Outrageous Return Policy
HORSEHEADS, NEW YORK -- Following is a copy of a letter I mailed to Burlington's President after received really poor customer service and no satisfaction whatsoever:
March 9, 2007
Mr. Mark Nesci, President
Burlington ... read full review12 Replies - Latest reply on 05/30/2013
Do not appreciate employees
OHIO -- I have worked for Burlington Coat Factory for the past 9 years. I used to love my job and enjoyed going to work everyday. I traveled to numerous locations and helped with grand opening and remodeling. ... read full review11 Replies - Latest reply on 02/24/2014
Debit card purchase: charged twice
CHARLESTON, SOUTH CAROLINA -- On April 1st, I purchased a few baby items from BCF. The items, with tax, totaled $11.90. I thought I had made a terrific purchase, as I had bought other baby items for my son's baby at other stores, ... read full review3 Replies - Latest reply on 04/09/2012
I ordered product from BABY DEPOT REGISTRY for Baby Shower. The first time I place the order I called to make sure it would be shipped to correct address. The person I talked to said the person that ... read full review1 Replies - Latest reply on 07/20/2009
85236, ARIZONA -- There is no return policy for burlington Coat Factory... shocked I was too.
4 Replies - Latest reply on 08/26/2006Add reply
I bought a coat from this place and it was not of good quality... just after one day with my receipt I went to return it guess what.. they do not return any items at all...it is their corporate policy no returns.. that is how they ripp off people
The only store in whole United States that do not return any products at all... even dollar stores do returns.. shame on Burlington. it is their corporate policy
Want to get ripped off....visit burlington...you can loose$200 or even more depending on your purchases
KIRKWOOD, MISSOURI -- Wanted to make a somewhat large PURCHASE from them. Kirkwood store manager was rude and unwilling to help. They act like they don't want to make any sales? Why are they in business then? I'm very confused by their attitude.
1 Replies - Latest reply on 02/05/2013Add reply
I went to another one of their stores and explained the situation to another manager. Within a few minutes, she was on it and made the sale. It was simple. Not hard. I let the main office know the situation . . . that the Kirkwood store did a horrible job, but the other store did a great job. Even the main office never responded to my e-mails. This company does not believe in Customer Service, and evidently does not believe in rewarding their good employees. Avoid at all costs.
**Give your time and money to a company that cares about their customers!!!
Poor Customer Service
ORLANDO, FLORIDA -- I was in the Burlington Coat Factory store located on Orange Blossom Trail in Orlando, Florida yesterday, store number 322, at 8204 S. Orange Blossom Trail, and encountered several issues that I feel ... read full review1 Replies - Latest reply on 01/11/2014
You Are A Rude Cashier!
NEW YORK, NEW YORK -- I just had the most horrible experience at the Burlington Coat Factory on 23rd St and 6th Ave in NYC. I was waiting in line to be checked out. There was only one cashier for awhile and then another ... read full review2 Replies - Latest reply on 12/03/2010
Rude Store Manager
LIVE OAK, TEXAS -- It is obvious from other reviews I have read on the Internet that Burlington Coat Factory does not care about their customers. The Burlington Coat Factory in Live Oak Texas has the same store policy of ... read full review5 Replies - Latest reply on 11/29/2008
Incompetence of Employees
COLUMBUS, OHIO -- First Contact
On 2/12/2005 went to Burlington Coat Factory and ordered 3 pieces of furniture.
§ Vikki Convertible Crib by C&T
§ C&T 5-Drawer Chest
§ C&T Changing Table
Lisa was the sales ... read full review5 Replies - Latest reply on 08/26/2006
Poor Customer Service
LANCASTER, PENNSYLVANIA -- I went to Burlington after Christmas to exchange a coat I had been given by a friend. My friend went with me, and we ended up exchanging for a cheaper coat. The cashier and store manager refused to ... read full review4 Replies - Latest reply on 12/29/2005
ONLINE -- I have ordered from Burlington on several occasions but I think their prices on girls clothes is spectacular! But if you are in a rush to receive the clothes - then I would suggest you not order ONLINE. I received an email from January 24, 2014 saying my order had been shipped and it would take 5-8 business days. Today is February 10, 2014! This is not the first time I have experienced this issue with Burlington but it is definitely the last!Add reply
I am very disappointed with this company online service on Dec.14.2013 I order my grandson a kid chair for a Christmas gift I received a email saying that I will receive it after Christmas and I was find with that then Jan.4.2014 came so I email them and the company reply that my order is being process so Jan.10.2014 I email again the company reply order being process so I email them again and they reply late that day that my order cannot be filled they don't have the product they will refund my money this was my 2year old grandson Christmas Gift if I would have known this in a timely manner I would gotten him something else .......I want customers to known that when you order from this company theirs no phone number to reach anyone and no tracking number for your order they have PISS POOR SERVICE AND COMPANY I will never order from them again1 Replies - Latest reply on 01/10/2014Add reply