I walked out without my watches and day later I remembered. They helped me find my purchase and help me with a smile.
The honesty of the store personal was a good sight for me. I got all the help I needed with no wait. Thank you to the team at the Fairfield, Alabama store.
Bad Experience With Layaway
VIRGINIA BEACH, VIRGINIA -- I used the layaway at this store for the first time and when I picked up my layaway I had to return a few of the items, and when I did I was told that I could not get my money back and that they would ... read full review4 Replies - Latest reply on 11/28/2013
OKLAHOMA CITY, OKLAHOMA -- I ordered a car seat with an extra base. The base did not have the same name as what we ordered. We ordered a Snugride 35 we got a Snugride Classic Connect 30/35 LX. This is a Graco item and per Graco they are one in the same. I just want to know how I'm supposed to know they are one in the same, if the name has been changed then someone should update it on the website. I also had contacted them via email to check mailing status and I never got a response back. This was my first and last time ordering from them-Add reply
Poor Customer Service & Relations
PORTLAND, OREGON -- I bought some cute Carter boots for my daughter, but upon getting home and putting them on her, to see how they worked with the outfits I bought them for, the zipper was separating below, so I decided ... read full review4 Replies - Latest reply on 09/28/2013
HUNTSVILLE, ALABAMA -- On Dec 20, 2011 I made a purchase of 50.72 at Burlington coat Factory and my debit card transaction was "supposedly" not being accepted even after I had entered my pin. The cashier tried the transaction again, and still the same results. She then got the manager and same results. She asked that I now (4th attempt) to try selecting credit card vice debit and the transaction went through. I asked it the charge might have been made and was told that it had NOT because no receipt printed. Today, I called my credit card company and sure enough, I was charged TWICE (SO FAR) for that purchase. Now I am thinking back on the many times that I have had similar experiences and might have been charged twice. Consumers Beware.
1 Replies - Latest reply on 12/25/2011Add reply
I have not YET returned to Burlington to take care of this issue, but intend to soonest.
I went to the Burlington in Crestwood Il. Now I know a lot of people complain about the bad. I would like to say something nice the cashier lady was so nice. She always smiles and I love when I go in there she always has something funny to say. I found out she was leaving. Good luck girl. 1 Replies - Latest reply on 12/12/2011Add reply
Refusal to purchase
EDMONDS, WASHINGTON -- I only get out with out my kids to shop about four times a year. Yesterday I had one of these opportunities. One of the items I wished to purchase was a toddler dress. I found it on a rack with other ... read full review22 Replies - Latest reply on 08/21/2013
Hi my name is Ms. Mary Cooper I came into Burlington Coat Factory on 8/26/2010. I walked into the store and it had completely turned around, I could actually find things now. And, the sales associate in jewelry (Nell) she really helped me in getting me just what I needed. I look forward to seeing her again. And, I met with the manager and told him what such a wonderful job she did. 1 Replies - Latest reply on 09/05/2013Add reply
I ordered a jacket from the Burlington Coat Factory a few days ago. I got the jacket fairly quickly, but it is way too big. I wanted to exchange the jacket for a smaller size, so I went online to Customer Return section. I entered my name, email address, phone #, the order #, and the reason for the return, submitted it, and got an error. EVERYTIME I try to submit this I get an error. There is no customer service number I can call for returns, it seems you can only do them online.
2 Replies - Latest reply on 08/24/2010Add reply
Unless I am missing something (I hope). This website is not customer friendly! Its ridiculous!
Treated Like A Thief
CONCORD, NEW HAMPSHIRE -- My 14 year old son entered the store in Concord NH to purchase an MP4 player. He had the cash in his pocket. He was tailed as soon as he approached the product simply because of his age. Undaunted, he ... read full review30 Replies - Latest reply on 09/06/2010
Horrible Customer Service
MURRAY, UTAH -- The customer service at Burlington Coat Factory is horrible. I bought an infant car seat at the Murray Utah location and called them to question returning it to the store. The manager who was put on ... read full review3 Replies - Latest reply on 06/13/2008
I recently got my Coat and I am glad to say that the fabric, stitch and overall coat is really awesome. The coat buttons are the finest of all and I liked the perfect tailoring.
2 Replies - Latest reply on 11/01/2007Add reply
I am so happy to get it at a low cost of $60 and would recommend it anyone.
NORTH CAROLINA -- I purchased a feather-down filled coat from the Burlington coat factory outlet in Atlanta, when i went there for Fall Break in October. When I started to use it in winter in North Carolina, its feathers started coming out of the inner lining! I was really shocked but thought that there is nothing I can do due to the time gap between purchase and use and the fact that I bought it another state.
3 Replies - Latest reply on 02/27/2006Add reply
I feel miserable about the 120 dollars that I invested and as a student that is hard! Does anyone know what I could do? I have the original receipt etc with me.
VENTURA, CALIFORNIA -- Dear Monroe G Milstein,
I am writing to you for clarification of a response I received from one of your customer service representatives regarding my complaint below. I received a letter from a customer ... read full review3 Replies - Latest reply on 10/10/2003
1 Replies - Latest reply on 08/26/2006Add reply
RICHMOND, VIRGINIA -- I purchased a jacket for my son on 11/26/2000 at a discounted price of $19.97. After about 8/10 days, may be after 2-3 uses, the zip became defective and the jacket could not be closed any more. I took the jacket to the store at 6303, Broad Street, the same location where I bought it. I was interested for a repair of the zip or if not possible, an exchange of the jacket. The manager refused to accept my problem saying that the zip has been damaged by use ( a 8-year kid !!!) and he cant accept it.
I fail to understand, how a jackets zip can become unusable within 8 days, after just 2-3 uses.
I would request for a repair of the jacket or an exchange with another one.