Burlington Coat Factory Consumer Reviews - Page 4

HUNTSVILLE, ALABAMA -- On Dec 20, 2011 I made a purchase of 50.72 at Burlington coat Factory and my debit card transaction was "supposedly" not being accepted even after I had entered my pin. The cashier tried the transaction again, and still the same results. She then got the manager and same results. She asked that I now (4th attempt) to try selecting credit card vice debit and the transaction went through. I asked if the charge might have been made and was told that it had NOT because no receipt printed.

Today, I called my credit card company and sure enough, I was charged TWICE (SO FAR) for that purchase. Now I am thinking back on the many times that I have had similar experiences and might have been charged twice. Consumers Beware. I have not YET returned to Burlington to take care of this issue, but intend to soonest.

STURTEVANT, WISCONSIN -- If you are looking for a motorhome, travel trailer, tent trailer - or any RV, definitely give Burlington RV a look. From the first time we set foot in the dealership, looking through the lot, making the deal, to the delivery of the motor home we purchased and beyond, we have been treated with the utmost respect and kindness. Jim ** was the salesman who took us through the whole process and was, and still is, extremely pleasant to talk to and deal with.

We continue to go to the dealership for RV supplies/parts and the people there go out of their way to help and are always so kind and respectful. You can tell the people there really care about their customers. They have a HUGE selection of all types of RV's in everyone's price range and their parts and supplies department has reasonable prices and a wide variety of products.

It has been almost 2-1/2 years since we purchased our RV from Burlington RV and when we made the purchase, the AC was not working. Jim promised that they would take care of it/make the repair. We waited almost a year after we made the purchase to take it to the shop for the repair and even a year later, Jim was there to help us out. I HIGHLY recommend Burlington RV. They are in no way like the typical auto/rv dealership. Extremely nice people and you can tell they really enjoy where they work - it shows in the way they treat their customers.

NEW YORK, NEW YORK -- I just had the most horrible experience at the Burlington Coat Factory on 23rd St and 6th Ave in NYC. I was waiting in line to be checked out. There was only one cashier for a while and then another came on. After about 10 mins, the new cashier must have called me, but I didn't hear her, because the other cashier said "What did you fall asleep? Next customer!" I was a little annoyed by this but ignored her and went to the open cashier.

While being rung up by a nice cashier, the heard the other one say "Jesus Christ... Actin' like I'm going to take the card. Where am I going to run to?" to the woman she was checking out. Then, she stated it again when the woman apologized. I was about 6 stations down and heard the cashier's rant clearly. I could not believe what I heard. To be that rude, taking the Lord's name in vain, AND repeating it again. WOW - she has nerve. After I was done, I walked down and looked at her name tag. It said **.

Well, [she] obviously hates her job and should not be in customer service. I'm in the hospitality industry and if any of my associates said even half that, they would be terminated on the spot! I know plenty of people who are out of work that would love to have her job... and would smile while doing it.

I ordered a jacket from the Burlington Coat Factory a few days ago. I got the jacket fairly quickly, but it is way too big. I wanted to exchange the jacket for a smaller size, so I went online to customer return section. I entered my name, email address, phone #, the order #, and the reason for the return, submitted it, and got an error. EVERY TIME I try to submit this I get an error. There is no customer service number I can call for returns, it seems you can only do them online. Unless I am missing something (I hope). This website is not customer friendly! It's ridiculous!

I ordered product from BABY DEPOT REGISTRY for Baby Shower. The first time I place the order I called to make sure it would be shipped to correct address. The person I talked to said the person that is on the registry has the address blocked out, but will be shipped to her. I followed through with my order. The shipping address was mine at the end of the submit order. So I called and the only way to change this was to cancel the order and reorder. So I did this, making sure the correct address was there. It was.

After shipping, I received email stating UPS deliver date and shipping address again as mine, not the name on the registry. I called a number of times. Burlington Coat Factory refuses to fix this, I have to refuse the order, have it go back to them, they will not ship it to correct address and I will get refund when it is sent back to them.

I will NEVER use their online service again and will be sure to spread the word to others and my niece who was registered with them. As I live in Vermont, and she lives in RI, her shipping address is where it should have gone, and I paid extra for quick shipping time. They do not want to work this out at all, and I caution anyone who is doing any online business with them and want gifts sent to other address than billing address.

LIVE OAK, TEXAS -- It is obvious from other reviews I have read on the Internet that Burlington Coat Factory does not care about their customers. The Burlington Coat Factory in Live Oak Texas has the same store policy of not only installing malfunctioning Anti Theft alarms that do go off for no just cause and an uncaring store manager who may harass customers unfairly and unnecessarily because of this defective system. I had this happen to me at a WalMart BUT a store employee apologized to me about this and said to me it should not have happened. Apparently WalMart cares about its customers much more than Burlington Coat Factory!!!

KANSAS CITY, KANSAS -- I went online and bought a coat. When it arrived it wasn't' the size I wanted, not a big deal I'll go to the store in person and exchange it. I was wrong. They don't do exchanges only refunds. They were so confused that I had bought it online, in the end they gave me a store gift card. They didn't have what I wanted in the store so I went home to use the gift card online. They don't accept their own gift cards online as a method of payment!!! How crazy is that?

So I go through being on the phone with at least 3 customer service people who don't know what to do with me and one was just down right rude! I had to pay extra shipping, I'm waiting for my coat to arrive. I'm sure there will be more problems, I really don't even want the coat anymore!

NORTH CAROLINA -- I purchased a feather-down filled coat from the Burlington Coat Factory outlet in Atlanta, when I went there for Fall Break in October. When I started to use it in winter in North Carolina, its feathers started coming out of the inner lining! I was really shocked but thought that there is nothing I can do due to the time gap between purchase and use and the fact that I bought it another state. I feel miserable about the 120 dollars that I invested and as a student that is hard! Does anyone know what I could do? I have the original receipt etc. with me.