STERLING HEIGHTS, MICHIGAN -- Went to the store to return an item that was purchased in April with tag still attached, never been worn, and had my receipt. Cashier refused to give me a full refund because the item is on sale now, and it is passed thirty days . Talked to the store manager which also refuse to do so. I did point out to the manager that they have the same item on the flower still with the same amount that I paid for mine. Manager and cashier had the worse attitude, unprofessional, rude, worse customer service you can imagine.
Today I called the main office trying to solve this problem. The main office customer service had even worse attitude!! Will never shop there again and going to tell all family and friends not to do so. Burlington Coat Factory, you need to set your customer service straight, no customer no business. And shame on you for cheating the consumer .
KIRKWOOD, MISSOURI -- Wanted to make a somewhat large PURCHASE from them. Kirkwood store manager was rude and unwilling to help. They act like they don't want to make any sales? Why are they in business then? I'm very confused by their attitude.
I went to another one of their stores and explained the situation to another manager. Within a few minutes, she was on it and made the sale. It was simple. Not hard. I let the main office know the situation... that the Kirkwood store did a horrible job, but the other store did a great job. Even the main office never responded to my e-mails. This company does not believe in Customer Service, and evidently does not believe in rewarding their good employees. Avoid at all costs. **Give your time and money to a company that cares about their customers!!!
MARIETTA, GEORGIA -- I purchased $100 of merchandise from BCF, which one item was a sweater for $19.99. I wore it about 3 or 4 times, and it began to bead up a lot. $20 is a lot of money, to pay for something and you wear it a couple of times and it looks like you have had it for ages.
I took the sweater back before my receipt expired and I could not even get a store credit. That's really bad, and the manager was very rude. I will never again shop at this store, ever again. Take your money to Kohl's or Ross, I know you will get good quality merchandise. At least you can exchange it if it tears up.
FREMONT, CALIFORNIA -- I got an expensive dress for my daughter, she wore it just once and it has the small yarn bubbles everywhere. When I tried to return it with the receipt next day, they said it is worn.. I asked is this the dress worth the money I put? The guy was very rude and said he cannot take it.. After few days my husband went to return it without the receipt. They took it back and gave half of the money I paid for it, saying that the current rate of the dress is that much... They just try to rob you when they get a chance. I stopped visiting Burlington.. Target, Walmart, Kohls are much better.
EDMONDS, WASHINGTON -- I only get out without my kids to shop about four times a year. Yesterday I had one of these opportunities. One of the items I wished to purchase was a toddler dress. I found it on a rack with other items that looked to be on a sales type rack in the back of the toddler clothes section. When I went to the cashier she had a hard time ringing that item up because the bottoms that come with that dress where missing. I told her that was OK I assumed that was why it was the only one left in the jumble of other clothes on the rack I found it on. She called a sales representative from the kids department who then looked for the bottoms. I was in a hurry and said that's fine I'll pay for it as it is.
She said she couldn't do that. The sales representative came without the bottoms. The manager was called and after waiting all that time she said that she could not sell me the dress as it was. The reason was that they couldn't separate the outfit. I said there were no bottoms with it and the sales representative couldn't find it either. The manager said that she couldn't sell me the dress for full price. I said I'd pay less for it then. The manager then said that she couldn't do that either because if I returned the dress I would get more money back for the dress than I paid since in their system it would show I had paid full price. I was not happy.
They had wasted at least 15 min. of my time while I was in a hurry and in the end the best they could do was ask for my phone number and call me if they found the bottoms! I can't believe that a store would not let me purchase something they had on their racks to purchase. I can't believe they would choose to lose money by me not purchasing an item they had for sale!
Plus I can't believe they would call me a thief in that they assumed I would be dishonest and return the dress to gain a few bucks! Plus I still don't see why they wouldn't have just sold it and put a note on the sales receipt. I have normally been very happy with Burlington Coat Factory but this put a real stink on them for me.
OHIO -- I have worked for Burlington Coat Factory for the past 9 years. I used to love my job and enjoyed going to work everyday. I traveled to numerous locations and helped with grand opening and remodeling. For the past 3 years, I would say this company just abuses its employees and the management staff at store levels. They say they care, but they don't! They work you all year around and around the holiday season, your forbidden to request off... as if though you can't make plans to go out of town!
There's nothing fun and exciting about working for this company anymore. You're underpaid, while the company keeps on hiring these vice president and president and sr this and assistant that.. to the company it's all bull! What they need to do is increase the wages of their and hire more staffing and along with that, they need to stop cutting employees hours! It seems as if though, nothing but Big shot come to stores and ask why a billion and 1 questions... and all I want to say is; "Are you really kidding me, we have no help?"
Burlington Coat factory buys what they call buy outs. Which is merchandise other companies no longer want. Say Macys orders a certain coat and they no longer want anymore or they see its out of style, they then stop the order. With all the extra merchandise the vendors offer them a very cheap price so Burlington buys it. Its really out of style stuff.
In addition how there is no employee union is based on how they treat their employees. They will not start one (employees) for they will get fired. Burlington coat has hired many from Macys and Kholes (presidents and vice presidents only) which also treat there workers horribly. There raises are the bottom of the barrel. 10 or 15 cent a hour raise (no raises 2009). They had let go all there full time employees only to get part timers so they don't have to pay for vacations, sick, etc. They don't care about any employees and over work every single one of them. A modern day sweat shop.
Ask anyone who works at one. Believe me they will do anything possible not to have a union as they know and will continue to treat there employees under the worst conditions. Their quality of clothes have gone down since a company called bains bought them. A company who will run it to the ground and then sell it.
ORLANDO, FLORIDA -- On October 28th I went to the above store to return a coat I purchased. I went to the CUSTOMER SERVICE Desk and got in line behind another customer who was in the process of returning an item. I waited a moment and two other women got in line behind me. Before the first woman was finished, the other two women in line behind me stepped to the side of me.
I could tell they were together and thought they were waiting for their friend to get finished with her transaction. When the clerk finished with the return, the other women stepped in front of me and started pulling items out of their bag to return. I stated, "Excuse me, I believe I was next in line?" I was told by the Clerk "Oh no, they are together". She never asked if I minded that she take them ahead of me since they were together. I would have agreed and the issue would have resolved itself. I waited for them to get finished... I was put off over the Clerk's obvious dismissive attitude towards me. I expressed to the Clerk I did not appreciate what she had done.
She again told me they were together (they came to the store in the same car???). I asked the Clerk to speak to a supervisor as I thought she had been extremely rude to me. She made a very curt reply that I could not make out and called for her supervisor. I told him what had occurred and he said he would take care of me. I could hear the Clerk making issue in the background. I told the supervisor that I did not feel this was right and I wanted the names of the parties involved and contact information for BCF so I could lodge a complaint. The Clerk turned and started yelling at me. At this point her supervisor is trying to get her to stop. She gets louder and louder.
She takes her name tag off and hurls it at me. I told her to back off and get out of the conversation as did the supervisor. It continued. I again told her to just back off. It continued. I told her to shut up. I was not dealing with her. She continued to the point her supervisor had to stand between us to keep her off of me. Had he not done so I am sure she would have hit me! Her supervisor and I walked toward the front of the store. I told her supervisor I wanted to speak to his supervisor. He said he would get him (meanwhile the clerk is still out of control assisting other customers between rants). Nobody has asked her to step away from the "CUSTOMER SERVICE" desk!
The store supervisor appears. At this point this is playing out in front of the WHOLE store. I told him I could not believe anyone could condone such activity. He told me that he had just walked up and could not take sides as to what happened and that he would have to review the "tapes" himself (even though the supervisor was present through the majority of what happened) and even though the Clerk was still wailing away in the background.
He said he could not give me any names as that was against the law and for their protection (meanwhile the psycho clerk has access to all of my information). He did provide me with a card which he wrote his first name on along with the general customer service phone number. I told him I felt like I was not being taken seriously and that nothing would be done.
The unemployment rate in Orlando is extremely high. It is beyond my comprehension BCF can't find more stable employees and if not, I would suggest that CLEARLY this employee SHOULD NOT be allowed near a customer. I expect an immediate response and can't imagine that I would not get one. My observation is the supervisor should be promoted to store manager and the clerk and store manager fired! The Supervisor is the only party that expressed his deep regrets for what had occurred.
CONCORD, NEW HAMPSHIRE -- My 14 year old son entered the store in Concord NH to purchase an MP4 player. He had the cash in his pocket. He was tailed as soon as he approached the product simply because of his age. Undaunted, he continued to shop trying to ignore that the manager had been immediately paged as soon as he went near the high end products and was now following him throughout the store glaring at him angrily. Naturally, at 14 this made him a bit nervous. He decided it was best to finish up his shopping. When he headed for the registers, he was approached by the assistant manager and told to leave.
Being rather shy, he did as he was told, but was followed still, all the way out the door. When he picked up his scooter to leave, he was yelled at by the manager to stop riding in front of the store; he wasn't. At this point he lost his patience and insisted he would be informing his parents of what had happened.
He did inform me and I told him unfortunately his age was going to cause suspicion, as unfair as this might be, and he was best advised to leave larger purchases for a day when I was with him. I promised to take him to purchase the item myself. Again my son entered the store, this time slightly ahead of me and my husband, the manager was again immediately paged to follow my son. Who, by the way, has no criminal record, nor has he ever been a behavior problem, anywhere! The child has never even chewed gum in class! I decided it was best to avoid a confrontation by simply letting it be known he was with his parents.
Again we picked up the item, again the manager and the assistant manager approached him, or rather me this time. Amazingly they admitted to having asked him to leave because he had acted suspiciously by looking at the higher priced items in the store. I informed them this was not a crime and that he had money to make his purchase in his pocket. A rather rude response followed and, as a former retail manager, I explained to him that I understood his reason for suspicion, however, the better way to handle it was to watch from his security room, or follow him discreetly, whereupon he would have seen my son pay for the item, not steal it.
He then informed me that my son was acting suspiciously and harassing the customers. I said if my son was being rude I was happy to hear his report, as this was unacceptable behavior and would be punished, he had no report. I asked for specifics, he could give me none. I asked if he'd videotaped it on his security cameras, he said that was private. I asked if he could tell me what was on the videotape, again he said that was private. I asked if he'd reported my son's behavior to the police and if so what was the claim. He had none.
“So, in other words my son came in, looked at a product he wanted to buy, decided to buy it, and was thrown out because you assumed he wasn't going to pay for it, and now you want to harass me when I bring him in to buy the item with parental assistance.” I asked for his district manager's name and phone number, I was told it was private. I reminded him that I had been in retail management for many years and knew contacting his DM was not a private issue.
He gave me a phone number that turned out to be false. I managed to contact the DM anyway. I was told by the DM that the situation would be investigated. Three weeks later I have yet to hear back from him. I am appalled. My son took his business elsewhere and so have I. I sincerely hope anyone who cares for children's rights will follow suit.
HORSEHEADS, NEW YORK -- I have shopped at Burlington Coat Factory for many years, but in stores far removed from where I live in Upstate New York. Imagine my delight when one of your stores was slated to open at the Arnot Mall, Horseheads (Big Flats), NY, just a mere 20 minutes from my home! I spent a couple of delightful shopping trips at your store, some with friends, others just to browse on my own. I enjoyed the multitude of choices available in all departments.
On November 29, 2006 I made a Christmas shopping trip to the mall, and of course, I included the shiny new Burlington store. I didn't spend a lot that day - my sales slip reports $42.91. But included in that sales slip was a purchase I made for my sister – I was excited about your selection of plus-size ladies clothing. The items were on sale – 2 items at $9.99 each. What a bargain for just what I was looking for! Sadly, some time after gifting her with the clothing, she told me it didn't fit, and would I be so kind as to return them for her. "Of course", I said. I love to shop at Burlington Coat Factory!
I'm sorry to report that my positive experiences at your stores ended there. When I tried to return the items, I was told I could only receive the amount back that they were currently selling for on the rack. But, I explained, I have the sales slip with me showing exactly how much I paid for the items; and tags are all intact on the items; and I wouldn't mind taking a credit rather than money back. I can always find something I want at Burlington! I was told no, company policy said that because I had returned the items 2 days after the deadline, I was going to have to take an additional discount on both items as a refund.
I've spoken with the floor manager at your store, called Customer Relations (**, x1998)) and I am still refused the amount I originally paid for these items. I have NEVER shopped at a store that refuses to give you your money back (or a credit) as long as the items are like you bought them, and you have a sales slip proving what you paid. I could understand if this was a year later, or even a different season, but it was not!
I respectfully ask you return my complete cost of $19.98 plus tax. Please consider the loss of a customer over this petty amount, as well as a reputation as a customer-friendly retail store in this area. Enclosed is a photocopy of my sales slip, and the return slip that was not completed at the store that day. Thanks for your consideration and timely decision in this matter.