STERLING HEIGHTS, MICHIGAN -- Went to the store to return an item that was purchased in April with tag still attached, never been worn, and had my receipt. Cashier refused to give me a full refund because the item is on sale now, and it is passed thirty days. Talked to the store manager which also refuse to do so. I did point out to the manager that they have the same item on the flower still with the same amount that I paid for mine. Manager and cashier had the worse attitude, unprofessional, rude, worse customer service you can imagine.
Today I called the main office trying to solve this problem. The main office customer service had even worse attitude!! Will never shop there again and going to tell all family and friends not to do so. Burlington Coat Factory, you need to set your customer service straight, no customer no business. And shame on you for cheating the consumer.
KIRKWOOD, MISSOURI -- Wanted to make a somewhat large PURCHASE from them. Kirkwood store manager was rude and unwilling to help. They act like they don't want to make any sales? Why are they in business then? I'm very confused by their attitude.
I went to another one of their stores and explained the situation to another manager. Within a few minutes, she was on it and made the sale. It was simple. Not hard. I let the main office know the situation... that the Kirkwood store did a horrible job, but the other store did a great job. Even the main office never responded to my e-mails. This company does not believe in Customer Service, and evidently does not believe in rewarding their good employees. Avoid at all costs. **Give your time and money to a company that cares about their customers!!!
MARIETTA, GEORGIA -- I purchased $100 of merchandise from BCF, which one item was a sweater for $19.99. I wore it about 3 or 4 times, and it began to bead up a lot. $20 is a lot of money, to pay for something and you wear it a couple of times and it looks like you have had it for ages.
I took the sweater back before my receipt expired and I could not even get a store credit. That's really bad, and the manager was very rude. I will never again shop at this store, ever again. Take your money to Kohl's or Ross, I know you will get good quality merchandise. At least you can exchange it if it tears up.
FREMONT, CALIFORNIA -- I got an expensive dress for my daughter, she wore it just once and it has the small yarn bubbles everywhere. When I tried to return it with the receipt next day, they said it is worn... I asked "is this the dress worth the money I put?" The guy was very rude and said he cannot take it. After few days my husband went to return it without the receipt. They took it back and gave half of the money I paid for it, saying that the current rate of the dress is that much... They just try to rob you when they get a chance. I stopped visiting Burlington... Target, Walmart, Kohls are much better.
HUNTSVILLE, ALABAMA -- On Dec 20, 2011 I made a purchase of 50.72 at Burlington coat Factory and my debit card transaction was "supposedly" not being accepted even after I had entered my pin. The cashier tried the transaction again, and still the same results. She then got the manager and same results. She asked that I now (4th attempt) to try selecting credit card vice debit and the transaction went through. I asked if the charge might have been made and was told that it had NOT because no receipt printed.
Today, I called my credit card company and sure enough, I was charged TWICE (SO FAR) for that purchase. Now I am thinking back on the many times that I have had similar experiences and might have been charged twice. Consumers Beware. I have not YET returned to Burlington to take care of this issue, but intend to soonest.
STURTEVANT, WISCONSIN -- If you are looking for a motorhome, travel trailer, tent trailer - or any RV, definitely give Burlington RV a look. From the first time we set foot in the dealership, looking through the lot, making the deal, to the delivery of the motor home we purchased and beyond, we have been treated with the utmost respect and kindness. Jim ** was the salesman who took us through the whole process and was, and still is, extremely pleasant to talk to and deal with.
We continue to go to the dealership for RV supplies/parts and the people there go out of their way to help and are always so kind and respectful. You can tell the people there really care about their customers. They have a HUGE selection of all types of RV's in everyone's price range and their parts and supplies department has reasonable prices and a wide variety of products.
It has been almost 2-1/2 years since we purchased our RV from Burlington RV and when we made the purchase, the AC was not working. Jim promised that they would take care of it/make the repair. We waited almost a year after we made the purchase to take it to the shop for the repair and even a year later, Jim was there to help us out. I HIGHLY recommend Burlington RV. They are in no way like the typical auto/rv dealership. Extremely nice people and you can tell they really enjoy where they work - it shows in the way they treat their customers.
NEW YORK, NEW YORK -- I just had the most horrible experience at the Burlington Coat Factory on 23rd St and 6th Ave in NYC. I was waiting in line to be checked out. There was only one cashier for a while and then another came on. After about 10 mins, the new cashier must have called me, but I didn't hear her, because the other cashier said "What did you fall asleep? Next customer!" I was a little annoyed by this but ignored her and went to the open cashier.
While being rung up by a nice cashier, the heard the other one say "Jesus Christ... Actin' like I'm going to take the card. Where am I going to run to?" to the woman she was checking out. Then, she stated it again when the woman apologized. I was about 6 stations down and heard the cashier's rant clearly. I could not believe what I heard. To be that rude, taking the Lord's name in vain, AND repeating it again. WOW - she has nerve. After I was done, I walked down and looked at her name tag. It said **.
Well, [she] obviously hates her job and should not be in customer service. I'm in the hospitality industry and if any of my associates said even half that, they would be terminated on the spot! I know plenty of people who are out of work that would love to have her job... and would smile while doing it.
I ordered a jacket from the Burlington Coat Factory a few days ago. I got the jacket fairly quickly, but it is way too big. I wanted to exchange the jacket for a smaller size, so I went online to customer return section. I entered my name, email address, phone #, the order #, and the reason for the return, submitted it, and got an error. EVERY TIME I try to submit this I get an error. There is no customer service number I can call for returns, it seems you can only do them online. Unless I am missing something (I hope). This website is not customer friendly! It's ridiculous!
I ordered product from BABY DEPOT REGISTRY for Baby Shower. The first time I place the order I called to make sure it would be shipped to correct address. The person I talked to said the person that is on the registry has the address blocked out, but will be shipped to her. I followed through with my order. The shipping address was mine at the end of the submit order. So I called and the only way to change this was to cancel the order and reorder. So I did this, making sure the correct address was there. It was.
After shipping, I received email stating UPS deliver date and shipping address again as mine, not the name on the registry. I called a number of times. Burlington Coat Factory refuses to fix this, I have to refuse the order, have it go back to them, they will not ship it to correct address and I will get refund when it is sent back to them.
I will NEVER use their online service again and will be sure to spread the word to others and my niece who was registered with them. As I live in Vermont, and she lives in RI, her shipping address is where it should have gone, and I paid extra for quick shipping time. They do not want to work this out at all, and I caution anyone who is doing any online business with them and want gifts sent to other address than billing address.
AURORA, COLORADO -- Okay, so I was one day late according to their return policy, but I even asked if I could speak to the manager to return the $17 (big deal) shoes I had bought on May 23. The manager came up and said it was beyond his control - he almost seemed happy that it was and they could not refund my money to my credit card but had to give me a store credit of course.
I quit shopping at Burlington Coat Factory years ago because I didn't like their return policy - only store credit no matter what. And rarely do I even like returning things - it's too much trouble. Then they made a big push to advertise their generous 30-day return policy so I decided to give them another chance. And a few weeks earlier I bought about $100 worth of clothes and returned to shop some more. What happened to customer service? Why can't the store manager have the power to give me credit on my credit card?
Plus when I was shopping there a few weeks ago, I couldn't believe what a mess the store was. Nothing was sized, things were thrown on the floor, nothing at all was in the right place. I actually felt bad for the staff and figured they were extremely short staffed. So, Burlington, I'll be back to buy something with my $17 card. But after that, I'll stay away forever this time. There is a big push in corporate America to be more customer service oriented - especially in these tough economic times. I guess you still don't need to be customer service oriented.