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Outrageous Return Policy
By -

HORSEHEADS, NEW YORK -- I have shopped at Burlington Coat Factory for many years, but in stores far removed from where I live in Upstate New York. Imagine my delight when one of your stores was slated to open at the Arnot Mall, Horseheads (Big Flats), NY, just a mere 20 minutes from my home! I spent a couple of delightful shopping trips at your store, some with friends, others just to browse on my own. I enjoyed the multitude of choices available in all departments.

On November 29, 2006 I made a Christmas shopping trip to the mall, and of course, I included the shiny new Burlington store. I didn't spend a lot that day - my sales slip reports $42.91. But included in that sales slip was a purchase I made for my sister – I was excited about your selection of plus-size ladies clothing. The items were on sale – 2 items at $9.99 each. What a bargain for just what I was looking for! Sadly, some time after gifting her with the clothing, she told me it didn't fit, and would I be so kind as to return them for her. "Of course", I said. I love to shop at Burlington Coat Factory!

I'm sorry to report that my positive experiences at your stores ended there. When I tried to return the items, I was told I could only receive the amount back that they were currently selling for on the rack. But, I explained, I have the sales slip with me showing exactly how much I paid for the items; and tags are all intact on the items; and I wouldn't mind taking a credit rather than money back. I can always find something I want at Burlington! I was told no, company policy said that because I had returned the items 2 days after the deadline, I was going to have to take an additional discount on both items as a refund.

I've spoken with the floor manager at your store, called Customer Relations (**, x1998)) and I am still refused the amount I originally paid for these items. I have NEVER shopped at a store that refuses to give you your money back (or a credit) as long as the items are like you bought them, and you have a sales slip proving what you paid. I could understand if this was a year later, or even a different season, but it was not!

I respectfully ask you return my complete cost of $19.98 plus tax. Please consider the loss of a customer over this petty amount, as well as a reputation as a customer-friendly retail store in this area. Enclosed is a photocopy of my sales slip, and the return slip that was not completed at the store that day. Thanks for your consideration and timely decision in this matter.

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Horrible
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WAYNE, NEW JERSEY -- Horrible customer service and not helpful at all. Rob you of money.

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Worst Store to Ever Place an Order With
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHATTANOOGA, TENNESSEE -- I placed an order online and in a three week period, only received a few of the items. I called their customer service number and sent an email multiple times inquiring on the rest of my order. After a month and a half, I finally received an email just stating that they no longer had those items in stock. I don't understand why you would sell something online that you do not have. And why you would not bother to respond to the customer to at least give them information.

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Worst Shipping Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ONLINE -- I have ordered from Burlington on several occasions but I think their prices on girls clothes is spectacular! But if you are in a rush to receive the clothes - then I would suggest you not order ONLINE. I received an email from January 24, 2014 saying my order had been shipped and it would take 5-8 business days. Today is February 10, 2014! This is not the first time I have experienced this issue with Burlington but it is definitely the last!

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Bad Experience With Layaway
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VIRGINIA BEACH, VIRGINIA -- I used the layaway at this store for the first time and when I picked up my layaway, I had to return a few of the items, and when I did I was told that I could not get my money back, and that they would have to give me a store credit on one of their gift cards. I ask why and was told that it was their policy. I let the manager know that I was never told that I would not be able to get my money back when I put the layaway on. Her response was they don't have to tell me because it is posted in the store and on the receipt.

I let her know that I spent my money in there when I put the layaway on, but now I choose to not spend my money in there and wanted it put back on my card, and who was she to tell me how I have to spend my money! If you go into the store and buy something and you need to bring it back you get your money back. Why is that any different than putting it on layaway and paying to get it out and not be able to get your money back if you need to bring anything back. It is my money and I feel that they don't have a right to tell my how I have to spend it. They need to change the policy!!! I will not shop there again.

Just going to call it a lost and not give them any of my business again. I purchased a jacket from there last year and only wore it a few times before it ripped in the back and around the buttons it was ripping. I can't wear it now and can't take it back because I don't have the receipt for it. And when I got the layaway out, I had put some jewelry on layaway and when I got it home, the bracelet broke taking it off my arm and the two chains I got broke before I could even wear them broke. I will not be shopping this store again.

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Talk about service at Burlington if you feel lucky hitting Powerball
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PHILADELPHIA, PENNSYLVANIA -- Customer Service was so Rude. Enough about this store's customer service. This store has to come down eventually because of all this nonsense service. Experience: I bought a coat and showed them coupon on my phone. Cashier (boy) demanded that they can accept only paper version. Acceptable to me (prevents store fraud by their own employee in some cases). I asked if I can bring the coat and paper coupon back for price adjustment and I was told that I can do that.

Cashier asked another employee (seemed to me like store manager) about the same and I got the same answer that I can do price adjustment during my next visit. Either way no big deal, they can just process return and rerun the transaction using coupon.

I went the next day and customer service (rude/dirty) lady/girl said I have to find it on the floor and then do another transaction. I requested that I was told that I could do price adjustment by the cashier (boy) who was also present at that time at another register but again I was declined service. I asked another (nice) cashier who was behind that rude girl cashier about the matter. She informed the rude (girl) cashier that she could simply process the return and re-run the transaction using coupon.

Rude cashier snatched the coat from nicer cashier and said its store policy (as if she owns the store) that she cannot even allow the same coat to be returned to customer and I have to find a new coat from the store. What a waste of time encouraged by self made store policy.

Am I Going back over there? Never. The environment because of such employees makes experience make worse. Buying is never fun in such an environment and spending hundreds on coats from Burlington seems wasted. Store: 1563 Franklin Mills Circle, Philadelphia, PA Date: 11/05/2012 Time: Around 7:30pm.

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Debit card purchase: charged twice
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHARLESTON, SOUTH CAROLINA -- On April 1st, I purchased a few baby items from BCF. The items, with tax, totaled $11.90. I thought I had made a terrific purchase, as I had bought other baby items for my son's baby at other stores, where the prices did not seem as fair. LITTLE DID I KNOW! When I went to purchase the items, using my debit card, I put my PIN number in, and the clerk stated that it "did not go through" and would I put the card PIN through again. That did not seem unreasonable, and I made sure that my purchase was only listed one time, for $11.90 on my receipt. After I got home, I went online to my bank account to look over purchase activities.

The $11.90 showed up, and was debited, twice. I went back to BCF on April 2nd in the late afternoon. I had already spoken by phone with the stores manager of that day, who advised me that I would need to bring in my receipt and proof of the double-debit on my bank record, and that the info. would have to be faxed to the corporate headquarters! I had never heard of such a thing, having had stores such as Petco accidentally charge twice for a purchase, and they readily corrected their error at their stores.

So in order to get back my $11.90, I drove all the way to the BCF, incurring the cost of gasoline (due to driving distance from my home) as well as my own time, which I also value. After giving my receipt and banking record page to an associate at BCF, I was told that they would need to make copies and fax the information to their headquarters. I was then told that the associate would call me to let me know when the headquarters answered their fax.

WELL... here we are on April 4th, and no phone call on the 2nd or the 3rd, and I finally called this associate this morning. She "explained" that there were circuit problems through the store organization, and that she would check into the situation and call me back. She also said to keep checking my bank account to see if the error had been taken care of, and my money refunded. Well, it is now 4:31 P.M., and: a. No phone call back from the associate, or anyone at the store; b. No reversal of the extra set of charges on my account.

Am I to assume that when a mistake is made by an employee, the computerized cash register system, or whatever, that I need to just "swallow" the extra set of charges, thereby costing me $23.80 instead of $11.90?
I am furious. I realize that other customers have had far worse experiences, but I think I have give them ample time to respond and take care of this. I welcome anyone thoughts on this. Thank you.

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Refusal to purchase
By -

EDMONDS, WASHINGTON -- I only get out without my kids to shop about four times a year. Yesterday I had one of these opportunities. One of the items I wished to purchase was a toddler dress. I found it on a rack with other items that looked to be on a sales type rack in the back of the toddler clothes section. When I went to the cashier she had a hard time ringing that item up because the bottoms that come with that dress where missing. I told her that was OK I assumed that was why it was the only one left in the jumble of other clothes on the rack I found it on. She called a sales representative from the kids department who then looked for the bottoms. I was in a hurry and said that's fine I'll pay for it as it is.

She said she couldn't do that. The sales representative came without the bottoms. The manager was called and after waiting all that time she said that she could not sell me the dress as it was. The reason was that they couldn't separate the outfit. I said there were no bottoms with it and the sales representative couldn't find it either. The manager said that she couldn't sell me the dress for full price. I said I'd pay less for it then. The manager then said that she couldn't do that either because if I returned the dress I would get more money back for the dress than I paid since in their system it would show I had paid full price. I was not happy.

They had wasted at least 15 min. of my time while I was in a hurry and in the end the best they could do was ask for my phone number and call me if they found the bottoms! I can't believe that a store would not let me purchase something they had on their racks to purchase. I can't believe they would choose to lose money by me not purchasing an item they had for sale!

Plus I can't believe they would call me a thief in that they assumed I would be dishonest and return the dress to gain a few bucks! Plus I still don't see why they wouldn't have just sold it and put a note on the sales receipt. I have normally been very happy with Burlington Coat Factory but this put a real stink on them for me.

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Do not appreciate employees
By -

OHIO -- I have worked for Burlington Coat Factory for the past 9 years. I used to love my job and enjoyed going to work everyday. I traveled to numerous locations and helped with grand opening and remodeling. For the past 3 years, I would say this company just abuses its employees and the management staff at store levels. They say they care, but they don't! They work you all year around and around the holiday season, your forbidden to request off... as if though you can't make plans to go out of town!

There's nothing fun and exciting about working for this company anymore. You're underpaid, while the company keeps on hiring these vice president and president and sr this and assistant that.. to the company it's all bull! What they need to do is increase the wages of their and hire more staffing and along with that, they need to stop cutting employees hours! It seems as if though, nothing but Big shot come to stores and ask why a billion and 1 questions... and all I want to say is; "Are you really kidding me, we have no help?"

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Burlington Coat Factory A USA Sweat Shop
By -

Burlington Coat factory buys what they call buy outs. Which is merchandise other companies no longer want. Say Macys orders a certain coat and they no longer want anymore or they see its out of style, they then stop the order. With all the extra merchandise the vendors offer them a very cheap price so Burlington buys it. Its really out of style stuff.

In addition how there is no employee union is based on how they treat their employees. They will not start one (employees) for they will get fired. Burlington coat has hired many from Macys and Kholes (presidents and vice presidents only) which also treat there workers horribly. There raises are the bottom of the barrel. 10 or 15 cent a hour raise (no raises 2009). They had let go all there full time employees only to get part timers so they don't have to pay for vacations, sick, etc. They don't care about any employees and over work every single one of them. A modern day sweat shop.

Ask anyone who works at one. Believe me they will do anything possible not to have a union as they know and will continue to treat there employees under the worst conditions. Their quality of clothes have gone down since a company called bains bought them. A company who will run it to the ground and then sell it.

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Burlington Coat Factory Rating:
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1.5 out of 5, based on 21 ratings and
47 reviews & complaints.
Contact Information:
Burlington Coat Factory
1830 Route 130
Burlington, NJ 08016
609-387-7800 (ph)
www.burlingtoncoatfactory.com
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