around 3 pm on 11/19/2013. This was the worst sandwich I had eaten. The meat was cold, and was apparently sitting there for ages already cooked. The slice of cheese was cold. The French fries were cold and soggy. I called the management on the number listed on the receipt and was told that the manager was not available but they took my phone number and name and was told that the manager will call me. Three days and I am still waiting. Why don't they learn how to run the business from McDonalds is beyond me. Would never go to Burger King again.
MONROE, OHIO -- I work in Monroe Ohio, and I went to Burger King for lunch, I only have thirty minutes for lunch. I went inside and didn't even get waited on until fifteen minutes after twelve. I ordered the fish sandwich meal with your new fries. At twenty five minutes after twelve, I was asking for my money back because I couldn't wait any longer. The manager got into the register and got my money, handed it to me and didn't apologize for my inconvenience or my wait. It only takes three minutes to fry a piece of fish, I've been in the restaurant business before. Nevertheless, I had to go back to work with No Lunch. This is very unacceptable. There were construction workers that came in behind me and I overheard them say that it doesn't matter what time of day you come in, it take thirty minutes to be waited on. THIRTY MINUTES!!!!!!! Whatever happened to making sure the customer is satisfied?
ST. CHARLES, MISSOURI -- Once again, the weakest link is the person who bags the order. I don't understand why you go through all of this printing and double checking my order when the bag person will not care if there are any special request such as a plain sandwich. I even went in this time. My bad that I did not check this order. It's a shame that the customer has to remove their food from the bad to check that your people did their job right. I can tell you this mistake has happened dozens of times to my family members alone, just think of the business you lose by this. When I called to tell the manager he of course offered his sincere apology but I have a drawer full of those. How about giving me a gift certificate. I am already out of my gas and time, and needless to say hungry.
NASHVILLE, TENNESSEE -- I was at Burger King on Charlotte by the interstate zip code 37203
It was very busy and they were backed up on drive through. The employees started fussing among each other. The Manager a female had no control she yelling and they were yelling back. 10 minutes later two o worker are fighting behind the line. Two females and the Manager and staff just watched. The Manager allowed the girls to finish and go back to work and still fussing among each other across the food line.
My worst experience ever for my fellow African American a disgrace also the restaurant to allow this cause they were so busy. They should have been fired on the spot. Manager never gave us the customer an apology.
I will stop doing business with that store forever.
HASKELL, NEW JERSEY -- Dear Sirs,
I would like to know why it is only allowed ONCE a month a free Whopper or other item..My husband & I come often, but still only Once a month a free item..
I come from a Business Family and notice other Companies, that are not fair to the Customers. All that they want is The Customers Money! That does not bring regular Customers back, after they (as I) find out how Cheap you are.
In this day and age, with all other prices going up it would be nice to get something More From Your Company, More Often then ONCE a Month.
That is Cheapness.. So coming from a Business Family, I will "alert" others TOO about these facts.
Making them go to other Places, where they have Good Fresh Foods and better sales on items. Your sale prices are not very good.
I have been in the Food Industry for several years, so I know what I am talking about. Most people, just throw the receipt away and never realize what a small meal they could get, for nothing. So there again you are making A lot of $ off our backs.