MARLTON, NEW JERSEY -- Most obnoxious service manager. I took the car in for service of air bag light being on (for the third time) and was told it would cost $800. This was before looking at the car. I have taken the car for every scheduled service since I bought the car in 2001. When I talked to the general manager he scheduled an appointment which again the service manager told me there was no problem with the air bag but the light had to be fixed for $800.
I cannot take the car back to the dealership for service for fear of other hidden charges and unfair treatment.
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Horrible Customer Service
Posted by Ali on 2009-04-19
CHERRY HILL, NEW JERSEY -- I purchased a car from these guys few years back so when I needed another one this year I wanted to go back to them. I talked to their internet sales person online and explained my situation and she assured me that their finance guy [snip] is really good and blah blah blah. Any ways I went in there and met a different sales guy who had no clue what he was doing. He was repeatedly asking us questions that we already answered him and was wasting our time.
I told the guy not to run my credit check if they have a slightest doubt that can't get my application approved and give me 100% assurance. He swore up and down too that [snip] can do any thing. So I let them run a credit check. After being there for like 4 hours I finally went to find this guy who apparently forgot about us. So he started making excuses that all the banks are closed and he will call me tomorrow. OK I left and waited for his call all day and no call. I called him 3 times and left messages and he did not even have the decency to call me back. Finally I called and asked for a manager and told him what happened and of course they don't really care.
So unless you are a perfect credit score I don't recommend going there, they will treat you bad and lower your credit score even more by running credit checks on you. I will also be reporting them to Hyundai and BBB.