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Burlington Coat Factory Consumer Reviews - Page 3

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Do not appreciate employees
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OHIO -- I have worked for Burlington Coat Factory for the past 9 years. I used to love my job and enjoyed going to work everyday. I traveled to numerous locations and helped with grand opening and remodeling. For the past 3 years, I would say this company just abuses its employees and the management staff at store levels. They say they care, but they don't! They work you all year around and around the holiday season, your forbidden to request off... as if though you can't make plans to go out of town!

There's nothing fun and exciting about working for this company anymore. You're underpaid, while the company keeps on hiring these vice president and president and sr this and assistant that.. to the company it's all bull! What they need to do is increase the wages of their and hire more staffing and along with that, they need to stop cutting employees hours! It seems as if though, nothing but Big shot come to stores and ask why a billion and 1 questions... and all I want to say is; "Are you really kidding me, we have no help?"

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Burlington Coat Factory A USA Sweat Shop
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Burlington Coat factory buys what they call buy outs. Which is merchandise other companies no longer want. Say Macys orders a certain coat and they no longer want anymore or they see its out of style, they then stop the order. With all the extra merchandise the vendors offer them a very cheap price so Burlington buys it. Its really out of style stuff.

In addition how there is no employee union is based on how they treat their employees. They will not start one (employees) for they will get fired. Burlington coat has hired many from Macys and Kholes (presidents and vice presidents only) which also treat there workers horribly. There raises are the bottom of the barrel. 10 or 15 cent a hour raise (no raises 2009). They had let go all there full time employees only to get part timers so they don't have to pay for vacations, sick, etc. They don't care about any employees and over work every single one of them. A modern day sweat shop.

Ask anyone who works at one. Believe me they will do anything possible not to have a union as they know and will continue to treat there employees under the worst conditions. Their quality of clothes have gone down since a company called bains bought them. A company who will run it to the ground and then sell it.

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Poor Customer Service
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LANCASTER, PENNSYLVANIA -- I went to Burlington after Christmas to exchange a coat I had been given by a friend. My friend went with me, and we ended up exchanging for a cheaper coat. The cashier and store manager refused to credit my friend's card for the difference in prices, insisting that we had to accept a gift certificate instead. They were incredibly rude, implying that we were idiots for not knowing store policy regarding returns. I felt quite angry about the gift card, especially since there is nothing else at the store that we want. I talked to a few people at corporate about the situation, and they were also all quite rude (I'm pretty sure that none of them had any power to help anyway).

However, after thinking about it for a couple days, the no returns policy does seem to be inline with several of Burlington's competitors. I guess what upset me the most is that no one at that corporation seems to have the people skills to handle my type of complaint in a diplomatic, friendly manner. In this age of increased competition, companies need to do all they can to differentiate themselves from the Walmarts of the world. Great customer service is a good place to start. Generating positive word of mouth is the cheapest and arguably most effective form of marketing available.

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NO RETURN POLICY
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85236, ARIZONA -- There is no return policy for Burlington Coat Factory... Shocked I was too. I bought a coat from this place and it was not of good quality... Just after one day with my receipt I went to return it. Guess what. They do not return any items at all... It is their corporate policy no returns. That is how they rip off people. The only store in whole United States that do not return any products at all... Even dollar stores do returns. Shame on Burlington. It is their corporate policy Want to get ripped off... Visit Burlington... You can lose $200 or even more depending on your purchases.

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Very Bad Customer Service Ordering online With the Company
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I am very disappointed with this company online service. On Dec.14.2013 I order my grandson a kid chair for a Christmas gift. I received a email saying that I will receive it after Christmas and I was fine with that. Then Jan. 4. 2014 came so I email them and the company reply that my order is being process. So Jan. 10. 2014 I email again the company reply order being process. So I email them again and they reply late that day that my order cannot be filled - they don't have the product, they will refund my money. This was my 2 year old grandson Christmas Gift.

If I would have known this in a timely manner I would gotten him something else... I want customers to know that when you order from this company there's no phone number to reach anyone and no tracking number for your order. They have PISS POOR SERVICE AND COMPANY. I will never order from them again.

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Would Not Return My Call to Resolve Issue
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OKLAHOMA CITY, OKLAHOMA -- I ordered a car seat with an extra base. The base did not have the same name as what we ordered. We ordered a Snugride 35 we got a Snugride Classic Connect 30/35 LX. This is a Graco item and per Graco they are one and the same. I just want to know how I'm supposed to know they are one and the same, if the name has been changed then someone should update it on the website. I also had contacted them via email to check mailing status and I never got a response back. This was my first and last time ordering from them.

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Sale Clerk and Store Manager Very Rude, unprofessional. Also the Main Office Had the Same Attitude. Will Never Shop There Again.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

STERLING HEIGHTS, MICHIGAN -- Went to the store to return an item that was purchased in April with tag still attached, never been worn, and had my receipt. Cashier refused to give me a full refund because the item is on sale now, and it is passed thirty days. Talked to the store manager which also refuse to do so. I did point out to the manager that they have the same item on the flower still with the same amount that I paid for mine. Manager and cashier had the worse attitude, unprofessional, rude, worse customer service you can imagine.

Today I called the main office trying to solve this problem. The main office customer service had even worse attitude!! Will never shop there again and going to tell all family and friends not to do so. Burlington Coat Factory, you need to set your customer service straight, no customer no business. And shame on you for cheating the consumer.

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Avoid!!! They Do Not Believe in Customer Service Whatsoever!
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

KIRKWOOD, MISSOURI -- Wanted to make a somewhat large PURCHASE from them. Kirkwood store manager was rude and unwilling to help. They act like they don't want to make any sales? Why are they in business then? I'm very confused by their attitude.

I went to another one of their stores and explained the situation to another manager. Within a few minutes, she was on it and made the sale. It was simple. Not hard. I let the main office know the situation... that the Kirkwood store did a horrible job, but the other store did a great job. Even the main office never responded to my e-mails. This company does not believe in Customer Service, and evidently does not believe in rewarding their good employees. Avoid at all costs. **Give your time and money to a company that cares about their customers!!!

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I Purchased Bad Merchandise and Could Not Return It With a Receipt.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MARIETTA, GEORGIA -- I purchased $100 of merchandise from BCF, which one item was a sweater for $19.99. I wore it about 3 or 4 times, and it began to bead up a lot. $20 is a lot of money, to pay for something and you wear it a couple of times and it looks like you have had it for ages.

I took the sweater back before my receipt expired and I could not even get a store credit. That's really bad, and the manager was very rude. I will never again shop at this store, ever again. Take your money to Kohl's or Ross, I know you will get good quality merchandise. At least you can exchange it if it tears up.

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Cannot return the item which is worn once
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FREMONT, CALIFORNIA -- I got an expensive dress for my daughter, she wore it just once and it has the small yarn bubbles everywhere. When I tried to return it with the receipt next day, they said it is worn... I asked "is this the dress worth the money I put?" The guy was very rude and said he cannot take it. After few days my husband went to return it without the receipt. They took it back and gave half of the money I paid for it, saying that the current rate of the dress is that much... They just try to rob you when they get a chance. I stopped visiting Burlington... Target, Walmart, Kohls are much better.

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Burlington Coat Factory Rating:
Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 23 ratings and
49 reviews & complaints.
Contact Information:
Burlington Coat Factory
1830 Route 130
Burlington, NJ 08016
609-387-7800 (ph)
www.burlingtoncoatfactory.com
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