ONLINE -- I have ordered from Burlington on several occasions but I think their prices on girls clothes is spectacular! But if you are in a rush to receive the clothes - then I would suggest you not order ONLINE. I received an email from January 24, 2014 saying my order had been shipped and it would take 5-8 business days. Today is February 10, 2014! This is not the first time I have experienced this issue with Burlington but it is definitely the last!Add reply
I am very disappointed with this company online service on Dec.14.2013 I order my grandson a kid chair for a Christmas gift I received a email saying that I will receive it after Christmas and I was find with that then Jan.4.2014 came so I email them and the company reply that my order is being process so Jan.10.2014 I email again the company reply order being process so I email them again and they reply late that day that my order cannot be filled they don't have the product they will refund my money this was my 2year old grandson Christmas Gift if I would have known this in a timely manner I would gotten him something else .......I want customers to known that when you order from this company theirs no phone number to reach anyone and no tracking number for your order they have PISS POOR SERVICE AND COMPANY I will never order from them again1 Replies - Latest reply on 01/10/2014Add reply
I walked out without my watches and day later I remembered. They helped me find my purchase and help me with a smile.
The honesty of the store personal was a good sight for me. I got all the help I needed with no wait. Thank you to the team at the Fairfield, Alabama store.
Bad Experience With Layaway
VIRGINIA BEACH, VIRGINIA -- I used the layaway at this store for the first time and when I picked up my layaway I had to return a few of the items, and when I did I was told that I could not get my money back and that they would ... read full review4 Replies - Latest reply on 11/28/2013
OKLAHOMA CITY, OKLAHOMA -- I ordered a car seat with an extra base. The base did not have the same name as what we ordered. We ordered a Snugride 35 we got a Snugride Classic Connect 30/35 LX. This is a Graco item and per Graco they are one in the same. I just want to know how I'm supposed to know they are one in the same, if the name has been changed then someone should update it on the website. I also had contacted them via email to check mailing status and I never got a response back. This was my first and last time ordering from them-Add reply
Poor Customer Service & Relations
PORTLAND, OREGON -- I bought some cute Carter boots for my daughter, but upon getting home and putting them on her, to see how they worked with the outfits I bought them for, the zipper was separating below, so I decided ... read full review4 Replies - Latest reply on 09/28/2013
KIRKWOOD, MISSOURI -- Wanted to make a somewhat large PURCHASE from them. Kirkwood store manager was rude and unwilling to help. They act like they don't want to make any sales? Why are they in business then? I'm very confused by their attitude.
1 Replies - Latest reply on 02/05/2013Add reply
I went to another one of their stores and explained the situation to another manager. Within a few minutes, she was on it and made the sale. It was simple. Not hard. I let the main office know the situation . . . that the Kirkwood store did a horrible job, but the other store did a great job. Even the main office never responded to my e-mails. This company does not believe in Customer Service, and evidently does not believe in rewarding their good employees. Avoid at all costs.
**Give your time and money to a company that cares about their customers!!!
Poor Customer Service
ORLANDO, FLORIDA -- I was in the Burlington Coat Factory store located on Orange Blossom Trail in Orlando, Florida yesterday, store number 322, at 8204 S. Orange Blossom Trail, and encountered several issues that I feel ... read full review1 Replies - Latest reply on 01/11/2014
Debit card purchase: charged twice
CHARLESTON, SOUTH CAROLINA -- On April 1st, I purchased a few baby items from BCF. The items, with tax, totaled $11.90. I thought I had made a terrific purchase, as I had bought other baby items for my son's baby at other stores, ... read full review3 Replies - Latest reply on 04/09/2012
HUNTSVILLE, ALABAMA -- On Dec 20, 2011 I made a purchase of 50.72 at Burlington coat Factory and my debit card transaction was "supposedly" not being accepted even after I had entered my pin. The cashier tried the transaction again, and still the same results. She then got the manager and same results. She asked that I now (4th attempt) to try selecting credit card vice debit and the transaction went through. I asked it the charge might have been made and was told that it had NOT because no receipt printed. Today, I called my credit card company and sure enough, I was charged TWICE (SO FAR) for that purchase. Now I am thinking back on the many times that I have had similar experiences and might have been charged twice. Consumers Beware.
1 Replies - Latest reply on 12/25/2011Add reply
I have not YET returned to Burlington to take care of this issue, but intend to soonest.
I went to the Burlington in Crestwood Il. Now I know a lot of people complain about the bad. I would like to say something nice the cashier lady was so nice. She always smiles and I love when I go in there she always has something funny to say. I found out she was leaving. Good luck girl. 1 Replies - Latest reply on 12/12/2011Add reply
Refusal to purchase
EDMONDS, WASHINGTON -- I only get out with out my kids to shop about four times a year. Yesterday I had one of these opportunities. One of the items I wished to purchase was a toddler dress. I found it on a rack with other ... read full review22 Replies - Latest reply on 08/21/2013
You Are A Rude Cashier!
NEW YORK, NEW YORK -- I just had the most horrible experience at the Burlington Coat Factory on 23rd St and 6th Ave in NYC. I was waiting in line to be checked out. There was only one cashier for awhile and then another ... read full review2 Replies - Latest reply on 12/03/2010
Do not appreciate employees
OHIO -- I have worked for Burlington Coat Factory for the past 9 years. I used to love my job and enjoyed going to work everyday. I traveled to numerous locations and helped with grand opening and remodeling. ... read full review11 Replies - Latest reply on 02/24/2014
Hi my name is Ms. Mary Cooper I came into Burlington Coat Factory on 8/26/2010. I walked into the store and it had completely turned around, I could actually find things now. And, the sales associate in jewelry (Nell) she really helped me in getting me just what I needed. I look forward to seeing her again. And, I met with the manager and told him what such a wonderful job she did. 1 Replies - Latest reply on 09/05/2013Add reply